I have to send my phone in to T-Mobile because the mic is cutting out sometimes when the screen turns off (proximity sensor turns it off and then sometimes the other person can't hear me at all until I pull the phone away from my face and the screen comes back on). I just got the phone and it was doing that from the get go but I assumed it was network or sim card related. It's not either and I've since rooted the phone.
T-Mobile wants me to send it back to them, but I can't get the RUU yet so what would you do? what is the best way to send it back to t-mobile without the RUU?
Thanks in advance.
mustang00066 said:
I have to send my phone in to T-Mobile because the mic is cutting out sometimes when the screen turns off (proximity sensor turns it off and then sometimes the other person can't hear me at all until I pull the phone away from my face and the screen comes back on). I just got the phone and it was doing that from the get go but I assumed it was network or sim card related. It's not either and I've since rooted the phone.
T-Mobile wants me to send it back to them, but I can't get the RUU yet so what would you do? what is the best way to send it back to t-mobile without the RUU?
Thanks in advance.
Click to expand...
Click to collapse
I've had the same problem since i got the phone on the last month. How you got them to send you a replacement ? whenever i call they keep telling me that they dont have the replacement page for my phone on the system yet.
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
mustang00066 said:
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
If you violate their warranty by tampering they most certainly do not have to take it back. It a risk we have to take when unlocking the bootloader and rooting.
buyers remorse period
I'm curious, slightly off topic however I am considering returning my HTC one for a different device altogether and i'm within the buyers remorse period. I have unlocked my bootloader and rooted but nothing is broken. I have my stock nandroid to put on but ill still have an unlocked bootloader, does anyone have any experience with sending it back to tmobile in this situation? I understand warranty is a completely different ballgame but in the worse case scenario I assume they will have to send it back to me. My wife has the same phone so I could send hers in if she decides she doesn't want to switch like I do. Thanks in advance for any information you can provide!!
mustang00066 said:
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
talked to tmobile chat
In case anyone was wondering I got the guts to ask tmobile and they said as long as the phone is not physically damaged it doesn't matter if its modded or not. this is for the buyers remorse period and not for damaged or items being returned for warranty, in case anyone was wondering.
Have a great day!
dandiele said:
In case anyone was wondering I got the guts to ask tmobile and they said as long as the phone is not physically damaged it doesn't matter if its modded or not. this is for the buyers remorse period and not for damaged or items being returned for warranty, in case anyone was wondering.
Have a great day!
Click to expand...
Click to collapse
This is not true. I work in a T-mobile Corp Store. HTCDEV unlocking and rooting the phone removes the warranty on the phone with T-Mobile. It says on the HTCDEV website that by unlocking your bootloader voids the warranty. Your best bet since not all T-Mo reps know how to really check is to Format the system partition on the phone and put the stock recovery back on it. re-lock the phone. This way the phone will not boot, but most T-Mo reps do not know how to go into the Bootloader and check to see that it has been unlocked. Go into a T-Mo store and tell them that the phone will not boot. Make something up like it restarted on its own and wouldn't boot again. If you get a dumb rep they will be like Ok i will exchange it for another phone. Most in store Reps will see that it doesn't boot and just exchange it.
---------- Post added at 05:05 PM ---------- Previous post was at 05:03 PM ----------
mustang00066 said:
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
Its in the buyers remorse period yes but since it was dev unlocked that voided the warranty.
I would not be returning for warranty issues. And it CAN void portions of the warranty. It didn't automatically void the whole thing. At least according to the htcdev site.
Prod1702 said:
This is not true. I work in a T-mobile Corp Store. HTCDEV unlocking and rooting the phone removes the warranty on the phone with T-Mobile. It says on the HTCDEV website that by unlocking your bootloader voids the warranty. Your best bet since not all T-Mo reps know how to really check is to Format the system partition on the phone and put the stock recovery back on it. re-lock the phone. This way the phone will not boot, but most T-Mo reps do not know how to go into the Bootloader and check to see that it has been unlocked. Go into a T-Mo store and tell them that the phone will not boot. Make something up like it restarted on its own and wouldn't boot again. If you get a dumb rep they will be like Ok i will exchange it for another phone. Most in store Reps will see that it doesn't boot and just exchange it.
---------- Post added at 05:05 PM ---------- Previous post was at 05:03 PM ----------
Its in the buyers remorse period yes but since it was dev unlocked that voided the warranty.
Click to expand...
Click to collapse
---------- Post added at 12:28 AM ---------- Previous post was at 12:16 AM ----------
dandiele said:
I would not be returning for warranty issues. And it CAN void portions of the warranty. It didn't automatically void the whole thing. At least according to the htcdev site.
Click to expand...
Click to collapse
Read thus very informative blog post http://android-revolution-hd.blogspot.com/2013/03/unlocking-bootloader-or-flashing-custom.html?m=1
dandiele said:
I would not be returning for warranty issues. And it CAN void portions of the warranty. It didn't automatically void the whole thing. At least according to the htcdev site.
---------- Post added at 12:28 AM ---------- Previous post was at 12:16 AM ----------
Read thus very informative blog post http://android-revolution-hd.blogspot.com/2013/03/unlocking-bootloader-or-flashing-custom.html?m=1
Click to expand...
Click to collapse
Oh i understand what you are saying 100% but the problem is that with rooting the phone you can be told that there is no way to know if that caused the problems you are having. I could case less about doing a exchange for people in the store. The problem is T-Mobile does. T-mobile says that by rooting your phone you are voiding all of your warranty with T-Mobile. Maybe not directly with HTC but with T-mobile you are. There are ways around it and by doing the system format part it makes it look like the phone will not boot into android which can be a software problem. Unless you get a good rep to see that you have unlocked the bootloader they will never know what you did. Once that Rep exchanges it in the store you are 100% covered on your end.
That makes sense but in my case nothing is broke. I am considering exchanging for an s4
Prod1702 said:
Oh i understand what you are saying 100% but the problem is that with rooting the phone you can be told that there is no way to know if that caused the problems you are having. I could case less about doing a exchange for people in the store. The problem is T-Mobile does. T-mobile says that by rooting your phone you are voiding all of your warranty with T-Mobile. Maybe not directly with HTC but with T-mobile you are. There are ways around it and by doing the system format part it makes it look like the phone will not boot into android which can be a software problem. Unless you get a good rep to see that you have unlocked the bootloader they will never know what you did. Once that Rep exchanges it in the store you are 100% covered on your end.
Click to expand...
Click to collapse
dandiele said:
That makes sense but in my case nothing is broke. I am considering exchanging for an s4
Click to expand...
Click to collapse
No matter what then you are looking at restocking fee. T-mobile will only exchange for the same model with no restocking fee.
The restocking fee is waived if it was an online or phone order. That is in writing. I'd have to send it to ft wworth Texas. Wait for the eip credit and get a different device.
dandiele said:
The restocking fee is waived if it was an online or phone order. That is in writing. I'd have to send it to ft wworth Texas. Wait for the eip credit and get a different device.
Click to expand...
Click to collapse
That would be up to customer Care not am not 100% sure how online orders work since i am in a retail store.
Prod1702 said:
That would be up to customer Care not am not 100% sure how online orders work since i am in a retail store.
Click to expand...
Click to collapse
Ah gotcha. Yea the remorse department and customer care said that since I didn't actually get the phone at a retail store the 50$ restocking fee is waived because I coukdnt demo the phone... I just have to pay to ship it but they gave me a 10$ credit to cover that lol. I actually think I'm going to keep my HTC one now but it's such a hard decision. Just having a hard time getting used to it. But yea in my case no warranty issues I was told it would get scanned in and credit applied. I assume they check for physical damage but doesn't sound like they check fir root or anything in my situation.
Related
I'm back to Sprint Stock Rom after having some fun rooting and picking up some ROMs. I have some problems with the camera freezing after taking a photo and HTC recommended to take it in their repair center.
I have S-OFF from Revolutionary and although I don't have the "Revolutionary" logo in my bootloader, I still have S-OFF on top. For whatever reason, I can't get S-ON to hide my actions (Don't ask about this, I tried everything).
I'm wondering if I send it in with S-OFF, that HTC will void my warranty and not fix my phone. I heard that some phones came with S-OFF so I can argue my case with that...
You wrote setsecureflag 3?
Sent from my PG86100 using Tapatalk
chlehqls said:
I'm back to Sprint Stock Rom after having some fun rooting and picking up some ROMs. I have some problems with the camera freezing after taking a photo and HTC recommended to take it in their repair center.
I have S-OFF from Revolutionary and although I don't have the "Revolutionary" logo in my bootloader, I still have S-OFF on top. For whatever reason, I can't get S-ON to hide my actions (Don't ask about this, I tried everything).
I'm wondering if I send it in with S-OFF, that HTC will void my warranty and not fix my phone. I heard that some phones came with S-OFF so I can argue my case with that...
Click to expand...
Click to collapse
Well I would be very hesitant to send it in to HTC with S-off. As Aray asked, did you run the RUU, and then do "fastboot oem setsecureflag3" from the command prompt? That is what should set you back to S-on. Here's the thread. http://forum.xda-developers.com/showthread.php?t=1194053. Now I haven't tried it yet, so can't say for sure, but it seems as though that's the working method to get back to S-on.
It's apparently "fastboot oem writesecureflag 3"
The other method did NOT work for me. The above method did work and I'm excited to be S-ON again so I can send it in for repairs and what not.
wait..yor taking it to an HTC repair center r a sprint center?
I used to work at a Sprint repair center about 11 months ago, and I guarantee you most of them have no clue what s-off even means. They have a new system called slate that does all the device testing, so unless it checks for s-off they probably wont even know...but I guess theres nothing wrong with being safe
chlehqls said:
It's apparently "fastboot oem writesecureflag 3"
The other method did NOT work for me. The above method did work and I'm excited to be S-ON again so I can send it in for repairs and what not.
Click to expand...
Click to collapse
Thanks for confirming that. I was following the other thread and saw that people were NOT having success with 'fastboot oem setsecureflag3'. Glad to see that 'fastboot oem writesecureflag3' works. Thanks for confirming that. It's good to know for future use, just in case.
k2buckley said:
Thanks for confirming that. I was following the other thread and saw that people were NOT having success with 'fastboot oem setsecureflag3'. Glad to see that 'fastboot oem writesecureflag3' works. Thanks for confirming that. It's good to know for future use, just in case.
Click to expand...
Click to collapse
Yeah, no problem. I'm just excited that I got to learn more about how cmd works and am really proud that I got this baby working again.
And I'm sending this in through HTC's repair center, I'm not sure if I can send it through Sprint's repair center.
chlehqls said:
Yeah, no problem. I'm just excited that I got to learn more about how cmd works and am really proud that I got this baby working again.
And I'm sending this in through HTC's repair center, I'm not sure if I can send it through Sprint's repair center.
Click to expand...
Click to collapse
Damn, that's going to take a bit of time to go that route. Have you taken it to Sprint to have them look at it? Sometime's they'll handle it in store. It'd be worth checking with them.
k2buckley said:
Damn, that's going to take a bit of time to go that route. Have you taken it to Sprint to have them look at it? Sometime's they'll handle it in store. It'd be worth checking with them.
Click to expand...
Click to collapse
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
chlehqls said:
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
Click to expand...
Click to collapse
You know, I'm unsure about that. I would *think* you could still take it a Sprint store, because they are the ones providing you with cell service, but I can't say for sure because I've never had to do that. I really think they'd look at it for you though..
I would say if you have S-off, they probably wouldn't catch it. And even if they did, who cares? There were a few phones that got out with S-off set, and you were just one of those lucky few.
But I did run the RUU file to remove the "Revolutionary" from the menu system. That probably wouldn't fly very far with them.
Guess in the end it depends on the mood of the person assisting you. Learned if you get them to believe that they are your only hope instead of demanding that they fix your phone, usually you get your way, and the person helping you feels better too. Don't give him or her an excuse to deny fixing or replacing your phone.
And I believe that if there is an issue with the phone, back to stock and it still exists, then there is an issue with the phone itself. BTW, I have had my phone replaced twice within the 30 days of purchase for defective phones.
chlehqls said:
Really? I thought you had to buy the phone from a Sprint store for them to check it. I bought this unit at my local Bestbuy...
Click to expand...
Click to collapse
I bought my wires shift from bestbuy and Sprint took care of it. I did not have the Sprint warrenty just the bestbuy warrenty. Sprint charged me $35 since I did not have the Sprint warrenty, but I removed my bb warenty on the new phone and added the Sprint.
Sent from my PG86100 using Tapatalk
Well, I'll definitely contact Sprint about it. They have been very generous to me recently. Not only did they give me $50 service credit for all my lines, they gave me another $15 credit on top of the activation fee waived for this phone.
I'll definitely contact their service center and ask them what they could do for me. I'm pretty sure they'll go easy on me.
Last time I was at the Sprint store to get my phone replaced since it failed the radio test, the guy gave me the battery, back cover and 8 gig memory card and new phone while just keeping my old defective phone shell. That really hooked me up - he said that HTC only wanted the phone back for credit.
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
Click to expand...
Click to collapse
Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
Click to expand...
Click to collapse
No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
Click to expand...
Click to collapse
so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Click to expand...
Click to collapse
Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Click to expand...
Click to collapse
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
Click to expand...
Click to collapse
I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Lately my phone has been having what seems to be a hardware problem. The microphone barely works anymore. When talking on the phone, people are always telling me they can barely hear me, it sounds like I'm really far away, etc, even though I'm practically yelling into the phone. Sometimes it works fine and other times it won't pick up my voice at all. Also it cuts in and out in the middle of conversations.
To rule out the possibility of a software issue, I've tried the following:
Flash MeanROM, problem still persists
Flash CM10, problem still persists
Updated HBOOT to 1.19 (S-OFF) and RUU, problem still persits
Thus, I have concluded that it's a hardware issue with the microphone. The phone is only six months old, and the problem/defect has appeared through no fault of my own (always kept in case, never abused, never got wet). Yesterday, I took it to a local Sprint store to see if they would give me a replacement, and being that I do *not* have insurance on this phone, the employee wanted to charge me $35 to look at the phone and then maybe issue me a refurb if they did not find any sign of water damage, etc.
What experiences have others had regarding defective phones and no insurance? Threads on other forums suggest that some have gotten free replacements while others did not. What's Sprint's official policy on this? I do not think I should be held responsible for any fees considering it's a hardware defect. The employee said I can send the phone directly to HTC for the manufacturer warranty but it would take 15-20 days that I'd be phoneless, and my phone is S-OFF, so I'm a little hesitant about doing that. Any advice would be greatly appreciated, thanks.
I think sprints "official" policy would be no insurance=no replacement. Since it is rooted I would imagine your bootloader is unlocked which means u voided your warranty with HTC. My suggestion is it doesn't hurt to try but don't get pissed at sprint if u don't get it.
One workaround would be to get another phone and activate it online chat and ask to get insurance on it. Once u do that wait a day or two and swap back to your evo. The insurance will stay on the line. Then u can take it in and get it looked at for free if it is a hardware defect u should het a free replacement
Sent from my EVO using xda app-developers app
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Genjinaro said:
You had the option for Warranty replacement but that could (not sure) very well be gone if you used their unlocking tool & S-OFF.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Can I make it S-ON again? I assume HTC would still be able to detect that I had done this, am I right?
That's a possibility, I'd make the effort to do so. Flash a fully stock Rom (RUU) before it goes back. If it fails, the worse that can happen is that they send it back.
Just be sure to photograph quality photos of the phone (front, back, sides & top) before packaging & sending it off when dealing with warranty exchanges.
Sent from my EVO using xda premium
Theyll fix ur phone for 35$ if they detect wayer damage, but if they see your phone is rooted they wont fix it, and give ur phone back to you a.s.a.p
Sent from my EVO using xda app-developers app
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
regalpimpin said:
Just flash it all back to stock, and take it in. Sprint provides the 1 year warranty. So they will check it out, if it fails for them you'll get a refurb. Don't need insurance for factory defect.
Click to expand...
Click to collapse
Right now it is back to stock, but the bootloader is still unlocked. I used the utility to make the bootloader look "stock" though, as it says *** LOCKED *** and S-ON however it is really S-OFF. A Sprint employee may not notice this but an HTC tech certainly will. Anyways, the sprint employee must have been misinformed or something. They said I would need to go through the manufacturer for the warranty and not Sprint. I'm going to go back and try to talk to a different employee and see if I can get a different result. Thanks.
What your looking at is the $35 service fee that Sprint charges you. Its basically a convince fee to save you the time of not having to deal with the manufacturer.
Id take advantage of the "advanced exchange program" pay the 35 bucks and take a refurb device. I did this last month. My original unit had a very loose headset jack.
I paid the 35 bucks and got a replacement. 4 days into the replacement the RF died on it. No signal what so ever. Took it back and they immediately replaced that too. BUT i lucked out. They only had white refurbs in stock. I said Nope. mine is black i want black. So i got a new in box unit. That normally isnt the case but with the 35 dollar refurb units, they still warranty that for 30 days..
after that its back to another 35 bucks for a replacement. I think its fair, afterall your not returning a brand new phone to them. Its a device thats been used and in your case rooted and flashed a few times.
I also think there could be gunk or something in the mic port. Wonder if they checked that.
Did you try to use a wired headset to see if that corrected the issue. If so then its definitely a mic issue.
Anyway, the 35 bucks is for the convinces of not having to wait while HTC works on it..
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
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You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
santod040 said:
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
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Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
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I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
CinciTech said:
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
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Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
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Just because it's no longer being manufactured doesn't mean they don't have a pile of refurbs in stock, so I think you're set as long you're within the warranty period.
And don't go thinking you're special just because you've been loyal! I felt just a little insulted when I got a (free) text message telling me I was allowed to come in and buy a new (not free) phone and pay the $30 additional charge for the privelege of renewing my contract and thereby losing my unlimited data plan. I use 10GB+ a month; my next phone is coming off eBay. :laugh:
Couldn't find this in any other thread, but I was wondering if rooting, installing custom recovery and rom would allow asurion insurance to deny an insurance claim. Glass on my S4 is broken but still works and I want to root it before sending it in to get a new one to decide if I want to keep it or sell the new one when I get it. Is it possible to relock or I guess S-off the S4 so that it looks like it was never unlocked or rooted. I have a good deal of rooting, rom knowledge, but I'm unaware of how it works with insurance claims.
I returned my rooted N2 to Verizon with a rooted rom running lol.
ifiwasperfect said:
I returned my rooted N2 to Verizon with a rooted rom running lol.
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Haha, Nice. Off topic, Many times when I've gone to the VZ stores the employees are interested in how I like running a unlocked/rom'd device
Depends if they look into it. I've sent several devices back with the bootloader unlocked and or soff and have yet to be charged. I guess if they really wanted to though yes they could deny your claim and charge you full retail.
Sent From My Droid DNA
---------- Post added at 02:16 PM ---------- Previous post was at 02:14 PM ----------
Here's this though https://www.youtube.com/watch?v=bxNPHKKpvtQ&feature=youtube_gdata_player
Sent From My Droid DNA
I've returned a rooted/unlocked to Asurion and they never said anything.
No, they will not. It's not even a gray area. Rooting does not affect insurance.
Sent from my Nexus 7 using Tapatalk HD
You wouldn't think that modifying software would affect insurance on hardware issues. However, i just got my S4 from a Verizon corporate store and was told in no uncertain terms by several employees (including the manager) that unlocking/rooting would void both warranty and insurance. Doesn't seem right but they were very sure about it.
ZZDoug said:
You wouldn't think that modifying software would affect insurance on hardware issues. However, i just got my S4 from a Verizon corporate store and was told in no uncertain terms by several employees (including the manager) that unlocking/rooting would void both warranty and insurance. Doesn't seem right but they were very sure about it.
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Could just be saying that to scare you. It does void warranty, but my guess would be asurion workers don't really care if it's rooted when they can clearly see it is broken physically. Might just take my chances.
ZZDoug said:
You wouldn't think that modifying software would affect insurance on hardware issues. However, i just got my S4 from a Verizon corporate store and was told in no uncertain terms by several employees (including the manager) that unlocking/rooting would void both warranty and insurance. Doesn't seem right but they were very sure about it.
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It voids warranty but has absolutely no bearing on insurance.
Sent from my Nexus 7 using Tapatalk HD
theycallmerayj said:
Could just be saying that to scare you. It does void warranty
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But why? Don't they make money from the sale of various options like insurance? I was in a hurry and didn't have time to shop around, so probably would have purchased the insurance. So they "scared" me right out of a sale.
theycallmerayj said:
Haha, Nice. Off topic, Many times when I've gone to the VZ stores the employees are interested in how I like running a unlocked/rom'd device
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this i love the look on their face when i have them activate one or i get new sim and they look at my custom boot animation or unlocked splash screen and are like what is this? how you do that is cool lol
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No. Root may void warranty but not insurance. Insurance is made for doing something stupid like dropping, washing, bricking...etc.