Here's the brief version. Got my one x+ about 6wks ago. Yesterday, the screen decided it wasn't liking me and after trying everything and then some, it was honestly fried. You could push the power button, nothing. Toast. No idea why. Went into DSC. Which this is where it gets screwy and I'm wondering if this is what's causing the issue. I got a swap, after a short 90mn wait. I went to sign into my google account OTA, and it wouldn't let me. Had to be wifi. Did it over wifi since it was past closing and I had yet another hour drive home. As I went to leave, I noticed my data wasn't working, nor was my bluetooth. Ran next to the retail store next door and told the guy what was wrong. He went into my APN settings, and NONE of what you'd nomrally see in the field boxes, wasnt in there, had to do a master reset on a brand new never used phone and that seemed to help.....so I thought.. It's in there now, thanks to this site and the store tech. Anyway, today, 98% of the time, have 4G LTE in my home, it doesn't matter where in my house, it's always covered with 4G... Not today. It's been on EDGE almost all day long, and when I try to go into the settings and such, some of the options I've seen on other posts on here, aren't even in mine. ATT had me do a software update just this evening, and it hasn't switched back to 4G since. I'm currrently running 4.1 and pending where my phone is sitting, (which has NEVER been an issue before) I'll see it quickly switch to 4G, and then back to edge. Never more than 10 seconds. Is there a way to force it back to 4G? I have wifi but omg, it's still so slow! And delays my texts a tad too. SO ANNOYING!
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Just got my replacement TB about a week and a half ago(long story), but all of the sudden after having it work perfectly for several days, I have no 3G/4G signal at all and barely even have 1x connect. Spoke to a "4G expert" at tech support and he had no idea and recommended I do a factory reset. I did...again, and it didn't help. Any ideas here before i make Verizon send me another phone? And before you ask, I'm not rooted, my back cover is securely on, and I've pulled SIM, SD and battery. Thanks.
Sounds like your Sim is dead.
update: I left town and now I have full signal everywhere I go. Called VZW tech support and they say there aren't any known issues in the area but when I get back to call them and they can run some test or another on my phone to try and figure it out. I guess they've got a tower acting up, but it's weird that I'd be the only one having a problem.
I had the exact same thing happen... 3G/4G gone, then it would come back then gone again. This time for good! Spent 90 minutes in a VZW store with them attempting to troubleshoot it and calling everyone they know.
Bottom line, they are sending me a new Tbolt.
While I was there the manager hinted it is more than likely a sim card, they have been seeing a bunch of TBolt's with similar things. To make the issue worse, this store is actively suggesting to customers NOT TO BUY a thunderbolt due to all the issues.
Well I woke up this morning and had a few texts and I replied well my replies were coming 2 hrs before the original msg was recieved and it showed up before the recieved one. Then it sent me 2 hrs back in Pacific time which I live in Iowa and my phone says im in Seattle. The weather lockscreen, maps, weatherbug widget all say Im in Seattle. Then I did a factory reset it took me to my right location for about a hr then right back to Seattle. So I took it to a local store and they swapped me out for a brand new one. Everything was fine until I downloaded the HTC update and now Im back in Seattle again, time is 2 hrs behind to obviously, and now I cant get the phone icon for the lockscreen its not even in the list. And it was working before I did that update but afterwards nope, and as far as I knew that update was to fix the phone icon problem like the 3rd day it was out. This is my 3rd phone and pretty tired of the problems. I love the phone but with these problems idk. Anybody have any ideas?
Eric1985 said:
Well I woke up this morning and had a few texts and I replied well my replies were coming 2 hrs before the original msg was recieved and it showed up before the recieved one. Then it sent me 2 hrs back in Pacific time which I live in Iowa and my phone says im in Seattle. The weather lockscreen, maps, weatherbug widget all say Im in Seattle. Then I did a factory reset it took me to my right location for about a hr then right back to Seattle. So I took it to a local store and they swapped me out for a brand new one. Everything was fine until I downloaded the HTC update and now Im back in Seattle again, time is 2 hrs behind to obviously, and now I cant get the phone icon for the lockscreen its not even in the list. And it was working before I did that update but afterwards nope, and as far as I knew that update was to fix the phone icon problem like the 3rd day it was out. This is my 3rd phone and pretty tired of the problems. I love the phone but with these problems idk. Anybody have any ideas?
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Update your Profile in Settings > Software Updates > Update Profile > restart
Eric1985 said:
Well I woke up this morning and had a few texts and I replied well my replies were coming 2 hrs before the original msg was recieved and it showed up before the recieved one. Then it sent me 2 hrs back in Pacific time which I live in Iowa and my phone says im in Seattle. The weather lockscreen, maps, weatherbug widget all say Im in Seattle. Then I did a factory reset it took me to my right location for about a hr then right back to Seattle. So I took it to a local store and they swapped me out for a brand new one. Everything was fine until I downloaded the HTC update and now Im back in Seattle again, time is 2 hrs behind to obviously, and now I cant get the phone icon for the lockscreen its not even in the list. And it was working before I did that update but afterwards nope, and as far as I knew that update was to fix the phone icon problem like the 3rd day it was out. This is my 3rd phone and pretty tired of the problems. I love the phone but with these problems idk. Anybody have any ideas?
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Hey man. I understand your frustrations. Sometimes the little quirks and bugs that come during the early life / launch time of a device can be irritating. I wouldn't say that the location problem is actually with the phone, but rather with Sprint's network. I've had that happen on my Evo 4g, my roomate has had it happen on his Shift, and my girl has also had it happen to her Evo. I really don't think it's specific to the phone, hence the reason you had it happen on the previous and current phone. I never took any OTA updates, so never had the phone icon problem. From what I remember reading back when the phone launched, a factory reset was supposed to take care of it.
In the meantime, I would go to menu>settings>date & time, then uncheck 'automatic'. Then manually enter the date, time zone, and set the time. Leave it like that for a day or so, and then set it back to automatic. That's what I've done each time I had the problem in the past, and that always took care of it. I'm not sure what causes it, but it's not phone specific.
I would just stick it out and try your best to deal with the minor things for now. We are very close to getting S-off, at which time the devs of xda can iron out the quirky bugs that HTC left in the stock ROM. Also, HTC is usually pretty good with releasing OTA updates for bug fixes. Once we have full root with recovery, all we'll have to do is wait for a dev to go through the OTA and package it up in a safe to flash zip, and not worry about losing root while staying up to date. Keep your 3d man.
Thanks, ya I did the profile update then restart, when it started back up my weather lockscreen had the right location but weatherbug, maps, were still Seattle. I hit the power button then woke it right back up and the lockscreen says I'm right back in Seattle. Within a min it switched on me. It just seems weird to me my 2nd one I had it for like 3 weeks and no problems till this morning then the brand new replacement does the same thing within 3 hrs. Maybe I will just factory reset again then DON'T install the firmware update
Sent from my PG86100 using XDA App
If I have wireless location on with wifi, my location will almost always be way wrong too. It would be nice if there was a setting that would prevent it from using wifi to determine location. If i'm connected to my home wifi connection and I turn on wireless location, it'll put me in San Diego (1500 miles from where I live), and my time will go back 2 hours. If I turn wifi off, it will put me within a mile or two of where I live.
ydoucare said:
If I have wireless location on with wifi, my location will almost always be way wrong too. It would be nice if there was a setting that would prevent it from using wifi to determine location. If i'm connected to my home wifi connection and I turn on wireless location, it'll put me in San Diego (1500 miles from where I live), and my time will go back 2 hours. If I turn wifi off, it will put me within a mile or two of where I live.
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Ya see its weird I have ALWAYS used wifi at home I never turn it off unless obviously I leave the house then I dont even turn my mobile network on unless I need the net for something. Ive had the Hero, Epic, Evo, Nexus S, Optimus for a few weeks, BB, all just wifi at home its faster and saves battery and have never had this problem until the last 18 hrs and its 2 phones in 1 day
It looks like I am going to be swapping out my one x+
Any one else have these isses?
-GPS jumps around and doesn't lock on at all sometimes. My phone tells me I am in vegas, when I am in los angeles
-Wifi needs to be restarted 1-2 times a day. I am connected to my router, but cannot access the internet
surfer123 said:
It looks like I am going to be swapping out my one x+
Any one else have these isses?
-GPS jumps around and doesn't lock on at all sometimes. My phone tells me I am in vegas, when I am in los angeles
-Wifi needs to be restarted 1-2 times a day. I am connected to my router, but cannot access the internet
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Nah, sounds like you have a lemon. I've been on GPS non-stop since I got here to San Diego, and it works perfectly every time. The wifi is also rock solid in my hotel.
Have you tried a factory reset to see if changes anything?
05GT said:
Nah, sounds like you have a lemon. I've been on GPS non-stop since I got here to San Diego, and it works perfectly every time. The wifi is also rock solid in my hotel.
Have you tried a factory reset to see if changes anything?
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yeah I did a reset.
I did some research and it seems the GPS issue could be related to my router and google thinking the MAC is in a different location. When the phone is off wifi, the GPS seems to work fine.
I am not sure what is up with the wifi though.
I've had mine since Friday with none of those issues..good luck..just take it back and swap it for a new one .
surfer123 said:
It looks like I am going to be swapping out my one x+
Any one else have these isses?
-GPS jumps around and doesn't lock on at all sometimes. My phone tells me I am in vegas, when I am in los angeles
-Wifi needs to be restarted 1-2 times a day. I am connected to my router, but cannot access the internet
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Click to collapse
No issues at all. Been flawless....
I have noticed everything is improved over the One X. Voice quality, speed, etc. I can tell project butter is in play as I have a Galaxy Nexus (gsm) and notice similarities.
Wifi can be a router setting issue. The local thing I did notice with some older HTC devices. Make sure you have all the GPS setting turned on and restart the phone outside. If it keeps doing this I would simply exchange.
Problem here too
My husband and I got two HTC One X+'s last Saturday. - Same problem. With certain location settings, we are sent to Chantilly, VA (to an AT&T store location, I believe). We live 450 miles away in NC.
One scenario: If we uncheck the 3rd Location option in settings (google search..) and keep the first two checked. If we leave the phone sitting for a little while, google maps will come up at our location, then it swings up to Chantilly, VA and stays there for 3-5 seconds, and then swings back down to us in NC.
If we also check the 3rd Location option in settings, it will stay in Virginia.
On Tuesday, I called HTC Support 4 times, trying to figure this out. I've done a factory reset.
Since it looks like it's going to an AT&T center, we've wondered if the phones were sitting there for a while, generating entries in the Google database? Any possibility that the phone also has some sort of internal database?
I'll probably call HTC again tomorrow and I'm at the point where I can have this escalated to a developer. Depending on the answers, I may go to the AT&T store, -- have them open another phone (if they have some in stock) and see how Maps behaves out of the box.
vickilh2 said:
My husband and I got two HTC One X+'s last Saturday. - Same problem. With certain location settings, we are sent to Chantilly, VA (to an AT&T store location, I believe). We live 450 miles away in NC.
One scenario: If we uncheck the 3rd Location option in settings (google search..) and keep the first two checked. If we leave the phone sitting for a little while, google maps will come up at our location, then it swings up to Chantilly, VA and stays there for 3-5 seconds, and then swings back down to us in NC.
If we also check the 3rd Location option in settings, it will stay in Virginia.
On Tuesday, I called HTC Support 4 times, trying to figure this out. I've done a factory reset.
Since it looks like it's going to an AT&T center, we've wondered if the phones were sitting there for a while, generating entries in the Google database? Any possibility that the phone also has some sort of internal database?
I'll probably call HTC again tomorrow and I'm at the point where I can have this escalated to a developer. Depending on the answers, I may go to the AT&T store, -- have them open another phone (if they have some in stock) and see how Maps behaves out of the box.
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UPDATE: We made a trip yesterday, 1.5 hours away. The GPS and cell location services worked fine! It was not until we got within range of our cell phone tower, just up the street from us, or within range of our wireless, that the phone thought it was back in Chantilly, VA. Turning GPS on fixed this.
I don't think there's anything wrong with our router or cell tower -- my old Galaxy phone has no trouble at all with location. Ditto for my Nexus 7 tablet.
We've left GPS on, and it's looking like the phone is slowly learning that our router and cell phone tower are not located at the AT&T store in Chantilly. It definitely looks like traveling around with the phone helped to give it more info about where we are.
It seems like maybe the original image put on the phone inadvertently had location info? Or there's some sort of internal database with location info that doesn't get wiped when you do a factory reset? HTC is going to be running into some problems with this -- I can't believe that we have the only phones with this problem to overcome.
Does anyone know more about how location services are handled?
vickilh2 said:
UPDATE: We made a trip yesterday, 1.5 hours away. The GPS and cell location services worked fine! It was not until we got within range of our cell phone tower, just up the street from us, or within range of our wireless, that the phone thought it was back in Chantilly, VA. Turning GPS on fixed this.
I don't think there's anything wrong with our router or cell tower -- my old Galaxy phone has no trouble at all with location. Ditto for my Nexus 7 tablet.
We've left GPS on, and it's looking like the phone is slowly learning that our router and cell phone tower are not located at the AT&T store in Chantilly. It definitely looks like traveling around with the phone helped to give it more info about where we are.
It seems like maybe the original image put on the phone inadvertently had location info? Or there's some sort of internal database with location info that doesn't get wiped when you do a factory reset? HTC is going to be running into some problems with this -- I can't believe that we have the only phones with this problem to overcome.
Does anyone know more about how location services are handled?
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Click to collapse
Location is once again stuck in VA. Spoke to HTC earlier today, terrible support person, trying again.
Called HTC support again last night. The person said that this was a known issue and a fix will be getting sent out at some point. - Though there is a possibility that she was just trying to get rid of me. Whatever I asked, she just said yes.
I'd love to hear from other folks who feel that the HOX+ is working flawlessly for them. No problems at all? Thanks!
vickilh2 said:
Called HTC support again last night. The person said that this was a known issue and a fix will be getting sent out at some point. - Though there is a possibility that she was just trying to get rid of me. Whatever I asked, she just said yes.
I'd love to hear from other folks who feel that the HOX+ is working flawlessly for them. No problems at all? Thanks!
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Whenever I am on LTE, the GPS works flawlessly. I determined I only have problems on wifi networks.
most android GPS has some dependencies on the interwebs. Time to acquire fix depends quite a bit on having the right time (meaning NTP). So if you just walked into a starbucks and picked up wifi but havent completed negotiating yet, GPS may be making an NTP query that will stall. That sort of thing. There are quite a few silly little situations that can make for long fix times.
For what it's worth, the HOX+ has pretty fantastic GPS on the whole. I threw on GPS for giggles, and got a fix in 4 seconds as measured by the app ("GPS Status on the market has a "time to fix" option). Initial error was 10m and quickly went down to 5m or so. I'm on the bottom story of a 2 story house with an attic, and not near a window. Compared to my old HTC Inspire (American Desire HD), it's fairly insane. This is through 100 year old wood and nails with zero line of sight to the sky, and a neighbor living above me. So if your GPS is skipping around in standard car/travel GPS situations, there may be another issue.
So over the last 4 days I have been having random reboots. at least once a day, sometimes 2 or more.
I've tried over and over to reproduce them but I can not trigger it.
Like just now, I have been using the phone off and on while at the office. Just checked email a couple times nothing major. Phone is just sitting on my desk next to me not plugged in, I had not done anything with it for over 10 min and I see a flicker out of the corner of my eye, look over and there is the At&t boot animation. (at least this phone reboots fast - inspire took forever)
It happened at home too when just sitting there not being used, jut being charged.
Anyone else have anything similar?
Im using stock rom, Rooted and unlocked, and I removed most of the at&t bloat. thats is, no custom rom or anything like that.. Yet...
If you haven't done anything to your phone, I'd say you have a defective device.
Might want to look into exchanging it.
What exactly have you removed?
I have been having the same issue. I've had the phone for about a month now and early on it would reboot once or twice a week. Lately, it's increased to one or twice a day. I'm rooted, but still locked bootloader. I haven't removed any apps, but a few are disabled or frozen. It's probably not related, but I notice that apps are updated when the phone boots back up.
Sent from my LG-E970 using xda app-developers app
I have removed the following using Tibu.
AT&T address book
AT&T code scanner
AT&T family map
AT&T hot spots
AT&T locker
AT&T messages
AT&T navigator
AT&T ready2go
AT&T smart wi-fi
City ID
Facebook
Live tv
Yp mobile
My Wifi acts up sometimes too, saying and showing im connected but cant surf or get emails. I keep data off, sometimes turning data on and back off usually kicks it into shape. But it did reboot once while I was turning wifi off and back on.
I've only had it since the 29th... I got it at Costco so I have 90 days to swap if it is something I can't figure out.
Is anyone else experiencing hang ups when using mobile data? Every so often (multiple times throughout the day) data stops coming in and I see the upload arrow on the LTE but no apps or data respond until I flip on airplane mode and back off. It's been happening every day for over a week and factory reset didn't help.
Happened to me a few times but not super frequent. It was random and I figured it was verizon data service and not the phone. I didn't see any downtime for vzw online though so I dunno. There's a security update and maybe that'll fix the bug if it is one as well.
I've noticed this as well.
I mostly get it when I launch the Google Search/Assistant app. I can verify it immediately because it's not listening for my voice input. Another way to tell is that the newsfeed that Google usually loads doesn't appear, nor does it attempt to auto complete any searches I perform. I haven't had to cycle my Data or WiFi on/off to get it to work, I usually just kill the app from the Recents screen and relaunch it, whereupon it launches and performs normally.
I have noticed the same thing when it comes to my google feed/google app.
Just happened again and it's pretty annoying. Can't figure what's causing it. I noticed Pandora wouldn't play and then tried to open my Google feed and nothing. Tried YouTube and a few other apps and still nothing. Did a reboot and all is good. Will try and toggle data off and on next time
Still happening. Randomly when browsing things won't load and I'll notice the LTE upload arrow and nothing works until I toggle airplane mode. Starting to get on my nerves.
Good to know it wasn't just me.
I'm all the way in Korea so I can tell you if can't be the network provider at fault here. Also the immediate recovery after toggling airplane mode and back also points to this problem being a device issue.
This is quite irritating...
Quick update: after a factory reset the phone still hangs randomly on 4G up data until toggled off.
Hopefully the last update. Switched sim cards and it seemed to solve the issue. Been running 4G data instead of WiFi for the past two days without hiccups. May have been an issue when switching the card from my 6P.
I had random glitches with the data too. I noticed it has pretty weak RF performance compared to Moto Z and S7 Edge on verizon. I haven't tested S8 yet (waiting for unlocked)
Phone tricked me. Issues persist after new sim card. Now comes the battle of refurbished phones.
FWIW, I can't see any difference in RF performance good or bad vs my old HTC One M8. In good spots, service is still good. And in bad spots, it's still bad.
Well, service is great when it works. I assumed it was network prioritization but it happens even on a New billing cycle.
I replaced the sim card, reset the phone, used safe mode, and just got all brand new G6 in the mail. Same issue and Verizon doesnt know why. At this point it has to be a network issue.
As an interesting side note, I used my 6P all day with no issues this past weekend
06stang said:
Well, service is great when it works. I assumed it was network prioritization but it happens even on a New billing cycle.
I replaced the sim card, reset the phone, used safe mode, and just got all brand new G6 in the mail. Same issue and Verizon doesnt know why. At this point it has to be a network issue.
As an interesting side note, I used my 6P all day with no issues this past weekend
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I've had a similar issue recently, a few times. Sometimes the phone will say no network connection in certain apps, other times it just does not work, LTE arrows blinking, but no data, apps do not respond. However, it would not work after toggling airplane mode, so I rebooted. Oddly, when this happened, my wife opened the same app on her G6, and it worked (we were not on wifi). Not sure if it's a network issue, or not. I'm gonna try a factory reset and see if that corrects this. I've had the device for 10 days, has happened 3 times.
I had a similar issue 2 days ago; no Verizon internet when trying to use my Chamberlain garage door opener app. I got it to work again when switching networks from Global to LTE/CDMA and back to Global. After that I rebooted the phone, got off wifi to make sure Verizon data works. Haven't had a problem since.
Another update but I'm sure no one cares any more. Used my 6P all last week with no issues. Back on my G6 today and data freezing throughout the day. Verizon doesn't believe me and no one knows what to do. I'm SOL and this G6 is to blame.
My girlfriend and I have both bought 2 brand g6s. Within 30days of owning, all of the issue that have been presented on here have happened and continue to happen even after joining a different verizon network plan. We have not figured out a fix and these are BRAND NEW. Not refurbished phones