Title says it all. Any info would be great
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Depends entirely on the defect. If it is obviously hardware, unrelated to root, and you live in the US or EU, the manufacturer warranty is still valid. (They cannot deny warranty claims based on hardware failure unless they can prove your software modifications caused it, which is very heard to do)
You may end up sitting on the phone a while and go through a transfer or several, but knowing your warranty (read it) and the laws helps a lot.
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Well I'm filing for insurance claim due to the fact that i dropped my phone so many times that my WiFi simply isn't working anymore. Since I'm filing insurance claim n not with Verizon, will I need to return this TB to stock or can I just wipe everything and ship it out like this?
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I have never filed a claim so I am not 100% sure, but I am fairly certain that remember reading on a few occasions that the insurance company does not care about root.
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I've filed through Insurion a few times. They have NEVER seen one of my phones show up in their building. It's either "lost", "stolen", or victim of some other mishap that's made the device unreturnable. They don't ask a lot of questions in those events. Just give them the $100 and get the new phone.
I would highly recommend returning it to stock, but the fact that you dropped it so many times makes me agree with loonatik. Otherwise, Verizon has informed me that physical damage phones that come to their warehouse for warranty replacements will get charged like 300 bucks or something.
hangtenboy said:
I would highly recommend returning it to stock, but the fact that you dropped it so many times makes me agree with loonatik. Otherwise, Verizon has informed me that physical damage phones that come to their warehouse for warranty replacements will get charged like 300 bucks or something.
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That's what happened with my claim. They said I had to send it to Verizon and with them charging for physical damage or whatever I don't want them to charge it so I'm forced to "lose" my phone if I want a phone with working wifi again -_-
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If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
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dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
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I honestly don't know, but I would think so. Their technicians (not all, though) have been known to check for this kind of stuff.
I know at one point they quit voiding it due to root, but unlocked bootloader is different than root.
Call your local store and ask, they may have more details.
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
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You could always run over it, throw it in the toilet, or flat out loss it, heck you could have a friend steal it.
Warranty is different from insurance. I can't imagine TEP saying the insurance you pay for is invalid just because your HTC warranty is void.
But i, of course,could be wrong.
sent from my Evo LTE, usually.
The way I read the unlock warnings even unlocking doesn't totally negate the HTC warranty.
If you have a manufacturing flaw, sreen coming up, button issue, etc. Seems that would still be covered.
But if you hose it software wise they don't want any part of it.
Well HTC seems to be using it to negate the warranty. With "may" becoming "will" if you read around on the One X threads there are some lengthy threads about this . With HTC refusing to fix phones with big screen burn spots (obvious HW issue), then charging the customer ~300$ to flash to stock. Primarily a concern for international HTC customers who rely on HTC directly for warranty. Shouldn't be an issue with insurance. So I know this is a bit OT. My apologies for that.
sent from my Evo LTE, usually.
I took my 3D to Sprint for repairs twice due to dead pixels. They swapped out the screen both times. I showed up rooted the first time, and the technician noticed I had ICS 3.6 on it and he said I neet to unroot for them to do repairs. That was easy. all I had to do was relock the bootloader and ruu back to stock. They dont care if it shows "relocked" or not as long as it was on a stock rom. From what I've read Sprints TEP is getting more expensive and the deductible is ridiculous. Not worth it if you do the math. However I still carry the insurance in case of bricking.
Thanks. I'm not worried about the price, the deductible might go up, but is still cheaper then buying a phone out right
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If a "new" phone is purchased on eBay (i.e. unwanted upgrade) is the manufacturers warranty valid for the purchaser? (2 years in the case of the new S3)
If its bought by reliable companies then yes but you have to register it online as well.
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aarontsl said:
If its bought by reliable companies then yes but you have to register it online as well.
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Could you explain what you mean by "bought by reliable companies"? In this case it would be bought by me from a individual seller who got it as an upgrade from his phone company.
If you want a definitive answer around that (and I sure as hell would if I were buying a phone from eBay; which I probably wouldn't in the first place. But, anyhoo...), I'd be contacting Samsung in your country & getting the answer straight from the horses mouth, so to speak.
Personally speaking, I'd feel more reassured by that than hearsay from someone on a phone forum.
itm said:
In this case it would be bought by me from a individual seller who got it as an upgrade from his phone company.
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Warranty usually requires proof of purchase. In many contracts, hardware upgrades aren't 'sales' in the traditional sense. The IMEI is usually reported to the manufacturer along with the owners information as "proof of purchase".
I would ask to see the warranty documents he received to ensure the hardware warranty is transferable.
It usually comes down to buyer beware, but as another pointed out, doesn't hurt to contact the manufacturer directly.
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Hi,
I thought I'd ask on here to see if anyone knows what to do with this.
Basically I had to RMA my prime back in September 2012. To cut a long story short the repair centre essentially damaged my prime and it has been back and forth for that reason ever since. They've never repaired it.
Fast forward to now and they currently have it in hand for the six or seventh time and they've turned round and said the warranty has expired and so they don't have to do anything.
My question is this: If the issue arose within the warranty, was caused by them, was reported within the warranty period and they accepted that it was covered, does that not still come under the warranty? Regardless of whether it has lapsed.
I even gave concerns about sending it in again as the warranty was nearly up and they said that the work carried out is covered for 3 months. They now say that isn't the case.
I also pointed out to them that in the early part of 2012 I took them up on their offer of extending the warranty to 18 months in the UK for free. They say they no longer have the list.
Does anyone have any advice. I'm feeling very frustrated right now and they're going to try to charge me for sending it in. I feel conned right now.
Thanks
Sent from my HTC Sensation using Tapatalk 2
If you registered the tfp with Asus then if you go to https://account.asus.com/product_list.aspx?lang=en-us (I'm not sure if that link will give a login screen to "my asus" - you could try this http://support.asus.com/warranty.aspx?SLanguage=en&m=Eee%20Pad%20Transformer%20Prime%20TF201 and login and select "my registered products". If you click on the icon to the right of your tfp (blue circle with pen inside) you should then get a new screen with the words "You have activated warranty extension for this product."
If you are out of luck with that (I can't remember how Asus "issued" the extension to suggest other "evidence") then persuade them to ship it back to you free of charge. Having got it back schedule out the dates that the tfp has been away for repair, why you sent it and what repair was made, supporting if possible with documentation. and then go to the retailer that sold it and as nicely as possible say that you have had to come to them because the manufacturer has failed to repair it and you have been advised to bring it to them because in view of the cost and the age of the item it is not fit for the purpose for which it was sold. Google and read about Sale of Goods Act ( SOGA ) before the visit
Thank you for your response. All very useful information.
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I logged in and it does indeed say that the warranty extension is activated.
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You won't believe this.
I emailed them back to say that I've seen the warranty extension is activated. They just emailed me back and very nicely said that if I can prove that it says that they will happily escalate my case.
I just logged in again and it now says I don't have an active extended warranty!
Lucky I took a screen print.
I smell a court case.
Sent from my HTC Sensation using Tapatalk 2
And guess what my machine now says "Enable warranty extension". I hope this is a transient error!!!!!!!!!!!!!!!
You can always use the Statutory Warranty that is at least 2 years across the EU/EEA (I understand you bought the tablet in UK). Remember that it is the Vendor that sold you the tablet is responsible for repairs in this case, not Manufacturer. This applies only if you bought it as an individual, not a company.
http://www.adviceguide.org.uk/consumer_e
llothar said:
You can always use the Statutory Warranty that is at least 2 years across the EU/EEA (I understand you bought the tablet in UK). Remember that it is the Vendor that sold you the tablet is responsible for repairs in this case, not Manufacturer. This applies only if you bought it as an individual, not a company.
http://www.adviceguide.org.uk/consumer_e
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I bought mine from Comet. They went in to administration last year. So, no hope there. I could take it up with my credit card company as a last ditch, under soga. I just really want ASUS to sort it out as a matter of principle.
Sent from my HTC Sensation using Tapatalk 2
Does Knox affect coverage? I mean all the things i hear around the forums is for warranty.(What warranty are they speaking of?) Quite honestly I don't even know what the general warranty is for mobile devices as I've always taken care of mines. No cracks or broken from drops... ect.. It kinda sounds like Warranty and Insurance through T-mobile (Assurance) is separate. Currently have insurance since JUMP comes with it.
Anyway, I was wondering if there's anyone who could give a detailed explanation to this. Also regarding on how knox affects either both or one of the above mentioned in regards to claims. I don't think Assurance would care if it was.
My guess is that JUMP (and insurance for that matter) should not be affected. I'm planning to turn mine in 12 months from now, at which point the JUMP program will cover the other 50%. At that time, the warranty will be void (via expiration) anyway, so I can hardly see that as being a valid point.
I wouldn't take my word for it, however. Large companies tend to take every step possible to make sure that they aren't spending any extra money they don't have to.
Assurance and JUMP phones won't be affected by Knox. Plenty of people have turned in phones that were triggered with Knox, both in store at T-Mobile and mailed back for replacement through Assurance. Until employees get trained on detecting Knox and start denying those phones, we won't have to worry for now.
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I just used my jump and turned in my rooted s4, Pac-Rom boot image and everything. They only checked if it powered on, if the screen was cracked, and if there was water damage.
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Yeah with the above user that's one of the reasons I ask. I had traded in my s4 with cm10. They didn't care except that it worked, and the conditition.
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