alright guys in need of some help getting my phone replaced. My phone no longer charges
seems others are having the same issue here: http://forums.androidcentral.com/samsung-galaxy-s4/275276-galaxy-s4-wont-charge-4.html
anyhow, ordered the phone through newegg and they only have a 14-day return policy, saying they cant replace it even defective.
Verizon says I'll get a refurb?
Does samsung offer some kind of 30day?
thanks
(ive had the phone for about 22 days now)
socalwrx said:
alright guys in need of some help getting my phone replaced. My phone no longer charges
seems others are having the same issue here: http://forums.androidcentral.com/samsung-galaxy-s4/275276-galaxy-s4-wont-charge-4.html
anyhow, ordered the phone through newegg and they only have a 14-day return policy, saying they cant replace it even defective.
Verizon says I'll get a refurb?
Does samsung offer some kind of 30day?
thanks
(ive had the phone for about 22 days now)
Click to expand...
Click to collapse
Unfortunately after the 14 day mark, you are pretty much getting a refurb. I was also a victim of the no charging issue but got lucky as it happened on my 12th day and was able to just swap out in store for a new one.
On the plus side, I think Verizon will replace for any hardware issue such as this with a refurb for a year. At this point the phone is new enough where a refurb may not be all that bad(obviously no way to know for sure) as it may just be customer returns they are using for replacements.
Anyway, that's about as much as I can pass along from my experiences.
Good Luck
After the initial 14 days, Verizon will replace with a CLNR, assuming one is available. If not, they'll sacrifice a new phone as a replacement.
The manufacturer warranties the phone for one year. They will repair or replace the phone at their discretion. The problem is that it may take weeks for then to repair the phone and ship it back to you.
Sent from my SCH-I545 using Tapatalk 4 Beta
ahh thanks guys. looks like ill be going CLNR route
I just issued a replacement for my device. I have had it for more than 14 days - however when they issued my replacement device I asked about if it was a refurbished phone or not. She said that it is either a brand new phone - or its a phone someone returned within 14 days due to them not liking it.
Reneg4d3 said:
I just issued a replacement for my device. I have had it for more than 14 days - however when they issued my replacement device I asked about if it was a refurbished phone or not. She said that it is either a brand new phone - or its a phone someone returned within 14 days due to them not liking it.
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Click to collapse
yes but I ordered the phone through newegg.com not Verizon
Related
Has anyone experienced AT&T warranty service? Due to a problem with the camera, they said they would ship a refurbished device. Has anyone experienced a refurbished device? I'm wondering if it would be better to send it to Samsung so they repair it?
the at&t warranty service is pretty good, the phone is pretty much brand new and in perfect working condition most of the time. I personally prefer the warranty service over a repair from samsung
I'll have to find out how long I have before they expect my device to ship back to them. I'd like to run it through the paces first for a week or so..
I've not had to have my SGSII replaced, but I did have to replace the Captivate due to random shutdowns. The replacement refurbished phone is still going strong and has never had a problem. It looked like brand new when it came. It's the wife's now, since last October.
Well, I've had to replace mine twice. First one had an issue with the USB port, they sent me what appeared to be a "new" device; that is, it had a full sticker under the battery, and all the warning plastics were on it, but it came in an envelope. I warranty'd that one because the headphone jack died after a week.
The second one is a normal refurb unit. Have not had any issues with the second refurb, and that was almost two months ago.
Had to replace 2 infuses, tho one was insurance, and one GSII. Warranty's were due to the stupid USB port issue, wonder if they fixed that in newer phones?
I never had a refurbished phone sent to me. all 3 were brand new devices. GSII was done fairly soon after it was released. but on the infuse Im not sure why i didnt get a refurb.
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
fldude99 said:
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
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I called ATT first too see what options I would have, they offered to replace my refurbished i777 with skyrocket but I have to pay the difference. I didn't take that of course, then I think it was ATT suggested me to call Samsung, I might have gotten the idea my own, don't remember much about this part. then sent the phone to Texas and tracked the update on my phone everyday nervously cus my phone was root then restored to stock, afraid that Samsug might find out. But I guess they didn't. got my i777 back in 2 weeks. Since then flash and reflash like an addict, and nothing is wrong with this phone so far.
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
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Click to collapse
That's funny because my power button just died too... Except I was able to turn on my phone but that was about it. I couldn't get it to wake up or go to sleep unless I plugged in the phone. I'm debating whether to send it to Samsung or go to the AT&T but if it looks like AT&T is just going to replace it with the Skyrocket, I may just send it in to Samsung. Though 2 weeks without a phone will be crazy =P.
Bruce0750 said:
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
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Click to collapse
Simba501 said:
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
Click to expand...
Click to collapse
When I spoke to ATT'S warranty people, they mentioned that the refurbished devices are done by the manufacturer. Not sure if that's a bunch of hooey, but I'll give it a shot rather than sending it off to Sammy
To those about to deal with ATT: I spoke to them today and the rep gave me some "good news" that they're out of the S2 but can send me the skyrocket. I said forget it, I'll send it to Samsung. So the rep says hold on, I put it on speaker for a few minutes, and she comes back to tell me she "found" a supposedly new S2 at another warehouse they can ship to me. So refusing the skyrocket is what needs to be done. So now with 14 days to return the device, it gives time to put the replacement through the paces
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
quarlow said:
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
Click to expand...
Click to collapse
I guess I was lucky. My replacement S2 is supposed to arrive tomorrow. But if they had stonewalled me like that I was prepared to send it to Samsung. Why not go wit that? Btw they also offered to allow me out of the contract early with an S3,but at $299...a little too much imo
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
Click to expand...
Click to collapse
I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
wbcollins said:
I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
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Click to collapse
Yeah it wasn't easy at all! But I figured it out. Now they are sending me an s3!! After messing up my order and canceling without my notification
Sent from my SGH-I777 using xda premium
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
hamguy said:
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
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Click to collapse
I've heard that the refurbs are sometimes more reliable than ones out of the box because they have replaced parts that they know people have had regular problems with (i.e. usb port, power button). I bought mine brand new last December with no problems, so I hope I didn't just jinx myself for saying that.
Has anyone got any experience with claiming warranty through Amazon? I bought my S3 a few months ago and now there is an issue with the screen showing a pink splodge to the right
I assumed it would go through Samsung for replacement, but I asked Amazon first and they have already have a new one on the way to me! I tried to get out of them whether I would need to include the charger, cable and earbuds in the return, but they were a bit sketchy about that. Obviously they said they wanted the phone back, even if it wasn't in the original packaging, but they didn't really give an answer either way about the other bits. I can't find the earbuds that came with the phone, so I hope it won't cause them to charge me when they process the return
I remember having a kindle replaced once and they said outright to keep the charger and cable and just return the device.
Anyone have any experience with getting a warranty replacement from them with a mobile?
Thanks :good:
I wouldn't worry about earbuds, due to hygiene regulations they can be of no use to them whatsoever!
I haven't had a warranty replacement from Amazon. I have a question though. Did you have to pay extra for the warranty?
slaphead20 said:
I wouldn't worry about earbuds, due to hygiene regulations they can be of no use to them whatsoever!
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Click to collapse
That was my initial thinking. I'll see if I can badger them further into giving a straight answer.
ronj1986 said:
I haven't had a warranty replacement from Amazon. I have a question though. Did you have to pay extra for the warranty?
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Click to collapse
No, I just went on their support thingy and described my problem with the screen and that I have had it a few months and asked who I need to contact to get it repaired. They said they will replace it and sent me a new one within a few minutes (should get it on Tuesday) and issued me with a courier pick up for the old one. I was surprised as I thought Samsung would do it, but I was checking with them first anyway. It could be due to the fact I used a mastercard to pay for it and that gives you extra warranty and protection with things like this.
My HTC One S (early fall-to-bits black version) from Amazon UK was exchanged after a few weeks in a similar way... complete and new one arrived.
One good reason to use them.
LenAsh said:
My HTC One S (early fall-to-bits black version) from Amazon UK was exchanged after a few weeks in a similar way... complete and new one arrived.
One good reason to use them.
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Click to collapse
Yeah, I've never had a problem with Amazon before, they always give good service. I was glad when they said they would handle my problem rather than Samsung!
Did you have to return all the accessories with your phone?
Had to return my Galaxy S because i got caught in heavy rain and wouldn't work and forgot to send earphones and USB cable but they never even asked and gave me a full refund within a day of them getting it.
newbintraining said:
Yeah, I've never had a problem with Amazon before, they always give good service. I was glad when they said they would handle my problem rather than Samsung!
Did you have to return all the accessories with your phone?
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Click to collapse
I did anyway. The new replacement was an all new sealed box.
Yeah, I think this a new sealed boxed one too. I'll send it all back as it came sans the earbuds as they would just chuck 'em anyway.
I got my Galaxy S4 about 10 days ago and now as the outlook on unlocking the ME7 firmware is looking bleak, I'm inclined to see if I can get a return to Verizon on my 30 day warranty to hope I get a device with the original firmware. I had upgraded to the ME7 OTA shortly after I got it... I didn't really think twice about it when I was doing it and ended up regretting it that very night when I checked XDA for the first time about my new phone.
So I'm posting to ask for some opinions and ideas about this process... I assume I'm going to have to have some good excuse for the exchange and I'm sure I'm going to have to incur at least the $35.00 restocking fee. So, does anyone with experience with Verizon know the process well? What kind of fees am I looking at? It is worth it to attempt this? Does anyone have any ideas for reasons to tell them for the exchange? I want to just tell them that I updated system software and I'm unsatisfied with the responsiveness of the device after I did this and I'd like to exchange it, but I'm not sure if that'd be good enough for them. What do you all think?
Thanks.
EDIT: By the way, I didn't buy any insurance, if that matters.
If you are under 14 days you can exchange for another phone for $35 or return completely. No excuse needed. You can be unsatisfied changed your mind whatever. Doesn't matter. So yes your reason of not being satisfied is good enough.
Just tell them im either returning it or you can swap it with a new phone. . Either way I'm not keeping this phone. . Nothing wrong with it I just want an older firmware. . Under 14 days your good.
I was in the exact same boat you were in about two weeks ago. I brought my phone in and claimed that I wanted to exchange it for a white version (I had the black one). The sales rep who was doing the exchange was the same guy who sold it to me, (whom I had told of my plans to root it and flash CM10 onto it), and asked if that was really the reason why I wanted to exchange it. I told him that the phone had downloaded ME7, and I was hoping to get a new phone with MDK on it. He brought out another black S4 to me, and charged me nothing. He put it in the system as a failed update. Good guy saved the day!
My take: Go in, tell them your phone updated itself without prompting you, and you'd like a new phone. Don't mention anything about rooting/bootloaders, and if they ask for a better reason, ask to switch to a different color. Chances are you'll end up footing the $35 restocking fee.
Thanks, guys.
I went into a Verizon store today to try to get the exchange and got hassled... the guy insisted that there must be something wrong with the phone in order to exchange the device for an identical model or they would have to charge me the full, unsubsidized price. Of course, if I wanted to get the same phone with the other color it would only cost a restocking fee... go figure. I went on a rant about how that made no sense and that I wouldn't sit there trying to make it crash in front of them because it could take hours. He told me it was impossible, but I could call the Verizon help line and if they think that's a sufficient reason maybe they'd do the exchange.
So I went home, called the help line, got a guy in a minute and five minutes after that they are shipping my replacement device at absolutely no cost. No restocking fee or anything as he said it was a swap-out and the restocking fee doesn't apply. Of course, my only worry is with what the guy at the store said where they might charge me the full price if they find nothing wrong with it. However, the guy on the phone didn't make any mention of that possibility and I told him no lies... I said I updated system software and the phone has been much less stable, it crashed a few times (which is true), and I got advice from others stating they had similar issues with the new system software and that they got a replacement from Verizon. All that considered, is there any chance they might charge my account?
Anyway, I'm hoping they won't and I'm happy for the moment because I'm one step closer to getting a custom rom on my new phone. Hopefully... I still wouldn't know what to do if they actually send me a new device with ME7 on it. Maybe I shouldn't count my chickens until it arrives. I guess I'll know by the weekend if I'm a happy camper or not.
Thanks again for the advice.
Theyre probably starting to catch on with all the returns theyve been having.
Sent from my SCH-I545 using Tapatalk 2
The other day I called best buy's warranty department because my stock battery had (for lack of better terms) swollen and now I couldn't reseal the back plate. They acted as if this was a common occurrence and said they would have a new one mailed out this week. No need to send my old one back or any other questions. When it came it turned out to be a Lenmar 4600mah.
I probably I try as well
Sent from my SAMSUNG-SGH-I717 using XDA Premium 4 mobile app
I had to swap out my phone thru their black tie program once so far due to being clumsy. Phone got bashed up pretty good from falling down the stairs. Pretty painless process although they messed up my unlimited data and I had to go to the ATT corporate store to remedy that. Just took like 2 weeks to get a replacement and had to use a terrible HTC loaner while waiting.
I read somewhere that if you get a replacement in the 2nd year that they consider that your last replacement. Anyone know if that is true or experience that?
scottj437 said:
The other day I called best buy's warranty department because my stock battery had (for lack of better terms) swollen and now I couldn't reseal the back plate. They acted as if this was a common occurrence and said they would have a new one mailed out this week. No need to send my old one back or any other questions. When it came it turned out to be a Lenmar 4600mah.
Click to expand...
Click to collapse
Lucky you. In Canada you can't even get those in BB. Silly Canada.
Does your phone last noticeably longer?
kimocal said:
I read somewhere that if you get a replacement in the 2nd year that they consider that your last replacement. Anyone know if that is true or experience that?
Click to expand...
Click to collapse
My wife just replaced hers a month or two ago with no problems, we are well into our second year. I will try to replace mine within the next month, so I'll report back. I've replaced mine 5 times already, and I will replace her's and mine again before we upgrade. I think if you are paying the insurance, they have to replace. If they don't replace it, then why am I still paying ~$10/month?
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
smknutson said:
They will exchange it like any other method of buying the phone. Which, this sounds like a warranty issue so the 14 days shouldn't matter.
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Click to collapse
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
I have to go through warranty? Can I just go back to the store where I bought it? Can it be exchanged there? Sorry if that's a dumb question.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
You could exchange it if he wants a different device, but if exchanging for another m8, they will probably treat it was a warranty issue.
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Crimson Ghoul said:
Mine had a defect on the head phone jack. They replaced it on the 14th day without having to pay any fees. They will only charge you if you switch phones. Even if it is just a color change
Click to expand...
Click to collapse
Was your M8 purchased through ATT next? and they let u exchange?
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
Click to expand...
Click to collapse
I bought my M8 at the full retail price.
I exchanged an m8 in a store that I had ordered through their website. The phone was bought through Next and I exchanged it on the 14th day. Whoever said they wouldn't exchange it for another m8 is wrong. If he is within his 14 days they will exchange it for another m8 or even a different device. After that they treat it as a warranty issue.
As a matter of fact, if you are within your 14 days and try to get a warranty exchange they won't allow you. They will tell you you are within your 14 days and should exchange the device.
How do I know this? With my m7 I ordered a 64gb in store.. It was defective.. Stores were not stocking the 64gb, only the 32.. I called to exchange it and they told me since I bought it in a store I had to exchange it in a store.. But no stores had any 64gb.. It was a hellish ordeal.. I had got fed up and tried to get the warranty department to give me a warranty exchange.. They did not allow me to... They said I was still within my 14 days. So if you're within your 14 days they won't even let you get a warranty exchange.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Was your M8 purchased through ATT next? and they let u exchange?
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Click to collapse
I purchased two S5s through Next, and it was the standard $35 restocking fee to exchange to the m8.
rahtrip said:
Anyone know how the exchange policy works if you used AT&T next to get this phone? I got my dad this phone on the AT&T next plan since he loved playing with mine so much. His keeps rebooting in a boot loop, and has a dead pixel. Stock, and used only for two days.
Click to expand...
Click to collapse
Within the 14 day BRE period, all warranty exchanges can be done in store. You don't have to pay a restocking fee, due to the fact there's something wrong with your dad's phone. You don't even really need to bring the original box, though it's recommended.
They might direct you to the warranty center, but should only do so if they are out of stock or you return/exchange outside of the 14 day window.
Get in there right away just to be sure.
They will recharge you a restocking fee if you exchange for a different device, not if you exchange for another m8. And again they will NOT process a warranty claim within your 14 days. Try for yourself.. If someone is within their 14 days call the warranty department.. Make up some BS abut the phone being defective and you need a warranty replacement.. They will tell you they can't process one because you are within your 14 days return period. Also I learned if you had ordered it from the website the 14 days begins at the invoice date.. not the delivery date which is pure BS.. It should be from the delivery date.
You have 14 days to replace the device for a different device or the same one but different color. If they find nothing wrong with your device, then you'll pay a $35 restocking fee(you might not depending on who you get) you'll also pay $35 to switch devices(M8 to S5 or w/e)
Now if you received a defective device from AT&T they can not decline you a replacement. I've ordered many phones from AT&T and replaced them due to damage within 14 days period. No restocking fee was charged to me.
Now unless they changed the policy since then idk
Sent from my SAMSUNG-SM-G900A using Tapatalk
factory defect == restocking fee waived
swapping "just because" == restocking fee.
i swapped out 2 M8s with zero fee, and they were willing to swap more out if i continued to find the same problem (dead pixel). Now im not on NEXT but that shouldn't matter.
Next doesn't affect exchanges or warranty returns or anything like that. The only thing different with Next is how you pay for the device itself.
Just go to the store, and get them to exchange it for another M8, they'll do it for free since the problems you have are a factory defect.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
I brought the unopened box that was delivered to my home with the S5 in it to a local store and got it exchanged for the M8 with no restocking fee.
You can exchange device at the store.....no fees if it's the same device. I had gotten an Active and didn't like it so I got charged a fee to swap it out for a 32gb S4. Had a bad S3 and they swapped it out no questions asked.
Sent from my HTC One_M8 using XDA Premium 4 mobile app