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I had my Google Wallet set up before and used it to even buy something. After wiping and installing a new rom it seems to be stuck on the "Adding Card..." page when trying to add a google prepaid card. Anyone run into this same problem?
Same here but just rooted on stock. Mine has never finished adding a card since yesterday... Always getting an error.
Sent from my EVO using xda premium
Did you read the disclaimer at the top of the forums it should be Stikied
Sent from my EVO using xda premium
I read it for the last week; finally got the phone yesterday lol. Never opened Wallet before I rooted so there shouldn't have been anything in the app. Looks like I need to ask Google what's going on from what I searched online.
Sent from my EVO using xda premium
Having the same issue too. It seems more of a google wallet connection problem. Yesterday, I couldn't add my citi mastercard nor the google prepaid. It would just hang at "Adding card..." for up to 15 minutes or more. Then late in the night, I was able to add the google prepaid, but still haven't been able to add the citi mastercard. I called citi mastercard and they said they have heard from quite a few that are having the same issue. But didn't know what it was and to wait a few days. I also called google wallet and they don't know either. I think it has to do with a connection issue to google wallet from all the new activations. People are probably pounding google wallet.
I also have added the cards last week, I just had to reset google wallet so I could factory reset.
This issue has nothing to do with the sticky by the way.
Someone, please let me know when this is resolved. I'm having the same issue.
Try late at night. Too many people are hitting the wallet server right now.
Sent via XDA Premium
Finally had a change from Error. It said to call Money Network with thier number. Called and talked to a nice lady who said that there is a known issue with the prepaid cards not connecting properly, esp with our phones. She passed my issue to escalations and I should recieve a call in 24 - 48 hours about it. Seems like they're doing their best to keep things moving and fix the problems.
Sent from my EVO using xda premium
Agree with the suggestion to do it late at night. This was happening to me all day yesterday--I even got the message to call Money Network. I reset my Wallet info, cleared data, and started from scratch about 10pm...not sure what did the trick, but it finally took.
I was finally able to add the card, but now it says it can't contact the bank to get my balance. I'll try later tonight.
Now it says prepaid unavailable and my phone is totally stock non rooted. Won't do anything google wallet
Sent from my EVO using Tapatalk 2
Mine took 3 tries and the last one was several hours before it was successful.
Sent from my EVO using Tapatalk 2
I had the same problem, the card finally got added around 2AM.
Going through the same thing as we speak.. I'm both happy and troubled seeing this thread. I'll just be patient and hopefully it will resolve itself.
EVO 4G LTE Google Prepaid Card Activations Suspended
As an update I had been trying to connect all day since early AM when I last posted. I finally got tired of babysitting the process all day and called Money Network. I spoke to a very helpful and friendly representative who briefly explained they have suspended activation of the EVO 4G LTE as of today. He went on to say their techs have found an issue/variance in software compatibility which will require a patch. He claimed there was no ETA on this patch or when activations will continue. I told him this was the first I had heard of a specific model being targeted and he went on to say that this news had JUST been released internally.
We speculated for a bit about activations on 1.12.651.2 vs 1.13.651.1. Basically there is some issue with 1.13 and Wallet, those who could or can activate are likely on 1.12. If true or not we also spoke about overlapping complications which caused them to bring the whole service on and offline this last week. Once they put out that first fire, this new one uncovered itself.
Wallet Software Update to 1.1-R67-v4 - No Change
I thought it was a little soon but Wallet was updated today to -R67-v4 however there was no change. It seems EVO LTE activations are STILL suspended. Considering the amount of updates they have released lately we should stay hopeful, I can't see it taking more then a week.
Well damn. I wanted my 10 bucks.
I called and talked to rep. they are doing work on the server and "supposedly" all evo lte phones cannot connect to the server. He told me the server has been down for 2 days now. This is the follow up email.
Thank you for getting in touch with our team. We're aware that Google
Wallet payment cards are unavailable and our engineering team is working
hard to make sure Google Wallet is working as intended. We will be sure to
let you know when full functionality has resumed.
I was having difficulty with wallet finding my account. so I reset it and tried to reactivate to no avail.
Just got update for wallet from play store and it worked flawlessly.
good luck guys.
I finally got google Wallet to add the prepaid card, it also has a balance now, I think they fixed it!!
Firstly I'd just like to state I'm not trying to gain sympathy or anything of the sort, just sharing an experience and to gain feedback on what you would do in my position (I appreciate this post may be long so appreciate the patience).
Just like many of you I sat at home and eagerly awaited the launch, as soon as it happened, I tried a million times, like yourselves to get it into the basket and checkout to no avail. Then with some twist of fate I managed to cart it and inputted my details and sent off the payment. The order went through but then said that my bank had declined the payment. Called the bank, thought it was fraudulent, they cleared it within minutes if not seconds, in the Google wallet transaction screen it said I had 7 days to update otherwise my order would be cancelled so I thought I was safe.
I received 2 emails, instantaneously of one another, one stating "You've made a purchase on Google Play. You will not be charged until your order has been shipped." The other stating "Your purchase from Google Play has been cancelled. Any charges made will be refunded."
I repeat these emails were sent at the EXACT same time. So I called up Google to be on the safe side after updating my card details and this is where it starts to get fuzzy. They stated that the order had been cancelled and there was nothing they could do. I asked to speak to a manager after taking down the persons name (who in fairness was trying to be helpful), so I spoke to his manager "Deon", Deon proceeded to tell me the exact same, that there was nothing they could do other than recommend placing another order for one, even though they had all sold out by this time. Deon told me that he would get back to me after he spoke to his supervisor who wasn't at the office for another 5 hours. I agreed to wait for his email, but I asked for his surname because I have no idea how many Deons there are working there...When I asked he stuttered and repeated my question back to me....I confirmed that I wanted his surname to which he said "Ok sir, one moment" and after a few seconds the line went dead.
When I go on to the google system to find out where my order is, it says
"Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of 15-11-2012."
Which just adds further to the frustration and confusion. I spoke to another gentlemen on the phone after spending roughly £8.40 in phone calls to them from my mobile phone, who said he'd escalate this matter further.
I noted that Google are regulated by the Financial Services Authority and whether it would be worth going to the Financial Ombudsman, however I'd have to wait 8 weeks for them to attempt to resolve it before i can do that.
Any feedback would be great, and if you made it this far and read it all I greatly appreciate your time. If you just skipped here, the jist of what I'm saying is, google have screwed me royally, what would you do?
I think you just need to wait for Google to get it together in your case. There has been a lot of confusion with order statuses. I guess you will know for sure when Google gets back to you, or when you receive your tablet.
Thanks for your reply drcujo, it is just weird that others had the same problem and didn't have their orders cancelled.
Well if I recieve a tablet tomorrow I'd be extremely surprised considerin I've not recieved any email stating any tracking information or anything remotely of the sort. I can keep my fingers crossed eh?
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
Harfainx said:
After about 35 minutes of trying to order my N10 (right when they got released, with a million errors), it finally allowed me to complete the purchase.
I was getting worried because of how long it took to get a confirmation email from Google, but it finally showed up 38 minutes after the purchase. My bank account has already been charged, and a quick phone call with Google (Google Wallet) has assured me that my purchase will not be cancelled and my tablet will ship out Thursday November 15th with 2-day Saturday delivery. I'm not sure who he talked to, but I was on hold for like 2-3 minutes while he looked up the info for me.
I seem to have been one of the lucky ones though, even with all the errors and delays in emails. I have heard MANY complaints of people receiving cancellation emails, or getting errors telling them that they were already sold out.
You can call the Google Wallet team at 1-855-492-5538 (in the US). They can answer your questions quickly.
Use option 4 to get a person on the phone.
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Click to collapse
Hey Harfainx, I live in the UK and it would cost me a fortune (maybe a nexus 10 worth, ha!) just to call them on that number. I called them and they confirmed it was cancelled. I'm extremely disappointed as I needed this for multiple projects at university and had an oppurtunity to duplicate my order but put my faith in google, last mistake I will be making with them. I would hate to have to give my money to apple, I'm anti apple tbh.
Thanks for your reply though!
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
dtwazere said:
Hey Araam,
I was one of the lucky ones and my order went through, I ended up with a duplicate order for my n10 and my card was declined like yours. It seems weird that they would cancel your order so quickly though? I didn't realise for at least an hour after I had placed my order and they never cancelled mine.
I was able to cancel the duplicate order this morning though, so I do hope you are successful in getting one, there must be others who were able to cancel theirs too!
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Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Hello Araam,
Thanks for your email.
An attempt to charge your credit/debit card for 398.99 GBP failed on 13 Nov 2012 because the bank that issued your card declined the transaction. To ensure the privacy and security of your personal information, banks do not disclose details of credit card declines to third parties, such as Google Wallet. For more information about why your card was declined, we recommend contacting your card-issuing bank representative.
As a result of the failed charge attempt, your Google Order #(number omitted) was cancelled. It isn't possible to reinstate cancelled orders; however, if you'd still like to purchase the items in your cancelled order, you can visit Google Play and re-order after updating your payment information. Steps to update card details are given at https://support.google.com/wallet/bin/answer.py?hl=en&answer=29072. Note that you must login to your Google Wallet account on a computer using your Google Wallet account login and personal password to edit your card details.
Common tips for troubleshooting payment declines are available at https://support.google.com/wallet/bin/answer.py?hl=en&answer=43068&topic=8954&ctx=topic
If you have any additional questions, please reply to this email and I'll be happy to help.
Thanks,
Stephen
The Google Wallet Team
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Click to collapse
Such a disappointment.
Araam Abdal said:
Yeh thats what gets me, why did they cancel it so fast :/ I really hope someone has a spare one that I can buy for a not so extortionate price. Its starting to approach a time where I may need to buy an iPad which I'd hate to do. As flawed as apple are, their customer service, from my past experience, is much, much better than what I've experienced with Google thus far. I hope I'm wrong and they sort all this out, however I have recieved an email from Google Wallet which reads -
Such a disappointment.
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Click to collapse
What I don't understand is why they cancelled it so quickly. They don't charge your card until it's shipped, I know they must put some kind of a charge on the card but they don't actually take payment until they send it right?
I reckon after the weekend when everyone who managed to get one, they'll have a better idea of how many they have left in stock so you might be able to grab one then. I have no idea if they're going on ebay yet..
The same thing happened to me the first time I tried to order, card was declined, received automated phone call from bank and then I cleared the transaction. I also received the 2 emails about the 7 days and the cancellation at the same time. I checked Google Wallet which said my order was cancelled and that the money would not be debited, so I placed another order as it was still in stock luckily.
I wish I would have re-ordered when it was still in stock. Such a let down, I can't really describe how annoyed I am with Google right now.
Google Play Store Can Be Horrible
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
ComputerGeek said:
My experience with the Google Play Store had been horrible. I bought a Nexus 7 and they sent me a defective one. The tablet they sent me to exchange the defective unit was also defective, so I requested for a refund. It took 20 calls from me to Google to get my money back about 5 weeks after I shipped them the device back. Yes, 5 weeks. They provide the worse service in the industry. It feels like they have to escalate everything to get anything done and are the best excuse makers. They really need to learn how to run a store.
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Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
Harfainx said:
The 16GB is still showing as in stock here in the US. With the price you were going to pay (399.98 GBP,) it is way more expensive where you are than here. That price comes out to $633.65 USD.
Could you try accessing the US Play store web page and buying it from there and having it ship over the pond to you? Also I'm not sure if there are any differences from the US version to the EU version.
I'm not sure how trusting you are, but if you still can't get your hands on one and would be comfortable with the 16GB one... Maybe we can work something out to where I purchase it and send it your way (it cost me $413 USD to get mine shipped two day shipping to me.) That would only be about 261 GBP, plus whatever the cost is for shipping to you. If you want to PM me your address, I can stop by UPS tomorrow to get an estimate for you (I happen to pass one on the way to work.)
I wouldn't be looking to make money, I would only want to collect the amount that it costs me to buy and ship it. Let me know what you think.
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Click to collapse
Thanks Harfainx, I've tried to get on to the US website and ship it over to no avail. The kindness you show still gives me hope that I may still see a nexus 10 before the year is out. I was hoping to get the 32GB version but beggers cannot be choosers as the saying goes. I have sent you a PM and your assistance is very much appreciated.
Araam Abdal said:
Thanks for your reply ComputerGeek, its service like that, that makes me feel like that I will need to refer them to the FSA regulators through the financial ombudsman service as their google wallet service is regulated by them. Unfortunately the downfall is that you have to wait 8 weeks in total for them to resolve your problem before you can report the problem.
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Click to collapse
Personally I think you are blowing this way out of proportion. After reading threads like these I feel sorry for everyone who works at google.
You are saying you are going to refer google to your financial regulator because your bank declined your credit card purchase? You should call your bank, find out why they thought it was fraudulent, and then re-purchase when you can.
You aren't out any money. The problem is with your bank anyway. There isn't anything google can do. If you really have a bone to pick, call your bank and complain. They will probably give you the reason it was declined.
Looks like you are stuck finding it in a store, buying it off google when it comes back in stock, or finding one somewhere else online. If you want one before the end of the year, I would be very very surprised if the N10 stays out of stock for long. When I tried to buy the N7, it was out of stock shortly after release and I managed to order one within a week of release.
You guys need to relax. This that, I'm going to buy an iPad, this that some more. Really? Is this community filled with impatient internet lawyers?
Mine still says pending but there's a thing called patience. If you've placed an order it will come eventually. If you haven't - wait until it's available to purchase again.
No one could have predicted that THIS many people wanted the Nexus 10. Especially given how little advertisement of it there was. If you've paid for your tablet, it'll get to you eventually. Google can't take your money and not deliver a product. So just be patient...it's only been, what, 36 hours since the launch and people are behaving like it's been 2 months since they've ordered this device and they're being given the runaround; which isn't the case.
Good luck everyone.
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
Araam Abdal said:
If you read my actual post I stated very clearly I spoke to my bank, my bone that you like to talk about is with the fact that the mislead me, the fact that they cancelled my order within minutes not the hours that other people got, the fact that in their guidelines it clearly states not to duplicate orders, and because i followed this it resulted in me not having a tablet.
Sorry you feel I'm being harsh but my bank cleared the mess up in minutes where as Google keep spinning me lies.
Sent from my GT-I9300 using xda app-developers app
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Click to collapse
I, like you, also made multiple attempts to purchase the Nexus 10 through Google Play the morning of November 13th. Finally, after multiple attempts from my Razr Max, I picked up with my wifes iphone and was able to have order completed. Five minutes prior to attending a funeral, I get a call from an unfamiliar 800 number which I let go to voicemail. With two minutes left, I listen to voicemail...hear the words--your bank...fraud, and I immediately back out of google voice and call the 800 number back. I get a voice prompt stating possible fraud activiity is suspected on my account and to prove otherwise, I will need to verify the last two purchases, one from google and another made the night before. I confirmed the two purchases, hung up, and raced into the chapel to bid my farewells.
Shortly after the service, I cheched my phone and had received confirmation from google wallert that my order had gone through. I've not checked for shipping and am merely holding out for shipping date of Nov 15th. I waited from Nov 2011 to February 2012 to get my TF201...3-4 days for Nexus 10 is a cakewalk.
Google does debit a small amount from all acc****s upon order. I suspect this was attempted on your account, and for what ever reason, your bank would not allow the charge, thus google cancelled the order entirely. I know it sucks and I wish you could enjoy your new pad this weekend, but it's not googles fault that your bank..or even mine for that matter..has its protective policies in place. Google merely answered the market when it couldn't sell to you. It cancelled your order and gave it to someone else.
You will get your 10 someday soon
Sorry you had trouble but stuff happens at times.
The playstore here still have them and the stores will have them soon too.You will have no problem getting one in a few days from somewhere.I don't think there will be a shortage of these available like the N7 was at launch.With it being much more costly they are not going to fly off shelves like the cheaper tabs.
And all of this is going to happen again when they go on sale again
TL;DR: Google was reviewing my account and therefore they forced me to verify my account by identifying myself. At first I was still able to sell apps without payout, but now they completely suspended the merchant side of my account. Will my account be resumed once I show them my passport? Did anyone else experience this?
I've read that one person who sent in a scan of his/her passport was still denied. My passport expired so as of now I'm waiting for the renewal.
I've contacted google but you might know that google's support team is crap in many cases.
------
Some facts first:
I'm over 18 and use a merchant account to sell apps on google play.
I live in Europe, Sweden and been using a merchant account since around December.
My connected credit card uses the same identity as my google account.
Two days ago I got an email* that told me that I had to verify my account in order to keep getting payouts on my google merchant account.
I was informed in the merchant area that taking orders was still available but no payouts until the account was verified.
This is what it says in the merchant site:
"Account suspended
Your account has been suspended. You may not continue processing orders, making sales, or listing items at this time.[?]"
And I have not received any information other information why my account has been suspended (other than the verification process hasn't been completed).
In the email, there was two links, one of them brought me here:
https://checkout.google.com/support...e=verification_svida&submit=Continue&hl=en_UK
I chose "Unincorporated Businesses (Sole Trader)" and then entered my info. (name, address and phone number)
The very next day I got a reply** from google saying that the information was not enough.
I then sent a photo of my ID-card since they were asking for either my drivers licence or passport.
My passport has expired and I don't have a drivers licence, but I did have a ID-card as mentioned.
So the day after that I got a mail*** saying that they were lacking information once again. My ID card wasn't enough (even though it works across the eu borders), my last resort is to use my passport which I'm waiting for to be renewed. However, I read that people who used their passport but it still didn't work.
Have anyone gotten into this scenario? Really really thankful if you guys could share you experience!
*The full email looked like this: http://pastebin.com/rwRkrSpC
**The second email: http://pastebin.com/JebA2C1u
***Last email: http://pastebin.com/1Gi2Vhsp
samething here
same thing happened. I was fine and being paid out for not verifying myself, then all the sudden I sent documents and my account is suspended. Do you know if you were paid out ? they are supposed to payout on suspended accounts.
6mg said:
same thing happened. I was fine and being paid out for not verifying myself, then all the sudden I sent documents and my account is suspended. Do you know if you were paid out ? they are supposed to payout on suspended accounts.
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They didn't in my case. However, I successfully got my account verfied about a month ago. Further details here: https://productforums.google.com/forum/#!topic/checkout-merchant/JV_vYgFkVhE
ok
QNBT said:
They didn't in my case. However, I successfully got my account verfied about a month ago. Further details here: https://productforums.google.com/forum/#!topic/checkout-merchant/JV_vYgFkVhE
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did u have a remaining balance? did this verification have an effect on a remaining balance? Basically, I have a google merchant account, and developer account was suspended, and the merchant account is suspended also, but I can care less about that. There is still a balance on the account that they owe to me. Yesterday payments were supposed to be issued because the 15th fell on a weekend and I am not seeing a payout posted in my account.
The balance stays intact but there will be no payment until you verify your account, once your account is verified they will send out the money within 3 working days I believe. I got my payment sent yesterday, haven't got it in my hand yet as it takes about 2-3 days to reach my bank account.
na
QNBT said:
The balance stays intact but there will be no payment until you verify your account, once your account is verified they will send out the money within 3 working days I believe. I got my payment sent yesterday, haven't got it in my hand yet as it takes about 2-3 days to reach my bank account.
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That does not make sense. Verification is a different thing/ than payouts. why? Because to get a payout, you don't need to be verified. Don't ask me how I know. But, This has nothing to do with the balance being paid out. I sent them My government id and everything.
6mg said:
That does not make sense. Verification is a different thing/ than payouts. why? Because to get a payout, you don't need to be verified. Don't ask me how I know. But, This has nothing to do with the balance being paid out. I sent them My government id and everything.
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I'm basing this on my personal experience with Google and this was necessary for me to resume my activities on paid apps and payouts.
For those who want a nexus but can't afford $500 at once, you can order through huawei U.S.. They accept payment plans and don't charge taxes in certain states. I feel bad that the carriers are not selling the new phones, and that's some individuals only means of obtaining a new phone due to allowing monthly installments. The link is below for those who want to finance a nexus.
www.gethuawei.com/affirm
Sent from my SM-N920V using Tapatalk
The financing options fails everytime I proceed to checkout at Huawei. I've used 2 browsers on my PC and 3 on my phone. Something about local storage error can anyone get it to work?
2swizzle said:
For those who want a nexus but can't afford $500 at once, you can order through huawei U.S.. They accept payment plans and don't charge taxes in certain states. I feel bad that the carriers are not selling the new phones, and that's some individuals only means of obtaining a new phone due to allowing monthly installments. The link is below for those who want to finance a nexus.
Sent from my SM-N920V using Tapatalk
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Affirms website must be experiencing issues cause it keeps kicking me back to Huawei's site. IF this works I owe you a beer!!!
---------- Post added at 12:02 PM ---------- Previous post was at 11:33 AM ----------
Thank you for choosing Huawei Device USA Chat Support. A representative will be with you shortly.
info: at 11:57:18
You are now chatting with 'Zachary'
you: at 11:57:45
Hello, I'm trying to order the Nexus 6. Is AFFIRM having issues cause I keep getting an error after I click place order.
Zachary: at 11:57:58
Hello and apologies on the issue.
Zachary: at 11:58:24
Unfortunately, the Affirm option is unavailable for Nexus 6P pre-orders at this time.
you: at 11:58:40
Why is that?
you: at 11:58:51
It gives me the option.
you: at 11:59:14
Do you know when it will be allowed?
Zachary: at 11:59:23
As the Affirm option is available for other products, it still may be showing, though as this is a pre-order the option is unavailable.
you: at 12:00:15
So when will it be available? When the phone is no longer in pre-order status? IF so when will that be?
Zachary: at 12:00:58
We have not heard when this option will be available again. I do apologize for this inconvenience.
you: at 12:01:06
Okay thanks!
Zachary: at 12:01:20
We thank you for your inquiry today and hope your experience with Huawei has been a pleasant one. In an effort to continuously improve our service, please click 'close chat' in the upper right corner and you will be provided a survey to complete.
You can get payment plan with Google if sign up for project Fi. Then, I guess, just don't activate your free Fi SIM..
Sent from my A0001 using XDA Free mobile app
The owner of Androidandme confirmed it's a side server issues... He claims to have a contact at huawei and their working on it now. http://www.androidpolice.com/2015/0...-too-heres-why-you-might-want-to-consider-it/
Look in the comments
Sent from my SM-N920V using Tapatalk
same was gettin an error tryin to get to the affirm application, was gonna fill one out under my business and expense it later in the yr =)
damn I was just going to switch to save on tax but shows tax for FL
2swizzle said:
The owner of Androidandme confirmed it's a side server issues... He claims to have a contact at huawei and their working on it now.
Look in the comments
Sent from my SM-N920V using Tapatalk
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That's different news than I got that I posted above. If so, I'll try again later. Appreciate it!!
I feel like they'll ship the device quicker than Google too
I did notice they don't have the 128 gig option? odd....
Simer03 said:
I feel like they'll ship the device quicker than Google too
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Google does have overnight options tho, wonder who gets it out the door first tho.
whatsinaname said:
I did notice they don't have the 128 gig option? odd....
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No frost option either.
Edit: Just had a chat with them, looks like the Frost option is Google only for now.
It looks like it is going through now on the Huawei site if you plan to do the monthly payment route w/ Affirm. The caveat though is you pay interest so you pay more in the long run.
The best things about ordering through them is you'll probably get the device earlier and no tax for certain states. I just don't know how their support is if an issue comes up.
I do have mine pre-ordered off Google for the 50$ gift card, but who knows I might cancel it and save me the tax money.
I finally got the affirm option to work but when it kicked me back to the Huawei site I got an error with no confirmation. I did get a text from affirm saying I was charged though. I chatted with Huawei and while I was I got the confirmation email. It doesn't have an estimated ship date and the genius at Huawei told me he couldn't give me one because the release date isn't announced yet...
I tried several times this morning, the Affirm option never even worked, it just gave me an error.
I e-mailed them and got this reply;
Hello,
Thank you for contacting Affirm!
We are currently experiencing a technical issue and have been working with Huawei to resolve this matter. We apologize for the inconvenience, and encourage you to try again at a later time.
If you have any additional questions please contact us at 855-423-3729 or email us at [email protected]
We thank you for your continued patience,
Best Regards
Ramy
UPDATE:
Still not working, I get this error
We were unable to connect to your Capital One account with the information provided. Please check your information and try again.
I entered in my correct username and password. just logged into the real account, and it worked, so not sure why Affirm can't use the same password and username ?
Why would affirm need your capital one info? I put in very basic info and was approved in seconds. No bank account needed
Just did mine again and it went through.
On Huawei's site it shows processing order. I got the 64GB Aluminum.
I tried and go to the point to add my bank account which proceeded to fail will probably just order from Google later or charge the full amount from huawei wanna see which ends up shipping faster
Sent from my Nexus 6 using Tapatalk
Had errors yesterday and earlier today but went thru just fine about a hour and a half ago, 64gb Graphite pre ordered and stupidly excited, I plan on paying it off quickly to avoid all that interest, affirm does credit you back if you pay it off early (so you don't bite all the interest)
Sent from my A0001 using Tapatalk
Congrats to those who were able to successfully order a phone. I'm happy to deliver some helpful news to the group. Now hit my thanks button my brothers hahaha jk.
Just so you know, I looked into this option and they charge a minimum of 10% interest and go all the way up to 30%, depending on your credit. If you don't mind changing carriers, are not a heavy data user and don't mind waiting a while, go to Project Fi and request an invite. Once you get accepted you'll get a chance to by either Nexus on a 0% interest(they do a credit check) with low monthly payments spread out over 24 months.
Alternatively, you can find a credit card with a year or more 0% interest introductory offer and finance it through that. PayPal credit will also give you 0% interest for 6 months or more.
Sent from my XT1575 using Tapatalk
Just ordered one - Go Get It!
What was your expected delivery date.
Should give an idea for those waiting and ordered early for a top end time frame on when to expect theirs.
Aridon said:
What was your expected delivery date.
Should give an idea for those waiting and ordered early for a top end time frame on when to expect theirs.
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I just ordered like 20 mins back. It's in 'processing' status and it doesn't tell me expected shipping date.
I have another order 6p-32GB-graphite from google store that moved to pending status today.
So, can I go through the order/getting accepting for financing process and decide to not order at the last moment? I'm just curious what my payments would be.
Heard that ordering from huawei will not honor 50$ play credit and 50% off case. I'm sticking to my order from Google play . Shipping around Nov 26-29...sucks
Sammae7 said:
So, can I go through the order/getting accepting for financing process and decide to not order at the last moment? I'm just curious what my payments would be.
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I talked to the Huawei customer care and he said I can cancel my order at any point it time. But I guess that has to be before it ships.
Went this route this morning as well. When making the order for the Graphite 64GB all it told me is a "early November" shipping date. Since so new a order have to wait some to get a better date.
Just saw they have added 128GB models on the Huawei website in aluminum and graphite
Wait, why am I having to pay TAX when ordering it directly from Huawei who should be BASED in china?!?! that's some BS right there..
Still ordered a 128gb in aluminum... Before they are sold out of pre-orders too.. good reviews going up = more people buying. Rather have end of November then January.
No shipping to Canada , I am looking to order one ASAP
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They also have the Graphite 128gb. I got one on there just in case the 64gb is not enough.
dwertz said:
They also have the Graphite 128gb. I got one on there just in case the 64gb is not enough.
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128gb show shipping late November.
car.los.7399 said:
128gb show shipping late November.
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I ordered the 64gb through the Google Store, maybe I will use that for the 14 days until the other gets shipped.
Anybody know about the $50 google play credit. If you use it before you return it, then what? Do they charge you or do they take it off the refund?
Well I ordered a 128Gb had to approve the transaction with my cc company but the 2nd time the order went threw without issues.
Ordered the Graphite 128gb just now from Huawei.
eikoo said:
Well I ordered a 128Gb had to approve the transaction with my cc company but the 2nd time the order went threw without issues.
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Im in the middle of fraud hell trying to order from Huewai.
First my credit card rejected the transaction. Talked to them and got it cleared and they said it would allow the order next time. Of course by then, the one I wanted (Aluminum, 64GB) was OOS on the site.
Phone came back in stock later, attempted to place order again, rejected again. Called my credit card co (again) and they said everything should have worked....placed order on Huawei's site with the credit card people on the line....rejected on the site, credit card said its not them (they didnt get a transaction request)
Talked to Huawei's "oh sorry it looks like we have a fraud trigger on your account, we'll request it be removed and get back to within 24-48 hours". Of course, the phone is OOS (again) and now 24 hours later, no communication from them and I still cant order the phone.
chrisexv6 said:
Im in the middle of fraud hell trying to order from Huewai.
First my credit card rejected the transaction. Talked to them and got it cleared and they said it would allow the order next time. Of course by then, the one I wanted (Aluminum, 64GB) was OOS on the site.
Phone came back in stock later, attempted to place order again, rejected again. Called my credit card co (again) and they said everything should have worked....placed order on Huawei's site with the credit card people on the line....rejected on the site, credit card said its not them (they didnt get a transaction request)
Talked to Huawei's "oh sorry it looks like we have a fraud trigger on your account, we'll request it be removed and get back to within 24-48 hours". Of course, the phone is OOS (again) and now 24 hours later, no communication from them and I still cant order the phone.
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This happened to me the first time I tried ordering 64gb on the site and I got a call telling them its not fraud. Tried yesterday and exactly the same thing even though my bank allowed it and for exact amount to. Tell me if you get anywhere with this please considering that site sucks for ordering.
theDK10 said:
This happened to me the first time I tried ordering 64gb on the site and I got a call telling them its not fraud. Tried yesterday and exactly the same thing even though my bank allowed it and for exact amount to. Tell me if you get anywhere with this please considering that site sucks for ordering.
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Will do. I did a live chat with them today and confirmed their fraud alert is still intact on me and that they will get back to me within 24 to 48 hours (again)
Im not sure exactly how they flag it...if its mailing and/or billing address, name, etc. Ive tried with my wifes' name on our shared credit card and still got rejected so Im curious as to exactly what it might be.
EDIT: and of course now the Google site is OOS too which means I cant even order there.
Well your bank/credit card companies suck. I got a text message asking if this was fraud and replied no and then tried again. Was a 45 second process. Order still processing today. Just don't mash the order button. Try once then contact your bank or have verification text/email messages set up... Pretty easy if you use your brain and set this stuff up when setting up an account. Mashing all the buttons only work in mk2 or street fighter 2. Both old news....
eikoo said:
Well your bank/credit card companies suck. I got a text message asking if this was fraud and replied no and then tried again. Was a 45 second process. Order still processing today. Just don't mash the order button. Try once then contact your bank or have verification text/email messages set up... Pretty easy if you use your brain and set this stuff up when setting up an account. Mashing all the buttons only work in mk2 or street fighter 2. Both old news....
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Read closer, its not my bank that's causing the issue anymore....and my bank(s) were quick to resolve the issue that was on their side.
My Discover card sent me an email immediately after it was declined...I clicked the "secure message" link, logged in and cleared the transaction, but since it was declined there was no pending order from Huawei, Huawei just never let me finish checkout. MOST online places would allow it to check out THEN the credit card would contact me to approve/deny the transaction.
As further proof, I had the credit card co wait on the phone with me while I attempted to go through checkout again and it still got denied. Credit card co. saw no new transactions come from Huawei, so it HAS to be on Huawei's side. Further confirmation of THAT was when Huawei support did actually tell me I must be flagged in THEIR system and it would take 24-48 hours to get it resolved.
As far as using my brain, well, my brain tells me I should expect childish answers like that from XDA.