Will AT&T allow me to exchange my HTC One with 3 dead pixels or would I have to go through HTC? Also could anyone direct me on where to get the stock att rom so I can exchange this device?
Thanks
natestechupdate said:
Will AT&T allow me to exchange my HTC One with 3 dead pixels or would I have to go through HTC? Also could anyone direct me on where to get the stock att rom so I can exchange this device?
Thanks
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yes you have 14 days from when att shipped your phone to get it exchanged. Take it a store nearby to get it changed.
Trollololol said:
yes you have 14 days from when att shipped your phone to get it exchanged. Take it a store nearby to get it changed.
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Okay thanks for the response, I haven't been able to find the stock att rom that the device shipped with. Will they notice or check if the device is rooted?
Related
Hi,
I bought my vibrant in 04/09/2010 from an ebay store without any contract and it was unlcoked.
I would like to get my GPS fixed by either samsung or T-Mobile.
I already emailed the ebay store I bought it from and they said I could send the phone to samsung to get it fixed.
1. Do I have a warranty? Who is responsible for my phone right now? samsung or t-mobile?
2. What is the official rom version right now? KA5? where can I get a complete stock version of this rom, not deodexed, without root, somthing that I can send to the samsung service?
Any help would be much appreciated.
Thank you very much
The T-Mobile Vibrant officially came out on 07/15/10, you got it in April?
coolairG1 said:
The T-Mobile Vibrant officially came out on 07/15/10, you got it in April?
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I'm pretty sure he's using the international date standard: dd/mm/yy, as opposed to the american version: mm/dd/yy.
barya said:
Hi,
I bought my vibrant in 04/09/2010 from an ebay store without any contract and it was unlcoked.
I would like to get my GPS fixed by either samsung or T-Mobile.
I already emailed the ebay store I bought it from and they said I could send the phone to samsung to get it fixed.
1. Do I have a warranty? Who is responsible for my phone right now? samsung or t-mobile?
2. What is the official rom version right now? KA5? where can I get a complete stock version of this rom, not deodexed, without root, somthing that I can send to the samsung service?
Any help would be much appreciated.
Thank you very much
Click to expand...
Click to collapse
AFAIK, neither samsung nor t-mobile actually fixed the GPS issues.
the closest thing we have to a fix is the JI6 firmware update (which managed to help only *some* phones) and the hardware mod that's a sticky on the general forums.
technically, you could go ahead and see if samsung could help you out but your warranty is voided if your phone is used outside of the US (so don't let them know that you have if you're not in the US)
i'm not sure, but i think the official stock rom out there right now is KA7.
if you're looking for a stock rom, check out the android dev section of the vibrant forums.
1. I'm using the international date format because i'm not from USA. The warranty is voided if i'm using the phone not in USA in a GSM network? can you show me on samsung's site where it is written?
In any case I have someone going to the USA in a couple of days so he can drop it at samsung's service and they don't have to know.
2. I saw in one of the forums, that any galaxy s phone (or one of the US variants) made after october had a hardware fix for the GPS, and I even saw people writing that T-Mobile replaced their phone because of the GPS problem. Can someone confirm this?
Thanks again for the help
barya said:
1. I'm using the international date format because i'm not from USA. The warranty is voided if i'm using the phone not in USA in a GSM network? can you show me on samsung's site where it is written?
In any case I have someone going to the USA in a couple of days so he can drop it at samsung's service and they don't have to know.
2. I saw in one of the forums, that any galaxy s phone (or one of the US variants) made after october had a hardware fix for the GPS, and I even saw people writing that T-Mobile replaced their phone because of the GPS problem. Can someone confirm this?
Thanks again for the help
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If you are a T-mobile USA customer (which I am). I called Tmobile. And they are sending me a refurbished SAmsung Vibrant no questions asked because I told them I could not get a GPS lock and that my phone was made in August 2010 (before the Oct 2010 silent fix).
It's weird. Because I originally had a 06/2010 Vibrant and GPS worked flawlessly. Never had any issues. I sold it in December. I repurchased another Vibrant (made in 08/2010) and that Vibrant had major GPS issues.
Either way, Tmobile is sending me another Vibrant. Took a 5 minute phone call. You have to be a Tmobile customer.
Yeah call t-mobile that's what I'm doing couldn't get home in the snow storm because it would lock then throw me somewhere else
Sent from my SGH-T959 using Tapatalk
I'm not a T-Mobile customer, i'm not from USA.
Do you think that T-Mobile will help me anyway?
Can someone confirm that the official rom is KA7 and not KA5 or KA6?
TMobile will not help you. You will have to try Samsung directly. Official ROM is KA6.
barya said:
Hi,
I bought my vibrant in 04/09/2010 from an ebay store without any contract and it was unlcoked.
I would like to get my GPS fixed by either samsung or T-Mobile.
I already emailed the ebay store I bought it from and they said I could send the phone to samsung to get it fixed.
1. Do I have a warranty? Who is responsible for my phone right now? samsung or t-mobile?
2. What is the official rom version right now? KA5? where can I get a complete stock version of this rom, not deodexed, without root, somthing that I can send to the samsung service?
Any help would be much appreciated.
Thank you very much
Click to expand...
Click to collapse
Samsung and T-Mobile never made any hardware changes to the GPS, despite some people on xda falsely claiming that Vibrants produced on/after Nov 2010 have new GPS hardware.
If you wan't to fix your GPS do the following steps.
1) Odin back to JFD
2) Completely wipe your phone. Format and do a factory reset by going to dialer then dial in *2767*3855#. This will format your phone and do a factory reset, so you will lose all data
3) Use kies mini to update to official KA6.
4) Then just for fun do one more format and factory reset by dialing
*2767*3855#
5) Now with your fresh stock phone, try the gps. Download GPS test from market and see how many sats it sees and locks onto. Chances are it will lock onto zero. It is ok, go back to Google Maps and leave it open for like 15 mins. Let the GPS keep searching. Eventually it will see sats and lock on. Go back to GPS test now you should see the GPS locking onto several sats. Your accuracy should be within 17-50ft, which is the best you can get with this piece of sh*t GPS.
6) After doing all the steps above, you can also optionally download "gps restore" from market, and run that while standing outside.
6) DONT MESS AROUND WITH LBS MODE, no matter what people here say.
Hey Guys,
Sorry if this has been asked and answered. I am a tmobile monthly 4g customer and I purchased my phone off ebay from another tmobile customer.
My capacitive lights just stopped working yesterday. I know this is probably a good thing! Nonetheless as we brush up against the very end of the first year the phone has been out, I'm wondering where I would go for repairs, service or an exchange.
I don't imagine I'd have any luck with tmobile, but maybe you all have a differing opinion.
Conversely, should I go directly to HTC with the issue and if so, what does HTC typically do, fix it, exchange it, replace it with an alternate model, or tell me to go pound sand?
Finally, I am presently S-Off. Do I need to S-On before taking it to anybody?
Your help would be appreciated!
Dz
HTC would warranty it in, if it still has a warranty. T-Mobile will NOT warranty it. You have to be S-On on a stock ROM and DO NOT mention that it was ever rooted or anything.
hasoon2000 said:
HTC would warranty it in, if it still has a warranty. T-Mobile will NOT warranty it. You have to be S-On on a stock ROM and DO NOT mention that it was ever rooted or anything.
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Thanks Hassoon! Had a feeling that was the answer!
Have a good day!
DZ
Hi all, I'm new here, so I apologize for any noob mistakes, but I think this question fits this forum.
Basically, my t-mob One was humming along until a couple days ago the SIM wasn't recognized. I popped it out, put it back, nothing. Tried another SIM, just in case, nothing.
So, I'm guessing this is a hardware issue, but with the phone unlocked, and no RUU available for t-mobile yet, I'm wondering if HTC will deny the service claim?
Anyone have any experience with this type of return?
Thanks in advance!
adrahcir said:
Hi all, I'm new here, so I apologize for any noob mistakes, but I think this question fits this forum.
Basically, my t-mob One was humming along until a couple days ago the SIM wasn't recognized. I popped it out, put it back, nothing. Tried another SIM, just in case, nothing.
So, I'm guessing this is a hardware issue, but with the phone unlocked, and no RUU available for t-mobile yet, I'm wondering if HTC will deny the service claim?
Anyone have any experience with this type of return?
Thanks in advance!
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Click to collapse
Well i don't know if this counts but when i bought my htc one on release date it had a problem with the mic lowering the volume by itself, i had unlocked the bootloader and installed several roms to try to fix it myself but nothing worked so i relocked the bootloader and sent it back on the buyers remorse period, i got refunded a few days later !
iamfightaa said:
Well i don't know if this counts but when i bought my htc one on release date it had a problem with the mic lowering the volume by itself, i had unlocked the bootloader and installed several roms to try to fix it myself but nothing worked so i relocked the bootloader and sent it back on the buyers remorse period, i got refunded a few days later !
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Thanks for the reply! Yeah, unfortunately, I'm past the remorse period. HTC thinks it may be the SIM tray, so they've sent one out, just waiting now. Hope that fixes it!
adrahcir said:
Thanks for the reply! Yeah, unfortunately, I'm past the remorse period. HTC thinks it may be the SIM tray, so they've sent one out, just waiting now. Hope that fixes it!
Click to expand...
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Could you provide an update?
Sorry, it's been awhile.
So the new sim-card tray didn't fix the issue, and they asked me to send the phone in, but got a call from the escalation department and they asked me to hold off on sending it in. Apparently they might want to have a different department take a look at it.
So far though, nothing about the unlocked status has come up, except that if it is unlocked, it would be returned in a factory restored state.
Doesn't sound like it'll be an issue, but I'll update once everything is resolved.
alfredob1 said:
Could you provide an update?
Click to expand...
Click to collapse
adrahcir said:
Sorry, it's been awhile.
So the new sim-card tray didn't fix the issue, and they asked me to send the phone in, but got a call from the escalation department and they asked me to hold off on sending it in. Apparently they might want to have a different department take a look at it.
So far though, nothing about the unlocked status has come up, except that if it is unlocked, it would be returned in a factory restored state.
Doesn't sound like it'll be an issue, but I'll update once everything is resolved.
Click to expand...
Click to collapse
Thanks. Been without my One for two or three weeks now.
alfredob1 said:
Thanks. Been without my One for two or three weeks now.
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That sucks man. Sorry to hear. Good luck with it.
Sent from my HTC One using xda premium
I want to buy one on ebay because i saw the price very considerable. However the thing is it said the phone is locked to 2 networks and one of them is O2. I would like to know if the phone can be unlocked or not because if i buy it and cant use with other networks sim then it will be a big problem for me. Thanks if you can help
nguyenss said:
I want to buy one on ebay because i saw the price very considerable. However the thing is it said the phone is locked to 2 networks and one of them is O2. I would like to know if the phone can be unlocked or not because if i buy it and cant use with other networks sim then it will be a big problem for me. Thanks if you can help
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Click to collapse
yes they can be unlocked mine was locked to 02 now its unlocked
strikerdj2011 said:
yes they can be unlocked mine was locked to 02 now its unlocked
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glad to hear that, but which method did you use? or which site did you get the code from and what was the price? Thanks
nguyenss said:
glad to hear that, but which method did you use? or which site did you get the code from and what was the price? Thanks
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Click to collapse
direct from the network was free as i got my edge from them but think they can do it for 15 for you if you are not a customer
strikerdj2011 said:
direct from the network was free as i got my edge from them but think they can do it for 15 for you if you are not a customer
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Click to collapse
I ordered it from ebay and might receive in on the 22nd or 23rd, and i am not a customer so i am looking for another place to have it unlocked. But since you said they can do it for a price as well, can i just go to any local O2 store and ask for it? That would be easier for me instead of doing it on my own.
nguyenss said:
I ordered it from ebay and might receive in on the 22nd or 23rd, and i am not a customer so i am looking for another place to have it unlocked. But since you said they can do it for a price as well, can i just go to any local O2 store and ask for it? That would be easier for me instead of doing it on my own.
Click to expand...
Click to collapse
do it over the phone takes about 24 hours for the code u might be able to do it in store
hi can you help me i bay new s6 edge and i install phone info samsung and the refurbished info show
it looks like firmware has been modified.
warning:your phone does not have csc version.
warning:your phone does not have csc country.
note: the knox warranty void status has been tripped.
device usage counter:
headset connect = 5
charger connect = 8
what does it mean?
is refurbished or not I bought for new
megaal said:
what does it mean?
is refurbished or not I bought for new
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Upload the screenshots.
i can't upload becouse im new member
Uzair40 said:
Upload the screenshots.
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Click to collapse
i uploaded foto on my album profile
http://forum.xda-developers.com/picture.php?albumid=12645&pictureid=50993
Only way to buy "new" phone is from Samsung or major carrier stores, Tmobile, sprint, vz. Anywhere else probably not new.
Pp.
PanchoPlanet said:
Only way to buy "new" phone is from Samsung or major carrier stores, Tmobile, sprint, vz. Anywhere else probably not new.
Pp.
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thanks i changed my phone with new one