I bought a Motorola Droid RAZR off of Craigslist. The ad said the phone was like new. I look at the phone and the screen shows where you can make an emergency call or to insert a SIM card. I did not have a SIM card to try out the phone but it looked good from the outside so I bought it. I get to the Verizon store to have it activated. I powered the phone off and started the reboot process. Well it never booted up. The Motorola logo came on the screen the it went to the Droid letters in white and its stuck there. I tried the factory reset and no luck. Can someone PLEASE guide me through the steps on trying to download and install the original software to see if the phone will boot up? I have downloaded Matt's utility and tried that. I started the phone in AP Fastboot. I ran the utility and pressed option 1 to install Jellybean. Everything seemed to go through ok. The phone started to reboot and the little green android guy was on the screen and the thing was spinning and installing files. Once it started to reboot after the install, it went back to being stuck on the Droid logo and thats it. I had plenty of battery when I tried to install the utility. I have a feeling I have to do more things in order to bring the phone back to life. I saw something about RSD Lite. I have no clue what steps to do. Can someone please explain the process to install the original software and get the phone back up and running. I really hate that I got ripped off and hoping someone in here can help me. Thanks in advance!!
Model
tlclermont said:
I bought a Motorola Droid RAZR off of Craigslist. The ad said the phone was like new. I look at the phone and the screen shows where you can make an emergency call or to insert a SIM card. I did not have a SIM card to try out the phone but it looked good from the outside so I bought it. I get to the Verizon store to have it activated. I powered the phone off and started the reboot process. Well it never booted up. The Motorola logo came on the screen the it went to the Droid letters in white and its stuck there. I tried the factory reset and no luck. Can someone PLEASE guide me through the steps on trying to download and install the original software to see if the phone will boot up? I have downloaded Matt's utility and tried that. I started the phone in AP Fastboot. I ran the utility and pressed option 1 to install Jellybean. Everything seemed to go through ok. The phone started to reboot and the little green android guy was on the screen and the thing was spinning and installing files. Once it started to reboot after the install, it went back to being stuck on the Droid logo and thats it. I had plenty of battery when I tried to install the utility. I have a feeling I have to do more things in order to bring the phone back to life. I saw something about RSD Lite. I have no clue what steps to do. Can someone please explain the process to install the original software and get the phone back up and running. I really hate that I got ripped off and hoping someone in here can help me. Thanks in advance!!
Click to expand...
Click to collapse
The model is an XT912
tlclermont said:
The model is an XT912
Click to expand...
Click to collapse
First things first: what are the white letters saying? What is displayed, line by line, when you power it on?
EDIT
Do you still have access to the boot menu?
Related
Hi,
On My atrix I download latest update sent by ATT for Gingerbread, Atrix was rebooted after that and Now I am stuck at error message "Failed To Boot 2" and "Startup RSD Mode". I cannot do anything at this screen. I took out the battery and phone was started but after starting up, immediately will show message "Power off, shutting down" and it will shut down and start in boot mode with the same error messaage "Failed to boot 2". Please help what should I do to come out.
I beleive I can use Motorola PC method to update my phone but since I cannot come out from boot mode, I am not able to even us PC mode.
I had GingerBlur installed, rooted phone before updating the latest ATT update.
I had the same problem. I used rsd to flash froyo with pudding and the problem was solved. I too had tried to unlock the bootloader while on gingerblur. Hope this helps.
Sent from my MB860 using XDA App
lordofthering said:
Hi,
On My atrix I download latest update sent by ATT for Gingerbread, Atrix was rebooted after that and Now I am stuck at error message "Failed To Boot 2" and "Startup RSD Mode". I cannot do anything at this screen. I took out the battery and phone was started but after starting up, immediately will show message "Power off, shutting down" and it will shut down and start in boot mode with the same error messaage "Failed to boot 2". Please help what should I do to come out.
I beleive I can use Motorola PC method to update my phone but since I cannot come out from boot mode, I am not able to even us PC mode.
I had GingerBlur installed, rooted phone before updating the latest ATT update.
Click to expand...
Click to collapse
I used RSD to load the factory SBF ("beta" 5.9.1") and it got me working again. I was running on a stock ROM, though, only rooted.
I have the same problem as the op but wanted to ask a real quick question in regards to this topic. How did you manage to flash back to the orginal sbf? When the phone is plugged in and powered up at this screen, RSD (5.3.1) is unable to detect the phone making it impossible to flash it.
I'm not trying to hijack this post but looking to shed a little insight in case the op is having the same issue.
Thanks!
mikedaman34 said:
I have the same problem as the op but wanted to ask a real quick question in regards to this topic. How did you manage to flash back to the orginal sbf? When the phone is plugged in and powered up at this screen, RSD (5.3.1) is unable to detect the phone making it impossible to flash it.
I'm not trying to hijack this post but looking to shed a little insight in case the op is having the same issue.
Thanks!
Click to expand...
Click to collapse
I thought it wasnt connected either when looking in the upper left pane of RDS. However, the status section under the 2 upper windows showed connected, so I went forward from that. Progress was indicated in the same lower section entry.
Sent from my android!
psyop1 said:
I thought it wasnt connected either when looking in the upper left pane of RDS. However, the status section under the 2 upper windows showed connected, so I went forward from that. Progress was indicated in the same lower section entry.
Sent from my android!
Click to expand...
Click to collapse
Thanks for the follow-up. I will give it a shot tonight and let you know how it goes. I think it was Rom Manager that screwed it up. When it forced the recovery software install, i'm pretty sure that is what caused it. I did have gingerblur installed so might not have been compatible. Just an FYI.
mikedaman34 said:
Thanks for the follow-up. I will give it a shot tonight and let you know how it goes. I think it was Rom Manager that screwed it up. When it forced the recovery software install, i'm pretty sure that is what caused it. I did have gingerblur installed so might not have been compatible. Just an FYI.
Click to expand...
Click to collapse
I had overwritten my stock recovery image as well, which is what caused me to do it this way. Should work for you.
Sent from my android!
psyop1 said:
I had overwritten my stock recovery image as well, which is what caused me to do it this way. Should work for you.
Sent from my android!
Click to expand...
Click to collapse
So I came home tonight and tried it once more on my PC and nothing showed connected. I figured I would give it one more try by installing a fresh copy of RSD Lite and the Moto drivers on my laptop. I plugged in the phone with the error on the screen and it did detect it!
It's currently installing the image (1.8.3 SBF) and at about 6% the error is now gone. Going to cross my fingers and hope for the best. Thanks for all the info and Ill make one final post with the results.
interesting im in the same boat lol
so how does one find a sbf file for the atrix i have the same issue
There are links in the forum to the "prerelease" version which turned out to be the same as the released version.
Sent from my Transformer TF101 using Tapatalk
I had the same problem using 01.97.00R SBF and installing the AT(HoneyComb)RIX with ClockWorkMod.
I solved with the file "ATT 2.3.4 pudding+root" and RSD 5.3.1, it installed Gingerbread plus 01.77.30P SBF
very good
FENZ-IT said:
I had the same problem using 01.97.00R SBF and installing the AT(HoneyComb)RIX with ClockWorkMod.
I solved with the file "ATT 2.3.4 pudding+root" and RSD 5.3.1, it installed Gingerbread plus 01.77.30P SBF
very good
Click to expand...
Click to collapse
Could you explain how to do that?
I run Install update and then it's show "Failed to boot 2.. " everytime
I'm Android newbie and have no experience to fix this.
nuboat said:
Could you explain how to do that?
I run Install update and then it's show "Failed to boot 2.. " everytime
I'm Android newbie and have no experience to fix this.
Click to expand...
Click to collapse
Is your phone unlocked?
Do you have a recovery (CWM) installed?
Edit: I see it has to be...Please give more information about what you´re doing.
If so, just download another rom and follow the flash-instructions using CWM.
As long as you can access the Recovery/Fastboot etc., you can fix things.
DO NOT BLINDLY USE RSDlite and SBF!!! It can turn your phone into a very expensive letter-weight.
I do not know what to do anymore ...
My phone is Hard Brick, AT & T, have no guarantee of any account, and live in the EU.
Jel is worth it in the United States sent in for repair and how much will we charge??
Atrix, or to throw against the wall and forget it ....
Alright here goes
So my question is, what options do i have? I can't access any recovery options (Fastboot, android recovery, etc) and my RSD lite wont connect.
Short Story
Every time i try to boot my Atrix (after trying to update CherryPi), I get the Failed to boot 2, Starting RSD mode. Unfortunately, when I plug my phone into a computer RSD doesn't see it. It's like its not even phased.
Long Story
Okay, so I got my atrix not too long ago. Got my phone rooted at proceeded to use gingerblur. Then shortly there after, I attempted to upgrade to the Gingerbread OTA update, which got me stuck in a boot loop. (Now I'm a little confused, I don't think that I have unlocked my phone at all. I don't ever recall "unlocked" being on the boot screen at all). From this point I don't think RSD was working. I spent about a week trying to get it to work. Then I was able to fastboot flash the stock img files for gingerbread to my phone. So now I had a working gingerbread atrix. I sat stock for a little while, figgured out how to root via fastboot (again, no rsd support at this point). After I was rooted I installed CherryPi 0.3 via CWM. It worked great, a couple of days later I went to do the CherryPi 0.X > 0.5 and it flashed with CWM "successfully" got to the AT&T logo on bootup and then crashed and has been giving me the failed to boot 2.
I hope i've given you guys enough info. If any of you super hackers live in San Diego, I'd be more then willing to bring my phone over for you to figure out. So I just really need to know what my options are. If I take it back to AT&T will they likely give me a new one? (I'm good at playing dumb). I traded my phone originally so I don't know what kind of warranty is in place. Can I contact Motorola and get a new handset? Just looking for suggestions.
Thanks guys
Have you tried to reinstall the motorola driver?
Yes, when I first "lost" RSD support and since the current "Failed to boot 2" message.
It has the flash interface when I plug it in, but the motorola software dosent see it, same with RSD. just like nothing is plugged in.
Why not put it into fastboot mode when it reboots and then flash a different file?
phobos512 said:
Why not put it into fastboot mode when it reboots and then flash a different file?
Click to expand...
Click to collapse
It won't boot into any other mode, upon putting the battery in, it shows the dual core logo for about 1.5-2 seconds that pops up the "Failed to boot 2" message and starting RSD mode.
Judging by your first post u mentioned that u never unlocked your boot loader, unless I'm reading this wrong. These ROMS weren't meant to be flashed with the Bootstrapped version of CWM (The one that requires u to be plugged in to AC power) so not sure if that sheds any light on the subject or not. Again, if I read your post wrong, I apologize.
Sent from my MB860 using XDA Premium App
Phalanx7621 said:
Judging by your first post u mentioned that u never unlocked your boot loader, unless I'm reading this wrong. These ROMS weren't meant to be flashed with the Bootstrapped version of CWM (The one that requires u to be plugged in to AC power) so not sure if that sheds any light on the subject or not. Again, if I read your post wrong, I apologize.
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Ya, from what I can tell its Motorola locking me out for using an modified rom. But I think that I should be able to return to a stock firmware using RSD lite or the Motorola software restore from thier site, but neither see my phone connected. This leads me to belive that somewhere in the process the RSD protocol got messed up. Now I really don't know much, just enough to be dangerous. So if theres anyone that can tell me if I'm even looking the right direction.
And if I am right is there anything I could possibly do?
gjRabbit said:
Alright here goes
So my question is, what options do i have? I can't access any recovery options (Fastboot, android recovery, etc) and my RSD lite wont connect.
Short Story
Every time i try to boot my Atrix (after trying to update CherryPi), I get the Failed to boot 2, Starting RSD mode. Unfortunately, when I plug my phone into a computer RSD doesn't see it. It's like its not even phased.
Long Story
Okay, so I got my atrix not too long ago. Got my phone rooted at proceeded to use gingerblur. Then shortly there after, I attempted to upgrade to the Gingerbread OTA update, which got me stuck in a boot loop. (Now I'm a little confused, I don't think that I have unlocked my phone at all. I don't ever recall "unlocked" being on the boot screen at all). From this point I don't think RSD was working. I spent about a week trying to get it to work. Then I was able to fastboot flash the stock img files for gingerbread to my phone. So now I had a working gingerbread atrix. I sat stock for a little while, figgured out how to root via fastboot (again, no rsd support at this point). After I was rooted I installed CherryPi 0.3 via CWM. It worked great, a couple of days later I went to do the CherryPi 0.X > 0.5 and it flashed with CWM "successfully" got to the AT&T logo on bootup and then crashed and has been giving me the failed to boot 2.
I hope i've given you guys enough info. If any of you super hackers live in San Diego, I'd be more then willing to bring my phone over for you to figure out. So I just really need to know what my options are. If I take it back to AT&T will they likely give me a new one? (I'm good at playing dumb). I traded my phone originally so I don't know what kind of warranty is in place. Can I contact Motorola and get a new handset? Just looking for suggestions.
Thanks guys
Click to expand...
Click to collapse
Hey man, I have the same problem with you.. have you some progress for that..
I find some infor from forum that this kind of hard brick can be solved by using the developping cable to reflash the sbk file, this method is pending at the SBK file is unavailable which is not released out by MOtorola.. I find a one of my friend who is working in MOTO (Tianjing, CHINA) to see my device, I hope he can help me to unbrick my phone.. when i have good news, I'll update it.
So, I started out by missing my alarms one morning because my razrmaxx was stuck in a bootloop... i've since gone back to an old Droid X to hold me over until i can figure out what's going on here.
Furthest i could get for the longest time was factory reset and wipe cache, but same result, phone would not boot past the droid 'eye' video (which played continuously until the battery died, i charged it back up and have been able to turn it off by performing a hard reset while connected to a PC)
in the last few days, i've tried flashing an official stock ROM for jellybean, but that failed, and bricked the phone. i got back to having a working recovery by using Droid RAZR Utility 1.82, which set me on 'stock 6.16.211'. immediately following that, i get the red moto logo, followed by the standing android with the dodecahedron spinning inside him (update screen) the progress bar below him hits max, disappears, then the screen goes black. phone restarts, red moto logo, then black... i'm pretty sure the phone is still on, because i get the 'connect/disconnect' tone on my PC... from this point, i've got all the recovery options, but i'm back at square 1... any ideas?
philiop2001 said:
So, I started out by missing my alarms one morning because my razrmaxx was stuck in a bootloop... i've since gone back to an old Droid X to hold me over until i can figure out what's going on here.
Furthest i could get for the longest time was factory reset and wipe cache, but same result, phone would not boot past the droid 'eye' video (which played continuously until the battery died, i charged it back up and have been able to turn it off by performing a hard reset while connected to a PC)
in the last few days, i've tried flashing an official stock ROM for jellybean, but that failed, and bricked the phone. i got back to having a working recovery by using Droid RAZR Utility 1.82, which set me on 'stock 6.16.211'. immediately following that, i get the red moto logo, followed by the standing android with the dodecahedron spinning inside him (update screen) the progress bar below him hits max, disappears, then the screen goes black. phone restarts, red moto logo, then black... i'm pretty sure the phone is still on, because i get the 'connect/disconnect' tone on my PC... from this point, i've got all the recovery options, but i'm back at square 1... any ideas?
Click to expand...
Click to collapse
You should try the JB Droid Razr Utility and flash JB 4.1.2.I'm not certain with the utility verison but the system version you mentioned seems pretty old. I assume you were running the official 4.1.2, in that case any older build won't work/boot.
neo.ank said:
You should try the JB Droid Razr Utility and flash JB 4.1.2.I'm not certain with the utility verison but the system version you mentioned seems pretty old. I assume you were running the official 4.1.2, in that case any older build won't work/boot.
Click to expand...
Click to collapse
Thanks!! that actually worked flawlessly, and probably could have saved me a LOT of time if i had found that out a long time ago!
Glad It worked.
Sent from my XT1022 using Tapatalk
Hey guys. A friend of mine gave me a Motorola Droid RAZR XT912 which woudln't work with GSM networks to make it work. So I went here and used DROID RAZR Utility XT912 Jellybean to gain root. After that I installed Safestrap 3.73 and flashed CM11 M9 into the Slot1. The phone was working completely fine without a single hitch.
Today my friend called me to ask about the phone and I said it's working only it has two systems (lots of not really good used memory). He said to me to remove one of them and I went back into Safestrap recovery and activated Stock. Then I wiped Dalvik cache, cache, system, android secure. After that I switched to Slot1 (CM11) and it said it was active. I thought it would work since there is still that CM11 in Slot1, right? I tapped reboot -> system and since then the phone won't boot. When I press and hold the Power button for about 7-8 seconds, Motorola logo is shown and after that only a black screen (phone turned off). I tried holding Power+VOLDN but sadly same results. I know I should have read more about removing stock, but I did it anyway. Everything was going so smoothly so I thought there wouldn't be any problems. I think I should point out that when I connect the phone to my laptop, I can see "Mot Composited ADB Interface". Does this mean the phone is not dead?
Is there a way to unbrick the phone without some special cables and/or equipment?
Thanks.
Use Matt's utility to restore things to stock:
http://forum.xda-developers.com/showthread.php?t=2192467
@mikeoswego Thanks. I actually managed to get it working a little before this post using that amazing piece of software.
The state of the phone was like this: I hold the Power button, Motorola logo pops up and then the phone turns off. I hold Power+VOLDN same thing happens (Logo is shown and then it turns off). I couldn't even get it to fast boot. It just turned off. I searched a bit here and found the solution. When the logo is shown, press and hold VOLUP+VOLDN and don't let go. The menu will be shown where you can select fastboot. After that I just connected the phone to my laptop, used matts program and resurrected the phone
I lost root, so I rooted again, installed safestrap, wiped Stock and in it's place installed CM11. Rom1 was still occupied by old CM11 install so I deleted that. Installed the GSM patch and now the phone works as a charm.
So many thanks to this great community. I usually don't post at all. I use the search function and just follow the steps, but I panicked a bit today. Sorry.
Thread can be closed.
CyberBully said:
So many thanks to this great community. I usually don't post at all. I use the search function and just follow the steps, but I panicked a bit today.
Click to expand...
Click to collapse
Thanks for letting us know that you got things working. Someone else in the future will see this thread and be helped by it!
This is a Motorola Razr Maxx (not HD), in service since 2012. Not rooted. Posting problem here because I wonder if there's a brute force method of solving this problem, and the Verizon & Motorola forums have been useless.
I powered off the phone a few days ago, and a minute later, powered up again. The reboot got past some of the animated nonsense and got stuck at the "red eye" stage. If I do nothing, it stays there until the battery is dead (which is where the phone is at the moment). After recharging and trying again, I can hold the power button and get the phone to restart, but it goes back into the same loop. I found that there's a brief moment before the restart when the screen goes black and by pressing the appropriate buttons, I can get to the recovery menu. I've tried cleaning the cache partition and doing a factory reset, but these don't solve the problem. Someone at the Verizon store tried the same routine, to no avail.
All apps came from the Google play store. None were allowed to update automatically because I prefer to wait & see if other users have problems with updates. No games - just the following, all of which have been on the phone for a couple of years:
K9 Mail
CalenGoo
Swiftkey Keyboard
WiFi Analyzer
AVG Antivirus (which said the phone was clean earlier in the week)
Dropbox
ES File Explorer
New York Times
....plus the usual assortment of pre-installed Google & Verizon crap.
Is there a way to get the phone into safe mode from a cold start? Or, something I can do which involves reloading a new ROM from my computer (Windows 7 Pro)? I'd really rather not ditch this phone at the moment. I don't care if it involves rooting. The warranty is way beyond done, and the phone's already a brick, so experimenting doesn't worry me.
Just download this utility,put your phone to AP Fastboot mode,connect it to your computer and flash it.
http://forum.xda-developers.com/showthread.php?t=2861798
I assume that you know how to boot into AP Fatboot mode,if you don't here's the thread for everything that you need
http://forum.xda-developers.com/showthread.php?t=3023837
Sent from my Razr XT910
welder73 said:
Just download this utility,put your phone to AP Fastboot mode,connect it to your computer and flash it.
http://forum.xda-developers.com/showthread.php?t=2861798
I assume that you know how to boot into AP Fatboot mode,if you don't here's the thread for everything that you need
http://forum.xda-developers.com/showthread.php?t=3023837
Sent from my Razr XT910
Click to expand...
Click to collapse
===========
Thank you! I think I just died & went to heaven. Stand by for results (later this afternoon) when I'm back at the desk.
welder73 said:
Just download this utility,put your phone to AP Fastboot mode,connect it to your computer and flash it.
http://forum.xda-developers.com/showthread.php?t=2861798
I assume that you know how to boot into AP Fatboot mode,if you don't here's the thread for everything that you need
http://forum.xda-developers.com/showthread.php?t=3023837
Sent from my Razr XT910
Click to expand...
Click to collapse
Update: If beer could be sent through the internet, you'd have a case of your favorite on your desk at the moment. This worked perfectly. The phone is brand new again.
But now it's time to get into trouble, aka "fun". When I ran RSD_Lite, it asked for a file name, so I pointed it to cdma_spyder_9.8.2O-72_VZW-16_1ff.xml (included in the zip file). If I wanted to root the phone, would I go searching for a different XML file? In other words, how different would the process be? My main goal would be a phone without all the preloaded crap from Verizon. I have no interest in overclocking, etc.
ancientangler said:
Update: If beer could be sent through the internet, you'd have a case of your favorite on your desk at the moment. This worked perfectly. The phone is brand new again.
But now it's time to get into trouble, aka "fun". When I ran RSD_Lite, it asked for a file name, so I pointed it to cdma_spyder_9.8.2O-72_VZW-16_1ff.xml (included in the zip file). If I wanted to root the phone, would I go searching for a different XML file? In other words, how different would the process be? My main goal would be a phone without all the preloaded crap from Verizon. I have no interest in overclocking, etc.
Click to expand...
Click to collapse
For root see this,you don't even need a computer
http://forum.xda-developers.com/showthread.php?t=2855364
Thanks for the beer
Sent from my Razr XT910