So i updated my phone for 2 apps i think they were nokia apps. Anyway it rebooted i wasn't paying much attention but its just stuck in the start up Nokia part.
What to do.....
Go to nokia forum
Go to the nokia forum, choose english or another language, then search the forum, no doubt the question has been answered already. if not, a nokia person can help.
http://discussions.nokia.com/
have you tried performing a soft reset (pressing the volume down and power buttons together until the phone vibrates)? if that doesn't work, then you can try taking the battery out and replacing it after ten or so minutes.
failing that, you will need to take your phone to your local Nokia Care point for inspection: http://nokia.com/support
Related
Yesterday my battery died half way through playing a game (not entirely unexpected, I'd been playing on my phone quite a bit that day and it still lasted 22-23 hours), I connected the charger that came with the phone and left it to charge while I got on with some uni work.
The phone vibrated to tell me the charge was complete so I disconnected the charger and turned the phone on as usual. After the samsung galaxy S2 splash screen, the screen lock appears and when I move it there are several error messages saying that various applications have had to stop (the main one seems to be TwLauncher but when I force close it, many others also force close). This continues for several seconds until the phone decides to restart itself and repeats the process ad infinitum until I can shut down the phone (I can manage this by not trying to get rid of the screen lock and just holding the power button until the menu appears).
I've had this phone a week (one of those days being today where it did not work at all) so it's still well within the return period but I was wondering if there is an obvious fix that I'm missing.
If not, I'll be ringing Samsung on Monday (I have coursework due for friday so I'll be devoting my samsung office hours time to that) and if they can't give me an easy fix I'll be ringing the place I bought it from and asking for an exchange.
So, has anyone else had similar issues and managed a simple fix?
Bump, I take it everyone else's phone is working then?
Giving this another bump in the hopes there's someone with a simple solution.
I don't want to have send my phone off and wait for the place to get stock.
there have been 2 firmware releases from samsung in the last couple of days, i assume you are running the latest firmware?
I can't even get the phone to stay on long enough for Kies to recognise it. It keeps restarting. Even when it was working I couldn't get Kies to work with it properly (I couldn't copy the contacts from the phone to the computer).
It's running the firmware it came with, but I can't check which version it is.
I was going to try flashing the new firmware via ODIN but I've been busy with coursework. Is this likely to solve the issue or will I just be giving the retailers ammo to reject my return?
go into recovery and do a factory reset
psp888 said:
go into recovery and do a factory reset
Click to expand...
Click to collapse
this is what I was looking for.
after googling, this sorted it out.
I just assumed download mode was the only other non-normal mode.
Thanks
Basic FAQs on the SGS1 forum mostly apply to SGS2 .Worth a look there before Google .
jje
Last Saturday, my 2yr old child was playing with my screen lock lumia. Next thing I see, it display a factory reset. It's ok for me since I sync my data mostly online, not a real damage.
But after the factory reset, the main problem happen. It doesn't fully functioning, icon doesn't display right. Next thing I know, freeze and factory reset again. it happen 3-4 more time but mostly functioning ok after reset.
It seen ok after that. Except when I try installing back the app from marketplace, after about ten app, error msg displayed rejecting the app installation. Phone is giving feedback back can't even go into the dialer. Next few minutes, restart and stuck at nokia logo, on-off and it's back to factory default.
Happen few more time after installing app every time. The last try, use the phone half day, fully function. Error, restart, stuck at nokia, and factory default again after trying to install app.
Now, it's at Nokia Care (authorise service center).
It's horror for me since happily using it for 3 month. Could find anyone posting the same problem, maybe it is a hardware problem. But a bit of concern since it is just a 3 month old phone.
Sent from my iPad using Tapatalk HD
Hmmmm, 2yr old child + 3month old Lumia = Disaster, Maybe your child managed to get the device wet in some way? A lesson learnt the hard way unfortunately, At least its now in good hands and hope it's all sorted when you get it back
Sounds like a hardware problem. Did your child drop the phone, or did he eat some parts? (okay, just kidding on the last one).
Still not ok
Just got it back from Nokia Care yesterday, the problem is still there when installing back my apps. Will sent it back this afternoon.
I can use it as a phone, but a smartphone that cannot install app, useless.
Fyi, no water did got into my lumia & my child never put the phone into her mouth. I have a 3yr old 3gs (pass to my wife after buying lumia) and ipad which my child use more often, no problem at all.
It seems like the problem my HTC WM had but that happen after 2++ yrs of usage.
Getting frustrated because I know it is hard to explain the problem.
Thinking of selling this phone if the problem cannot be solve.
Just send it to Nokia Care.
Manage to get my Lumia to be error-ed, show it to the Nokia Care personnel. When she try to on-off the set, it 'factory reset'.
They said they will change the phone board.
Will update when I collect my Lumia 800.
Now, I'm happy...
I had the exactly same problem with my Lumia 800.
I set a new passcode and forgot the passcode later
After enter several wrong passcodes, it said it will do a factory reset, i clicked Ok.
Then I have the exactly same problem with yours.
So your kid is innocent
I'm going to give up this piece of ****! Too many troubles with phone since I own it.
Nice to hear this is not just my problem.
Although, it really a big problem when this occur.
Really need to be careful when factory resetting the lumia.
Hope you didn't give up the phone, it really is a nice phone.
Nokia should be aware of this problem.
Just sent it for warranty claim as I did.
Though I'm still waiting for them to repair the phone..
if any one want to have a good windowsphone you will buy an htc windows phone like titan , nokia phone not good windowsphone
Pick up my Lumia yesterday, so far running fine.
Manage to install back most of the apps without problem/error.
They change the main board of the phone.
Won't be setting my phone with pass lock after this.
Sent from my iPad using Tapatalk HD
My Galaxy S III have few problems from which i am suffering everyday. My phone is not rooted and has official ROM and I am from Hyderabad India.
1. The volume down button work unexpectedly. Sometime it works sometimes it won't. Sometime while a single press it came down to 0. Even when i am not touching while i am in call or even not involved in anything i.e. idle the volume goes to level 1. Each time i try to increase the volume it again decreases to level 1. It is very irritating while in a call. Thought of going to a Service Center as it is within warranty but then i want to check if it is a hardware problem or any known software issue. I tried to find in many forums about this but no one has a concrete answer
2. The second problem is My phone always is entering Safe Mode. I am successful in bringing her out once or twice but 2 out of 3 time while i restart it is stuck in safe mode. I have tried each and everything suggested in forums to bring her out of safe mode but none works. Twice keeping the battery 30 mins out helped, but nothing is working this time though. I think it is probably after my last update on july 17 from Samsung not sure about that though. I tried uninstalling apps which might cause her to go in the safe mode in the first place but sadly no luck
Will appreciate if somebody can help me reg these 2 problems.
Thanks in Advance.
Regards,
Dhruv
!!ALL QUESTIONS GO IN THE Q&A FORUM!! OR THEY MAY BE DELETED!!
Please read the faqs and guides first.
Basics read first.
http://forum.xda-developers.com/showthread.php?t=2344125
Critical you read the first two posts .
Suggest you take the phone to a service centre
Might be water damage from the button side, my friend had a similar-ish problem, didn't cost anything under warranty though - service center is your best bet.
following with JJEgan, this is clearly a question ([Q]), so you should post it in the Q/A section, you should probably make a thread there next time
Sorry
Extremely Sorry, Didn't know about that. Actually it is my first post here..
Next time i shall ask questions there only. :good:
But any answer to the 2nd problem about Safe Mode? Just interested to know the reason behind such behavior.
same problem
dhruba.work said:
My Galaxy S III have few problems from which i am suffering everyday. My phone is not rooted and has official ROM and I am from Hyderabad India.
1. The volume down button work unexpectedly. Sometime it works sometimes it won't. Sometime while a single press it came down to 0. Even when i am not touching while i am in call or even not involved in anything i.e. idle the volume goes to level 1. Each time i try to increase the volume it again decreases to level 1. It is very irritating while in a call. Thought of going to a Service Center as it is within warranty but then i want to check if it is a hardware problem or any known software issue. I tried to find in many forums about this but no one has a concrete answer
2. The second problem is My phone always is entering Safe Mode. I am successful in bringing her out once or twice but 2 out of 3 time while i restart it is stuck in safe mode. I have tried each and everything suggested in forums to bring her out of safe mode but none works. Twice keeping the battery 30 mins out helped, but nothing is working this time though. I think it is probably after my last update on july 17 from Samsung not sure about that though. I tried uninstalling apps which might cause her to go in the safe mode in the first place but sadly no luck
Will appreciate if somebody can help me reg these 2 problems.
Thanks in Advance.
Regards,
Dhruv
Click to expand...
Click to collapse
Hi guy,I using I9300, Rom stock 4.0.4, no root, and i haved the problem like you after I installed some apps such as : button savior, lock screen when rotate phone, flashlight. It automatically turn down the volume, I replaced the cable volume inside phone but it's still not working, Now I can press volume up but volume down (volume down died) and when I turn on the phone, flash turn on too (about 2,3 sec before it off automatically). I think my ROM was impacted by that apps and flash origin ROM can fix it, but a staff said that my main might had problem,and I had to replace the main. How do you think about it? Could we exchange the information by email,my email is [email protected] .Thank you. I hope you will tell me ,if you can fix it
Hello everyone,
I Just bought the AT&T Lumia 920 on ebay the battery was dead so I plug in charge for a while then I turn it on but it won't boot and screen shows the two gears spinning. please help
deepal720 said:
Hello everyone,
I Just bought the AT&T Lumia 920 on ebay the battery was dead so I plug in charge for a while then I turn it on but it won't boot and screen shows the two gears spinning. please help
Click to expand...
Click to collapse
check how-to restart or hardware reset it - there are a lot of videos on youtube howto do it or get Nokia Lumia 920 RM-820_821 L1L2 Service Manual v1.0.pdf.
boril said:
check how-to restart or hardware reset it - there are a lot of videos on youtube howto do it or get Nokia Lumia 920 RM-820_821 L1L2 Service Manual v1.0.pdf.
Click to expand...
Click to collapse
Hi everyone, i have the same problem with my lumia 920 from at&t, I tried to restore my Lumia to factory settings and something when wrong as i can no longer to get it to boot anymore.. the screen only displays the spinning gears.. please i need your help.. thanks a lot
loquillo711 said:
Hi everyone, i have the same problem with my lumia 920 from at&t, I tried to restore my Lumia to factory settings and something when wrong as i can no longer to get it to boot anymore.. the screen only displays the spinning gears.. please i need your help.. thanks a lot
Click to expand...
Click to collapse
Leave it for a few hours and let it do it's thing. If that doesn't work then hold the Volume + button and the POWER button together, the phone should reboot, and gears should vanish. If none of these work, go to Nokia support and explain your problem, they wont bite
REMEMBER I'M NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR DATA
deepal720 said:
Hello everyone,
I Just bought the AT&T Lumia 920 on ebay the battery was dead so I plug in charge for a while then I turn it on but it won't boot and screen shows the two gears spinning. please help
Click to expand...
Click to collapse
press and hold both on the volume down button and power key for about 10 seconds.
The phone should then reboot. When the nokia logo appears press the below sequence
Volume up
Volume down
Power key
Volume down
Make sure that you try this while the phone is charged.
When I did this... the gears continued to spin for about 5 minutes, but then the phone restarted and made it back to the "Welcome to your phone" screen. Success!
This actually happened to me yesterday after AT&T released the GDR2 firmware update.
The gears spun for about 2 hours before I finally did the Volume Down + Power reboot.
Unfortunately, it didn't ever recover - or so I thought.
Giving it about 5-6 minutes after each reboot (and trying to Volume Up, Volume Down, Power, Volume Down sequence during reboot several times), about 2 more hours later, it suddenly started booting.
However, I am now in an indeterminate Firmware state...
I "have Amber" and some mess of Firmware. But I'm missing many major features of GDR2 (like the FM Radio, Glance works, but no Double Tap to Wake, no Data Sense).
Nokia Pro Camera won't work - says I need "to check for updates on my phone"...
Anyhow, I'm now going to figure out if I can flatten the phone and get a successful flash if I can back up some of the personal data in it first.
Yay for working phone!
Weird for the firmware state it's in...
new Nokia Softvware Updater v4.1.0 is easy way to solve this problem
http://mynokiablog.com/2013/10/11/how-to-easily-fix-the-lumia-reset-spinning-cogs-at-home/
thanks alot
dxdy said:
new Nokia Softvware Updater v4.1.0 is easy way to solve this problem
http://mynokiablog.com/2013/10/11/how-to-easily-fix-the-lumia-reset-spinning-cogs-at-home/
Click to expand...
Click to collapse
thanks buddy u really saved my phone. this solution worked for me trouble free.
dxdy said:
new Nokia Softvware Updater v4.1.0 is easy way to solve this problem
Click to expand...
Click to collapse
Thank you! The software fixed my 920! I gave it to my son as I now have a 1520!
But, thanks again!
loquillo711 said:
Hi everyone, i have the same problem with my lumia 920 from at&t, I tried to restore my Lumia to factory settings and something when wrong as i can no longer to get it to boot anymore.. the screen only displays the spinning gears.. please i need your help.. thanks a lot
Click to expand...
Click to collapse
Same thing happened to me. Did a reset and it locked up.
There is a fix. with the Nokia Care Suite files.
I got a Lumia 800 and the phone doesnt turn on, doesnt react for charging, buttons pressing and resetting. The phone wasnt flashed and the WP wasnt modified. Unfortunately the warranty has expired. What can I do? I have read an older topic but i didnt find the solution. Thank you
HPiero said:
I got a Lumia 800 and the phone doesnt turn on, doesnt react for charging, buttons pressing and resetting. The phone wasnt flashed and the WP wasnt modified. Unfortunately the warranty has expired. What can I do? I have read an older topic but i didnt find the solution. Thank you
Click to expand...
Click to collapse
Well there are not much options left, my suggestion is to use Nokia Software Updater, you can download it from here: http://www.seidea.com/2013/07/14/nokia-software-updater-for-retail-3-08/
Wish you luck and keep us informed,