samsung note 2, out of service problem - Android Q&A, Help & Troubleshooting

Hi there. I thought i would pass on this helpful information mainly to do with the note 2.
A couple of days ago i was playing around on my note 2 and after a short while it rebooted it self and came back on. When it returned on
I found that i had a 0 in the signal bar and my phone would not make calls or texts nor receive them but yet still had my mobile internet working. When i went to settings-about-status the service state read Out Of Service. Completely unsure why this was i started searching XDA where i found some people were having the same problem as me with the phone but to no avail I found no cure to help.
Following this i phone my network where they advised the usual. Turn off, remove sim and reinsert. Connect to another network reconnect to my carrier and so on again all with no avail. I tried to install a custom rom even took it back to stock and again nothing.
Coming to wits end i took the inevitable chance and started wiping my phone and returned to factory settings and started removing the root and putting the phone back to complete stock to send away under warranty. So i cleared the root and just before sending had one more go at it and heres what i done to get it resolved.
Firstly i went to the dialer and typed *#0011# this bought me to the service mode menu,
Using just the left sortkey press it and click back and this bought me to the Service menu Debug screen.
Your see many options but you need to click option 8 Phone Control
Again your see many options but you only need to click option 7 Network Control
From this points your see option 3 Service Domain. Go ahead and click this.
From this menu your see 3 options CS+PS, CS ONLY PS ONLY. this is what was the problem. My phone was set to PS only so i took the risk and selected CS+PS only to all avail the signal returned and my phone cam back to life with loads of texts streaming through.
I am not really sure why this worked or what the CS or so stands for but being the fact it worked for me and after searching the internet for days seeing many people with the same problem i thought i would post here my results here and hopefully it might help some one in the same situation.

I have tried this one but still service status is out of service. I use Note N7000. Pls help. Also, I dont receive updates as device status is shown as modifed. Can anyone help pls?

Related

[Q] Internet dead, Wifi + mobile surfing!

For the past two days I am unable to do any internet activities with my SGS2...
I can connect to the two WIFI networks at my house but whenever I run web applications, try the browser or anything connected, nothing works (Get a page not found error on Google).
The mobile surfing does the exact same thing, with Wifi on or off along side it.
I called my phone's provider and they had me reboot it ficve times with no change...
They then told me to call the Samsung help center (which just opened last week, for some reason, and has three people dealing with all the calls. It MAY take them three days to get back to me.
What the hell is going on?I tried uninstalling alll added applications and trying again, hoping it had something to do with it, but no change.
Any ideas?
you are not alone in this boat
samsung screwed it this time, I bought 2 devices of which one has the same issue.
You will be trying lots of things including FW update or whatsoever, nothing will bring the 3g of this thing to life, I noticed that I can make it breath some net, after taking of the battery/sim for a while, but then after some time it's gone again.
See this thread: http://forum.xda-developers.com/showthread.php?p=17927441#post17927441
Saamsung should be able to replace these devices.
Tamir
Damn, so my only option is exchanging the device?

[Q]preferred network won't stick

woke up this morning.. recalibrated my battery.. Now i can't send sms messages. Typed *#*#4636#*#* into my dialer went to phone info and changed network back to lte/cdma/evdo.. Pressed home then switched airplane mode on then off. Now it works.. But it switched back to lte/cdma/evdo/gsm/wcdma after reboot. Repeated the process multiple times .. somehow i got the network to stay where it should be but now upon every reboot i have to switch on airplane then switch off again.. Not a big deal for me but during my research i found a lot of others with the same problem or close to it.. Maybe these steps will help someone else.. My question is has anyone found a solution without reformatting and staying the root process all over.. Thanks

LTE Data Flashing on/off

Just encountered a little problem today. From the beginning: My Note 3 was rooted/TWRP'd running Vision X 3.0. Gave my wife my new G3 and took the Note 3 back. When I wiped her data in TWRP and restored a backup (same ROM) the 4GLTE icon started flashing on and off. I wiped complete again, installed a new ROM and did the same. Then I Odin'd to the new update. Same issue. I did encounter an issue with switching the phones earlier in the day. I had to get Sprint to do it via chat due to the Note 3 not being deactivated/reactivated correctly when I tried through the site. So I am guessing it could be a bad SIM card or they muffed something during activation. It will at times stop flashing and give me full LTE, but if I reboot or shut the phone off/back on it starts flashing again and the phone gets warm. It will sometimes stop/start if I mess with Connections Optimizer too, either checking or unchecking. Appears to be trying to connect to LTE but something is preventing it from locking on. I would appreciate it if anyone that has run into this before can give me some ideas. I do have a service center in town, and will go in the AM if I cannot find a solution anywhere else. I have never encountered this before.
Also in settings for data, Mobile State flashed between Connected/Disconnected and Mobile Network Type flashes between LTE/Unknown along with the LTE icon in status bar.
Tried killing data and all that. Airplane mode etc.. Sprint service center says it may happen when updating and will calm down in a couple of days..I don't think it was the update since I didn't update until after it started.
Also failed to mention when I switch to CDMA only in Data settings it will stay on 3G and doesn't flash. Has to be an LTE issue. And it is not the towers in the area because the G3 is fine.
Since it's broke anyway, going to Odin NC5 and see what happens. Tried freezing Connections Optimizer and flashing a new Kernel but didn't work either.
EDIT: Nope. That didn't work either. Ugh
Apparently it was a Sprint issue. Had to let it ride for a day or so and now back to normal. LTE is good again. Was an issue on their end when something went wrong during the phone swap.
Had this same problem with my Galaxy Grand Prime and rebooted in safe mode and it stopped. Safe mode disables all 3rd party apps. It is a 3rd party app causing the problem. I had to turn phone off, turn back on and hold volume down button after seeing Samsung logo popup, then wait for the safe mode to appear in lower left corner and release the button. Flashing stopped after that. Turned safe mode off and its still good so far. Hope this helps someone!!

Screen turning on repeatedly

Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
UPDATE: I'm an idiot / Samsung's instructions on how to do a hard reset are awful.
I decided to Google how to do a hard reset and discovered that when in the Recovery Menu, you need to hold down the Power button to choose an option (Samsung's instructions just tell you to press the Power button until you highlight what you want and I assumed it would automatically choose that after a few seconds because the phone would restart for me). Watch is now factory reset and so far the screen issue appears to be resolved. Another four hours of transferring music it is then.
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
allow to power down
BOZG said:
Hey everyone!
I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.
I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.
I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.
Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.
Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
Click to expand...
Click to collapse
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
theroblog.com said:
@BOZG can you post a link to that thread?
I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.
It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.
Followup:
Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.
Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
Click to expand...
Click to collapse
samsung gear s screen on and off..looping
There you go. Not much to read there though as it's just me and OP. The problem re-emerged for me after a few days again so I was forced to do another hard reset to actually use the watch. I noticed it when I woke up in the morning and noticed that another update had been pushed to the Gear app. That's twice now that this has happened shortly or immediately after the Gear app was updated.
I haven't been able to uninstall an app / change clock face to see if it works as the watch is completely unusable when it happens to me. The Gear app registers that it's connected but it's impossible to change anything from there either and if I turn the watch off and back on again, the Gear app will no longer connect.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Not sure if I've actually tried letting the battery drain. I'll try that the next time it happens (if it happens).
I had the same problem after the update, a reboot didn't solve the problem. Eventually the battery drained. After a recharge most is fine but I never know which watch face will suddenly appear.
Same issue again. Didn't see the Gear app updating but there was an update released the day before. Going to switch off auto-updates and see if it definitely the problem. Just seems too coincidental that this problem starts right after an update is released for the Gear App.
petethepete2000 said:
I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
Click to expand...
Click to collapse
Started doing it again yesterday so let the battery die and charged it fully and it didn't help. Left it on the box overnight and brought it to a Samsung Service Centre this morning and of course it was working again when I took it out of the box! Left it with them anyway so I'll see what happens.
I've had my Gear S a few weeks and it has also started doing this, I will give some of the suggestions here a go.....
EDIT: So opening the Gear Manager App once Bluetooth was connected brought my Gear S back to life. Phew!
It's only entered this state after I turned it off at night and then turned it back on in the morning - so it had been off roughly 8 hours. Upon turning it on the screen would cycle from the right time and notification numbers and the wrong time and wrong notification numbers too off again.
@ BOZG - Just wondering if you got your S back yet and if so, were they able to tell you what was causing this on/off problem. Mine just started doing it yesterday.
Also, how did you find the "Samsung Service Centre"?
holding the screen seems to cause it...
Had to send mine to Samsung for a new charging cradle and they updated the software to latest, when i got it back it seemed fine. Then i was messing about with it and was holding the screen to my chest for a while and that seemed to cause it to happen. It seems to be the screens gets too much activation and it flips out. I think this is what started the problem last time it happened.1
Switching to power saving mode seems to fix it for me... have to wait until it gets low on battery and when the low bat warning comes on, switch then... leave for a bit then switch back to normal.
I called Samsung Thursday and they sent me a UPS label and told me to send the watch, charging cradle and AC charging cord back in for service. She told me it takes about 7-14 days. We shall see.
Happy to have found this. </rant>I'm starting to get enough of this Samsung stuff. I had the note 2 and now I have the note 4 and gear S. That is mote then 1000 euro of equipment. And today when I tried the restore to fix this, both the phone and the watch rebooted. Crazy that they can not build good software and hardware for this price. </rant>
To me it seems that is freezes somehow when this happens. It kept jumping back to 22:10 time and changed to the watch-face and settings keep rolling back. It seems to happen to me, when the watch is off for some hours. The samsung way... no update to fix this.
solved for me
hi first of all sorry if i do any mistakes because English is not my language
i had similar problem and i found the solution at least in my case . THE PROBLEM IS NOT WITH THE GEAR S
all was ok using 4.4.2 kitkat on my note 3 before few months i upgrade with lollipop 5 official from sammobile via odin
from that moment the problems begin with the reconnection of the gear with the note
long time to connect and no auto reconnection only manual by turning off-on the bluetooth
i was boring to do format to the note3 so i left it as it
few weeks ago probably of gear manager update the gear start freezing and the screen turning on and off
first i do a factory reset and the gear was ok for a while but after it do the same but the next time the screen was not ok the colors was different so i send to service in Athens
the service in Athens is very fast and very helpful , is one of the reasons that i will difficult go with other manufacture , so they return me the gear saying that they change the motherboard and now there is new imei
but the gear that they send me was brand new except the band and the box. BUT after some time the same problem ..... i call them and they tell me to send it back so i send it and i receive it again but this time the say that the watch is ok
GUESS NOW .... i turn it on and after a while of the connection with my note AGAIN the same problem the screen on and off and freezing plus was overheat underneath
i was ready to call them and to say few words but they was closed ..... then i search the net and i found this post and i thing probably is not the gear the problem ,no hardware problem, i decide to do a test
i download the last working rom to my phone 4.4.2 and magically the problem disappears .... but now there is a software update on my phone lollipop 5 so i do the update and i was ready if the phone cause again the same problem
to return and stay with 4.4.2 But now all is ok the problem solved .... now is more of 24h and all are ok
i hope this will work for you also
Same problem
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
JALUK said:
I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
Click to expand...
Click to collapse
Ok but doing a downgrade and all working ok you can do update again.... i am not with 4.4.2 i went to the latest 5.0 for me now and all are ok.
Maybe something was wrong with the update procedure.
UPDATE
the touch function of the 2nd gear stop working so i send it back and they send me new device
for a few days all was ok . But today when i restart the phone while the gear was disconnected the problem with screen turning on repeatedly appears again .
for sure is not problem of the gear , this is the 3rd device in my hands, something is wrong with the gear manager software .
i have also reconnection problems .... if the phone is far away and they lost Bluetooth connection the most of the times i must reconnect manually , the gear say disconnected but the note think is still connected
I wonder has anyone tried to reset the watch as a stand alone device and see if the problem happens? I know you might lose a lot of the blue tooth functionality but I think I will test it and see if the problem still happens.

Please help! No mobile data after root!

I rooted my Sprint Galaxy S7 edge running nougat earlier today with the method outlined at this website. dorylabs .com/root-qualcomm-galaxy-s7-edge-nougat
Everything seemed great and the root apps were functioning fine. I did use an uninstaller tool to remove some bloatware. it is possible that I accidentally removed a crucial file in this process I don't believe I did but anything is possible. I then left the house and had to make a call and when I attempted to make the call I got an automated voice error saying I needed to activate my phone before I could make a call. I had never gotten this error before when rooting but I decided to try and activate it through the settings menu to see if it could simply be fixed that way. After a 10 second loading screen I got an error saying that the activation had failed and that I would need to call customer service and have them activate it and then my phone immediately restarted and when it booted back up I suddenly now had signal to make calls and send texts. But no mobile data. I tried going through the settings and using the activation function again and this time I made it one step further and it would show my current usage and plan but then when I scrolled to the bottom and clicked activate it always just gives me a message saying that my session has ended. I have looked around for answers but i found nothing relevant or that made sense to me. Please help me as I am out of town and only have access to Wi-Fi and a computer where I am staying and have limited time to try and fix this.
UPDATE: I did a factory reset and nothing changed. Also I noticed all notification on the drop down from Samsung DM Service that says checking device status and tapping it does nothing and I can't swipe it to get rid of it. There is also a 2nd notification from Securitylogagent saying security notice unauthorized actions have been detected restart your device to undo any unauthorized changes which restarting does nothing.
Same issue. Though I was able to call right away. But I still cannot connect to internet via mobile data

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