Razr Maxx stuck in red-eye startup loop - Motorola Droid RAZR

This is a Motorola Razr Maxx (not HD), in service since 2012. Not rooted. Posting problem here because I wonder if there's a brute force method of solving this problem, and the Verizon & Motorola forums have been useless.
I powered off the phone a few days ago, and a minute later, powered up again. The reboot got past some of the animated nonsense and got stuck at the "red eye" stage. If I do nothing, it stays there until the battery is dead (which is where the phone is at the moment). After recharging and trying again, I can hold the power button and get the phone to restart, but it goes back into the same loop. I found that there's a brief moment before the restart when the screen goes black and by pressing the appropriate buttons, I can get to the recovery menu. I've tried cleaning the cache partition and doing a factory reset, but these don't solve the problem. Someone at the Verizon store tried the same routine, to no avail.
All apps came from the Google play store. None were allowed to update automatically because I prefer to wait & see if other users have problems with updates. No games - just the following, all of which have been on the phone for a couple of years:
K9 Mail
CalenGoo
Swiftkey Keyboard
WiFi Analyzer
AVG Antivirus (which said the phone was clean earlier in the week)
Dropbox
ES File Explorer
New York Times
....plus the usual assortment of pre-installed Google & Verizon crap.
Is there a way to get the phone into safe mode from a cold start? Or, something I can do which involves reloading a new ROM from my computer (Windows 7 Pro)? I'd really rather not ditch this phone at the moment. I don't care if it involves rooting. The warranty is way beyond done, and the phone's already a brick, so experimenting doesn't worry me.

Just download this utility,put your phone to AP Fastboot mode,connect it to your computer and flash it.
http://forum.xda-developers.com/showthread.php?t=2861798
I assume that you know how to boot into AP Fatboot mode,if you don't here's the thread for everything that you need
http://forum.xda-developers.com/showthread.php?t=3023837
Sent from my Razr XT910

welder73 said:
Just download this utility,put your phone to AP Fastboot mode,connect it to your computer and flash it.
http://forum.xda-developers.com/showthread.php?t=2861798
I assume that you know how to boot into AP Fatboot mode,if you don't here's the thread for everything that you need
http://forum.xda-developers.com/showthread.php?t=3023837
Sent from my Razr XT910
Click to expand...
Click to collapse
===========
Thank you! I think I just died & went to heaven. Stand by for results (later this afternoon) when I'm back at the desk.

welder73 said:
Just download this utility,put your phone to AP Fastboot mode,connect it to your computer and flash it.
http://forum.xda-developers.com/showthread.php?t=2861798
I assume that you know how to boot into AP Fatboot mode,if you don't here's the thread for everything that you need
http://forum.xda-developers.com/showthread.php?t=3023837
Sent from my Razr XT910
Click to expand...
Click to collapse
Update: If beer could be sent through the internet, you'd have a case of your favorite on your desk at the moment. This worked perfectly. The phone is brand new again.
But now it's time to get into trouble, aka "fun". When I ran RSD_Lite, it asked for a file name, so I pointed it to cdma_spyder_9.8.2O-72_VZW-16_1ff.xml (included in the zip file). If I wanted to root the phone, would I go searching for a different XML file? In other words, how different would the process be? My main goal would be a phone without all the preloaded crap from Verizon. I have no interest in overclocking, etc.

ancientangler said:
Update: If beer could be sent through the internet, you'd have a case of your favorite on your desk at the moment. This worked perfectly. The phone is brand new again.
But now it's time to get into trouble, aka "fun". When I ran RSD_Lite, it asked for a file name, so I pointed it to cdma_spyder_9.8.2O-72_VZW-16_1ff.xml (included in the zip file). If I wanted to root the phone, would I go searching for a different XML file? In other words, how different would the process be? My main goal would be a phone without all the preloaded crap from Verizon. I have no interest in overclocking, etc.
Click to expand...
Click to collapse
For root see this,you don't even need a computer
http://forum.xda-developers.com/showthread.php?t=2855364
Thanks for the beer
Sent from my Razr XT910

Related

Droid 2 Global: Reverting to Stock

Just got my workphone, Droid 2 Global. No stranger to flashing droid phones (my personal phone is a Captivate) I just had to flash it. I mucked it up once or twice flashing Droid 2 Roms on it and needed to get it back to stock. I know a few people have asked about recovering the Droid 2 Global but I haven't seen any instructions to that effect, so here goes:
Droid 2 Global Return to Stock
1. Download RSD Lite 4.9 - http://www.mediafire.com/?ufxs9lft9q2xwnu
2. Download DROID2WE_X6_2.4.29_FULL SBF - http://www.megaupload.com/?d=MD5K1YY8
3. Download Motorla Drivers - http://www.motorola.com/staticfiles...al_Drivers/MotoHelper_2.0.40_Driver_4.9.0.exe
4. Install RSD Lite 4.9 and the Motorla Driver software. Unzip DROID2WE_X6_2.4.29_FULL to a convenient location, i.e. Desktop.
5. Shut off your Droid 2 Global, unhook it from USB or the AC adapter charger.
6. With the phone off, slide open the keyboard, hold the UP ARROW key on the keyboard and hold the power button. This puts the phone in Recovery mode. The screen will display white text and say something to this effect: "Bootloader D0.11, Battery OK, OK to Program, Connect USB Data Cable."
7. Start RSD Lite by clicking on the desktop icon, this brings up the GUI. Click the ellipse (...) next to the Filename dialogue box. If you put the DROID2WE_X6_2.4.29_FULL SBF file on the desktop, scroll down and select it and click Open. The File Properties box should populate with information about the SBF file.
8. Hook your USB cable to your phone, the text on the display will change. Click the Start button and have patience, this takes a while. RSD Lite will extract files to your desktop and begin flashing your phone. Do not interrupt the flash at any point or you will most likely have as nice paperweight.It takes roughly 5 minutes to flash the default rom and RSD Lite will reboot your phone.
9. If the Reboot fails and your phone loops through the starting animation. Pull the battery and put it back in.
10. Slide open the keyboard on the phone, hold down X on the keyboard and push the power button. This puts the phone in Recovery mode. You know you're in recovery mode when you see a triangle with a yellow exclamation and the green android logo.
11. Hit the Search magnifying glass key, this brings you in to the actual menu. You use the Volume Up and Down to navigate here and the Camera button for enter. Power button exits. Use Volume down until you get to the entry which reads Wipe Data/Factory Reset, push the Camera button. This will wipe your data and cache, I had to tap the OK button (The four little square button on the touchscreen) While it was running because the progress bar would stop. Your milage may vary. After it finishes, select the first menu option to reboot and push the Camera button.
That's it in a nutshell pretty much, let me know if I missed anything.
I've been trying to do this all day. My husband installed Liberty on my phone last night and forgot that it was a D2G, so of course it's all kinds of buggy. I'm trying to revert back to stock to try to properly install Liberty on the phone, but I can't get past the RSD Lite section. It keeps telling me "Failed Flashing Process 0x7100."
I've read a few forums about this issue and tried everything I could find. I'm running Windows 7, have run RSD lite as administrator, changed compatibility to Windows XP, moved the sbf file to every folder mentioned, moved RSD lite to the desktop, etc etc. I've also rebooted, uninstalled, reinstalled, in every fashion I could think of.
This is what I get when I check the error log:
17:01:30, May 03, 2011
Line: 868
ERROR: \\?\c:\users\user\downloads\droid2we_x6_2.4.29_full.sbfuèá contains an invalid path.
File: D:\GitProjects2\hdt_windows_flash\flash\code\flashdll\PST_FP_FlashFileIO.cpp
17:01:30, May 03, 2011
Line: 552
ERROR: The superfile specified does not exist
File: D:\GitProjects2\hdt_windows_flash\flash\code\flashdll\FlashHdlr.cpp
Device ID: 0
Click to expand...
Click to collapse
I'm not sure what it means because most of the errors I've seen for RSD lite have been "was not found."
Any suggestions?
Also, I don't know if this is connected (I think it probably is), but for some reason when I plug in the phone it tells me MTP USB driver installation has failed. Each and every time.
Should I try to flash Fission over top of Liberty?
Thanks.
At first glance, i'd say to check the filename. There looks to be a space in what you copied from the errorlog, in the word full. Secondly, i'd redownload the SBF file, it's possible your download is corrupt. You can also try uninstalling and reinstalling the Moto software, it should install the drivers properly in recovery mode. I have windows 7 64bit and did not have to do anything other than what's in my directions.
Shorten the name of the SBF. Like - d2g.sbf for example. Put the SBF in c:\ and let RSDLite look for it there. It is known not handle well long paths or spaces in file name.
Is this supposed to put the phone back at original stock settings with no apps and everything? I can't find any videos of this, but the Droid X sbf guid it leads you back to the touch the android new out of the box screen. I followed this guide and when my phone rebooted, it had all my apps and widgets and stuff still, the only thing that was different was the firmware version had gone back down.
Nevermind, I somehow skipped the last few steps, I must be really out of it, ignore me.
i flashed it twice now and updated it. both times while flashing it told me to restart the device manually and when i did no change, so i closed the rsd and hit ok when it warns me of damaging my phone. phone was already on and running at the time.
Now i cant get my wifi to connect, it authenticates, then goes straight ot disconnected and then trys again.....any ideas of why this is happenning?
Did you follow steps 9-11?
What terrigan said. If you didn't do the last steps, then your phone will maintain all of its settings, but it will revert to the old firmware, 2.4.29 which is what I initially did. I believe that firmware has buggy wifi to say the least which might be the cause of your problem. You should do steps 9-11 and then after that go to settings, about phone, and system updates, and update to 2.4.330
Awesome!
Thank you for the post! You are awesome. Like a noob, I messed up my phone wile rooting/bootstrapping it and couldn't download from the marketplace, get updates installed etc. This fixed it all and I'm back up and running!
No prob, Wish there were more ROMs for the D2G though.
Worked like a champ, thanks!
Thanks muchly! Now that D2G Gingerbread is available, I'm reverting in the hopes to get the OTA update. Just waiting for the stock SBF to finish atm, will let you know how it goes..
Were not going to get the update until a couple more weeks...
Sent from my DROID2 GLOBAL using XDA App
Does anyone know if this works for the Droid 2 (NOT GLOBAL)...?
Chenoaem said:
Does anyone know if this works for the Droid 2 (NOT GLOBAL)...?
Click to expand...
Click to collapse
The steps and the RSDLite software will, you will need to find an SBF for your phone.
Droid 2 (Non Global) SBF: http://www.multiupload.com/R6VS5FFISB
I take no responsibility if this bricks your phone.
failed flashing process?
Hey, I was trying to revert my phone back, and while running RSD Lite, it got to 100% then it said that the flashing process failed?
the status came out as:
"Failed flashing process: Failed flashing process: Phone[0000]: Error switching phone to BP Pass through mode (0x70BE); phone disconnected"
help please?
Is there a reason why this would work on one phone but not another? I keep getting a failed on one phone with RSD lite I get code error FEBE 0047. I search and says not compatible software, doesn't make sense. Phone stays in boot loop.
thanks for any help.
Hey guys,
Here's my story:
Just bought a brand new D2G from a friend who likes to waste money...he tried to root it using a D2 rom, and gets the bootloader error. I bought it off of him for $50.
Flashed back to the SBF file in the first post, and then I got a message saying a new update was available. It downloaded on the phone, installs, the phone reboots and I saw the android green robot logo with a box, and a status bar. Once it hit 100%, the phone rebooted again, and to the bootload error said "code corrupt, insert data cable"
Tried holding X and power button to go into recovery mode like I did before, but it just boots to this screen....
Battery just died too, so I had to take it to a verizon store where they are awfully kind to recharge it for free.
Any help is appreciated, otherwise I'm just re flashing back to the rom in the first post again, and never updating the phone!
Jon
Find the .330 D2G SBF file and that should solve your problem I think....
Sounds like the update corrupted during install or download.. theres a .330 sbf try it like the above post stated make sure its fully charged low battery can cause major issues

[Q] Possible Brick; RSD won't work; Help?

Alright here goes
So my question is, what options do i have? I can't access any recovery options (Fastboot, android recovery, etc) and my RSD lite wont connect.
Short Story
Every time i try to boot my Atrix (after trying to update CherryPi), I get the Failed to boot 2, Starting RSD mode. Unfortunately, when I plug my phone into a computer RSD doesn't see it. It's like its not even phased.
Long Story
Okay, so I got my atrix not too long ago. Got my phone rooted at proceeded to use gingerblur. Then shortly there after, I attempted to upgrade to the Gingerbread OTA update, which got me stuck in a boot loop. (Now I'm a little confused, I don't think that I have unlocked my phone at all. I don't ever recall "unlocked" being on the boot screen at all). From this point I don't think RSD was working. I spent about a week trying to get it to work. Then I was able to fastboot flash the stock img files for gingerbread to my phone. So now I had a working gingerbread atrix. I sat stock for a little while, figgured out how to root via fastboot (again, no rsd support at this point). After I was rooted I installed CherryPi 0.3 via CWM. It worked great, a couple of days later I went to do the CherryPi 0.X > 0.5 and it flashed with CWM "successfully" got to the AT&T logo on bootup and then crashed and has been giving me the failed to boot 2.
I hope i've given you guys enough info. If any of you super hackers live in San Diego, I'd be more then willing to bring my phone over for you to figure out. So I just really need to know what my options are. If I take it back to AT&T will they likely give me a new one? (I'm good at playing dumb). I traded my phone originally so I don't know what kind of warranty is in place. Can I contact Motorola and get a new handset? Just looking for suggestions.
Thanks guys
Have you tried to reinstall the motorola driver?
Yes, when I first "lost" RSD support and since the current "Failed to boot 2" message.
It has the flash interface when I plug it in, but the motorola software dosent see it, same with RSD. just like nothing is plugged in.
Why not put it into fastboot mode when it reboots and then flash a different file?
phobos512 said:
Why not put it into fastboot mode when it reboots and then flash a different file?
Click to expand...
Click to collapse
It won't boot into any other mode, upon putting the battery in, it shows the dual core logo for about 1.5-2 seconds that pops up the "Failed to boot 2" message and starting RSD mode.
Judging by your first post u mentioned that u never unlocked your boot loader, unless I'm reading this wrong. These ROMS weren't meant to be flashed with the Bootstrapped version of CWM (The one that requires u to be plugged in to AC power) so not sure if that sheds any light on the subject or not. Again, if I read your post wrong, I apologize.
Sent from my MB860 using XDA Premium App
Phalanx7621 said:
Judging by your first post u mentioned that u never unlocked your boot loader, unless I'm reading this wrong. These ROMS weren't meant to be flashed with the Bootstrapped version of CWM (The one that requires u to be plugged in to AC power) so not sure if that sheds any light on the subject or not. Again, if I read your post wrong, I apologize.
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Ya, from what I can tell its Motorola locking me out for using an modified rom. But I think that I should be able to return to a stock firmware using RSD lite or the Motorola software restore from thier site, but neither see my phone connected. This leads me to belive that somewhere in the process the RSD protocol got messed up. Now I really don't know much, just enough to be dangerous. So if theres anyone that can tell me if I'm even looking the right direction.
And if I am right is there anything I could possibly do?
gjRabbit said:
Alright here goes
So my question is, what options do i have? I can't access any recovery options (Fastboot, android recovery, etc) and my RSD lite wont connect.
Short Story
Every time i try to boot my Atrix (after trying to update CherryPi), I get the Failed to boot 2, Starting RSD mode. Unfortunately, when I plug my phone into a computer RSD doesn't see it. It's like its not even phased.
Long Story
Okay, so I got my atrix not too long ago. Got my phone rooted at proceeded to use gingerblur. Then shortly there after, I attempted to upgrade to the Gingerbread OTA update, which got me stuck in a boot loop. (Now I'm a little confused, I don't think that I have unlocked my phone at all. I don't ever recall "unlocked" being on the boot screen at all). From this point I don't think RSD was working. I spent about a week trying to get it to work. Then I was able to fastboot flash the stock img files for gingerbread to my phone. So now I had a working gingerbread atrix. I sat stock for a little while, figgured out how to root via fastboot (again, no rsd support at this point). After I was rooted I installed CherryPi 0.3 via CWM. It worked great, a couple of days later I went to do the CherryPi 0.X > 0.5 and it flashed with CWM "successfully" got to the AT&T logo on bootup and then crashed and has been giving me the failed to boot 2.
I hope i've given you guys enough info. If any of you super hackers live in San Diego, I'd be more then willing to bring my phone over for you to figure out. So I just really need to know what my options are. If I take it back to AT&T will they likely give me a new one? (I'm good at playing dumb). I traded my phone originally so I don't know what kind of warranty is in place. Can I contact Motorola and get a new handset? Just looking for suggestions.
Thanks guys
Click to expand...
Click to collapse
Hey man, I have the same problem with you.. have you some progress for that..
I find some infor from forum that this kind of hard brick can be solved by using the developping cable to reflash the sbk file, this method is pending at the SBK file is unavailable which is not released out by MOtorola.. I find a one of my friend who is working in MOTO (Tianjing, CHINA) to see my device, I hope he can help me to unbrick my phone.. when i have good news, I'll update it.

[Q] Please Help! I was ripped off

I bought a Motorola Droid RAZR off of Craigslist. The ad said the phone was like new. I look at the phone and the screen shows where you can make an emergency call or to insert a SIM card. I did not have a SIM card to try out the phone but it looked good from the outside so I bought it. I get to the Verizon store to have it activated. I powered the phone off and started the reboot process. Well it never booted up. The Motorola logo came on the screen the it went to the Droid letters in white and its stuck there. I tried the factory reset and no luck. Can someone PLEASE guide me through the steps on trying to download and install the original software to see if the phone will boot up? I have downloaded Matt's utility and tried that. I started the phone in AP Fastboot. I ran the utility and pressed option 1 to install Jellybean. Everything seemed to go through ok. The phone started to reboot and the little green android guy was on the screen and the thing was spinning and installing files. Once it started to reboot after the install, it went back to being stuck on the Droid logo and thats it. I had plenty of battery when I tried to install the utility. I have a feeling I have to do more things in order to bring the phone back to life. I saw something about RSD Lite. I have no clue what steps to do. Can someone please explain the process to install the original software and get the phone back up and running. I really hate that I got ripped off and hoping someone in here can help me. Thanks in advance!!
Model
tlclermont said:
I bought a Motorola Droid RAZR off of Craigslist. The ad said the phone was like new. I look at the phone and the screen shows where you can make an emergency call or to insert a SIM card. I did not have a SIM card to try out the phone but it looked good from the outside so I bought it. I get to the Verizon store to have it activated. I powered the phone off and started the reboot process. Well it never booted up. The Motorola logo came on the screen the it went to the Droid letters in white and its stuck there. I tried the factory reset and no luck. Can someone PLEASE guide me through the steps on trying to download and install the original software to see if the phone will boot up? I have downloaded Matt's utility and tried that. I started the phone in AP Fastboot. I ran the utility and pressed option 1 to install Jellybean. Everything seemed to go through ok. The phone started to reboot and the little green android guy was on the screen and the thing was spinning and installing files. Once it started to reboot after the install, it went back to being stuck on the Droid logo and thats it. I had plenty of battery when I tried to install the utility. I have a feeling I have to do more things in order to bring the phone back to life. I saw something about RSD Lite. I have no clue what steps to do. Can someone please explain the process to install the original software and get the phone back up and running. I really hate that I got ripped off and hoping someone in here can help me. Thanks in advance!!
Click to expand...
Click to collapse
The model is an XT912
tlclermont said:
The model is an XT912
Click to expand...
Click to collapse
First things first: what are the white letters saying? What is displayed, line by line, when you power it on?
EDIT
Do you still have access to the boot menu?

[Q] Razr x912 stuck in AP Fastboot - Not bricked

I've been rooting my phones since my droid Eris, and I've come across a problem that I can't seem to fix.
I rooted my Razr Maxx almost two years ago when I first got it, and there have been several android updates since then. I could not get the updates, therefore, was having trouble running new roms, lots of glitches, etc. So I wanted a clean slate and start fresh.
I unrooted my phone (using Matt's utility) and then tried to factory reset. Then, I noticed that my phone continually booted into AP Fastboot.
My phone will not boot properly unless I hold both volumes down, then press the power button, then I get the Boot Mode Selection Menu. I have the option for Normal Boot from here, which works fine (so my phone is not bricked). I was also able to update to 4.1.2 successfully.
However, you can see how this would pose a problem if 1. My phone were to die completely or 2. I want to sell my phone and get an upgrade or 3. I want to Root again (as I believe it requires a "normal" reboot, which the phone will now not do).
I've read somewhere that I could just "flash" something successfully, and it would fix this issue, but I have no idea as I've only used bootloaders and such to do the work for me.
If you have any insight, please let me know.
Thanks!

[Q] Deleted stock, won't boot

Hey guys. A friend of mine gave me a Motorola Droid RAZR XT912 which woudln't work with GSM networks to make it work. So I went here and used DROID RAZR Utility XT912 Jellybean to gain root. After that I installed Safestrap 3.73 and flashed CM11 M9 into the Slot1. The phone was working completely fine without a single hitch.
Today my friend called me to ask about the phone and I said it's working only it has two systems (lots of not really good used memory). He said to me to remove one of them and I went back into Safestrap recovery and activated Stock. Then I wiped Dalvik cache, cache, system, android secure. After that I switched to Slot1 (CM11) and it said it was active. I thought it would work since there is still that CM11 in Slot1, right? I tapped reboot -> system and since then the phone won't boot. When I press and hold the Power button for about 7-8 seconds, Motorola logo is shown and after that only a black screen (phone turned off). I tried holding Power+VOLDN but sadly same results. I know I should have read more about removing stock, but I did it anyway. Everything was going so smoothly so I thought there wouldn't be any problems. I think I should point out that when I connect the phone to my laptop, I can see "Mot Composited ADB Interface". Does this mean the phone is not dead?
Is there a way to unbrick the phone without some special cables and/or equipment?
Thanks.
Use Matt's utility to restore things to stock:
http://forum.xda-developers.com/showthread.php?t=2192467
@mikeoswego Thanks. I actually managed to get it working a little before this post using that amazing piece of software.
The state of the phone was like this: I hold the Power button, Motorola logo pops up and then the phone turns off. I hold Power+VOLDN same thing happens (Logo is shown and then it turns off). I couldn't even get it to fast boot. It just turned off. I searched a bit here and found the solution. When the logo is shown, press and hold VOLUP+VOLDN and don't let go. The menu will be shown where you can select fastboot. After that I just connected the phone to my laptop, used matts program and resurrected the phone
I lost root, so I rooted again, installed safestrap, wiped Stock and in it's place installed CM11. Rom1 was still occupied by old CM11 install so I deleted that. Installed the GSM patch and now the phone works as a charm.
So many thanks to this great community. I usually don't post at all. I use the search function and just follow the steps, but I panicked a bit today. Sorry.
Thread can be closed.
CyberBully said:
So many thanks to this great community. I usually don't post at all. I use the search function and just follow the steps, but I panicked a bit today.
Click to expand...
Click to collapse
Thanks for letting us know that you got things working. Someone else in the future will see this thread and be helped by it!

Categories

Resources