I have decided to create a thread here due to the lack of support for any phone not in the Xperia z range from Sony.
Basically my Xperia GO has decided to reject any attempt to charge, whether the phone is on or off it just wont charge, the LED blinks red once upon inserting a USB cable, then nothing... I have managed to get the phone to charge by opening the cover, connecting the charger, disconnecting, reconnecting the battery and letting it charge till 100%, though once removing the cable the phone refuses to charge upon connecting it again.
Vol up + power does not work with the battery completely drained, I have not tried the rubber band trick as of yet, but I doubt it would work. The USB connector port has been replaced, but the issue still persists. I assume that its a kernel issue and flashing a new kernel or updating the phone through Sony's update service might work, but again I have not attempted it yet.
My question is what exactly could be the reason for this problem and are there any sure fire ways of resolving it without having to hand in my phone for repairs as its out of warranty and I'm sure Sony would only do a software repair on the phone leaving me with the same problem in future.
Any and all assistance would be greatly appreciated! Otherwise ill have to use the phone as a paperweight.
Related
Have the Xperia Z tablet in stock ROM, unrooted, everything stock ... and a couple days ago out of the blue the tablet has stopped charging.
Even when I plug the USB cable in, the LED does not come up. Looking at Settings->Battery it shows a slim line under "Charging" only. Tried different chargers and different cables, same thing.
If I power off the tablet, and plug the charger in, now the LED lights up and the tablet charges.
As soon as I power on the tablet, the LED that was on goes off immediately. With the tablet turned on somehow it cannot detect the charger at all.
Tried rebooting the tablet a few times and didn't help.
Anyone had the same issue?
My next step is to use the Sony Companion software to repair it but not sure if it will wipe out my tablet ...
number16 said:
Have the Xperia Z tablet in stock ROM, unrooted, everything stock ... and a couple days ago out of the blue the tablet has stopped charging.
Even when I plug the USB cable in, the LED does not come up. Looking at Settings->Battery it shows a slim line under "Charging" only. Tried different chargers and different cables, same thing.
If I power off the tablet, and plug the charger in, now the LED lights up and the tablet charges.
As soon as I power on the tablet, the LED that was on goes off immediately. With the tablet turned on somehow it cannot detect the charger at all.
Tried rebooting the tablet a few times and didn't help.
Anyone had the same issue?
My next step is to use the Sony Companion software to repair it but not sure if it will wipe out my tablet ...
Click to expand...
Click to collapse
It's weird that it still charges when its off. I had a problem where it wasn't charging at all, and the motherboard got fried apparently, and Sony gave me a replacement.
I googled some, and people having similar problems as yours (on Sony as well as other androids) ultimately had to get their phone repaired/replaced unfortunately. For example - http://talk.sonymobile.com/t5/Xperi...Z-only-charging-when-switched-off/td-p/513665
I suggest you take a backup of all your data while this phone is still working!
ishaang said:
It's weird that it still charges when its off. I had a problem where it wasn't charging at all, and the motherboard got fried apparently, and Sony gave me a replacement.
I googled some, and people having similar problems as yours (on Sony as well as other androids) ultimately had to get their phone repaired/replaced unfortunately. For example - http://talk.sonymobile.com/t5/Xperi...Z-only-charging-when-switched-off/td-p/513665
I suggest you take a backup of all your data while this phone is still working!
Click to expand...
Click to collapse
Thanks, I've since reset the tablet a few times and it's been charging again... No issues thus far so... Seems to be all good got now
Hello,
I have Galaxy S2 and having some charging issue. Yesterday, when I plugged it in the wall charger, it didn't get charged (i.e. even the flash on battery was not coming up) and when I tried to restart the phone, it powered off but didn't switch on. I tried holding the power button to turn it on but it didn't. So, I pulled out the battery and left the cell for some time like 20 mins or so. After re-inserting the battery, it turned on but still was not getting charged. I tried to change the USB cable as well but nothing helped. I then tried to charge it via my Laptop it actually started the charging process but with error on Laptop saying "USB Device not recognized".
Today, I tried the wall charger again and here's I found something: when my phone is ON and I plug it in the wall charger it doesn't charge but as soon as I turn the phone OFF, my phone starts getting charged (Battery image comes on screen which usually comes when the phone is off). So, that's how I am charging my phone.
I went to the repair shop today, he said it's a charging port issue on which I have some doubts that why it is even charging in this way if it's a port issue. I just want to make sure if whatever he's saying can be somewhat true.
Can you please help me out? I would be really thankful to you.
I look forward to hearing from you soon!
Thank you!
PS: I tried to search about the port issues but I couldn't find anyone having this kind of issue so please!
The issues you have mentioned really do all point to a faulty USB board......it is common (with a faulty board) for some functionality to work while other functionality is lost. The part itself costs pocket change and is reasonably easy to DIY replace......
If you want to go down that path, check my profile for threads I've started.....you'll find a guide explaining exactly how to do it.
Just make sure to read and note the section on 'rev versions' it is VERY important to get the correct one......
My wife says I'm a phone geek....She's probably right
Hello,
I have an unrooted Z2. With around 30% battery left, I put it in the charging dock on my desktop yesterday evening. After 1 or 2 hours, I noticed that the phone is completely dead - no LEDs are blinking, no vibration, nothing. I tried pressing the power button alone, in combination with VolumeDown, VolumeUp, CameraButton, for more than 30 seconds each. I tried pressing down the tiny red button next to the SIM slot for awhile. Nothing. Phone is dead like a brick.
The only result I'm getting is when I plug it into my computer (ubuntu 14.10) - the LED bar on top is showing a constant red color in this case. Doing the button presses outlined above in this situation is also pointless.
I'm installing flashtool for Linux right now, the connection is pretty slow and it will take awhile. I hope to find out more afterwards. I'm a newbie when it comes to flashing sony phones, only found out now about flashtool. Any advice/tip on how to proceed, or if it even makes sense to dig into this, is highly appreciated.
Thanks in advance!
Hello,
are you perfectly sure your dock was connected properly and it hasn't discharged your phone? Maybe there was something wrong with it.
I had similar situation while I was low on battery and I was creating backup in recovery. Then I fell asleep and I have found my phone completely 'dead'. I connected it to the wall charger and nothing. No led, no nothing. I have even connected it to my pc and also nothing happened. Then I connected my Z2 to the wall charger and I left it like that. And after few hours, out of the blue, just turned itself on, just like my old Nokia n95.
I'm sorry it's not quite solution you looked for, but give it a try. Essential is to charge it via wall charger.
Good luck!
Do what @amon87 says OP. Charge it on a wall charger for a minimum of 3-4 hours; If that doesn't work, can you specify whether you were using a legitimate Sony dock or a third party dock? If it was third party, it could possibly have caused a hardware problem with your device via the magnetic charge pins (not extremely likely but not unheard of). Worst case scenario, send it back to Sony in the next few days. The warranty will cover it if you haven't caused water damage or anything like that.
Thanks for your replies! I also hoped for a sudden discharge, so I removed the device from the dock, plugged the USB in directly, and left it overnight - still nothing. Also, I have the original Sony dock, and have never exposed the device to any water.
Found out the model number in the meantime, it's D5303, if it's of any help. Flashtool does not see the device, unfortunately. I just found out that Sony describes an option to restore your device through the official PC companion app - I'll give that a try when I'm home, and will report back tomorrow.
Otherwise I guess my only option is the warranty.
There's also an option to quickly plug in and out charging wire to kick-start the battery. Unfortunatelly i have no further ideas to help you out.
Don't give your hopes up, try again. There's been a thread of a guy whose Z2 turned itself off and it seemed dead, but after a day or two it just turned on.
So, of course it's also not detected by Sony's "Bridge for Mac" app. Plugging it in and out brought also no results.
As the device is still covered by warranty, and I have yet not tampered with it, I've sent it in for repair! My pocket feels so empty now, i wonder how life is going to be without a phone. Apparently they need 5 - 10 working days.
Thanks for your kind support, guys!
Sorry to hear that. Hope it will get fixed!
I just got my Z2 today but I have two strange issues that often overlap. First, I can't turn it off without it initiating a boot loop all on its own. It's not rooted or anything but every time I press the power button and select "Power Off", it turns off and then about 5 seconds later the Sony screen comes back on, stays on for a few seconds, turns back off and repeats. Notably, it doesn't vibrate when the screen turns back on like the device does when I turn it on regularly. I can break the bootloop by holding the power button for about 10 seconds and turning the device back on.
My second issue has to do with charging. If I leave it on the charger for more than a couple minutes, the charging LED stays on and the status bar says its charging even several minutes after I pull it off the charger. The only way to get it off is to turn the device off which in turn initiates the first bug.
Even more confusing, the "boot loop" issue stops (without me having to power on the device) when I plug the device in to charge and will resume if I unplug it.
Any ideas?
Try fixing software with Sony pc companion, if that doesn't work and its brand new I'd raise an RMA. If it's not brand new, and thus might be running non Standard firmware, try flashing a stock ftf for your region and then if required try fixing with pc companion and again RMA it if that doesn't work.
Yeah I tried the repairing and I'd rather not root it so I guess I'll be sending it back.
Same issue here
I have the exact same issue plus the charger issues only happen when using the standart charger, if I use the magnetic charger none of that issues appear, but I still have the boot loop problem.
My phone is NOT rooted and it hasn't been modified in any ways.
Compilation number 23.0.1.A.0.167
Kernel 3.4.0-perf-gd4d661a [email protected] #1
Baseband 8974-AAAAANPZQ-00027-12
The issue appered after a few months of use, in November. I think it didn't coincide with any software update.
It's not a brand new phone so I wouldn't like to return it as I already have lots of information in there.
Thank you for helping.
It's a problem with the charging circuit. Probably one diode got damaged somehow. You need to send in the device for warranty repair. The mainboard needs to be replaced.
I'm quite sure you plugged in the magnetic charger cable upside down.
i think i already know to the answer to this but want your opinions on it today i decided to get a charging dock (suspected cheep one) came in a Sony box but the dock had no Sony logos noticed this after what happed. anyway it charged the phone up no problem but my daughter 3yr old put it on the dock again but the wrong way and now the phone wont turn on and has a constant flashing red LED when its plugged in the charger or pc. i tried the vol+ and power and vol- also and even the red button next to the sim card i even tried the Sony companion but since the pc cant see the phone plugged in the the Companion cant do its magic.
i know its probably fried but if any of you have had this issue or similar and got it to work i would love some advice
I had the same problem on my Z1c, it just began for different reasons. But still the same flashing light, no vibrations, no turning on nor recognition by pc companion. In the end the warranty service swapped the motherboard as it had lost communication with the battery somehow.
As I understand it, the motherboard thinks that the battery is completely empty and you keep plugging the charger in and out. That's where the flashing red light comes from and that's why you can't turn your phone on - the battery is "empty".
I got it working again I had to take the back off thankfully not that hard and just disconnect the battery and reconnect it and send sprung back in to life again
sent from my gorgeous Sony Z2