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Please help read!!
So my HTC amaze died on me about 2 days ago I was listening to my music in my car connected through Bluetooth then a cop passed by and everything shut off haha coincidence haha anyway went home had no service like absolutely nothing thought nothing of it and went to sleep, next morning still nothing and ever since now its dead. Called HTC they said most likely its T-Mobile not the phone but they sent me a replacement back cover (which is cool) because the antennas are on the back anyway I know this isn't the problem because even without the back cover you can still get signal. So I took phone to T-Mobile put new sim tested and nothing so now I know its the phone not T-Mobile. Anyway my question is how can I prepare to send back to T-Mobile I have relocked phone put stock recovery and put leaked ics Rom. So is that bad that it sais relocked and bad if I'm using leaked ics rom I know its voids warrenty when it sais relocked but my software and phone everything works perfect its just the signal so will they fix it? And when I send in could I send phone with a eBay bought battery not HTC one so they could send me a new battery or should I send only HTC battery, phone, and back cover. And also is there any fix for this so I don't have to send in? Please help thanks
You can install official ruu and that will update and install your hboot to locked, which is what tells them if it's locked or relocked. If you don't know how to do this you need to read. Also I've been hearing that ever since s off became available they are considering as voiding warranty not sure if this has taken effect yet or if it matters but just to be sure if your s off read the section that tells you how to s on.
Now before you send have you tried toggling airplane mode on and off ? Still no signal? Flash the official ruu usually fixes these issues. If still no signal then I suggest you send it in.
Sent from my HTC_Amaze_4G using xda premium
fcpelayo said:
You can install official ruu and that will update and install your hboot to locked, which is what tells them if it's locked or relocked. If you don't know how to do this you need to read. Also I've been hearing that ever since s off became available they are considering as voiding warranty not sure if this has taken effect yet or if it matters but just to be sure if your s off read the section that tells you how to s on.
Now before you send have you tried toggling airplane mode on and off ? Still no signal? Flash the official ruu usually fixes these issues. If still no signal then I suggest you send it in.
Sent from my HTC_Amaze_4G using xda premium
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Click to collapse
It's still gonna say relocked, the only way he can get it back to "locked", is if he s-off's the device, once s-off is successful, it automatically puts it as locked all over again, he can leave it as lock, restore a stock ruu, then using, use the command: fastboot writesecureflag 3, that will s-on the device along with everything else being complete stock.
Hmm ya I know how to ruu wich I did but I ruu the ics leak and now everything's stock accept that it sais relocked and want to know if that's gonna be a problem for warrenty when I send it in? It shouldnt since its not software problem? And ya hear how to s off just don't want to try wire trick and all that. And yep tryed turning off and on airplane mode turning off radio taking T-Mobile to change sim cards have original stock Rom tryed *#*#4636#*#* all those tricks but nothing.
Sent from my HTC_Amaze_4G using xda app-developers app
Dark Nightmare said:
It's still gonna say relocked, the only way he can get it back to "locked", is if he s-off's the device, once s-off is successful, it automatically puts it as locked all over again, he can leave it as lock, restore a stock ruu, then using, use the command: fastboot writesecureflag 3, that will s-on the device along with everything else being complete stock.
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Click to collapse
Yeah I wasn't sure if he was s off or not but thanks for correcting me.
cast2brian said:
Hmm ya I know how to ruu wich I did but I ruu the ics leak and now everything's stock accept that it sais relocked and want to know if that's gonna be a problem for warrenty when I send it in? It shouldnt since its not software problem? And ya hear how to s off just don't want to try wire trick and all that. And yep tryed turning off and on airplane mode turning off radio taking T-Mobile to change sim cards have original stock Rom tryed *#*#4636#*#* all those tricks but nothing.
Sent from my HTC_Amaze_4G using xda app-developers app
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Click to collapse
When you chose to unlock boatloader you voided your warranty. So by saying relocked it tells them you unlocked it. You need to do what dark nightmare says or you run the risk of not warranting your phone. Luckily for me I "lost" my phone so I couldn't send it in.
Sent from my HTC_Amaze_4G using xda premium
fcpelayo said:
Yeah I wasn't sure if he was s off or not but thanks for correcting me.
When you chose to unlock boatloader you voided your warranty. So by saying relocked it tells them you unlocked it. You need to do what dark nightmare says or you run the risk of not warranting your phone. Luckily for me I "lost" my phone so I couldn't send it in.
Sent from my HTC_Amaze_4G using xda premium
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Just trying to help you get that under your hat, no offense meant.
Aw man well hope HTC is cool about it since its not a software problem but just gotta hope for the best!! Ha argh sucks I bought this on craigslist a couple months back for $300 ha I have pre paid
Sent from my HTC_Amaze_4G using xda app-developers app
Aw man well hope HTC is cool about it since its not a software problem but just gotta hope for the best!! Ha argh sucks I bought this on craigslist a couple months back for $300 ha I have pre paid <br />
<br />
Sent from my HTC_Amaze_4G using xda app-developers app
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I've never heard of a warranty exchange get denied for this phone... even rooted. Most issues with this device are hw issues... u will be fine
Sent from my HTC One S using Tapatalk 2
aw glacierguy thanks for the positive attitude! hope everything goes good for my phone!
So update for everyone i called HTC back and told them to cancel my back cover replacement for the Amaze because i know this is not the reason why i have no bars! because without that cover i still had bars and i know the amaze has some more antennas inside the device. Anyway i told them that i want to send the phone in for repairs so now everything set up and just have to send the phone on its way :crying: hope its a hardware issue and they can fix it. In the mean time got kinda intresting email from HTC saying
"After we receive the device, we will diagnose it and if there are any damages that fall outside of the limited warranty, we will contact you with a quotation to repair. If you choose not to repair, a service fee of up to $35 dollars will be charged and the device will be returned unrepaired."
Yes kinda scared me but hope i don't have to pay anything for this repair so everyone wish me luck and ill let you guys know how everything goes.
Sucks im probably not gonna have my phone for about a month
Just asking, but even if you managed to get the phone completely back to stock and say "Locked" isn't HTC able to tell if you've unlocked the bootloader via their unlock process on the website?
I was under the impression that the entire reason for the HTC unlock process (getting the key from the phone, etc) was so that they would have a database of phones that have had their bootloader unlocked? I'm kind of new to this but that was my impression.
ericdjobs said:
Just asking, but even if you managed to get the phone completely back to stock and say "Locked" isn't HTC able to tell if you've unlocked the bootloader via their unlock process on the website?
I was under the impression that the entire reason for the HTC unlock process (getting the key from the phone, etc) was so that they would have a database of phones that have had their bootloader unlocked? I'm kind of new to this but that was my impression.
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I think they do have a database, yes, but that only tells them that you requested the file, they can't know you YOU used the file, can they? Huh? Nope, if they knew you used the file, that sir would be invasion of privacy, then they'd be paying for more than just a simple device replacement with the lawsuits that would be hitting them from every mobile device owner using their product.
So once it says "Locked", they can't say you voided your warranty, then they'd have to prove it.
Yes what darknightmare said you could get token but maybe last second decided not to do it haha anywho sending it saying relocked hope they fix hardware issue if not maybe gotta spend money?
Dark Nightmare said:
I think they do have a database, yes, but that only tells them that you requested the file, they can't know you YOU used the file, can they? Huh? Nope, if they knew you used the file, that sir would be invasion of privacy, then they'd be paying for more than just a simple device replacement with the lawsuits that would be hitting them from every mobile device owner using their product.
So once it says "Locked", they can't say you voided your warranty, then they'd have to prove it.
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They don't need a database. There is no way I know of to get a "locked" phone once it has been unlocked. It will say "relocked". So HTC knows it has had an unlocked bootloader. That doesn't necessarily negate the warranty so far as HTC is concerned. I've read that they have fixed what are obviously hardware problems. But they won't fix anything that a ROM screwed up unless you pay.
The wildcard is T-Mobile. They may or may not be picky about these sort of things.
Ya for sure lets see what htc sais shipped out today through ups htc should get it thursday hope ups loses or breaks my packagae have 300 dollar insurance ha but yep anyone know of any prices for this fix?
stevedebi said:
They don't need a database. There is no way I know of to get a "locked" phone once it has been unlocked. It will say "relocked". So HTC knows it has had an unlocked bootloader. That doesn't necessarily negate the warranty so far as HTC is concerned. I've read that they have fixed what are obviously hardware problems. But they won't fix anything that a ROM screwed up unless you pay.
The wildcard is T-Mobile. They may or may not be picky about these sort of things.
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Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
Dark Nightmare said:
Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
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Click to collapse
100% on what Dark Nightmare said, i followed the procedure on the forums on how to completely restore to stock. i was s-off etc.. after it was all said and done, my phone was locked and ready to rock. I sent it back after my replacement arrived and all was good.
Just read through General, Q&A and Dev section, Trust me the answer is there. It's ALWAYS there. I used the GB juopunutbear S-off tool instead of the ICS tool cause i am retarded and didn't take my time and got stuck because of it. I did 2-3 minutes of using the search button and i was fixed in a second!
First of all! Yes Dark Nightmare is correct he knows his stuff you can put it back to locked anywho i would first like to say thank you for all the replys to this post. First post and didnt think my question would be answered but it was and its a great community we got here, i may be new member, but ive always been on xda reading up and hacking all my phones i have went from metro pcs huawei ascend, tmobile my touch 4g and now htc amaze all rooted and custom roms also have done droid and sidekick 4g. The thing is i do have experience and learned alot. Main thing is its an honor to have Dark nightmare and glacierguy here i feel like you guys are famous! ha have seen you guys in different sections and you guys know your stuff so thanks!
p.s everyone that posted i hit thanks
Sent from a Galaxy Nexus?
That's why when dknmare comes in I don't argue with him instead I take it and learn.
Sent from my HTC_Amaze_4G using xda premium
Dark Nightmare said:
Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
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Click to collapse
I think my post may not have been clear. Of course you can lock the bootloader; that is how one installs the original ROM. But I was under the impression that it then says ”relocked” if you have previously unlocked the device. That warning from HTC have me a lot of pause when I read it! But I think what I read said ”may” void your warranty. But I was reading fast...
Sent from my HTC View somewhere in LALA land
Ok so, I'm bumped and this morning my screen cracked, and became unresponsive to touch, but was acting as if I was making selections. (as in Pandora started playing on its own because I had the widget on my homescreen and I couldn't get it to stop without a battery pull). I have insurance on the phone so I can get a replacement, but its on backorder.
Now before I send it in for a replacement, I'm wondering if anyone has any ideas as to how to remove the bumped TWRP, and go back to stock recovery, without a touchscreen lol. I can't even unlock my phone on my own...sometimes it will do it itself, but that's only if I'm lucky :/ I think right now as it is, I'm stuck. But I'd really like to send it back without it being bumped, in case of voided warranty purposes and me not getting a phone, or even worse, them finding the method to achieve the bumped unlock, and then them end up patching it!!
What do you guys think? Any ideas or feedback would be greatly appreciated! Thank you!
You're going to have to try and do this blind, but how about tot city to reflash everything to stock?
Here's a link: http://forum.xda-developers.com/verizon-lg-g3/development/tot-vs985-10b-share-t2832488
There are instructions on how to go into download mode on the flash tool by using your volume & power key. The flash tool will probably tell you when/if you have a connection. Just make sure you have the lg drivers installed and you should be able to flash the tot file and get your phone back to stock. Good luck
startswithPendswithOOH said:
You're going to have to try and do this blind, but how about tot city to reflash everything to stock?
Here's a link: http://forum.xda-developers.com/verizon-lg-g3/development/tot-vs985-10b-share-t2832488
There are instructions on how to go into download mode on the flash tool by using your volume & power key. The flash tool will probably tell you when/if you have a connection. Just make sure you have the lg drivers installed and you should be able to flash the tot file and get your phone back to stock. Good luck
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Click to collapse
Thank you so much for that suggestion! I'll be sure to give that a shot in a bit and see how it goes! No screen selections will have to be made in the process, other than signing in once its up and running, correct?
Yes. It should just flash once you get it connected and hit a button on the flash tool.
Take a look at this link as well just in case the other link doesn't help. It has good visuals to help you out some more:
http://www.androidrootz.com/2014/07/how-to-unroot-lg-g3-all-variants.html
FYI- at step 2, hold your vol up button for @ 5 sec and then plug in your USB - it should vibrate when it connects... I believe. Doing it blind sucks but I'm sure you'll get it.
startswithPendswithOOH said:
Yes. It should just flash once you get it connected and hit a button on the flash tool.
Take a look at this link as well just in case the other link doesn't help. It has good visuals to help you out some more:
http://www.androidrootz.com/2014/07/how-to-unroot-lg-g3-all-variants.html
FYI- at step 2, hold your vol up button for @ 5 sec and then plug in your USB - it should vibrate when it connects... I believe. Doing it blind sucks but I'm sure you'll get it.
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Click to collapse
Man thanks again for that suggestion!!! I knew about it but figured since I had an unresponsive screen, that I wouldn't be able to complete the process and because I've never had to reset this particular phone before, I just wasn't 100% sure it would work. Thankfully to your suggestion it did and is now sitting on the starting screen. Just what I needed.:good::good::highfive::victory:
nlysurferdude03 said:
Ok so, I'm bumped and this morning my screen cracked, and became unresponsive to touch, but was acting as if I was making selections. (as in Pandora started playing on its own because I had the widget on my homescreen and I couldn't get it to stop without a battery pull). I have insurance on the phone so I can get a replacement, but its on backorder.
Now before I send it in for a replacement, I'm wondering if anyone has any ideas as to how to remove the bumped TWRP, and go back to stock recovery, without a touchscreen lol. I can't even unlock my phone on my own...sometimes it will do it itself, but that's only if I'm lucky :/ I think right now as it is, I'm stuck. But I'd really like to send it back without it being bumped, in case of voided warranty purposes and me not getting a phone, or even worse, them finding the method to achieve the bumped unlock, and then them end up patching it!!
What do you guys think? Any ideas or feedback would be greatly appreciated! Thank you!
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Click to collapse
If you have insurance then your G3 being bump'd should not make a bit of difference. I have returned several unlocked and rooted phones to Asurion with no problem. You're paying for insurance mainly for physical damage. Your screen is obviously cracked and damaged due to that so there should be no worries. Also, if your insurance provider wanted to try and figure out how the Bump method works they could easily get their own G3 and Bump it. Having your Bump'd phone is not going to give them any more of an inside look into Bump than if they got their own device and did what everyone else has done.
acparker18 said:
If you have insurance then your G3 being bump'd should not make a bit of difference. I have returned several unlocked and rooted phones to Asurion with no problem. You're paying for insurance mainly for physical damage. Your screen is obviously cracked and damaged due to that so there should be no worries. Also, if your insurance provider wanted to try and figure out how the Bump method works they could easily get their own G3 and Bump it. Having your Bump'd phone is not going to give them any more of an inside look into Bump than if they got their own device and did what everyone else has done.
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Ahhh thank you for that bit of info that would have been great to know earlier (for my own sanity's sake lol) but at the very least, I have wiped all my data clean which I would have preferred to do anyways before sending it back
I've returned 3 Samsung captivate phones to att that still had Cyanogenmod or MIUI on them, same with the 7 or 8 Samsung Galaxy S 3 phones I brought back on my insurance plan with Best Buy Mobile. They request it be stock, but if the screens broke they can't check it until the screen is fixed, at which point they will just flash it anyway.
Sent from my VS985 4G using XDA Free mobile app
Doesn't the insurance cover it, if it's lost or stolen? Sounds to me like you lost it.
It's good to know that they accept devices with 3rd party/modified software. I was never sure if the insurance companies did or not. If you send it to a factory service center they'll tell you your warranty is void for sure. Its all about finding a way to charge you $.
But I do think it's wise to wipe your device if you can. I used to do phone repairs for a large anonymous Korean company and I've seen a lot of amateur porn, credit card info, social security #'s and other personal info that really shouldn't be out there. People forget what is on their phones a lot of the time. Definitely take the time to wipe your device before you send it somewhere. Its ok to be a little paranoid sometimes
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
[email protected] said:
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
Click to expand...
Click to collapse
Run the latest ruu for your phone. But backup everything because that will wipe your phone clean. Best results is using Windows 7 You can find the ruu here http://www.htc.com/us/support/htc-one-m8-att/news
Sent from my HTC One_M8
[email protected] said:
My HTC M8 runs Android 5.0.2, Software number 4.28.502.2 and it is stuck in airplane mode. In settings the airplane mode is "greyed out". I did a hard reset,
spent 1 hour with HTC technician on phone and no one could help. Only solution seems to send it to HTC for reflashing. Any ideas out there on how to solve it ?
Would appreciate any help, thanks.
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Click to collapse
Is the phone "stock" or has it ever been modded (unlocked bootloader, root, custom ROM, etc)?
redpoint73 said:
Is the phone "stock" or has it ever been modded (unlocked bootloader, root, custom ROM, etc)?
Click to expand...
Click to collapse
phone is stock, never changed anything to it.
[email protected] said:
phone is stock, never changed anything to it.
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Click to collapse
Than I agree with the previous recommendation, RUU to stock is your best bet.
Backup your data first, as also mentioned, RUU will wipe the phone.
redpoint73 said:
Than I agree with the previous recommendation, RUU to stock is your best bet.
Backup your data first, as also mentioned, RUU will wipe the phone.
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Click to collapse
Thank you but I have never tinkered with any smartphone software so I really need step by step instructions otherwise I will make a mess of it.
[email protected] said:
Thank you but I have never tinkered with any smartphone software so I really need step by step instructions otherwise I will make a mess of it.
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Click to collapse
See the link in Post #2 above. The RUU download is at the bottom of the linked HTC webpage; and the instructions are near the bottom under "Manual system update instructions".
PC is required, and Win7 are USB 2.0 are suggested.
Its not really "tinkering" but rather an official HTC update/recovery program, that is pretty self-explanatory and intended for use by folks without much specialized knowledge.
If you want to backup any personal data on the phone before running the RUU, the methods would depend on what you want to save; and your preferred storage method (SD card, computer, cloud).
redpoint73 said:
See the link in Post #2 above. The RUU download is at the bottom of the linked HTC webpage; and the instructions are near the bottom under "Manual system update instructions".
PC is required, and Win7 are USB 2.0 are suggested.
Its not really "tinkering" but rather an official HTC update/recovery program, that is pretty self-explanatory and intended for use by folks without much specialized knowledge.
If you want to backup any personal data on the phone before running the RUU, the methods would depend on what you want to save; and your preferred storage method (SD card, computer, cloud).
Click to expand...
Click to collapse
So, I started the process, sync manager does not recognize the phone, so had to do it the other way with the fastboot and that worked, but the upgrading of ROM is stuck at 14%, and the version I am installingis the same as the one I had installed.
[email protected] said:
the upgrading of ROM is stuck at 14%
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Click to collapse
RUU just gets stuck sometimes, its not uncommon based on reports here.
Disconnect the phone (or otherwise end the process) and start over. It says you're not supposed to do that. But there isn't anything else you can do.
[email protected] said:
the version I am installingis the same as the one I had installed.
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That is normal and intended. In this case, its not an actual "upgrade". But rather a recovery, re-writing all partitions back to stock; which will hopefully fix your "stuck in airplane mode" issue.
redpoint73 said:
RUU just gets stuck sometimes, its not uncommon based on reports here.
Disconnect the phone (or otherwise end the process) and start over. It says you're not supposed to do that. But there isn't anything else you can do.
That is normal and intended. In this case, its not an actual "upgrade". But rather a recovery, re-writing all partitions back to stock; which will hopefully fix your "stuck in airplane mode" issue.
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Well, I re-did it and this time it did all correctly but the phone is still stuck in airplane mode. I am starting to believe that it is a hardware problem. I bought the phone new on Ebay from an online retailer
in November and HTC will not repair it because the seller is not an approved HTC retailer. So now I am stuck with a useless $300 piece of equipment and of course I will never buy an HTC again. If you look at the blogs
there are literally thousands of people saying that the after service from HTC is the worst in the industry. I have written a letter to HTC in Taiwan with copy to HTC USA in Oregon explaining everything and how disappointed I am at the way they do business.
Well all you XDA guys out there, many thanks for the help, I really appreciate it. PATRICK
Sync manager should recognize the phone. Hook your phone up to your PC and wait for sync to see the phone. it should automatically run the OTA updates for you. (some models will allow updates from HTC Sync) You are on older software. Have you tried a more recent RUU to see if it goes through? running a repair with same version will not let you know if the phone fully took the repair, but with a newer RUU, you will see in settings - about phone the software upgrade so you know the RUU took.
Uzephi said:
Hook your phone up to your PC and wait for sync to see the phone. it should automatically run the OTA updates for you. (some models will allow updates from HTC Sync) .
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Click to collapse
AT&T version will only update over the AT&T network.
Also, no further OTA updates are available for the AT&T version at this time.
AT&T is an oddball version, so you not knowing these things is understandable.
Uzephi said:
You are on older software. Have you tried a more recent RUU to see if it goes through? running a repair with same version will not let you know if the phone fully took the repair, but with a newer RUU, you will see in settings - about phone the software upgrade so you know the RUU took.
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4.28.502 is the current and latest software and RUU for the AT&T version. They haven't rolled out MM for AT&T version yet.
I agree its worth a try to RUU to MM, when its available. But I'm not optimistic it will change anything.
---------- Post added at 09:08 AM ---------- Previous post was at 09:04 AM ----------
[email protected] said:
Well, I re-did it and this time it did all correctly but the phone is still stuck in airplane mode. I am starting to believe that it is a hardware problem.
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Click to collapse
I tend to agree that its a hardware issue, since RUU back to full stock did not fix it.
Have you tried another SIM?
So the phone has been working since November, and just recently "stuck" in airplane mode? Any other changes to the phone around that same time that may be related?
Guys, again thanks for all the help postings. My only chance is to update to MM when available with AT&T, but I doubt whether it will work. Like I said before, more and more
I am convinced that something inside the phone is simply broken. It could be a defective circuit board. What puzzles me though is that worldwide there are thousands of HTC owners complaining about the same thing, none has managed successfully to repair one and the lucky ones simply got a replacement. What bugs me most is the horrible service at HTC, minimal efforts to help you, borderline rude. Years ago I had a similar problem with a Nokia, the same day they overnighted me a replacement phone to help me until my broken one could be sorted out. Now, that was service.
[email protected] said:
Guys, again thanks for all the help postings. My only chance is to update to MM when available with AT&T, but I doubt whether it will work. Like I said before, more and more
I am convinced that something inside the phone is simply broken. It could be a defective circuit board. What puzzles me though is that worldwide there are thousands of HTC owners complaining about the same thing, none has managed successfully to repair one and the lucky ones simply got a replacement. What bugs me most is the horrible service at HTC, minimal efforts to help you, borderline rude. Years ago I had a similar problem with a Nokia, the same day they overnighted me a replacement phone to help me until my broken one could be sorted out. Now, that was service.
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Click to collapse
Well, to be honest, you bought a phone from a third party. Phones have a 1 year warranty through HTC. I know from personal experience, the first boot an HTC does in it's life (not a factory reset or RUU will do this) it provisions itself and tells HTC the time stamp it was turned on to activate the warranty.
Now, you bought it from a third party retailer. This phone is obviously over a year old. Maybe the phone has been on for over that year marker? Quite understandable when you think about it. I got a DNA off a friend and when I had issues with it, I asked HTC if they had a way to see if I could just warranty the phone. They told me the exact time down to the second the phone was set up for the first time. It was out of warranty, sadly and they couldn't do anything.
Also, do you know if the previous owner unlocked the bootloader? The phone's serial gets sent to HTC. Maybe they knew the warranty was void. (There is a way to "hide" the fact it wasn't unlocked, but HTC still knows)
Did your Nokia ever get any modifications like that to void the warranty?
You make a valid point but we the consumers buy from a "reputable" online retailer a brand-new-in-box phone and we get it and it is originally packed and sealed in November 2015 and we feel that the warranty starts right then. Has the "reputable" seller tinkered with it ? Maybe, how is the layman to know.
But, let me tell you that they checked the IMEI and spent 1 hour on the phone trying to help me, to no avail. The phone cost me $300, they could have offered to repair it against cash and if the price had been reasonable I would have gone along. But no, our specialists cannot fix, you should send it in but you cannot send it in because the warranty is out.
After all, it still is a premium product at a premium price, the only thing not premium is HTC itself.
[email protected] said:
You make a valid point but we the consumers buy from a "reputable" online retailer a brand-new-in-box phone and we get it and it is originally packed and sealed in November 2015 and we feel that the warranty starts right then. Has the "reputable" seller tinkered with it ? Maybe, how is the layman to know.
But, let me tell you that they checked the IMEI and spent 1 hour on the phone trying to help me, to no avail. The phone cost me $300, they could have offered to repair it against cash and if the price had been reasonable I would have gone along. But no, our specialists cannot fix, you should send it in but you cannot send it in because the warranty is out.
After all, it still is a premium product at a premium price, the only thing not premium is HTC itself.
Click to expand...
Click to collapse
I know from experience HTC will fix any of their phones for a price. I openly admitted to using an exploit to s-off my DNA and they quoted me the screen replacement and the new main board as mine was s-off they would need to replace that as well. It was pretty steep due to pretty much needing everything but the battery and shell.
Also, I admitted in the call that I got it second hand from someone else which is worse than a third party seller. The quote was $275 at the time.
Well, I paid $300 for mine and the way I see it they would not repair it but replace it a probable cost of at least $300.
In this transaction I was always the loser.
[email protected] said:
Well, I paid $300 for mine and the way I see it they would not repair it but replace it a probable cost of at least $300.
In this transaction I was always the loser.
Click to expand...
Click to collapse
Their rule is phone is under warranty 17 month after production date, that's in case when you or they can't prove when the phone was bought . Call again and tell them that you got it from att , they might ask for proof of when was purchased , tell them you will try to get proof then call again and talk to somebody else and pray that they don't ask for proof. that's how I did it and was covered under warranty. I think its about who you talk to on the phone. Never claim that you are second owner, just say you are the original owner. Good luck.
Sent from my HTC One_M8
The moment they see the IMEI number they know they will not cover it. In a last desperate attempt to get consumer justice, I wrote a letter to HTC Headquarters in Taiwan asking for their stand in this matter.
I also posted some blog links which show that this problem seems systematic on a large number of HTC's worldwide. If this fails all that is left to do is use the "crippled" phone as an Ipod.
Stuck Airplane Mode
Dear Support Team,
Am from Kenya and I have a HTC one M8 with the exact problem explained in this forum. Stuck Airplane mode and it it greyed out and I have lost network in the process.
Mu phone is currently running on Adroid Version 6.0; HTC Sense Version 7.0 and Software number 6.14.707.1.
How do I reset the stuck airplane mode ?
Sent from my HTC One_M8[/QUOTE]
Here's the background: rooted my Kyocera Brigadier last June with King Root. Installed Titanium Backup and used it to delete Verizon's bloatware from the system. I did not make backups of the programs I deleted. Phone has run great, except the last few months would not notify me when voice mail messages were left for me. In November started getting notices for updating system to Lollipop. I've been exiting out of the notice half a dozen times a day ever since. Finally, three nights ago decided to do the update. Charged battery to 100%, backed up programs and settings with Titanium backup, and tried to delete King Root. There was no option to uninstall the app in App Manager, so I disabled and re-started phone. Checked phone for root with Root Checker, found it was no longer rooted, and initiated the update. After an hour, phone would vibrate, display "Powered by Android" then the "Kyocera" splash screen, then go black, and go through the cycle all over again. I plugged the phone in to keep it charged, and let it run the cycle over night without trying to interrupt it in case the update was taking longer than expected. Next morning, same thing - vibrate, splash screens, black screen, repeat. So, I have found that I can get the phone into stock Recovery, and I have executed the "factory reset", and "clear cache" commands. Phone still does the bootloop routine. Does anyone have any suggestions on how to rescue my phone?
Same thing happened to me last night! So aggravating! I've been searching all day and found nothing for this phone. There's not much support since the bootloader is still locked down. Couldn't find a stock rom or anything otherwise we might be able to flash it through fastboot. I think we may just be screwed unless Verizon will replace it. Probably gonna try to get a replacement tomorrow. :crying:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Is there a way to permanently disable the OTA notification?
giltwist said:
Is there a way to permanently disable the OTA notification?
Click to expand...
Click to collapse
I'm not sure. You could check under Settings > System Updates to see if there's a disable option under there.
OlafTheOx said:
A guy at the Verizon store fiddled with it yesterday for 1/2 an hour, mostly going into Recovery and doing the same things I already tried. They said, "sometimes these old phones aren't compatible with the new software", then offered to sell me a new phone. I asked, and they said that there is no service place to send the phone for repair, Verizon just treats these units as disposable. Break it and it's time for a new one, at your own cost, even if it's Verizon's update that broke it. I'll be checking with Verizon support to see if the guys in the store were mistaken about repairs, but I suspect they know what they are talking about. I may fiddle with the "Software Update Assistant" (I found on the Verizon website) later this evening, and see if it will work with the phone in Recovery.
Click to expand...
Click to collapse
I would definitely talk to tech support, I chatted with a Verizon rep because I had to activate an older phone because of this problem and they said that would be the best option. I'm not totally confident in the knowledge of a lot of Verizon store employees. I think if this happens because of their update then it should be their responsibility to replace or repair the phone free of charge and if we complain loud and long enough then we might get somewhere. As for the "Software Update Assistant" is that a downloadable program? I checked on the Verizon website and I'm having a hard time locating it if it is. From what I read it looks like it's something that starts up when you plug the phone in but of course it would have to be working already. Also, I don't think this phone has a download mode which would allow the computer to pick it up as a USB device. I know if you boot it into the bootloader it will show up as Android Bootloader Interface so maybe we can do something from there. I couldn't get mine to show up while in recovery mode. Maybe if someone can get a copy of the Verizon firmware update we can flash the update through ADB.
OlafTheOx
I found the upgrade assistant on my computer actually so no need for the link. If you need the program, PM me and I'll send it to you somehow. Maybe you can do something with it. I messed up my recovery mode so I can't boot into it to see if it will work but it's not doing anything in the bootloader. If you happen to have a copy of your recovery.img that would be amazing. If you can fix yours and then make a copy of the recovery.img that would be much appreciated. Let me know.
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
giltwist said:
Update:
After some research, I discovered DMClient is the app that handles OTA updates on our phone. Froze it in Titanium Backup (Pro needed). Boom. No more annoying OTA notifications.
Click to expand...
Click to collapse
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
leblanca7x said:
Could you possibly make a copy of your recovery image? I can't seem to find anything of any use for this phone on any forums.
Click to expand...
Click to collapse
I have a TWRP-made backup of my recovery, if that would help? I made it by fastbooting (NOT FLASHING) the TWRP build found here:
https://basketbuild.com/devs/Captain_Throwback/Kyocera_E6782/TWRP/KK
PM me and I can give you a temporary dropbox link.
I need the stock rom or some sort of file to restore my Brigadier. Please PM me with links. And what program do I use to load the rom into this phone?
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
Obsy said:
What version of Lollipop do you have now? I'm curious if it is the last... I was about to send my broken phone to repair center last year but decided to fix it myself... Now it's fully working without their help. LP without bloatware and with root. Good choice...
Sent from my E6782
Click to expand...
Click to collapse
Android version: 5.1.1
Software version: 2.906VZ
I've been getting prompts to update the firmware again. The prompts started 2 days after I got my phone up and running. Apparently, the repair center didn't have the latest version of Verizon's OS. The update prompts are for Software version: 2.955VZ according to Verizon's support website. Not sure if I'll try to root the phone any time soon, so I'm tempted to go ahead and do the update, hoping for the best since I haven't screwed with the system yet. I may try rooting with Kingroot again, if the unrooted experience turns out to be as aggravating as I expect it will be.
Anybody brave enough to try Flashfire to install the OTA (possibly) more safely?
Hi, i have the problem after my try to upgrade android version through assistant. My phone constantly tries to launch but cant, could you help me? what should i do? im not from usa.. maybe someone could send me a android version wich works for this phone, and it possible to install it? need your advise
OlafTheOx said:
Well, if anyone is interested, my phone is up and running. I wound up sending it to the Kyocera repair center in Texas. They took about 3 weeks to make the repair and ship it back to me. They installed Lollipop (along with all the Verizon bloatware). It appears that they did the repair under warranty, which surprised me, since I bought the phone used last summer. No invoice to pay. Cost me $20 to insure and ship it by UPS. The info on how to send it in is at this address https://www.kyoceramobile.com/support/repairs/united-states/faq/ Be warned, they were not very communicative about it. I got one email to acknowledge receipt of the phone, then it just showed up one day by FedEx. No paperwork in the box, just the phone. Not complaining, mind you, just try not to get too anxious while waiting if you send your phone in.
Click to expand...
Click to collapse
HeLLO, my friend tell me please the address and contacts of this servise center or maybe list of it. i have bootloop after trying updayting through verizon software update. And im in Ukraine now
All the information you need to send your phone in for service is at this webpage:
https://www.kyoceramobile.com/suppor...ed-states/faq/
Verizon & HTC patched the current SunShine temproot with this update, however we have a downgrade path.
If you are on 1.85.605.9 you can downgrade to 1.85.605.8
If you need this RUU from @dottat - https://www.androidfilehost.com/?fid=529152257862670562
To flash the RUU, two methods exist. This should not wipe data, but always backup your data just in case. Again back up your data.
Method 1: (preferred)
Rename the file 2PS6IMG.zip (it is .zip, not .zip.zip, check to see if your os hides the file extension).
place the file on a sdcard, put sdcard into the follow and reboot to download mode using adb (adb reboot download) and follow on screen directions
Method 2:
Reboot the phone into download mode with "adb reboot download"
Use htc_fastboot (not the google version of fastboot) reboot the phone to RUU mode "htc_fastboot oem rebootRUU"
Then flash the zip
"htc_fastboot flash zip 2PS6IMG_PERFUME[email protected]60722.2_CNV_0.93_002_release_486126_signed_1.zip"
Thanks
-Patient Zero
htc_fastboot is not recognized as in internal or external command. im in download mode and trying to enter into fastboot
Thank you for your help i am Very new to this and trying to s-off so i can play around with some roms
stanfiem513 said:
htc_fastboot is not recognized as in internal or external command. im in download mode and trying to enter into fastboot
Thank you for your help i am Very new to this and trying to s-off so i can play around with some roms
Click to expand...
Click to collapse
Do you have the working fast boot files on your computer?
https://www.androidfilehost.com/?fid=24588212152305887
Open cmd from your fast boot folder, then enter commands
afuller42 said:
Do you have the working fast boot files on your computer?
Open cmd from your fast boot folder, then enter commands
Click to expand...
Click to collapse
Thanks man those files were what i needed. I also had something wrong either the name when flashing or the file was not in the right location. I added the .zip to the command and also moved the file into the fastboot folder not sure which one worked but i am currently "optimizing apps" and ill let you know what version it is when the phone finishes.
HA! you guys rock 1.85.605.8. Thanks to both of you sunshine passed when it used to fail. Thanks man for the help.
For some reason the advanced calling features no longer work every time I am on a call it drops to 1x
Edit:I swear I'm not a complete idiot but the advanced calling seems to work fine earlier today it was not working but I just checked in the exact same place and it is working now so I do not know exactly what was going on but it seems to be working now I'm going to S off when I get home. Thanks again for this downgrade
I currently need to send my HTC 10 in for repairs on the charging port/battery charging issues I'm having and I have a concern. I'm currently unlocked and S-OFF and if I RUU back to factory settings I will remain S-OFF regardless. When HTC gets my device they (I assume) will relock it and return it to S-ON status or shoot me a new/like new device. If they do return my device will I need to re purchase sunshine considering I sent my phone directly to u guys to have it S-OFF'd I'm just curious as to what my options will be. Thanks
eriknors said:
I currently need to send my HTC 10 in for repairs on the charging port/battery charging issues I'm having and I have a concern. I'm currently unlocked and S-OFF and if I RUU back to factory settings I will remain S-OFF regardless. When HTC gets my device they (I assume) will relock it and return it to S-ON status or shoot me a new/like new device. If they do return my device will I need to re purchase sunshine considering I sent my phone directly to u guys to have it S-OFF'd I'm just curious as to what my options will be. Thanks
Click to expand...
Click to collapse
Second guy this week? Sure it's a physical issue?
Sent from my SM-T810 using Tapatalk
dottat said:
Second guy this week? Sure it's a physical issue?
Click to expand...
Click to collapse
Yep I've done everything I can think of to try to get my phone to start charging, got a new cord, used 5 different chargers, did the whole factory reset/RUU (that worked for about a day and I got it to charge to 84%, held down vol+ and - and power for 2 mins nothing is working
eriknors said:
Yep I've done everything I can think of to try to get my phone to start charging, got a new cord, used 5 different chargers, did the whole factory reset/RUU (that worked for about a day and I got it to charge to 84%, held down vol+ and - and power for 2 mins nothing is working
Click to expand...
Click to collapse
Cleaned out the port?
Sent from my SM-T810 using Tapatalk
dottat said:
Cleaned out the port?
Click to expand...
Click to collapse
To the best of my ability with some cotton and alcohol
I also have lots of battery charging issues. Mine will not charge unless I reboot while plugged in. Tried multiple chargers, cables, Roms, full whipes, formatted data, stock rom, ruu, everything. Just when I get frustrated enough to do something if starts charging again.
Quick and yes maybe for sure "noobish" question.. Feb 17th VZW is disconnecting this line. (unlimited data plan) and my htc 10 is only 17% paid off. Obviously the first thing I did when I got this phone as well as my M8 was you sunshine. (unlocked/s-off) Now for noobish sake does this mean VZW cannot possibly anyway block my phone or IMEI or Blacklist so I would be unable to stick another carrier SIM card in and use my device with them? You know, bring your own device, byod? I never thought I'd be in this situation but I'm kind of freaking out so thanks for your understanding, thank you..
Sent from my HTC6545LVW using Tapatalk 2
I put it in these words because when I add up to the HTC 10 nothing at all was ever mentioned about ganking my account and leaving me with an unpaid device that I could not use unless I surrender to them and use the limited g*y data plans. So I just figured if they wanted to be bullies it would be pretty sweet for me if they try to lock my phone or Blacklist it and they couldn't. Thanks again
1droidmod said:
Quick and yes maybe for sure "noobish" question.. Feb 17th VZW is disconnecting this line. (unlimited data plan) and my htc 10 is only 17% paid off. Obviously the first thing I did when I got this phone as well as my M8 was you sunshine. (unlocked/s-off) Now for noobish sake does this mean VZW cannot possibly anyway block my phone or IMEI or Blacklist so I would be unable to stick another carrier SIM card in and use my device with them? You know, bring your own device, byod? I never thought I'd be in this situation but I'm kind of freaking out so thanks for your understanding, thank you..
Sent from my HTC6545LVW using Tapatalk 2
I put it in these words because when I add up to the HTC 10 nothing at all was ever mentioned about ganking my account and leaving me with an unpaid device that I could not use unless I surrender to them and use the limited g*y data plans. So I just figured if they wanted to be bullies it would be pretty sweet for me if they try to lock my phone or Blacklist it and they couldn't. Thanks again
Click to expand...
Click to collapse
They can't do that to your device, it would be illegal. You can bring it to any carrier also. Sticking to stock Verizon rom will get you a pop up saying sim is not from Verizon but everything should function.
You could really stick it to them and fully convert your phone to us unlocked after you switch and no more sim pop up and completely Verizon-less system/firmware, that's probably way to go anyways if switch carriers
afuller42 said:
They can't do that to your device, it would be illegal. You can bring it to any carrier also. Sticking to stock Verizon rom will get you a pop up saying sim is not from Verizon but everything should function.
You could really stick it to them and fully convert your phone to us unlocked after you switch and no more sim pop up and completely Verizon-less system/firmware, that's probably way to go anyways if switch carriers
Click to expand...
Click to collapse
Cool, thank you for the confirmation. Tomorrow I am speaking with Stephanie B. A supposed VZW executive. I only average to 241 gigabytes a month, I was never made aware of a 200 gigabyte cap so I'm going to see what I can do about keeping it open but I also have a second line that is also unlimited data which they don't care about at this time because it doesn't come close to 200 gigabytes a month so I think I might have some wiggle room but I don't know. I just wanted to express to her my main concern is the fact I was never made aware about what happened over 200 gigabyte cap and also we as their customers we're never given a questionnaire or survey as far as the 1% of their customers who have unlimited data goes what should happen to us as far as going over 200 gigabytes is concerned. I doubt anything will happen that's not going to already but I'll let you know if I get to keep my line. Thanks again
Sent from my HTC6545LVW using Tapatalk 2
delete
dottat said:
Second guy this week? Sure it's a physical issue?
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
I just got mine back. Took to Verizon a complete brick. I've only had 4 months. Finally got the new one in mail
About to downgrade and use sunshine and yes it has to be paid for again. Geesh these 10's are much more fragile than my old m8 . First device I've ever bricked. Now I didn't have to pay anything for replacement to be sent. I know people personally there though
Good luck and happy flashing
10
Just wanted to say thanks for this. Got my replacement in the mail after a brick. Immediately before reading the latest ota blocked sunshine from working. I took ota and set up device. Searched & downloaded your linked file : renamed and moved to SD card. Here is where it got strange. Battery over 50% mind u. Ran first time failed near the end. Left device useless. Tried to run again after booting back to download mode. Failed again. Only to boot device into white HTC screen. Well after about an hour of trying to figure out a way out the hole I've dug again, because PC will not recognize phone like this. And I could not fastboot said file. Anyhow after about another hour I tried again. And finally the same thing loaded everything properly and finished without an error. So successfully downgraded firmware so I could run ☀ . Ran sunshine and am s-off,now.and all is well. Any understanding why it would fail twice then work. Same method.?
Sent from my HTC6545LVW using XDA-Developers Legacy app
mattie_49 said:
Just wanted to say thanks for this. Got my replacement in the mail after a brick. Immediately before reading the latest ota blocked sunshine from working. I took ota and set up device. Searched & downloaded your linked file : renamed and moved to SD card. Here is where it got strange. Battery over 50% mind u. Ran first time failed near the end. Left device useless. Tried to run again after booting back to download mode. Failed again. Only to boot device into white HTC screen. Well after about an hour of trying to figure out a way out the hole I've dug again, because PC will not recognize phone like this. And I could not fastboot said file. Anyhow after about another hour I tried again. And finally the same thing loaded everything properly and finished without an error. So successfully downgraded firmware so I could run ☀ . Ran sunshine and am s-off,now.and all is well. Any understanding why it would fail twice then work. Same method.?
Sent from my HTC6545LVW using XDA-Developers Legacy app
Click to expand...
Click to collapse
Same situation but different device.. Samsung s4 or s5 nt sure anymore but downloaded stock firmware and used correct drivers/ODIN, flashed atleast 3 hrs straight always failed, finally it worked, dont know what/why it took so many tries but I was not quiting until something gave... Was very strange, like ur deal.
Sent from my HTC6545LVW using Tapatalk 2