TL;DR: Google was reviewing my account and therefore they forced me to verify my account by identifying myself. At first I was still able to sell apps without payout, but now they completely suspended the merchant side of my account. Will my account be resumed once I show them my passport? Did anyone else experience this?
I've read that one person who sent in a scan of his/her passport was still denied. My passport expired so as of now I'm waiting for the renewal.
I've contacted google but you might know that google's support team is crap in many cases.
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Some facts first:
I'm over 18 and use a merchant account to sell apps on google play.
I live in Europe, Sweden and been using a merchant account since around December.
My connected credit card uses the same identity as my google account.
Two days ago I got an email* that told me that I had to verify my account in order to keep getting payouts on my google merchant account.
I was informed in the merchant area that taking orders was still available but no payouts until the account was verified.
This is what it says in the merchant site:
"Account suspended
Your account has been suspended. You may not continue processing orders, making sales, or listing items at this time.[?]"
And I have not received any information other information why my account has been suspended (other than the verification process hasn't been completed).
In the email, there was two links, one of them brought me here:
https://checkout.google.com/support...e=verification_svida&submit=Continue&hl=en_UK
I chose "Unincorporated Businesses (Sole Trader)" and then entered my info. (name, address and phone number)
The very next day I got a reply** from google saying that the information was not enough.
I then sent a photo of my ID-card since they were asking for either my drivers licence or passport.
My passport has expired and I don't have a drivers licence, but I did have a ID-card as mentioned.
So the day after that I got a mail*** saying that they were lacking information once again. My ID card wasn't enough (even though it works across the eu borders), my last resort is to use my passport which I'm waiting for to be renewed. However, I read that people who used their passport but it still didn't work.
Have anyone gotten into this scenario? Really really thankful if you guys could share you experience!
*The full email looked like this: http://pastebin.com/rwRkrSpC
**The second email: http://pastebin.com/JebA2C1u
***Last email: http://pastebin.com/1Gi2Vhsp
samething here
same thing happened. I was fine and being paid out for not verifying myself, then all the sudden I sent documents and my account is suspended. Do you know if you were paid out ? they are supposed to payout on suspended accounts.
6mg said:
same thing happened. I was fine and being paid out for not verifying myself, then all the sudden I sent documents and my account is suspended. Do you know if you were paid out ? they are supposed to payout on suspended accounts.
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They didn't in my case. However, I successfully got my account verfied about a month ago. Further details here: https://productforums.google.com/forum/#!topic/checkout-merchant/JV_vYgFkVhE
ok
QNBT said:
They didn't in my case. However, I successfully got my account verfied about a month ago. Further details here: https://productforums.google.com/forum/#!topic/checkout-merchant/JV_vYgFkVhE
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did u have a remaining balance? did this verification have an effect on a remaining balance? Basically, I have a google merchant account, and developer account was suspended, and the merchant account is suspended also, but I can care less about that. There is still a balance on the account that they owe to me. Yesterday payments were supposed to be issued because the 15th fell on a weekend and I am not seeing a payout posted in my account.
The balance stays intact but there will be no payment until you verify your account, once your account is verified they will send out the money within 3 working days I believe. I got my payment sent yesterday, haven't got it in my hand yet as it takes about 2-3 days to reach my bank account.
na
QNBT said:
The balance stays intact but there will be no payment until you verify your account, once your account is verified they will send out the money within 3 working days I believe. I got my payment sent yesterday, haven't got it in my hand yet as it takes about 2-3 days to reach my bank account.
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That does not make sense. Verification is a different thing/ than payouts. why? Because to get a payout, you don't need to be verified. Don't ask me how I know. But, This has nothing to do with the balance being paid out. I sent them My government id and everything.
6mg said:
That does not make sense. Verification is a different thing/ than payouts. why? Because to get a payout, you don't need to be verified. Don't ask me how I know. But, This has nothing to do with the balance being paid out. I sent them My government id and everything.
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I'm basing this on my personal experience with Google and this was necessary for me to resume my activities on paid apps and payouts.
Related
Like everyone else, I did the Google Wallet signal to get the free $10. Since then, I've flashed ROMs (wiping correctly) a few times.
Now I want to use the $10. I setup my account again and I have no balance, the prepaid card is gone.
Has anyone else had that happen? Does anyone know how to get it back?
They notified all users that starting the 17th if you reset the account you would lose your balance as they are discontinuing prepaid cards
Log in to the Site and you should be able to request a refund
om4 said:
They notified all users that starting the 17th if you reset the account you would lose your balance as they are discontinuing prepaid cards
Log in to the Site and you should be able to request a refund
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I got the same message. Here's the website they link to in the email they sent out a week ago.
http://www.google.com/wallet/prepaid-refund/faq.html
You'll have to wait till October 17th to request a refund, it looks like.
Also, today my Google Wallet app started informing me that my app was outdated and needed to be updated, and wouldn't let me use it (since I'm rooted, and using CM10). It wasn't doing that yesterday. I'm hoping that I won't lose my balance (since I still had the full $10 on there).
Talamor said:
I got the same message. Here's the website they link to in the email they sent out a week ago.
http://www.google.com/wallet/prepaid-refund/faq.html
You'll have to wait till October 17th to request a refund, it looks like.
Also, today my Google Wallet app started informing me that my app was outdated and needed to be updated, and wouldn't let me use it (since I'm rooted, and using CM10). It wasn't doing that yesterday. I'm hoping that I won't lose my balance (since I still had the full $10 on there).
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If u reset google wallet the prepaid card and all money on it will be gone once restarted. Not sure what all they need to do to get wallet working again for cm10.
om4 said:
They notified all users that starting the 17th if you reset the account you would lose your balance as they are discontinuing prepaid cards
Log in to the Site and you should be able to request a refund
Click to expand...
Click to collapse
Right, but I had reset months ago, and setup Google Wallet again about 3 weeks ago. That just took effect today.
In any event, I called the number listed on the FAQ, they said they can issue a refund today if I provide identity verification information (name, address & SSN), or I can wait until October 17 and do it online. I opted to wait.
Firstly I'd just like to state I'm not trying to gain sympathy or anything of the sort, just sharing an experience and to gain feedback on what you would do in my position (I appreciate this post may be long so appreciate the patience).
Just like many of you I sat at home and eagerly awaited the launch, as soon as it happened, I tried a million times, like yourselves to get it into the basket and checkout to no avail. Then with some twist of fate I managed to cart it and inputted my details and sent off the payment. The order went through but then said that my bank had declined the payment. Called the bank, thought it was fraudulent, they cleared it within minutes if not seconds, in the Google wallet transaction screen it said I had 7 days to update otherwise my order would be cancelled so I thought I was safe.
I received 2 emails, instantaneously of one another, one stating "You've made a purchase on Google Play. You will not be charged until your order has been shipped." The other stating "Your purchase from Google Play has been cancelled. Any charges made will be refunded."
I repeat these emails were sent at the EXACT same time. So I called up Google to be on the safe side after updating my card details and this is where it starts to get fuzzy. They stated that the order had been cancelled and there was nothing they could do. I asked to speak to a manager after taking down the persons name (who in fairness was trying to be helpful), so I spoke to his manager "Deon", Deon proceeded to tell me the exact same, that there was nothing they could do other than recommend placing another order for one, even though they had all sold out by this time. Deon told me that he would get back to me after he spoke to his supervisor who wasn't at the office for another 5 hours. I agreed to wait for his email, but I asked for his surname because I have no idea how many Deons there are working there...When I asked he stuttered and repeated my question back to me....I confirmed that I wanted his surname to which he said "Ok sir, one moment" and after a few seconds the line went dead.
When I go on to the google system to find out where my order is, it says
"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of 15-11-2012."
Which just adds further to the frustration and confusion. I spoke to another gentlemen on the phone after spending roughly £8.40 in phone calls to them from my mobile phone, who said he'd escalate this matter further.
I noted that Google are regulated by the Financial Services Authority and whether it would be worth going to the Financial Ombudsman, however I'd have to wait 8 weeks for them to attempt to resolve it before i can do that.
Any feedback would be great, and if you made it this far and read it all I greatly appreciate your time. If you just skipped here, the jist of what I'm saying is, google have screwed me royally, what would you do?
I think you just need to wait for Google to get it together in your case. There has been a lot of confusion with order statuses. I guess you will know for sure when Google gets back to you, or when you receive your tablet.
Thanks for your reply drcujo, it is just weird that others had the same problem and didn't have their orders cancelled.
Well if I recieve a tablet tomorrow I'd be extremely surprised considerin I've not recieved any email stating any tracking information or anything remotely of the sort. I can keep my fingers crossed eh?
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Harfainx said:
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
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Hey Harfainx, I live in the UK and it would cost me a fortune (maybe a nexus 10 worth, ha!) just to call them on that number. I called them and they confirmed it was cancelled. I'm extremely disappointed as I needed this for multiple projects at university and had an oppurtunity to duplicate my order but put my faith in google, last mistake I will be making with them. I would hate to have to give my money to apple, I'm anti apple tbh.
Thanks for your reply though!
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
dtwazere said:
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
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Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Hello Araam,
Thanks for your email.
An attempt to charge your credit/debit card for 398.99 GBP failed on 13 Nov 2012 because the bank that issued your card declined the transaction. To ensure the privacy and security of your personal information, banks do not disclose details of credit card declines to third parties, such as Google Wallet. For more information about why your card was declined, we recommend contacting your card-issuing bank representative.
As a result of the failed charge attempt, your Google Order #(number omitted) was cancelled. It isn't possible to reinstate cancelled orders; however, if you'd still like to purchase the items in your cancelled order, you can visit Google Play and re-order after updating your payment information. Steps to update card details are given at https://support.google.com/wallet/bin/answer.py?hl=en&answer=29072. Note that you must login to your Google Wallet account on a computer using your Google Wallet account login and personal password to edit your card details.
Common tips for troubleshooting payment declines are available at https://support.google.com/wallet/bin/answer.py?hl=en&answer=43068&topic=8954&ctx=topic
If you have any additional questions, please reply to this email and I'll be happy to help.
Thanks,
Stephen
The Google Wallet Team
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Such a disappointment.
Araam Abdal said:
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Such a disappointment.
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What I don't understand is why they cancelled it so quickly. They don't charge your card until it's shipped, I know they must put some kind of a charge on the card but they don't actually take payment until they send it right?
I reckon after the weekend when everyone who managed to get one, they'll have a better idea of how many they have left in stock so you might be able to grab one then. I have no idea if they're going on ebay yet..
The same thing happened to me the first time I tried to order, card was declined, received automated phone call from bank and then I cleared the transaction. I also received the 2 emails about the 7 days and the cancellation at the same time. I checked Google Wallet which said my order was cancelled and that the money would not be debited, so I placed another order as it was still in stock luckily.
I wish I would have re-ordered when it was still in stock. Such a let down, I can't really describe how annoyed I am with Google right now.
Google Play Store Can Be Horrible
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
ComputerGeek said:
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
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Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Harfainx said:
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
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Thanks Harfainx, I've tried to get on to the US website and ship it over to no avail. The kindness you show still gives me hope that I may still see a nexus 10 before the year is out. I was hoping to get the 32GB version but beggers cannot be choosers as the saying goes. I have sent you a PM and your assistance is very much appreciated.
Araam Abdal said:
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
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Personally I think you are blowing this way out of proportion. After reading threads like these I feel sorry for everyone who works at google.
You are saying you are going to refer google to your financial regulator because your bank declined your credit card purchase? You should call your bank, find out why they thought it was fraudulent, and then re-purchase when you can.
You aren't out any money. The problem is with your bank anyway. There isn't anything google can do. If you really have a bone to pick, call your bank and complain. They will probably give you the reason it was declined.
Looks like you are stuck finding it in a store, buying it off google when it comes back in stock, or finding one somewhere else online. If you want one before the end of the year, I would be very very surprised if the N10 stays out of stock for long. When I tried to buy the N7, it was out of stock shortly after release and I managed to order one within a week of release.
You guys need to relax. This that, I'm going to buy an iPad, this that some more. Really? Is this community filled with impatient internet lawyers?
Mine still says pending but there's a thing called patience. If you've placed an order it will come eventually. If you haven't - wait until it's available to purchase again.
No one could have predicted that THIS many people wanted the Nexus 10. Especially given how little advertisement of it there was. If you've paid for your tablet, it'll get to you eventually. Google can't take your money and not deliver a product. So just be patient...it's only been, what, 36 hours since the launch and people are behaving like it's been 2 months since they've ordered this device and they're being given the runaround; which isn't the case.
Good luck everyone.
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Araam Abdal said:
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
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I, like you, also made multiple attempts to purchase the Nexus 10 through Google Play the morning of November 13th. Finally, after multiple attempts from my Razr Max, I picked up with my wifes iphone and was able to have order completed. Five minutes prior to attending a funeral, I get a call from an unfamiliar 800 number which I let go to voicemail. With two minutes left, I listen to voicemail...hear the words--your bank...fraud, and I immediately back out of google voice and call the 800 number back. I get a voice prompt stating possible fraud activiity is suspected on my account and to prove otherwise, I will need to verify the last two purchases, one from google and another made the night before. I confirmed the two purchases, hung up, and raced into the chapel to bid my farewells.
Shortly after the service, I cheched my phone and had received confirmation from google wallert that my order had gone through. I've not checked for shipping and am merely holding out for shipping date of Nov 15th. I waited from Nov 2011 to February 2012 to get my TF201...3-4 days for Nexus 10 is a cakewalk.
Google does debit a small amount from all acc****s upon order. I suspect this was attempted on your account, and for what ever reason, your bank would not allow the charge, thus google cancelled the order entirely. I know it sucks and I wish you could enjoy your new pad this weekend, but it's not googles fault that your bank..or even mine for that matter..has its protective policies in place. Google merely answered the market when it couldn't sell to you. It cancelled your order and gave it to someone else.
You will get your 10 someday soon
Sorry you had trouble but stuff happens at times.
The playstore here still have them and the stores will have them soon too.You will have no problem getting one in a few days from somewhere.I don't think there will be a shortage of these available like the N7 was at launch.With it being much more costly they are not going to fly off shelves like the cheaper tabs.
And all of this is going to happen again when they go on sale again
Not sure where to put this, so I'm putting it here. I attempted to buy G-Watch from in.mobilefun.com (mobilefun.co.uk's india website). A day later they informed me that due to shipping issue they are unable to make the item available in India at all, they have since removed it from their indian website. The money was credited back to me.
HOWEVER, they have since re-debited my account for said money, under the same transaction (reversal of above credit). CAlling up mobilefun's UK phone numbers usually does not connect me to anyone and when it does I get a rather unhelpful set of people telling me they have no idea about the re-debit, the last they see is that my account was credited BACK for the amount.
PLEASE no one buy from this site, they are swearing they didn't take my money, not shipping or having any promise of ever shipping the item to me or this country at large, and have taken my money and refusing to give it. Since Visa's dispute policy is 10-15 days post-purchase I have to basically wait a month before even thinking about getting my money back.
I kinda doubt that mobilefun.co.uk is a fraud. Im not from the UK, but they have a trustworthy rating. Maybe your bank has made a mistake. Have you tried contacting your bank and asking them about it? That's what I would do.
Mobilefun isn't a fraud, but they do tend to have dubious practices concerning stock levels. They will claim an items in stock when its not so that you order with them and they hope you will wait rather than cancel..
Ask your bank about it. They should reclaim the money.
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
They are using your money to buy more stock of items then by the time you fight it they have sold enough to cover it. It's called a float. Terrible practice.
Sent from my LG-F400K using XDA Free mobile app
coolsilver said:
Even though you may see a reversal sometimes they can stay pending for several days. Same with any pre-authorized amount when you first purchased the item. Sometimes these will drop off the account before it is fully posted. I'd call the bank though they should be able to tell if it was a hold or pending debit or credit to your account.
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My bank says it was originally a hold that was reversed as the order was cancelled, but the "reversal was reversed" in essence, mobilefun basically claimed their money back from my bank after reversing it
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
MobileFun India said:
Hi TjPhysicist,
I am from the Mobile Fun Indian customer service team.
If you would kindly let me know your order ID and I will look in to this as a matter of urgency and respond via email.
Can I also ask for any Customer Service Ticket ID's for any queries you have submitted to us, so I can investigate the level of service we have provided you already.
We have indeed removed the LG-G watches from our Indian site as we are unable to sell them currently due to supplier restrictions. We are however working hard to try to rectify this issue and have them listed again as soon as possible.
Yours faithfully,
Mobile Fun India
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Click to collapse
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hi TJPhysicist,
This does sound very strange and my apologies for this. Would it be possible to send over the full details of the individual transactions(including times, dates and auth codes) to [email protected] and I will investigate further with our payment service provider. Like you said it may just be the bank being weird and hopefully it will be cleared up in the next 24hrs.
My apologies again for the inconvenience caused and I assure you that this is the first case of this we have dealt with in the numerous refunds we have ever processed.
TjPhysicist said:
3949286 is the order ID#. I have called many times about this and am assured that you have *not* made any debits further to the credit on your side. The bank says that the second debit and the first are in fact done under ONE single authorisation code (not sure what that means). All in all, my whole experience is soured, It could be the bank being wierd, I don't know, but the result is the same.
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Hey, was this issue resolved or not as i am thinking to buy a 3500 MAH battery from mobilefun, i will place my order on your feedback only
For those who want a nexus but can't afford $500 at once, you can order through huawei U.S.. They accept payment plans and don't charge taxes in certain states. I feel bad that the carriers are not selling the new phones, and that's some individuals only means of obtaining a new phone due to allowing monthly installments. The link is below for those who want to finance a nexus.
www.gethuawei.com/affirm
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The financing options fails everytime I proceed to checkout at Huawei. I've used 2 browsers on my PC and 3 on my phone. Something about local storage error can anyone get it to work?
2swizzle said:
For those who want a nexus but can't afford $500 at once, you can order through huawei U.S.. They accept payment plans and don't charge taxes in certain states. I feel bad that the carriers are not selling the new phones, and that's some individuals only means of obtaining a new phone due to allowing monthly installments. The link is below for those who want to finance a nexus.
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Affirms website must be experiencing issues cause it keeps kicking me back to Huawei's site. IF this works I owe you a beer!!!
---------- Post added at 12:02 PM ---------- Previous post was at 11:33 AM ----------
Thank you for choosing Huawei Device USA Chat Support. A representative will be with you shortly.
info: at 11:57:18
You are now chatting with 'Zachary'
you: at 11:57:45
Hello, I'm trying to order the Nexus 6. Is AFFIRM having issues cause I keep getting an error after I click place order.
Zachary: at 11:57:58
Hello and apologies on the issue.
Zachary: at 11:58:24
Unfortunately, the Affirm option is unavailable for Nexus 6P pre-orders at this time.
you: at 11:58:40
Why is that?
you: at 11:58:51
It gives me the option.
you: at 11:59:14
Do you know when it will be allowed?
Zachary: at 11:59:23
As the Affirm option is available for other products, it still may be showing, though as this is a pre-order the option is unavailable.
you: at 12:00:15
So when will it be available? When the phone is no longer in pre-order status? IF so when will that be?
Zachary: at 12:00:58
We have not heard when this option will be available again. I do apologize for this inconvenience.
you: at 12:01:06
Okay thanks!
Zachary: at 12:01:20
We thank you for your inquiry today and hope your experience with Huawei has been a pleasant one. In an effort to continuously improve our service, please click 'close chat' in the upper right corner and you will be provided a survey to complete.
You can get payment plan with Google if sign up for project Fi. Then, I guess, just don't activate your free Fi SIM..
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The owner of Androidandme confirmed it's a side server issues... He claims to have a contact at huawei and their working on it now. http://www.androidpolice.com/2015/0...-too-heres-why-you-might-want-to-consider-it/
Look in the comments
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same was gettin an error tryin to get to the affirm application, was gonna fill one out under my business and expense it later in the yr =)
damn I was just going to switch to save on tax but shows tax for FL
2swizzle said:
The owner of Androidandme confirmed it's a side server issues... He claims to have a contact at huawei and their working on it now.
Look in the comments
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That's different news than I got that I posted above. If so, I'll try again later. Appreciate it!!
I feel like they'll ship the device quicker than Google too
I did notice they don't have the 128 gig option? odd....
Simer03 said:
I feel like they'll ship the device quicker than Google too
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Google does have overnight options tho, wonder who gets it out the door first tho.
whatsinaname said:
I did notice they don't have the 128 gig option? odd....
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No frost option either.
Edit: Just had a chat with them, looks like the Frost option is Google only for now.
It looks like it is going through now on the Huawei site if you plan to do the monthly payment route w/ Affirm. The caveat though is you pay interest so you pay more in the long run.
The best things about ordering through them is you'll probably get the device earlier and no tax for certain states. I just don't know how their support is if an issue comes up.
I do have mine pre-ordered off Google for the 50$ gift card, but who knows I might cancel it and save me the tax money.
I finally got the affirm option to work but when it kicked me back to the Huawei site I got an error with no confirmation. I did get a text from affirm saying I was charged though. I chatted with Huawei and while I was I got the confirmation email. It doesn't have an estimated ship date and the genius at Huawei told me he couldn't give me one because the release date isn't announced yet...
I tried several times this morning, the Affirm option never even worked, it just gave me an error.
I e-mailed them and got this reply;
Hello,
Thank you for contacting Affirm!
We are currently experiencing a technical issue and have been working with Huawei to resolve this matter. We apologize for the inconvenience, and encourage you to try again at a later time.
If you have any additional questions please contact us at 855-423-3729 or email us at [email protected]
We thank you for your continued patience,
Best Regards
Ramy
UPDATE:
Still not working, I get this error
We were unable to connect to your Capital One account with the information provided. Please check your information and try again.
I entered in my correct username and password. just logged into the real account, and it worked, so not sure why Affirm can't use the same password and username ?
Why would affirm need your capital one info? I put in very basic info and was approved in seconds. No bank account needed
Just did mine again and it went through.
On Huawei's site it shows processing order. I got the 64GB Aluminum.
I tried and go to the point to add my bank account which proceeded to fail will probably just order from Google later or charge the full amount from huawei wanna see which ends up shipping faster
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Had errors yesterday and earlier today but went thru just fine about a hour and a half ago, 64gb Graphite pre ordered and stupidly excited, I plan on paying it off quickly to avoid all that interest, affirm does credit you back if you pay it off early (so you don't bite all the interest)
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Congrats to those who were able to successfully order a phone. I'm happy to deliver some helpful news to the group. Now hit my thanks button my brothers hahaha jk.
Just so you know, I looked into this option and they charge a minimum of 10% interest and go all the way up to 30%, depending on your credit. If you don't mind changing carriers, are not a heavy data user and don't mind waiting a while, go to Project Fi and request an invite. Once you get accepted you'll get a chance to by either Nexus on a 0% interest(they do a credit check) with low monthly payments spread out over 24 months.
Alternatively, you can find a credit card with a year or more 0% interest introductory offer and finance it through that. PayPal credit will also give you 0% interest for 6 months or more.
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I'm trying to get some information from application developers pertaining to a potential breach of security. this year I got into a very bad Trucking accident and almost got killed. Because of covid-19 the workman comp insurance company denied my claim. My attorney and I found out today that they have either hacked into my phone or utilized a trucking application to get my text phone call and Google search history. I also just realized that after I was terminated from the trucking company that I worked for that I forgot to delete their company application from my phone. I'm not certain but I think that application can track your GPS coordinates but I'm not certain about the ability to recover Google search engine history.
Here's what happened and I'll try to make it short. Last week I started searching through Google for a psychologist or psychiatrist to do a psychological evaluation to determine if I have PTSD because of my Trucking accident. I've contacted several psychologist in my surrounding area and inquired about pricing and procedure techniques. I never gave any of my personal information including insurance case numbers or even my first and last name. As of this week the insurance company and the attorneys handling my workman comp case reached out to a psychology office that I've never been to that I possibly called after doing a Google search... And requested from The psychology office medical records. You tell me how strange that is! There's no way in hell they could have known this without snooping on my phone. I never made an appointment and like I said before I never gave them any of my personal information. I still have this app on my phone and I would like to know if there's any kind of way I can find out if they were utilizing this app to gain control of my phone to where they would know who I called and text and my Google search history. Thank you
no help?
Kountz said:
no help?
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As soon as you open in browser a website, you get tracked. In WEB nothing is for free: you pay with your data. As soon as you start using an Android device and register with Google, you get tracked. Android is not free: you pay for it with your data. As soon as you make a call, you get tracked by carrier. As soon as you write an e-mail you get tracked: your mail get read with by mail service. And so on ....
Even when you read this post you get tracked by XDA.
You are the victim. That's life.
How did the insurance company know that I reached out to a psychology office that I never conducted business with? was there an app that I accidentally uploaded on my phone where they secretly sent me a text message? This doesn't make sense the insurance company sent a request for my medical records to a psychology office that all I did was inquire about getting a psychological evaluation for PTSD. I never conducted any business at all with the psychology office. They notify the insurance carrier that I was not a patient. Really think about this, they knew that I Google search for this information. How in the hell is this legal. We're not talking about a law enforcement agency this was a damn insurance company