Related
Well I'm filing for insurance claim due to the fact that i dropped my phone so many times that my WiFi simply isn't working anymore. Since I'm filing insurance claim n not with Verizon, will I need to return this TB to stock or can I just wipe everything and ship it out like this?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
I have never filed a claim so I am not 100% sure, but I am fairly certain that remember reading on a few occasions that the insurance company does not care about root.
Sent from my ADR6400L using Tapatalk
I've filed through Insurion a few times. They have NEVER seen one of my phones show up in their building. It's either "lost", "stolen", or victim of some other mishap that's made the device unreturnable. They don't ask a lot of questions in those events. Just give them the $100 and get the new phone.
I would highly recommend returning it to stock, but the fact that you dropped it so many times makes me agree with loonatik. Otherwise, Verizon has informed me that physical damage phones that come to their warehouse for warranty replacements will get charged like 300 bucks or something.
hangtenboy said:
I would highly recommend returning it to stock, but the fact that you dropped it so many times makes me agree with loonatik. Otherwise, Verizon has informed me that physical damage phones that come to their warehouse for warranty replacements will get charged like 300 bucks or something.
Click to expand...
Click to collapse
That's what happened with my claim. They said I had to send it to Verizon and with them charging for physical damage or whatever I don't want them to charge it so I'm forced to "lose" my phone if I want a phone with working wifi again -_-
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I honestly don't know, but I would think so. Their technicians (not all, though) have been known to check for this kind of stuff.
I know at one point they quit voiding it due to root, but unlocked bootloader is different than root.
Call your local store and ask, they may have more details.
dude741 said:
If I unlock my device using the dev unlock, will that void my sprint tep plan too? Unfortunately, I have bad lick with phones and I'm afraid if I break it, I'll have to pay out of pocket to replace it
Sent from my EVO using xda premium
Click to expand...
Click to collapse
You could always run over it, throw it in the toilet, or flat out loss it, heck you could have a friend steal it.
Warranty is different from insurance. I can't imagine TEP saying the insurance you pay for is invalid just because your HTC warranty is void.
But i, of course,could be wrong.
sent from my Evo LTE, usually.
The way I read the unlock warnings even unlocking doesn't totally negate the HTC warranty.
If you have a manufacturing flaw, sreen coming up, button issue, etc. Seems that would still be covered.
But if you hose it software wise they don't want any part of it.
Well HTC seems to be using it to negate the warranty. With "may" becoming "will" if you read around on the One X threads there are some lengthy threads about this . With HTC refusing to fix phones with big screen burn spots (obvious HW issue), then charging the customer ~300$ to flash to stock. Primarily a concern for international HTC customers who rely on HTC directly for warranty. Shouldn't be an issue with insurance. So I know this is a bit OT. My apologies for that.
sent from my Evo LTE, usually.
I took my 3D to Sprint for repairs twice due to dead pixels. They swapped out the screen both times. I showed up rooted the first time, and the technician noticed I had ICS 3.6 on it and he said I neet to unroot for them to do repairs. That was easy. all I had to do was relock the bootloader and ruu back to stock. They dont care if it shows "relocked" or not as long as it was on a stock rom. From what I've read Sprints TEP is getting more expensive and the deductible is ridiculous. Not worth it if you do the math. However I still carry the insurance in case of bricking.
Thanks. I'm not worried about the price, the deductible might go up, but is still cheaper then buying a phone out right
Sent from my EVO using xda premium
Don't know if this is the correct forum or not, but I am certain I will be informed by somebody else should this be misplaced.
So.... I lost my phone last weekend and I subsequently filed a claim with Asurion, T-Mobile's insurance provider. However, I have a strange circumstance that did not require me to suspend my service. I was at the T-Mobile store getting a micro SIM card for use with another phone I was planning on flashing over to T-Mobile. Anyhow as it turns out, I could not get a micro SIM as it would render my service useless on my phone (unless of course I possessed a SIM card adapter, which I found existed after this incident). So the rep had to issue me a new SIM card.
After I all of that excitement I noticed I was running late picking-up my kids. So I rushed from the store, and I swear that I had all of my phones & SIM cards with me. However, upon returning home I could not locate my phone. I thought to myself that it must have fallen between the seats and that I would search for it after the kids leave. So I broke out the new SIM card and an old MyTouch 3G Slide to use during the interim. After the kids left I searched for my phone with no success. I even called the T-Mobile store and there too was informed they were not in possession of my Amaze.
I waited to file my claim anyways as I really believed my phone must be in my vehicle, especially as my truck is notorious for consuming cell phone, wallets, etc.! Sunday comes around and I still haven't found my Amaze. So I file a claim with Asurion, and I wait to hear back from them. Six hours later I get an e-mail response saying they have news about my claim. So I call the 866# and I am informed by a rep that my claim is denied because my line has been in use. I of course explain my story, and the rep claims to understand. They check with T-Mobile to see when the last use of my phone occurred and according to them it was the following day. This is odd, but my thought is that I had not used my phone the entire day prior to filing my claim thus the report of the last use of my phone.
After all is said and done, the rep at Asurion files another claim assuring me that this claim would not be rejected & that she would call me within 24 hours. I never heard from the rep so I called again only to be informed that my claim again is denied with no reason given. So again I tell the rep what happened, and again the rep says the understand, calls T-Mobile, and files another claim with all the same promises as before. Next day I get the same e-mail as I received prior which by now indicates to me that my claim is denied. This time when I call I decided to escalate the situation. Well, this only further confused the rep I spoke with as they also refused to allow me to speak to a supervisor while claiming they could solve the issue. I get placed on hold by this rep with the excuse that HE needed to contact T-Mobile. He comes back on the line, and right away starts to tell me that my line is insured not my phone! I of course already have the literature from Asurion pulled up. I very firmly explain to him that every single reason he has given me for not honoring my claim is complete BS.
This representative continued to hold his ground that my phone line is insured, that if they cannot detect the phone on the network the claim is no good and some other idiotic excuse that I rebutted. By now he can tell that I am not very satisfied with their tactics, nor his level of service. So he again places me on hold telling me that HE will speak with T-Mobile. Well... I got blind transferred to T-Mobile, and of course I am informed that they cannot process the insurance claim. I immediately ask to speak with a supervisor. So I get placed on hold, rep returns telling me that I need to wait and she asks me if she could place me on hold again, then she hangs-up on me. Great! An hour on the phone & I get nowhere.
So I decided to try the online support people. Which when I am chatting online sometimes with "customer support" I 100% feel that I am speaking with a chat-bot! This 'person' also tells me that they cannot do anything. However, he offers me phone upgrades on all 4 lines of service. So while I am waiting for this 'person' to type their next reply I began to search for an upgrade. Some upgrade it turns out to be as they are basically offering me to purchase phones at the full retail price. I let the rep know that this is such a bogus benefit and that I could purchase a phone at the full retail price anytime I wished. Enough of this; I'll just call T-Mobile one last time and inform them straight away that this is the last opportunity for them to get this right, and that after dealing with Asurion & their less than stellar service, I will not be calling them. This time I actually get a person that really understands the words coming from my mouth. He ends up filing the claim with Asurion for me, and after speaking to 10 people by now informs me that my claim will continue to be denied unless I suspend my service!
I had figured by now that no human is involved in the processing of claims. Looks like I am correct in my assessment. Sigh.... So again I get a notice this morning that my claim is ready and to call again, which is code for your claim is denied. Yup, my 5th claim is denied. So I am typing out this story of frustration while I await a reply to my 6th claim. A claim which I have finally adapted all of my responses for their automated system to understand.
I realize this is very long winded, but I appreciate your understanding of my frustration with what I now view as some sort of scheme. A scheme that is meant to bilk consumers out of their hard earned dollars, and never provide the service for which they have paid.
Am I the only person that has had this issue with Asurion/T-Mobile or any other carrier as it seams Asurion has the market cornered on providing Phone Replacement Insurance for every major carrier?!
Sadly Sent from my A500 while I feel lonely without my Amaze 4G
sorry to hear..
This is why Ive NEVER gotten insurance on ANY phone i've ever owned (be it on t-mobile, or verizon, or sprint). Because of the fact I know they all insure through asurion and I know for a fact Asurion sucks balls. Ive heard and read so many horror stories about asurion...not to mention the replacement phones they send out are usually garbage. theyre usually refurbished phones..and by refurbished phones they clean the screen, make sure it turns on, and then call it good. the same phone that went in for signal problems will 99% come out with signal problems. Eff asurion in the a, seriously. dont ever get asurion insurance again. if you ever do get insurance on the phone make sure its carrier insurance, not insurance via 3rd party (aka asurion)
i hope everything works out well for you.
Update:
Just as I planned I received an email finally approving my claim! This is what happens when an f-ing computer decides what to do. There quite literally has been no human involvement with my claim. Yet these ya'hoo's talk about fraud & all this other crap.
I got news for you idiots: when a system is finally figured out by people, then it is ripe for being manipulated.
I do agree very much with the post above me though. Stay away from the insurance for more reasons then the fact that you will be ripped off by this company. My opinion is that you save the $8/month you would pay towards the insurance & save it specifically for a fund for your phone.
Another note: I have been reading a whole lot of posts about stolen or lost devices. I highly suggest installing some program such as Lookout. I am still checking on my phone every day to see if it has been turned back on/found by somebody.
Other security ideas to consider: encrypting the data on your phone & SD card, locking the phone, password protecting the SIM card and with ICS entering owner info that is displayed on the lock screen (there are still some honest persons out there, they just don't always think to call the carrier to let them know they found a phone).
About the above security suggestions... I know that people complain about how unlocking the phone takes too much time. My sister is the biggest complainer I know. I did her a favor by installing Lookout on her brand new Amaze. Anyways, the 3 seconds it takes to unlock your phone can save you the headache later.
Just saying!
Sent from a paranoid android owner without their Amaze using my T-Mobile myTouch 3G Slide via xda premium
I've been shelling out money to these folks for the past 3yrs now.
What I want to know is did you call and tell T-Mobile that you lost the phone? Because they should be able to IMEI block it. Then I would go as far as to get a police report and then send in the claim again. Once that they see your phone is IMEI blocked then it should qualify your claim. Don't quote me on this but its worth a shot.
Good Luck.
If they don't ever wanna cooperate, always file a complaint with the BBB. Works with me
http://www.bbb.org/nashville/busine...on-insurance-services-in-nashville-tn-2131781
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
`Ghost` said:
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
Click to expand...
Click to collapse
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
if you know its a refurbished phone, then dont be mad at HTC =)
I say give the OneS a good try. You may find that the removeable battery isnt all its cracked out to be. yeah no sd slot is a bummer but seriously give it a shot. Personally I would have asked for another amaze. =)
I cancelled my insurance a few days ago because of this post! I'll never send another penny to Asurion.
Sent from my HTC Vision using xda premium
Blame people that scam for all of this non sense, by all means I don't fully agree with all of asurions practices but working for tmobile I get to see the side you guys dont. People call in for claims by using there friends phones to try and get better phones, people that "lost" it and we check there call history and someone they know is using it, etc..... its easy to be upset I would if I was in ops shoes but if you understand the system insurance is great to have, I always tell people if you lose your phone first things first file your claim get it started even if u don't complete it you can get the proper direction on what steps to do once its lost to get your service up and running till you get a new one.
Sent from my SGH-T999 using Tapatalk 2
Aaueion has new. Nothing but great to me. They bent over backwards to take care of me. I went from a G2 to a one s.
Sent from my HTC VLE_U using xda premium
Cant really say I have any complains with Asurion other than the T Mobile store I went to was out of Amazes so I got stuck with a SGS2. Although technacly two SGS2s ebcause the first one had a problem where when making a call nothing would be heard, so luckilly I was in the parking lot still and went back in and got a replacement. I tried talking to the lady into letting me pay a difference for a OneS but she said not :/ I love HTCs so its kind of a bummer to have a Samsung but I cant complain too much either.
Also off topic: Glad to see the Amaze finally got CM9 working, well GSM atleast
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
ONE S is probably the best phone i've ever used from T-Mboile. (after flashing a new rom with the 3dots menu removed) nice battery life, thin, slick, fast, feels great in my hand, awesome bright screen that's just the right size for one hand use. I like it much better than my S3, except the no microSD card slot part. non removable battery doesnt really matter if you have have the 3.99 warranty replacement.
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
They deductible is around 125-130$ also if you decide to go that route, PRAY or call a Tmo store ahead to see if they even have any Amaze's left. There were none at the store I filed my claim so I got stuck with a SGS2
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
edgerunner_423 said:
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
edgerunner_423 said:
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
I cracked my screen a few weeks ago. I also had the D3O case but it didn't help at all. the deductible was $130 and Asurion set my replacement right away (called about 23:00 Saturday night and had new phone Tuesday morning). the one they sent me was a brand new phone in a sealed unopened box, so now I have a spare battery, battery cover and SIM card.
That makes it sound much better. New phone and an extra battery will be sweet. I'll go for it. Thanks
Sent from my HTC_Amaze_4G using xda app-developers app
WellTrainedVC said:
May send back the One S.
Click to expand...
Click to collapse
I would trade my Amaze for a One S in a heartbeat. Going to the S4 processor and be able to run Cyanogenmod. Heck, the One S has a much more stable CM10 than the Amaze does for CM9. I hate that I can't get a stable Cyanogenmod ROM on my phone.
I have seen tons of Knox related content, but I do have a question that I have not seen asked before. We know that tripping the knox flag will void your warranty and you will take a boat load of crap if you try to have it serviced, but what about when the year is up and you try to give it back to Sprint to get a new phone on the One Up plan? Will they still take it back with that flag tripped? Thanks.
henbone11 said:
I have seen tons of Knox related content, but I do have a question that I have not seen asked before. We know that tripping the knox flag will void your warranty and you will take a boat load of crap if you try to have it serviced, but what about when the year is up and you try to give it back to Sprint to get a new phone on the One Up plan? Will they still take it back with that flag tripped? Thanks.
Click to expand...
Click to collapse
I don't think it will be an issue when you are at the store as all they are really looking at is does the phone work. Most reps would have no clue how to even get in to download mode to check it anyway. I plan on doing the one up again when the Note 4 comes out next year and am worried that where ever the phones go after they leave the store will catch it. What happens then? Will they come back and say that I owe the balance on the N3? Guess we will have to wait and see.
The last three phones I have sold back to Sprint have been rooted and they never said anything. This is different though, so it does worry me. I don't mind not having a Samsung warranty, but not being able to trade it in in a year is quite offputting and defeats the One Up program. Hopefully, someone can provide some definitive information...i'd rather not ask at the Sprint store. lol
henbone11 said:
The last three phones I have sold back to Sprint have been rooted and they never said anything. This is different though, so it does worry me. I don't mind not having a Samsung warranty, but not being able to trade it in in a year is quite offputting and defeats the One Up program. Hopefully, someone can provide some definitive information...i'd rather not ask at the Sprint store. lol
Click to expand...
Click to collapse
My local store knows I had my Note 2 rooted. I even helped 2 of the employees root theirs lol. When I went in to do the one up one did ask me if I put it back to stock which I had. He did not check. Just made sure no physical damage and that it turned on. I have a feeling we will not know exactly how this will be handled untill a year from now. Because of this I am still debating on rooting or not.
Unless it has changed, check the link in my signature. Sprint allows rooting, you just have ignorant people that don't even knows the policies of the company they work for.
Please read forum rules before posting
Questions and Help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
nolimit06 said:
Unless it has changed, check the link in my signature. Sprint allows rooting, you just have ignorant people that don't even knows the policies of the company they work for.
Click to expand...
Click to collapse
I get that they don't care about rooting, but no Sprint phone has ever had a situation like this. This explicitly voids the warranty on the phone and there is no way for sprint to resolve that by simply putting stock firmware/rom back on the phone. I am just curious how this will be handled when returning the phone on the One Up program. If one is not on this program, it wont matter because they will have it for 20-24 months, unless they buy a new one out of pocket. Presumably, the warranty would be expired on the phone anyway. I don't think there's any point in calling a Sprint store and asking this question now because I'm am all but certain that they will not know how to answer it accurately.
Generally after a year there is no warranty anyway. So how could they deny you over a voided warranty when you can only us one up once a year? Just wait an extra day after the year.
Sent from my SM-N900P using Tapatalk 4
henbone11 said:
I get that they don't care about rooting, but no Sprint phone has ever had a situation like this. This explicitly voids the warranty on the phone and there is no way for sprint to resolve that by simply putting stock firmware/rom back on the phone. I am just curious how this will be handled when returning the phone on the One Up program. If one is not on this program, it wont matter because they will have it for 20-24 months, unless they buy a new one out of pocket. Presumably, the warranty would be expired on the phone anyway. I don't think there's any point in calling a Sprint store and asking this question now because I'm am all but certain that they will not know how to answer it accurately.
Click to expand...
Click to collapse
Most of the store employees don't even know how to check this kind of stuff. When I exchanged my htc one for the Note 3 they didn't even open the box and check the phone. If you have the TEP and have a hardware issue just take it in and get an exchange. If you expect Sprint employees to know how to get into Download/ODIN mode, your giving a little to much credit lol.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
nolimit06 said:
Most of the store employees don't even know how to check this kind of stuff. When I exchanged my htc one for the Note 3 they didn't even open the box and check the phone. If you have the TEP and have a hardware issue just take it in and get an exchange. If you expect Sprint employees to know how to get into Download/ODIN mode, your giving a little to much credit lol.
Sent from my Sprint SG Note 3 using Tapatalk 4 Pro
Click to expand...
Click to collapse
I have seen quite a few people say that in regards to Sprint store employees, but again, this is a special case. I would guess that they will be taught how to check it. Why even put that flag in there if it means nothing? I saw a thread here the other day where someone had to take a Note 3 back, for whatever reason, and they checked it. One would hope that they would remain clueless, but I don't think that is going to be the case. I am on the verge of rooting anyway, just trying to consider everything before I do.
ktulu909 said:
Generally after a year there is no warranty anyway. So how could they deny you over a voided warranty when you can only us one up once a year? Just wait an extra day after the year.
Sent from my SM-N900P using Tapatalk 4
Click to expand...
Click to collapse
On the One Up plan, you aren't buying the phone, but simply leasing it. Unless you decide to keep the phone for the whole 24 months, then you own it. So there's the problem if they won't take it back due to Knox flag being tripped. You are then stuck with it for the full 24 months and it defeats the purpose of paying extra for the One Up plan.
I have never purchased a used phone from Sprint. Do you get any kind of warranty with a used phone? If so, is it in any way a manufacturers warranty or simply a Sprint warranty? I guess if it's only Sprint, they would have to decide to warrant a phone that the manufacturer wont warrant.
I don't mean to belabor the point, but it seems as though I am the only one with this concern.
henbone11 said:
On the One Up plan, you aren't buying the phone, but simply leasing it. Unless you decide to keep the phone for the whole 24 months, then you own it. So there's the problem if they won't take it back due to Knox flag being tripped. You are then stuck with it for the full 24 months and it defeats the purpose of paying extra for the One Up plan.
I have never purchased a used phone from Sprint. Do you get any kind of warranty with a used phone? If so, is it in any way a manufacturers warranty or simply a Sprint warranty? I guess if it's only Sprint, they would have to decide to warrant a phone that the manufacturer wont warrant.
I don't mean to belabor the point, but it seems as though I am the only one with this concern.
Click to expand...
Click to collapse
I am personally not worried about it, like I said 99% of the store employees are clueless anyways and half the time don't even boot the damn phone. I understand where you are coming from but I really don't think you have anything to worry about. Besides does it say anything in the One Up contract about rooting a device? No.
nolimit06 said:
I am personally not worried about it, like I said 99% of the store employees are clueless anyways and half the time don't even boot the damn phone. I understand where you are coming from but I really don't think you have anything to worry about. Besides does it say anything in the One Up contract about rooting a device? No.
Click to expand...
Click to collapse
Right on. Just trying to cover my bases before I root. Will probably do it tomorrow. Thanks for your input.
As some of you may or may not have heard there are some proximity sensor and Wifi issues with the Note 3. Not all devices but I suppose I got lucky and got one with both issues. I spoke with many different tech support levels including in-store (which aren't helpful anymore) and they have decided to send me a replacement device.
So my concern: I have been burned in the past by the replacement division and been charged full amount for a phone that was working when it left my hands. I now have a Note 3 that has issues and also has a very fragile silver bezel around it. I have had the phone for less than a month and it is marked up and has a ding on the edge where it fell off the coffee table. I am trying to get some assurance from VZW that they will accept the device and they won't give me any such thing.
My options:
a) send the device in and everything goes great.
b) keep the device and deal with manufacturer defects in the software of a high-end vzw device that I paid top dollar for.
c) send it in and get charged a replacement fee because there are physical markings of wear and tear on the device (had this less the a month let me remind everyone)
Now if I go with option C what options or recourse do I have once Fedex walks away with the box? - NONE
Here is the gray area - VZW gives a disclaimer that reasonable wear and tear is ok but based on my history with that dept. it seems more up to whomever is running the decision booth in the warranty that day.
*Do I have the option to get a signoff before I send it in-NO
*Do I have the option to get the phone back and deal with the software issues if they decide I am to be charged-NO
*Do I have the option to use my standing as a customer for the last 12 years as footing for making an informaed desicion since I feel comfortable that the company has the customers best interest in mind - NOT EVEN CLOSE
*Do I have the option to send in pictures - Just like they do to make a case on a broken or damaged device, prior to sending my phone in - NO
I am trying to be proactive and make the most informed and throughout decision and VZW is basically saying yeah, well, roll the dice.
In-store managers tell me to speak with call center supervisors, call center supervisors tell me to roll the dice and take my chances or take it into a store which then tells me to call customer service. Seriously? If I handled my customers this way my company would close...!!!
Sent from my SM-N900V using Tapatalk 2
darrbeck said:
As some of you may or may not have heard there are some proximity sensor and Wifi issues with the Note 3. Not all devices but I suppose I got lucky and got one with both issues. I spoke with many different tech support levels including in-store (which aren't helpful anymore) and they have decided to send me a replacement device.
So my concern: I have been burned in the past by the replacement division and been charged full amount for a phone that was working when it left my hands. I now have a Note 3 that has issues and also has a very fragile silver bezel around it. I have had the phone for less than a month and it is marked up and has a ding on the edge where it fell off the coffee table. I am trying to get some assurance from VZW that they will accept the device and they won't give me any such thing.
My options:
a) send the device in and everything goes great.
b) keep the device and deal with manufacturer defects in the software of a high-end vzw device that I paid top dollar for.
c) send it in and get charged a replacement fee because there are physical markings of wear and tear on the device (had this less the a month let me remind everyone)
Now if I go with option C what options or recourse do I have once Fedex walks away with the box? - NONE
Here is the gray area - VZW gives a disclaimer that reasonable wear and tear is ok but based on my history with that dept. it seems more up to whomever is running the decision booth in the warranty that day.
*Do I have the option to get a signoff before I send it in-NO
*Do I have the option to get the phone back and deal with the software issues if they decide I am to be charged-NO
*Do I have the option to use my standing as a customer for the last 12 years as footing for making an informaed desicion since I feel comfortable that the company has the customers best interest in mind - NOT EVEN CLOSE
*Do I have the option to send in pictures - Just like they do to make a case on a broken or damaged device, prior to sending my phone in - NO
I am trying to be proactive and make the most informed and throughout decision and VZW is basically saying yeah, well, roll the dice.
In-store managers tell me to speak with call center supervisors, call center supervisors tell me to roll the dice and take my chances or take it into a store which then tells me to call customer service. Seriously? If I handled my customers this way my company would close...!!!
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
You have obvious impact damage on the phone. Consider yourself lucky if they are going to warranty the device.
Yeah Verizon may just say that the problems you are having is because you dropped it. I'm getting a replacement tomorrow but my phone is in Like new condition.
Sent from my VZW Galaxy Note 3
They hire lazy people and pay them too much IMO. I see your predicament and it's a tough one.
You said you can't take pictures but you can (and should). Hell I may even go far enough to make a short video of you using the device if your worried about them robbing you. (Different situation but I do it every time I move somewhere with a deposit that's more than say 300 dollars)
The part that I don't understand I guess is the fact that they can't send back the device they want to charge you full price for (in your previous situation, or anyone else's). That seems illegal.
Sent from my SM-N900V using Tapatalk
My friend at work has a dead pixel on screen and the call center said its ok to just take to Verizon store and swap it out or they will mail him one. I have exchanged them instore in the past. Maybe just speak to a manager
I have warrantied many devices with Verizon. Several of them had showed some wear. I have never had a problem with them. Now I have not sent back one with a cracked screen.
Sent from my SM-N900V using Tapatalk
i say try taking to a vzw store first.... ef that man. i got screwed over by tmobile.
I will try the store first but I imagine I'm going to get a fresh off the boat sales associate and will have to argue my way up to management. There is no way I'm sending it in unless I get a management sign off in person. I will probably end up just sending the replacement back.
Sent from my SM-N900V using Tapatalk 2
Send it to Samsung.. It takes longer, but no worries over the $500.
Sent from my SM-N900V using Tapatalk
I might be able to help. But it really depends on what state you leave in. What state do you leave in if you dont mind me asking?
Sent from my SM-N900V using Tapatalk 2
Washington
Sent from my SM-N900V using Tapatalk 2
Mhm...virgina. I can help you get a new device. I work for verizon. Ill p.m you my info
Sent from my SM-N900V using Tapatalk 2
Side note... Silver ring /bezel.. Is it real metal?
Sent from my SM-N900V using Tapatalk
Call my store in the morning and I can see what we can do for you. 321-473-5997. Call after 10 am est time though. The name is javy by the way
Sent from my SM-N900V using Tapatalk 2
Thanks, i appreciate it but the problem is I already have a replacement device in the mail from Verizon. I think you understand my issue, I'll call tomorrow.
Sent from my SM-N900V using Tapatalk 2
The side bezel looks metal but seems to be cheap plastic by the way it had chipped just from being in my pocket with coins.
Sent from my SM-N900V using Tapatalk 2
Did you already receive the device is what your saying or are you thinking about wether or not to have them issue you a replacement device. Call me in the morning so I can better assess the sitiation. I can help you get a brand new device, no refurb.
Sent from my SM-N900V using Tapatalk 2
VillaCastana321 said:
Did you already receive the device is what your saying or are you thinking about wether or not to have them issue you a replacement device. Call me in the morning so I can better assess the sitiation. I can help you get a brand new device, no refurb.
Sent from my SM-N900V using Tapatalk 2
Click to expand...
Click to collapse
And he walked blindly into the lions den!
Sent from my SM-N900V using Tapatalk
No lions den around her buddy
Sent from my SM-N900V using Tapatalk 2
---------- Post added at 05:21 AM ---------- Previous post was at 05:20 AM ----------
*here not her
Sent from my SM-N900V using Tapatalk 2
dont hate on villa im glad to see someone on the inside atleast talk to us. like that rebel who stole the death star plans from the empire. his posts are pretty helpful kudos
Sent from my SM-N900V using Tapatalk