Have the Xperia Z tablet in stock ROM, unrooted, everything stock ... and a couple days ago out of the blue the tablet has stopped charging.
Even when I plug the USB cable in, the LED does not come up. Looking at Settings->Battery it shows a slim line under "Charging" only. Tried different chargers and different cables, same thing.
If I power off the tablet, and plug the charger in, now the LED lights up and the tablet charges.
As soon as I power on the tablet, the LED that was on goes off immediately. With the tablet turned on somehow it cannot detect the charger at all.
Tried rebooting the tablet a few times and didn't help.
Anyone had the same issue?
My next step is to use the Sony Companion software to repair it but not sure if it will wipe out my tablet ...
number16 said:
Have the Xperia Z tablet in stock ROM, unrooted, everything stock ... and a couple days ago out of the blue the tablet has stopped charging.
Even when I plug the USB cable in, the LED does not come up. Looking at Settings->Battery it shows a slim line under "Charging" only. Tried different chargers and different cables, same thing.
If I power off the tablet, and plug the charger in, now the LED lights up and the tablet charges.
As soon as I power on the tablet, the LED that was on goes off immediately. With the tablet turned on somehow it cannot detect the charger at all.
Tried rebooting the tablet a few times and didn't help.
Anyone had the same issue?
My next step is to use the Sony Companion software to repair it but not sure if it will wipe out my tablet ...
Click to expand...
Click to collapse
It's weird that it still charges when its off. I had a problem where it wasn't charging at all, and the motherboard got fried apparently, and Sony gave me a replacement.
I googled some, and people having similar problems as yours (on Sony as well as other androids) ultimately had to get their phone repaired/replaced unfortunately. For example - http://talk.sonymobile.com/t5/Xperi...Z-only-charging-when-switched-off/td-p/513665
I suggest you take a backup of all your data while this phone is still working!
ishaang said:
It's weird that it still charges when its off. I had a problem where it wasn't charging at all, and the motherboard got fried apparently, and Sony gave me a replacement.
I googled some, and people having similar problems as yours (on Sony as well as other androids) ultimately had to get their phone repaired/replaced unfortunately. For example - http://talk.sonymobile.com/t5/Xperi...Z-only-charging-when-switched-off/td-p/513665
I suggest you take a backup of all your data while this phone is still working!
Click to expand...
Click to collapse
Thanks, I've since reset the tablet a few times and it's been charging again... No issues thus far so... Seems to be all good got now
Related
Hi all,
It seems my X10 mini pro is bricked.
Briefly: When I turn on the phone, it vibrates. About 8 seconds llater, the screen lights up, but doesn't show anything, then goes dark again. It then keeps repeating this: once in a while, the screen lights up, but shows nothing, and then goes dark again.
When plugged in to charge, the LED light doesn't come on (and actually hadn't for a while when charging, even though the phone was still working).
I've deleted all the contents of the SD card and updated the firmware with SEUS and PC Companion; both don't come up with any errors and claim everything has been installed, but there is no change in the phone's behavior. Also tried to install the French stock ROM (the only link that seems to work in the Flashtool+ROM thread) using Flashtool, but to no avail.
Does anyone have any other sugggestions?
I was wondering whether it could actually be a battery problem, as I've had some issues with charging the phone for a while before this happened; e.g. the LED didn't work when charging, and on more and more occasions the phone didn't seem to charge when plugged in. Could this be caused by a problem with the battery? (Have ordered a new one from ebay, so will see what happens when it arrives.) I'm not aware that I did anything unusual with the phone software-wise that could have caused it to be bricked. (Phone was rooted, but I did that ages ago.)
Many thanks for your help!
could be the battery going bad since you mentioned you have it ages ago or so. or could be the cable as well.
demoniacs said:
could be the battery going bad since you mentioned you have it ages ago or so. or could be the cable as well.
Click to expand...
Click to collapse
I've had it for about 15 months. Is it normal for the battery to go after that amount of time?
Which cable do you mean?
i cannot really tell about the battery but the usb cable for your charger.
Ok, it's not the battery. I tried it in a shop with one of their batteries, which worked in their phone, and the phone still won't turn on.
Is there anyone who thinks it could still be a software issue?
Otherwise it seems my options are to send off the phone, which might cost a bit, or to start digging around in the phone myself for a bit. I found a disassembly guide online, but it scares me a bit, since the first step seems to be to lift off the keyboard, and I'm a bit worried about damaging it and about how to put it back. Has anyone else here got any experience with taking their X10 mini pro apart?
Thanks!
Charging issues etc are nornally to do with the dodgy USB port in the phone. Try wiggling the cable at the port end see if you can get it to charge then try a SEUS
Sent from my X10 Mini Pro using xda premium
No, it wasn't a charging issue.
Took it to be fixed, and it turned out it was the cable inside that connects the screen etc to the low part of the screen.
Now that the phone is working again, I've got to figure out how to get rid of the French keyboard layout that I got onto it when trying to fix the firmware ...
Why not flashing mine in my signature, it's QWERTY! ;-)
Sent from my MT11i using xda premium
I tried to do a search but didn't come up with anything entirely on point. My issue is when I plug my Z2 into a pc it goes crazy. A whole lot of lag, and any program I use constantly crashes/refreshes and the screen becomes very unresponsive (i.e. if im typing a text, the keyboard drops down and back up every 2s, or a website will flicker and reload, games will load then crash and reload). Eventually the screen turns off and won't come on again until I remove the plug. It also won't charge off the dock charger. It pops up a msg saying battery is draining faster than it is charging. Here are the the things that lead up to this:
1. I was trying to charge it at work with a sony magnetic charging cable ( I hate opening the flap), and it wouldn't register the charger but the screen would come on when connected. It was previously working fine up to that point with the charger. So I was messing with it to see if the contact points weren't touching and the whole phone shut down. I couldn't get it to turn back on until I got home and used the wall charger, everything else just made the LED flash red but not respond to power + volume up or down (which worked after putting on the wall charger for 20m)
2. I got the OTA update for .402 this morning. So when the initial crash happened I was on .69, but I never tested it on the USB before the .402 update. I've tried a few different USB cords, including the one it comes with. Tested the dock charger on both .69 and .402, neither worked. The charging icon just flashes.
Going to try a repair in PCC.
Well I did a repair. First time around it got half way through updating and auto restoring apps, and it then started failing updates and installs. Rebooted and it boot looped. Redoing the repair, but I'm not hopeful on getting it working properly again
I know its under warranty, but since I got imported it from Taiwan are they going to give me a lot of grief to get it fixed/replaced?
EDIT: No dice, still can't use usb to pc or the magnetic charging dock. Really disappointed. No one has any ideas?
Contacted support via chat, they had me call and they said they don't have parts or the phone in the US to service me yet, and so my options are to call long distance to UK or Tiawan or wait an unspecified time for them to have the phone/parts in the US to service it. Not sure I want to call long distance, who knows how long i'd be on the phone and how big the bill would end up being >.< Pretty sure this will be my first and last import.
hanano17 said:
I tried to do a search but didn't come up with anything entirely on point. My issue is when I plug my Z2 into a pc it goes crazy. A whole lot of lag, and any program I use constantly crashes/refreshes and the screen becomes very unresponsive (i.e. if im typing a text, the keyboard drops down and back up every 2s, or a website will flicker and reload, games will load then crash and reload). Eventually the screen turns off and won't come on again until I remove the plug. It also won't charge off the dock charger. It pops up a msg saying battery is draining faster than it is charging. Here are the the things that lead up to this:
1. I was trying to charge it at work with a sony magnetic charging cable ( I hate opening the flap), and it wouldn't register the charger but the screen would come on when connected. It was previously working fine up to that point with the charger. So I was messing with it to see if the contact points weren't touching and the whole phone shut down. I couldn't get it to turn back on until I got home and used the wall charger, everything else just made the LED flash red but not respond to power + volume up or down (which worked after putting on the wall charger for 20m)
2. I got the OTA update for .402 this morning. So when the initial crash happened I was on .69, but I never tested it on the USB before the .402 update. I've tried a few different USB cords, including the one it comes with. Tested the dock charger on both .69 and .402, neither worked. The charging icon just flashes.
Going to try a repair in PCC.
Click to expand...
Click to collapse
Are you using the original USB cable ?
defsix said:
Are you using the original USB cable ?
Click to expand...
Click to collapse
Yup, I've tried the one it came with and 3 others.
hanano17 said:
Yup, I've tried the one it came with and 3 others.
Click to expand...
Click to collapse
oh.
I'd an older xperia that would get upset when I wouldn't use the original cable. It would cause random touch screen interactions.
If you've tried everything it probably time for a a warranty repair / swapout
Yeah, that's pretty much what the US sony rep told me. Its just going to be a hassle to contact someone outside of the US. I'm gonna try to email or e-chat before trying an expensive call :/
I have decided to create a thread here due to the lack of support for any phone not in the Xperia z range from Sony.
Basically my Xperia GO has decided to reject any attempt to charge, whether the phone is on or off it just wont charge, the LED blinks red once upon inserting a USB cable, then nothing... I have managed to get the phone to charge by opening the cover, connecting the charger, disconnecting, reconnecting the battery and letting it charge till 100%, though once removing the cable the phone refuses to charge upon connecting it again.
Vol up + power does not work with the battery completely drained, I have not tried the rubber band trick as of yet, but I doubt it would work. The USB connector port has been replaced, but the issue still persists. I assume that its a kernel issue and flashing a new kernel or updating the phone through Sony's update service might work, but again I have not attempted it yet.
My question is what exactly could be the reason for this problem and are there any sure fire ways of resolving it without having to hand in my phone for repairs as its out of warranty and I'm sure Sony would only do a software repair on the phone leaving me with the same problem in future.
Any and all assistance would be greatly appreciated! Otherwise ill have to use the phone as a paperweight.
Hello,
I have an unrooted Z2. With around 30% battery left, I put it in the charging dock on my desktop yesterday evening. After 1 or 2 hours, I noticed that the phone is completely dead - no LEDs are blinking, no vibration, nothing. I tried pressing the power button alone, in combination with VolumeDown, VolumeUp, CameraButton, for more than 30 seconds each. I tried pressing down the tiny red button next to the SIM slot for awhile. Nothing. Phone is dead like a brick.
The only result I'm getting is when I plug it into my computer (ubuntu 14.10) - the LED bar on top is showing a constant red color in this case. Doing the button presses outlined above in this situation is also pointless.
I'm installing flashtool for Linux right now, the connection is pretty slow and it will take awhile. I hope to find out more afterwards. I'm a newbie when it comes to flashing sony phones, only found out now about flashtool. Any advice/tip on how to proceed, or if it even makes sense to dig into this, is highly appreciated.
Thanks in advance!
Hello,
are you perfectly sure your dock was connected properly and it hasn't discharged your phone? Maybe there was something wrong with it.
I had similar situation while I was low on battery and I was creating backup in recovery. Then I fell asleep and I have found my phone completely 'dead'. I connected it to the wall charger and nothing. No led, no nothing. I have even connected it to my pc and also nothing happened. Then I connected my Z2 to the wall charger and I left it like that. And after few hours, out of the blue, just turned itself on, just like my old Nokia n95.
I'm sorry it's not quite solution you looked for, but give it a try. Essential is to charge it via wall charger.
Good luck!
Do what @amon87 says OP. Charge it on a wall charger for a minimum of 3-4 hours; If that doesn't work, can you specify whether you were using a legitimate Sony dock or a third party dock? If it was third party, it could possibly have caused a hardware problem with your device via the magnetic charge pins (not extremely likely but not unheard of). Worst case scenario, send it back to Sony in the next few days. The warranty will cover it if you haven't caused water damage or anything like that.
Thanks for your replies! I also hoped for a sudden discharge, so I removed the device from the dock, plugged the USB in directly, and left it overnight - still nothing. Also, I have the original Sony dock, and have never exposed the device to any water.
Found out the model number in the meantime, it's D5303, if it's of any help. Flashtool does not see the device, unfortunately. I just found out that Sony describes an option to restore your device through the official PC companion app - I'll give that a try when I'm home, and will report back tomorrow.
Otherwise I guess my only option is the warranty.
There's also an option to quickly plug in and out charging wire to kick-start the battery. Unfortunatelly i have no further ideas to help you out.
Don't give your hopes up, try again. There's been a thread of a guy whose Z2 turned itself off and it seemed dead, but after a day or two it just turned on.
So, of course it's also not detected by Sony's "Bridge for Mac" app. Plugging it in and out brought also no results.
As the device is still covered by warranty, and I have yet not tampered with it, I've sent it in for repair! My pocket feels so empty now, i wonder how life is going to be without a phone. Apparently they need 5 - 10 working days.
Thanks for your kind support, guys!
Sorry to hear that. Hope it will get fixed!
i think i already know to the answer to this but want your opinions on it today i decided to get a charging dock (suspected cheep one) came in a Sony box but the dock had no Sony logos noticed this after what happed. anyway it charged the phone up no problem but my daughter 3yr old put it on the dock again but the wrong way and now the phone wont turn on and has a constant flashing red LED when its plugged in the charger or pc. i tried the vol+ and power and vol- also and even the red button next to the sim card i even tried the Sony companion but since the pc cant see the phone plugged in the the Companion cant do its magic.
i know its probably fried but if any of you have had this issue or similar and got it to work i would love some advice
I had the same problem on my Z1c, it just began for different reasons. But still the same flashing light, no vibrations, no turning on nor recognition by pc companion. In the end the warranty service swapped the motherboard as it had lost communication with the battery somehow.
As I understand it, the motherboard thinks that the battery is completely empty and you keep plugging the charger in and out. That's where the flashing red light comes from and that's why you can't turn your phone on - the battery is "empty".
I got it working again I had to take the back off thankfully not that hard and just disconnect the battery and reconnect it and send sprung back in to life again
sent from my gorgeous Sony Z2