Hi guys been an owner of my s3 for only 4 months when son knocked water on it not much but enough to kill my speaker and to make the flashlight on the back stay on permanently. so took phone to shop as was told samsung wont help with water damage against there warranty so shop fixed it in 2 days for 50 gbp then all been well for a week now i turn phone on and its back the flashlight refuses to go off no matter what i do as any 1 got any ideas or should i scrap this phone and get a new 1 as im upset it only 4 months old its a pain to have the flashlight on all the time but i cant turn it off only by removing battery then when i power on again its back from moment phone boots up TIA
send it back to service
Glebun said:
send it back to service
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Click to collapse
u mean with kies software i did that and problem still there, the shop that fixed it are unwilling to help they just want me to pay more money i guess u live and learn im just stuck not sure if its worth taking it to another shop or sell for spares and get a new phone
ratboy666 said:
u mean with kies software
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Click to collapse
no, I mean with people who fix phones
You have paid for a repair that had not been effective........take it back and threaten them with the ombudsmen/court/solicitors......you're not going to get anywhere if you don't stand and fight your corner
i did try that 1 bud and they want me to pay another 35 for it fixing im not sure who to report shop too but definately bad traders
ratboy666 said:
i did try that 1 bud and they want me to pay another 35 for it fixing im not sure who to report shop too but definately bad traders
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Click to collapse
Go to local council or C.A.B. is the best advice and get them nailed!
Related
hello my insurance wont pay for its repair cuz it didnt report it within 24 hours and now i have to fix it myself, i know its a joke right ?
i heard that it is safer to buy the lcd with it as well cuz u could end up breaking it.if u put New HTC HD2 HD 2 Lcd Screen Display + Touch Digitizer in ebay, u should get some results, do u think they are suitable ??
iam a complete noob when it comes to putting it together and i was thinking of just buying the touch screen but i think its gonna be hard
cheers for the help
Zoro8500 said:
hello my insurance wont pay for its repair cuz it didnt report it within 24 hours and now i have to fix it myself, i know its a joke right ?
i heard that it is safer to buy the lcd with it as well cuz u could end up breaking it.if u put New HTC HD2 HD 2 Lcd Screen Display + Touch Digitizer in ebay, u should get some results, do u think they are suitable ??
iam a complete noob when it comes to putting it together and i was thinking of just buying the touch screen but i think its gonna be hard
cheers for the help
Click to expand...
Click to collapse
How broke is it? If its just unresponsive then take it to the shop and they will send it away. If its smashed then your insurance will cover it. How do they know when it happened?
My touch screen went and I took it to Vodafone who in turn sent it to HTC and they couldn't fix it so they sent me a new phone. You are on a contract and you pay insurance. They have to help you. It's in your contract.
well the phone works and i can see everything on the screen but i cant do anything cuz touch doesnt work. my contract is with t-mobile and i went to the shop today and they said it might cost me around £120. my insurance company already rejected the claim cuz apparently they state in their terms and conditions that i had to report it within 24hours.
i wish if there is a shop where i can give them the touch screen and they can fit it for me
Zoro8500 said:
well the phone works and i can see everything on the screen but i cant do anything cuz touch doesnt work. my contract is with t-mobile and i went to the shop today and they said it might cost me around £120. my insurance company already rejected the claim cuz apparently they state in their terms and conditions that i had to report it within 24hours.
i wish if there is a shop where i can give them the touch screen and they can fit it for me
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Click to collapse
How long have you had the phone? Mine was a year old when I took it in. Go to another t mobile store give it to them, tell them you don't know what's wrong with it. They will take it off you and send it away. Or ring them and explain. They won't want to loose a valued customer.
Garrylufc said:
How long have you had the phone? Mine was a year old when I took it in. Go to another t mobile store give it to them, tell them you don't know what's wrong with it. They will take it off you and send it away. Or ring them and explain. They won't want to loose a valued customer.
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Click to collapse
it will be a year by the end of this month and my contract finishes in july. if i take it to t-mobile, they gonna see the screen is cracked and send it to repair then give me a quote for over £100 which is abit too much if iam honest
Zoro8500 said:
it will be a year by the end of this month and my contract finishes in july. if i take it to t-mobile, they gonna see the screen is cracked and send it to repair then give me a quote for over £100 which is abit too much if iam honest
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Click to collapse
You didn't say the screen was cracked. Surely the insurance should cover accidental damage. If it doesn't what's the point of it. I've had my Hd2 for 14 months now and still love it. Cancel the insurance and put the money towards getting the beautiful machine fixed. Don't do it yourself because I've known people who know more than me and you to fook it badly. Good luck. Ps. Get the desire hd in July
Garrylufc said:
You didn't say the screen was cracked. Surely the insurance should cover accidental damage. If it doesn't what's the point of it. I've had my Hd2 for 14 months now and still love it. Cancel the insurance and put the money towards getting the beautiful machine fixed. Don't do it yourself because I've known people who know more than me and you to fook it badly. Good luck. Ps. Get the desire hd in July
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Click to collapse
Have you considered calling your insurance and (while praying that you don't get put on to the same person you had last time) saying that you cracked the screen an hour ago? This 24 hour rule seems ridiculous.
But yeah, only replace digitizers if you feel confident that you know what you're doing. I've done it for about 6 different phones and iPods, and I'd say that for 3 of those I've ended up having to buy more parts I wasn't expecting to pay for just because I made a tiny mistake.
ben_duder said:
Have you considered calling your insurance and (while praying that you don't get put on to the same person you had last time) saying that you cracked the screen an hour ago? This 24 hour rule seems ridiculous.
But yeah, only replace digitizers if you feel confident that you know what you're doing. I've done it for about 6 different phones and iPods, and I'd say that for 3 of those I've ended up having to buy more parts I wasn't expecting to pay for just because I made a tiny mistake.
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Click to collapse
well i suppose i can ring them to say i have broken my phone and would like to claim and i just have to fill in the claim sheet and all that. surely their system will recognise that i already had a rejected claim about a month ago loooool right ??
how about i buy the digitizer and u do it for me, i'll give u a good price if u fit it and i live in london.
cheers guy for all the replies
Zoro8500 said:
well i suppose i can ring them to say i have broken my phone and would like to claim and i just have to fill in the claim sheet and all that. surely their system will recognise that i already had a rejected claim about a month ago loooool right ??
how about i buy the digitizer and u do it for me, i'll give u a good price if u fit it and i live in london.
cheers guy for all the replies
Click to expand...
Click to collapse
If you actually made a claim then yeah, I guess you're right. Haha... I don't know. I've stopped with these things recently because I've been so busy, and I hate working on things that aren't my own in case I break something. I was considering buying a cracked HD2 and fixing it up for myself a while ago but the soldering put me off, it's all just a bit too fiddly.
Delete....
tailsthecat3 said:
As the title states, I discovered one red pixel. I hate it. So I'm looking for suggestions to get this repaired.
I'm trying software solutions for now. But can someone recommended a reputable service company that could repair/replace the screen?
I'm good with that sort of stuff and wouldn't mind repairing or replacing the screen myself.
Please and thank you! I found this discovery to be quite devastating and am the type to do whatever it takes to get the device to where I want. Thanks, again.
Sent from my Google Nexus S 4G via XDA Premium
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Click to collapse
Damn that sucks lol I'm ocd when it comes to a dead pixle or lint on a screen protector . There is a guide on here to replace ur screen also ebay has new screens pretty cheap . You also could have Sprint fix it if you bring your own part maybe . I would do it my self if I didn't have insurance on it.
you might be able to find an app or video that flashes a bunch of colors a lot, I did that with an ipod that had a stuck pixel and it fixed it for me
I know I fixed one on a monitor by putting pressure wth my finger and turning the monitor off and on. Not sure if the touch screen stops that front being a solution.
Delete....
You can do that, but they will know it was unlocked.
Odoslané z môjho HTC EVO 3D X515m cez Tapatalk
Delete....
tailsthecat3 said:
I've seen bootloaders with custom lock/unlock messages. There has to be a way to make it read 'locked'. Thanks.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
I know what you mean man . But on the new hboot your stuck with relocked sucks. Anyways hope you get it fixed.
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
sairegsx said:
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
Click to expand...
Click to collapse
Worked for my evo 4g...I stuck it in a cup of water... Then turned it on and put it in the freezer
If you want to do it the "free" way pull battery... Insert into microwave for 10th seconds... And try to turn it on.... If it doesn't turn on go to sprint and say "it got warm on the charger and won't turn on"
If it does turn on try the microwave again (not long enough to melt anything just enough to fry the motherboard)
*note*
People have been doing this since the G1 days and has worked for people...don't blame me if it doesn't tho
Delete....
Bear gri11z said:
Worked for my evo 4g...I stuck it in a cup of water... Then turned it on and put it in the freezer
If you want to do it the "free" way pull battery... Insert into microwave for 10th seconds... And try to turn it on.... If it doesn't turn on go to sprint and say "it got warm on the charger and won't turn on"
If it does turn on try the microwave again (not long enough to melt anything just enough to fry the motherboard)
*note*
People have been doing this since the G1 days and has worked for people...don't blame me if it doesn't tho
Click to expand...
Click to collapse
That is called insurance fraud and is illegal .
sairegsx said:
If you are going to send it to the insurance anyway, get everything you want out, then crack it.... i mean literally just drop it till the screen brakes, then take it to the insurance for a cracked screen, or sink it! ...not prove it was ever rooted!...it might work...what you think?
Click to expand...
Click to collapse
Well, if repair technicians are apes from Amazon rain forest, then yes, this could work.
tailsthecat3 said:
I don't pay for insurance because I bought a brand new phone and I refuse to pay a monthly fee to have the device I purchased new, replaced by a refurb.
I refuse to give up but if anyone has a link to an OEM official screen, not a cheapy on eBay, please, please link. I am so, so distraught over this ...sucks being a nerd.
Sent from my Google Nexus S 4G via XDA Premium
Click to expand...
Click to collapse
You get a new phone from insurance.
If you got the phone within the past 14 days, they will swap it out for you with a new one free of charge.
You can also return it and get another phone like the ET4G.
If it's been over 14 days but within 30 days, you can still get the Sprint TEP insurance which replaces it with a new one. Pull battery during a flash and then it won't boot up. Give it to them and tell them it stopped working. They will replace it with a new one.
Even if it's been over 30 days, you can call and (politely) complain about how you bought the phone new and it had a dead pixel. They will send you a new one free of charge (you will have to send yours back but they will send you a new one)
These will all work with an unlocked bootloader since they don't check. If you want to be more safe, you can run 'fastboot oem lock' in a terminal while in bootloader, but it will say ***RELOCKED*** at the top and you won't be able to unlock it again.
That is called insurance fraud and is illegal .
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Click to collapse
Yes, very illegal, and is why our insurance deductibles go up every year or so.
I refuse to pay a monthly fee to have the device I purchased new, replaced by a refurb.
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Click to collapse
Once you take the phone out of the box and turn it on, it is "used". Not sure why people feel they are entitled to a brand new phone to replace a used one. Sprint will give you a new one under warranty for the first 30 days if you have problems. Otherwise, you get a refurbished one to replace your used one.
You get a new phone from insurance.
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Click to collapse
No you don't. 80% of the time you will get a refurbished one.
If it's been over 14 days but within 30 days, you can still get the Sprint TEP insurance which replaces it with a new one. Pull battery during a flash and then it won't boot up. Give it to them and tell them it stopped working. They will replace it with a new one.
Click to expand...
Click to collapse
Once again insurance fraud is illegal.
If the OP has had the phone less than a year, a dead pixel is covered by the factory warranty through sprint. Just unroot and take into a corporate sprint store, they will either fix the screen, or give you a replacement for free. Insurance is not needed if you are within one year from the purchase date. Insurance is only for losing/breaking/stealing your phone.
These will all work with an unlocked bootloader since they don't check.
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Click to collapse
Every corporate sprint location will check if your device is rooted. If it is, they will just ask you to unroot it, so he might as well just unroot before going in.
Thanks to a few of you.
I'm returning it for a new one.
Mods please lock and delete this crap thread.
Sent from my Google Nexus S 4G via XDA Premium
So my S2 died Sunday 14th, would not turn on no matter what i did wouldnt charge just died. Its rooted every since i got it and never had any issues. So i know rooting it void my warranty but i called samsung UK booked the repair they send the a free post bag send it back on 18th and have my S2 back on the 24th repair and updated with no questions about why it was rooted they just fixed it no questions asked.
I have to commend them for this, and for the service they provide i will stick to samsung for all my future phones due to this great service.
GREAT Job SAMSUNG!!!!! :good::good:
As long as the rooting process/flashing had nothing to do with the phone dying, you should always get the phone repaired or replaced for free
No.They will chuck it back at you if they discover its
Not running stock rom
Water damaged
Your lucky they couldnt boot it up.If they could youd have been hit with a bill for about £180,or got it back unfixed.
theunderling said:
No.They will chuck it back at you if they discover its
Not running stock rom
Water damaged
Your lucky they couldnt boot it up.If they could youd have been hit with a bill for about £180,or got it back unfixed.
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Click to collapse
In my country we have insane customer rights, if the rooting / flashing has nothing to do with the error on the phone, then they will fix it / replace it.
If the person you are delivering the phone to, doesn't mention that it will cost money, it won't cost anything.
We have additional 5 years of "warranty".
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
post this in the Howard Forums, you will get more responses there.
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
andy55 said:
Did you ***** them out? I've found *****ing fixes 99.9% of problems between you and big business.
That's terrible though, good luck with that
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Click to collapse
Was so dumbfounded when they quoted the repair price
Lol that's not the price for the mainboard, that's the price of the phone when it was released a YEAR AGO
yo2boy said:
That effing sucks big time. A close friend of mine sent his WIND Mobile Amaze for repairs to an HTC Authorized service center and had it fixed within two days. I'm planning on doing that instead of giving it to WIND considering the BS you're dealing with now.
I also recommend you post this exact thing on HowardForums or on the MobileSyrup forums for more attention. Good luck.
Click to expand...
Click to collapse
Wind doesn't repair them, they give them to a repair company.
rbaruch said:
Sent my phone for repair since they don't replace phones on the spot anymore.
Been at repair for 1-2 weeks. Stock ROM
Get a call today saying that a repair would be ~$600, and if I didn't want a repair, that I'd have to pay a mandatory $25 fee just for the analysis since "the software is different" and the mainboard was tampered because apparently I opened it up and played with it. Wtf do I do? This is ****ing ridiculous?
I've never opened up my phone EVER... this just put me in the worst mood. The headphone jack not working was obviously because the headphone jack is broken from not being able to put up with constant usage, not because I tampered with it.
EDIT: I will never purchase another phone from WIND, and will probably cancel my plan with them once I finish off my Tab. Rogers may charge you more per month but all my family members have had warranty issues dealt with immediately and without this kind of bull****
Click to expand...
Click to collapse
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
meh_beh said:
Hey, I am in the same boat as you, sent my amaze in on the tuesday after Thanksgiving just got it back on Nov 2nd , 3 weeks.
Same excuse I was given as you - off warrenty mainboard tampered etc. 600.00 to fix my phone yea right, the phone wasnt even that much when I got it. I was on stock rom, s-on not rooted. The 25.00 fee was waved cause I wasnt going to pay it and my full 80.00 was refunded.
Now I have an electronic brick and I swear I am done with Wind and HTC I will never get an HTC phone again Samsung all the way for me. I wont ever get a device from Wind they dont even have a phone protection plan for situatuions like this. Not to mention the bluetooth on the Amaze is beyond terrible HTC should recall this phone.
It just gets me though that I got the same excuse as you did mainboard tampered etc.
It is like they don't know what is wrong with the phone so they pull an excuse outta there ... so they dont have to replace it.
I have to agree I am gonna call and make a fuss I refuse to have this tab either they wipe it or replace my phone. When I was with Rogers my device was delt with even off warrenty and that was when I did root it. Rogers may charge more but hey I guess the saying is right you get what you pay for, lesson learned!
Click to expand...
Click to collapse
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
I have the same phone. What happened to the phone for it being sent in for repairs?
jgoedhard said:
I have the same phone. What happened to the phone for it being sent in for repairs?
Click to expand...
Click to collapse
Headphone jack didn't work properly.
rbaruch said:
How did you get the $25 waived? I have a contact @ a wind store that said almost ALL the phones that come back the repair center says "mainboard corrupted/tampered with"
These guys are thieves. I'm just going to buy Nexus phones straight from google from now on.
Please keep me updated! I have so much work to do this week, 3 upcoming exams i have no time to sit on the phone and argue with WIND atm
Click to expand...
Click to collapse
I am getting the run around big time.
At the store I was told "we are just the middle man" call customer service and ask for retention.
I call, the person who answers, as we have come to expect from Wind does not speak English very well and
also has absolutely no idea what anything is. They have no business working in customer service.
I asked to speak to retention I am told oh sorry I can not transfer you to retention unless you are going to cancel your
service. I asked to speak to supervisor and I was hung up on 3 times, never got a supervisor on the line.
I absolutely officially HATE HATE HATE Wind mobile.
I went to a different Wind store to ask them to call for me and I am told oh
you have to go to the warranty store you went to and they can help you, even though the person at the warranty store told me "we are just the middle man" so again worthless Wind employees. I am just very frustrated and pissed off.
I didn't pay the $25 fee because I said no, 3 weeks and it isn't fixed and you think I am gonna pay, nope.
So it was waved.
My next and last step is to speak to the store again and have them call (as I wait) who ever needs to be called so I can file a complaint.
I know I didn't break my phone and I am not gonna be stuck with a tab for it.
Go make friends at a corporate service store.. My guys in oshawa mall have been great!
e-Sex.. All of the carpral none of the tunnel
I bought a "like new" HTC One off of eBay. At first it seemed great and really did look like new.
Unfortunately I've come to realize the speakers are blown. Any audio above 50% volume crackles/buzzes. Sounds HORRIBLE at 90% volume +
Does anyone know if HTC or AT&T will cover their phones under warranty if you're not the original owner? I know with Apple the warranty is tied to the phone, I could buy a iPhone 5 off of eBay today, and if next week it starts acting up I could take it into Apple and they would replace it.
I contacted HTC support and at first of course they said "lets see if its a software problem, reset the phone blah blah" did the factory reset and of course it didn't help. Even when the phone boots up the AT&T jingle is distorted and buzzes. I told them the factory reset didn't fix the problem and the reply I got was something like:
"We are always updating the software to fix bugs. Be on the lookout for updates for your device to see if it fixes your problem."
...so a software update is going to magically repair the hardware of the speakers? Awesome. Anyway, even if they do ask me to send it in for repair do you guys know if it would be covered under warranty since I'm not the original owner?
Or would I be able to walk into AT&T and ask them to repair or replace it? Thanks.
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
donniesd said:
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
Click to expand...
Click to collapse
Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
hyelton said:
Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
Click to expand...
Click to collapse
You should re-read what i wrote.
donniesd said:
Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.
Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
Click to expand...
Click to collapse
donniesd said:
You should re-read what i wrote.
Click to expand...
Click to collapse
Yea but still could get it for free...
hyelton said:
Yea but still could get it for free...
Click to expand...
Click to collapse
Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free
This is one of the first times AT&T gets this :good:
ATT Replacing Ebay Phone
play2lose said:
Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free
This is one of the first times AT&T gets this :good:
Click to expand...
Click to collapse
I got mine off Ebay as well.. Did they check the s/n, imei, or need a receipt?
I would also like an answer. I bought a used htc one recently and the top speaker is crackling like mad when the volume is about 3/4 the way up.
I know the phone has a one year warranty through htc. Anybody have any luck getting a replacement from htc or at&t?
Does the warranty transfer over to a second owner?
thanks!
Speakers are defective but screen has small crack? Warranty valid?
My phone has the same issue, but it has a very small crack on the screen.
Is the Warranty still valid? Is it true that if the screen is cracked the warranty is invalid?
I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
roblox84 said:
I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
Click to expand...
Click to collapse
I'm curious how you made out...did they replace the phone?
I literally just got off the phone with att. They did want to do a reset, but I told them I already did that. The lady, asked how I did it. So say you went into backup/restore. And tried restoring that way. She also asked about the water sensor under the phones flash. If there was any red in it. After that it was address verification, and telling me I'm the best part of att. No 15$ fee, no nothing.
Sent from my HTC One using xda app-developers app