Hello
My Galaxy S III GT-I9300 Phone has the SDS (Sudden Death Syndrome).
So I would like to get my phone repaired using the Samsung Warranty.
How do you guys, that have the same problem with the same model, get your warranty?
I'm getting mad! The brazilian Samsung don't want to give the warranty for my model because it says that is the international version and the brazilian Samsung warranty only cover national models.
Can I get, by law or other method, the international warranty (USA, Europe, Asia, ...) without have the buy proof, just showing the IMEI or S/N of my phone?
Thank You
Glixed said:
Hello
My Galaxy S III GT-I9300 Phone has the SDS (Sudden Death Syndrome).
So I would like to get my phone repaired using the Samsung Warranty.
How do you guys, that have the same problem with the same model, get your warranty?
I'm getting mad! The brazilian Samsung don't want to give the warranty for my model because it says that is the international version and the brazilian Samsung warranty only cover national models.
Can I get, by law or other method, the international warranty (USA, Europe, Asia, ...) without have the buy proof, just showing the IMEI or S/N of my phone?
Thank You
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Click to collapse
Nope their is no Samsung International warranty .
Warranty through Samsung applies to the original market area location of the phone .
US US EU EU only .
The Samsung warranty is a limited extra warranty .
Your phone vendor is the one that is liable they sold it not Samsung .
First step is to find your original firmware work out what country its for and find a Samsung service centre in that location and ask them if they will repair and without a receipt for the sale the probable answer is no .But its worth asking .
jje
where did you buy it?
Glebun said:
where did you buy it?
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From a site called Mercado Livre, like eBay.
Is from a company that had a physical store, but was forced to close by the law, because they were distributing fake receipts, or don't give at all.
I don't know from where the company bought the S III.
well, if it's not from an official retailer, then you're probably out of luck
JJEgan said:
Nope their is no Samsung International warranty .
Warranty through Samsung applies to the original market area location of the phone .
US US EU EU only .
The Samsung warranty is a limited extra warranty .
Your phone vendor is the one that is liable they sold it not Samsung .
First step is to find your original firmware work out what country its for and find a Samsung service centre in that location and ask them if they will repair and without a receipt for the sale the probable answer is no .But its worth asking .
jje
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Do you know how I find my original firmware when my phone is "dead"?
I contacted the Samsung of USA and they indicated that my phone is from UK (maybe China), but they are not sure of that :good:.
Glixed said:
Do you know how I find my original firmware when my phone is "dead"?
I contacted the Samsung of USA and they indicated that my phone is from UK (maybe China), but they are not sure of that :good:.
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Click to collapse
From the box from the IMEI .
UK maybe China sounds more like a guess .
jje
Related
Hi guys, just bought an Samsung Galaxy S II from UK and waiting for it to be delivered. I was wondering if the warranty provided by O2(the phone was purchase from them) has EU coverage through Samsung service or O2 has their own service network and in case something wrong happens i have to send it back to UK.
Thanks
Your warranty is with O2 UK not Samsung UK Sale of Goods Act .
Samsung warranty is secondary but they seem to carry out warranty repairs with a valid receipt . Many choose to by pass the seller and go straight to Samsung for repairs .
Thats the way i would go .
jje
Thanks JJEgan, thats awsome news. Samsung representatives told me that as long as on the warranty card is the Samsung logo im covered for Samsung warranty on entire EU.
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
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Ok so that means if i my phone stop working in the warranty period i have to send it to O2 and they will send it to Samsung without me being able to get in touch with Samsung directly?
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
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SALE OF GOODS ACT UK
The seller is responsible not anyone else . Phone breaks after 36 days it is down to the seller not the manufacturer to repair or replace .
However in practice take your phone to O2 40 days after sale and they will honour the warranty in one of two ways . One send it to their own service centre or more than likely send it to Samsung . But make no mistake at all times the seller is liable not Samsung .The warranty that Samsung offer is over and above the sellers responsibility . Though many will say not our problem after 28 days . But it is 100% their problem .
Thas not to say the best route is not via Samsung .
jje
then im pretty screw if i will have to send it to O2...
No contact Samsung first see what they say probabilities is they will fix it .
All i am saying is that in law the manufacturer is not responsible for warranty . But in most cases take it on direct for the customer .
jje
Seems like it S2 is only available in UK right now or atleast the place i can get it shipped from...will this warranty be valid in north america?
Hey guys, this may be stupid question, although I have searched and can only find references to the fact that this voids the O2 warranty. The phone is not rooted.
I have just used the brilliant instructions on thread
http://forum.xda-developers.com/showthread.php?t=1064894&page=12
to debrand my new Galaxy S2, however it was on O2 and I know it effectively voids the O2 warranty. However does it affect the Samsung Warranty? It is effectively as if I bought a Sim Free phone from Amazon or something so would I be able to use the Samsung warranty? Assuming that I didnt rebrand it back to O2.
Meant to say after I posted last night I connected the phone up to the PC with Kies and it is recognised and offers me a Samsung update. So the instructions work a treat and seem to make it an unbranded Sim Free phone, but I dont know whether Samsung would see it that way if I had to return it for some problem. I assume they would be able to tell that the Firmware/Kernal or whatever had been changed.
Cheers guys - you'll have to bear with me I have read the forum for ages (since my Samsung Omnia 2) but have never posted on any forum!
I would be interested in this topic too. Anybody knows?
This might be one of those things that is affected by, for example, the way EU regulations work.
From what I remember, its something like you have by default the manufacturer's warranty (usually 1 year, sometimes 6 months). But as per EU regulations, electronic devices have 2 years defect warranty, but with the retailer, not the manufacturer.
I could be very wrong.
Back to the point. If what I said is correct, this would mean you still have your Samsung warranty, technically. You would lose the O2 one. But I'm not sure what Samsung's position is regarding firmware flashes from anything other than KIES. They will be able to tell by checking the IMEI that your phone was originally O2 branded, so they'll know you flashed a new firmware.
This is largely irrelevant however, as unless your warranty issue breaks the phone entirely, you just reflash the O2 firmware back then send it to O2 and even if you rooted, a £4 micro-usb jig off ebay (which is a 301k resistor in the right pins) will erase any record of custom flashes
As per the last post keep a copy of original firmware .
Rooting voids warranty by Samsung see letter on Samfirmware .
Debranding retailer is at liberty to decline warranty but that will depend upon who sees the phone and if they are bothered about Samsung stock rom .
Custom rom no warranty full stop .
Stock Samsung rom you should find Samsung honour the warranty .
Plenty have had stock rom and or custom rom fixed but also some have been turned away judged on a vast number og Samsung Galaxy user posts .
jje
I did wonder whether it would be an issue for Samsung as it is their standard firmware. It is said above that they would know from the IMEI which was sent to O2, but I think O2 were issuing debranded phones for the first couple of months, so would that be the only way they could tell? I am not hugely up on this but am wondering if there are any other ways for Samsung to tell as the phone is effectively a debranded SIM Free Galaxy S2 which can be bought from Play or Amazon.
The Samsung warranty according to what I can find on the Samsung website is 24 months for a mobile, although that seems to be limited down to 12 months of a useful warranty. I really ask because I have one for my sister which I now dont want to give her and was going to sell as Debranded Sim Free!?!
O2 issued BRANDED unlocked phones not unbranded .
Samsung are more than likely not going to check phones IMEI relative to original provider as long as you have a receipt for the phone from an authorized Samsung outlet .
jje
So I bought a GS3 in july last year from Dubai (and thought its the best thing happened to me) then moved to Germany to stay permanently, the phone was mostly used for Android app development and had a luxurious treatment and was rarely used for other than that and navigation!
And starting at December random red hues started appearing around the screen, then a couple of weeks later the blue led was blinking so I tried to unlock it but it wouldn't, then I removed the battery, and it never booted again, no single reaction!
The real problem is that Samsung Germany refused to fix the phone saying:
thank you for your request.
According to our terms of warranty only mobile phones distributed within the EU are entitled to free warranty repair in Germany. Therefore please contact the local Samsung support center in Dubai. Thank you for your unterstanding.
If you have any further questions please contact us.
Kind regards,
Viktoria Grün
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What I don't unterstand is that the dealer in Dubai assured it has international warranty. and the whole thing makes no sense since its the same phone and it wasn't my fault, and going all the way to dubai would cost several times what the phone is worth and if I ever buy a new phone it wont be Samsung or android at all!
So I desperately searched the net for a way or hint to fix it, and found some main boards that cost almost or more than half the price with no warranty.
now I went back to use my old S1 which feels like a calculator compared to the S3, and I could cry whenever I see the S3 lying on the desk:crying:
any ideas?
Code:
Model: GT-19300 (16MB)
FCC ID: A2LGTI9300A
SSN: -I93000GSMH
MADE IN VIETNAM
if I ever buy a new phone it wont be Samsung or android at all!
Click to expand...
Click to collapse
What exactly do Samsung and Google have to do with misinformations provided by your seller?
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
Click to expand...
Click to collapse
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
. and the whole thing makes no sense since its the same phone and it wasn't my fault
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Click to collapse
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
Multiple posts say it does not have an International warranty .
What I don't unterstand is that the dealer in Dubai assured it has international warranty.
The dealer is at fault nobody else .
The warranty as said is from the seller not Samsung .
Samsung's warranty is a secondary limited warranty .
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
if I ever buy a new phone it wont be Samsung or android at all!
Pointless posting here just to have a cry about Samsung users are never inclined to help in that situation .
jje
d4fseeker said:
What exactly do Samsung and Google have to do with misinformations provided by your seller?
That's incorrect and a misinformation from your seller. US-customers also cannot have the i9300 fixed locally.
Just because the phone is called "international" does not mean it has international warranty.
Samsung Europe is not Samsung Asia, is not Samsung US, ...
They are different subcompanies of the same mother-company.
By the way; Samsung is not and never was under any obligation to fix your phone. The term warranty is usually used completelty incorrectly by customers.
Warranty is a voluntary offer by the seller or manufacturer to fix or replace a device and can have arbitrary conditions (such as location specific, only so many hours of usage, ...)
Guarantee on the other hand is ONLY provided by the seller (not the manufacturuer!) and it's definition is provided by the law of the country you buy the product in.
E.g. Most EU-countries have 2 years guarantee but you can still have only 1 year of warranty. Confusing...
Most manufacturers DO allow direct bring-in for 2 reasons;
1) customer service quality
2) they would get the device anyway through your seller so it does not make a huge difference
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Click to collapse
Don't get me wrong, I am the biggset fan of Samasung since the S where all my electronics are samsung and I always recommended it to others, which is why I feel betrayed!
I think I'll try lumia 920 for now, nokia phones never failed me ... at least the old ones!
JJEgan said:
Your warranty may well have been void anyway .
REF
phone was mostly used for Android app development .
tried to unlock it but it wouldn't,
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Click to collapse
it was just used to test apps under underdevelopment, the phone was unlocked out of the box.
i wiil think get a galaxy s3 of ebay i live in greece it says THE PHONE WILL NOT HAVE SERVICE IN THE UK. can i use it in greece
nikolas60 said:
i wiil think get a galaxy s3 of ebay i live in greece it says THE PHONE WILL NOT HAVE SERVICE IN THE UK. can i use it in greece
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Click to collapse
Thread moved to proper forum.
answer me plzzzzz
Which model... If it's not the international then no...
Sent from my SAMSUNG-SGH-I747 using xda premium
international it is but is says THE PHONE WILL NOT HAVE SERVICE IN THE UK it will have in greece?
There's a good chance it will work, but nothing is guaranteed if it is network blacklisted in another country.
I had an i9100 that was blacklisted in Spain but worked fine in UK.
Unfortunately you can't tell until you try it!
Sent from my GT-I9300 using xda app-developers app
nikolas60 said:
i wiil think get a galaxy s3 of ebay i live in greece it says THE PHONE WILL NOT HAVE SERVICE IN THE UK. can i use it in greece
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Click to collapse
Who knows no service in UK reads as probably blocked phone that may be stolen .
jje
I'd be betting on the 'stolen in UK' scenario - and it's probably the thief selling it, which is why he knows it will not work there. It's possible it's another victim trying to offload their cost by selling it to another innocent, but I'd bet on the thief being the seller.
Stay away... if it looks too good to be true it probably is. And with the EU being so tightly joined, do you want to risk the cops arriving on your doorstep accusing YOU of stealing the phone? It may seem unlikely just for a phone, but what if it was stolen as part of a larger crime?
Hi,
The phone has been unlocked so you can use it with a Greece SIM card. You shouldn't have any problems, but if you do, I'm happy to refund you the money. that he answer me
nikolas60 said:
Hi,
The phone has been unlocked so you can use it with a Greece SIM card. You shouldn't have any problems, but if you do, I'm happy to refund you the money. that he answer me
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Click to collapse
It's your risk, but if it is blacklisted because it is stolen, how can you trust he will pay you back?
i got lg optimus 4x a store in greece has put an offer on lg optimus 4x and i got that phone thanks for your help
A friend of mine gave me a galaxy S3 from Pakistan. I still have the box with the warranty receipt and purchase date, but on navigating the website I am only directed to UK service centers for the I9300 Galaxy S3. I'm sure they can restore my imei stateside just as well, but whenever I try to register my product on the US site, I can't, it doesn't even give me the option of entering i9300 manually? I live in New York. If you can just direct me to the nearest New York City Samsung Cell phone service center within the 5 boroughs I would be eternally grateful. I live in Queens New York. Searched threads looking to find something similar and couldn't quite nail it. Yes I'm n00b. It happens Can't make phone calls.
Judged by previous posts USA users have sent I9300 to UK for repairs ,
jje
They won't accept it, even for warranty repairs in the US. It's not a US phone. If you need it repaired, you either take it unofficial or post it to Pakistan and have your friend get it repaired there.
If you just want a Samsung repair centre the a USA model forum would be better to ask .
jje