Related
"an unknown error occurred which may be a network connection issue. Please wait and try again later"
Has anyone figured out how to get rid of this error message? Pops up when I hit the final unlock button on the Asus app. I've been trying for two weeks :-(
=> http://forum.xda-developers.com/showthread.php?t=1683103
Seems like the unlock-servers are down.
You linked to someone saying that someone else suggested this, i wonder if they heard it from their sister's old roommates cousins wife. Seems kinda crazy they'd be down for two weeks though...
wtfdroidlol said:
"an unknown error occurred which may be a network connection issue. Please wait and try again later"
Has anyone figured out how to get rid of this error message? Pops up when I hit the final unlock button on the Asus app. I've been trying for two weeks :-(
Click to expand...
Click to collapse
I got this all the time when I first tried to unlock, until I remembered that I had made one small change to a system file. After I reverted that, it went through with now problems.
I think I actually ended up just downloading an ASUS firmware from their site and doing the sdcard method to put on a fresh stock firmware.
I hope that this helps you in some way.
I actually tried it on two devices, one freshly back from RMA, with fresh firmware. Same error.
wtfdroidlol said:
I actually tried it on two devices, one freshly back from RMA, with fresh firmware. Same error.
Click to expand...
Click to collapse
They don't happen to have the serial number unknown issue do they?
I heard from an Asus tech weeks ago that the unlock servers were down. Not sure if they're still down though, mine still isn't unlocking.
Neither had the unknown serial issue. So anticlimactic, finally decided to void the warranty and the damned unlock app doesn't work.
Spoke with asus support techs on this issue they suggested firmware upgrade and retry.. no dice. The curious thing is they kept telling me my serial number was invalid even though I read it to them directly off the pads tag.. mine is a C3OKC series and registered fine on their website. I think based on my experience that asus has a serial number database issue that prevents unlocking of certain numbers and they ain't fessing up! Other posts in different threads seem to bear this out. hopefully, someone will release an alternative unlocker soon!
wargear said:
Spoke with asus support techs on this issue they suggested firmware upgrade and retry.. no dice. The curious thing is they kept telling me my serial number was invalid even though I read it to them directly off the pads tag.. mine is a C3OKC series and registered fine on their website. I think based on my experience that asus has a serial number database issue that prevents unlocking of certain numbers and they ain't fessing up! Other posts in different threads seem to bear this out. hopefully, someone will release an alternative unlocker soon!
Click to expand...
Click to collapse
If they suspect your serial number is invalid, you wouldn't be able to update to v.28, correct? The OTA seems to work correctly for me, but I still can't unlock (using rootkeeper to back up root).
hi guys,
sorry to resurrect an old thread but has anyone with this error been able to unlock?
anyways, check out my thread here http://forum.xda-developers.com/showthread.php?t=1764917 with my story and a poll to see how many people are getting this error!
nhshah7 said:
hi guys,
sorry to resurrect an old thread but has anyone with this error been able to unlock?
anyways, check out my thread here http://forum.xda-developers.com/showthread.php?t=1764917 with my story and a poll to see how many people are getting this error!
Click to expand...
Click to collapse
I am getting this error. Just got my unit back from RMA. HAd new motherboard installed. Can't unlock....
wtfdroidlol said:
"an unknown error occurred which may be a network connection issue. Please wait and try again later"
Has anyone figured out how to get rid of this error message? Pops up when I hit the final unlock button on the Asus app. I've been trying for two weeks :-(
Click to expand...
Click to collapse
this link work for me
https://dlcdnets.asus.com/pub/ASUS/ZenFone/ZS661KS/UL-ASUS_I003_1-ASUS-18.0823.2104.147-1.1.95-user.zip?model=ROG%20Phone%203%20(ZS661KS)
but i try it when i have downgrade to android 10
-ROG 3-
Is anyone still able to unlock their primes? My unlock tool is not working right.
I was always skeptical about unlocking/rooting my Transformer Prime in case I needed my warranty. I sent off my Prime to get repaired last month and got it back a week ago running the latest .28 firmware.
The first thing I did was try to unlock the bootloader using the official tool but it gave me this error:
"An unknown error occurs, which may be a network connection issue. please wait and try again later"
I searched all over XDA but could not find a solution, only guys with the same issue who still haven't solved it yet. It's basically useless to me with an unlocked bootloader so it's a big deal for me.
I tried downgrading (without root) to .15 and it still didn't work. I tried rooting, unrooting, updating with Root OTA keeper, unlock app mirrors, cache/data clearing, and wiping everything but still no luck. I never had the unknown serial issue and has never been unlocked before. Asus support won't help me (obviously) so you guys are my last hope.
Has anyone found a solution to this yet? It can't be the Asus Unlock servers because they're running perfectly fine. =/
I've tried the same things, all with no luck and haven't found any other way to unlock except Asus's way, unfortunately.
Sent from my Transformer Prime TF201 using XDA Premium HD app
same here same problem. it's killing me
I have never been able to unlock my tablet. \ =
I don't get any errors. My tablet says it's unlock when I try to unlock it but when I reboot it it doesn't say it's unlock.
Trust me, I know it's not unlock!
I been waiting for someone to come up with something so I can install a different rom. \ =
Im in the same boat here... This is crazy, I can't believe so many people have the same problem and theres no fix for it, maybe if this tread gets big enough, someone will figure it out.
This is whats going on with my Dads Transformer Prime-----
----TF201, build number -- iml74k.us_epad-9.4.2.11.1-20120118
This is whats going on
--When I try to boot into recovery I get the android guy on the ground with the red triangle
--When I try to unlock the device I get "unkown network errors please try later"
--When flashing the newest CWM trough Rom manager I get "blob signature verification failed and the reboots normaly
--Theres only 2 options in bootloader
--Also when I try System Firmware update i get no updates available
--Ive tryed viper mod with no luck, I was able to "unroot" and "root" the tablet but I cant do anything else, theres the option to downgrade to .15 but I need to upgrade and I cant.
little bit of the back story is: he bought tablet new, had to update to ICS, then rooted the device somehow (he doesnt remember), he thinks he had CWM before but Im not so sure.
Im completly lost and I have no ideal what to do next, please I need some help.
Im sure someone here on the XDA can figure this out.
First things first. To install CWM (or TWRP) your device MUST be unlocked. The quickest way to check is to reboot. In the upper left corner you'll see 'this device is unlocked'. If you don't see this, then your device is not unlocked and there's no way he had CWM installed.
As of now, there have been many reports of people who were unable to unlock for unknown reasons. Personally, I have a C3 serial number that I updated to .28 the moment it came out of the box. I rooted, and after a week of running rooted I successfully unlocked my device.
The only issue that seems to be common are devices that have been RMA. Have you ever sent the prime back to Asus? As of now, there's nothing that can be done. You can try contact Asus support and see if they can help.
If you have 'this device is unlocked' then you should be good to go.
asus unlock app - network error
Hey,
my first post here, so i hope i do everything right
i got the prime a few days ago...i love it..i mean..i love the hardware..but the asus stock rom is...no comment on this..
so i wanted to run cyanogenmod on my device, its already runnin on my s2 i9100, and before that on my s i9000.
i got everything together, downloaded the unlock app, startet it..and then: "Network error"..i thought OK, checked network, rebootet device,
changed network, did everything possible...same thing: "Network error" WTF?
so i hit google...and landed her, as always when searching for knowledge on android and android devices. since this day, i googled a lot...and this is, what i found out till now:
Unlock tool won't unlock because:
- "No S/N"-Bug (fixed it with ratchet tool, works great but nothing changed in the unlock app)
- rumors say, my device -S/N is not stored on the android server, so i can't unlock...(i called ASUS Germany, gave them my S/N, name, mail, phone...everything...they sad: "ok, we'll fix this and call you back in the next few days" - nothing happend, except that they wrote me an email today "hey, you called our support pls tell us, how it was and if the support was able to help you" - i did and wrote: "sry guys, support didn't do anything...try again")
i tried nearly everything...did factory reset, did ratchet tool, did reflash .21 with manual update, tried everything i did before again...nothing happend...the forums here and elsewhere are full of people unable to unlock their bootloader..looks like Asus is doing simply nothing...
Just the guys from XDA trying to help...but from all i know, they couldnt do anything about it till today..
they decompiled the unlock app, month ago, but nobody seems to be able to find the magic...
so at this point: thx to all ya, great work, i really hope you will be able to help us on this topic in the future.
if i messed things up, talked bull**** or forgot anything, tell me!
btw: what is wrong with Asus, where is .28 for german devices? was out for all other devices on 2012.06.13.. so what the hell is so difficult to bring it for de sku?! Freeze-Bug, when user typing "Ö" o what?!
Grz BeckzZ
Would be great if someone could help us to unlock this thing without going through ASUS. Mine was never able to unlock. I don't even get any messages. I just get 'device is unlocked' and it's not. \=
Yeah, hope so too...
Take a look here: http://forum.xda-developers.com/showthread.php?t=1764917
He's still working on it ...
Sent from my GT-I9100 using xda app-developers app
a different problem
Hi guys, first post. so here goes
well im not having the exact same problem
mine keeps telling me my google account password is wrong, clearly it's not if i can log in to my gmail account.
I searched everywhere and it seems i may be the only person who has this problem
my Prime is Rooted but not unlocked I used ViperMOD i believe.
Oukami said:
Hi guys, first post. so here goes
well im not having the exact same problem
mine keeps telling me my google account password is wrong, clearly it's not if i can log in to my gmail account.
I searched everywhere and it seems i may be the only person who has this problem
my Prime is Rooted but not unlocked I used ViperMOD i believe.
Click to expand...
Click to collapse
Hey,
Just to make sure we talk about the same: your prime tells you, that your google account password is wrong, when you run the asus unlock app on your prime?
Thats weird...never heard, that unlocking is in any way connected to a google account...
Some questions:
1. Do you see you serial number in settings-> about phone -> status?
2. Have you already RMAed your prime for some reason in the past?
Grz
Sent from my Transformer Prime TF201 using xda app-developers app
beckzz said:
Hey,
Just to make sure we talk about the same: your prime tells you, that your google account password is wrong, when you run the asus unlock app on your prime?
Thats weird...never heard, that unlocking is in any way connected to a google account...
Some questions:
1. Do you see you serial number in settings-> about phone -> status?
2. Have you already RMAed your prime for some reason in the past?
Grz
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Hey thanks for the reply, yes It was the unlocker app
I managed to figure out what I was doing wrong, It turns out I had 2 step verification on and It
Prevented me from using my password, of course I found out after I had done a factory reset :/
But in the end my prime is unlocked and rooted
Oukami said:
Hey thanks for the reply, yes It was the unlocker app
I managed to figure out what I was doing wrong, It turns out I had 2 step verification on and It
Prevented me from using my password, of course I found out after I had done a factory reset :/
But in the end my prime is unlocked and rooted
Click to expand...
Click to collapse
Hey np,
i dont know what you mean with 2-step-verification...can you explain pls?
Thx!
im still hoping to get my device unlocked ^^
Grz
Oh 2-step verification are generated keys google uses to protect your email account.
Sent from my Transformer Prime TF201 using xda app-developers app
Oukami said:
Oh 2-step verification are generated keys google uses to protect your email account.
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Hmm..ok..but i dont understand, how this is related to unlocking?!
Grz
Sent from my GT-I9100 using xda premium
in Italy rma says this is offline server forma bug in unlocker. brick for camera!!!!
Inviato dal mio GT-N7000 con Tapatalk 2
Man that's why I love my Samsung devices..bootloader issues..nada.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Pkmmte said:
The first thing I did was try to unlock the bootloader using the official tool but it gave me this error:
"An unknown error occurs, which may be a network connection issue. please wait and try again later"
Click to expand...
Click to collapse
Having the same issue here!
(TF201 C10 serial no, latest official JB update, already rooted with Motochopper)
It seems like the tablet is unable to connect to the official update server as well.
It worked! Seems like the ASUS server is back and running.
wolwe said:
It worked! Seems like the ASUS server is back and running.
Click to expand...
Click to collapse
Yup! success for me as well last night. double check oukami's post about 2 step verification...i had issues as well until i came across the post. turned off 2 step verification and now i'm unlocked!
Here's the story:
Bought Prime. Loved Prime. Unlocked, rooted and loaded custom ICS ROM on Prime. Couple months later, green rear camera of DEATH on Prime.
I hesitated to RMA because I'd read how a new motherboard on an already unlocked serial resulted in being unable to unlock after RMA. RMA'd anyway and trusted to luck. They replaced the motherboard. Received back, camera fixed, stock ROM-JB loaded.
Downloaded the unlock tool from Asus' site, though it said for ICS only. Ran it and gave me the "network problem" error. Dang!
Fast forward a few months - I was sitting in church yesterday (yes, church) and on a whim tried the unlock tool again. Then it prompted me for a pin or Google authentication! Holy crap! I went through the rest of the unlock process and when my Prime rebooted it showed me the comforting "This device has been UnLocked" message! Woo!
Fast forward a few hours and I rooted my device, backed it up using Titanium, and am now happily running the ever-so-sweet AndroWook 1.51!
So long story short, if you unlocked your device and then your motherboard was replaced and you couldn't unlock again, give it another go!
Thinking of installing a custom rom, coz performance of this device is just pathetic compared to my nexus 4 lol. I sent mine in for RMA and they also replaced main board. My serial is 'unknown'. Is it like this for you?
sahilcc7 said:
Thinking of installing a custom rom, coz performance of this device is just pathetic compared to my nexus 4 lol. I sent mine in for RMA and they also replaced main board. My serial is 'unknown'. Is it like this for you?
Click to expand...
Click to collapse
Fortunately I never had the unknown serial number issue. For me, ASUS remembered to transfer my original serial number to my new motherboard.
Hi, I've just bought a used TF201 which appeared to be unlocked (it said "The device is unlocked" in the top left corner on boot), and also rooted. It is running a JB ROM, though I'm not sure whether it was official or not.
My problem came after I tried to install CWM; before when I tried to boot into recovery I got the dead Android with the red asterisk. Now my prime is stuck on the boot screen with the unlocked message in the corner :crying:
What can I do?
Please help
Take a look at this thread. Can you access fastboot?
Thanks for the response. I don't seem to be able to access anything The only way I can even get it to turn off is by holding Vol+ & Power, it then vibrates and the screen goes off. Any more ideas?
Thanks
Sent from my GT-I9100 using Tapatalk 4 Beta
Bump.
Any input would help. Thanks.
Just a quick update:
After doing a lot of reading it would seem that there is absolutely nothing I can do other than to send it off to ASUS for repair. Hopefully they can flash it in APX mode without having to replace any parts. I'll update again when I hear back from them.
Did exactly the same thing and will send to ASUS also
kleinfeld said:
Just a quick update:
After doing a lot of reading it would seem that there is absolutely nothing I can do other than to send it off to ASUS for repair. Hopefully they can flash it in APX mode without having to replace any parts. I'll update again when I hear back from them.
Click to expand...
Click to collapse
Hopefully, yes they can flash to factory defaults...
Cwm strikes again :crying:
Update: ASUS are picking it up today. It'll be about £60 minimum before any work is carried out. Let's hope they don't try to replace the motherboard
Sent from my GT-I9100 using Tapatalk 4 Beta
bspratt said:
Hopefully, yes they can flash to factory defaults...
Click to expand...
Click to collapse
2 weeks later received the following email from ASUS: (what a joke - don't waste your time if you installed CWM)
Your RMA has been received; however there is a delay in processing as the ( boot-loader has been unlocked ), which is not covered under the ASUS manufacturer warranty. For your reference, please review the attached pictures. For more information in regards to the ASUS manufacturer warranty, please visit (link not allowed) and/or refer to your User Manual.
If you would like to continue with repairs for your ASUS product, please return the completed and signed credit card form by one of the following methods:
Fax: 510-797-2102 (Attn: Name deleted)
Email: (PDF/JPG formats accepted only)
Payment will need to be received no later than ( 6/25/13 ) to prevent your RMA from being returned unrepaired on ( 6/26/13 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
Cost of repairs (all amounts are USD) ?enter amounts on credit card form PRIOR to printing the form:
Parts - $266.00 (Motherboard)
Labor - $65.00
Tax**- $
Shipping ?please select one shipping method only on credit card form
**Only if you are having the repaired unit shipped back a California, Georgia or Canada address will sales tax be charged. If you are outside those locations, there is no sales tax charge.
All credit card forms must be received with a physical signature for credit card payment processing. Computer generated signatures and digital signatures are not accepted. Please be advised that we do not accept EchoSign. If the payment form gives you that option, please make sure not to use it. If sending via email, you will need to complete the form, sign, and scan as a PDF/JPG format. Payment methods can be made by Visa, MasterCard, or American Express. If you have any further questions and/or concerns, please respond directly back to this email.
Best regards,
Name deleted
ASUS
Thank you for your time. Please take a few moments to rate your customer experience
Click here to take the Survey
They really don't want my survey though I did comment why provide the tool to unlock your system if you do not (factory) have a process to repair or at least restore to factory defaults. Will probably purchase a mainboard on ebay for approx $80 and repair myself.
Just heard back from Asus myself & it's not good; they want €316 (eur) to repair the motherboard! What a joke!
Do you think I should cut my losses now or at least pay to get it back without repair?
Sent from my GT-I9100 using Tapatalk 4 Beta
I received it back today free of charge & without repair.
Although I'm gutted they they wouldn't/couldn't fix it for a reasonable price, I would still highly rate ASUS's customer service.
At the end of the day I must take responsibility for having an unlocked device & attempting to flash a custom recovery. Maybe I can buy a motherboard & repair it myself
Sent from my GT-I9100 using Tapatalk 4 Beta
bootloader unlock tool
I had almost the same problem, but i wiped it to factory in bootloader. And then it is bricked. This is due to a fault of asus unlock tool. I live in spain and here they do not understand thst it is there fault it is bricked. Iam know they can flash it. They just won,t do it if you are unlocked.
Last update on this: I bought a used motherboard on ebay for <£70, installed it & now I have a working TF201 again :laugh:
....kind of regret buying that TF700 now
replaced motherboard?
kleinfeld said:
Last update on this: I bought a used motherboard on ebay for <£70, installed it & now I have a working TF201 again :laugh:
....kind of regret buying that TF700 now
Click to expand...
Click to collapse
Can you please share how difficult it was and can you now tell that the unit has been taken apart? Thanks for your help - Bill
bspratt said:
Can you please share how difficult it was and can you now tell that the unit has been taken apart? Thanks for your help - Bill
Click to expand...
Click to collapse
The whole procedure was fairly straight forward, once you get it open it's just a case of undoing a few screws & plugs; look for disassembly videos on youtube
As for whether one could tell if it's been opened, I couldn't really say. I don't recall breaking any seals as such, but then ASUS might have hidden them. There's no visible damage from the outside, just be careful not to crack or scratch the screen when prying the device open.
Hope this helps.
kleinfeld said:
Just heard back from Asus myself & it's not good; they want €316 (eur) to repair the motherboard! What a joke!
Do you think I should cut my losses now or at least pay to get it back without repair?
Sent from my GT-I9100 using Tapatalk 4 Beta
Click to expand...
Click to collapse
The key here is the machine code 0x0b05 it allows you to actually implement the changes you are trying to make
if this is helpful use this link to sign up for copy cloud storage 15gb + 5gb extra for signing up
https://copy.com?r=2TgwBI
fastboot erase system
fastboot erase recovery
fastboot erase userdata
fastboot erase boot
fastboot erase misc
fastboot erase cache
fastboot -i 0x0B05 flash system c:\adb\TF300t\blob (this is my path - your's may vary depending where you stored your blob) ((also this was the first time i saw the loading bar while flashing)*
fastboot -i 0x0B05 reboot
Purchased a used Nexus 9 on Ebay factory reconditioned.
Unit's arrived with someone's email info associated with it.
Factory reset within Android seems to do not much of anything, I haven't done anything in recovery yet as I read that might require the registered owner's password.
Tried to unlock the bootloader so I could flash a fresh image but getting that permission is denied
What steps do I need to take to remove the other user, make myself the owner, unlock the bootloader, and rid myself of them? I'm about to email the person who's listed as the owner and see if they're willing to help in the event I need them to do something
Thanks!
What happens when you remove their email from Accounts in settings?
Sent from my XT1528
mildlydisturbed said:
Purchased a used Nexus 9 on Ebay factory reconditioned.
Unit's arrived with someone's email info associated with it.
Factory reset within Android seems to do not much of anything, I haven't done anything in recovery yet as I read that might require the registered owner's password.
Tried to unlock the bootloader so I could flash a fresh image but getting that permission is denied
What steps do I need to take to remove the other user, make myself the owner, unlock the bootloader, and rid myself of them? I'm about to email the person who's listed as the owner and see if they're willing to help in the event I need them to do something
Thanks!
Click to expand...
Click to collapse
That's a new security feature in 5.1. You either need to get the former owner's username and password, or return it for a refund.
Ace42 said:
What happens when you remove their email from Accounts in settings?
Click to expand...
Click to collapse
As I recall it didn't let me
cam30era said:
That's a new security feature in 5.1. You either need to get the former owner's username and password, or return it for a refund.
Click to expand...
Click to collapse
It's running 5.0.1
Just talked with Google support - man they're easy to contact as a note. He said since 5.0.x didn't have the feature that locks the username and password in through a HBoot factory reset so to try it there. I'm at minute 9 of waiting for the thing to reboot to see if it worked or if it's going to ask me for a password.
We shall see however
After two hours it didn't boot. Got into recovery, factory reset doesn't seem to work, plenty of errors about trying to delete folders.
Took Google's suggestion and downloaded an image that was still in the 5.0.x range and tried flashing it ... get nothing but errors PU-FAIL
Noticed the hboot version number was for the WiFi, was sold it as an LTE/CDMA... downloaded the correct WiFi-only stuff, flashing fails.
It updates BCM, then PU-FAIL and something else on everything else.
Unit doesn't boot any more.. just sits at the spinning balls screen.
Think I got a lemon...
Managed to get it to mostly flash 5.0.2 - first part flashes fine, second part fails on .sig missing, extracted and flashed everything individually - cache failed a few times, few times it flashed fine, always throws up errors in recovery that it can't write it.
I'm beginning the believe the unit was refurbed and they missed a bad EMMC
mildlydisturbed said:
Managed to get it to mostly flash 5.0.2 - first part flashes fine, second part fails on .sig missing, extracted and flashed everything individually - cache failed a few times, few times it flashed fine, always throws up errors in recovery that it can't write it.
I'm beginning the believe the unit was refurbed and they missed a bad EMMC
Click to expand...
Click to collapse
Return it. Never buy electronics on ebay...there is no official warranty and after 60 days, the buyer protection of paypal terminates so you have no leverage with the seller in case of problems. Also, seller refurbished items are the worst as they repair things with no finesse and dont usually do a very good job of diagnosing the issue or replace with cheap parts. I have a lot of experience in refurbishing as I am a Samsung trained technician that works for a major Canadian retailer that has licensed repair centers across the country. I often try to make money on the side by buying broken Samsung phones and tablets and going through official channels to get replacement parts. Official replacement parts are more expensive but I get them at wholesale cost. What I have learned in my years of dealing with replacement parts is that a lot of those that use chinese replacement parts often end up with more problems than they had...you often see that in screen replacements, some of the quickest and high profit margins, using chinese parts will leave you with problems such as undercalibrated screens, low precision digitizers, backlight bleeding, and such. eBay is the biggest market for those parts and a high percentage of sellers on these channels make a living off those repairs. In any case, bad idea.
Yup, initiated a return. Wasn't what I ordered (ordered LTE/CDMA version, got WiFi), bad EMMC. as far as I can tell - I can flash 5.0.2 but always getting cache errors on clear and never able to do anything.
After a few more flashing experiences I found that I had about a 90% chance of successfully flashing a partition and about a 70% chance of getting into recovery.
These of course should have been 100%.
Thing's boxed up, sitting with a return label on it in the outgoing mailbox at work. Ah well, was interesting being a nexus owner if only for a couple of days