I was using my phone earlier, and everything was normal. I put it in my pocket when using my computer, but when I pulled it out to use it, the device was off. I pressed the power button. Nothing. Held the power button down. Nothing. Held the power button + volume down. Nothing, again.
The phone was fully charged three hours ago when I unplugged it, and when I plug it in now there are no lights turning on.
I'm incredible confused and a bit scared. Has this happened to anyone else? What do I do?
Cremacious said:
I was using my phone earlier, and everything was normal. I put it in my pocket when using my computer, but when I pulled it out to use it, the device was off. I pressed the power button. Nothing. Held the power button down. Nothing. Held the power button + volume down. Nothing, again.
The phone was fully charged three hours ago when I unplugged it, and when I plug it in now there are no lights turning on.
I'm incredible confused and a bit scared. Has this happened to anyone else? What do I do?
Click to expand...
Click to collapse
Plug it in either to an outlet or the USB on your pc (I cant remember which) and hold the power button down until it comes back to life... Should work
What Rom and kernel are you running and are you overclocking?
.torrented said:
Plug it in either to an outlet or the USB on your pc (I cant remember which) and hold the power button down until it comes back to life... Should work
What Rom and kernel are you running and are you overclocking?
Click to expand...
Click to collapse
I'm using crDroid AOSP with cpalmer's kernel. No overclock or anything. I've had it for days without any problems.
And I have it plugged it, but nothing happens when I hold power button.
Cremacious said:
I'm using crDroid AOSP with cpalmer's kernel. No overclock or anything. I've had it for days without any problems.
And I have it plugged it, but nothing happens when I hold power button.
Click to expand...
Click to collapse
Try disconnecting the battery and reconnecting it if your comfortable with opening the phone it worked for someone else with this issue where the dna magically died.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
I'm a little afraid to try and open it in fear of damaging it more
But I also don't think I could open it since I don't have much in terms of tools.
Make sure you are holding the power button for at least 30 seconds. IF that doesn't work, try power and volume down for 30 seconds. If that doesn't work, leave on the charger for an hour, then try again, both plugged in, and unplugged
jasoraso said:
Make sure you are holding the power button for at least 30 seconds. IF that doesn't work, try power and volume down for 30 seconds. If that doesn't work, leave on the charger for an hour, then try again, both plugged in, and unplugged
Click to expand...
Click to collapse
Tried all of those with no luck...
I'm upset that this even happened. What could possibly cause the battery to just go dead like this?
Return it or get a replacement, there have been quite a few reports of battery / no power issues.
Sent from my HTC6435LVW using xda app-developers app
Most of them just reset the battery by disconnecting it and reconnecting it. I'm sure there is a way to reset it with a combination of buttons. Maybe go call htc the support is actually really good I haven't had any bad interactions with them in the 2 instances I called. This should also be covered on the year warranty and they should replace it for free since it has not been a year yet. I would call.
Sent from my HTC6435LVW using XDA Premium 4 mobile app
I was able to take it to Verizon and get a replacement for free. I'll still kind of freaked out that it will happen again though...
My phone was rooted... So will Verizon know when they receive my old phone?
Sent from my HTC6435LVW using xda app-developers app
Unlikely
Cremacious said:
I was able to take it to Verizon and get a replacement for free. I'll still kind of freaked out that it will happen again though...
My phone was rooted... So will Verizon know when they receive my old phone?
Click to expand...
Click to collapse
It was a hardware failure, they'll probably send it back to HTC for refurbishment or recycling. It's unlikely that they will find out that you rooted it.
Cremacious said:
I was able to take it to Verizon and get a replacement for free. I'll still kind of freaked out that it will happen again though...
My phone was rooted... So will Verizon know when they receive my old phone?
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
If you can't turn it on they can't so I guess no one will know.
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Cremacious said:
I was able to take it to Verizon and get a replacement for free. I'll still kind of freaked out that it will happen again though...
My phone was rooted... So will Verizon know when they receive my old phone?
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
I had my phone just turn off and never turn on again and I sent it back and never heard anything from Verizon.
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Did they replace on sight?
---------- Post added at 11:00 AM ---------- Previous post was at 10:46 AM ----------
Im having the same issue and I have opened it up already, well they replace then and there so they dont check it or do they send it out and you wait. I bought this back in August 4 so only about 2 months old. I didnt get insurance because I got it thru Best Buy and they dicked me over there. So i cant use Best Buy and was wondering can i even go thru Verizon for this?
masterchiefb117 said:
Did they replace on sight?
---------- Post added at 11:00 AM ---------- Previous post was at 10:46 AM ----------
Im having the same issue and I have opened it up already, well they replace then and there so they dont check it or do they send it out and you wait. I bought this back in August 4 so only about 2 months old. I didnt get insurance because I got it thru Best Buy and they dicked me over there. So i cant use Best Buy and was wondering can i even go thru Verizon for this?
Click to expand...
Click to collapse
well you did open it up, and they might find that out; pretty sure that will void the warranty. unless you are able to mend it back up. i screwed up my first dna and got a replacement since it wouldnt turn back on and they never found out
Verizon sent me a refurbished one and I sent in the broken one. It wasn't through insurance.
Sent from my HTC6435LVW using xda app-developers app
I called Verizon, they sent me a new one (new, not refurbished) with instructions on sending old one back. Everything was under warranty so I was never charged for anything.
Sent from my HTC6435LVW using xda app-developers app
I wouldnt be able to send mine it anyway. Theres a hair like crack on the screen and they wont send one out or they will but then they would see it then charge me the full price of the phone because of it. Customer negligence......
I am having this same problem
Cremacious said:
I was using my phone earlier, and everything was normal. The battery was at least about 70%, I put the phone in my pocket when using my computer, but when I pulled it out to use it, the device was off. I pressed the power button. Nothing. Held the power button down. Nothing. Held the power button + volume down. Nothing, again.
The phone was fully charged three hours ago when I unplugged it, and when I plug it in now there are no lights turning on.
I'm incredible confused and a bit scared. Has this happened to anyone else? What do I do?
Click to expand...
Click to collapse
I am having this exact issue with my Droid DNA. The circumstances are exactly the same. Two weeks ago, I stuck my phone into my pocket, took it out five minutes later and the device was off. Since then, Everything I've tried to get it to turn on has not worked. I even got a replacement battery however nothing.
When on the charger, all it does is blink the red light no matter how long I leave it on. I'm desperate as this phone is a second hand purchase and not on warranty. Also, I live in the Caribbean so I don't have many options for getting it fixed/replaced. I've tried every button combination, searched many forums and tried many suggestions.
Is there anybody who may have ANY other ideas to get this phone to work?
The phone is not rooted.
Verizon doesn't care if its soff and htc don'ts care. Verizon just isn't allowed to give you service if they know if soff.
Related
My thread on the moto support forum:
https://supportforums.motorola.com/thread/61040
Anyone else run into this issue? Worst case if it comes down to it, think they will give me a new Photon?
Hey, I ran into this.. https ://supportforums.motorola.com/message/400251[/url]
It is sort of similar to what happened in your case. Sorry I can't be of much help.
I had the same thing happen when I flashed the 198_7 update in RSD. I pulled the battery and let it sit for a minute. Then I restarted in recovery mode (Hold Volume down +Power, press volume down until you see "Boot Android (No BP)" and then press Volume Up. You should see the message "Cold-Booting Linux" and hopefully the phone will restart. Not sure what caused the error or if this was what even fixed it but I've had no issued since. Let us know if this works, I for one would like to know if this is a real fix or mine just coincidentally worked afterwards.
EDIT: I just tried the "Cold-Boot" again and after it restarted I had no CDMA service, don't worry a quick reboot restores connections. So it seems that this option may actually bypass the modem power up which is probably why it worked. I'm still still not sure what the "no BP" stands for though, anyone?
Was using RSD to manually install 198_6 and now the phone won't turn on unless plugged into a wall charger and then it displays "modem will not power up (2)". Anyone able to help save my butt?
Click to expand...
Click to collapse
Was a no go. Couldn't get into recovery. Took it to sprint and supposedly the battery is dead as well. Biggest concern is them digging for any messing around. Was able to factory reset and lock the bootloader so they shouldn't be able to call shenanigans. My evo shift is now my clock and useful as long as there is wifi lol
Sent from my PG06100 using XDA App
I saw that thing once, but it was normally - returned the battery and went to recovery normally.
Sprint said they couldnt do anything, looks like its Asurion time :\
Started messing with the phone while waiting on asurion and i can get it to get into fastboot, etc options. It will wait a while but still goes back to the modem will not power up and battery is too low to flash :/ any suggestions on how to maybe charge the battery i know sprint is saying the battery failed but that seems unlikely
Sent from my PG06100 using XDA App
Also seems like the phone knows when it is plugged into an outlet vs my computer. When the phone is connected to my computer it turns the led white, while the outlet turns the led green then the screen turns on. If i could get the screen on while plugged into my computer i could maybe get my phone back in working order
Sent from my PG06100 using XDA App
Joker had a little trick but you had to hack up a USB cable to get it to work. You might ask him. But that seemed to charge.
I just went ahead and called asurion, photon should be here tomorrow afternoon. Still cant figure out why the phone bricked. Oh well :/
Sent from my PG06100 using XDA App
What were you doing when it happened?
Sent from my Photon via XDA
Rsd back to stock to take my phone in for rebooting and screen of death issues lol
Sent from my PG06100 using XDA App
Did you have it fully charged?
I believe it was lower than normal when i use rsd, that may have been why
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That is probably true.
Sent from my Photon via XDA
Well despite my user error i am so happy to be back with a photon. This one seems to be bug free as well. The screen if death and reboots definitely must have been hardware related. This one also does not seen to heat up as bad either. This thread can be closed.
Sent from my MB855 using XDA App
Glad you are back up and rolling.
Sent from my MB855 using XDA App
So I recently got a replacement DNA from verizon, but I'm not sure if it's a refurb or not. Anyway, I left my phone for like two hour today on at least like 70 percent charge, and when i came back the screen wouldn't turn on. When i hold down the power button, the three LED buttons flash, but nothing happens. I tried plugging it in, but the charge light indicator won't even come on. Just making it clear, my phone is NOT rooted. What do i do!
I would go to a Verizon store, and ask the rep for another replacement. If the issue gets worse email HTC support @ HTC.com
Hope this helps.
Did you try like pressing and holding the power button until the lights flash AND it vibrates ? If not, try that, like next.
pzapor said:
So I recently got a replacement DNA from verizon, but I'm not sure if it's a refurb or not. Anyway, I left my phone for like two hour today on at least like 70 percent charge, and when i came back the screen wouldn't turn on. When i hold down the power button, the three LED buttons flash, but nothing happens. I tried plugging it in, but the charge light indicator won't even come on. Just making it clear, my phone is NOT rooted. What do i do!
Click to expand...
Click to collapse
Have you held the power button for 20 seconds once the 3 lights start flashing? That should force it to perform a reboot
Sent from my HTC6435LVW using Tapatalk 2
trickster2369 said:
Did you try like pressing and holding the power button until the lights flash AND it vibrates ? If not, try that, like next.
Click to expand...
Click to collapse
yeah i did, after it vibrates still nothing happens it stays black
jasoraso said:
Have you held the power button for 20 seconds once the 3 lights start flashing? That should force it to perform a reboot
Sent from my HTC6435LVW using Tapatalk 2
Click to expand...
Click to collapse
yeah nothing happens. It vibrates, and then thats it.
Had the same issue. Power+volume didn't work either. Its toast. Send it back. That's why I hate 'certified' replacement.
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jerrickdamon said:
Had the same issue. Power+volume didn't work either. Its toast. Send it back. That's why I hate 'certified' replacement.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Aww man. That sucks. Alright thanks.
Isn't verizon supposed to test the device to make sure it fits the precirtifed stuff. I that's poor customer support and if that's the case I would request that they credit your account or provide you with some kind of benifit
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OK so I was streaming radio via TuneIn Pro, like I do every weekday, and in the middle of listening the device shut itself off and now wont turn back on. had it charging over night. I tried the voldwn+pwr for 30 seconds, tried just holding the power button down for 10 second, then tried holding down for 30sec
when plugged into the wall I get no activity light, no button lights, or screen lights
phones unlocked with most recent build of CM10.1
I cant find specific instructions on hard resets for the one so I was following the ones I found for the s/x, anything else to try?
hardware issues
its hareware issues?
When you hold the power button (or any button) do the sensor buttons flash? Does anything happen?
Grumpy Bob said:
When you hold the power button (or any button) do the sensor buttons flash? Does anything happen?
Click to expand...
Click to collapse
nothing happens, Ive left it plugged into the wall charger all day now, and when pressing or holding (10sec, 30sec, 60min) power button down no sensor button lights flash and no charge/notification lights flash.
Other than trying to hold pwr+vol down+vol up at the same time, or a random combo of those, I'm outta suggestions...
Did you try plugging it into your PC? Does the PC recognize it?
yeah I started the warranty replacment procedure. might actually have a replacement tomorrow
tried a couple PCs - no go on Win7, WinXP, or even Ubuntu 12.10
thanks for the help
jbe4 said:
yeah I started the warranty replacment procedure. might actually have a replacement tomorrow
tried a couple PCs - no go on Win7, WinXP, or even Ubuntu 12.10
thanks for the help
Click to expand...
Click to collapse
I had this same issue. I would love to know how and what you did to get yours this way.
I went and tried a few ROMs. The last being the PAC (International) ROM v1.6 with the newest gapps.
It was working for for a day and then the battery died and it won't boot or show anything at all on the screen when holding down any buttons.
They want to replace it via warranty with a like-new device, but I am not sure about that since I bought it 5 days ago. Heading to the AT&T store tomorrow morning to figure this crap out.
---------- Post added at 11:55 PM ---------- Previous post was at 11:46 PM ----------
jbe4 said:
yeah I started the warranty replacment procedure. might actually have a replacement tomorrow
tried a couple PCs - no go on Win7, WinXP, or even Ubuntu 12.10
thanks for the help
Click to expand...
Click to collapse
I checked out your past posts and looks like you came from CM10.1 which is the same thing as the PAC ROM basically....
Something could be going on there.
On android revolution HD Google edition i get random shutdown to
Sent from my HTC One using xda app-developers app
Try holding your phone under a very bright light to sort of overload the light/proximity sensor while trying to power on. I know it sounds crazy but that is a fairly well known solution to this type of problem if you search around.
Sent from my MB860 using xda app-developers app
In reference to your suggestion FanDroid, I am not getting any results so far, and I am in the same boat as the OP and as you can tell from my signature I already have a new phone and don't have the money to replace my One. I want to fix my One since my brother uses it the most now since I have my Note 3.
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
I have tried all of the suggestions made from this thread, along side other suggests from other places. I still get no LED response, and the buttons do nothing, no matter what combination at any time period. I have even tried ringing it through Android Device Manager to see what that will do and no dice. I don't have the kind of money to just replace it.. but is there any other suggestions that might be able to revive my device?
OK so heres the deal i recently did s-off successfully then flashed cyanogen mod 10.2 w/ android 4.3 running on crpalmers kernel and everything was working great i loved it had it running for a week or so then today i woke up was on my way to work noticed my battery life was low and that was odd cause it was plugged in all night....then only 3-4 hours later noticed i had 10 percent which was obviously really strange seeing as i was gettin 16+ hours before and hadn't even touched the phone today. So to save my battery to call my wife on my drive home i shut my phone off only to find later in the day i cant turn it back on....nothing....not even the tiniest flicker of an LED. Ive plugged it in to 2 different chargers usb on my PC and nothing!!!!! does ANYONE have ANY idea wtf happened I know phones brick and i accepted that risk but to work a week then just randomly brick itself??? is that common? PLEASE any help I don't wanna pay a deductible for a new one
Try holding down the power button at the top for at least 35 to 45 seconds. Lmk what happens
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lucky_strike33 said:
Try holding down the power button at the top for at least 35 to 45 seconds. Lmk what happens
Sent from my HTC6435LVW using XDA Premium HD app
Click to expand...
Click to collapse
yea tried that...held down power button alone...then power button and volume down...then power button volume up...then power button both up and down and nothing....
Try leaving it plugged in overnight and see what happens. The things you described shouldn't result in a brick if you followed the directions.
Ill give it a shot and see.how just leaving it plugged in works out...i have nothing to lose at this point.......yes i broke my lg revolution out of retirement lmao
Vs910zv9 B.O 2.0
Update.....no luck leaving plugged in overnight
Vs910zv9 B.O 2.0
bullg0d said:
Update.....no luck leaving plugged in overnight
Vs910zv9 B.O 2.0
Click to expand...
Click to collapse
Same thing happen to me about 2 months ago while running carbon 4.2.2 just bring the phone into Verizon and they will send you a new one. The phones dead so its not like they can find out you are s-off.
Sent from my HTC6435LVW using Tapatalk 2
Try a different cord. If a new cord fixes it, call htc. They will send a replacement charger at no cost once.
Jtag
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Was in the middle of installing a new rom today and was having some issues with the data on the Carbon ROM. Got that fixed and data came back and before I could reboot into bootloader the phone just shut off. There was over 50% battery still left when it happened. Now it will not turn back on. I've tried the normal vol down + power for at least a minute with nothing. I've also tried vol up + vol down + power also did not work. I've also tried all of that after removing the sim card. Literally nothing happens at all with anything I try. Is there another method to reboot that I don't know about? Am I bricked?
harrishabitat said:
Was in the middle of installing a new rom today and was having some issues with the data on the Carbon ROM. Got that fixed and data came back and before I could reboot into bootloader the phone just shut off. There was over 50% battery still left when it happened. Now it will not turn back on. I've tried the normal vol down + power for at least a minute with nothing. I've also tried vol up + vol down + power also did not work. I've also tried all of that after removing the sim card. Literally nothing happens at all with anything I try. Is there another method to reboot that I don't know about? Am I bricked?
Click to expand...
Click to collapse
Try fully charging it before you turn it on. Also, this belongs in q&a
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champdr0id said:
Try fully charging it before you turn it on. Also, this belongs in q&a
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Click to expand...
Click to collapse
I am sorry My Bad I just posted it where I have been all day working on getting the rom working.
It will not charge at all at this point plugged in or sitting on the wireless pad
harrishabitat said:
Was in the middle of installing a new rom today and was having some issues with the data on the Carbon ROM. Got that fixed and data came back and before I could reboot into bootloader the phone just shut off. There was over 50% battery still left when it happened. Now it will not turn back on. I've tried the normal vol down + power for at least a minute with nothing. I've also tried vol up + vol down + power also did not work. I've also tried all of that after removing the sim card. Literally nothing happens at all with anything I try. Is there another method to reboot that I don't know about? Am I bricked?
Click to expand...
Click to collapse
Same happen to my phone only I was just listening to music and it shut off.I had mine replaced by Verizon for free.
Sent from my HTC6435LVW using Tapatalk 2
Sounds like a brick or hardware failure. Maybe try a jtag unless you have insurance and can get it replaced. Josh from mobile tech videos on YouTube is good and of it is a brick he can fix it for you.
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This has happened to me twice now. I don't believe it has anything to do with the ROM. Verizon replaced both mine s-off and all. If your not getting a charge light they can't turn it on either.
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I have also seen this issue resolved when someone disconnected the battery and then reconnected it. If your comfortable with opening the phone to do that it's worth a shot.
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this just happened to me. just turned on max volume on CF 9/17.