My wife leaves her phone in the bathroom while taking a very hot shower despite what I've told her about steam. One day she took a shower and finished with her Galaxy Note II cover in droplets of water. Since then she has been having problems with voice calls. When talking with her on the phone she tends to cut out or become mute for brief moments.
Is this a common problem or a symptom of water damage?
I would check the stickers under the battery, see if they got triggered, if they turn pink, it means definitively that water damage occurred.
If not, I would attempt to get a warranty swap or if so, use insurance if you have it. If you don't, and you do in fact have water damage, you're in some trouble.
Related
I accidentally spilled a small bottle of water near the right pocket, which is where my phone was resting. The water got inside the TPU case, towards the top where power button and headphone jack is, along with the back of the phone around camera and kickstand. I took the case out as quickly as I could and dried the phone. It seems to be working ok, though I am at work and can't really try it out to see if all functions are working. Anyone have any advice? Should I try to go to sprint?
Put your phone into a bowl of uncooked rice. It will help draw out any water that might be in it....if done quickly enough that is.
JManekia said:
I accidentally spilled a small bottle of water near the right pocket, which is where my phone was resting. The water got inside the TPU case, towards the top where power button and headphone jack is, along with the back of the phone around camera and kickstand. I took the case out as quickly as I could and dried the phone. It seems to be working ok, though I am at work and can't really try it out to see if all functions are working. Anyone have any advice? Should I try to go to sprint?
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i wouldnt take it to sprint yet.. if everythings working your all set.. if somethings wrong with the phone because of the water your screwed because insurance is no good if u messed your phone up from water they have lil stickers inside the phone and if they get wet they change color.. thats how they kno if the phone has water damage.. i would see if everything works before u bring it in...
I thought sprints coverage includes water damage. Have to pay the deductible tho. I once dropped my 3D in the toilet. I recovered it quickly and removed the case, and the indicator by the battery did not show up. I thought I was in the clear until about 3wks later and my phone started acting goofy beginning with losing mobile service. Since the indicator still wasn't showing up I took it in and got a replacement phone and didn't have to pay the deductible. I had read that water damage can take up to a couple months to show up.
Sent from my EVO LTE using xda premium
I would just wait and see if it recovers before getting a new one
For first few minutes, it worked ok, than the screen started to fliker, than it progressively got worse from there. Camera stopped working, than the phone started to vibrate on its own. After rebooting, it died. Now the screen is completely non-responsive, though I can feel the haptic feedback every now and than. I am getting phone calls as the phone rings, but I can't answer it since, well, the screen is not working. I can silence the ring with the power button, but the power button isn't doing anything else.
I can't believe that a freak accident like that with a few drops of water can do this much damage. My phone is in Diztronic TPU case with a screen protector. It was in my pocket when the water spilled, with few drops spilling in my pocket, on top of the phone, went under the phone case and now I have a dead phone
Open your phone open, clean the board with a tooth brush soaked in alcohol. It would be best to bake to the board, I use a hako with a paint can with a whole in the bottom. I have actually heard of people putting their phones a toaster oven, sounds crazy but its more so to get rid of any moisture and reflow any damaged chips.
---------- Post added at 10:22 PM ---------- Previous post was at 10:09 PM ----------
Cyrene said:
I thought sprints coverage includes water damage. Have to pay the deductible tho. I once dropped my 3D in the toilet. I recovered it quickly and removed the case, and the indicator by the battery did not show up. I thought I was in the clear until about 3wks later and my phone started acting goofy beginning with losing mobile service. Since the indicator still wasn't showing up I took it in and got a replacement phone and didn't have to pay the deductible. I had read that water damage can take up to a couple months to show up.
Sent from my EVO LTE using xda premium
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There is a indicator inside the phone also. But it sounds like they took it in as other problems without thinking water damage, as your visible indicator was fine.
I thought the alcohol tip only worked with lab grade isopropyl alcohol? Basically it bonds with the water then evaporates, but the kind you get at the drug store isn't concentrated enough. I fully admit i could be wrong though.
Sent from my LTEvo
Find all the silica gel packs you can get, go to a shoe store and take all the packs out of the shoe boxes or go to Home Depot. Then put them all in a bow and put your phone in the middle of it, it's the best way to draw out moisture.
Dude turn your phone off and let it dry for a day. If you keep it on it will most likely short something out.
Sent from my EVO using XDA
i would do the rice thing and see what happens after a day.. otherwise if you take it to a sprint store DO NOT say anything about the water damage unless they ask.. You may have gotten lucky and the sticker may have no trace of water..
Damp Rid
Go to the hardware and get a tub of damp rid. Put thr DR in a large tupperware.put the phone in a smaller tupperware and put the open small tupperware into the big tupperware (sealed) for 2 to 3 days. I saved 2 phones this way. . . . Kids.
My wife dropped her OG evo in the bathtub and it was totally done. We pay for the Sprint coverage and they took care of us with no issues whatsoever.
I can verify their warranty definitely covers water damage. That is if the rice trick doesn't work first.
Johnny
today i experienced any phone holders worst nightmare... dropping your pride and joy in water!
but after this i quickly turned the phone off, used an hairdryer xD and put everything back in, and as if by magic, it was alive!!
although the screen did shatter :/
so is this amazing piece of technology really water proof?
No it is NOT.
You`re lucky this time, but if you ever send it in for any repair they may deny warranty because of the moisture indicators.
Most phones or any electronic devices for that matter survive a (short) drop in water due to multiple reasons:
- the case is relatively airtight. Water cannot immediately "flood" the device
- Water is a very bad electrical conductor (except if you drop it into saltwater or the unflushed toiled)
As far as conductivity is conserned, it's possible to run naked computers (no case, ...) in purified water.
However there an other issue kicks in: corrosin. Water is a very agressive substance (mainly due to oxygen) and will "eat" away electrical conductors very quickly and cause irreparable damages.
Drying off your phone may not be enough, it's recommended to:
- immediately pull the battery (that's one of the reasons I wouldn't want to get one with built-in battery)
- put it into a bag with dry rice and/or grounded herbs (whatever you have at hand) so that it's completely covered
- put it in a somewhat warm (or sunny) location so that the water vaporates and is taken up by the rice (You may want to stir once a day)
- keep fingers crossed and boot
Note that water-caused damage must not always be visible from the beginning. It's sufficient for a small component to die (e.g. a capacitor) so that in the following days/weeks/months the other parts overload too and the components start failing one after another.
Usually you're fine though.
dazlehd said:
today i experienced any phone holders worst nightmare... dropping your pride and joy in water!
but after this i quickly turned the phone off, used an hairdryer xD and put everything back in, and as if by magic, it was alive!!
although the screen did shatter :/
so is this amazing piece of technology really water proof?
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good move on the hairdryer , just dont microwave it
Not waterproof
Defo lucky. Mine was simply rained upon whilst I was abroad and it is now not working - I didn't think of the hairdryer at the time. The company I sent it into for repairs said that the motherboard has corroded and that it needs replacing. Naturally, it will not turn on and I still want the data off of it though - any suggestions?
Lucky this time. Be careful... huh.
but some people have reported the same other forums. "Blumps, drying, works!"
No it isn't but in many cases a phone can be resurrected. Most important is to not turn it on until it is fully dry.
My friend dropped his S2 in about 50cm of salt / seawater while we were fishing. Took us a minute to find it. I used a knife to remove the screws and opened it up. Before that I rinsed it in fresh water. Let it dry for about an hour, put it back together and it worked just like before. That was 6 months ago and its still running fine.
Sent from my GT-I9300 using xda premium
My S3 was doused in water following a flood last night. It powers on, but there's a bright white vertical line running down the right hand side of the display. I've left the phone drying out in a bag of rice outside.
Does this sort of problem with the display sound repairable at a reasonable cost?
The problem with water damage is it eats away at all the components. It's likely you replace the screen then the motherboard fails.
I hope you have insurance.
Hi, yesterday night I used my phone underwater to test it out. Both my flaps were sealed and nothing else on the phone was wrong. After I removed the phone from water the speakers were a bit dull and the headphone jack wasn't working. I thought it just needed to dry so I went to bed.
This morning both the speakers and the headphone jack work fine, but when I went to take a picture, I realised it was very foggy. I tuned it around to check and there is a circle of condensation under the glass covering the camera. What do I do? Does that mean wate has gotten in? And will this condensation disappear or not?
mujj said:
Hi, yesterday night I used my phone underwater to test it out. Both my flaps were sealed and nothing else on the phone was wrong. After I removed the phone from water the speakers were a bit dull and the headphone jack wasn't working. I thought it just needed to dry so I went to bed.
This morning both the speakers and the headphone jack work fine, but when I went to take a picture, I realised it was very foggy. I tuned it around to check and there is a circle of condensation under the glass covering the camera. What do I do? Does that mean wate has gotten in? And will this condensation disappear or not?
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This sounds like a device fault
The Z2 is ip68 Certified (68= resistance against submersion blah total water resistance 1.5M for 1.5Hrs)
If you still have a warenty, have your device replaced. It seems water may have leaked in elsewhere.
Envious_Data said:
This sounds like a device fault
The Z2 is ip68 Certified (68= resistance against submersion blah total water resistance 1.5M for 1.5Hrs)
If you still have a warenty, have your device replaced. It seems water may have leaked in elsewhere.
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Water damage isn't covered under warranty, might be an insurance jobby.
TheOnlyIntruder said:
Water damage isn't covered under warranty, might be an insurance jobby.
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Well then, silly warranty for a waterproof phone
Then again I'm not surprised $800 for the damnable thing
Try getting a replacement
The problem with water damage and warranty is that there is no way to prove that you didn't leave the flaps open.
When the phone cools down, the camera clears up. But when it gets used for a few minutes, the cloudiness comes back. I'm within my 14 day replacement policy for O2, so I'm going to try and get a replacement.
Well physically I would say the internal stuff heats up and the glas of the camera is staying colder so the water condensates there.
I would try to return it.
Try heating up the camera (4K) with all flaps open. This should allow any moisture to get out.
1.Try to go to Sony service center for help. If they refuse to free repair or replace, then you can try to dry it by yourself.
2.You can try to put it into rice. The rice can dry your phone if there is slight water in it.
But it hard to know how much water remain.
3.Do not use your phone before you dry the phone. If the water had leaked into inner and you forced to run the phone, the motherboard will be damaged.
4. Teardown of your phone is the best way to dry the phone and save the motherboard if the water had leaked into inner.
LotoTutu said:
1.Try to go to Sony service center for help. If they refuse to free repair or replace, then you can try to dry it by yourself.
2.You can try to put it into rice. The rice can dry your phone if there is slight water in it.
But it hard to know how much water remain.
3.Do not use your phone before you dry the phone. If the water had leaked into inner and you forced to run the phone, the motherboard will be damaged.
4. Teardown of your phone is the best way to dry the phone and save the motherboard if the water had leaked into inner.
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in regards to number 2 and 4...
2) this is a complete waste of time, unless your phone is dissassembled, rice is obviously very absorbent, but it needs to come into contact with something to absorb,
4) I would normally reccomend this, but as its manufactured as waterproof, if you open it up obviously the (very vague) warranty is lost, on top of that no matter how well you put it back together, you wont know if its still water resistant or not....... well not until its too late anyway
I recently installed a screen protector that requires dipping in soapy water before applying and that I did.
This device is supposedly IP68 but after I applied the screen protector the phone went crazy!! screen turned off, no touch... after a couple hours screen back on but phone is buggy when it boots, laggy boot logo and touch after 1 full day still isnt responding!! Not to mention I hear camera noise (the one you hear when launching camera app) every time I boot the phone as if its launching camera as well?? WTH is this?? anybody got any suggestions? I placed the phone in a rice bowl and waiting for more hours or days to try it again but anybody faced similar issues? is my device broken because of this??? isnt it supposed to be water proof?!
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
Hildr said:
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
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Baths are generally taken with water only. You shower before getting in the tub so I think you're right about the soap changing the water tension.
3 days ago (8 sept) my Xperia 1 died. I used to wash it regularly in the shower (and a little soap), then that day, a couple of hours after shower, simply turned off. No lights, no charging indicator, no screen, nada. This is really a sad week for me... And sad to say im moving to Samsung
I only could think in blaming the shower.. And if you ask why i washed regularly my phone, is that i work at a hospital er.
wasn't first time i washed it with little soap, practically did it every day, for 5 months. And it's weird my phone suddenly died hours after the shower.
Weird, same problem practically same day. Planned obsolescence??
Hildr said:
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
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but its not like I dipped it... the screen protector was dipped and then placed on my device, it wasnt soaking it just left water marks that had to be removed using a tool to stick the protector Id understand if it was dipped in soapy water it could break it but it was just a few drops and it hurts to see the phone got broken...
I dont know this is bad I used to do this on my XZ premium and it worked flawlessly immediately I mean if a phone is water proof and your theory applies on waterproof phones, that means a pool water could break it cuz its full of chlorine or sea water can break it due to salt and other elements...
but I spoke to a lab in my country and they ordered an original screen from Sony officially, but its gonna cost me around 300$...
madshark2009 said:
but its not like I dipped it... the screen protector was dipped and then placed on my device, it wasnt soaking it just left water marks that had to be removed using a tool to stick the protector Id understand if it was dipped in soapy water it could break it but it was just a few drops and it hurts to see the phone got broken...
I dont know this is bad I used to do this on my XZ premium and it worked flawlessly immediately I mean if a phone is water proof and your theory applies on waterproof phones, that means a pool water could break it cuz its full of chlorine or sea water can break it due to salt and other elements...
but I spoke to a lab in my country and they ordered an original screen from Sony officially, but its gonna cost me around 300$...
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My bad, I understood you dipped the phone, I found that weird but who am I to judge? xD
There is no way some water on the screen that is just glass, or even into the speaker cut could break your phone, even non IP phone will not have problems with that.
Did you try to remove the screen protector? It would be the first thing to do, since it's the only new thing that could mess with the touch screen. And a bad screen protector could easily do that.
If you have already removed the screen protector and the phone is still bugged, then I really don't know what happen. I would try to use the warranty and ask a repair from Sony. In Europe there is a 2 year manufacturer warranty, so any Xperia 1 should still be able to use it. Dunno where you are from and what are the conditions there.
And yes, often it's written in the user manual that waterproofing is just against accidental immersion, and are not meant to go into a pool, and especially not into sea water (salt is the worst thing you will commonly find for electronic and generally any metal that can oxidize).
There were case of advertising showing phone taking photo under sea water, but with warranty void if done, written in the user manual...