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I have to have my tablet either repaired or replaced. Has anyone does this??
I am trying to find out how long it takes, and was it a new tablet or a refurb?
I haven't actually seen anybody report doing this - most people who had early issues just brought their tablets back to the retailer. Now that we're past return period for a bunch of us, I guess somebody's going to have to figure out how the process works.
I have a broken G Tab right now (mini-USB port connector fell off the mainboard) so I'd be curious to hear what you learn. I bought another tablet, but if you can get it warranty-repaired that would be a nice option.
Actually they are going to. I got a RMA number a fedex label sent to me VIA
email, and they said once sent to them, it would take 10 to 14 days to send
out a new one. I asked if it would be a new or refurb, he did say new. I just
thought I would post asking if anyone has done this, just to be sure.
Thank you for taking the time to post this. What is broken on yours?
Please let us know how your experience goes. I hope it is quick. 10 days sounds reasonable to me.
GaryHypnosis said:
Thank you for taking the time to post this. What is broken on yours?
Please let us know how your experience goes. I hope it is quick. 10 days sounds reasonable to me.
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Dust under screen. The touch screen seems weird to.
there is also the very shady option of buyin a new gtab, swapping it out with ur broken one and returning that..
So how'd it go? I'm about to send mine in but I'm hesitant because I use it for school.
Just sent mine in. Will post updates so other people learn from my experience.
Nice on the phone, but not helpful in the end. Sent my Gtablet to fix broken glass top, and they ended up sending it back to me without replacing it or fixing it in any way. They said it wasn't covered by the warranty.
Still looking for a way to replace it myself.. Tablet works, just hard to see anything with all the cracks everywhere in the glass.
As much as I love my Gtablet, Viewsonic could learn a thing or two about better warranties. Have had screen issues with my Nexus One and other devices and always had great support and got my stuff fixed.
I got an RMA number. The guy said he'd send in a new one. I told him specifically that I don't want another person's tablet. Either the same one, or brand new.
The problem with mine is that a particular off-white color is not displaying properly, and being substituted by cyan.
... You can imagine what I see when look at the Viewsonic and G-tablet intro screen upon boot up.... All cyan with weird vertical lines encircled with the logos...
Thank goodness I have 2 tablets to work with . The ****ty thing is that I have to drive across the border to ship it. One of the few cons of being a Canadian...
I have been following the Devs on the progress on root and watching the little snippets from HTC that they are working on this. I spoke to Jim Black at HTC a couple of days before HTC announced they would unlock the bootloaders. I want to first applaud Mr. Black for the time he spent discussing this with me. However the more I have thought about my conversation with him and watching all the current activity It has brought me to here. Trying to figure out if I am going to keep my EVO 3d or return it and wait for the Samsung Galaxy SII. I think that in time HTC will unlock the EVO 3D. I believe (right or wrong) that this is going to include a registration process that is going to void the warranty. Most will probably be fine with this scenario but I am wondering about an obvious physical defect and where that line is drawn. I have a feeling it will be an all or nothing deal. I am not O.K. with giving up a warranty on hardware because I chose to run a custom ROM. It may be possible for devs to take the process and create a custom root process that bypasses the need for HTC's registration process. Even if that is the case I do not feel that HTC would be doing the right thing and therefore does not deserve the money I have spent on this phone. All of this is just what I have put together in my head and is based on a conversation about a month ago. There is no way for me to know how this will all end. I am just curious as to what others think if this is indeed the outcome. Mr. Black mentioned the warranty to me several times during my conversation and even mentioned another company was working on a registration process that tracks the released phones. I have no idea who he was talking about with this other company but this is what leads me to believe the way I do. Thoughts anyone?
i wouldnt see anything wrong with a registration process for the unlock, as long as they do it the right way.. currently root voids the manufacturers warranty, so thats not different.. but if they make it so if you flash something that borks your phone beyond repair, they shouldnt be liable for that.. but if it is a physical flaw in the phone that can be proved than they should cover it.. so registration if done correctly i think would be a correct approach to this.. but only time will tell for certain how they approach it.. and everything is only hearsay until they actually come out with something.. i have talked to many HTC employees over the years, and some are ignorant tools and some knew what they were talking about.. i had one tell me that the hero wouldnt get left in the dark on updates after 2.1 and obviously he didnt know what he was talking about.. i am just waiting it out for now.. they will unlock it one way or another, how they do it is still up for debate, and has be debated like crazy on here.. thanks for this though, intelligent thoughts..
If we lose our rooted phone and it is stolen, then are we covered by the $100 sprint warranty. That's what I care about. The hardware thing doesn't mean anything cause if you bring your phone to sprint rooted and ROMed and they notice it, then they wont even touch it (so I was told). Then again you can always return it to stock and they wouldn't know so maybe it would be good that they didn't know.
My belief is like how cars are. If you do an addon to the car it doesn't void your entire warranty. lets so we do a CAI and your alternator dies. Well the CAI in no way affect the alternator and therefor they MUST fix that problem under warranty. BUT, if you blow your engine and you have a CAI then depending on the dealer but they dont have to fix it because your aftermarket could have caused that to happen.
Same way with bikes. I just think bike manufactures have it down to a science because there are very few stock bikes on the road. I do agree that we still have the insurance. I have personally never gone through the manufactures for any type of problem. I do not think it is right though to kill the whole warranty over it and I feel this is what they are going to try to do. Once again just what I got out of my conversation with Mr. Black. I will say Jim Black is not a random rep. Search Jim Black HTC. I was surprised when he called me back and even more surprised that he spent an hour on the phone with me. There is always a good chance I am wrong. Would not be the first time. Just not sure I am willing to stick around to find out. It is less about my needs and more about what is right and wrong.
I sent my tablet in for an RMA for it being bricked with a hard brick. This is a software problem, yet they emailed me the details of the repair and said the motherboard needed to be replaced. I emailed the technician and she said that Asus has not provided them with the tools to make software repairs, and the only fix for software problems currently is replacing the whole board. The price this was said to cost was over $300 compared to the around $60 that a software repair would cost. I think it is ridiculous that Asus can't get it together and provide these service centers with the correct tools to fix problems. You don't get a dent in your car and then buy a whole new car. You just pop out the dent. I guess Asus doesn't understand that kind of logic.
that is a shame. for that much money you might as well buy a new tablet. I would complain to them about that and see if they could lower that price, by alot.
Is this a brick caused by you? or was this something that happened updating prime with one of the OTA Firmwares?
It was caused by me. Unlocked, installed rom and got brick 2. but she said she could give me a 10% discount. So at least she cared! but I had her return it to me and I bought a squaretrade warranty.
If they gave unbrick tools to the service centers, how long do you think it would take for them to leak to XDA?
cashy57 said:
It was caused by me. Unlocked, installed rom and got brick 2. but she said she could give me a 10% discount. So at least she cared! but I had her return it to me and I bought a squaretrade warranty.
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So you are going to commit insurance fraud?
And if you had a FULL unlock you could simply NVFlash it back to full health.
This whole "unlocked" bootloader thing has really pissed me off.
phree1 said:
So you are going to commit insurance fraud?
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+1
Karma
Sent from my Transformer Prime TF201 using Tapatalk 2
Col.Kernel said:
And if you had a FULL unlock you could simply NVFlash it back to full health.
This whole "unlocked" bootloader thing has really pissed me off.
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has really pissed a lot of people off. Wasnt there some group trying to find an unlock before asus gave us their partial unlock? what happened to them?
this is really a shame of asus....
they are ruining the device..
look how small the community is here, only 1 true custom rom!
people are not willing to buy a locked device, left alone if they did buy they are not willing to void warranty on their precious expensive device.......
Sent from my Inspire 4G using XDA
>people are not willing to buy a locked device
Are there any other 2nd-gen Android tablets that can be unlocked?
Would you buy a mediocre unlocked tablet over a good locked tablet?
As long as there is no big revenue from losing warranty, I will not unlock the bootloader. Stock ROM works flawlessly for me. On my phone, on the other hand, I like to play with bleeding edge software.
e.mote said:
>people are not willing to buy a locked device
Are there any other 2nd-gen Android tablets that can be unlocked?
Would you buy a mediocre unlocked tablet over a good locked tablet?
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Initially, I did so. The Prime was out but I elected to purchase a TF101 instead.
And would have held off getting a 2nd gen tablet had my wife not kept tempting me and tell me to buy the Prime (evil woman knew she was getting my TF101 when I did upgrade).
Mustkeg said:
As long as there is no big revenue from losing warranty, I will not unlock the bootloader. Stock ROM works flawlessly for me. On my phone, on the other hand, I like to play with bleeding edge software.
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+1 to that, i totally feel the same
Hawke84 said:
+1 to that, i totally feel the same
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Jep. I'm totally fine as long as i have root. Ads are what makes Android laggy sometimes.
But it would be nice to have a recovery tool for software issues. You never know what happens^^ You want to reset batterystats.bin and accidentally delete some other file? It would just be nice to know that there is some way to recover from such positions. But i'm sure it will come eventually. Right now this is Asus flagship device. I can imagine that when the infinity tab and t300 get released they may be less "protective" of the Prime And NVflash is up to nvidia i think? Lets hear what they discussed in the meeting this week...
Hey guys
I got this phone in August last year. I have bad luck with phones so I want to repair this one instead of getting new one. In the last 2.5 years, this is my 4th phone and I don't like upgrading phone all the time.
Earlier in January, I dropped my phone. Screen worked fine and everything but had a crack. I send for repair. The guy gives it to someone else without my permission to repair it. They repair it and since day 1 the top of screen is unresponsive. I turn screen off and on and then it works. The repair guy won't speak to me any more.
Now it has become permanent. It doesn't bother me as much but I hate it when random keys are being pressed. I think it's because of the pressure built on top?
I then again broke the screen accidently. So now I want to do it myself then get a defective screen and lose more money.
This is my first time changing the screen. To change the screen, do I follow same tutorial as outlined in the the sticky or is there something else? Also I'm confused as to what needs to changed. I don't know if they took something out of my phone and replaced it with something cheap. So do I simply replace the top layer of screen or the LCD? If the LCD, how would 3D work?
Also eBay is filled with screen replacement. If someone can give a link to a cheap deal that will fix my phone, it'd be great! Also the repair guy wrecked the housing of my phone. Is it replaceable?
Last but not least, should I sell the phone once fixed or I can continue to enjoy it? As in, will it break down again later down the road?
Go on amazon.com and buy a digitizer and follow the instructions guide to replace it. I'm not sure if you can buy a new housing or not. Replacing the digitizer should fix your issue. Also, be very careful that you do not tear any ribbons when replacing the digitizer. If you tear one, your phone will be no good.
Also, you could always just warranty it a sprint store. 9 out of 10 times they don't look for the sticker that tells if the phone has been opened or not.
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
Time to wreck him. Hope you get it fixed man
Sent from my PG86100 using XDA App
I think he is in Canada if you look at his other posts so bb wouldn't help lol unless they have bb over there? Idk
Sent from my EVO 3D S using xda premium
If you can't help the OP then don't post, simple as that.
If you're in canada, look on your local Kijiji site. I've fixed HUNDREDS of iPhone and Android devices simply by advertising on Kijiji.
Look there, find someone who does iPhones and email him. He'll have the tools and expertise to properly repair your phone.
There is a screen replacement guide stickied in this very forum.
LINK
Small claims should do it.
Sent From My HTC Evo 3D, On The Now Network From Sprint!
Sorry didn't tell about the phone.
It's from Rogers.
There is a sticker over the screw and when the tool is inserted, it voids it (the sticker goes in).
The guy won't reply to email and I really don't want to deal with another tech. So many just take any mobile when they have no clue and look up google to fix it! They won't even spend enough time to ensure it's ok because they have others to fix. I don't want to explain what happened between me and the tech guy as someone will post another "cool story bro" pic. Wasn't expecting that on this forums...
Anyway I doubt I can order from Amazon and having wasted so much money, I'd really appreciate if someone can link me to eBay for screen and digitizer (assuming it fixes the top of unresponsive screen)
So where did you sent it off for repair in the first place? IMO, you paid for a service, and if that service wasn't completed correctly, you send it back and they do whatever they have to do to make it right.
Don't you have insurance? I'm confused right now.
If you can't help the OP then don't post, simple as that.
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Practice what you preach much?
S3nt from my 3D wond3rland
gilbydakid said:
Practice what you preach much?
S3nt from my 3D wond3rland
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lmao you know he's a mod right?
knowledge561 said:
lmao you know he's a mod right?
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*shrug*
S3nt from my 3D wond3rland
I found someone on craigslist who said they will do it
They said it'd be done tomorrow. Takes them 1 week for parts to arrive.
Parts arrive, they go under renovation
2 weeks after, they open it up and say they don't have tools to finish it
1 week later I get it and it's repaired by someone else
Tell them problem, they say ask them since they repaired
The third party says its firmware problem and can't speak English well and ignore me
Few weeks forward
Take iPhone for jailbreak
Pick it up, it doesn't work properly
Bring it back, they refund exact same money on spot
They say it was already a problem and they didn't do anything wrong and can put old firmware back again
They say take it to Apple, they know more
Apple says the phone is finished
I DONT want to spend countless hours going back and forth. I just want to do things my way. The amount of time spent, if I just went to work instead, I'd have gotten a new phone instead.
gilbydakid said:
Practice what you preach much?
S3nt from my 3D wond3rland
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That was a warning after deleting 5 unnecessary posts.
if i root my phone, the screen issue isn't permanent, is it?
And this is the second time i root, after having permanent screen issue with HTC hero. So I'm a little worried. If it's safe to root without damaging screen, which root would be best? I just want to get rid of some Rogers programs as they're causing my battery drainage very fast. It's like 2% a minute! Also will a reset fix battery issues?
I am going to underclock my CPU to make battery life long.
Took Evo 4G in for repair a while back, the USB port wasn't charging right, but it would if you propped it up the right way. Anyhow sprint gives it back, won't charge at all, then they tell me I cracked the motherboard and I'll have to pay. My word against theirs, I ended up having to shell out 50.
Sent from my SAMSUNG-SGH-I717 using XDA
bump
Why are you bumping? There really isn't much you can do, you should have sought a reputable repair shop, not just some guy on craigslist. If the guy isn't going to honor his work, you are pretty much out of luck.
So my tablet was cursed with the flicker issue from day one and turned permanent a couple weeks ago. Sent it to Asus for RMA hoping they would understand that hardware is not related to an unlocked bootloader, but they didn't and I'm now stuck with a $300 repair bill despite hours of fighting and complaining.
Do I:
1) Pay the bill, keep the tablet?
2) Pay the bill, try to sell the tablet/dock and look to the nexus 7 or something else?
3) Decline the repair, cut my losses and attempt to sell the dock separately then buy something else?
4) Other...?
Keep in mind I also own the dock so I have a bit of an investment.
Thoughts?
Btw the reason I'm nervous about repairing and keeping it is because of the plethora of other issues I keep reading about. I don't want this thing to turn into a money pit...
that unlock bootloader is a *****, even if it didn't cause the issue. Unlocking your tablet was their sweetner so they wouldn't be obligated to fix your already flawed tablet for free.
Asus customer service is just some of the worst I've ever seen.
Moral of the story
Don't unlock your device until the warrenty runs out.
Simple really.
---------- Post added at 11:04 PM ---------- Previous post was at 11:02 PM ----------
wifesabitch said:
Asus customer service is just some of the worst I've ever seen.
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Why do you say that?
He know what he was getting into when he decided to unlock his Prime.
If he had not unlocked it Asus wouldn't have charged him a dime to fix his hardware issue.
It's possible but unlikely that I would still be using the prime as my daily driver after a full year... Yes, I accepted the warning when I unlocked it, but no I didn't actually expect Asus to follow through with such a ridiculous policy. HTC had the same policy and had no problem sending me a brand new phone when the power button broke on my old unlocked Nexus One.
I obviously expected too much from their customer service.
How can anyone justify a company voiding a customer's entire warranty (including hardware) for an unlocked bootloader? Have you ever installed a new OS on your computer at home? How would you feel if you could no longer get any support for any of the parts on your computer afterwards? It's bonkers.
Hell it wouldn't even be so bad if they even budged a bit on the cost, or offered free return shipping (since I can get it back free if I decline the repairs anyway) but they're being super dinks about it.
theandies said:
Moral of the story
Don't unlock your device until the warrenty runs out.
Simple really.
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Or purchase an extended warranty for it via Squaretrade when you buy it... and use them to process the warranty claim for 'damages'. (I'm talking REAL damages like his bad screen, not self induced.. though they cover those too)
Shadowlore said:
Or purchase an extended warranty for it via Squaretrade when you buy it... and use them to process the warranty claim for 'damages'. (I'm talking REAL damages like his bad screen, not self induced.. though they cover those too)
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Yeah, I always think about getting those warranties but never actually follow through, I've been pretty lucky with electronics...
Definitely something I'll be looking into the next time I spent $500+ on anything.
Sorry bro. Asus is a complete garbage company. I hate them with a passion.
caseyc said:
So my tablet was cursed with the flicker issue from day one and turned permanent a couple weeks ago. Sent it to Asus for RMA hoping they would understand that hardware is not related to an unlocked bootloader, but they didn't and I'm now stuck with a $300 repair bill despite hours of fighting and complaining.
Do I:
1) Pay the bill, keep the tablet?
2) Pay the bill, try to sell the tablet/dock and look to the nexus 7 or something else?
3) Decline the repair, cut my losses and attempt to sell the dock separately then buy something else?
4) Other...?
Keep in mind I also own the dock so I have a bit of an investment.
Thoughts?
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Ask them on what grounds do they reject your warranty (besides unlocking). Tell them you need proof that the cause of the flicker is indeed caused by unlocking.
leppie said:
Ask them on what grounds do they reject your warranty (besides unlocking). Tell them you need proof that the cause of the flicker is indeed caused by unlocking.
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Tried that, the response I've gotten 3 times in a row:
"Currently there is no warranty on the unit and thus all repairs would be charged for parts and labour."
They don't care how it happened, all they are looking at is a black or white "warranty: yes or no" on a screen. This is the disappointing thing, there's no human touch or understanding at the other end at all.
I've asked at least 5 times today to talk to a supervisor and every time I've been denied outright. I don't even know if that's allowed for them to do, but I mean even if the supervisor just came on the phone and told me the same stuff I don't care. Just give me a damn chance!
what are your local customer protection laws? In the UK, I think their action would be unsupportable in law (the warranty actually provides lesser protection in the UK than statutory protection, I suspect).
nyijedi said:
Sorry bro. Asus is a complete garbage company. I hate them with a passion.
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Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
I would normally say the OP is in the wrong, as he knew Asus' policy. However, Asus really is screwing customers here by not having a decent, working stock firmware available over 7 months after releasing this terribly flawed device. They're almost forcing people to break their warranty if people don't want to be stuck with an ANR'ing, laggy POS. It's not right.
ratman6161 said:
Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
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Companies ask you to agree to all sorts of crazy things, that doesn't mean it's right (or even legal) for them to do so.
BBB and small claims court are probably your best bet. It's a hassle and you might not even get the results you're hoping for, but you might as well inconvenience them for trying to stick to this ridiculous policy. I like Asus as a whole, but their outsourced repair operations are pretty bad.
bedoig said:
Companies ask you to agree to all sorts of crazy things, that doesn't mean it's right (or even legal) for them to do so.
BBB and small claims court are probably your best bet. It's a hassle and you might not even get the results you're hoping for, but you might as well inconvenience them for trying to stick to this ridiculous policy. I like Asus as a whole, but their outsourced repair operations are pretty bad.
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I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
You hit the nail on the head, that's my feeling exactly - just because they enforce it doesn't make it right.
caseyc said:
I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
You hit the nail on the head, that's my feeling exactly - just because they enforce it doesn't make it right.
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I'm no lawyer, but my understanding of consumer protection law in the US is that the burden of proof is on the warrantor if they are trying to invalidate your warranty. It's up to Asus to prove that your actions directly caused the failure in the affected part. Look up info on the Magnuson–Moss Warranty Act.
Small claims filing fees are usually pretty low as well. Not sure that it's worth your time, but it's one possible avenue you could take.
Edit - sorry, just noticed you're from Canada. I have no idea about consumer protection in Canada, but maybe there is an equivalent.
bedoig said:
I'm no lawyer, but my understanding of consumer protection law in the US is that the burden of proof is on the warrantor if they are trying to invalidate your warranty. It's up to Asus to prove that your actions directly caused the failure in the affected part. Look up info on the Magnuson–Moss Warranty Act.
Small claims filing fees are usually pretty low as well. Not sure that it's worth your time, but it's one possible avenue you could take.
Edit - sorry, just noticed you're from Canada. I have no idea about consumer protection in Canada, but maybe there is an equivalent.
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Yeah, I'd like to believe there is some sort of protection act here too but it'd be more of a time investment than I'm willing to make.
The other unfortunate part of all this is that Asus must have a pretty tiny warehouse or a whole lot of repairs on the go because they will only give me 2 business days to decide if I want it fixed before they ship it back un-repaired. Free shipping, mind you... unlike if I were to opt for them to repair it in which I'd be on the hook for $35 in shipping. Because that makes sense.
Blah.
caseyc said:
I don't think I'd have a leg to stand on in small claims or anything, plus it'd cost more to go through that process than to just repair the tablet.
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I presume you are from Edmonton Alberta. I've just spent 5mins on Google to locate your provinces FAIR TRADING ACT and in view of the cost of the item/repair you should at have a go at Asus/the shop using :
(3) It is an unfair practice for a supplier
(a) to enter into a consumer transaction if the supplier knows
or ought to know that the consumer is unable to receive
any reasonable benefit from the goods or services;
(There have been known problems from day 1)
(c) to include in a consumer transaction terms or conditions
that are harsh, oppressive or excessively one-sided;
(This is what Asus are now invoking because you attempted to remedy faults that were known by the vendors. The conditions are harsh...... because they make no distinction between the action of the software and the mechanical integrity of the device and they give no grounds to challenge the warranty e.g "If in the view of Asus the damage is as a result of .........."
Please don't let them get away with it.
ratman6161 said:
Why? Because them mean exactly what they say? The OP is basically saying, to paraphrase "I knew the policy, I saw the warnings, but I did it anyway because....I did not believe they really meant it."
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Bit of a stretch really, but you're mostly right. I had hoped they would be better than that and decide when to enforce it, not blanket every case with the policy.
Better yet, I had banked on the tablet living up to the rest of the electronics I've owned and last longer than 6 months (purchased January 26th) before having a MAJOR defect that's not covered by the manufacturer...
I can live with replacing a $400 tablet after a year or whatever, but 6 months seems a bit short especially since there really haven't been any better tablet releases since.