[Q] messages - HTC One Max

HTC MAX ONE
Problem messages.
I do not know where to post my request
I sent a message to my cousin including a contact using the special education
"send contact as vcard"
Disastrous result: in a moment the message was sent several times to exhaust myself up
* the credit I had on the phone .... luckily only 24 €!
I tried setting posts in the instructions along with a technician, but none was wrong!
I installed an antivirus (AVG mobile), but found no virus!
I phoned the service provider (3) who has not been able to answer: I'm waiting
**** a phone call to get advice from an unlikely three or refund
(the customer is always wrong!).
That is the fault of the phone or the operating system (Android 4.3 jelly bean) or mine???

Mine work as it should.
Sent from my HTC One max using xda premium

It is hard to provide you with any kind of relevant answers as you did not give us any information about your phone. Are you S-OFF/S-On. Did you Root you phone. Are you running a Insecure kernel or Custom Rom?
These are just some basic questions. However if you did modify your phone and it did not operate as intended. I would hardly expect a refund. As Roms are "Use at your own risk" type of situations.

DeadPhoenix said:
It is hard to provide you with any kind of relevant answers as you did not give us any information about your phone. Are you S-OFF/S-On. Did you Root you phone. Are you running a Insecure kernel or Custom Rom?
Click to expand...
Click to collapse
LOL really, do you really expect those info on such a kind of question, don't you see them irrelevant to the question?

Replies to those questions can help for diagnostic purposes but not guaranteed to resolve the issue.

htc one max
DeadPhoenix said:
It is hard to provide you with any kind of relevant answers as you did not give us any information about your phone. Are you S-OFF/S-On. Did you Root you phone. Are you running a Insecure kernel or Custom Rom?
These are just some basic questions. However if you did modify your phone and it did not operate as intended. I would hardly expect a refund. As Roms are "Use at your own risk" type of situations.
Click to expand...
Click to collapse
There is talk of "htc one max" messages
Mine is like out of the factory: no changes no root.
thanks anyway for your reply.

DeadPhoenix said:
Replies to those questions can help for diagnostic purposes but not guaranteed to resolve the issue.
Click to expand...
Click to collapse
Now you know the answer for your questions.. How helpful were they
Sent from my HTC One max using XDA Premium 4 mobile app

From a Technicians standpoint I would actually glean towards it being a network related issue where the tower on your end is not confirming the receipt handshake between the phone and the network. So the device continues to repeat the sending process until it recives confirmation from the network. This is not to say that the root cause of the issue you are experiencing isn't related to the hardware either, only a suggestion but probably best to contact your carrier to confirm. Some carriers include software to triage this issue and ensure the problem is an isolated incident rather than sporadic. Ex. Sprint Zone.
Sent from my HTC0P3P7 using xda app-developers app

htc one max message
Skyymiles said:
From a Technicians standpoint I would actually glean towards it being a network related issue where the tower on your end is not confirming the receipt handshake between the phone and the network. So the device continues to repeat the sending process until it recives confirmation from the network. This is not to say that the root cause of the issue you are experiencing isn't related to the hardware either, only a suggestion but probably best to contact your carrier to confirm. Some carriers include software to triage this issue and ensure the problem is an isolated incident rather than sporadic. Ex. Sprint Zone.
Sent from my HTC0P3P7 using xda app-developers app
Click to expand...
Click to collapse
I turned to my operator (three). The kind person who answered said
that he would speak with the technicians of my problem and call me back.
What he has done on time. As far as supported by the technical problem arises precisely
by the command "send contact as vcard" which, they say, is the only one responsible for my problem!
* The question now is: how do I delete from Android 4.3 Jelly Beans said command?

Related

My XDA got STOLEN!!

Last week on a business trip to Rome, my XDA got stolen..
Offcourse I had it blocked as soon as possible and have password protection on it, but resetting it would make it usable for anyone.
If anyone sees a secondhand XDA for sale from Italy (where they are not sold) please remember me....
IMEI: 350312010049224
S/N : HT220CC15367
P/N : 99HJ00007-00
So... when is this new model XDA comming on the market?!
We thought of a program to stick into ROM which would, after cold-boot, send one SMS to a pre-determined number. Could be a friend's number, or possibly even a web-service, where you can look up all the phone numbers of all SIMs ever in that phone at cold-boot. You could even wait a few days to see if the owner field was ever filled out...
Please go into that, as I will buy an XDA again but feel quite bad about this one stolen and would very much want something to have a little more protection/means of getting it back.
I saw an advertisement on www.thinkgeek.com about a software that would automatically send emails with IP adresses when a stolen laptop is connected to internet.
Something like that could possibly be an option in a theft-recovery program?
Thanks,
Lx
Great idea XDA developer Peter Poelman...you guys should definitly do that!!
XDA developer Peter Poelman, that is one of the best ideas I have heard of!! If there were a server you could register your XDA on, then install the 'tracking' software it would be very cool.
Would it even be possible to get a fix on the location by picking up the nodes that the XDA is near? Effectively your XDA would text you its location, name of the new owner and new number to server where you could pickup the info. Hay-presto, you can inform the provider and authorities and maybe even get it back. I bet you could even sell the software to the providers!!
Gil.
Hold on guys, if you developed such a ROM, it should be clearly stated that it is doing that. I can imagine, if people started offering ROMS, that made unsolicited calls to premium rate numbers, that would be a great, and illegal, business venture.
Anything, that works behind the scenes must be clearly highlighted if trust is to be maintained in a public community
Sounds good though. If i could find all the people that have stolen bits and pieces from me, revenge would be sweet!
I guess that watching out for ROMs that have spy-wearz or nasty apps in the background ARE possible, there could be something about now. Let’s face it the ROM tool is not that hard to understand. And if someone was really that nasty they could make a lot of money in a very short period. After all a premium rate text number has no price cap. But lets not get in to that right now.
The answer to this, like a lot of things in IT is A trust in the developer, B trust that is has not been hackled – as above and C you have noting to hide.
The provider can already see al the calls and text that the sent from your phone. So the only thing for them to see would be your ROM version.
If this was made a voluntary process and secure I can see it doing a lot more good than harm.
Also another though on the spy wear bit, it would be good to have an app that watches the activity on you device and allow you to see it.
Sorry for the rant, Gil.
Oh yeah, we've thought of nasty things one could do. Possibly more scary still: if you have this Action Engine framework, someone holding a private key somewhere can remotely update your ROM, without telling you.
perhaps thats how o2 intended to upgrade in the future?
is it easy to place the AE exe file back onto the xda? its just the one file right?
No, it's a whole bunch of files. They were installed from the operator section of the ROM, though AutoConfig.exe, into device RAM.
I'm not really into the programming stuff, but I was just thinking...
If such a thing was to be implemented, you would not want it to be active until your device actually got lost. So how do you tell your device (that probably has a different SIM card in it) that it should start to broadcast it's location and new SIM information? And where to?
I was thinking of a site where you should register, very securely and only upon activating the 'tracking' program from this secure site that a constantly updated log file of all nodes where the device is connected to a GSM/GPRS network would state the deveice's location.
With this list (and possibly the information of the new SIM card) it should definatly be possible to retrieve the device, with collaboration from the provider/authorities ofcourse.
Also I heard a provider can locate any GSM down to 5meters accuratly when the phone is being used, about 100 meters when the device is on stand-by. Don't know for shure if this is true though.
If things like these could be incorporated, this would be the best software/ROM update ever to be made in my opinion. If there is any way in wich I could be of any help I would gladly be of service!
Two complimentary options would be:
the XDA sends a message to a server whenever the SIM card is changed, unless you enter a particular password first.
Send a specifically crafted sms to the XDA that causes it to realize that it is stolen. This starts it sending location info to the server.
I think you could switch XDA in to stolen mode using a broadcast directly to the PIN on the phone. This is how P2P works in the US instead of SMS. This could be done from a web site and the user of the stolen phone would not know until it was too late.
But then again I may be wrong?
Gil.
this is all good and well, but there will be always someone out there that says this is a privacy thing and they do not want people knowing where they are using their XDA
What should be developed is a Rom that once the owner name has changed, the XDA will then send a message to a server(if the XDA is registered) informing of the new number of the inserted SIM, the IMEI number and all other numbers/contacts straight to your provider. they then contact the new provider for information on the new owner. send the bissies round and reclaim your XDA.
this would be big money to phone service providers as it would reduce the amount of insuance claims and hastle.
if it can be done, then I will be buying it (once i own the XDA !!)
cheets

question....

I had to call VZW with an issue, about my razr, earlier this week. When I called the customer service number, they asked for my cell number. Then they informed me that they have the capability to remotely troubleshoot my Razr...... Then they asked for my consent to do just that. Of course i declined. If they have the capability to remotely access your phone WITH your consent, they have the capability to remotely access your phone WITHOUT your consent.
I have been searching for this for a few days now and can't find anyone discussin this at all. That surprised me. I would figure this to be a big issue in this community.
That all being said, here are the questions I have....
1. Does anyone have any knowledge of this, or was this just an isolated incident?
2. Is there any way to "freeze" software on the phone so they can not access my phone remotely?
Thank you in advance for any insight and help you all may provide.
w8-4-me said:
I had to call VZW with an issue, about my razr, earlier this week. When I called the customer service number, they asked for my cell number. Then they informed me that they have the capability to remotely troubleshoot my Razr...... Then they asked for my consent to do just that. Of course i declined. If they have the capability to remotely access your phone WITH your consent, they have the capability to remotely access your phone WITHOUT your consent.
I have been searching for this for a few days now and can't find anyone discussin this at all. That surprised me. I would figure this to be a big issue in this community.
That all being said, here are the questions I have....
1. Does anyone have any knowledge of this, or was this just an isolated incident?
2. Is there any way to "freeze" software on the phone so they can not access my phone remotely?
Thank you in advance for any insight and help you all may provide.
Click to expand...
Click to collapse
I also would be interested in knowing abou this!
Anytime I have a problem and I call and they ask that I say I dont have my phone handy and will call back. I then restore it and call back. Usually depending on the problem they wany to to do a factory reset , check your software to see if your updated. Now if you are having a hardware issue like buttons or something they might just send out a replacement.
I'm pretty sure all they can access is the current state of your phone (basically just the info in ABOUT PHONE). They can't actually control your phone. They use the info to make sure you're supportable (not rooted, or running some crazy OC kernel). Makes sense for the non-rooted, but can get you some snarky remarks from CS if you are...
\\Carved into this thread by my RAZR//
http://android-gz.com
IP IHI II IL said:
I'm pretty sure all they can access is the current state of your phone (basically just the info in ABOUT PHONE). They can't actually control your phone. They use the info to make sure you're supportable (not rooted, or running some crazy OC kernel). Makes sense for the non-rooted, but can get you some snarky remarks from CS if you are...
Well to find out, I'm gonna root and try it. Maybe I can shut down whatever'app' they use?
\\Carved into this thread by my RAZR//
http://android-gz.com
Click to expand...
Click to collapse
Sent from my MB855 using Tapatalk
This is the Rescue Security app that shows up under all apps and in the/system/app directory. Yes, it is a full remote access client, no, it can't be accessed without your giving them specific codes when you enter the key combination specified. Just like enterprise remote access for support. Good idea, I thought.
Here's the info, you have to download this app first: https://market.android.com/details?id=com.lmi.moto.rescue
Sent from my XT910 using xda premium

Confirmed: no ICS for HTC Flyer

Just received this from HTC.....
Dear xx-xx,
Thank you for your email regarding your HTC Flyer.
My name is David and I am a Technical Support Agent for the HTC Written Team.
I understand that you wish to enquire if the Ice Cream Sandwich (Android 4.0) update will be made available for your tablet.
We really do appreciate your interest in our products Tristan. I do apologise but the HTC Flyer would not be receiving the ICS update. This is because this update is not compatible with this device. HTC has tested this update extensively on the HTC Flyer and can confirm that this device is not capable of running this update.
I do apologise for the inconvenience this may be causing you.
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
David
HTC
Click to expand...
Click to collapse
I'm not worried, I'm sure the mod community will come up with a solution for us, but I'd hate to lose the scribe functionality, is anyone clued up enough to suggest if developers are going to be able to retain that?
Not compatible, lmao whatever. Why is it so hard for tech support people to just say "I apologize but I am just an employee and I am uninformed of these kind of decisions ".
Sent from my HTC Flyer P510e using XDA Premium HD app
What a load of crap don't take his word for it just wait and see for official word.
lol that's just a big fat lie xD
Since when does any Customer Service rep, for any company, have even the slightest clue what they're talking about?
Yeah do you have an email for that guy, so i can write him back and tell him he's full of it?
Not capable yet people on xda get ports working 75% of the way using another devices firmware
Doubt were going to see official
lol that's not official at all! silly customer service reps.
Well at least we can confirm that the HTC One X and EVO 4G LTE have been impounded by customs here in the US and are no longer for sale..... Thanks to Apple, so HTC ain't making a lot of people happy this month.
And this quote "This is because this update is not compatible with this device. HTC has tested this update extensively on the HTC Flyer and can confirm that this device is not capable of running this update. "
..............is straight out the Google / Vendor Android support agreement
Yeah the one where Google tried to force all the vendors to support with updates for 18 months. No vendor would sign up to that, so they inserted this escape clause in the agreement. 18 months IF THE DEVICE IS COMPATIBLE with the update.
HAAAAAAAAAAAAAAAAA LOL LOLLOOLLLLLL extensive testing my A$$.....
HTC's testing amounted to "does this make us money? ...NO, , OK it's not compatible then !!"
The least they could do is to release the source code of whatever build (if any) they have been testing Flyer with, to the community!!
Incompatible with ICS..that is complete bulls***..we had a very similar response from Samsung when we asked for GB update for Galaxy 3 (my current phone). Thanks to a very active developer community here on XDA, we have not only multiple GB ROMs (including CM 7.2) but also ICS now..hope something similar happens to Flyer..screw HTC!
mohitster said:
The least they could do is to release the source code of whatever build (if any) they have been testing Flyer with, to the community!!
Click to expand...
Click to collapse
HAAAAAAAAAAAAAAAAA LOL LOLLOOLLLLLL extensive testing my A$$.....
HTC's testing amounted to "does this make us money? ...NO, , OK it's not compatible then !!"
Isn't the HTC one v basically the same hardware minus the front camera and half the ram? Their excuse doesn't fly. Either way this csr doesn't know anything anyway.
Sent from my HTC_Flyer_P512_NA using XDA
Even if the CSR knows nothing, what's been said before still applies. If HTC considered updating the Flyer to ICS, we would have seen leaked ROMs or at lease some leaked shots or videos of the device running it.
That being said, I highly doubt HTC plans any updates for us.
Cor-master said:
Not compatible, lmao whatever. Why is it so hard for tech support people to just say "I apologize but I am just an employee and I am uninformed of these kind of decisions ".
Sent from my HTC Flyer P510e using XDA Premium HD app
Click to expand...
Click to collapse
Actually, that's not quite true. While they may not be part of the decision-making process, someone in HTC management drafted a response for the reps communicating with customers. This is the information that has been approved to share outside the company by this person. Someone is Legal or PR may have more information, but techs and CSRs only have what management gives them.
jsimonson0 said:
Actually, that's not quite true. While they may not be part of the decision-making process, someone in HTC management drafted a response for the reps communicating with customers. This is the information that has been approved to share outside the company by this person. Someone is Legal or PR may have more information, but techs and CSRs only have what management gives them.
Click to expand...
Click to collapse
I would guess this verbage came from HTC corporate because
this quote "This is because this update is not compatible with this device. HTC has tested this update extensively on the HTC Flyer and can confirm that this device is not capable of running this update. "
..............is straight out the Google / Vendor Android support agreement
Yeah the one where Google tried to force all the vendors to support with updates for 18 months. No vendor would sign up to that, so they inserted this escape clause in the agreement. 18 months unless THE MANUFACTURE DETERMINES THAT THE DEVICE IS NOT COMPATIBLE with the update.
It doesn't matter anyway, any update we get will just be slow, laggy, and buggy. It would be nice for developers but then again the hc update was so bad developers couldn't fix it either so yeah it doesn't matter.
Anyway I say the csr doesn't know what he's talking about because this is the third different thing they've said recently. They told me on Facebook that they are still evaluating, they told another member August, and they told the op its not compatible. Who's actually giving the right answer?
Sent from my HTC PH39100 using XDA
A honeycomb minor upgrade for the current bugs would be much better and more probable if many users mention the GPS issue since it's important. This update might bring other minor bugs if demanded a fix for the Current honeycomb.
j510 said:
A honeycomb minor upgrade for the current bugs would be much better and more probable if many users mention the GPS issue since it's important. This update might bring other minor bugs if demanded a fix for the Current honeycomb.
Click to expand...
Click to collapse
I think it would be the better option. An ics update would just be rushed and buggy. Fixing honeycomb would do more good. It's more than just Gps, honeycomb runs slower, and uses more battery. I don't care about hardware buttons though, honeycomb isn't designed to use them anyway and I prefer the virtual buttons as they are better placed.
Sent from my HTC_Flyer_P512_NA using XDA

[Q] ActiveSync / Exchange Email Attachments Slow to Download

Has anyone been using their Droid DNA with an Exchange 2010 email server using ActiveSync? If so, are you able to download email attachments at a reasonable speed?
I'm running fully stock Android 4.1.1 on my Droid DNA . Compared side-by-side with my old Thunderbolt, using the same internet connection and the same exchange server settings, the DNA downloads email attachments at approximately 1/20th the speed. (I'd estimate that the attachment download rate is no greater than 50 Kbps, while I'm getting 25 Mbps on a speedtest.net download test.) This behavior is the same whether the phone is on WiFi or 4G LTE. I have tried deleting and re-creating the account with no success, and the speed is not improved (even temporarily) by a device reboot.
This is a painfully annoying issue. My work's IT department basically told me it's not their fault, they didn't change anything.
Any ideas as to why this is happening or whether this is a known issue would be greatly appreciated.
Thanks.
jrt8587 said:
Has anyone been using their Droid DNA with an Exchange 2010 email server using ActiveSync? If so, are you able to download email attachments at a reasonable speed?
I'm running fully stock Android 4.1.1 on my Droid DNA . Compared side-by-side with my old Thunderbolt, using the same internet connection and the same exchange server settings, the DNA downloads email attachments at approximately 1/20th the speed. (I'd estimate that the attachment download rate is no greater than 50 Kbps, while I'm getting 25 Mbps on a speedtest.net download test.) This behavior is the same whether the phone is on WiFi or 4G LTE. I have tried deleting and re-creating the account with no success, and the speed is not improved (even temporarily) by a device reboot.
This is a painfully annoying issue. My work's IT department basically told me it's not their fault, they didn't change anything.
Any ideas as to why this is happening or whether this is a known issue would be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Noticed slow downloads as well. I just figured it was our intenet connection to the exchange server though. Sounds like it could be something else.
Same problem here. Happens on both 4G and WiFi.
I sent an email to HTC requesting support on this issue, and they said they were not aware of the problem. They also said it would be helpful if others having this problem reported it to them as well.
For anyone else experiencing this problem, please take a second to submit your issue to HTC using their simple webform at htc[dot]com/us/support/email-support.
Hopefully we can get this fixed. Thanks.
jrt8587 said:
I sent an email to HTC requesting support on this issue, and they said they were not aware of the problem. They also said it would be helpful if others having this problem reported it to them as well.
For anyone else experiencing this problem, please take a second to submit your issue to HTC using their simple webform at htc[dot]com/us/support/email-support.
Hopefully we can get this fixed. Thanks.
Click to expand...
Click to collapse
I have the same issue on my HTC One X Plus
jrt8587 said:
I sent an email to HTC requesting support on this issue, and they said they were not aware of the problem. They also said it would be helpful if others having this problem reported it to them as well.
For anyone else experiencing this problem, please take a second to submit your issue to HTC using their simple webform at htc[dot]com/us/support/email-support.
Hopefully we can get this fixed. Thanks.
Click to expand...
Click to collapse
I also sent an email to HTC. Would really like to get this one fixed.
Hi,
I have raised a case with HTC. My case number is 12GBCW51ENA000043. I sent HTC a link to these forums to show that this issue isnt an isolated issue but they wont look at external websites.
Please can you give me your case numbers numbers so that we can show that there is an issue here on multiple devices?
Thanks,
Ben.
BenBrazil said:
Hi,
I have raised a case with HTC. My case number is 12GBCW51ENA000043. I sent HTC a link to these forums to show that this issue isnt an isolated issue but they wont look at external websites.
Please can you give me your case numbers numbers so that we can show that there is an issue here on multiple devices?
Thanks,
Ben.
Click to expand...
Click to collapse
Here's my case number - 12USCW51ENA000196.
They suggested I delete and recreate my exchange account and clear cache. Did both with no improvement.
jimm2 said:
Here's my case number - 12USCW51ENA000196.
They suggested I delete and recreate my exchange account and clear cache. Did both with no improvement.
Click to expand...
Click to collapse
Thanks,
I've given them the case number.
So I have received another response from HTC. They have a solution. And that solution is to install Touchdown. Are you kidding me HTC? Exchange email is an advertised feature on your top-of-the-line device. It needs to work properly. And buying a $20 app that doesn't integrate into the OS (or look nice, for that matter) is hardly a fix.
For what its worth, I do note that attachments download very quickly with Touchdown. Let me know if any of you find a real solution.
Also, BenBrazil: my case number is 12USCW50ENA002130
HTC also suggested that I use Touchdown. They also told me it's an exchange server problem and I should contact my IT admin to see if they can help, lol. Sure, everyone experiencing this issue all of a sudden has exchange server problems after they updgrade to the DNA.
I couldn't even get them to acknowledge they are trying to duplicate the problem. Their support people only tried to blame the problem on everything else but the device.
jrt8587 said:
So I have received another response from HTC. They have a solution. And that solution is to install Touchdown. Are you kidding me HTC? Exchange email is an advertised feature on your top-of-the-line device. It needs to work properly. And buying a $20 app that doesn't integrate into the OS (or look nice, for that matter) is hardly a fix.
For what its worth, I do note that attachments download very quickly with Touchdown. Let me know if any of you find a real solution.
Also, BenBrazil: my case number is 12USCW50ENA002130
Click to expand...
Click to collapse
OK,
So my case has been escalated. They have asked me to create a test account in my environment for them to test with which I have done. I would have thought that they would have their own test lab rather then rely on their customers.
I have an HTC Desire HD which doesnt have the slow attachment speed issue so I am hoping that they will acknowledge that the issue is not with Exchange but on the device.
Is the Mail application one of HTC's applications or is it part of Android? I wonder if it is an Android 4.1.1 issue?
I've also tested with Touchdown HD and attachment download speed is fine.
Ben
BenBrazil said:
OK,
Is the Mail application one of HTC's applications or is it part of Android? I wonder if it is an Android 4.1.1 issue?
Ben
Click to expand...
Click to collapse
The mail app has been customized by HTC for Sense so it's not stock Android.
They also wanted to escalate my ticket but when they submitted the list of requirements I had to meet, it seemed to me they were just hoping I would go away if they made me jump through enough hoops. My opinion is they are not actively trying to address the problem. They would not even acknowledge that other users had reported the same issue.
Asking customers to do their own testing of HTC apps to duplicate problems just seems wrong. With that approach, not too hard to see why they are failing in the marketplace.
---------- Post added at 04:50 PM ---------- Previous post was at 04:22 PM ----------
BenBrazil said:
OK,
I have an HTC Desire HD which doesnt have the slow attachment speed issue so I am hoping that they will acknowledge that the issue is not with Exchange but on the device.
Ben
Click to expand...
Click to collapse
I also mentioned I don't have this speed issue on my HTC Incredible 2 using the same exchange server. Their response was that since both phones run different firmware, it's meaningless to compare download performance between them. Huh? I've now corresponded with several of their support personnel and they don't seem to have a clue. One guy actually said I should ask my IT admin to play around with exchange server settings to see if it would help my problem. I told him we have 50,000 email users globally so you can probably understand why that's not going to happen.
Been a long time HTC customer but this experience with their support group is leaving a lingering bad taste.
Just got an update on this issue from HTC. They say they have entered an 'information gathering mode' as multiple users have reported the problem, and that once they diagnose the problem they will give us a way to fix it or a software update. The email gives no timeframe for this, other than to say the development process can be lengthy.
If they have to push a firmware update to fix this, I doubt we'll get anything in the short-term. It'll have to go through VZW before it gets to us.
Sorry guys, I gave up on their support group. Mostly corporate doublespeak is all I could get. "We're sorry about your problem, there are many 3rd party email apps in the Play Store that might meet your needs".
I certainly don't expect a quick solution but how much information gathering do they need to do? Just all seems like lip service.
Dna / exchange active sync
Having the same god awful attachment speed download. I have called HTC twice hoping I would get in contact with someone who actually understands the severity of this problem. Can't deploy this phone in our environment with this bug. I was told to purchase a 3rd party app...
The guy I spoke with also said this was the first time he has heard of this and asked me to test with different accounts and phones. I have already tested it and found this problem only happens on Exchange 2010. Exchange 2008 and 2003 work perfect.
Amazing how this product went to production with this being over looked!
Based on the type of response everyone has been getting from HTC support, it sure doesn't instill much confidence that a fix will be forthcoming in the foreseeable future. I'm beginning to think that HTC support in the US is nothing more than a few people handling support calls and emails with no actual support work being done here.
jimm2 said:
Based on the type of response everyone has been getting from HTC support, it sure doesn't instill much confidence that a fix will be forthcoming in the foreseeable future. I'm beginning to think that HTC support in the US is nothing more than a few people handling support calls and emails with no actual support work being done here.
Click to expand...
Click to collapse
Hi,
I'm in the UK and my case is still open with support.
They asked me to create an Exchange 2010 account for them to test with. I can see that they have connected to the account using an One X and not a One X Plus which is where I am having the problem. I dont know if this problem exists on the One X. The emails that they have sent to test with dont contain attachments so I am wondering if they have missed the point.
Anyway, like the rest of you, I am not optimistic unless a large scale customer raises this issue.
I'll update if I get anywhere.
Ben
BenBrazil said:
Hi,
I'm in the UK and my case is still open with support.
They asked me to create an Exchange 2010 account for them to test with. I can see that they have connected to the account using an One X and not a One X Plus which is where I am having the problem. I dont know if this problem exists on the One X. The emails that they have sent to test with dont contain attachments so I am wondering if they have missed the point.
Anyway, like the rest of you, I am not optimistic unless a large scale customer raises this issue.
I'll update if I get anywhere.
Ben
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Not getting very far with HTC support. They have said that they cant reproduce the problem, but I dont believe that they have actually tested downloading attachments as they havent sent an emai with attachments on the test mail account which I set up for them.
Does anyone have a case number where they have acknowledged that there is an issue?
BenBrazil said:
Not getting very far with HTC support. They have said that they cant reproduce the problem, but I dont believe that they have actually tested downloading attachments as they havent sent an emai with attachments on the test mail account which I set up for them.
Does anyone have a case number where they have acknowledged that there is an issue?
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Every email I received from HTC support tried to blame the problem on exchange servers or connections. They wouldn't even acknowledge if or when they planned to do any testing to see if they could duplicate the issue.

[Q] Help! Phone may be tapped!

I have a family member who thinks their phone is tapped. She says that someone knows recent personal information that hardley anyone knows. She also says that she has heard static on the line while she is on it. So my real question is can you tap a cellphone signal or attatch a spying program to an EVO 4gLTE without physical acces to the phone? The person that she believes is tapping the phone is a money is no object person, but he has never had her phone in his hands.
Afaik physical access to the phone is the only way
Sent from my EVO using xda premium
corcgaigh said:
Afaik physical access to the phone is the only way
Sent from my EVO using xda premium
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Thank you very much for your answer.
But I must ask if there are any devious backdoor ways for this to happen with someone only having your phone number? Not just your everyday person trying to access you but someone with influential people around them?
Did you check to see if the phone she was calling TO was tapped?
You can install things remotely, if you have the information for the person (Google acct, password), but she likely would have noticed. Sounds like you're either not giving or not getting all the facts. Best thing to do is test your theory by having her give details you know are false and having her call you with that info....or checking other peoples phones.
More than likely, they asked someone who talks to her and that person told everything.
Sent from my EVO using xda premium
Thank you very much for your answer. I will still take more answers if anyone else wants to chime in.
Sounds like someone is sharing secrets.
From my Evo LTE, yup.

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