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I was installing some apps on my phone and suddenly the screen turned off. When I tried to turn it on, nothing happened. I then let the phone sit for a minute and still nothing would happen until I noticed the buttons turning on and off. I tried swiping where the unlock would be when the buttons come on and it worked. I could tell from the tactile feel. I then rebooted the phone by pressing and holding the power button and guessing where restart would be. The screen works again.
Has anyone else experienced this problem? First time for me.
hpcolombia said:
I was installing some apps on my phone and suddenly the screen turned off. When I tried to turn it on, nothing happened. I then let the phone sit for a minute and still nothing would happen until I noticed the buttons turning on and off. I tried swiping where the unlock would be when the buttons come on and it worked. I could tell from the tactile feel. I then rebooted the phone by pressing and holding the power button and guessing where restart would be. The screen works again.
Has anyone else experienced this problem? First time for me.
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I had it happen to me once, when I first got the phone. Exactly as you described, except I had to battery pull. I was using an app called Screen Filter, so I could dim the capacitive lights. I figured it had to do with that app, so i removed it. I haven't had it happen since. I'm not sure if it was Screen Filter that caused it or not, but I haven't had it happen again since I removed it. Either that, or just a coincidence.
Happened to me once when I was messing with a root script that had a bug. Ended up clearing some of my app data too. Seems like a common "brain death" state that the phone can get into. I'm pretty sure it's software related and nothing to worry about.
Mike
it happens to me often, and I too have screen filter... but that isn't the cause of the problem (i got it to dim the buttons but it doesn't work on those yet).
I'm not sure what the problem is, but you can eventually turn the screen back on and reboot it - just keep at it. Do you have anything plugged into the headphones jacks BTW? If you do, and you try to reboot, it'll hang. It's done that to me a few times so I unplugged the headphones everytime
Started happening to me after i installed either switkey x or the amazon app, i am not sure but i think that's what caused it
SwiftKey works fine for me... try reinstalling it. Same far any other apps that cause issues, make sure the download was good and reinstall.
If the phone freezes, remember that the only ways to get a try restart is a dead battery or battery pull. Wifes phone froze and shut off, would not restart until a battery pull.
Good luck!
Sent from my phone
Happens to me too and it is really irritating.
GhettoBSD said:
it happens to me often, and I too have screen filter... but that isn't the cause of the problem (i got it to dim the buttons but it doesn't work on those yet).
I'm not sure what the problem is, but you can eventually turn the screen back on and reboot it - just keep at it. Do you have anything plugged into the headphones jacks BTW? If you do, and you try to reboot, it'll hang. It's done that to me a few times so I unplugged the headphones everytime
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It works perfect for dimming (well turning off) the buttons, check your settings!
so i keep having the same problem even without the swiftke y installed tried to reboot and even factory reset no luck. did you find any solutions.
used to happen a lot when i had aosp roms on my old hero
Are you guys overclocked?
I am not overlooked and I exchanged to another phone.
Sent from my PG86100 using XDA App
iliapiano said:
I am not overlooked and I exchanged to another phone.
Sent from my PG86100 using XDA App
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Damn....I may have to do that. Sprint allowed you to exchange with no hassle? It seems to happen so randomly that I don't think my Sprint Store will exchange it if they can't reproduce it.
freeza said:
Are you guys overclocked?
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My wife was oc when hers froze
Sent from my phone
I'm overclocked but the issue @ hand is software related. When I had the OG Evo, certain kernels would cause the screen to act in the same matter stated in the op. A lot of bugs that people report would be resolved once we get perm. Root.
My ''xDU4L C0R3 SH00T3Rx'' shot you down in 3D!
SO this has happened to me and I am freaking out thinking its the aosp rom. how long did it take for the screen to light up again. it been like two hours for mine.
this is random but, the touchscreen stops responding occasionally
specifically when i'm playing Mario Kart and holding the A button in for extended periods of time (n64oid)
it's not even when the system is hot it's really peculiar
actually now that i think about it this has happened a few times when i was on my homescreen as well where the touchscreen decided to stop responding yet if i pushed the buttons it still operated
anyone else seen this?
i was hoping it was ram related because i just used bloat freezer and cleaned up the ram nicely
The original X2 i had did this extremely often right out of the box (activation was a PITA)... as in it would work for 5-10 seconds (30 if i was lucky) and the touchscreen would "freeze" while all buttons and everything else were working as normal. Power button to make screen go off/on fixed it, but it would just happen 10 seconds later. Idk how bad yours is but if it is common enough see about a replacement (or hope OTA comes soon and fixes it for ya)
I'm Not Sure What It's Related To, Because I Can't Replicate It To A Certain Time Or Point Sometimes When Opening An App It Doesn't Recognize I Tapped The Icon Or When Texting Sometimes It Doesn't Know I Was Touching The Screen. Could Be Just Another Bug In The Software Which We Hope In The Future Will Be Resolved.
Its got the same feature as the atrix if one screen is pressed for more than 20secs in the same spot the screen turns off. Motorola claims to do this to protect against water damage
I have my lumia 800 for a week, and now its happening something strange.. When i'm in a call for some time, and i want to end it the phone doesn't let me. Its still responsive, i can go to the start screen, etc.. but the phone call remains on top with the message "ENDING". After a couple of minutes the phone freezs completely and reboot.
Someone had the same problem??
It's not happening always, but it's frustrating... I was having such a pleasant use and then this happens.. and i'm becoming a little sad and worried.
I dont's know if its a problem of hardware, it seems software because doesn't occur always.
Thoughts?
Diofil said:
I have my lumia 800 for a week, and now its happening something strange.. When i'm in a call for some time, and i want to end it the phone doesn't let me. Its still responsive, i can go to the start screen, etc.. but the phone call remains on top with the message "ENDING". After a couple of minutes the phone freezs completely and reboot.
Someone had the same problem??
It's not happening always, but it's frustrating... I was having such a pleasant use and then this happens.. and i'm becoming a little sad and worried.
I dont's know if its a problem of hardware, it seems software because doesn't occur always.
Thoughts?
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Click to collapse
Yes, I also had some similar kind of problems today, i could not answer the call, after they called me about 5 times i could, but then could only speak a few words before the call stopped. Also i saw the call was still running after the caller had hung up. I wanted to retart the phone, but it would not start up again, then i took it loose from the charger , and it beeped and after a while it started up again by itself.After that it worked oke again.
I think they have to look seriously at the software, there is something wrong here i believe.
I've also had this problem of calls not ending on occasion. It seems inconsistent so far though. I'd be interested to hear if this seems to be affecting everyone or if it's only a small number of handsets.
I have the same prb. The screen goes blank and cant end calls. Has to force restart
Fhame Rashid said:
I have the same prb. The screen goes blank and cant end calls. Has to force restart
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Exact same problem here.
halfnelson117 said:
Exact same problem here.
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For all WP7 devices the screen automatically goes blank when you are on a call and the proximity / light sensor detects your head up to the phone. However, if the screen stays off when you move your head away from the phone it means your proximity sensor (or software related to it) is faulty as it still thinks you have the phone to your head.
This happened to my HD7 after a nasty drop on a tiled floor the other day; the sensor was dislodged and permanently was set to the "on" position. I could only end a call by pulling out the battery, unless the other party hung up first. And every time my alarm went off in the morning the screen would remain dark and I would have to press the power button to get at the snooze button (this is because the sensor is telling WP7 that the phone is in a pocket or somesuch, and not to turn on the screen as the alarm could be accidently disabled or snoozed).
I fixed it by dismantling the HD7, resettling the sensors and blowing out as much dust as I could. Has been working fine since! I wouldn't recommend doing the same for your Lumia 800 though...
I dont think it is a proximity sensor issue. In doing tests, the sensor works perfectly for calls if I only have the screen off for a short period of time. If I hold the device up to my face for say 30 seconds, then the device usually freezes up and the screen goes blank, not allowing me to end a call. This makes me believe that it is a software issue that, hopefully, nokia can sort out.
Well i have been quiet on this topic as i wanted to see if the update fixed this problem BUT NO.
Today i made a call and it didnt ring but said connected i then pressed end and nothing it didnt respond infact none of the keys did anything my lumia just froze.
I couldnt even turn it off so i took the sim out and nothing still conected i just had a phone that was frozen with no way out .. so i had a usless lumia all day at work untill the battery died..I HAD NO PHONE ALL DAY !!!
I just hope it was not connected properly or my bill will be huge from t-mobile ..
This has happened a few times befor the update and always always when the signal is quite low it seems ..
But its a joke when im stuck with a usless phone all day ..
NOKIA SORT THIS OUT ITS NOT ACCEPTABLE
Hopefully this is a software issue and we haven't all received a bad batch of lumias with wonky proximity sensors.
Is there absolutely no way of reseting / rebooting the Lumia? you just have to wait for the battery to die??! That seems ludicrous!
i face the same problem many time i reset the phone by pressing power key long.
i find if i was in 3G network this problem some times happen ,so i switch off 3G and now it more than 3 days it never happen
Well to answer that question ...no its happened nine times last week, 3 of those 9 the phone is usless and you have to wait for the battery to die..maybe that's why Nokia gave us a short battery life haha, the other 6 times after about 7 min you can turn it off to reboot and the rest of the phone is responsive .. So 30% of the time when it happens U have no phone :[ even a long press of the power button does nothing
Same problem here... You can restart the phone btw: Hold power button for 10 sec, then release the power button and press it again...
This is a big problem for me, hope a fix comes in fast...
Thanks,
Samo
Im having the same issues here. Other than this its a great phone. Hopefully get it sorted soon.
same problem here, although never had to wait for battery to die.
long hold of power (10sec+) usually reboots the phone.
I keep noticing the problem when changing locations (inside/outside buildings) which is usually connected to switching to 3g - if it happens during a call I am unable to end it with screen being responsive and phone saying that it is ending call (for 30 seconds and more)
contacted Nokia regarding this problem.. they told me to reset my handset.. this is the only option they have... DUMB
same problem here... did someone find any solution?
nopes........
wheresmybeaver said:
Is there absolutely no way of reseting / rebooting the Lumia? you just have to wait for the battery to die??! That seems ludicrous!
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You can hold the power button for 10 seconds, this will trigger a reboot.
I'm relatively often facing the same issues, worth noting is that it does seem to connect the call as I have had customers tell me they heard me grumbling before the call got disconnected (so I gotta be more careful with grumbling )
Happened to me last night, just turned the phone off (power for a few secs then slide down) and on again.
So here are some problems I have with my phone but I'm not sure if they make my phone valid for a replacement...
touch screen isn't sensitive enough - it doesn't respond sometimes unless my finger is perfectly perpendicular to the screen. And when I'm scrolling, it sometimes flicks all the way down by itself
Sometimes, I only press the home button once but leads to voice
The battery usually only lasts for 8-10 hours with normal usage. This includes texting, checking e-mail and facebook. I also have pretty much everything turned off and brightness dimmed halfway.
The phone freezes up from time to time. The screen goes lack and none of the buttons work, not even the power button. I have to remove the battery and put it back in to get it working again.
The battery can also get unusually hot, some times for no reason at all
I get quite a few of these issues too, not sure if they're valid for a warranty claim though. As far as I can tell, a lot of users have been getting lots of these issues also. I'd start by clearing out any apps that you don't need/use (probably easiest way is to back them all up with titanium backup, delete them all and then only install the ones you need immediately, then install others as you need them) as there could be one/some causing you some issues. As for the touch screen sensitivity, there's a few threads on here that address that (with apps) but also some kernels include a fix. I'm on slow-ass internet atm so I won't include links but just do a quick search and you'll find what you're after.
As for only pressing the home button once and getting voice, if you use the "JKAY mod" theme, there's an option to disable home button double click (very useful). As for why it happens, I'd say it's an error with switch debouncing but who knows, just get jkay and disable it.
Also, as I said in another thread, I've had very good experiences with using the void #echo kernel, so give that a try and see if it fixes any of your problems.
Try updating the firmware and also calibrate sensors to avoid further sensor problems.
I would update the firmware, but I actually want to get this traded in for warranty since I did drop my phone, leaving the chrome slightly scratched. So I guess none of my reasons would qualify for warranty then? How about the part where my phone goes completely unresponsive that I have to remove the battery before anything works again? Could that be a valid reason because the couple times it happened, I almost had a panic attack.
If you want to stay on stock and have a warranty then tell them it reboots twice a day so probably has firmware problems and they will send it away.
apollero said:
So here are some problems I have with my phone but I'm not sure if they make my phone valid for a replacement...
touch screen isn't sensitive enough - it doesn't respond sometimes unless my finger is perfectly perpendicular to the screen. And when I'm scrolling, it sometimes flicks all the way down by itself
Sometimes, I only press the home button once but leads to voice
The battery usually only lasts for 8-10 hours with normal usage. This includes texting, checking e-mail and facebook. I also have pretty much everything turned off and brightness dimmed halfway.
The phone freezes up from time to time. The screen goes lack and none of the buttons work, not even the power button. I have to remove the battery and put it back in to get it working again.
The battery can also get unusually hot, some times for no reason at all
Click to expand...
Click to collapse
You can try but all they will do is a factory reset first .
You can do that before returning under warranty .
jje
I have run into these issues several times. They seem to be related, but I can't say for sure.
Every now and then while I'm actively using the phone, 1/2 the screen will go away and the phone will be unresponsive. If I shut off the screen, then turn it back on, it usually clears up. Sometimes the screen won't come back on. It stays off no matter what buttons I press. So I put it on the charger, that triggers the screen turning on and everything is back to normal (the battery is always over 50% or more at this point). Yesterday this got to a point of happening several times in 1/2 hour, so I ended up rebooting to see if it would clear it up. This issue did not come back since then.
On a similar note, I was playing a game this morning in a dark room with the brightness turned all the way down. I was being very active in interacting with the screen. Every now and then the screen would go black, except for the notification bar. I could still see that (time and statuses of things running). The screen would not respond to any touches, so I would shut the screen off and turn it back on and all would be good. This happened 2-3 times over a 45 min period. I play this game quite often, but not usually in the dark and often not as actively as I was doing. My resolution is set in the middle (FHQ+ I think it's called).
Has anyone else run into anything like this?
This S9+ snapdragon through Verizon just seems to be plagued with so many minor issues. I've never had a new phone with this many problems.
Brokk said:
I have run into these issues several times. They seem to be related, but I can't say for sure.
Every now and then while I'm actively using the phone, 1/2 the screen will go away and the phone will be unresponsive. If I shut off the screen, then turn it back on, it usually clears up. Sometimes the screen won't come back on. It stays off no matter what buttons I press. So I put it on the charger, that triggers the screen turning on and everything is back to normal (the battery is always over 50% or more at this point). Yesterday this got to a point of happening several times in 1/2 hour, so I ended up rebooting to see if it would clear it up. This issue did not come back since then.
On a similar note, I was playing a game this morning in a dark room with the brightness turned all the way down. I was being very active in interacting with the screen. Every now and then the screen would go black, except for the notification bar. I could still see that (time and statuses of things running). The screen would not respond to any touches, so I would shut the screen off and turn it back on and all would be good. This happened 2-3 times over a 45 min period. I play this game quite often, but not usually in the dark and often not as actively as I was doing. My resolution is set in the middle (FHQ+ I think it's called).
Has anyone else run into anything like this?
This S9+ snapdragon through Verizon just seems to be plagued with so many minor issues. I've never had a new phone with this many problems.
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As a followup, I think I have found the problem. It seems to be with a product called Game Tuner. It can black out the screen while leaving the app running in the background. I think it is buggy. Doesn't seem to be a way to shut it off though.
Brokk said:
As a followup, I think I have found the problem. It seems to be with a product called Game Tuner. It can black out the screen while leaving the app running in the background. I think it is buggy. Doesn't seem to be a way to shut it off though.
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I was able to uninstall, then install an older version of Game Tuner and the problem that was easiest to reproduce was fixed. Hopefully this will prevent the weird 1/2 screen thing as well.