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On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
kkinder said:
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
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Click to collapse
Agreed. I've had plenty of problems with Verizon in the past. I went through 6 (yes 6) Eris' before finally telling Verizon enough was enough. They wanted to put me into a refurbished Incredible and I told them exactly where they could put it. I literally had to tell them that either they replace my phone with a brand spanking new one out of the box or that I was going to another carrier with the other 4 members on my family share plan. Needless to say, they acquiesced to my request.
*If I have helped you, please don't forget to hit the 'thanks' button!*
Sent from my Inc
kkinder said:
On another thread, I was discussing my HTC Flyer's chipped screen. To my surprise, they not only covered the screen under warranty (after confirming the screen was easily damaged with the pen), they also overnighted everything via Fedex. When I called in, there was no wait on the line and someone called back to make confirm everything was OK. So shout out to HTC -- that is frigging phenomenal support.
This stands in stark contrast to the relatively lousy support most carriers will give you. Screwed up contracts, slow replacements, and when they do cover your phone under warranty, the stick you with a refurb.
I wish I could just buy unlocked phones directly from HTC, so I could get their out-of-this-world support!
Click to expand...
Click to collapse
Keep in mind even if you buy your device through a carrier, as long as it carries the HTC name on it, HTC still supports it. For example, a week after I got my HTC Evo (purchased at Radio Shack), it fell out of my lap rather gently (a couple feet, not with any extra velocity). The LCD was damaged. Sprint would not take it back because I didn't buy it at the Sprint store and Radio Shack would take it back, but they had no replacements to exchange and didn't know when they'd get them (and at the time were calling people of waiting lists for new activations; no way I was going to get a callback for a replacement device from them). I called HTC and explained that the screen broke from a very simple drop, mailed it into their service center, and they replaced the screen, no big deal at all. Since then, I've had way worse drops (and I don't use a case), and the (replacement) screen is still pristine.
I also called them for Evo View help, and they definitely tried to help to the best of their ability for the 1xRTT problem.
mrrricky said:
Keep in mind even if you buy your device through a carrier, as long as it carries the HTC name on it, HTC still supports it. For example, a week after I got my HTC Evo (purchased at Radio Shack), it fell out of my lap rather gently (a couple feet, not with any extra velocity). The LCD was damaged. Sprint would not take it back because I didn't buy it at the Sprint store and Radio Shack would take it back, but they had no replacements to exchange and didn't know when they'd get them (and at the time were calling people of waiting lists for new activations; no way I was going to get a callback for a replacement device from them). I called HTC and explained that the screen broke from a very simple drop, mailed it into their service center, and they replaced the screen, no big deal at all. Since then, I've had way worse drops (and I don't use a case), and the (replacement) screen is still pristine.
I also called them for Evo View help, and they definitely tried to help to the best of their ability for the 1xRTT problem.
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That's good to know. Thanks.
So since yesterday I spotted an little dust part under mine HTC Evo 3D.
http://img526.imageshack.us/img526/4341/dsc05407c.jpg
And today I went to the store where I bought it. MediaMarkt Herzogenrath in Germany.
After a long discussion about giving me a new one they said no, they don't do that, so it needed go for warranty and I got get an borrow phone, but it was just one to call with.
So after they where taking it in for warranty I decided to wait with as it can take 2 to 3 weeks till I got it back. In fact there is almost nothing wrong with this HTC Evo 3D, only if its nice weather like today then outside I can see this dust part clearly under the display and that annoys me.
So I did two things after I came back from MediaMarkt Herzogenrath Germany, the first thing I did is put it for sale and if I sell it decide later if I would get an new Evo 3D or wait for HTC One X.
But just now I also contacted HTC and tell about the problem I have. As I think it really unacceptable for me, the phone is just two weeks old and I suddenly spot one dust under the display.
I put it one sale because I feel that is maybe easier then using the warranty.If some people from Germany could explain about mine rights in the MediaMarkt that would be cool to, as I just apply the Europe rights and that means they have to send it for warranty and give me 2 years warranty what they do.
Also its s-offed, should I lock the bootloader if it would go for warranty. I could live with it, but its still annoying on the moment, I don't see it inside and past two weeks it wasnt sunny like yesterday and today so if it already was there then maybe that is reason I not saw it, but could also come there later.
Guess what I already found an buyer. I think I can better keep the money and buy an newer HTC, as the HTC One serie will be released soon.
I have an Evo 3D that I was given for Christmas last year (Sprint $50 deal), and it's been a great phone. My first 3D had an overheating problem, and I took it into the store, at which they told me I had to wait for them to ship in a new one since they don't keep them on hand... So after a week of having a half-working phone, I got the new one. The capacitive buttons were inconsistently lit, but that was no big deal to me, and the phone's been pretty good to me for the past 8 months or so...
Anyway, recently my screen has gotten a p-spot (a dot that appears lighter than the rest, especially on white) on the screen, and when tilted to the top or bottom, there are wavy lines on the LCD (again, best shows up on white). I would like to get a new one or maybe an upgrade. I'm still under warranty, and my father purchased insurance on the phone. I only have certain concerns because the charging port on my father's phone broke and he had to get it replaced. Again, none of the local sprint stores in my area (Dallas) have 3VO's in stock (I'm guessing that means both new and refurb from what I've read), and told him they would only either give him an Evo 4g (NOT LTE) or an SII 4g touch, and he STILL had to pay the deductible... Needless to say, he went with the SII.
I don't really want the SII, because that would basically be just giving up the 3D feature for a slightly larger screen, a lower resolution, 1080p recording vs 3D 720p, and a crappier OS (I'm mixed on HTC Sense, but I HATE Touchwiz UI), not worth it in my book (although an LTE or an SIII would, obviously)...
Maybe I should just go through HTC directly..? I wouldn't mind having the ~$300 charged to my CC to be reimbursed while I wait for it to ship if it meant getting an Evo 4g LTE (I've done that with my inspire 4g before).
What's my best plan of attack on this, or should I just give up hope and accept that I will get an SII
TL;DR: I have a 3VO with a minor manufacturing defect. My phone is under warranty and insured. My dad's 3VO broke, he went through insurance and got an SIIE4GT. To me that's a downgrade, do not want. I want a 4g LTE (or SIII, but that's a dream). How should I approach this? Sprint, or HTC, or what?
Try and see if they give you another 3d. It's hit or miss. From what I've read, I doubt they'll give you an upgrade. But you could ask.
Posted with Tapatalk 2
Assuming the 3d you got replaced was a refurb. If that's the case, those only come with 90 day warranties.
So your only options are to pay the deductible and get a replacement through Asurion, or to ask sprint for an early upgrade and pay for a new phone.
sitlet said:
Assuming the 3d you got replaced was a refurb. If that's the case, those only come with 90 day warranties.
So your only options are to pay the deductible and get a replacement through Asurion, or to ask sprint for an early upgrade and pay for a new phone.
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I think it was new because I got it from sprint directly and they said it was new since I reported it within the first week... The phone had all the screen film, was unscratched and everything and the box was even sealed with the sticker...
2Rs2Ns said:
I think it was new because I got it from sprint directly and they said it was new since I reported it within the first week... The phone had all the screen film, was unscratched and everything and the box was even sealed with the sticker...
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Click to collapse
In that case, the phone would carry the full 1 year warranty from the purchase date of the original, meaning you are still in warranty. Dead spots on the screen are hardware failures, so as long as the phone has no physical or water damage, any sprint corporate store should order you a refurb 3vo.
Hi All.
Never cracked a screen before so this is a bit embarrassing. Thankfully it's not bad, only a slight crack in the black bezel area in 2 places, but if I run my finger over it you can feel it. My concern is that it may be weakened now to the point if it suffers a drop/fall it will crack all the way.
Does anyone have experience with AT&T insurance? This is my first phone in the US and I know that the deductible is $199. The thought crossed my mind that at some point AT&T will discontinue the HOX+.
BTW, I have a bad knee and tripped on some carpet stairs while my phone was in my pocket, with a case on, so I'm surprised it even cracked in the first place.
callsignapollo
Well sir you have two options...
1. file with the insurance and get either a new or refurb HOX+
2. wait a couple months til they discontinue it then file. and you may get lucky and get a new HTC ONE..
other than that.. not much you can do on the cheap side of things 199 for the insurance, or buy a new screen which might be little cheaper not sure on that either way its deal with the crack or do the above. lol
I have had a few exp with insurance and have no complaints. even refurbs looked new. good luck man..
I cracked mine and went around insurance and sent it in for repair through HTC. It cost 199. You may be able to get it done for less. In my case the screen was damaged so badly it was falling off in little pieces. Insurance doesn't seem to net you much unless you completely destroy the phone.
Sent from my HTC One X+ using xda app-developers app
So in other words, destroy the phone then send it in with a witty excuse.
unfortunately, AT&T will only replace with refurbished or like device even after the device is "Discontinued" waiting wont gain you a HTC One, the only way that would ever happen is if AT&T/HTC completely ran out of handsets. sometimes if the mfg comes out with a new version of the same device (i.e. the focus and the focus II from samsung) you might get the upgraded version, but i wouldnt hold my breath in hopes of getting an HTC One in replacement for your broken X+.
Just an update on this - AT&T doesn't appear to be offering the One X+ anymore on their website. That said, my One X+ is still going strong despite the cracks on the side. Given the cracks didn't manage to stretch over the visible part of the screen - it's hard to justify the $199 so I'll continue to wait.
It's a shame that such a great phone has limited developer support. I saw that the HTC First had the source code released and yet the HOX+ is not shown the same love.
callsignapollo said:
Hi All.
Never cracked a screen before so this is a bit embarrassing. Thankfully it's not bad, only a slight crack in the black bezel area in 2 places, but if I run my finger over it you can feel it. My concern is that it may be weakened now to the point if it suffers a drop/fall it will crack all the way.
callsignapollo
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Click to collapse
I would do a google search, I live near Chicago, so there are plenty of places that will fix it around $100... I know that some Radio Shacks will repair them, and seen a couple Kiosk in the Mall, which offer screen repair.
callsignapollo said:
Just an update on this - AT&T doesn't appear to be offering the One X+ anymore on their website. That said, my One X+ is still going strong despite the cracks on the side. Given the cracks didn't manage to stretch over the visible part of the screen - it's hard to justify the $199 so I'll continue to wait.
It's a shame that such a great phone has limited developer support. I saw that the HTC First had the source code released and yet the HOX+ is not shown the same love.
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Click to collapse
Wow, your right, I don't see the HOX+ on the site. I didn't even notice that till you mentioned it. They even moved the One down to the bottom. It doesn't even show a HOX+ referb, or as they call it, a "certified like new". I wonder if they are done with the HOX+ already? That's crazy. Tease us with a 64MB phone for $200 then pull it. That's OK, I have mine and I love it. And if I move up to the ONE, I'll keep the HOX+.
i upgraded to the htc one.
i really love my evo lte, even as just a stand alone tablet or camera device, backup phone. its in mint condition.
so im wondering, what can i do with it, or should i just go ahead and sell it? if so, at what price?
is anyone else keeping their LTE just for collectors sake?
I plan on getting the One (T-Mo) and I'm thinking of keeping my EVO. T-Mo trade in value was only $41. My daughter has a SGE4T and that was worth $50. I still like the EVO, but sprint's coverage in my area is terrible.
Sent from my EVO using xda premium
I would suggest selling it I've got a couple old phones lying around thinking I would use them for something but in the end don't. For instance I was gonna keep my lg marquee for my car but realized the battery on my htc lasts all day even if i use it iin my car
Asadullah said:
I would suggest selling it I've got a couple old phones lying around thinking I would use them for something but in the end don't. For instance I was gonna keep my lg marquee for my car but realized the battery on my htc lasts all day even if i use it iin my car
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I agree... Sell it. I still have my Evo 3d (mint never been outside my house) and my og evo 4g. Initially they were going to be media devices but they never get used...
Flowed from my Jewel using Tapatalk 2
TorxT3D said:
i upgraded to the htc one.
i really love my evo lte, even as just a stand alone tablet or camera device, backup phone. its in mint condition.
so im wondering, what can i do with it, or should i just go ahead and sell it? if so, at what price?
is anyone else keeping their LTE just for collectors sake?
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Click to collapse
Keep it and use it for something else. I still have 4 (yes 4) original EVO 4g. 3 are going to my kids as media players and one I'm keeping to stream espn3, xfinity, etc to my tv.
You can probably get about 150-200 for it on ebay. I'll be selling mine in the near future.
Sent from my EVO using xda premium
Remember a couple things about ebay which I had to learn the hard way. First is they take 10% off the total cost plus what ever fees they charge to post the ad. Second is they make you verify your account *. Third always go with the paypal verified account**.
You'll probably sell your item if mint with good esn black 150 white 200 or more. But you may get some asshole trying to keep the cost of these up high to bid on your item for 200 dollars but then won't pay you. Happened to me and my girlfriend several times (remember it doesn't require a bank account to bid).
* When I sold one of my evo 4g ltes in a bid it got to 225 in a couple days this was when they were going for 250 minimum. Well I' not really checking on it because it's already reached a good selling price. So I go to check it a couple days later and that and another evo I got up there have been frozen. I'm like what the f#ck. I look at my email or inbox (can't remember ) I have a message to call them so I do and it turns out that sometime during the process they stopped it until I called them and entered a code. This was a week after the first evo went up.
** I had a ebay buyer change his address to something different from what was on his paypal account and then changed the ebay address back to the original and said he never received the package. Paypal sided with him. I still owe them 85 dollars.
No sure how well this copy paste is but here is the swappa pricing:
http://swappa.com/search?q=HTC+EVO+4G+LTE+(Sprint) Just to get a benchmark.
I'd say keep it as a backup phone but the value of the LTE is higher than past EVOs, it'd be smarter to sell it while the resale value is high.