The wife dropped her S4 today and cracked the "inner screen" so there is no discernible display and it doesn't respond to touches.
I just want to wipe the phone clean but cannot find any way of doing so. Keep in mind that the S4 is stock, not rooted... so far:
adb shell: wipe data (says no permissions)
Tried to boot into stock recovery and guess at the menu options (didn't work)
Installing remote control apps (TeamViewer, etc.) but can't get the codes to appear on the screen so that I can use mouse/keyboard on my laptop to control screen, I can only view the screen.
fastboot -w command (didn't work)
I can see the phone's screen when booted to the Android OS using the "androidscreencast" java program, but because I am not rooted, it will not accept mouse clicks.
Aside from just taking a sledgehammer to the phone, anyone know of a way to wipe the phone so I don't have to press anything on the screen?
Another thing that may help would be for someone to write out the steps to wipe the phone in recovery. (Meaning: "Boot to recovery. Volume down 3 times, press power. Volume down 5 times, press power.)
Basically, I have a smartphone that works, but I might as well be blind! :silly:
Huge magnots near the back should wip it clen
Sent from my SCH-I545 using XDA Premium 4 mobile app
Kies or the vzw software utility that came with it will do the trick. Just plug into ac PC or Mac. Install the software. Its on the phone already. Then select repair utility. It will reinstall the firmware which will wipe the phone.
Sent from my SCH-I545 using XDA Premium 4 mobile app
Erisnoob said:
Kies or the vzw software utility that came with it will do the trick. Just plug into ac PC or Mac. Install the software. Its on the phone already. Then select repair utility. It will reinstall the firmware which will wipe the phone.
Click to expand...
Click to collapse
Totally forgot about Kies, thank you so much! :victory: Now I can back her crap up and then wipe for when her new phone gets here.
I think I need to invest in an otterbox for her... she's cracked 3 screens and dropped 2 others in water since I've known her (11 years)!
Related
Delete
I have not personally used this but in one of the numerous "un-brick" threads there is mention of a program called Heimdall.
Give that a search or look around, I know I have seen many other users with this same problem. Take a step back, breath, and search Cheers to your phone being okay.
Is it in download mode? If so try shutting down the phone. Reset odin, pull the phone battery, plug in the usb cable and press volume down to go into download mode and see if odin sees it. Don't worry your not perma bricked.
Sent from my SCH-I500 using XDA App
I had the same problem once, turned out it was just my usb cable. Got a new phone outta the deal though ha!
Sent from my SCH-I500 using XDA Premium App
Delete
zzd4nzz said:
seems like many people are starting to get this problem...
i myself havent found a solution yet...
Click to expand...
Click to collapse
Was the battery out of the phone while trying to use ODIN? Were you holding the volume down button while connecting the usb cable? Are you using the usb cable that came with your phone? Have you downloaded the correct Samsung drivers?
Look here and follow this excellent guide: http://forum.xda-developers.com/showthread.php?t=1026746
Personally, Odin refuses to recognize my phone on my desktop but has no problem on my laptop. Heimdall works fine on the desktop though.
Step 1. Get phone into download mode. If necessary, pull battery and plug into wall, holding down VOL-
Step 2. Plug in phone to PC and get phone to Add in Odin. For me, this involved downloading and installing drivers *again* from Samsung. And yes, you could use heimdall instead.
Sent from my SCH-I500 using XDA App
Delete
zzd4nzz said:
whatever i do, the phone still pops up as an "unknown device" that can't
work properly...
Click to expand...
Click to collapse
I had this issue once, did you try and install the drivers for heimdall? When ever I use hrimdall and go back to odin I have to manually remove the heimdall drivers for odin to work again. So if you did, get rid of em. If not, sound like a driver problem not an issue with the phone.
Sent from my SCH-I500 using XDA App
Hello Everyone,
I just got the Samsung Galaxy Nexus last night, and it is awesome. My old Eris will now be used as MP3 player, Games, and Camera. I used one click root to root the phone. Now I would like to install CyanogenMOD 7.2.0-RC0 Gingerbread NIGHTLY for the HTC Eris. I have the full version ready and on the SD card. The instructions say that I need to wipe the phone completely (Factory Reset). I did a factory reset before I even attempted to root it, because I wanted to start from scratch. The problem I ran into was that after the factory reset, I couldn't use the phone until I activated the phone with Verizon (by dialing *228 to program the phone). The Verizon tech support had me activate the phone with one of my other add-on phone numbers to get past this, then reactivate the number used, back to the correct phone. My question, is this going to happen if I flash this ROM to my Eris? I'm no longer going to use the Eris as a phone anymore, so I don't need it activated, I just want a cool multimedia device for music, apps, pictures, and web.
Thanks to Everyone who makes this possible.
You just tap for corners of the screen clock wise starting from top left whenever the setup screen comes up on the first boot
Sent from my Galaxy Nexus using XDA App
Yes, on the CM7 ROMs, the tap the four corners works.
However, if you ever need to reinstall stock, you can get by activation in one of two ways:
This: http://androidforums.com/eris-suppo...help-getting-pass-activation.html#post1991633
Or, easier, have it dial to activate, but immediately disconnect. It will try about three times, so have it dial and then disconnect right away each tome. It will then give up and put you through to the initial setup screen without activation.
Well there is a 'Wifi Script' made by CondemnedSoul that turns the Eris into a wifi phone only; I haven't got much in detail, however, if you check it out it might incite you to use it. Also, from the comments in that thread, it seems that the script is remunerative.
Hope this helped
So today I noticed that my battery was about to die and I tried charging my phone and it wouldn't recognize that it was plugged into the mini-usb cable at all. Cleaned the port and pulled the battery and now it will will charge through the cable, but neither my phone nor my PC appear to realize that the two are connected, and ... strangest of all ...
ALL USB OPTIONS ARE NOW MISSING FROM MY PHONE'S MENU.
There are no USB options under "Wireless and network settings."
Under "applications\development" I can select "Android debugging," but that is it. And it doesn't seem to do anything. My phone just charges when connected to my PC and that is it.
No "mass storage" option available anywhere. It was there yesterday--gone today.
I'm running CM 7.2.0 RC2.
The ONLY thing I can think that I did was to delete a genie widget folder from my phone the last time it was connected to my PC. I looked it up first and it is supposed to be a news and weather app which I have never used and which I didn't even know was on there ... Could that have somehow removed USB options from phone's menu?
Also the mini-usb connection is definitely loose--if I jiggle it stops charging the battery--so it could be a hardware problem ... but how would a hardware problem remove all USB options from the software?
Any advice greatly appreciated! I use my phone as an MP3 player and not being able to put music on there is just going to ruin things for me ....
Haints said:
So today I noticed that my battery was about to die and I tried charging my phone and it wouldn't recognize that it was plugged into the mini-usb cable at all. Cleaned the port and pulled the battery and now it will will charge through the cable, but neither my phone nor my PC appear to realize that the two are connected, and ... strangest of all ...
ALL USB OPTIONS ARE NOW MISSING FROM MY PHONE'S MENU.
There are no USB options under "Wireless and network settings."
Under "applications\development" I can select "Android debugging," but that is it. And it doesn't seem to do anything. My phone just charges when connected to my PC and that is it.
No "mass storage" option available anywhere. It was there yesterday--gone today.
I'm running CM 7.2.0 RC2.
The ONLY thing I can think that I did was to delete a genie widget folder from my phone the last time it was connected to my PC. I looked it up first and it is supposed to be a news and weather app which I have never used and which I didn't even know was on there ... Could that have somehow removed USB options from phone's menu?
Also the mini-usb connection is definitely loose--if I jiggle it stops charging the battery--so it could be a hardware problem ... but how would a hardware problem remove all USB options from the software?
Any advice greatly appreciated! I use my phone as an MP3 player and not being able to put music on there is just going to ruin things for me ....
Click to expand...
Click to collapse
Sounds like you have a bad usb port on your phone. First thing I would try is a new usb cable from the T-Mobile store. If that doesn't work then you definitely have a defected usb port. www.mobiletechvideos.com will repair your usb port on the phone, it runs around 40 bucks but the usb cable will only be around $15. I thought my usb port was bad but it turned out to be a defected cable. Thankfully.
Ps: the news and weather app deletion should not effect usb mass storage what so ever.
Sent from my SGH-T959 using XDA Premium App
Confirm it's not the ROM/kernel first. Flash back to another ROM/stock and see if anything changes
Since it's charging sounds like you USB port is fine . Follow FaultExcepts advice and reflash the ROM .
Sent from my SGH-T959 using xda app-developers app
Thanks to you all for responding! I posted about this in the CM7 forum as well and I'm getting nothing but silence over there.
I'll try a new mini-usb cord first and if that doesn't work I will reflash ... It sucks that I have no way to back stuff up first, since I can't copy anything over to my computer ...
Will post back with the results. Thanks again you guys!
Haints said:
Thanks to you all for responding! I posted about this in the CM7 forum as well and I'm getting nothing but silence over there.
I'll try a new mini-usb cord first and if that doesn't work I will reflash ... It sucks that I have no way to back stuff up first, since I can't copy anything over to my computer ...
Will post back with the results. Thanks again you guys!
Click to expand...
Click to collapse
Titanium backup.
Sent from my SGH-T959 using xda premium
Thanks for the suggestion. I'll try titanium back up.
All: I bought a new mini usb cord and tried it out. As soon as I connected my phone to my laptop, my phone displayed a "mass storage" message and I thought "Yes!" It's working! But then the message went away and my laptop displayed a message stating that there was a problem with the hardware I'd connected ...
Since then, nothing. It is exactly the same as before: phone will charge, but nothing else.
So it must be a hardware problem with the phone, or the ROM got corrupted and should be reflashed. I wish I could know for sure before pursuing either option ...
Which would be more likely to actually remove USB settings from the options menu? That is the thing I still can't figure out ...
Haints said:
Thanks for the suggestion. I'll try titanium back up.
All: I bought a new mini usb cord and tried it out. As soon as I connected my phone to my laptop, my phone displayed a "mass storage" message and I thought "Yes!" It's working! But then the message went away and my laptop displayed a message stating that there was a problem with the hardware I'd connected ...
Since then, nothing. It is exactly the same as before: phone will charge, but nothing else.
So it must be a hardware problem with the phone, or the ROM got corrupted and should be reflashed. I wish I could know for sure before pursuing either option ...
Which would be more likely to actually remove USB settings from the options menu? That is the thing I still can't figure out ...
Click to expand...
Click to collapse
In that case you should just reflash the ROM or flash a completely new ROM to see if that's the issue, considering that is the free option. If that doesn't work then it would have to be a bad usb port on your phone, which is a 45 dollar option from mobiletechvideos.com. . When you flash a ROM make sure you wipe data, cache and dalvik cache. I would format the system partition as well, just to make sure you get a fresh install.
Sent from my SGH-T959 using XDA Premium App
I just realized there is a big problem ... I have videos of my kids that I've taken with my phone .... I can't lose those. If I wipe everything and reflash the ROM I'll lose them as Titanium backup does not save photos/videos ... any suggestions?
Haints said:
I just realized there is a big problem ... I have videos of my kids that I've taken with my phone .... I can't lose those. If I wipe everything and reflash the ROM I'll lose them as Titanium backup does not save photos/videos ... any suggestions?
Click to expand...
Click to collapse
On your sd card?
Haints said:
I just realized there is a big problem ... I have videos of my kids that I've taken with my phone .... I can't lose those. If I wipe everything and reflash the ROM I'll lose them as Titanium backup does not save photos/videos ... any suggestions?
Click to expand...
Click to collapse
If the pictures and videos are on your external sd card then you can just take it out as a precaution.
There may be an app that can do this for you if you're pics and vids are on the internal memory, since you can't connect to your pc. Google a app that backs up pictures and videos, you may find something. Just to clarify, you do have Samsung phone drivers installed on your pc, correct? You can't connect to mass storage through the computer unless you have the correct drivers installed. Also, as far as I know there is only one usb option you need checked to get in mass storage mode, and that's usb debugging. You say all other usb option are gone but that is the only option I have ever seen on any ROM, unless your talking about adb over network, which I don't think you will need to mess with that.
Sent from my SGH-T959 using XDA Premium App
Your pictures should be fine. Wiping only wipes the ROM for the most part.
Thanks Itz and FaultException for your responses!
I managed to back up my videos and pictures, by uploading them to mediafire from my phone.
I decided to bite the bullet. I went into recovery to reflash, wiped everything, went to install the zips, and ... there were no zips. I know I didn't delete them from the last time I installed a ROM, which was quite recent. But they were gone. I can't add them by connecting to my PC, and I can't download them directly onto my phone, because now ... I can't boot into the ROM. My nandroid backup does not work .... Man. This is going to be a fun evening.
I ended up pulling the external SD card, putting it into my mp3 player, downloading the zips onto that, put it back into my phone, and install from there (even though I know you're supposed to install from internal memory, not external.)
It worked just fine. I have a brand new, fresh installation of CM7. And .... I still can't connect to my PC via USB. It will charge, but that is it.
Yes, my PC has the required Samsung drivers, at least I put them on their previously. And in any event my laptop with windows 7 automatically recognized my phone before this issue began, without me installing anything extra ... Now, it will not.
It has to be a hardware issue with the port.
Now I have to decide whether it is worth trying to get it fixed, sending it off, etc, or if I should just start looking for a used Galaxy II on craigslist ...
Haints said:
Thanks Itz and FaultException for your responses!
I managed to back up my videos and pictures, by uploading them to mediafire from my phone.
I decided to bite the bullet. I went into recovery to reflash, wiped everything, went to install the zips, and ... there were no zips. I know I didn't delete them from the last time I installed a ROM, which was quite recent. But they were gone. I can't add them by connecting to my PC, and I can't download them directly onto my phone, because now ... I can't boot into the ROM. My nandroid backup does not work .... Man. This is going to be a fun evening.
I ended up pulling the external SD card, putting it into my mp3 player, downloading the zips onto that, put it back into my phone, and install from there (even though I know you're supposed to install from internal memory, not external.)
It worked just fine. I have a brand new, fresh installation of CM7. And .... I still can't connect to my PC via USB. It will charge, but that is it.
Yes, my PC has the required Samsung drivers, at least I put them on their previously. And in any event my laptop with windows 7 automatically recognized my phone before this issue began, without me installing anything extra ... Now, it will not.
It has to be a hardware issue with the port.
Now I have to decide whether it is worth trying to get it fixed, sending it off, etc, or if I should just start looking for a used Galaxy II on craigslist ...
Click to expand...
Click to collapse
At least your up and running now and your phone can charge, so that's a plus. I encouraged a member a few weeks back who had a bad usb port, to send his phone to www.mobiletechvideos.com because they are a very trusted source. He was up and running when he got his phone back and went ahead to say the service was great and had tracking on the package I believe. Here is the thread link, in case you want to read it.
http://forum.xda-developers.com/showthread.php?t=1709002
Edit: it costs $45 dollars to get your phone fixed by them so that's probably your best option in my opinion. Any other option will cost more.
Sent from my SGH-T959 using xda premium
iTz KeeFy said:
Haints said:
Thanks Itz and FaultException for your responses!
I managed to back up my videos and pictures, by uploading them to mediafire from my phone.
I decided to bite the bullet. I went into recovery to reflash, wiped everything, went to install the zips, and ... there were no zips. I know I didn't delete them from the last time I installed a ROM, which was quite recent. But they were gone. I can't add them by connecting to my PC, and I can't download them directly onto my phone, because now ... I can't boot into the ROM. My nandroid backup does not work .... Man. This is going to be a fun evening.
I ended up pulling the external SD card, putting it into my mp3 player, downloading the zips onto that, put it back into my phone, and install from there (even though I know you're supposed to install from internal memory, not external.)
It worked just fine. I have a brand new, fresh installation of CM7. And .... I still can't connect to my PC via USB. It will charge, but that is it.
Yes, my PC has the required Samsung drivers, at least I put them on their previously. And in any event my laptop with windows 7 automatically recognized my phone before this issue began, without me installing anything extra ... Now, it will not.
It has to be a hardware issue with the port.
Now I have to decide whether it is worth trying to get it fixed, sending it off, etc, or if I should just start looking for a used Galaxy II on craigslist ...[/QUO
At least your up and running now and your phone can charge, so that's a plus. I encouraged a member a few weeks back who had a bad usb port, to send his phone to www.mobiletechvideos.com because they are a very trusted source. He was up and running when he got his phone back and went ahead to say the service was great and had tracking on the package I believe. Here is the thread link, in case you want to read it
Sent from my SGH-T959 using xda premium
Click to expand...
Click to collapse
I used them for just that before.
Click to expand...
Click to collapse
I guess I'll try mobiletech as my next move ...
In the meantime I thought I might just try moving files back and forth via the external SD card ... but now I find that I can not move files from my internal memory to the external card or vice versa ..
Anyone know what could be preventing me from doing it? I just get a message that says: "Could not move file."
A friend of mine has dropped her S3 and the glass has smashed right along from top to bottom, the phone still boots and works from that stand point apart from touch input. She has the grid password screen on, so she can't input the patten to unlock her phone... my question is... is there any way of getting her photos off the internal HD with out root access ?
Sent from my HTC One X using Tapatalk 2
Factory reset and wipe would lose the lock and keep the pics i think. Everytime i full wipe i keep my pics.
Hold Volume up. Home and power buttons together to enter recovery mode. Then factory reset. Dont need to unlock to get into recovery do u?? Try it. If not its gta be download mode and odin etc. But see how u go
Sent from my GT-I9300 using xda premium
Factory reset and wipe would lose the lock and keep the pics i think
Click to expand...
Click to collapse
Yes, but the phone would be stuck on the welcome (Setup) screen.
MTP mode (plugin into USB) should work without root too. If the phone has USB Debugging activated then you can also access it via ADB.
Alternatively, custom recoveries (CWM) also have ADB support.
Mirror onto pc. Android emulator etc
Sent from my GT-I9300 using xda premium
Like what d4fseeker said above, if you have android toolkit installed, then you could just adb pull <from> <to> the photos off her phone. I did the same when the missus' HTC Sensation got dropped cracking both the digitizer and LCD. It would still boot fine but couldn't see anything on the screen, so I used adb instead.
So yeah, I give up trying in hope to get some decent help here.
I am not able to connect my SGS3 to any of my 2 PC's or my notebook.
I have tried everything as far as I know (on all 3 systems):
(Re)installed KIES
(Re)connected my SGS3
Rebooted the computers
Rebooted the phone
Did a factory reset
Used the SGS3 toolkit
Tried different USB slot
I even bought a new USB cable just to be sure :s
When I plug it in it starts charging and that's it.
Windows doesn't even give the confirmation sound when any random USB device is connected.
I don't see my SGS3 anywhere on my computer (not in device manager, nowhere).
I reinstalled KIES several times and installed the drivers through the SGS3 toolkit.
I own the international SGS3 with stock rom (haven't been able to update at all because of the connection issue).
I do not know what to do anymore.
Please help oh wise XDA gurus !
I would try a return to supplier and get them to prove its not hardware
Sent from my GT-I9300 using xda premium
Had the very same problem.. installed updated usb drivers from the samsung site and it pretty much worked for me..
Sent from my GT-I9300 using xda app-developers app
Probably a broken registry on your computer try fixing it using advanced system care (it's free) afterwards try reconnecting it again. If that doesn't work try to go to samsung's support section and see what you can find to resolve your issue.
I tried it on my PC at work, same problem.
Registry issue on 4 different machines?
I think not.
Also:
I got connectivity for a moment on both my PC and notebook but it went away within seconds.
The phone gave the notification that it is connected as a mass storage device.
Then the message disappeared and it only charged and nothing else.
Playing with the cable it came back and off a few times.
Now it stays disconnected.
Seems like the connector in my phone is dead :s?
Open Terminal Emulator
type SU
then type this.....
setprop persist.sys.usb.config mass_storage adb
bigsc said:
Open Terminal Emulator
type SU
then type this.....
setprop persist.sys.usb.config mass_storage adb
Click to expand...
Click to collapse
what does this do
darkfreak said:
I tried it on my PC at work, same problem.
Registry issue on 4 different machines?
I think not.
Also:
I got connectivity for a moment on both my PC and notebook but it went away within seconds.
The phone gave the notification that it is connected as a mass storage device.
Then the message disappeared and it only charged and nothing else.
Playing with the cable it came back and off a few times.
Now it stays disconnected.
Seems like the connector in my phone is dead :s?
Click to expand...
Click to collapse
Check the connector on your S3. The PC's maybe fine, but something is shorting pin 2 & 3 thereby nullifying the data pins.Hence it is being detected as a charger.(Actually that is the difference between a charger connection and a PC connection).Thereis a thread on XDA about cleaning it with a toothpick. Takes a few minutes actually.
you may consider on cleaning your phone's usb port
in addition, there is an app in the market (for free) that enables/disables usb mass storage (that's how i used to fix my usb problems; i honestly dunno why)
also, if u have tried different roms (stock/kernel), it may be a hw problem.
Sent from my GT-I9300 using xda premium
I thought I had connector problems myself sometime ago, but as Dr Danish said, I un installed the samsung drivers which are different from un installing kies. Restart pc and connect phone, make sure you have Internet, and windows will auto install them again.
Sent from my GT-I9300 using Tapatalk 2
if this is happening on multiple machines then its more likely to be the phone, did it happen after a flash phone reboot?. It happened to me on my old galaxy S2 after flashing a corrupt MIUI ROM.
Flash back to FULL stock should resolve, if not then your phone is in a state you can return it in, if you haven't had it long they may do a straight swapout.
It is the only thing that worked for me. It tells the phone to inquire about mtp/mass storage everytime it is connected
Sent from my SPH-L710 using xda app-developers app
bigsc said:
It is the only thing that worked for me. It tells the phone to inquire about mtp/mass storage everytime it is connected
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Does that mean you solved this with a flash back to Stock as I advised?, although sgs3 doesn't use mass storage, if you are on stock you wouldn't get these messages unless you had rooted and installed EASUMS. When you plug it in it should just say on your phone "connected as media device" and it will connect to your PC using MTP. All you need for MTP to work is the correct drivers, Kies install will provide these if you havent found them elsewhere.
Where are you at now then?