[Q] about warranty and Samsung official support to SDS - Galaxy S III Q&A, Help & Troubleshooting

My gt-i9300 is died two weeks ago due to a SDS. It is soft bricked, can be opened only in download mode and product name looks empty. It was rooted but since nobody can reach into the internal SD card, how can they prove that it's rooted? Its warranty is still active. Do you think they replace its eMMC chip or full motherboard for free? Is there a chance to recover the old data? I don't want anybody in Samsung official support desk sees my lost data for privacy issues. What are your experiences with them? Thank you for your answers folks.

If the flash counter is not zero and/or status is modified then they may reject warranty, although it has worked for some people.
If it really is sds then the motherboard will have to be replaced. Your data cannot be viewed or recovered if the emmc chip is broken.
Sent from my GT-I9300 using Tapatalk

boomboomer said:
If the flash counter is not zero and/or status is modified then they may reject warranty, although it has worked for some people.
If it really is sds then the motherboard will have to be replaced. Your data cannot be viewed or recovered if the emmc chip is broken.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
Thank you for your kind reply. Well it had %40 battery when I went to bed. It wasn't plugged in for charging. When I woke up the next morning I found that it was shut down and when I tried to open it I saw the one in the attachements. The other one is what I see in the odin mode. I will try my chance anyways.

Looks like sds to me. If you are in Europe then the custom status shouldn't break the warranty.
Sent from my GT-I9300 using Tapatalk

boomboomer said:
Looks like sds to me. If you are in Europe then the custom status shouldn't break the warranty.
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
I'm in Istanbul, Turkey. I will go to the support center now and I will let you know what is their procedure.
Thank you again.
after support center edit: They took the phone without any complain, I took the risk and told them it's unrooted, they didn't ask it though. They replaced the motherboard, flashed the 4.3 stock and gave the device back to me in 4 hours.
Samsung surprised me today.
Thank you all dear xda family.

Related

SGS2 wont power on?

I was in the process of flashing cm9 on my sgs2, i succesfully rooted the phone, booted into cwm recovery. Made a succesful backup. When i was in the process of wiping data on device, it took way too long to complete, so i pulled the battery to reboot into recovery and try again, but now it doesnt power up at all. Not system, recovery, download mode... Nothing.
What happened here? Can anyone please provide some advise to relive my phone of there is a chance?
Sent from my HTC One X using Tapatalk 2
Bad news - http://forum.xda-developers.com/showthread.php?t=1756242
If you were on Samsung based kernel, the phone is completely dead. Can be fixed only with a motherboard replacement. Sorry about that.
Sent from my Galaxy S2 GT i9100
thanks for the heads up guys. figured that was what happened and already issues a replacement
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
I have the same problem of bricking my S2 because of the emmc brick bug. I would like to check is there are any other way to repair the phone without replacement of the maotherboard?
If I send the phone in to Samsung for replaccement of motherboard, will they be returning the faulty motherboard?
Thanks.
teslapolaris said:
I have the same problem of bricking my S2 because of the emmc brick bug. I would like to check is there are any other way to repair the phone without replacement of the maotherboard?
If I send the phone in to Samsung for replaccement of motherboard, will they be returning the faulty motherboard?
Thanks.
Click to expand...
Click to collapse
When this particular hardbrick occurs, only a MB replacement helps. Not Jtag. Sorry.
Edit: you can send it to Samsung and play dumb. Like 'put it to chrger in the evening, didnt turn on the next morning'.
Btw if the phone memory is inaccesible, they cant really figure out you've been tempering.
Sent from my Galaxy S2 GT i9100
boki9999 said:
When this particular hardbrick occurs, only a MB replacement helps. Not Jtag. Sorry.
Edit: you can send it to Samsung and play dumb. Like 'put it to chrger in the evening, didnt turn on the next morning'.
Btw if the phone memory is inaccesible, they cant really figure out you've been tempering.
Sent from my Galaxy S2 GT i9100
Click to expand...
Click to collapse
Thanks I will send it to Samsung for repair. Thanks again.
teslapolaris said:
I have the same problem of bricking my S2 because of the emmc brick bug. I would like to check is there are any other way to repair the phone without replacement of the maotherboard?
If I send the phone in to Samsung for replaccement of motherboard, will they be returning the faulty motherboard?
Thanks.
Click to expand...
Click to collapse
For your second question, they won't return your faulty MB. In their warranty agreement (assuming replacement through warranty. Maybe it doesn't count if the phone is out of warranty), they will keep the part that is being replaced.
Sent from my GT-I9100 using xda premium
faulty motherboard return sgs2 i9100
ephraim033 said:
For your second question, they won't return your faulty MB. In their warranty agreement (assuming replacement through warranty. Maybe it doesn't count if the phone is out of warranty), they will keep the part that is being replaced.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
I am about to have my o/w s2;s m/b replaced. It was clearly mentioned at the back of the service request document that faulty parts/equipments will be returned only on special written request. When I called the service centre, they said its not applicable to parts like m/b. Am I being fooled? Will they repair and put the m/b on resale? what should I do to get my faulty m/b back? any suggestions?
Thanks!
Why would you want the motherboard back when the most important thing on it (the NAND) is stuffed ? Not like there are any other parts on the board 99% of people would be capable of replacing themselves/canibalising to use on another phone.
And for the same reason, they're not going to put a 2nd hand board 'on resale'. Yes it will probably get recycled (depending on the country) like any other electronics. Which means being 'stripped' of the metals within the board/components & those will end up as scrap.
MistahBungle said:
Why would you want the motherboard back when the most important thing on it (the NAND) is stuffed ? Not like there are any other parts on the board 99% of people would be capable of replacing themselves/canibalising to use on another phone.
And for the same reason, they're not going to put a 2nd hand board 'on resale'. Yes it will probably get recycled (depending on the country) like any other electronics. Which means being 'stripped' of the metals within the board/components & those will end up as scrap.
Click to expand...
Click to collapse
Oh yes... I was thinking about the same thing.. my data on internal storage. I was gonna try to retrieve it somehow Anyway now when you have mentioned its inaccessible I am relieved Yet I'd have loved to keep the m/b as an antique on my desk
Whats NAND memory btw.. could u please enlighten?
Thanks! :good:
NAND = the internal storage (sdcard).
madeinhsa said:
Oh yes... I was thinking about the same thing.. my data on internal storage. I was gonna try to retrieve it somehow Anyway now when you have mentioned its inaccessible I am relieved Yet I'd have loved to keep the m/b as an antique on my desk
Whats NAND memory btw.. could u please enlighten?
Thanks! :good:
Click to expand...
Click to collapse

Used triangleaway app and it hard bricked my phone

I'm not new to these forums, but this is the first time I'm posting anything. I wanted to get rid of the yellow triangle on my phone in case i needed to send it in for any warranty issues. I found the triangle away app and it was compatible with the i777. I was on shostock ics either 3.1.1 or 4.1.1, i don't remember but it worked, i restarted the phone and everything worked just fine. I set it down and went back on it 10 minutes later, and it was frozen. I could get it into download mode but odin wouldn't load anything to the phone. After a few tries, the phone screen went black and wouldn't turn on. also when I plugged it in it started getting hot. I sent it out to someone on ebay that offered jtag service to repair a hard brick galaxy s2. He is sending it back to me unfixed, saying it was unresponsive. I don't know if anyone else has posted this problem, but I seem to be the only idiot who has completely bricked there phone using this. Is there anyone else that has had this problem and have you gotten it fixed? thanks for your replies in advance.
Your phone is dead. REVOKED
Sent from my SGH-I777
This might help
Download a international rom
Then install and unlock the phone
Now format and wipe.....
If it works thank me
mobilecrackers said:
This might help
Download a international rom
Then install and unlock the phone
Now format and wipe.....
If it works thank me
Click to expand...
Click to collapse
Are you trolling. He just said his phone is hard bricked no odin
Sent from my SGH-I777
122ninjas said:
Are you trolling. He just said his phone is hard bricked no odin
Sent from my SGH-I777
Click to expand...
Click to collapse
He meant the Odin in his minds eye.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
reolwolf, better send it to warranty as 122ninjas suggested and don't do anything funny on that phone anymore.
EDITED
Thanks ninja!
reolwolf said:
I'm not new to these forums, but this is the first time I'm posting anything. I wanted to get rid of the yellow triangle on my phone in case i needed to send it in for any warranty issues. I found the triangle away app and it was compatible with the i777. I was on shostock ics either 3.1.1 or 4.1.1, i don't remember but it worked, i restarted the phone and everything worked just fine. I set it down and went back on it 10 minutes later, and it was frozen. I could get it into download mode but odin wouldn't load anything to the phone. After a few tries, the phone screen went black and wouldn't turn on. also when I plugged it in it started getting hot. I sent it out to someone on ebay that offered jtag service to repair a hard brick galaxy s2. He is sending it back to me unfixed, saying it was unresponsive. I don't know if anyone else has posted this problem, but I seem to be the only idiot who has completely bricked there phone using this. Is there anyone else that has had this problem and have you gotten it fixed? thanks for your replies in advance.
Click to expand...
Click to collapse
Based on your post, it doesn't sound like anything you did. It definitely wasn't the app that bricked your phone. If the phone was running fine and then just quit, I would warranty it. Just leave out the rooting/custom rom part when telling them what happened. If the phone is completely FUBAR they'll never know it was rooted. And again, I only suggest this because it sounds like this happened through no fault of your own.
mobilecrackers said:
This might help
Download a international rom
Then install and unlock the phone
Now format and wipe.....
If it works thank me
Click to expand...
Click to collapse
Who the **** are these people? Why do they ask for thanks?
Sent from my SGH-I777 using xda app-developers app
Didn't we learn with moneyover that sending a phone in for warranty for something that happened while modding the phone is not okay?
Sent from team Pirate! Using Tapatalk 2
Nick281051 said:
Didn't we learn with moneyover that sending a phone in for warranty for something that happened while modding the phone is not okay?
Sent from team Pirate! Using Tapatalk 2
Click to expand...
Click to collapse
I thought we had, but sadly....
Anyway, as much as you may hate AT&T, XDA does not condone fraud; please keep such suggestions to yourselves in the future...
I don't think it was anything that the op has done. When I first upgraded to the GS2 I was trying to go the refurb route. The first refurb I received was totally unresponsive and it got hot when trying to charge. I called the Death Star and had them send another. It too did the same thing. I returned it and went to Sam's Club and bought a new one. Sounds to me like a hardware failure and you need to call and see about a replacement.
I'm going to agree with everyone else that it sounds more like a hardware vs software issue.
If he sends it in for warranty and they can fix it and see custom Roms and.rooting they may send him a bill.
Sent from my SAMSUNG-SGH-I777 using Tapatalk 2
Someone of you are missing the point I think....Regardless of hardware or software. The phones warranty was voided from a custom rom. As moto said if they some how fix it and find shoshock on there. They won't be happy....
Sent from my HTC One XL using xda premium
Deleted. Rant was over the top
That aside, odds of them finding it was rooted if this is a hard brick are slim to none. First thing they're going to do if it doesn't turn on is try to restore it to a factory state.
And stop with the moral police. This guy didn't brick his phone modding it. It was already rooted/rom'd. This happened while the phone was just sitting around. There's a difference, warranty be damned. It's like a car manufacturer trying to void your warranty for changing your muffler...
CallMeAria said:
Some people are trying to play moral police here like the dude is trying to commit fraud. And maybe he is. But based on his post he did nothing wrong to cause this to happen to his phone, so anyone crying fraud is making that claim based on their own assumption. The title of the thread is misleading. We have plenty of people who return their phones to stock for exchanges/returns because of failures not related to custom roms/rooting. Nothing wrong with that. This sounds like a hardware failure which would have nothing to do with what he says he did. In addition if this is a hard brick then there is no way they will ever know he flashed anything. Even if they can get the phone operating it won't be in the state its in now. It will be wiped in am attempt to restore functionality.
I'm sorry but I'm intelligent enough to know that rooting my phone had absolutely no negative impact on its hardware. And if something stops working you're Damn right ill return it to stock to have it replaced. There's nothing wrong with that.
This isn't some cases of "I tried to flash the wrong firmware and then unplugged my phone while loading bootloaders and now it's borked how can I cheat the system?"
Click to expand...
Click to collapse
Correct me if I'm wrong but didn't he say that he couldn't boot it into anything so that he can set it back to stock. If you send it back like that it's still committing fraud whether he meant to do it or wants to do it or not.
Sent from team Pirate! Using Tapatalk 2
Nick281051 said:
Correct me if I'm wrong but didn't he say that he couldn't boot it into anything so that he can set it back to stock. If you send it back like that it's still committing fraud whether he meant to do it or wants to do it or not.
Sent from team Pirate! Using Tapatalk 2
Click to expand...
Click to collapse
Lol got me before I could delete that rant
I don't see that as committing fraud anymore than someone reverting back to stock over a broken usb port. Had nothing to do with the rom but technically the warranty was voided. It's a pretty Grey area. Like I said in edited post, it's like voiding a car warranty over changing a muffler. It's BS.
CallMeAria said:
I don't see that as committing fraud anymore than someone reverting back to stock over a broken usb port. Had nothing to do with the rom but technically the warranty was voided. It's a pretty Grey area. Like I said in edited post, it's like voiding a car warranty over changing a muffler. It's BS.
Click to expand...
Click to collapse
way different. OP states that the application bricked his device. When you brick your phone, after doing something to it. Thats your fault. Not at&t's. Nothing like changing a muffler, more like flashing computer or installing a chip.
My USB was bad, and has been for months. Thats a factory defect, or a warranty matter. there are no grey areas in this case.
MotoMudder77 said:
way different. OP states that the application bricked his device. When you brick your phone, after doing something to it. Thats your fault. Not at&t's. Nothing like changing a muffler, more like flashing computer or installing a chip.
My USB was bad, and has been for months. Thats a factory defect, or a warranty matter. there are no grey areas in this case.
Click to expand...
Click to collapse
Re-read that first post. The title is a bit misleading. Op says he used the app and phone was working fine. Came back to it later and it wasn't working anymore. That's not the app. That's not bricking from flashing, sorry. That's something else. Too many people jumping to conclusions here without actually reading with comprehension.

Help, suddenly completely dead SGS3 !!

Hi all,
So I just received an SGS3 from a colleague at work and it was completely dead. I can't even get into recovery or download modes. The incident happened when my friend had his alarm clock on, he stopped it, then went away and found the phone completely dead as it was already on charge. I tried charging the phone but it seems not responding to anything, and I see no lights whatsoever.
What could be the problem? I have another colleague at work that has an SGS3 as well, I'll replace batteries and see whether it's a battery problem or something else.
XeroHertZ said:
Hi all,
So I just received an SGS3 from a colleague at work and it was completely dead. I can't even get into recovery or download modes. The incident happened when my friend had his alarm clock on, he stopped it, then went away and found the phone completely dead as it was already on charge. I tried charging the phone but it seems not responding to anything, and I see no lights whatsoever.
What could be the problem? I have another colleague at work that has an SGS3 as well, I'll replace batteries and see whether it's a battery problem or something else.
Click to expand...
Click to collapse
remove battery and try again.
sam77744 said:
remove battery and try again.
Click to expand...
Click to collapse
Did that already...will try with another battery in a bit
Sent from my GT-N7100 using xda premium
XeroHertZ said:
Did that already...will try with another battery in a bit
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
put phone on charging and press power buttan 1 min , may be its starts. I am not sure but u try it.
Just tried with another working S3 battery...still completely dead..will try ur suggestion
Sent from my GT-N7100 using xda premium
Guess it's time to take it to the service center...have tried everything.
Thanks for everybody who helped
XeroHertZ said:
Just tried with another working S3 battery...still completely dead..will try ur suggestion
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
ok.aafter that reply me , whats hep?
I think your phones dead you must make j -tag
GT-I9300 cihazımdan Tapatalk 2 ile gönderildi
sam77744 said:
ok.aafter that reply me , whats hep?
Click to expand...
Click to collapse
check my last reply bro
gehinnat said:
I think your phones dead you must make j -tag
GT-I9300 cihazımdan Tapatalk 2 ile gönderildi
Click to expand...
Click to collapse
The thing is it was working just fine...it only happened after the alarm clock incident as I mentioned...strange :S Worse thing is that there's a lot of images and videos in the phone that hasn't been synced with dropbox, only some of them...i'm sure my friend will lose that
Sounds like your phone has fallen victim to S.D.S (sudden death syndrome). The eMMC firmware that shipped with the stock kernel seemed to cause uneven wear-leveling which meant the components failed far before their expected lifespan.
At this point, assuming you can't reach download mode, all you can do is send the phone to Samsung and get it repaired/replaced. Most Samsung repair centers seem to be aware of the issue.
ProxyChain said:
Sounds like your phone has fallen victim to S.D.S (sudden death syndrome). The eMMC firmware that shipped with the stock kernel seemed to cause uneven wear-leveling which meant the components failed far before their expected lifespan.
At this point, assuming you can't reach download mode, all you can do is send the phone to Samsung and get it repaired/replaced. Most Samsung repair centers seem to be aware of the issue.
Click to expand...
Click to collapse
I thought it's the sudden death syndrome guess my friend is unlucky...he will take it to the service center today, his phone is still on warranty...should he expect a replacement? will they need to replace any hardware part or just a j-tag will do?
They'll replace the motherboard for free
XeroHertZ said:
I thought it's the sudden death syndrome guess my friend is unlucky...he will take it to the service center today, his phone is still on warranty...should he expect a replacement? will they need to replace any hardware part or just a j-tag will do?
Click to expand...
Click to collapse
JTAG won't be able to revive the phone since this is a hardware failure rather than just a brick caused by bad flashing or a damaged bootloader. The entire motherboard of the phone will have to be replaced by the service center, which will be free.
Alright thanks for the Info guys...as long as it's still on warranty then my friend won't have to worry
XeroHertZ said:
Alright thanks for the Info guys...as long as it's still on warranty then my friend won't have to worry
Click to expand...
Click to collapse
Just as a side-note, is your friend aware that the latest 4.1.2 builds coming from Samsung include a modified eMMC firmware in the kernel which supposedly remedies this problem. I'm personally running the XXELLA build which includes the fix. He may want to check out flashing one of these builds to prevent it happening again, if the phone doesn't come back with the latest firmware already
ProxyChain said:
Just as a side-note, is your friend aware that the latest 4.1.2 builds coming from Samsung include a modified eMMC firmware in the kernel which supposedly remedies this problem. I'm personally running the XXELLA build which includes the fix. He may want to check out flashing one of these builds to prevent it happening again, if the phone doesn't come back with the latest firmware already
Click to expand...
Click to collapse
Well I don't think that my friend is aware of that as he's not that experienced..I'm more experienced than he is though since I've been into Android since the first galaxy We reside in Dubai and our CSC code is XSG...not sure if our service centers have the fixed 4.1.2 builds yet for the Middle East version. Do the service centers have different builds than those in Sammobile?
Anyways I just hope he gets a replacement unit rather than having the motherboard changed.
XeroHertZ said:
Well I don't think that my friend is aware of that as he's not that experienced..I'm more experienced than he is though since I've been into Android since the first galaxy We reside in Dubai and our CSC code is XSG...not sure if our service centers have the fixed 4.1.2 builds yet for the Middle East version. Do the service centers have different builds than those in Sammobile?
Anyways I just hope he gets a replacement unit rather than having the motherboard changed.
Click to expand...
Click to collapse
I live in New Zealand and we've only just received 4.1.1 from our carrier, the updates are horrendously slow. I flashed the unbranded United Kingdom stock ROM instead as they tend to get the updates straight from Samsung very quickly. It works just fine and it's all official.
Guess i'll just flash it for him via odin if his phone didn't come with the modified emmc 4.1.2
Btw, I'm having trouble replying to posts via my phone and the xda app I keep getting Request function reply topic does not exist !!!!!!
Man that was quick....the phone has been repaired in 1 day...they said it might take 3 business days...motherboard has been replaced.
Now what should I do to prevent this emmc from happening again? ?
Sent from my GT-N7100 using xda premium

No imei hardware problem, please help

ok my imei shows up as null/null after dropping my phone on the floor, i work with a solder daily so i can do any hardware fix
but i cant send it to samsung because the device has no warranty and they refuse to fix it, so please anyone post a guide. i looked everywhere
this is all i could find
http://forum.gsmhosting.com/vbb/f453/n7000-blank-imei-phone-unknown-fix-how-1624214/
and it for the n7000
but how do use this to fix my sgs3,
Check this thread http://forum.xda-developers.com/showthread.php?t=1918601
Sent from my GT-I9300 with a BIG
DIDNT WORK, i have my imei as null/null and its a hardware problem, i tried everything software, please help
How cum ur warrenty is over. Its not even an year since s3 has been released and it has 2 yrs warrenty
Sent from my GT-I9300 using xda app-developers app
dynamitedroid said:
How cum ur warrenty is over. Its not even an year since s3 has been released and it has 2 yrs warrenty
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
becouse i sent it to a mobile service shop and he opened the device causing my waranty to be void
Simply_Android said:
ok my imei shows up as null/null after dropping my phone on the floor, i work with a solder daily so i can do any hardware fix
but i cant send it to samsung because the device has no warranty and they refuse to fix it, so please anyone post a guide. i looked everywhere
this is all i could find
http://forum.gsmhosting.com/vbb/f453/n7000-blank-imei-phone-unknown-fix-how-1624214/
and it for the n7000
but how do use this to fix my sgs3,
Click to expand...
Click to collapse
Multiple posts on this subject search and read .
Basic is restore your backed up EFS folder or take to a service centre .
jje
i restored my imei, i backed it up when i first bought the phone, as i do to all of my android phones, and when i restore it nothings changes, still no signal, and imei null/null
Hardware damage is more than likely the problem .
jje
Afaik the device has no warranty stickers inside. If the shop has not botched, you should be able to flash stock and claim warranty.
Note 2 things:
- in many countries in the first period (eg 6months) the shop has to prove you caused the defect through rooting.
- The seller and not Samsung has to provide the warranty.
Sent from my GT-I9300 using xda premium
the device has a black mother bored from the bottom because the repair shop kept the heat on it to long, this wasnt me, and 100 percent sure samsung devices dont come
like that out of the box
oh yeah and the device has no sound either, it does but its very low, at full volume, no rom fixed that prob
please any professionals??
Simply_Android said:
ok my imei shows up as null/null after dropping my phone on the floor, i work with a solder daily so i can do any hardware fix
but i cant send it to samsung because the device has no warranty and they refuse to fix it, so please anyone post a guide. i looked everywhere
this is all i could find
http://forum.gsmhosting.com/vbb/f453/n7000-blank-imei-phone-unknown-fix-how-1624214/
and it for the n7000
but how do use this to fix my sgs3,
Click to expand...
Click to collapse
If you can get into Odin mode, try re-flashing a stock ROM
CyanogenModded Very China-like, from my Samsung Galaxy S III
LG Familyguy59/Beatsleigher
Simply_Android said:
please any professionals??
Click to expand...
Click to collapse
Cannot fix damaged hardware via flashing you need a service centre .
jje
I know, but I'm still hoping for him that it isn't one - even if it's most likely, you should never loose hope.
Do you know what's bothering me? I've never managed to do such a thing, so how do the others?
CyanogenModded Very China-like, from my Samsung Galaxy S III
LG Familyguy59/Beatsleigher
Perhaps I'm missing something? People have offered solutions, you say they don't work, yet you want more solutions.
As said previously - if it's hardware related no amount of trying to fix with software will work.
If it is software try all solutions offered.
If that fails, buy a new one!
Sent from my GT-I9300 using XDA Premium

[Q] HELP my Galaxy S3 is dead!

I successfully rooted my phone and successfully installed the volume hack package and the battery fox for 4.0.4 (both I found how to do on this website) and for a good few months my phone was working fine on Android 4.0.4
Then one day I was replying to a text message the phone just switched itself off and wouldn't get past the boot screen where it comes up with the Samsung Galaxy S III logo. With no one offering me any help when I've posted about this problem on this site and various others and after searching google for days to find a fix as I am a Mac user (Heimdall) with no access to a PC (Odin) at all, I took it to a local phone shop, explained the problem to see if they'd be able to fix it. They had it for 2 weeks and when I went to collect they told me that the phone ended up having to be sent to Samsung and there was nothing they could do with it. (I figured that anyway as it was rooted). Now I have got the phone back, it's in a worse state than what it was when I took it into the shop. When I try to power on the phone, nothing happens at all, it's just a black screen. I assumed the battery might be flat so when I went to plug in the charger, the battery symbol shows but it's got a circle in the middle of it it as though it's loading but nothing else happens.
Does this mean my phone is completely dead for good with no fix at all?
If it's bin fodder I may as well sell it for parts and try to get a bit of money back out of it as I bought this SIM free and it cost me quite a bit back when it first came out.
I'd appreciate it if I didn't get a load of snotty remarks as though I'm the thickest person on earth! I am fairly new to all this and it's all I ever seem to experience from this website. Please only reply if you have a genuine answer to my problem.
Thank you.
:good:
Are you able to get into recovery?
Sent from my Galaxy Nexus using xda app-developers app
acwalter said:
Are you able to get into recovery?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Hi, no I'm not able to do anything with it.
s1mon87 said:
Hi, no I'm not able to do anything with it.
Click to expand...
Click to collapse
Service centre next .
Your only help from here is charge battery and try usb jig to boot to download mode .
jje
Its SDS. Loads of threads about it. Needs Motherboard replacement from Samsung
rootSU said:
Its SDS. Loads of threads about it. Needs Motherboard replacement from Samsung
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Thank you for that, I'd never heard the term SDS (Sudden Death Syndrome) before. I didn't even know it existed! But anyway since you mentioned that, I did a search, found this link http://www.freesamsungrepairs.com and I called the number, they reckon they can fix it free of charge providing there's no physical or water damage (which there isn't) and all I have to pay is the postage fees! Sounds like there maybe some hope after all!
s1mon87 said:
Thank you for that, I'd never heard the term SDS (Sudden Death Syndrome) before. I didn't even know it existed! But anyway since you mentioned that, I did a search, found this link http://www.freesamsungrepairs.com and I called the number, they reckon they can fix it free of charge providing there's no physical or water damage (which there isn't) and all I have to pay is the postage fees! Sounds like there maybe some hope after all!
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Try your carrier / samsung first. It should be covered by warranty.
rootSU said:
Try your carrier / samsung first. It should be covered by warranty.
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Can people even return a rooted device with SDS?
Prominence19 said:
Can people even return a rooted device with SDS?
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They can't tell if it doesn't power up.

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