[Q] Google Play Store Crash - Android Q&A, Help & Troubleshooting

Hello wise members of XDA,
This problem has been a tumulus week of trial and error to no avail.
About a week ago (approx. the time when the new web Google Play redesign went live), I've started having problems with my Play Store.
I wanted to open my play store, but it immediately crashed.
I'm on an international Samsung GT-I9100 (GalaxyS2), and this problem is not phone specific, because it occurs on a friend HTC Desire, and a Galaxy Note, and also a pair of Galaxy S Duos.
1. My phone was initially rooted, and I also had Market Enabler Installed. I thought that may be the problem, so I reverted the Market Enabler changes, but still crashed.
2. I went into applications and cleared the cache and data for the Play Store app, it again crashed.
3. Cleared cache and data for play store app, google framework services app, and everything with google in its name or connected to google, and it crashed again.
4. Did the same thing as no. 3, and then restarted the phone, and it crashed again.
5. Did a factory reset, and it crashed.
6. Reinstalled my Galaxy S2 Stock OS, but instead of just crashing, now the phone freezes and reboot is required.
7. Wiped everything on the usb storage and the other storage, and installed Stock OS, and it crashed again.
8. Rooted that brand new os install, and it crashed again.
9. Installed the new Play Store App (4.2.3) and it crashed again.
10. Downgraded Play Store app, and nothing, crashed again.
11. Is there anything left to try?
The problem is, when entering the play store it crashes. If somehow I open the play store so that the landing page of the play store is avoided, it works (e.g. If I google search for an app, and open the play.google.com link on my phone, and when it prompts me to open it via Play Store, then it is opened via play store). Then I can go into 'My Apps', but the 'installed' tab shows nothing, whereas the 'all' tab, shows the history of my installed and unistalled apps.
This problem is with 2 of my GalaxyS2, 2 Galaxy S Duos, Galaxy Note (N7000), and my friend's HTC Desire (running 4.2).
For any ideas, please chime in, I'm willing to try anything.
Currently I'm on stock 4.1.2 and rooted with Philz kernel.

Totally same for me i tried all above too but i think this problem will be common wide for all.
Pls a solution
Sent from my GT-I8190 using xda app-developers app

Just found out another guy with a ZTE has this problem as well. I'm starting to think that this may be a regional problem.

Bump!
Anyone else experiencing this, or is it just one specific country?

Crash problem Solved
Ok, after going through the browser and updating the Google+ app, that initiated the Google Play Services update, which in turn fixed the Google Play Store crash problem.
Now the problem is the same as everyone else that is not living in the US. Getting geographical restricted apps.
For our country, there are NO apps at all.
Market Enabler, Market Unlocker Pro, and HotspotShield do not work. Anyone else have any ideas?

Related

[Q] Many problems with google play market

Hi everybody
I have been reading this forum many times but no luck in finding the solution.
I have bought my self a POV Protab2XXl last week with Android 4.0
But since the market was updated to Google play i only have problems.
There are many apps i suddenly can not find anymore ( like facebook ) or some apps i try to install i get the message "your device isn't compatible with this item"
I have tried many things based on the forum. I have changed the density, but that one is set to 160 which is ok and other density does not help either.
Did clear cache and everything else you can do to remove old data, but without luck.
Yesterday i reflashed it to android 2.3 and updated to new market. all problem is gone.. What changed in 4.0 and the new google play that the market behaves like this ??
Anybody else having these issues?
I am having lots of problems with Google Play this morning. On the Web side I can not see my rooted Kindle Fire. On the KF side I cannot install any apps.
I just got off the phone with Google Tech support. His suggestion was to roll back to Market since people are having problems with rooted devices and Play.
Is anyone else experiencing problems with a rooted KF and the Google Play app store? Any suggestions?
EDIT: I unselected my KF under devices on the Play web site and then I was able to install an app from the KF. WTF?
My Google Play Store stopped working yesterday after the newest Asus Transformer Prime update. It worked before, now I'm getting lots of server errors & connection timeouts.
Same here, almost seems as if someone DoS the servers...
I do not think this is directly relevant to an update, more like an infrastructure problem at Google's servers
Sent from my HTC Sensation using XDA
I'm also having FCs all the time when I start downloading an app since yesterday (ver. 3.5.15). If I clear data and cache in app preferences, I can start the play store again - but still not download possible. The app crashes also when I try to install an app from the web interface.
SOLVED for me:
- I moved com.android.vending.apk from data/app to system/app,
- booted into recovery,
- cleared cache and dalvik cache,
- booted and everything works now.
Problem with Google play
Even i am facing the same problem right now i also updated ma galaxy ace at the serivce center but still the apps are not getting download i cleared all cache and still i am facing this problems
the android version is 2.3.6 i dont know what this guy's updated now i am not able facebook or any other apps.
If you get any answer regarding it please mail me - [email protected]

Missing apps from my apps list in play store.

I've just looked at my apps list in the play store and there is loads of my installed apps missing they are installed on my phone but not showing up in the list. Could someone please tell me where they have gone and how to get them back.
Sent from my Nexus 7 using XDA Premium HD app
davekeeling5 said:
I've just looked at my apps list in the play store and there is loads of my installed apps missing they are installed on my phone but not showing up in the list. Could someone please tell me where they have gone and how to get them back.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
This has happened to me as well. I think I started after Google Play was updated to version 4.3.11.
I have like 120 apps installed. The "Installed" tab under "My apps" now says I've got 9: Barcode Scanner, GTasks Key, K-9 Mail, Official XBMC Remote, Pure Calendar, Pure Grid Calendar, Soundhound, Superuser and USSD/MMI Fix. If I flip to the "All" tab, all my apps are still there. From there I can view information about the apps, but those that are not among those 9 will say that they're not compatible with my device.
My device is a rooted HTC Desire Z (called G2/Vision in North America), with some "EliteMod" 4.0.4 ROM - which have been working perfectly for well over a year. I was thinking it was some kind of Apple-style scam by Google to force users of old, rooted devices to upgrade.. xD
When trying (and failing) to figure out how to tell a living person at Google that 90 % of my installed apps and probably 99 % of the apps in Play Store are missing, I discovered the following added comment here:
"We’ve heard of some users suddenly missing apps under the My Apps section of the Google Play Store app. This is a known issue that we are currently investigating, and updates can be found on our Known Issues page."
I found no updates on it on the "Known issues" page, though.
I have the same problem
Hey guys,
I have the same problem after updating Play Store to 4.3.11. My installed apps went missing, I am not able to search for any apps on Play Store, app in all apps tab arent available in my country anymore (all these apps were available in my country before the update) play.google.com does not show my device, well its really frustrating. I wonder when google will fix this problem. I guess its something to do with their framework services.
rahulananda said:
Hey guys,
I have the same problem after updating Play Store to 4.3.11. My installed apps went missing, I am not able to search for any apps on Play Store, app in all apps tab arent available in my country anymore (all these apps were available in my country before the update) play.google.com does not show my device, well its really frustrating. I wonder when google will fix this problem. I guess its something to do with their framework services.
Click to expand...
Click to collapse
I've fixed it today, I'm not exactly sure how, as I tried a dozen different things I read online. Including uninstalling Adfree, removing hosts-file, clearing app-data for some Google Service-apps, flashing gapps one more time, etc.
But what I did just before it started working again, was to remove my Google account (the one used on Play Store, you can remove it from "Accounts/Synchronization" under Settings), restart the device, and then re-add the account again (in "Accounts/Synchronization"-settings). Then everything became as perfect as it was.
trollsperm said:
I've fixed it today, I'm not exactly sure how, as I tried a dozen different things I read online. Including uninstalling Adfree, removing hosts-file, clearing app-data for some Google Service-apps, flashing gapps one more time, etc.
But what I did just before it started working again, was to remove my Google account (the one used on Play Store, you can remove it from "Accounts/Synchronization" under Settings), restart the device, and then re-add the account again (in "Accounts/Synchronization"-settings). Then everything became as perfect as it was.
Click to expand...
Click to collapse
Thanks trollsperm. I will try that today. BTW, I have observed one more thing. The playstore works just fine after a new flash on Wi-Fi, but it goes back to the no working state as soon as I switch from Wi-Fi to Mobile Network. Have you encountered that?
I have tried your suggestion of deleting the account and re-add the account. This was the outcome
1.The play store started working fine and app sync was flawless. This was on Wi-Fi
2. I switched to the mobile internet and the play store worked fine until I rebooted the phone. The play store stopped working and apps were missing after the reboot with the mobile network on.
3. I then cleared the play store cache and data and switched on WiFi. Opened play store and voila the play store worked normally.
4. I did the same process on the mobile network but it didn't work out.
I guess the Google location services are kinda screwed up on the mobile network and not on WiFi.
Sent from my Desire HD using xda app-developers app
rahulananda said:
I have tried your suggestion of deleting the account and re-add the account. This was the outcome
1.The play store started working fine and app sync was flawless. This was on Wi-Fi
2. I switched to the mobile internet and the play store worked fine until I rebooted the phone. The play store stopped working and apps were missing after the reboot with the mobile network on.
3. I then cleared the play store cache and data and switched on WiFi. Opened play store and voila the play store worked normally.
4. I did the same process on the mobile network but it didn't work out.
I guess the Google location services are kinda screwed up on the mobile network and not on WiFi.
Sent from my Desire HD using xda app-developers app
Click to expand...
Click to collapse
Then I'm afraid your issue is different than mine. For me, the result have always been the same, whether or not I'm on Wifi or mobile. I can now browse Play Store both on Wifi and mobile, and rebooting changes nothing.
When I experienced the issue of "empty" Play Store, the Wifi-connection icon in the upper right corner were always gray (instead of blue) - something that's usually only happening if I'm connected to a wireless network, but the router isn't connected to the actual internet.
My conclusion is inconclusive, I'm just happy that it's back to normal..
Hi guys,
I'm facing the exact same problem as rahulananda.
In my case, the play store running on my Galaxy S4 and also on my notebook, is empty - searchs returns nothing and whey I access directly an app page, it says the app is not available in my country (Brazil).
For me, play store works fine over when mobile data (4G) is enabled, it doesn't work at all on wifi.
I also have a Galaxy S3 which is working perfectly on wifi and also mobile data.
It doesn't seem to be related to play store version, as in all my devices it is currently on version 4.3.11 - besides it is also not working on my laptop.
But, indeed, this is an issue to determine the location - for some reason, over my wifi, and rahulananda's mobile data, Play Store is unable to determine the country.
I found this on Google's Known issues: support.google.com/googleplay/known-issues/1319135?hl=en reffer to issue 8324410.
Hope they fix this soon, this is driving me crazy!!!
Let me know if you find a solution!
Its a simple fix as long as you have root.If you do look at this:
1. Navigate to the Build.prop
2. Find these 2 lines:
Code:
ro.build.description=
ro.build.fingerprint=
3. Delete everything in front of the "=" sign
4. Download a custom rom for another device that has great compatibility with apps(htc one, sgs4)
5. Copy those lines from its build.prop to yours
6. Reboot and Enjoy your market:good:
Well, my problem has been solved after applying the latest CM10 nightly update.
Sent from my Desire HD using xda app-developers app

Razr Maxx Play Store Issue

Recently, meaning in the past two days, when I open the Play Store this is what appears:
(first attachment, or which ever is named razrmaxx)
When I go to My Apps, and look under the Installed tab, only four apps show up, all preloaded Verizon apps. When I go to all associated with my account, it shows that they are installed. I can only install a new app if it's a popular app and the Play Store comes up with the completed search where it has the app icon. All other Google services work, gmail, youtube, Chrome tab, bookmark shares. I've reset my phone to factory defaults, I've completely closed the Play Store, deleted data, deleted cache, forced stop, and reopened. The other day I was trying to install an app (AirDroid), and it said it wasn't available in my country, I live in the United States. I'm completely baffled because on my Note 10.1, this is the screen that appears when I open the play store:
(second attachment, the one named note)
(just in case this is related to that), and it also will not show any of the "installed" apps, but will say that it's installed under the "all" tab. I've completely erased all data, force stopped Play Store on my Note too, and it still shows up like that, and it also can't search. The fact that there's only one app on my phone that shows up makes me think it's a virus, I've scanned my phone completely with Avast, I don't download anything except from the play store (although I know even there it can be a virus). Recent apps I've installed to my phone are: AirDroid, AndSMB, App Cache Cleaner (although this is after it started), and Avast. I originally thought the Samsung Apps app on my Note was causing the issue on my tablet, and Samsung Apps works, but even after I disabled it, the issue persisted. I even tried the Amazon App store, and that works. The only app that I have in common with my phone and tablet is Avast. Any help is much appreciated, and thank you in advanced. I might go to a Verizon store in the next few days and ask them about it, maybe get a new phone and stay away from my current gmail accounts and only use apps I trust, (amazon, newegg, doubletwist). Anyone know how to fix this and ways to stop it from happening in the future?

Apps don't appear on playstore

Hi, today arrived my Moto E. I turned it on, and then I went to playstore so I can update all my apps. I went to subsection My apps and Installed. It were loading for several minutes, but nothing appeared. I decided to delete data and cache from the playstore and reboot phone to see if the problem was solved, but it remained the same way. Then I search in the google play store for motorola and I was able to update each app one by one. My question is why doesn't the apps appear as installed apps on the playstore, and how can I solve this problem.
Thanks.
Sometimes apps don't appear when the google play services or google play store is updating. The update can range between 35-0 MB. This might be the case ass your device is just out-of-the-box.
It can also happen because your account isn't properly synced. To verify, go to Settings>Google>Sync now (from the 3 dot menu on the right side)
Hope this solves the issue for you

Phone restarting when I try to install any apps. Google Play Store problem?

I'm using a Chinese Huawei Honor 6 H60-L02 with Android 4.4.2 (rooted) that originally didn't have any Google Apps on it. I have successfully installed Google Play Services and Google Play Store. When Google Play Store is installed, everything works perfectly, including other Google Apps with my Google Account, except install. Every time I try to install an app the phone turns off and restarts (no matter if it's from Google Play Store, a separate APK, or Aptoide). I have tried uninstalling Google Play Store, then everything installs just fine. As soon as I install it again, the same problem returns. I have tried deleting cache and data, but to no avail. I can't find anything on the internet, any ideas!?
The ROM itself may be behind some of the issues as Play is not allowed in China.

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