Couldn't find this in any other thread, but I was wondering if rooting, installing custom recovery and rom would allow asurion insurance to deny an insurance claim. Glass on my S4 is broken but still works and I want to root it before sending it in to get a new one to decide if I want to keep it or sell the new one when I get it. Is it possible to relock or I guess S-off the S4 so that it looks like it was never unlocked or rooted. I have a good deal of rooting, rom knowledge, but I'm unaware of how it works with insurance claims.
I returned my rooted N2 to Verizon with a rooted rom running lol.
ifiwasperfect said:
I returned my rooted N2 to Verizon with a rooted rom running lol.
Click to expand...
Click to collapse
Haha, Nice. Off topic, Many times when I've gone to the VZ stores the employees are interested in how I like running a unlocked/rom'd device
Depends if they look into it. I've sent several devices back with the bootloader unlocked and or soff and have yet to be charged. I guess if they really wanted to though yes they could deny your claim and charge you full retail.
Sent From My Droid DNA
---------- Post added at 02:16 PM ---------- Previous post was at 02:14 PM ----------
Here's this though https://www.youtube.com/watch?v=bxNPHKKpvtQ&feature=youtube_gdata_player
Sent From My Droid DNA
I've returned a rooted/unlocked to Asurion and they never said anything.
No, they will not. It's not even a gray area. Rooting does not affect insurance.
Sent from my Nexus 7 using Tapatalk HD
You wouldn't think that modifying software would affect insurance on hardware issues. However, i just got my S4 from a Verizon corporate store and was told in no uncertain terms by several employees (including the manager) that unlocking/rooting would void both warranty and insurance. Doesn't seem right but they were very sure about it.
ZZDoug said:
You wouldn't think that modifying software would affect insurance on hardware issues. However, i just got my S4 from a Verizon corporate store and was told in no uncertain terms by several employees (including the manager) that unlocking/rooting would void both warranty and insurance. Doesn't seem right but they were very sure about it.
Click to expand...
Click to collapse
Could just be saying that to scare you. It does void warranty, but my guess would be asurion workers don't really care if it's rooted when they can clearly see it is broken physically. Might just take my chances.
ZZDoug said:
You wouldn't think that modifying software would affect insurance on hardware issues. However, i just got my S4 from a Verizon corporate store and was told in no uncertain terms by several employees (including the manager) that unlocking/rooting would void both warranty and insurance. Doesn't seem right but they were very sure about it.
Click to expand...
Click to collapse
It voids warranty but has absolutely no bearing on insurance.
Sent from my Nexus 7 using Tapatalk HD
theycallmerayj said:
Could just be saying that to scare you. It does void warranty
Click to expand...
Click to collapse
But why? Don't they make money from the sale of various options like insurance? I was in a hurry and didn't have time to shop around, so probably would have purchased the insurance. So they "scared" me right out of a sale.
theycallmerayj said:
Haha, Nice. Off topic, Many times when I've gone to the VZ stores the employees are interested in how I like running a unlocked/rom'd device
Click to expand...
Click to collapse
this i love the look on their face when i have them activate one or i get new sim and they look at my custom boot animation or unlocked splash screen and are like what is this? how you do that is cool lol
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No. Root may void warranty but not insurance. Insurance is made for doing something stupid like dropping, washing, bricking...etc.
Related
So I was on a webex today with 2 guys from HTC about the new evo 3d and the evo view tablet..
they opened the qa - and it was asked what the hell happened with the evo 3d right camera being out of focus as well as the bootloader..
they claim to not know anything about the evo 3d camera being jacked.. and they had an interesting response on the bootloader -- attached is the Q/A Session audio straight from HTC.
** had to fix the attachment - not all of the mp3 was uploaded **
Cliff notes for those of us who don't want/are unable to listen?
sure - bootloader voids warranty - bootloader will be available soon - but on a 1 on 1 case with htc customer support - after you give them your esn so they can track the device if you ever try to send it in for repairs.
Camera issue - they claim they never heard of -- they where later emailed with link to the forums here with all the people with the screwed up camera issue complaints --
htc view tablet will hopefully be getting honey comb at the end of this month..
That warranty talk is bull****. Of they just remove encryption and let us root it then it will be the same as HTC devices released in the past. How could this possibly void warranty? Nonetheless, who sends phones to HTC anyway?
Tapa tapa tapa
mlin said:
That warranty talk is bull****. Of they just remove encryption and let us root it then it will be the same as HTC devices released in the past. How could this possibly void warranty? Nonetheless, who sends phones to HTC anyway?
Tapa tapa tapa
Click to expand...
Click to collapse
I would imagine that ESN info would carry over to repairs with the phone carrier.
As for why it would void warranty, the biggest factor would be overclocking. I'm not sure exactly what and how other system modifications could affect long term stability of the phone, and they probably don't care. The fact is, allowing us access opens the phone up to potential problems not covered under the warranty as provided.
if he have sprints warranty it wont even matter.
I've already talked to a lot of couple regional tech managers for sprint and theres nothing even close to being setup to track unlocking, so it really won't change anything except after 1yr and only then if you don't have sprints ESRP or TEP
I'm calling BS on the warranty voiding and case by case. If that's true, then a lot of people will be pissed. I'm calling it now.
And honestly, this is the first time I've heard of the out of focus thing.
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
I didn't hear anything about tracking the esn number... unless i missed it. It would be pretty low of htc to void your warranty if it is an obvious hardware issue such as loose micro usb port or dead pixels. No other phones with unlocked boot-loaders do that including Motorola, Samsung, and the nexus phones. It was also hilarious when at the end of the call you can hear the guy in the background pissed off and swearing, wish I knew what he was saying when the lady started to talk over him.
bull crap about warranty. I mean what does unlocking bootloader have anything to do with warranty. Motorola the company who started all this crap is not even saying this. Unless the CEO opened his mouth too fast and is eady to swallow is own words then I can understand. Other than that this is bull****.
nate420 said:
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
Click to expand...
Click to collapse
^^ This...
They can have my ESN, Phone, License, etc number they want, as long as they step up to the plate..
nate420 said:
If they unlock my phone ill give them the esn.... **** it warranty never did me anygood when I get a new phone ever few months...
sent from a 3devo
Click to expand...
Click to collapse
Exactly.
Technically, rooting voids the warranty anyways. We've always just had the luxury of reverting it back to stock and undoing whatever mods we've made. If someone isn't prepared to accept that rooting voids your warranty, then perhaps that person shouldn't be rooting to begin with. If the warranty is that important to you, then leave the phone stock. I don't give a crap about the warranty. If i bork my phone by messing with it, then that's my problem (hasnt happened yet.....knocking on wood)
Sent from my PG86100 using XDA App
I have Black Tie insurance, which covers accidental (which in my own theory covers my phone if it was to get bricked.) So I'll send my ESN away. The only problem with this is if you ever wanted to resell the phone...
with Black Tie, don't they get you a new phone? or is it a refurb ?
Gilbot said:
with Black Tie, don't they get you a new phone? or is it a refurb ?
Click to expand...
Click to collapse
Refurb w/ Rapid Exchange (~2-3 business days).
to hell with warranties just give me my unlocked bootloader >.<
Yeah what's this focus problem?
Sent from my PG86100 using Tapatalk
ScrapMaker said:
Yeah what's this focus problem?
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
When people are taking 3d video and I am assuming pictures as well, when viewing on a non 3d screen and it shows as side by side, the right picture is actually blurry and the left picture is much clearer.
If Sprint were to actually track rooted devices and not warranty them under their plan, they would be losing a lot of $7 a month charges that has probably just been extra money in their pocket for the most part.
Yea I was just thinking I still have TEP to fall back on, call in the phone stolen or something. I doubt ill brick my phone but something like the back light went out or whatever other manufacturer defect I will be expecting a replacement.
I think the reason rooting a phone freaks them out and makes them void the warranty when someone does it is because of overclocking. If you burn out your processor early because you are pushing it far beyond the speed it was meant to go, they don't want to have to pay to replace your phone.
I would bet if there was no such thing as overclocking they wouldn't really care. At least the manufacturer wouldn't...the carriers would still cry because you can circumvent their $30 a month tethering plans...
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
Click to expand...
Click to collapse
Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
Click to expand...
Click to collapse
No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
Click to expand...
Click to collapse
so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Click to expand...
Click to collapse
Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Click to expand...
Click to collapse
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
Click to expand...
Click to collapse
I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Well I recently experienced a "deadzone" on the right side of my screen, making certain things near impossible to do on my ThunderBolt. I looked up and supposedly this phone comes with a manufacturer's warranty of 2 years. This phone was released on March 17, 2011. Which means that as of today, that still puts me in the warranty.
Since it's discontinued, would I get a different phone as a replacement? Do I have to go to Verizon, or call HTC (since it's a manufacturer's warranty)?
Has anyone done this?
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
santod040 said:
You will have to go through HTC for warranty purposes.
Verizon deals with Insurance claims, but not manufacturer warranty.
They will likely have you ship that one off to be "repaired" where they may do just that or they would send you a different re-manufactured one.
They typically have you go through PCD for the actual warranty repairs.
Click to expand...
Click to collapse
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Let's say I decided to go to Verizon store. Should I unroot? Or just show them my phone like so.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
CinciTech said:
I did this when part of my screen died. I unrooted using a guide in this forum, verified it appeared to be unrooted and back to stock, then took it in and they shipped it in and I got a new one in the mail in a couple days. I don't know that you HAVE to unroot, but it's not a bad idea just in case, since everyone SAYS rooting voids your warranty, and you don't want an unexpected headache if they send your broken one back and try to charge you for the replacement.
Click to expand...
Click to collapse
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
Sent from my ADR6400L using xda premium
FriendlyNeighborhoodEnt said:
Oh man, thanks for the reply. Going to do this on Friday and take it in to the Verizon store, been a customer for nearly 8 years now. Hopefully they don't give me any headaches and just send me a new one or if not a different one since I heard the Tbolt is discontinued
Click to expand...
Click to collapse
Just because it's no longer being manufactured doesn't mean they don't have a pile of refurbs in stock, so I think you're set as long you're within the warranty period.
And don't go thinking you're special just because you've been loyal! I felt just a little insulted when I got a (free) text message telling me I was allowed to come in and buy a new (not free) phone and pay the $30 additional charge for the privelege of renewing my contract and thereby losing my unlimited data plan. I use 10GB+ a month; my next phone is coming off eBay. :laugh:
I have to send my phone in to T-Mobile because the mic is cutting out sometimes when the screen turns off (proximity sensor turns it off and then sometimes the other person can't hear me at all until I pull the phone away from my face and the screen comes back on). I just got the phone and it was doing that from the get go but I assumed it was network or sim card related. It's not either and I've since rooted the phone.
T-Mobile wants me to send it back to them, but I can't get the RUU yet so what would you do? what is the best way to send it back to t-mobile without the RUU?
Thanks in advance.
mustang00066 said:
I have to send my phone in to T-Mobile because the mic is cutting out sometimes when the screen turns off (proximity sensor turns it off and then sometimes the other person can't hear me at all until I pull the phone away from my face and the screen comes back on). I just got the phone and it was doing that from the get go but I assumed it was network or sim card related. It's not either and I've since rooted the phone.
T-Mobile wants me to send it back to them, but I can't get the RUU yet so what would you do? what is the best way to send it back to t-mobile without the RUU?
Thanks in advance.
Click to expand...
Click to collapse
I've had the same problem since i got the phone on the last month. How you got them to send you a replacement ? whenever i call they keep telling me that they dont have the replacement page for my phone on the system yet.
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
mustang00066 said:
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
If you violate their warranty by tampering they most certainly do not have to take it back. It a risk we have to take when unlocking the bootloader and rooting.
buyers remorse period
I'm curious, slightly off topic however I am considering returning my HTC one for a different device altogether and i'm within the buyers remorse period. I have unlocked my bootloader and rooted but nothing is broken. I have my stock nandroid to put on but ill still have an unlocked bootloader, does anyone have any experience with sending it back to tmobile in this situation? I understand warranty is a completely different ballgame but in the worse case scenario I assume they will have to send it back to me. My wife has the same phone so I could send hers in if she decides she doesn't want to switch like I do. Thanks in advance for any information you can provide!!
mustang00066 said:
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
talked to tmobile chat
In case anyone was wondering I got the guts to ask tmobile and they said as long as the phone is not physically damaged it doesn't matter if its modded or not. this is for the buyers remorse period and not for damaged or items being returned for warranty, in case anyone was wondering.
Have a great day!
dandiele said:
In case anyone was wondering I got the guts to ask tmobile and they said as long as the phone is not physically damaged it doesn't matter if its modded or not. this is for the buyers remorse period and not for damaged or items being returned for warranty, in case anyone was wondering.
Have a great day!
Click to expand...
Click to collapse
This is not true. I work in a T-mobile Corp Store. HTCDEV unlocking and rooting the phone removes the warranty on the phone with T-Mobile. It says on the HTCDEV website that by unlocking your bootloader voids the warranty. Your best bet since not all T-Mo reps know how to really check is to Format the system partition on the phone and put the stock recovery back on it. re-lock the phone. This way the phone will not boot, but most T-Mo reps do not know how to go into the Bootloader and check to see that it has been unlocked. Go into a T-Mo store and tell them that the phone will not boot. Make something up like it restarted on its own and wouldn't boot again. If you get a dumb rep they will be like Ok i will exchange it for another phone. Most in store Reps will see that it doesn't boot and just exchange it.
---------- Post added at 05:05 PM ---------- Previous post was at 05:03 PM ----------
mustang00066 said:
It's in the buyer remorse period still so they have to take it back. Then it's basically a reorder.
So your mic was doing the same thing?
Sent from my One S using xda app-developers app
Click to expand...
Click to collapse
Its in the buyers remorse period yes but since it was dev unlocked that voided the warranty.
I would not be returning for warranty issues. And it CAN void portions of the warranty. It didn't automatically void the whole thing. At least according to the htcdev site.
Prod1702 said:
This is not true. I work in a T-mobile Corp Store. HTCDEV unlocking and rooting the phone removes the warranty on the phone with T-Mobile. It says on the HTCDEV website that by unlocking your bootloader voids the warranty. Your best bet since not all T-Mo reps know how to really check is to Format the system partition on the phone and put the stock recovery back on it. re-lock the phone. This way the phone will not boot, but most T-Mo reps do not know how to go into the Bootloader and check to see that it has been unlocked. Go into a T-Mo store and tell them that the phone will not boot. Make something up like it restarted on its own and wouldn't boot again. If you get a dumb rep they will be like Ok i will exchange it for another phone. Most in store Reps will see that it doesn't boot and just exchange it.
---------- Post added at 05:05 PM ---------- Previous post was at 05:03 PM ----------
Its in the buyers remorse period yes but since it was dev unlocked that voided the warranty.
Click to expand...
Click to collapse
---------- Post added at 12:28 AM ---------- Previous post was at 12:16 AM ----------
dandiele said:
I would not be returning for warranty issues. And it CAN void portions of the warranty. It didn't automatically void the whole thing. At least according to the htcdev site.
Click to expand...
Click to collapse
Read thus very informative blog post http://android-revolution-hd.blogspot.com/2013/03/unlocking-bootloader-or-flashing-custom.html?m=1
dandiele said:
I would not be returning for warranty issues. And it CAN void portions of the warranty. It didn't automatically void the whole thing. At least according to the htcdev site.
---------- Post added at 12:28 AM ---------- Previous post was at 12:16 AM ----------
Read thus very informative blog post http://android-revolution-hd.blogspot.com/2013/03/unlocking-bootloader-or-flashing-custom.html?m=1
Click to expand...
Click to collapse
Oh i understand what you are saying 100% but the problem is that with rooting the phone you can be told that there is no way to know if that caused the problems you are having. I could case less about doing a exchange for people in the store. The problem is T-Mobile does. T-mobile says that by rooting your phone you are voiding all of your warranty with T-Mobile. Maybe not directly with HTC but with T-mobile you are. There are ways around it and by doing the system format part it makes it look like the phone will not boot into android which can be a software problem. Unless you get a good rep to see that you have unlocked the bootloader they will never know what you did. Once that Rep exchanges it in the store you are 100% covered on your end.
That makes sense but in my case nothing is broke. I am considering exchanging for an s4
Prod1702 said:
Oh i understand what you are saying 100% but the problem is that with rooting the phone you can be told that there is no way to know if that caused the problems you are having. I could case less about doing a exchange for people in the store. The problem is T-Mobile does. T-mobile says that by rooting your phone you are voiding all of your warranty with T-Mobile. Maybe not directly with HTC but with T-mobile you are. There are ways around it and by doing the system format part it makes it look like the phone will not boot into android which can be a software problem. Unless you get a good rep to see that you have unlocked the bootloader they will never know what you did. Once that Rep exchanges it in the store you are 100% covered on your end.
Click to expand...
Click to collapse
dandiele said:
That makes sense but in my case nothing is broke. I am considering exchanging for an s4
Click to expand...
Click to collapse
No matter what then you are looking at restocking fee. T-mobile will only exchange for the same model with no restocking fee.
The restocking fee is waived if it was an online or phone order. That is in writing. I'd have to send it to ft wworth Texas. Wait for the eip credit and get a different device.
dandiele said:
The restocking fee is waived if it was an online or phone order. That is in writing. I'd have to send it to ft wworth Texas. Wait for the eip credit and get a different device.
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That would be up to customer Care not am not 100% sure how online orders work since i am in a retail store.
Prod1702 said:
That would be up to customer Care not am not 100% sure how online orders work since i am in a retail store.
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Ah gotcha. Yea the remorse department and customer care said that since I didn't actually get the phone at a retail store the 50$ restocking fee is waived because I coukdnt demo the phone... I just have to pay to ship it but they gave me a 10$ credit to cover that lol. I actually think I'm going to keep my HTC one now but it's such a hard decision. Just having a hard time getting used to it. But yea in my case no warranty issues I was told it would get scanned in and credit applied. I assume they check for physical damage but doesn't sound like they check fir root or anything in my situation.
I have seen tons of Knox related content, but I do have a question that I have not seen asked before. We know that tripping the knox flag will void your warranty and you will take a boat load of crap if you try to have it serviced, but what about when the year is up and you try to give it back to Sprint to get a new phone on the One Up plan? Will they still take it back with that flag tripped? Thanks.
henbone11 said:
I have seen tons of Knox related content, but I do have a question that I have not seen asked before. We know that tripping the knox flag will void your warranty and you will take a boat load of crap if you try to have it serviced, but what about when the year is up and you try to give it back to Sprint to get a new phone on the One Up plan? Will they still take it back with that flag tripped? Thanks.
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I don't think it will be an issue when you are at the store as all they are really looking at is does the phone work. Most reps would have no clue how to even get in to download mode to check it anyway. I plan on doing the one up again when the Note 4 comes out next year and am worried that where ever the phones go after they leave the store will catch it. What happens then? Will they come back and say that I owe the balance on the N3? Guess we will have to wait and see.
The last three phones I have sold back to Sprint have been rooted and they never said anything. This is different though, so it does worry me. I don't mind not having a Samsung warranty, but not being able to trade it in in a year is quite offputting and defeats the One Up program. Hopefully, someone can provide some definitive information...i'd rather not ask at the Sprint store. lol
henbone11 said:
The last three phones I have sold back to Sprint have been rooted and they never said anything. This is different though, so it does worry me. I don't mind not having a Samsung warranty, but not being able to trade it in in a year is quite offputting and defeats the One Up program. Hopefully, someone can provide some definitive information...i'd rather not ask at the Sprint store. lol
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My local store knows I had my Note 2 rooted. I even helped 2 of the employees root theirs lol. When I went in to do the one up one did ask me if I put it back to stock which I had. He did not check. Just made sure no physical damage and that it turned on. I have a feeling we will not know exactly how this will be handled untill a year from now. Because of this I am still debating on rooting or not.
Unless it has changed, check the link in my signature. Sprint allows rooting, you just have ignorant people that don't even knows the policies of the company they work for.
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nolimit06 said:
Unless it has changed, check the link in my signature. Sprint allows rooting, you just have ignorant people that don't even knows the policies of the company they work for.
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I get that they don't care about rooting, but no Sprint phone has ever had a situation like this. This explicitly voids the warranty on the phone and there is no way for sprint to resolve that by simply putting stock firmware/rom back on the phone. I am just curious how this will be handled when returning the phone on the One Up program. If one is not on this program, it wont matter because they will have it for 20-24 months, unless they buy a new one out of pocket. Presumably, the warranty would be expired on the phone anyway. I don't think there's any point in calling a Sprint store and asking this question now because I'm am all but certain that they will not know how to answer it accurately.
Generally after a year there is no warranty anyway. So how could they deny you over a voided warranty when you can only us one up once a year? Just wait an extra day after the year.
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henbone11 said:
I get that they don't care about rooting, but no Sprint phone has ever had a situation like this. This explicitly voids the warranty on the phone and there is no way for sprint to resolve that by simply putting stock firmware/rom back on the phone. I am just curious how this will be handled when returning the phone on the One Up program. If one is not on this program, it wont matter because they will have it for 20-24 months, unless they buy a new one out of pocket. Presumably, the warranty would be expired on the phone anyway. I don't think there's any point in calling a Sprint store and asking this question now because I'm am all but certain that they will not know how to answer it accurately.
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Most of the store employees don't even know how to check this kind of stuff. When I exchanged my htc one for the Note 3 they didn't even open the box and check the phone. If you have the TEP and have a hardware issue just take it in and get an exchange. If you expect Sprint employees to know how to get into Download/ODIN mode, your giving a little to much credit lol.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
Most of the store employees don't even know how to check this kind of stuff. When I exchanged my htc one for the Note 3 they didn't even open the box and check the phone. If you have the TEP and have a hardware issue just take it in and get an exchange. If you expect Sprint employees to know how to get into Download/ODIN mode, your giving a little to much credit lol.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
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I have seen quite a few people say that in regards to Sprint store employees, but again, this is a special case. I would guess that they will be taught how to check it. Why even put that flag in there if it means nothing? I saw a thread here the other day where someone had to take a Note 3 back, for whatever reason, and they checked it. One would hope that they would remain clueless, but I don't think that is going to be the case. I am on the verge of rooting anyway, just trying to consider everything before I do.
ktulu909 said:
Generally after a year there is no warranty anyway. So how could they deny you over a voided warranty when you can only us one up once a year? Just wait an extra day after the year.
Sent from my SM-N900P using Tapatalk 4
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On the One Up plan, you aren't buying the phone, but simply leasing it. Unless you decide to keep the phone for the whole 24 months, then you own it. So there's the problem if they won't take it back due to Knox flag being tripped. You are then stuck with it for the full 24 months and it defeats the purpose of paying extra for the One Up plan.
I have never purchased a used phone from Sprint. Do you get any kind of warranty with a used phone? If so, is it in any way a manufacturers warranty or simply a Sprint warranty? I guess if it's only Sprint, they would have to decide to warrant a phone that the manufacturer wont warrant.
I don't mean to belabor the point, but it seems as though I am the only one with this concern.
henbone11 said:
On the One Up plan, you aren't buying the phone, but simply leasing it. Unless you decide to keep the phone for the whole 24 months, then you own it. So there's the problem if they won't take it back due to Knox flag being tripped. You are then stuck with it for the full 24 months and it defeats the purpose of paying extra for the One Up plan.
I have never purchased a used phone from Sprint. Do you get any kind of warranty with a used phone? If so, is it in any way a manufacturers warranty or simply a Sprint warranty? I guess if it's only Sprint, they would have to decide to warrant a phone that the manufacturer wont warrant.
I don't mean to belabor the point, but it seems as though I am the only one with this concern.
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I am personally not worried about it, like I said 99% of the store employees are clueless anyways and half the time don't even boot the damn phone. I understand where you are coming from but I really don't think you have anything to worry about. Besides does it say anything in the One Up contract about rooting a device? No.
nolimit06 said:
I am personally not worried about it, like I said 99% of the store employees are clueless anyways and half the time don't even boot the damn phone. I understand where you are coming from but I really don't think you have anything to worry about. Besides does it say anything in the One Up contract about rooting a device? No.
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Right on. Just trying to cover my bases before I root. Will probably do it tomorrow. Thanks for your input.