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I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
the phones that is being sent out is new that is what my replacment was
Who cares?
The truth is with any htc slide phone you get you will end up replacing it at least yearly because they just don't last. They put new casings without scratches, just the internals are refirbs. And when that one wears out it will be time to upgrade anyway.
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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Sprint often tries to dodge doing the warranty work, but I agree this is probably a warranty issue, that should be handled as such. If Sprint won't do it HTC can be reached directly, the HTC warranty contact information is in the back of the manual that came with your Touch Pro.
But people who have received Touch Pro replacements via Asurion have been getting brand new devices.
I'd press for a warranty replacement, simply because there won't be any deductible involved in warranty repair/replacement.
It's always better to get new instead of refabs. Think of new car versus used car .
Warranty
Verizon warranties their phones for a year if it isnt damaged. As long as its a manufacturer defect i think sprint should warranty it. Ive had HTCs for about 3 years now. The only ones that i had to replace was my Titan when it flew off the trunk of a car. And the ones assurion sent me were junk. the charging ports were out of them. So i made them send me a new one.
I too would contact sprint and ask them to do a warranty replacement. Provided you don't have any water damage etc ... If it just quit working it should be covered. If you damaged it, then contact assurion.
CmdrThisk said:
Asurion will probably tell you to go back to Sprint. You should only be getting a replacement from them if you have a non-warranty issue. If the phone refuses to boot, and there's no signs of damage (outside of normal wear-and-tear), then it's a warranty issue and Sprint should either replace it or send it out to be repaired.
I work as a tech in a Verizon Wireless, and have seen Asurion refuse to replace phones for warranty problems. Their replacements are definitely refurbished, and I've even seen franken-phones come from them (phones built from parts from more than one model of phone!).
I'd suggest calling Sprint again and tell them to get off their butts and honor your warranty.
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i work as a tech for sprint...he's right...it should be replaced in store if you havent damaged it
he could be living in a non corporate area and that kiosk/dealer/affiliate may not be able to do warranty swaps
Assurion did right by me
Back in January I had to get my Titan replaced after the USB port was damaged. When I called it in to Assurion, I was told that they had no Titans available, "would I mind if they sent me a Touch Pro instead?" Nope, not at all. Paid my $50 deductable and got a shiny brand new TP in the mail 2 days later.
Sorry to hear of the poor experience some of you have reported, but I must say they treated me first class.
NOW's the Time!
SMiLEsCRiES said:
I purchased a Touch Pro 35 days ago from Sprint. The phone just completely died, and sprint is telling me to contact Assurion for a replacement since the 30 day return period is over.
Does anyone know if Assurion is sending out refurbished or new Touch Pros? Is the Touch Pro so new that refurbs have not actually been made yet?
It would be a shame if I receive a refurbished phone, when just last month I paid alot of money for a new one.
I appreciate any and all replys
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Click to collapse
Look good man this is what it comes down to. Call up Asurion before March is up. In April the price for elite phones like our TP, will go from 50, to 100! If your phone so much as flashes a pixel in the wrong way, send it in NOW! Sprint is soo beautiful for this! Because they are changing the terms of the TEP we all get $400 dollar plus phones for $50. They don't only send you a phone and a charger, they send you the whole deal!
I'm using the phone and my reception has skyrocketed from the Mogul! I'VE HAD 450 KB/s TRANSFER RATES WITHOUT 5 BARS! This has, for me, solidified my continuing (once flagging) partnership with Sprint. I love e'm now; probably until I have to talk to a customer service rep, but hey it's not like Verizon, the #1 CDMA supplier (And there is no way in hell I could do GSM with their out of whack version of 3G) is any better, they're actually worse!
Do it now. Don't be caught after the fact having to pay more for what you could have gotten now, for less.
Asurion prices
I sell VZW. And so far we have not been told about any price changes to our deductiples for tier 2 phones. I just actually had mine replaced (due to a cracked screen) with saturday delivery for $50. and there was no notice in the box from asurion either. And they sent me a brand new in the box.
I got my Mogul replaced with a TP a few weeks ago. A letter, or booklet I should say, came from Assurion a few days later. It outlined the new deductibles for pretty much all the high end phones. I don't know where it is and can't remember if it was only Sprint specific. I do know that it had something in there saying to get a complete list of phones go to Sprint's website. That's not to say that it didn't say anything about other carriers. I just don't remember. Either way, sometime in early to mid April, the deductible is going up to $100 for high end Sprint phones.
Cracked mine on a rock today...sweet. How can I repair this?
If you have TEP even accidental physical damage is covered under the plan.
No TEP is a $35 charge plus parts.
Either way let the pros handle it.
http://support.sprint.com/support/a...0090629-111250#__highlight&id16=device+repair
I don't have Sprint, I have US Cellular.
find a friend with a photon, flash a sprint rom and send him to the sprint store.
Kidding of course. Sorry I have no experience with USC. Worth a call to them but be very careful to not give too much info. They could flag your account as an unrepareable device then your on your own.
Indeed. No techs in store today apparently, I'll try monday.
I'm seriously considering the purchase of a Galaxy Note (and a few other devices.) I want to purchase an i717 and root unlock and flash a different modem to have it work on TMO. I can't seem to find any i717's for sale anywhere without a contract. So I'm looking at ebay. I've found a few that are BNIB. My question is, would the Samsung manufacturer warranty still be in effect? And is the Squaretrade warranties worth it?
Samsung should still honor the warranty. And I have never used squaretrade myself. If I need a warranty service for a phone I get my warranties from a dealer for Consumer Priority Service (CPS). http://www.networkingrus.com/Products-WARRANTIES_ACCIDENTAL.html Get the accidental warranty so no matter what you do to your phone it is covered. You send it to them with a check for $25 for return shipping and they either fix it, replace it, or refund your money. Had an Australian Telstra HTC HD2 warrantied through them. They repaired it good as new 3 times for a broken casing and broken digitizers.
I would contact CPS first to make sure they will sell you the warranty. If squaretrade would, they should but call them first.
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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i would just pay someone in install the screen im sure there places that do it fairly cheap.. thats what i would do.. cause i wouldnt want to pay the 130$ either
Chirstopher said:
I managed to crack my screen a while back and i have a not so quick question.
Is it possible to have sprint fix my screen and not send me a refurb unit? When i went into the repair store the "head repair guy" (i don't know what their title is) told me that sprint will NOT repair my phone, and that i had to file a claim with the TEP insurance and get a refurbished EVO lte, which also happens to cost $130. he quickly followed up with the reasoning behind the no-fix is that sprint loses something like $200 when people buy these phones.
I really dont want to be out $130 and i even more so do not want a refurb. I went through 5 OG EVO units in 2 years, all were because of hardware failures, and only the first unit was non-refurbished (and all had very visible wear and tear damage to the screens and bodies, one even had bite marks).
The only other options i see are replacing the screen myself (which voids warranty and i have zero experience in this field making me very uncomfortable doing it) or local repair store (i can only find one place willing to do it but its gonna cost me the same and will probably void sprint warranty anyways).
so ya. there you have it.
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Click to collapse
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
ak074 said:
i dont know about sprint's warranty but if you take you phone anywhere else, it will void your warranty with htc. if you are going to have to pay that much to have it fixed, then you may as well send it to htc. that way your warranty will still be valid and they will fix any other issues you may be having that doesnt require changing the main board.
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The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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call htc 866-449-8358 and ask how much it will cost. the price wont be exact, its just an estimate. but you will have a guaranteed 90 days warranty on any repairs that have to be done. i think its around $150ish. i cant remember tho lol
Chirstopher said:
The reason i don't want to have Sprint do the repairs is because they WON'T do the repairs. They will send me a refurbished unit, one that had already been damaged and fixed. I don't want someone else's broken phone.
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re you sure? On my OG Evo they replaced mg screen 3 times, speaker twice, bezel once and camera lens cover twice. All for free.
Sent from my EVO using xda premium
I would try a different sprint store and see what they say. Make sure its a corporate store and not an affiliate store. It seems to be hit or miss on whether a particular store will replace a cracked screen. By the way, TEP is $150 not $130. You don't always get a refurb from Assurian, I always got a new phone as a replacement.
Samsung just refused to fix a broken headset jack on a 2 month old phone obviously still under warranty because the phone is rooted. I am an android developer working for well known company in the industry. And this is a well known problem with headset jack on those phones. Really disappointed with Samsung. Had no such problem with LG devices. The problem clearly has nothing to do with software. They are just looking for a convenient way to avoid their warranty obligation on repair of a common issue resulting from their design flaw.
*01/31/2014//19:03:15//0001773863//Telephone//ASC*
1/31/2014 6:02 PM-Karina Dominguez: The unit is shipped.
*01/31/2014//15:52:28//0001773863//Telephone//ASC*
DEVICE ROOTED
*01/31/2014//15:52:28//0001773863//Telephone//ASC*
1/31/2014 2:51 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*01/31/2014//10:48:49//0001773863//Telephone//ASC*
1/31/2014 9:48 AM-Eliud Gonzalez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
if using warranty make sure you un-root if you can.
Really all you had to do is take it to sprint
Sent from my SM-N900P using Xparent BlueTapatalk 2
I've never heard of the headphone jack being a problem on this phone.Not sure why you wouldn't have unrooted to begin with being a knowledgeable person.
Did you ever have any luck taking it to Sprint?
This looks like an incredibly lousy experience, irrespective of what the man may or may not have otherwise done.
I'd say that if you ever have the choice between having the phone repaired at a place that knows what they are doing, and can do it on site (I am unclear if Sprint technicians can do a headphone jack replacement on site) and sending it off, choose the former and not the latter.
I cannot imagine being without my phone and mailing it off for repair.
This is perhaps why some opt for the reatiler's (ie, not Sprint) add-on warranty, as they supposedly swap it out for a new device, no questions asked.
Sent from my SM-N900P using Xparent BlueTapatalk 2
This is why I buy all of my phones at Best Buy. I buy their insurance and they have fixed every issue I have had with mine(including my Note 2 that had a faulty headphone jack) and my now teenage children's phones. I've rooted nearly every device that I've bought from them. I get the Amazon price match out the door and a no deductible, no questions asked repair policy. And they provide you with a loaner device while they cross ship a refurb, or if your phone still functions, you hang on to it until the refurb shows up. Win/Win.
PsycloneTW said:
This is why I buy all of my phones at Best Buy. I buy their insurance and they have fixed every issue I have had with mine(including my Note 2 that had a faulty headphone jack) and my now teenage children's phones. I've rooted nearly every device that I've bought from them. I get the Amazon price match out the door and a no deductible, no questions asked repair policy. And they provide you with a loaner device while they cross ship a refurb, or if your phone still functions, you hang on to it until the refurb shows up. Win/Win.
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I to am a Best Buy insurance user. However, they do in fact have a deductible as of 09/01/2013. They have the discretion to charge a $100 deductible. If the phone has physical damage like a cracked screen you will be charged a deductible.
lazerus06 said:
I to am a Best Buy insurance user. However, they do in fact have a deductible as of 09/01/2013. They have the discretion to charge a $100 deductible. If the phone has physical damage like a cracked screen you will be charged a deductible.
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That is news to me. I wonder if this applies to newly covered devices only. I have 3 devices covered, two of which have been under coverage for some time and my new Note 3. Not once have I been informed about a deductible or change in their protection plans. You'd think if the terms of the contract had changed that I would have been notified and I haven't. I might have to look into an alternative now.
Thanks for the heads up.
PsycloneTW said:
That is news to me. I wonder if this applies to newly covered devices only. I have 3 devices covered, two of which have been under coverage for some time and my new Note 3. Not once have I been informed about a deductible or change in their protection plans. You'd think if the terms of the contract had changed that I would have been notified and I haven't. I might have to look into an alternative now.
Thanks for the heads up.
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They didnt tell me either when I purchased my Note 3 back in October. The only way I found out is through a co worker who dropped their iPhone and had the Best Buy insurance in November. They took it in and she had to pay a deductible b/c it had physical damage. I went on their website and sure enough they had changed it in September. My understanding is that if you purchased the insurance prior to September, you wouldn't have to pay the deductible, only for phones/insurance purchased after September.
lazerus06 said:
They didnt tell me either when I purchased my Note 3 back in October. The only way I found out is through a co worker who dropped their iPhone and had the Best Buy insurance in November. They took it in and she had to pay a deductible b/c it had physical damage. I went on their website and sure enough they had changed it in September. My understanding is that if you purchased the insurance prior to September, you wouldn't have to pay the deductible, only for phones/insurance purchased after September.
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Could you do me a favor, and let me know if they call it insurance or protection?
Real insurance doesn't work like that.
Sent from my SM-N900P using Xparent BlueTapatalk 2
1. Why not go to a Sprint Store?
2. I've never heard of a headphone jack issue.
3. WHY you sent the device rooted?
Root = voided warranty
Sent from my Nexus 7 using xda app-developers app
Root(a software change) shouldn't void the warranty if there is a hardware issue.
Omar04 said:
1. Why not go to a Sprint Store?
2. I've never heard of a headphone jack issue.
3. WHY you sent the device rooted?
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If you don't have tep, Sprint will not fix it. I could be wrong....
If you don't have tep and Sprint refuses to fix it, Sprint will tell you the only way to fix it is if you are in Samsungs warranty period and to send it to Samsung.
Next time you have to take it to sprint. If I am not mistaken they don't deny you repairs even if you have a rooted phone. I took my galaxy note 3 which had a broken LCD and was rooted and didn't have any problem.