[Q] Phone Replacement - T-Mobile HTC One (M7)

Ok, so I'm an impatient little bastard and I want to get my phone s-off, but I took the OTA. So, I'm considering "accidentally" dropping my phone in the toilet or bathtub or something, and getting it replaced through the insurance. Here's the only problem: does anyone know if the phone that will come from Asurion will be brand new or "refurbished", and will it already have the OTA preloaded on it, or will it be just a fresh phone with no updates?

DeathTorrent said:
Ok, so I'm an impatient little bastard and I want to get my phone s-off, but I took the OTA. So, I'm considering "accidentally" dropping my phone in the toilet or bathtub or something, and getting it replaced through the insurance. Here's the only problem: does anyone know if the phone that will come from Asurion will be brand new or "refurbished", and will it already have the OTA preloaded on it, or will it be just a fresh phone with no updates?
Click to expand...
Click to collapse
ohh damn.... dont do that to the poor phone .... just wait a few days, i sure u will be able to S-off with the new OTA, just give it a few days , this is XDA, everything is possible, but dont do that to your phone man, its a great phone, and dont think u will be getting a new one, THEY ONLY SEND REFURBISHED PHONES... so just keep the one u have...

I'm on the .11 firmware...if I knew more about the intricacies of Android I'd try to find an exploit but as it is, there isn't one and I don't know how long it will be until they find one... otherwise, I do love this phone
Sent from my HTC One using XDA Premium 4 mobile app

insurance fraud is illegal.

Downgrade to .8. There is a solution here for that
Sent from my HTC One using XDA Premium HD app

saucyross said:
insurance fraud is illegal.
Click to expand...
Click to collapse
OP.... People like you is why we pay high deductibles and monthly fees... Breaking a perfectly good phone just to achieve S-off? You're a complete idiot who needs to grow up.
Most likely the phone you'll receive will have the OTA anyways.
Sent from my HTC One using xda app-developers app

Insurance will cover a rooted or s off phone...no need for a toliet
Sent from my HTC One using xda app-developers app

saucyross said:
insurance fraud is illegal.
Click to expand...
Click to collapse
Let the op do what he wants no need for moral police.

PaulG1488 said:
Let the op do what he wants no need for moral police.
Click to expand...
Click to collapse
I wish I could downvote posts.
Sent from my HTC One using xda app-developers app

PaulG1488 said:
Let the op do what he wants no need for moral police.
Click to expand...
Click to collapse
Moral police? Are you serious? There's a difference between illegal and immoral
Sent from my scumbag cheap phone

handman29 said:
Insurance will cover a rooted or s off phone...no need for a toliet
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
i'm not too sure about this. i asked a t-mobile rep on the day i was buying my One about the insurance. he said something about you receiving a one warranty for the software, regardless of what you do with it; but i have no idea about the hardware.

Related

[Q] I'm selling my Thunderbolt, un-root or leave rooted?

I'm thinking I might be forced to sell my HTC Thunderbolt. Right now I am running the latest BAMF 2.1, and my question is, can I sell my phone and be able to meet someone at a Verizon Wireless and have the rooted Gingerbread Tbolt activated to whoever the buyer will be? Or do I need to flash back to bone stock unrooted 2.2? I'm hoping to leave it as is and just do a data wipe so that perhaps mine will have a little bit of an edge over the other phones I'm seeing posted now. I hate to sell it but times are tough. Thanks for any advice! -Phil
Most of the phones I have sold I have left rooted
Sent from my ADR6400L using XDA App
Cool, well I guess its worth a shot... I guess I'm overthinking it but I was concerned about reactivating the phone if it is on the GB radio and running a completely un-factory rom... Paranoia I guess
Sent from my ADR6400L using XDA App
To be honest most reps who set it up won't even notice and if they just do the *228 the computer system won't even be able to tell I used to work at Verizon and did this all the time
Sent from my ADR6400L using XDA App
mediq91 said:
To be honest most reps who set it up won't even notice and if they just do the *228 the computer system won't even be able to tell I used to work at Verizon and did this all the time
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Considering *228 doesn't work on this phone they probably won't notice at all.
Sent from my ADR6400L using XDA Premium App
Yeah very true I forgot that they need to get the
4G sin set up
Sent from my ADR6400L using XDA App
I'd try to get a few extra bucks out of it rooted. I mean in the city they sell "unlocked" phones and what not for more than sticker price.
lortay78 said:
I'd try to get a few extra bucks out of it rooted. I mean in the city they sell "unlocked" phones and what not for more than sticker price.
Click to expand...
Click to collapse
Actually somewhat where I was going to go with my answer.
Seriously, verizon reps are clueless, don't worry about it. Gingerwhat?
P.S. I know, used to be one.
Sweeny Russ said:
Seriously, verizon reps are clueless, don't worry about it. Gingerwhat?
P.S. I know, used to be one.
Click to expand...
Click to collapse
Lol. The ones I've talked to. Don't know much about the devices they sell. They've seen launcher pro on my X when I had it and didn't know what to make of it. Didn't want to help me cuz that was the reason my phone was acting funny
Tbolt meatclaws-talkatap
Why are you selling?
Sent from my ADR6400L using XDA Premium App
inkdaddy66 said:
Lol. The ones I've talked to. Don't know much about the devices they sell. They've seen launcher pro on my X when I had it and didn't know what to make of it. Didn't want to help me cuz that was the reason my phone was acting funny
Tbolt meatclaws-talkatap
Click to expand...
Click to collapse
Haha that makes me laugh because of how clueless most reps are... I remember going to work and getting pissed because I felt like the others did not know much
Sent from my ADR6400L using XDA App
lortay78 said:
I'd try to get a few extra bucks out of it rooted. I mean in the city they sell "unlocked" phones and what not for more than sticker price.
Click to expand...
Click to collapse
+1
I'd leave it as is, custom rom & all. Whoever buys it will most likely appreciate it. If they've had a rooted HTC before, they can figure out how to swap roms/radios.
Sent from my ADR6400L using XDA App
Unfortunately I am broke as a joke and I need some cash fast...

[Q] Returning relocked rezound?

So i really want to unlock but im worried about it still saying re-locked at the top if i ever have to send it back for any reason just in case. Maybe im just paranoid but i have already had 1 replacement and i don't want to have trouble if i need another. Anyways, my question is has anyone successfully returned a rezound BY MAIL. i dont care about if it worked in a store, i have to send it back by mail. Has anyone done it? If so, post your results
PS. I am not new to rooting, i had a Dinc and loved all the roms for it but you could always get it back S-on if you needed a replacement and there's no way to do that with this one.
werdna87 said:
So i really want to unlock but im worried about it still saying re-locked at the top if i ever have to send it back for any reason just in case. Maybe im just paranoid but i have already had 1 replacement and i don't want to have trouble if i need another. Anyways, my question is has anyone successfully returned a rezound BY MAIL. i dont care about if it worked in a store, i have to send it back by mail. Has anyone done it? If so, post your results
PS. I am not new to rooting, i had a Dinc and loved all the roms for it but you could always get it back S-on if you needed a replacement and there's no way to do that with this one.
Click to expand...
Click to collapse
Multiple threads on this already that answer your question.
Sent from my ADR6425LVW using XDA App
nosympathy said:
Multiple threads on this already that answer your question.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
i searched and everyone has returned them to a store which is not an option to me. Also, you could just answer if you know rather than trolling and not even giving an answer
werdna87 said:
i searched and everyone has returned them to a store which is not an option to me. Also, you could just answer if you know rather than trolling and not even giving an answer
Click to expand...
Click to collapse
Not trolling. I gave you an answer.
"If you give a man a fish, he will eat for a day; if you teach a man to fish, he will eat for a lifetime."
Plus plenty of people have posted their experiences about doing this over the phone. It was all that was talked about the first week we got HTC Dev unlock.
Sent from my ADR6425LVW using XDA App
nosympathy said:
Not trolling. I gave you an answer.
"If you give a man a fish, he will eat for a day; if you teach a man to fish, he will eat for a lifetime."
Plus plenty of people have posted their experiences about doing this over the phone. It was all that was talked about the first week we got HTC Dev unlock.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
I have tried looking and i REALLY cant find any threads that state someones results clearly so could you possibly link me to one if there are so many?
werdna87 said:
I have tried looking and i REALLY cant find any threads that state someones results clearly so could you possibly link me to one if there are so many?
Click to expand...
Click to collapse
Don't do it, it probably won't end well
If you can't find it then assume the worst or keep on googling
Hit thanks or ill hit you
Don't do what?
Sent from my ADR6425LVW using XDA App
You still have HTC's Warranty, as for Verizon.. A store Visit they won't really bother going as deep as checking the bootloader... A mail in to Verizon they would notice once they try to Debug it before selling it off as Refurbished and sending you another
But DO they check and debug that deeply. Going to a store is really just not an option for me and I don't want to be stuck with a defective phone if I can't get it replaced and its a hardware problem.
EDIT: Also, what does HTC's warentee cover vs. Verizon's?
Sent from my ADR6425LVW using XDA App
HTC claims they will cover all HW issues NOT related to unlocked bootloaders. Verizon is kinda up in the air. I can say plenty of people have said that they have sent multiple phones back to Verizon while still rooted and s-offed, so not just the rezound and have never been charged.
Sent from my ADR6425LVW using XDA App
werdna87 said:
But DO they check and debug that deeply. Going to a store is really just not an option for me and I don't want to be stuck with a defective phone if I can't get it replaced and its a hardware problem.
EDIT: Also, what does HTC's warentee cover vs. Verizon's?
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
In all reality it comes down to the individual person at Verizon who checks the phone... Somebody might load up the Bootloader and See "Unlocked" and all hell breaks loose... Or some dude might just ignore it and flash a Factory Locked Bootloader and move on..
As for Warranty IDK.... Check the manuals that came with the phone
So, here's the better question, has anyone here actually been slapped with a fine for returning an unlocked bootloader?
Sent from my ADR6425LVW using XDA App
werdna87 said:
So, here's the better question, has anyone here actually been slapped with a fine for returning an unlocked bootloader?
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
So far as we are aware, noone has. To be honest, as tach said, they might just flash the stock bootloader and go on. Depends on if that employee wants extra work or not.
Sent from my ADR6425LVW using XDA App
If I worked for Verizon and got your phone, I wouldn't care... **** I'll fix it and flash an engineering bootloader and send it back to you just for laughs
Tachi91 said:
If I worked for Verizon and got your phone, I wouldn't care... **** I'll fix it and flash an engineering bootloader and send it back to you just for laughs
Click to expand...
Click to collapse
So I think ill unlock Tom.... I can't believe its been thus long since I have flashed a Rom lol and also, do you have any idea how VZW flashes the bootloader?
Sent from my ADR6425LVW using XDA App
werdna87 said:
So I think ill unlock Tom.... I can't believe its been thus long since I have flashed a Rom lol and also, do you have any idea how VZW flashes the bootloader?
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
They have the tools to create an RUU that has an engineering/unlocked bootloader
Tachi91 said:
They have the tools to create an RUU that has an engineering/unlocked bootloader
Click to expand...
Click to collapse
Is this at the store or at a return center? Not sure of the terminology for the location where a VZW employee would have the opportunity to flash an engineering bootloader.
Sent from my ADR6425LVW using Tapatalk
I don't think they will go that deep and check the bootloader, when my OG droid antenna crapped out on me I brought it in on cyanogenmod and they didn't even notice, the employees in most of the cases don't know squat about the phones and what to do with them
taptaptouch said:
I don't think they will go that deep and check the bootloader, when my OG droid antenna crapped out on me I brought it in on cyanogenmod and they didn't even notice, the employees in most of the cases don't know squat about the phones and what to do with them
Click to expand...
Click to collapse
Yea but did you bring it into a store or call and mail it in?
Sent from my ADR6425LVW using XDA App
If you got insurance and your that scared to take it back relocked, just "accidentally" back your car over it
Sent from my ADR6425LVW using xda premium

buy warranty and get new phone?

Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
driftr319 said:
Not to mention if you only get two claims a year you may really need them in the next 365 days....
Sent from my SAMSUNG-SGH-I717 using xda premium
Click to expand...
Click to collapse
You gonna go through 3 phones in one year?
themightycat said:
Is there anything stopping people from getting the AT&T warranty, pretend they lost their phone so they can get another one for 200?
Click to expand...
Click to collapse
No
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud. Have fun!
Sent from my SGH-I777 using xda premium
markpv said:
yes it's called your imei will be flagged so it won't work and or so they know you lied. Than you go to jail for insurance fraud.
Click to expand...
Click to collapse
So how would that stop someone from actually doing it? If the reason they claim said "lost" phone is due to them dropping and breaking it, they likely aren't gonna want to use the old one anyway. Sounds more like a way to avoid having to pay full retail price for a replacement rather than a way to have two working devices both for the same price.
Cept you could always get a replacement for what was claimed a lost phone, which then "turns up a few weeks later." only way to screw up is leaving on the lost phone while the replacement is on the way.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

[Q] Should i give up? Or continue waiting?

So unfortunately I didn't know that the DNA had lost its capability of being rooted unto after I Sold my old phone. Should I return my phone and get one tat can be easily rooted or should I stay steady in hopes of a new root method, well s-off. Or if I can should I try to put in a insurance claim and get a DNA that maybe hasn't had an ota update?
jmoneythizzin said:
So unfortunately I didn't know that the DNA had lost its capability of being rooted unto after I Sold my old phone. Should I return my phone and get one tat can be easily rooted or should I stay steady in hopes of a new root method, well s-off. Or if I can should I try to put in a insurance claim and get a DNA that maybe hasn't had an ota update?
Click to expand...
Click to collapse
Good luck with insurance. Got 2 - new in box not referb - DNAs after much *****ing n threatening to bounce within my 2 weeks. And one from Amazon. No luck. The kernel source will be out eventually. Trust me this will be rooted n s-off. Its time at this point. Our devs rock. Without the source, cracking this is like figuring out what makes potato chips when all you have to go on is a finished product. Sometimes u get lucky
Sent from my HTC6435LVW using xda app-developers app
Insurance will send a phone with ota installed. I have also gotten 2. Don't bother with that.
Sent from my HTC6435LVW using xda premium
jmoneythizzin said:
Or if I can should I try to put in a insurance claim and get a DNA that maybe hasn't had an ota update?
Click to expand...
Click to collapse
Why not just stage a slip and fall accident at Wal-Mart, file lawsuit for several millions dollars, profit, and buy a new phone (or several).
jmoneythizzin said:
So unfortunately I didn't know that the DNA had lost its capability of being rooted unto after I Sold my old phone. Should I return my phone and get one tat can be easily rooted or should I stay steady in hopes of a new root method, well s-off. Or if I can should I try to put in a insurance claim and get a DNA that maybe hasn't had an ota update?
Click to expand...
Click to collapse
Or if you're really desperate, just JTAG it. Either yourself (not recommended unless you REALLY know what you're doing) or send it off.
ghstrdr1985 said:
Or if you're really desperate, just JTAG it. Either yourself (not recommended unless you REALLY know what you're doing) or send it off.
Click to expand...
Click to collapse
How do u jtag without a riff?
Sent from my HTC6435LVW using xda app-developers app
I believe he meant you could buy the riff and do it yourself not recommended if you don't know what you're doing. Not that you can do it virtually.
Sent from my HTC6435LVW using xda premium

Warranty services.?

Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
Click to expand...
Click to collapse
I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
Click to expand...
Click to collapse
Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
Sent from my HTC One using xda app-developers app
start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
Click to expand...
Click to collapse
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
Sent from my HTC One using xda premium
I'm not gonna bother with it. I'm just gonna send it in and be done with it.
Sent from my HTC One using xda app-developers app
One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Click to expand...
Click to collapse
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
Click to expand...
Click to collapse
Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.

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