I am having a problem after my phone was dropped in water. The phone is now fully dry but I am having battery issues. It seems that the phone believes the battery to be empty all the time. I can charge it whilst the phone is off until it states it is at 100% but as soon as i turn it on it says the battery is at 0% and turns off even whilst plugged in.
I have flashed a few different roms to see if the software had any bearing on it. The only difference I got was with CM 10.1 I was able to run the phone whilst it was plugged in but as soon as I unplugged it died.
I have tried the battery in other phones and it works fine and I have tried batteries from other phones (ones that I know are fine) and it says they are empty.
I did have one case when the phone came on and stayed. The battery level stuck at about 70% and never decreased over 24 hours. As soon as I rebooted it it said it was empty.
To me it seems like the bit of hardware that checks the battery level is failing. I have opened up the phone and given it a clean but no joy.
Any Ideas?
Yes since sensitive electronic components dont seem to mix well with water youll have to replace them.
Start with the usb board,then maybe motherboard if nothings changed.
Can anyone point out on the boards which bits are responsible for power management.
Also where would I be able to get replacement boards from?
TheUnderling posted a link to the service manual a week or so ago, search through his recent posts to find it. That has schematics/parts lists in it.
Re: getting another board, your best bet is to find a screen damaged phone on eBay or similar, Samsung aren't in the business of selling just motherboards (they'll charge you maybe half of what a new phone would cost to replace it).
You could see if Kevin Costner is going to make Waterworld 2,then he could maybe buy it off you.
You can get a new s2 now for £199.99 from Orange.
Gold
theunderling said:
You could see if Kevin Costner is going to make Waterworld 2,then he could maybe buy it off you.
Click to expand...
Click to collapse
theunderling said:
You could see if Kevin Costner is going to make Waterworld 2,then he could maybe buy it off you.
Click to expand...
Click to collapse
Not funny and not useful
Sorry,I shouldnt make jokes about it.What to do is take it to the man from atlantis and get a quote for a repair.
I don't mind you making jokes actually. It means you keep bumping my question to the top of the boards and then maybe someone who actually is helpful may help me out.
You got your help. The motherboard (at the very least) is cactus. And maybe other components. What else are you hoping for anyone else to tell you ? You dropped the phone in water, think about it. Ain't rocket surgery.
MistahBungle said:
You got your help. The motherboard (at the very least) is cactus. And maybe other components. What else are you hoping for anyone else to tell you ? You dropped the phone in water, think about it. Ain't rocket surgery.
Click to expand...
Click to collapse
Hes got to start "splashing" the cash on a battery>usb board for starters.
And whos to say it aint going to end up in water again.
Best to sell the phone on and hope a mug buys it.
I guess I was juts hoping for more positive suggestions rather than sarcastic comments
Theres no point in having a go at me or mistahbungle,its "water off a ducks back" to us.
Youve been advised what to get(if you must)....in cheapest order.You can hit the search button and see threads about water damage which will give you an idea of solutions.
Ive read 100's of posts about water damage and some people have not had any problems.
So as things stand,your looking at spending between £8 to £150.
Related
I've had my XDA for less than a month and just learned the lesson of *not* carrying it in a shirt pocket when it fell out into some pretty disgusting water.
Remarkably, in my drunken state, I retrieved it almost immediately, and, thinking "it's already wet through" just rinsed it under clean water to get the surface muck off.
More remarkably, having got it home and opened it up to clean out the muck and charged it up again, it still works *partially*. :?
While it's on the charger all is well. When I take it off the charger and switch off it manages to keep flashing it's signal indicator for several hours, then as soon as I switch it on and start any programme it dies - dead - hard reset - recover from cold boot - reconfigure all my settigs and reinstall all additional software. :x
This is a bit useless.
I suspect I've killed the battery by submerging the unit in mucky water, and in trying to clean it out I've voided the warranty.
I'm open to trying to replace parts so long as it doesn't need microsurgery, but where can I get a replacement battery from? Is it just the LiPolymer inside the back plate, or is there another within the main body (like the 'backup' battery on a desktop motherboard?).
Of course if a replacement unit is cheaper than the parts I'll go far that. Any luck anyone getting a £99 refurb model?
Maybe replying to your own post is bad etiquette, but does anybody care?
Things are getting worse. Now it dies as soon as I disconnect from mains power, so the battery isn't doing anything at all for it.
Obviously that 'guest' was me. (I am sure I had logged in!)
you know if that wasnt so tragic it would be funny !!
sorry... but I personally havent seen any sites that offer repairing or spare parts..
I know the warrenty is void... but you could still try contact O2 to see if they can sort you out... what cost though I dunno
soz...
Ian.
Thanks for your sympathy. That's the best I've had so far.
I tried drying it all out, and short of removing soldered parts I disassembled the thing into as many pieces as I could. I thought I'd got all the moisture out, but it still came up dead. :?
I took it to the Phones4U shop where I got it, and as soon as I mentioned water their immediate response was "beyond economical repair - you need to buy a new unit", so I went to the O2 shop and they wouldn't handle it because it came from a Phones4U shop - even though I was expecting to pay for the repair! :x
Back at home I messed with it some more, and (by luck) got it to the stage where verything worked - the OS, the installed software, the phone (including GPRS), ActiveSync - everything, until you unplugged the charger - then it died again.
So, armed with my newfound certainty that it was not "beyond economical repair" I marched back in to the Phones4U shop to ask them to send it away. I insisted on showing them everything working, to prove that it was just the battery or the power management chip that needed replacing, and spent 15 minutes going through the setup and demostrating (to the assistant who had never seen an XDA working before!), and then when I unplugged the power cord . . . it stayed on! :shock:
I didn't know whether to be pleased or embarrassed, but I left with a working phone.
I got home again and set up ActiveSync to restore everything I'd had previously, and then after about 10 hours the unit spontaneously did itself a hard reset (while sitting on the cradle!) and lost everything.
Off the power cord it stayed on, with the power meter reporting 100% in the battery, but after a few hours it died again, and only came back when the power cord was plugged in.
From this I work out that the battery is probably OK but that the power management chip is fritzed, OR there's still some moisture in there that shorts the 'hard reset' at unpredicatble times.
hmmm that’s ****ty :-|
I'm surprised O2 wouldn’t offer you a new phone at cost price or close to it (like for their employees)
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
I'm sorry with or without a warranty I'd have kicked up the dirt in that shop...
your phone might have been £300 but your 'saving' another supposed £200 by using their O2 contract... and that O2 contract subsidises your O2 phone... so therefore the O2 shop still have some form of responsibility for it.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
I guess you are one of the few that should have taken out the extortionate insurance *weak laugh*
is it possible your cradle is damp? Strange how it would work in the shop but not at home..... bit speculative I know but if you put it back in the cradle... the water might run down ... and each time you put it on you dampen the connections... prolly BS but its just a thought I had...
anyways when did you get it wet? maybe it just hasn’t dried out fully yet... and your effort to at least get some of it working is that proof...
:?
I feel your pain.
Ian.
What about contents insurance, some policies have "contents away from home" cover for loss, theft & accidental damage usually up to £1000 per individual item.
Most people who are tricked into getting mobile phone insurance dont realise this. If you have this you could make a claim, there might by an excess of £50 but its a damn sight cheaper than a new (even on contract phone) All you'd need is a written statement/letter from the phone shop that said it was beyond reasonable repair, and your insurance company should pay up for a new phone (without contract) e.g. full price.
As you already have a contract (presumably)
You could always then sell the damaged handset on ebay, or to some of the clever chaps on here... explaining the problems, you never know someone might find it useful even in its current state!
the fact you bought it from phones4u shouldn’t matter since
A: Its an O2 Phone
B: O2 SIM..
Are O2 now trying to say that O2 aren't O2? lol
Click to expand...
Click to collapse
Phones-4-U and O2. Hmmm, let me think, yes, they're different. O2 are O2. Phones-4-U are not O2.
You really have no idea what you're talking about, do you? Call O2 yourself, then see who LOLs.
Try getting on to O2 via phone... get tech support and ask to speak to a supervisor... explain the problem and as if they offer such things...
I've heard of people having similar probs with other hardware... and the slight chance of mentioning a bad review on zdnet can influence someone with the power to please the customer... maybe it would work for you? (or something similar)
Click to expand...
Click to collapse
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Tulaine - put the unit in the airing cupboard with a packet of silica gel for a day or two. Don't place it too close to any heat sources, warm air should be sufficient. If that does not work then it's ****ed. Sorry mate.
Bad luck, by the way.
Hey Anon, that's some great slander you built up there... did it take you ALL week to get it together? God all that hard work and most people will think you still had to take breaks to go to school!
Phones4U aren't O2.. But whom may I ask did they get the phone from? I'm sure HTC wouldn’t give you a thousand O2 branded phones just because you asked for them, I think O2 might have something to say about that.
You're a self-important ****wit. Tell you what. Why don't you call them and pretend to be in this situation? It'd be interesting to hear what you come back with.
Click to expand...
Click to collapse
Actually I've had many problems with O2, they are a HOPELESS company.
But all companies need one thing, and that’s popularity. Last time I looked that never grows on trees and I know through experience that moaning even politely gets you everywhere. By the looks of your comment Anon, I'm not so sure you know what polite means so it wouldn’t surprise me that you've never got anywhere.
As far as the self-importance goes Anon, I have rights and I use them. By the looks of your comments you don’t deserve them.
And in all honesty, he did do as you suggested.... only a week ago. Sorry you were a little late in replying, maybe you should stop typing so much drivel and you might be in time for the next response
Sleep well Anon, the sheep will always be there for you.
(\).
Be nice (Dammit!)
Hey folks....
I really must insist we all remain nice to one-another here. There's already so much shouting and cursing out there. Every day people die of starvation, or as victims of awful wars. A larger and larger part of the global pie is eaten by fewer and fewer people. So your silly conflict over how to get or not get phones fixed really isn't something to get worked up over. Save it for something big...
My atrix won't power on (dropped in water); I have had it in dried rice, placed in a zip bag, and sun dried....before all that I immediately removed the battery and shook out whatever water i could. I've waited a full day but still no luck; if I remove the battery and plug in to PC with battery removed I get green LED but other than that I get nothing (for example if I switch to wall charger immediately the LED goes out). If at worst case I need a replacement, how difficult would it be to have this done without the AT&T purchase receipt (I'm not an AT&T customer)? I purchased the item on eBay a little over a month ago. I've read in forums to unroot before attempting return but that's not gonna happen (lol). My girlfriend hates that I even got an atrix so she's kinda happy this happened...a little off topic here, but I really love my atrix so can someone please help me out?!
43 views and no help?
weisey9 said:
43 views and no help?
Click to expand...
Click to collapse
Well, no help cuz no solution is available. Your phone is screwed and if it fell into water, the water seals must be screwed up as well and guarantee is void.
Think about it
Well the green LED comes on when plugged into USB like I said...but other than that nothing...I can't find the OEM charger adapter of all the times to be lost. I guess since other threads were successful in revival I would have hoped I would get lucky. Thank you for your reply.
They will know it's been in water by the sensors. They will also know you didn't buy from them. Best bet is insurance if you have it, but I think you are out of luck.
Beamed in from WinBorg 4G via XDA Premium app
i jumped in the river about 2 weeks ago and completely forgot i had my atrix in my pocket. i would say it was about a good 5 mins underwater. Water damage sign appeared on atrix as well as battery. (red dot). i did the rice thing too..but nothing. unless you're insured..which i was..theres nothing you can do. sorry for your loss.
Does anyone have a general idea of how much it would cost to have the board replaced then?
weisey9 said:
Does anyone have a general idea of how much it would cost to have the board replaced then?
Click to expand...
Click to collapse
http://www.portatronics.com/product_info.php?info=p2520_Motorola-Atrix-Motherboard.html
Is that USD? H%*LY *^&%!! But that doesn't look like the board that I've seen
funny. i looked up the same info as you are. That link is what a friend of mine sent me. so im not to sure. maybe someone here with better knowledge can help you out.
Cheaper to buy a new phone!
You're guessing/assuming it is the board/just the board.
CaelanT said:
Cheaper to buy a new phone!
You're guessing/assuming it is the board/just the board.
Click to expand...
Click to collapse
Actually I sat and thought about it and there's the fingerprint and camera to also take into consideration, as well has other functionalities just didn't post. I'm in between studying Windows Server 2008 , watching TV, and just randomly doing other things. Thanks to you all for your help though. I may just try to find an atrix with just a broken screen or just forget about it all together. I've only had the phone for 3 weeks but stuff happens, consider it $500 down the drain .
Disassemble it, take a look at it, remove the corrosion manually. Use a heatgun on the components, but dont overheat it. Afterwards put together and check if battery still has power with a multimeter. Reassemble and plug into wall charger. See what happens
crnkoj said:
Disassemble it, take a look at it, remove the corrosion manually. Use a heatgun on the components, but dont overheat it. Afterwards put together and check if battery still has power with a multimeter. Reassemble and plug into wall charger. See what happens
Click to expand...
Click to collapse
I say this is your best bet. Try this, or get someone with some electronics knowledge to take a look.
It beats just tossing it.
Either that or put it up on ebay and try to recoup some money. someone with a broken screen, or camera might want to buy it for parts.
hey guys
my galaxy s2 has been on the fritz with the power cord recently. it thinks its plugged in when it isnt and i cant use usb mode
any help?
much, much appreciated.
yashimototumah said:
hey guys
my galaxy s2 has been on the fritz with the power cord recently. it thinks its plugged in when it isnt and i cant use usb mode
any help?
much, much appreciated.
Click to expand...
Click to collapse
ruh roh. Did this behavior just start on its own randomly? Sounds very similar to what mine was doing due to a failed USB port. I think there is at least one, maybe a couple more, other users on the forums here who also experienced USB port hardware failure. ended up doing a warranty replacement for mine.
Sent from my SGH-I777 using XDA App
Ya it completely started happening on its own.
Definitely seems to be the usb port.
Thanks for the heads up, gonna be contacting att in the morning
yashimototumah said:
Ya it completely started happening on its own.
Definitely seems to be the usb port.
Thanks for the heads up, gonna be contacting att in the morning
Click to expand...
Click to collapse
Yea that's a common problem. USB port defect.
Sent from my A500 using xda premium
I've already brought back 2 of these because of the same exact problem. I'm really starting to think it's because there is no cover/door over the USB port. Loved the slider on the cappy. Need a case that covers the port
Sent from my SAMSUNG-SGH-I777 using XDA App
There's a few threads on this. I personally started one. Best thing to do is just take it back to att.
Sent from my SAMSUNG-SGH-I777 using xda premium
Cdub5 said:
I've already brought back 2 of these because of the same exact problem. I'm really starting to think it's because there is no cover/door over the USB port. Loved the slider on the cappy. Need a case that covers the port
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
While I certainly can't argue that covering the USB port is a bad thing, I carried an HTC aria (same port location, same type of case, same pocket) in a construction environment for more than a year with no USB port problems. While it certainly could be caused by lack of protection (pocket lint was my first thought when mine happened) I suspect a bad batch of Ports made it into the assembly line, due to the number of reports I've seen here. My bad one was purchased on launch day - anyone else have one go bad on a significantly more recent purchase?
Sent from my SGH-I777 using XDA App
Mine was doing the same thing, as well as going into "car mode" randomly and freezing up completely. I found a thread that suggested swabbing out the port with rubbing alcohol and a small paint brush. I did that and it cured the problem, but I also bought a case that covers the usb port (otterbox).
This all went down about three weeks ago and it hasn't happened since.
Racer447 said:
Mine was doing the same thing, as well as going into "car mode" randomly and freezing up completely. I found a thread that suggested swabbing out the port with rubbing alcohol and a small paint brush. I did that and it cured the problem, but I also bought a case that covers the usb port (otterbox).
This all went down about three weeks ago and it hasn't happened since.
Click to expand...
Click to collapse
Wow, good to know...I was getting the car mode deal too. I'll be keeping this in mind for post-warranty issues. Thanks.
Sent from my SGH-I777 using XDA App
Seems like a common problem from a specific batch of them, so shouldn't be an issue to get a replacement.
Good luck!
Sent from my SGH-I777 using xda premium
dandrumheller said:
While I certainly can't argue that covering the USB port is a bad thing, I carried an HTC aria (same port location, same type of case, same pocket) in a construction environment for more than a year with no USB port problems. While it certainly could be caused by lack of protection (pocket lint was my first thought when mine happened) I suspect a bad batch of Ports made it into the assembly line, due to the number of reports I've seen here. My bad one was purchased on launch day - anyone else have one go bad on a significantly more recent purchase?
Sent from my SGH-I777 using XDA App
Click to expand...
Click to collapse
Got my first one on black Friday, second one two weeks later, third one, a week or so after that. First two were a 1108, and 1110 builds from what I recall. Not sure what my latest build is, but I got this one at a different best buy (first two from the same best buy) so hopefully if it was a bad batch it won't happen to me with this new one. Knock on wood. This time I got best buy insurance. Seems good, $9.99 a month, no copay for replacement.
Sent from my SAMSUNG-SGH-I777 using XDA App
same usb problems
I am having some of the same problems. My phone thinks it is always charging, the fully charged notification is almost always up, and my computer cannot recognize the phone. I would send my phone in for a replacement, however the water indicator sticker is red (it got slightly wet).
Does anyone have any idea on what to do. Has anyone else had the rubbing alcohol method work?
I just went through this same issue, but I managed to fix mine on my own. I don't have the phone insurance through ATT, and the overseas warranty support center did everything that they could to deny service. Every time that I would call, they would repeat the steps that we had already been through in troubleshooting. I knew from reading here and other sites that the usb connector, or usb board was my problem. I started out cleaning it with alcohol and that seemed to help a little bit. The ultimate answer was to bend the pins in the middle of the USB connector in the direction of my screen, just a little bit. I have been three months now with no problem whatsoever. I didn't tell ATT that I did this, but I wanted to get a new phone, thinking that this fix would eventually cause the port to break altogether.
This ordeal was extremely frustrating for me, because I have been into phone hacks/flashing roms since the WinMo days. They tried to tell me on one of the calls that they had pushed an update to my phone that would fix it. I promptly told the lady on the phone that she was full of @#$#, as I knew the phone had obviously not been flashed or updated by her text message. She finally backpedaled and admitted that she was lying. It was hard to deal with this conversation without admitting what I knew about these phones. The sad fact is that at this time, my phone wasn't even rooted yet.
In the end, I did get a new, factory battery out of the deal. These idiots thought that a new battery would resolve the issue, even though I told them exactly what the problem was.
I was really pissed about the service I received. I am over an IT helpdesk for a software company. If any of my employees treated our customers like I was treated, they would be looking for work. I expect that they are just doing their jobs as supportbots, just like ATT wants them to.
I decided that if I ended up having to replace the USB board on my own dime, I was going to fix it, root it, unlock it and fleabay the thing. I was going to use the proceeds to pay the early termination fee and say goodbye to ATT forever.
I know that this was longwinded, but I have been holding this in for a while now. I posted this in one of the earlier threads, but then deleted it, thinking that I might need to reference the thread to show ATT that the USB issue was a known problem.
I don't have this issue, but a friend does. What would one do if this happened while their phone was rooted? How would you get back to stock with a dead port?
I had this issue a few weeks ago. About 100 times a day the phone would chime, thinking it had just been plugged in/unplugged. I cleaned out the USB port very well with rubbing alcohol (used a small paintbrush), as well as the internal battery contacts. I also stopped taking the phone in the bathroom while I showered, thinking that perhaps steam from the shower could be causing the problem. I'm not sure if the alcohol or keeping it out of the bathroom did it, but within a day or two the problem stopped, and hasn't repeated itself for 3 weeks or so.
candersonosu said:
I am having some of the same problems. My phone thinks it is always charging, the fully charged notification is almost always up, and my computer cannot recognize the phone. I would send my phone in for a replacement, however the water indicator sticker is red (it got slightly wet).
Does anyone have any idea on what to do. Has anyone else had the rubbing alcohol method work?
Click to expand...
Click to collapse
There was somewhere on XDA a thread on how to make the moisture indicator white again. Bleach or something i believe, Maybe someone else here knows/remembers?
L8sho said:
I just went through this same issue, but I managed to fix mine on my own. I don't have the phone insurance through ATT, and the overseas warranty support center did everything that they could to deny service. Every time that I would call, they would repeat the steps that we had already been through in troubleshooting. I knew from reading here and other sites that the usb connector, or usb board was my problem. I started out cleaning it with alcohol and that seemed to help a little bit. The ultimate answer was to bend the pins in the middle of the USB connector in the direction of my screen, just a little bit. I have been three months now with no problem whatsoever. I didn't tell ATT that I did this, but I wanted to get a new phone, thinking that this fix would eventually cause the port to break altogether.
This ordeal was extremely frustrating for me, because I have been into phone hacks/flashing roms since the WinMo days. They tried to tell me on one of the calls that they had pushed an update to my phone that would fix it. I promptly told the lady on the phone that she was full of @#$#, as I knew the phone had obviously not been flashed or updated by her text message. She finally backpedaled and admitted that she was lying. It was hard to deal with this conversation without admitting what I knew about these phones. The sad fact is that at this time, my phone wasn't even rooted yet.
In the end, I did get a new, factory battery out of the deal. These idiots thought that a new battery would resolve the issue, even though I told them exactly what the problem was.
I was really pissed about the service I received. I am over an IT helpdesk for a software company. If any of my employees treated our customers like I was treated, they would be looking for work. I expect that they are just doing their jobs as supportbots, just like ATT wants them to.
I decided that if I ended up having to replace the USB board on my own dime, I was going to fix it, root it, unlock it and fleabay the thing. I was going to use the proceeds to pay the early termination fee and say goodbye to ATT forever.
I know that this was longwinded, but I have been holding this in for a while now. I posted this in one of the earlier threads, but then deleted it, thinking that I might need to reference the thread to show ATT that the USB issue was a known problem.
Click to expand...
Click to collapse
Awesome help mate. Got me going. Alcohol, toothbrush and bending the pin up with a needle.
JeremyLeroy96 said:
I don't have this issue, but a friend does. What would one do if this happened while their phone was rooted? How would you get back to stock with a dead port?
Click to expand...
Click to collapse
I had the same issue and I manage to get to stock usingh Mobile odin, I went to the DSC or how ever is spell The repair center for att. and the guy took it tried to fix it but was no good, so he gave me a new one. And as the chatter kept going he said they would still take them even if there rooted becouse Samsung can just restore them back to stock much easier than we can. Maybe he was blowing smoke but sounded kinda true.
he said mine hjad some sort of corrosion on the USB port that made it think it was connected that's why it showed that.
I am currently having the same issue. I have an SGH-S959g, which is Straight Talk/Net 10's S II. I'm posting here because my phone is physically identical to the AT&T S II. At the suggestion of multiple forums, I've tried cleaning it out with rubbing alcohol. I even took apart the phone and cleaned the soldered connections to the logic board. There was virtually no corrosion on any of the port. I tried bending the pins slightly forward as well, because that has helped with other phones (Samsung and otherwise). None of this is solving my problem and, unfortunately, my month-to-month service means I have no option of being sent another phone. Any help would be immensely appreciated (especially if it contains a new idea or two to try).
Thanks in advance.
camkatastrophe said:
I am currently having the same issue. I have an SGH-S959g, which is Straight Talk/Net 10's S II. I'm posting here because my phone is physically identical to the AT&T S II. At the suggestion of multiple forums, I've tried cleaning it out with rubbing alcohol. I even took apart the phone and cleaned the soldered connections to the logic board. There was virtually no corrosion on any of the port. I tried bending the pins slightly forward as well, because that has helped with other phones (Samsung and otherwise). None of this is solving my problem and, unfortunately, my month-to-month service means I have no option of being sent another phone. Any help would be immensely appreciated (especially if it contains a new idea or two to try).
Thanks in advance.
Click to expand...
Click to collapse
Had same issue, fixed it with ebay item 270993875674. I can't post links so you will have to search. I bought my S2 in fall of 2011, tried a different board it did not work. The Q&A forum led me to this ebay item to fix it. It's an easy fix, takes maybe 15-20 mins if you are being ultra careful.
I bought a refurbished Lapdock from All4Celullar and it works amazing while plugged in, but it doesn't work if plugged out.
I live in Argentina and it would be more expensive to return it, so I'm trying to fix it myself.
The battery indicator works while plugged in (3 dots first time I touched, 5 an hour later) so I guess there is a battery inside but with some malfunction.
Does anybody have any idea about how to repair it? Or things to check to identify what's the faulty part?
I googled a lot and it seems I'm the only one (I guess the lapdock without battery powered is such an evident flaw that everybody returns them). I'll be very grateful if you can give me a hand, at least pointing to something I should read.
Did you ever find a fix for this? It seems that mine has developed the same problem. MAJOR issue for me, I literally love the little guy and don't have the money to replace it right now.
I guess if nothing pops up, I might just have to find someone who is willing to buy it despite the issue.
In my case, I get 5 flashing lights when I try the battery indicator
I know double posting is frowned upon, but I wanted to present a slightly more obvious solution to this issue (because it's what I did)
Try to send it in to Motorola. If you haven't had it for a year and bought it new, or as a refurb, you should be able to warranty it for repair or replacement. I sent mine in a couple days ago and they have it currently. Hopefully I'll get it back and in working order soon.
The worst that might happen is they tell you no. IF that happens, then you might want to try to find another way to fix it.
It's always surprising how frequently people don't think to consider manufacturer's warranties. Typically you don't need a receipt or anything, I didn't for my lapdock. I look forward to getting it back.
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
saadxe said:
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
Click to expand...
Click to collapse
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Dropped damage incurred again who knows until they take the phone apart .
jje
JJEgan said:
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Click to expand...
Click to collapse
If the phone's truly hard-bricked, there's no way the service center would be able to discern that. Dead is dead.
Agreed, if the phone is truly dead no one in the sammy repair could able to detect that.
Sent from my GT-I9300
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
soraxd said:
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
Click to expand...
Click to collapse
Didn't mention it. I underwent much thoroughly then what I typed.. Yup tried 3 different cables, couple of chargers, usb cable.
And no it really wasn't plugged in. I really was expecting a sms at that time, when it took too long, I took it out from the pocket and voila DEAD!
soraxd said:
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
Click to expand...
Click to collapse
No didn't.. was too scared to try that!
soraxd said:
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
Click to expand...
Click to collapse
Tried everything you mentioned and even more then that!
yup lifeless like a brick.
** By the way an incidental finding found before claiming warranty. While having the battery in the phone. It was still warm. Removed it. Became cooler, upon reinstall, it became warm again. What gives??!
It's more like a phone in coma!
soraxd said:
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the detailed reply man, really appreciated. Especially since I was already trying to read the minds of these warranty dealers!
So just a while ago I gave it in for warranty. I was adamant of it going dead while I was doing an sms (although true!).. just said no to whatever cause they tried to find (wasn't any, honest!). They were pressing me though for the graze it got (a month ago).. I said 90% of the phones are scratched, and how many do die? He went okay we'll see then, 'yeah you are right we buy that, most that gets damaged from a fall is a phone with shattered screen!"'. Next question, the tricky one!. Did you modify/update software?
I was like, I keep my phones as stock and was totally acting alien to terms like 'rooting' 'firmware' 'kernel' etc (not being honest, but i'm sure that's not the cause)
He was like okay hand it over, we'll do the rest!
Hopefully they don't ever get to revive the mobo or i'm screwed for real!
my phone just died after flashing morfic A10 kernel. i am running stock rooted rom and the best part my sgs 3 was bought 11/18/12 from target, cant go to download mode, cant go to recovery i even tried adb recovery and download mode hoping to turn on nada, charge for an hour no led flashing. my sgs3 totally dead. called target and they said just bring it and they will replace it with new one if the phone wont turn on. is that mean i will be okay even my phone is rooted?
UPDATE:
Thank God.. got my SIII fixed in warranty, now it's back to life!
Just had a motherboard replacement, no further details given.
Hence kind of proven!:
if the phone is truly dead no one in the sammy repair could able to detect that.
Click to expand...
Click to collapse