[Q] how do i fix this please? - Galaxy S III Q&A, Help & Troubleshooting

Hiya, yesterday i brought a second hand samsung galaxy s3 off gumtree but when i put my 3 sim in it says emergency calls only even though the handsets unlocked. so i did a little research and it suggested it might be blocked so i used this service and payed to see if the phone had been reported and it hadnt. So i looked on androids IMEI number and the one behind the battery and the last 2 digits are different?
Android is saying that the last 2 digits are 30 but on the battery cover its saying 22?
How do i change this so i can use my phone
When i bought it i found superuser and CWM was installed so i dont know what hes done

Didn't you test and examine the phone before you pay?
Have you tried use other SIM card to see if your SIM card was damaged?
Sent from my GT-I9300 using xda premium

watters1996 said:
Hiya, yesterday i brought a second hand samsung galaxy s3 off gumtree but when i put my 3 sim in it says emergency calls only even though the handsets unlocked. so i did a little research and it suggested it might be blocked so i used this service and payed to see if the phone had been reported and it hadnt. So i looked on androids IMEI number and the one behind the battery and the last 2 digits are different?
Android is saying that the last 2 digits are 30 but on the battery cover its saying 22?
How do i change this so i can use my phone
When i bought it i found superuser and CWM was installed so i dont know what hes done
Click to expand...
Click to collapse
Digits after the slash / like /4 /02 are not relevant .
Usual suspects .
One phone blocked stolen etc .
Two phone is not working faulty .
Three its a fake .
Four you have the wrong network details entered .
Five no modem / wrong modem.
Six sim faulty sim reader faulty .
First step factory reset .
Second try a different network sim .
Third flash your local area/ network firmware .
jje

Related

Galaxy SII won't read sim card

Hi, I saw someone is selling a galaxy s2 on ebay but he mentioned that the phone was unlocked but doesn't read sim card.
what do you guys think? easy fix? or hardware problem?
thanks
Try to perform a factory reset, if not bring it to the service center. My friend also has the same issue but it ended up as a repair , something went wrong with the contact points as per service center.
I'd be wary... Could it be because the phone has been reported as lost or stolen and blacklisted by the network? If that's the case and you buy it, there's no way you're going to get it to read your sim. Given that it's a recent phone, all the legit units are in warranty so I find it a bit strange that the seller wouldn't bother to have it fixed.
Sent from my GT-I9100 using XDA Premium App
Isadora said:
I'd be wary... Could it be because the phone has been reported as lost or stolen and blacklisted by the network? If that's the case and you buy it, there's no way you're going to get it to read your sim. Given that it's a recent phone, all the legit units are in warranty so I find it a bit strange that the seller wouldn't bother to have it fixed.
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Could be, but he said he has receipt, I asked why did not bring to bell to get it fixed, he said he doesn't want to wait 3 months to get it fixed (3 months is what bell told him)...
Bell Galaxy S2 doesnt read sim card
When i put a bell sim card in it works if i put a rogers one it says no service and there is no prompt that comes to put the network control key id ont know whats wrong.
what version is it?
Send it back to Ebay .
jje
It was originally rooted to cyangonmod 7. I didnt want cyanogenmod anymore so i got android 2.3.5 for the galaxy s2. Im running 2.3.5
I fix that by install android. Ice cream sandwich in me phone.. now its work
brisk5181 said:
Could be, but he said he has receipt, I asked why did not bring to bell to get it fixed, he said he doesn't want to wait 3 months to get it fixed (3 months is what bell told him)...
Click to expand...
Click to collapse
3 months is just unreal if its that much of a issue they simple replace handset even if its a refurbished handset and if prove of recipt is there is it a possiblethere is some form of paperwork with serial numbers which matchs whats stated on the underside of battery checking my paperwork which come with phone i have it provides serials and also imei number and im sure any network can tell you if the imei number is reported lost or stolen if questioned??

[Q] SGS3 Simlock Problem

Hello guys,
new to this forum and feel awkward asking for help straightaway. Recently my friend bought a SGS3 from someone, the phone was security locked (using pin security) so searched the net and found that hard resetting the phone would do the job and unlock the phone. Now the problem comes with simlock but i cant figure out how to disable it, its not like i didn't try but this problem is unusual.
I read the guides on this forum for removing simlocks and tried the *#7465625# which returns with "Not registered on network" i tried insertig a sim and it wouldn't accept the sim but it wouldn't ask for any sim code either. I found this thread http://forum.xda-developers.com/showthread.php?t=2023709 and after i reach the [6] Network Lock option it says menu doesnt exist. Also read this thread http://forum.xda-developers.com/showthread.php?t=1683348 but to no avail. I used esexplorer the first time to go through the files after rooting and dont know if it wasnt rooted correctly or what but it showed efs folder empty. So i reset the phone again and this time used another app and now i can see the files in efs folder.
model: gt-i9300
android version: 4.1.2
baseband: I9300XXELLA
kernel version:3.0.31-742798, [email protected] #1, SMP PREEMPT Sat Dec 22 17:04:04 KST 2012
Build number: JZO54K
please help me.
Was the phone bought subsidized by a carrier? If so, they would need to release it, or unlock it.
ecbnks guard
bodh said:
Was the phone bought subsidized by a carrier? If so, they would need to release it, or unlock it.
Click to expand...
Click to collapse
The phone was bought used. I am not sure if it was subsidized or not as i cannot see any marking on the body of the phone nor their is any operator logo at the startup but i think that would be because i performed the hard reset.
Im not that familiar with simlocks, but perhaps a bump would help to find others that might be. I would think that it would have some kind of carrier info at boot, but then again i guess im only used to US devices... In about phone, the imei is listed, which matches the sticker inside the battery cover? And it is not a generic imei?
bodh said:
Im not that familiar with simlocks, but perhaps a bump would help to find others that might be. I would think that it would have some kind of carrier info at boot, but then again i guess im only used to US devices... In about phone, the imei is listed, which matches the sticker inside the battery cover? And it is not a generic imei?
Click to expand...
Click to collapse
the IMEi obtained from *#06# is same as the sticker behind the battery apart from one last (or two) digits which i think are the IMEI SV. I am assuming its not a generic IMEI. Also the sticker is unbranded, i dont know if service provider mark the stickers or not.
Stepping back and looking at the first couple posts of each thread, as well as yours, "tried the *#7465625# which returns with 'Not registered on network'" looks like the phone is NOT simlocked... What do you mean by "the phone wouldn't accept a sim"? It would not read it? Have you tried to send sms or a call? Or is it just data that does not work?
Hi dude I had the same problem and I downloaded the play store app Galaxysim unlock. It's from chain fire I think, and it's free. But in order to unlock all the features and what not, then one has to pay. Hope this helps.
Sent from my GT-I9300 using xda app-developers app
bodh said:
Stepping back and looking at the first couple posts of each thread, as well as yours, "tried the *#7465625# which returns with 'Not registered on network'" looks like the phone is NOT simlocked... What do you mean by "the phone wouldn't accept a sim"? It would not read it? Have you tried to send sms or a call? Or is it just data that does not work?
Click to expand...
Click to collapse
The "phone not registered on network" also gave me the impression that it was not simlocked nor does it have any operator branding. But when i inserted the sim it would not connect to the operator and dialing *#7465625# would return the same message, i have tried both 3 and orange sims. This is what is confusing me. I also saw a thread on XDA checking your phones IMEI against blocked or stolen IMEIs and no red flags their either so i am assuming its not stolen phone which my friend bought.
If not simlock what could it be.
Have you checked apn settings, to see if they show up when you insert the sim? Honestly, I dont know how much help I could really offer, since this is uncharted territory for me, but again, maybe a bump and somebody will see this.. Have you tried to PM Odia? He was in the first thread you linked, offering help for people with sim lock problems, even though this doesn't seem to be that. He seems to know alot more than me, that's for sure!
Bought phone that was pin locked .
Surely the seller would have the Pin or unlock it before sale .
Sim / network locked problems .
This has all the appearance of a stolen phone ..
Hard reset will not remove operator logo it is more like the a previous user has flashed a stock rom on it .
jje
So you bought a phone used that had a passcode protecting it that you removed by wiping the phone and can't get it to register on the network. Why would anyone buy a phone that is pass code protected and the seller didn't know the pass code? It would seem you have a stolen or lost phone that has been imei barred by the networks to prevent criminals profiting on crime. Take it to your local police station, they can tell you if it is stolen property
Sent from my ARHD S3
Guess i was overlooking the main evidence: buying a phone that is still code locked. But it brings up another point: Can a phone actually be 'turned off' or barred from the networks?
bodh said:
Guess i was overlooking the main evidence: buying a phone that is still code locked. But it brings up another point: Can a phone actually be 'turned off' or barred from the networks?
Click to expand...
Click to collapse
In the UK it can yes, once the imei is blacklisted it can never connect to any UK network. Unfortunately though it can still be used outside the UK but I think there is some progress being made on countries sharing blacklist databases
Sent from my ARHD S3
I started to look this up for US circumstances. It seems that our carriers cannot lock it down, nor can they track it. I actually read that they expect the consumer to be in charge of evidence gathering, such as setting up a tracking app, acquiring carrier records for usage after the device is missing, and taking this info to your local police, who probably know much less and can do much less. Guess they figure its finders keepers, idk.
bodh said:
Guess they figure its finders keepers, idk.
Click to expand...
Click to collapse
http://en.m.wikipedia.org/wiki/Theft_by_finding
I don't think so
Mods, I think it may be prudent to close this thread
Sent from my ARHD S3
JJEgan said:
Bought phone that was pin locked .
Surely the seller would have the Pin or unlock it before sale .
Sim / network locked problems .
This has all the appearance of a stolen phone ..
Hard reset will not remove operator logo it is more like the a previous user has flashed a stock rom on it .
jje
Click to expand...
Click to collapse
jmpmjmpm said:
So you bought a phone used that had a passcode protecting it that you removed by wiping the phone and can't get it to register on the network. Why would anyone buy a phone that is pass code protected and the seller didn't know the pass code? It would seem you have a stolen or lost phone that has been imei barred by the networks to prevent criminals profiting on crime. Take it to your local police station, they can tell you if it is stolen property
Sent from my ARHD S3
Click to expand...
Click to collapse
Like i mentioned in my first post, its not my phone, though i am not expert in android but this doesnt mean i would be stupid enough to buy a phone that is locked and shows signs of a stolen phone.
Secondly, i had the same suspicion that this phone was either lost or stolen, the guy who bought it told me that the seller told him this phone was a taken from original owner instead of money owed so the original owner must have got this one blocked.
I checked on multiple websites and none of them flagged the IMEI as reported stolen or blocked. Are these websites unreliable or update after a long time.
Due to the new revelations of how this phone was acquired, i will no longer offer any assistance. In my mind, this phone qualifies as stolen.
bodh said:
Due to the new revelations of "how this phone was acquired", i will no longer offer any assistance. In my mind, this phone qualifies as stolen.
Click to expand...
Click to collapse
To me it seems like you are implying that i was the one who stole it. Read my previous post and if you can answer that question i would appreciate that. Thanks.
AbdulW87 said:
Secondly, i had the same suspicion that this phone was either lost or stolen, the guy who bought it told me that the seller told him this phone was a taken from original owner instead of money owed so the original owner must have got this one blocked.
I checked on multiple websites and none of them flagged the IMEI as reported stolen or blocked. Are these websites unreliable or update after a long time.
The only sure way is to contact the network that blocked the phone .
Simlocked the network that the phone is locked to will unlock .Test is by putting the original network sim in the phone .
I would pass this information on to the owner and then stay clear of this phone .
jje
jje
Click to expand...
Click to collapse

[Q] Samsung S3 mini cannot read simcard after suspected virus download

Hi guys
Hope someone can help! After ignoring advice from the Antivirus I picked up it appears a virus, my Samsung S3 mini does not read simcards anymore. The Antivirus told me my IMSI number has been changed, giving me the new and old ones. A motherboard replacement and a firmware upgrade did not solve the problem. I hope my phone is still fixable! Thanking you in advance for your help....
Certainly did not get a virus. Especially one that would persist across a motherboard swap. Which, I am a bit confused on... So you did a motherboard swap and have the same exact issue? That could only happen if they swapped the SIM card reader from the old board to the new and that is the faulty part. Other than that, check to see if your IMEI is correct or still there. If the EFS partition gets messed up, it can cause issues like this...but not across motherboard swaps either.
So either someone told you they swapped motherboards and lied to you, or they swapped a bad part over along with it.
thank you
es0tericcha0s said:
Certainly did not get a virus. Especially one that would persist across a motherboard swap. Which, I am a bit confused on... So you did a motherboard swap and have the same exact issue? That could only happen if they swapped the SIM card reader from the old board to the new and that is the faulty part. Other than that, check to see if your IMEI is correct or still there. If the EFS partition gets messed up, it can cause issues like this...but not across motherboard swaps either.
So either someone told you they swapped motherboards and lied to you, or they swapped a bad part over along with it.
Click to expand...
Click to collapse
The repairshop said they changed the motherboard, so i don't suspect them of lying....and i did the firmware upgrade....
charles101 said:
The repairshop said they changed the motherboard, so i don't suspect them of lying....and i did the firmware upgrade....
Click to expand...
Click to collapse
Well check the IMEI from behind the battery and in the phone, see if they match. You didn't answer whether or not the IMEI was still there either. And if they actually did change the motherboard, that would be why you would have gotten the message the 2nd time around, if the app had saved your info from before and you restored it. Why are we trusting this anti-virus app anyway? They are known to point out stuff that isn't there or relevant. If they don't report anything, people think there's no reason to install them...
Also, did the repair shop charge you for the motherboard swap and gave you back the phone not working still with the same issue? Something just seems really off about this. I do repairs for a living and couldn't imagine that going down in that manner at my shop.
hi
es0tericcha0s said:
Well check the IMEI from behind the battery and in the phone, see if they match. You didn't answer whether or not the IMEI was still there either. And if they actually did change the motherboard, that would be why you would have gotten the message the 2nd time around, if the app had saved your info from before and you restored it. Why are we trusting this anti-virus app anyway? They are known to point out stuff that isn't there or relevant. If they don't report anything, people think there's no reason to install them...
Also, did the repair shop charge you for the motherboard swap and gave you back the phone not working still with the same issue? Something just seems really off about this. I do repairs for a living and couldn't imagine that going down in that manner at my shop.
Click to expand...
Click to collapse
Hi Es0
I did not enquire too much at the repair shop, they just told me that a motherboard swop did not fix the fault and i accepted it at the time. The IMEI number matches except the slashes in the number at the back of the battery don't appear in the IMEI number displayed on the screen. The repairshop charged me not a cent and the phone came back same as i took it in...
charles101 said:
Hi Es0
I did not enquire too much at the repair shop, they just told me that a motherboard swop did not fix the fault and i accepted it at the time. The IMEI number matches except the slashes in the number at the back of the battery don't appear in the IMEI number displayed on the screen. The repairshop charged me not a cent and the phone came back same as i took it in...
Click to expand...
Click to collapse
Ah ok. They just swapped yours back in afterwards it would seems. But there's no way that the other motherboard would do the same thing unless it was broken in the same way and/or they were using the same SIM card reader, which of course, wouldn't make any sense and would defeat half the purpose of swapping it in the first place. I think you need a second opinion from another shop.
You've tested it with other cards as well?
Put your card in another phone to make sure that is still functioning properly?
When you look in the Settings / About Phone / Status - Does it show the phone # and ICCID #?
Do you get a 0 with a / through it at the top for the signal?
Hi Es0
es0tericcha0s said:
Ah ok. They just swapped yours back in afterwards it would seems. But there's no way that the other motherboard would do the same thing unless it was broken in the same way and/or they were using the same SIM card reader, which of course, wouldn't make any sense and would defeat half the purpose of swapping it in the first place. I think you need a second opinion from another shop.
You've tested it with other cards as well?
Put your card in another phone to make sure that is still functioning properly?
When you look in the Settings / About Phone / Status - Does it show the phone # and ICCID #?
Do you get a 0 with a / through it at the top for the signal?
Click to expand...
Click to collapse
The card works fine in a Samsung Pocket at the moment. By # do you mean number ( sorry i am not up with the jargon...) ? Card in the Pocket now and by "my phone number" says "unknown". I don't see any reference to ICCID on either phone! And am not sure where to look for the 0 with a / through it !! Sorry if i am trying your patience here....
charles101 said:
The card works fine in a Samsung Pocket at the moment. By # do you mean number ( sorry i am not up with the jargon...) ? Card in the Pocket now and by "my phone number" says "unknown". I don't see any reference to ICCID on either phone! And am not sure where to look for the 0 with a / through it !! Sorry if i am trying your patience here....
Click to expand...
Click to collapse
I mean your telephone number. If the card reader was not working at all, it would not be able to pick up your # off the card to display in the Settings / About Phone / Status part. But it is weird that the card in your other phone reads unknown. Have you tried another SIM in the phone in question? It could just be that the SIM card is being weird. I've seen them work on some phones and not others. The 0 with / would be in the Status Bar for the signal bars - next to the battery icon, etc.
Have you modded the phone at all?
Hi Es0
es0tericcha0s said:
I mean your telephone number. If the card reader was not working at all, it would not be able to pick up your # off the card to display in the Settings / About Phone / Status part. But it is weird that the card in your other phone reads unknown. Have you tried another SIM in the phone in question? It could just be that the SIM card is being weird. I've seen them work on some phones and not others. The 0 with / would be in the Status Bar for the signal bars - next to the battery icon, etc.
Have you modded the phone at all?
Click to expand...
Click to collapse
Ok here goes....at first i tried different simcards with the same network operator with no success, this morning (South Africa time) I rethought your advice about trying other simcards, this time from other network operators....VOILA!! All it was is that the phone got locked to the other network again!! Probably by the Anti-virus app.... well i never!!!! So there you have it ...!!
If you can advise me about unlocking my Samsung S3 mini (on Cell C in South Africa) I would be very grateful!
Thank you again for your excellent advice...! Very much appreciated
Regards
Charles
Glad you're on the right track. As far as unlocking, you can try the instructions here:
http://forum.xda-developers.com/showthread.php?t=2082626
Seems like with most Samsung unlocks like these, it is very dependent on the build version of the software and the cellular company. If you are on 4.1.2, and it is not working, see if you can find a 4.1.1 modem and try again. That works in many of the phones I have unlocked with this kind of method. If that doesn't work, you're going to need an unlock code. If you aren't sure where to get that, check out my site and send me a message.
hello again Es0
es0tericcha0s said:
Glad you're on the right track. As far as unlocking, you can try the instructions here:
http://forum.xda-developers.com/showthread.php?t=2082626
Seems like with most Samsung unlocks like these, it is very dependent on the build version of the software and the cellular company. If you are on 4.1.2, and it is not working, see if you can find a 4.1.1 modem and try again. That works in many of the phones I have unlocked with this kind of method. If that doesn't work, you're going to need an unlock code. If you aren't sure where to get that, check out my site and send me a message.
Click to expand...
Click to collapse
hmmmm I put the other network simcard in, made a test phone call... worked fine! so I thought its sorted now...now the fault is sort of on again. At ABOUT DEVICE and STATUS it shows the right network, but in the dropdown menu it says selected network unavailable.... can't make phonecalls but have access to internet via 3G...!! Can you still give me an opinion?
Charles

[Q] SGH-I527 no calls in or out but

What's up fellers! Been gone a long time and know I am back. I got a deal on a I527 and found out the guy used a Metro-PCS sim. I didn't realize this until after I put my SIM in and saw ATT. I didn't see that when he had his SIM in there.
I read the 5 or 6 posts on not being able to make or take a call from a TMOBILE setup but since this may be a little different I thought I would post and give it a shot.
My symptoms are no calls (does nothing then emits a single beep then hangs up). Does the same when dialing out. 4G and everything else works 100% Phone is fast boots quick charges fast no complaints anywhere except the stinking call issue.
I used KIES to reload the stock ROM. Took about 20 minutes and completed. Still no calls. Here are the details
Phone has the ATT logo on back, says SGH-i527, has I527UCUAMK2 all 3 places. I talked to ATT customer service and they said the IMEI points to a SGHNM819N. But nothing on the phone indicate metro PCS.
I use to hack back in the ATT Tilt days. Not anymore. I had a small stroke and can't do all this complex stuff anymore. If someone points me in the right direction I can follow instructions but it seems to have gotten a lot more cumbersome to do these days.
All I am looking for is bone stock reset where everything works. I can wait for KitKat to come out so I would like a clean fix.
My sim is a ATT. The service agent online assured me the SIM was fine. My old phone was a Skyrocket that got wet. So the MEGA needed a smaller SIM. I picked it up today and swapped phones.
Thanks for any help and I am willing to pay for someone's quick help. I use the phone for work and right now I am pinched.
SD
I had a similar experience when I bought a used mega, picked up full signal, eveything worked except that I couldn't make or receive calls, I just got a single beep. I even went to an at&t store and got a new sim card, still didn't work.
The guy who helped me at the store said the sim tray was bad, made it sound like it was a common. Issue. gave me the number to the warranty dept, said they might cover it. I called them told them what happened and what the rep told me at the store.
They sent me a replacement at no charge.
my phone done that when my imei was replaced with a galaxy s4's imei. I finially found a guy that put the imei from another i527 into my phone, he also replaced that sticker behind the battery from the mega he used to fix mine so everything matches
banks2878 said:
my phone done that when my imei was replaced with a galaxy s4's imei. I finially found a guy that put the imei from another i527 into my phone, he also replaced that sticker behind the battery from the mega he used to fix mine so everything matches
Click to expand...
Click to collapse
I took a look and sure enough the IMEI on the phone is different than the sticker in the back. I googled about 6 different IMEI sites US and EU based and checked out both numbers. Every single site says both comeback good. Nothing stolen or odd. A couple of site said not locked. I would like to have matching IMEI numbers. I would like the one used on the label. How hard is it to get rid of the one on the phone and make it match the label.
I don't think ATT will let me swap this out for a new one. I am not the original owner and there is no insurance on it.
Thanks
SD
I sent you a private message so you can have it taken care of the right way and don't get messed around like I did my first time around
SMACk-DAB said:
I took a look and sure enough the IMEI on the phone is different than the sticker in the back. I googled about 6 different IMEI sites US and EU based and checked out both numbers. Every single site says both comeback good. Nothing stolen or odd. A couple of site said not locked. I would like to have matching IMEI numbers. I would like the one used on the label. How hard is it to get rid of the one on the phone and make it match the label.
I don't think ATT will let me swap this out for a new one. I am not the original owner and there is no insurance on it.
Thanks
SD
Click to expand...
Click to collapse
I wasn't the original owner and didn't have insurance, just had service with at&t. The phone hasn't been out for a year, so it's under warranty unless something shady was done to it. In my case the numbers all matched.
banks2878 said:
I sent you a private message so you can have it taken care of the right way and don't get messed around like I did my first time around
Click to expand...
Click to collapse
Thanks. I don't see the PM yet. Let me know what I need to do.
Thank you,
John

S10 Lite both IMEI numbers the same after Samsung repair

A quick question...
I have a S10 Lite which was new. It is a dual SIM version and it had two separate IMEI numbers with last two digits of each IMEI being 2 digits apart.
However, it had a fault that required anew motherboard.
As it was under warranty I sent it back to Samsung, they collected it...replaced the motherboard and returned it back to me.
Now it has two IMEI numbers but they are both the same....same as one of the original numbers. The serial number is the same as the old board.
Is this normal practice for Samsung?
Would having the same IMEI numbers make any difference?
It doesn't sound normal to me. I would call the service to describe this and ask if it is normal.
In Note 8 i had a problem. Samsung service replaced the motherboard also. When i got the phone i found out it was 1 card (original it was dual). I don't remember what imei i saw, although i think i saw only 1 imei, so it is not exactly the same case as yours probably.
Anyone samsung service in my area is someone i know. I thought it replaced the motherboard with a single phone motherboard instead a dual phone. But it was a mistake in software. He installed wrong software making it single card phone.. I went there, i waited, we downloaded another software, we flashed it and phone went dual phone again.. If i didn't see it with my eyes i wouldn't believe it, that it was just software for this.
Anyway i suspect some flashing problem also in your case but i am not sure. I don't think 2 same imei is normal. Phone service.

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