i bought a new DNA from soemone. he used it once hated it so he sold it to me. i am still on a 3g phone. and i had a 4g sim card that was able to get activated. BUT, i could not ever get my DNA fully activated. it never would show my phone number on the about screen. it was all zeros. after about 2 hours with tech support, 2 sim cards (that i had already), 2 factory resets they are trying one more thing, shipping me a new sim card. they dont think it is a hardware issue since i do get a 3g signal, i can recieve data but cannot make calls nor get them...another strange thing is i can get texts but cant send them. the techs (2 different ones) think it is somehting with the "system"
the ONLY thing i never told them was right when i got the phone, i used moonshine to get s-off and installed a custom rom....would unlocking teh bootloader etc BEFORE i activated the phone cause this? jsut to be safe i restored to 100 stock LOCKED so when i get my new sim i will be able to try from scratch
anyone else ever have this issue? i wish i would of activated it the say i got it when it was 100% stock..
thank you
Moonshine should have no affect of activating your phone.
Sent from my HTC6435LVW using xda app-developers app
Bigandrewgold said:
Moonshine should have no affect of activating your phone.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Are you on a custom rom? I have had problems on other phones if I was running a custom ROM and then switched sims - the new sim/phone number wouldn't activate.
dvigue said:
i bought a new DNA from soemone. he used it once hated it so he sold it to me. i am still on a 3g phone. and i had a 4g sim card that was able to get activated. BUT, i could not ever get my DNA fully activated. it never would show my phone number on the about screen. it was all zeros. after about 2 hours with tech support, 2 sim cards (that i had already), 2 factory resets they are trying one more thing, shipping me a new sim card. they dont think it is a hardware issue since i do get a 3g signal, i can recieve data but cannot make calls nor get them...another strange thing is i can get texts but cant send them. the techs (2 different ones) think it is somehting with the "system"
the ONLY thing i never told them was right when i got the phone, i used moonshine to get s-off and installed a custom rom....would unlocking teh bootloader etc BEFORE i activated the phone cause this? jsut to be safe i restored to 100 stock LOCKED so when i get my new sim i will be able to try from scratch
anyone else ever have this issue? i wish i would of activated it the say i got it when it was 100% stock..
thank you
Click to expand...
Click to collapse
I have had issues activating a phone that was rooted with Verizon- Verizon could not activate my phone until I went back to stock and un-rooted
Related
So long story short, I opened a new line and swapped my hardware to the new line for the TB on my line. After I left BB, I called Verizon to do the swap. They said they couldn't because my SIM card was programmed for the original line and I had to go back to a VZW to get a new provisioned SIM, which I did. It worked when I left, but since late last night, I have no 4G or 3G. Any ideas what the issue could be?
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Breakthecycle2 said:
Oh and when the phone goes into sleep mode and I awaken it, the 4G is lit up and then shortly after, no data.
Click to expand...
Click to collapse
when i first got my phone, the original 4g card wasnt working. turns out is was just bad... they swapped it for a new one and all is well. so i'm assuming u've already tried to reboot and see if that helps. maybe that card is bad as well? hmmm....u should go back to see if they can swap out to another one.
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Should I go back?
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
maybe try a *228 and press 1 to program .... just a thought, I hate having to deal with customer service
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
orcsbane13 said:
I could be wrong but I thought *228 did not work with these phones because of the sim card.
Sent from my ADR6400L using Tapatalk
Click to expand...
Click to collapse
I'd assume there is some good system in place for phones ordered online and what not.
How did anyone who ordered their phone online activate?
-Gilgamesh- said:
I would do a battery pull (pretty sure you've already done that) and remove and reseat the sim as well (if you haven't already) and if that doesn't work I'd reach out to Cust Service. May be something easily fixable in the system, save ya the time and gas of driving to the store.
Click to expand...
Click to collapse
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Geegolly said:
My 4g would drop off randomly and I just assumed it was my area's LTE working out it's kinks. Then after doing the manual 3g only switch, the data was still randomly dropping off, so I was up to try anything out.
I pulled the battery and reseat the Sim like you said and so far so good...mind explaining that?, lol, doesnt make sense to me.
thanks in advance
Click to expand...
Click to collapse
Improperly seated SIM card? Corrupted memory that a battery pull resets? Good Karma?
-Gilgamesh- said:
When I was in the store getting mine they were talking about how they'd been having allot of issues activating phone because of the large demand was causing a backup in the switch. There was a guy that walked in about 5 min before me and his would not activate, but then mine activated perfectly. So I guess it was intermittent. Makes me wonder if you got caught up in that backup when you activated the second sim.
Click to expand...
Click to collapse
Wow, exact same experience I had yesterday. I went in late, like 5:00 PM. I had to wait a while for someone to actually help me, but once I said what phone I wanted it wasn't more than 20 minutes to get the transaction done.
Do NOT do *228.
I had this same problem today when activating my phone. Just call Verizon and they will walk you through getting it activated correctly.
Ironically, on my way to VZW it suddenly started working. LOL. "clog" in the system? I don't know, but it's fast as hell!
I don't have 4G in my area yet but I got the TB anyway. I love it. But the 3G does the same thing, just keeps dropping out.
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
hotdawwgman said:
This keeps happening to me also. Its very Frustrating. What the number to VZW Customer Service?
Click to expand...
Click to collapse
Nevermind lol
Sent from my Ginger Tazz using XDA App
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Jrocker23 said:
Just so you know, *228 & *22899 do not work on the tbolt due to sim card. You cannot activate or update that way..
Click to expand...
Click to collapse
doesnt it still update the other radio? not everything uses lte.
No need for *228 because the sim card now is provisioned with auto PRL for when the phone does enter 3G service
DO NOT EVER ESN SWAP THE PHONE TO A NON 4G
Just like mentioned initially, the sim card and phone are designed for 4G lines only so swapping back to your old 3G device or onto another line is a bad idea.
If your trying to do an alternative upgrade and the store your at is full of morons, ask them if they could possibly do a Customer Provided Equipment Upgrade and then then ring out the phone in their point of sale system with the contract you have signed.
Until VZ Corporate figures out another way to do alternative upgrades, this is the only method I have found to get around this
Yes in many cases (including me) we have found it to take a while for 3G or 4G to stay on. Give it time. dial #832 to prove your phone can make calls and receive text messages. anywhere from 10 to some cases an hour before the phone is in full lock.
If your still having a problem go out for a walk or drive, heard switching between towers can help push the process.
I had the exact same problem as the OP, to fix it Verizon made me go back to best buy, you have to get the phone exchanged for a new one and then they have to call in to setup the new untouched TB on the line you want it on. Believe me it took 3 hours for them to finally fix it, and that's what did it.
Sent from my ADR6400L using XDA Premium App
Hello all,
I have had no data connection in the last few days. solid signal, but no data. i have done almost everything i can do and still the same result. switched back to Rev.A and i can get 3g "ok", not sure whats up. Any suggestions? I also reflashed the Mr2 radio and no change.
Another thought is my SIM card might have taken a dump. Id be willing to take it into verizon and get a new sim but dont want to unroot, revert to stock. got way to much going on with my phone to just start from scratch again : ( just so i can "try" if a new SIM would work. what would happen if i took my rooted thunderbolt into a verizon store for a new SIM card?. Would they Deny me service?or put a note on my account stating i have rooted and voided my warranty?. Just curious as to what would happen. they would deffidently notice right off the bat because of my sense 3.0 rom, kernal, gingerbread, signal icons,lock ring,signal bars, spash screen, boot animation and sound, etc...
need help guys! thanks in advance! : )
Well I know you said you don't want to but just make a nandroid backup before you unroot and stick it on your pc for safe keeping. Then when you are re-rooted just wipe everything and restore the backup and you are EXACTLY where you were before. Plus with Revolutionary re-rooting takes all of 5-10 minutes.
Sent from my HTC Thunderbolt
Talk to the guys there. Get a feel for them... The guys at the shops near me couldn't care less about a rooted device. As long as the software isn't the issue, which a bum SIM shouldn't be, they shouldn't really care. I'd feel them out a bit before assuming unrooting is a must. You might get lucky.
I will send this thread up. This is exactly the problem I am experiencing. The Thunderbolt has perfectly good network signal but data connection is not working. It complains about "SIM card not found" when entering the Settings and APNs. The SIM card is detected by the device otherwise, it's possible to save contacts to it and retrieve them. But 4G data is completely dead.
I visited a VZW store yesterday and received a new SIM card but the problem is still there. I have also tried to reflash to the latest leaked radio without any solution.
The ROM used is the latest Synergy Nightly.
I begin to consider the possibility of restoring the Thunderbolt back to stock and get a replacement but it would be good if this problem can be solved.
THUNDEROID said:
Hello all,
I have had no data connection in the last few days. solid signal, but no data. i have done almost everything i can do and still the same result. switched back to Rev.A and i can get 3g "ok", not sure whats up. Any suggestions? I also reflashed the Mr2 radio and no change.
Another thought is my SIM card might have taken a dump. Id be willing to take it into verizon and get a new sim but dont want to unroot, revert to stock. got way to much going on with my phone to just start from scratch again : ( just so i can "try" if a new SIM would work. what would happen if i took my rooted thunderbolt into a verizon store for a new SIM card?. Would they Deny me service?or put a note on my account stating i have rooted and voided my warranty?. Just curious as to what would happen. they would deffidently notice right off the bat because of my sense 3.0 rom, kernal, gingerbread, signal icons,lock ring,signal bars, spash screen, boot animation and sound, etc...
need help guys! thanks in advance! : )
Click to expand...
Click to collapse
Theres a issue with some roms not being desprinted enough and flashing them can corupt the vzw setup. Either flash back to orig and reroot or do the ##whatever and make sure your data config is right. If i helped and im sure i did click thanks
Sent from my ADR6400L using xda premium
My co-workers phone service got cut off recently, and after it was re-connected, she lost 4G. I had her on Synergy 255 and had the latest radios I found which was CDMA: 1.48.00.0906 LTE: 0.01.78.0906. Even when I updated her to Synergy 262, the problem persisted.
Anyone know what might have happened, I know the recent OTA update for gingerbread has been giving people problems, is it possible the OTA update problem also affected her phone since she was already in gingerbread?
I just put BAMF Forever 1.0.7 on her phone, and it's still only able to connect to 3G, is the problem on verizon's side?
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Grnlantern79 said:
Check your settings in say an app like LTE on/off make sure she is in LTE mode or cdma/LTE
Sent from my Thunderbolt using XDA App
Click to expand...
Click to collapse
tried to put her on LTE mode only a few time before, and she can only get 1x speed.
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
wrich73 said:
Unroot it, return to stock with the full RUU and see if its busted. If it is you probably have a bad radio in the phone...I had to send my first TB back a week after I got it for this reason.....
Customer service was very helpful believe it or not, just make sure you tell them you have already done a hard reset on the phone, done the OTA's and 4G still doesn't work. The will ask you your build number, etc. to make sure it matches what's "in the system".
So just return to unrooted Froyo, do any and all upgrades to get it current, if it still doesn't work you should be able to get a new phone.
Click to expand...
Click to collapse
I'm hoping I don't have to go there, but it seems I'm not the only one with the problem, since I found some people with similar dilemma on the radio thread.
Sent from my HTC Glacier using XDA Premium App
Sim card
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Did you ever try just flashing another radio? It's worth a try. I would try flashing the radios from the 1.70.605.0 build.
movielover76 said:
Another idea is that the sim card is dead.
Verizon 4G sim cards can't be reactivated once their deactivated, this happens when you try activate a 3G phone on verizon from a 4G phone, the sim will be dead in 24 hours, I'm guessing the problem may be the same here, once the SIM was disconnected in the system, it can't be reactivated.
Unfortunately to get a new sim, you'll still have to return to unrooted stock to get support from Verizon, but I expect the phone itself is just fine.
Verizon employees are still somewhat inexperienced dealing with these 4G sim cards from what I've seen in stores, so they may have failed to account for that when they reactivated the service.
That seems more likely to me than the phone just happened to break when the service was disconnected.
Click to expand...
Click to collapse
You we're exact on the mark about the sim registration. I told her to replace the sim. And sure enough it worked after it was activated. Glad I didn't I have to resort to going stock and unrooting... She probably would've beat me up...
Sent from my A500 using XDA Premium App
I have been searching for 3 days trying to find the problem. I have an AT&T Galaxy s 2 that I rooted using the Zedomax root through ODIN. I unlocked it to use for my T-mobile service. Everything was working fine for months. Then one day I woke up to use my phone and there was a circle with a cross through it. I am not able to call out or even get a data connection. So I tried flashing back to stock no root and same thing. I put a AT&T sim in and it was the same thing. Flashed back to root several times and I still get the same thing. I checked to see if my radio was on and it was fine. Did Either Service just block the phone? I don't get it. When I leave my house I get bars but no connection on both data or service. Yet I get all kind of texts . So why wont it let me call out or even use my browser if i go down the street and it says it has service and is getting texts? I swapped phones and works perfect so I know it can't be my SIM.
Any help would be greatly appreciated!
Thanks.
Don't. Use. Zedomax.
evoevo said:
I have been searching for 3 days trying to find the problem. I have an AT&T Galaxy s 2 that I rooted using the Zedomax root through ODIN. I unlocked it to use for my T-mobile service. Everything was working fine for months. Then one day I woke up to use my phone and there was a circle with a cross through it. I am not able to call out or even get a data connection. So I tried flashing back to stock no root and same thing. I put a AT&T sim in and it was the same thing. Flashed back to root several times and I still get the same thing. I checked to see if my radio was on and it was fine. Did Either Service just block the phone? I don't get it. When I leave my house I get bars but no connection on both data or service. Yet I get all kind of texts . So why wont it let me call out or even use my browser if i go down the street and it says it has service and is getting texts? I swapped phones and works perfect so I know it can't be my SIM.
Any help would be greatly appreciated!
Thanks.
Click to expand...
Click to collapse
DId u try calling T-mobile? or AT&T about the issue?
Well I'm on a "no contract plan" and buy my phones cash. So no warranty. So Zedomax is bad?
Maybe flash a radio to it. I've noticed that I lose service with some roms occasionally. But when I do, I just flash a radio and it seems to fix it.
Sounds like a bad APN setting to me.
Sent from my SAMSUNG-SGH-I777 using xda premium
evoevo said:
Well I'm on a "no contract plan" and buy my phones cash. So no warranty. So Zedomax is bad?
Click to expand...
Click to collapse
Very bad. Its well known to cause many problems on peoples phones. They usually come here after messing up their phone from his website which is no bueno and annoying. Stick with xda from now on, it won't steer u wrong
Sent from my SGH-I777 using XDA
Call your service provider and verify your APN settings are correct.
From my own limited knowledge. A circle with line means no signal. Bars without a connection type icon means a signal but no service.
As far as useing the zedomax rooting method, as per the OP if it was running fine for monrhs, that clearly isn't the issue.
Sent from my SAMSUNG-SGH-I777 using xda premium
doublen1 said:
Maybe flash a radio to it. I've noticed that I lose service with some roms occasionally. But when I do, I just flash a radio and it seems to fix it.
Click to expand...
Click to collapse
I'll try flashing a radio and see if that works. .
i have checked all my APN settings and everything seems ok to me. I have hard reset multiple times. My data packet shows on. I also checked my settings to see if my radio is on and it says yes. My Iemi number shows. I'm so confused what could be wrong. It won't work with both ATT or T-mobile. Should work no matter what considering this is an ATT phone.
Had a Rezound from Asurion running 4.03.605 and Hboot 2.27. All was well. Left Los Angeles on 12/21. Arrived the next day in the Bay Area on 12/22. And since then? Not able to make or recive a call. All else works: 4G, internet, texting. Just calls. On the phone with Verizon for 1 hour, resettting all data info to my account and phone, no luck. Two hours in store getting new SIM and resetting system...no luck. Another Asurion replacement sent....new SIM card and THE SAME THING! Issue was escalated to Verizon networking team and I spent two hours on the phone yesterday trying to determine issue. Now if the SIM card and all matching items (IMEI) matched up, it should all work, right? The same SIM card was put into two different rezounds...one rooted, one not (fresh out of box) and neither could make a call. The tech finally stated that the software on the phones was the global leak of 4.03 and not a release authorized by Verizon...my reaction - "What?" The tech went so far as to suggest installing the last global leak - 4.05 and new radios and see what happens. Did just that...AND STILL NOTHING. Phone is perfect. Just no phone. Call goes out, connects, then lost. Same for incoming. No one seems to have a solution except blaming the phone software, tower differences between here and L.A....on and on. I find it all BS....because if the plder 4G SIMS are not compatibile, wouldn't many people across the USA have issues? So I come to ask for some of your thoughts. I am plagued right now. Have lost income due to my lack of access and reachability. And being two months shy of my anniversary for an upgrade, the great Corporation will not budge and get me a new working phone. This is a nightmare. I only imagine that as soon as I get back to Los Angeles, the phone will "miraculously" work again.
FYI: I had my original Rezound running 4.05 and Hboot 2.28 back in July 2013...came to the same trip LA->Bay Area. Never had a problem.
Thanks for your time all!
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
acejavelin said:
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
gjrscribe said:
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
Click to expand...
Click to collapse
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
REV3NT3CH said:
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
Click to expand...
Click to collapse
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
gjrscribe said:
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
Click to expand...
Click to collapse
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
REV3NT3CH said:
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
Click to expand...
Click to collapse
Done it all with the roaming settings, thanks. But as we all surmise, it's Verizon's problem...old phone can't connect with current networks. They need to admit this and get me a new phone.
8 days with no phone capability and counting.
Just tell then it's your work phone, and that you need it for your job or else. Even most prepaid companies like SraightTalk would replace it of it was your work phone. ST even upgrades you, because it is their fault and not yours.
Sent from my Rezound using Tapatalk
if u use another sim its not working ?
its sounds like hw problem
Proz00 said:
if u use another sim its not working ?
its sounds like hw problem
Click to expand...
Click to collapse
Two phones and two different SIMs... Very unlikely to have identical hardware issues in two different refurbished phones that is region specific.
Sent from my Nexus 4 using Tapatalk