[Q] Non-UK purchased S3 Modified Error - Galaxy S III Q&A, Help & Troubleshooting

Hi all
I have a user at work who purchased an S3 in the US and has since been using it fine in the UK, but now when trying to update the software there is an error of - This device has been modified no updates available, also when using Kies I still cannot update the software for them:
- The S3 has never had an SD Card, and still doesn't have one
- It has never been rooted, simply used out of the box
I've tried booting it into safe mode and wiping the cache but still no joy
Thanks

Please don't reply
Please don't reply. User is taking phone back

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Hello everyone,
I'd be grateful if anyone can help me out with a problem I'm currently experiencing with my Galaxy S3.
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pmattingly said:
Hello everyone,
I'd be grateful if anyone can help me out with a problem I'm currently experiencing with my Galaxy S3.
The phone basically won't boot. It powers on fine, goes through the custom logo (for my network provider, Three) and then goes into the Samsung logo. There it stays, unable to boot.
What I think has caused this is that Three notified me of an over-the-air update to Android 4.3 from Android 4.1.2. I downloaded the update, and ran it, but I don't think it completed successfully and so the phone's firmware is probably now corrupt.
I sadly didn't take a backup and would really like to get the phone working again without losing text messages, apps, app data and so on.
I've looked at various options. I have the correct stock ROM/firmware for the phone (H3G version of 4.1.2). I could use Odin, or I could probably install Clockwork Recovery and use that. But I don't know exactly what I'm doing and in particular, how to keep my app data.
Any advice greatly appreciated.
Click to expand...
Click to collapse
What does the device name and all show In the download mode
Sent from my GT-I9300 using XDA Premium 4 mobile app

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DarthVayda said:
Hello all, I'm having a slight problem, I noticed that AT&T keeps trying to roll-out a new software update, however, my Galaxy S6 Active will download it fine, and then when trying to install the update I get prompted with the message "The install cannot be completed".
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ContainerAgent2.apk
EmergencyLauncher.apk
KnoxBBCProvider.apk
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KnoxTrustAgent.apk
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I even performed a hard factory data reset, and these apps still remained blocked. I just want to be able to receive OTA software updates. Any ideas on what I can do? Thanks.
Click to expand...
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Hi,
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Click to expand...
Click to collapse
I solved my issue by restoring Lollipop (v.39) with the tool from the wiko website and then performing the update again; the phone started again (at v.41) and I was able to download Marshmallow from the next system update.
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So, i got the notification for the update last week, and i saved it until today to install it. The file downloaded was just 7 mb, i had enough battery for the intallation of the update (30% recomended by the software), something got messed up and an error message with the dead android character appeared. I know i lost all my things contacts and sd card... tried to hard reset the damn thing and nothing. I already googled the problem and i found nothing similar to what i get, i'm stuck in the recovery screen and the phone doenst shut down, every time i force it, it just boots back up after 15 30 seconds. I got to be honest i tought it was just another update but aparently its a "new" operating androind system. They could have told me with a update log or something...

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