Hello,
My friend's Z2 was faulty and the screen died while taking a picture underwater.
The device appears to still be running normally but the screen is completely dead, no display, no touch response.
The device has a swipe lock code set which is preventing her from accessing the data when the phone is plugged into a computer.
Sony is saying they can't fix it without clearing the data and local fix-it shops are saying they can't fix the screen.
Is there anything that can be done to remotely unlock it so we can access the data from a computer?
Cheers for the help! :fingers-crossed:
LevitateJay said:
Hello,
My friend's Z2 was faulty and the screen died while taking a picture underwater.
The device appears to still be running normally but the screen is completely dead, no display, no touch response.
The device has a swipe lock code set which is preventing her from accessing the data when the phone is plugged into a computer.
Sony is saying they can't fix it without clearing the data and local fix-it shops are saying they can't fix the screen.
Is there anything that can be done to remotely unlock it so we can access the data from a computer?
Cheers for the help! :fingers-crossed:
Click to expand...
Click to collapse
Hm, quite a conundrum.
Well it depends what you mean by "data"
If you mean the files on the internal drive and not contacts or any user data at all.. You should be able to flash a new ROM using fastboot mode. How to do that is here.
Important information to avoid formatting internal sd card: This process will delete the internal SD Card if WIPE (USER)DATA or any PARTITION option is chosen.
After doing that, when the device restarts you should be able to simply connect (or keep connected) the microUSB cable and it'll show up on your PC the files on the phone.
Provided of course you have all your drivers in order, if you don't... Well here's a few links: 1 2
Related
Yesterday I dropped my Galaxy S3 GT-I9300 softly on the floor, but immediately I noticed that there was a problem with the screen: the glass was not broken, but colours were abnormally green, with a horizontal white line at the top of the screen, and a little circular dead zone in the upper left corner. I could still use it. But a few hours later, the light intensity of the screen had progressively and drastically decreased, and the phone could no longer be used. Today, the screen is totally black…
All data was saved on the external card, and I thought that Gmail synchronization would have saved my agenda. So initially, it did not seem like a too big problem, except for the cost of screen replacement, but when I realized that my calendar synchronization had not been not properly configured, the problem suddenly became more serious! My main problem is now data, not screen!
When the phone is on, and connected to my PC via an USB cable, I can only access two folders on the phone: “Card” and “Phone” (the external card is still in the phone). I have the original ROM, the phone is not rooted.
Do you think that my calendar data is there somewhere? I don’t know where to find it.
I’m afraid that all data will be lost if I send back my phone to the reseller's after sales service.
Alternatively, is there a mean, with an HDMI adapter and an external screen, to use the phone anyway: only the display does not work, the rest of the phone seems OK. The touch screen still worked fine yesterday, when I could still see something. Will I see anything on the TV when touching the phone screen? It would be wonderful if I could just reconfigure my synchronization, in spite of that black screen, and thus recover my agenda data via my Gmail account, before sending the phone to the after sales service.
Any suggestions are welcome.
Search exact same question been asked before and i believe a workaround was found .
jje
You can use ADB to make a backup of all your apps + data. However USB Debugging must be enabled for this to work. Is it enabled on your device?
If yes, there are a lot of guides on how to backup your phone`s content such as Apps + Data.
One such guide is this: http://www.thesuperusersguide.com/adb-backup--restore.html
No, I had not activated "ADB debugging" and without screen, it seems a little bit difficult to do it now, thus precluding "ADB" use. That's why I was wondering if there was a possibility to use the phone with an external screen via a MHL-HDMI adapter, assuming the touch screen still works… Any idea?
yes, just do that. you can also access adb from recovery without having to enable anything
I am now pretty sure that touch screen is OK. Even if I don't see anything, swiping the screen to unlock it produces the usual sound. So I won’t do anything until I get a MHL HDMI adapter. I think it is the simplest way, if that works… I keep you informed in a few days. Many thanks
Hi XDA
I have a problem I hope you can help me with.
Yesterday, while I was using my phone, the screen looked like it "shorted". It went black and white, horizontal lines apeared, flashing all over the screen. I haven't been able to get the screen to show anything since. The touch function still seems to work though.
I have a lot of pictures of my daughter and such on this phones that I would very much like to retrieve from the phone, if possible, before I send it to be repaired. I fear that, if they have to change the motherboard, I will loose all of the data, since it's located on the phones internal memory.
Now I've not been very smart, I haven't backed up the photos on Dropbox or Google Drive etc. so all of the pictures are placed on the phone, and as an attempt to reset the phone, I've pulled out the battery, reseting and LOCKING the phone in the "enter pin code" screen (Samsungs buildt in security), meaning that I cant "open" the phone and retrieve the pictures from the PC - Kies does not work either, it tells me the phone is locked, meaning I have to open it with the pin, and since there is no screen, this is impossible.
Is there any program or "root" hack etc. that I can install on the pc and force the phones USB data sharing to open, so that I can mount it on the PC and get the pictures?
I've googled around, but nothing I can use, has showed up.
Thank you in advance!
try adb from recovery, but if the pin encrypts the phone, it won't work. nothing will, actually.
what you have to do is hook up a tv out and use yout tv as a screen
Glebun said:
try adb from recovery, but if the pin encrypts the phone, it won't work. nothing will, actually.
what you have to do is hook up a tv out and use yout tv as a screen
Click to expand...
Click to collapse
Recovery wont work.. how do I hook it up to a tv? The phone only has usb...
Nvm
I'll go buy an mhl cable !
Well that didn't do the trick.
The phone wont send picture to the tv, so I guess I'm screwed
but once you've got your phone screen on tv, you could upload photos to drop box/google drive?
bednim said:
but once you've got your phone screen on tv, you could upload photos to drop box/google drive?
Click to expand...
Click to collapse
True, but the phone won't show on the tv :-/
Apologies if this is not the right place to ask this - I'm new to forum.xda-developers.com.
I dropped my old HTC Wildfire S and the screen cracked in such a way that I can still see what's on the screen, but it's unresponsive so I can't interact with it (can't even swipe to unlock the screen).
I've bought a new phone and moved the SIM and micro SD card across, but to my dismay found that some of my data must have been stored on the phone, not on the SIM or SD. Most important is my contacts/phonebook (no, they're not in my Google Contacts list either).
I just connected it to my (Ubuntu 12.04) laptop and of course it just goes into 'Charge Mode' - this is normal - I always did have to tell the phone to connect in data mode in order to be able to access files on there, but of course I can't do that now because the touchscreen won't respond.
If anyone has any advice on any of the following then I'd be most grateful:
a) how to force the usb connection into data mode rather than just charge mode
b) whether I'll be able to access the phone's contacts file/directory/? even if I can access the phone in data mode, and how to do this
c) if I'm asking in the wrong place, any advice on a better forum to place this question.
I'm afraid I have no idea what version of the Android OS is on there, but it's a few years old. I never did any development on there, so it's not rooted or anything like that.
Many thanks.
Hello,
So I recently broke my Galaxy A7 2018's screen... It is completely black and unresponsive. Since then the phone has turned off and whenever I turn it on it is encrypted as all Samsung phones do. My question is, how can I connect my phone to the pc so I can mirror it to unlock it since it is encrypted and it will not show up? Or, is there another way I can retrieve my data?
Thank you.
Ummm, encryption is not automatically enabled on internal memory or SD card storage by default on Samsung's.
Never encrypt data drives and when possible you a SD card as the data drive.
Your only hope is to replace the display or use ADB to retrieve the data. If that isn't already enabled in Developer options you're likely boned proper.
Note, any impact sufficient to damage the display may have also damaged the mobo.
A data retrieval service may be able to recover the data.
The phone is working normally. I know that cause when I press the volume slider, sound comes out. The thing with ADB is that it wont even recognize the phone so I cannot do anything, because it is encrypted.
captainviber said:
The phone is working normally. I know that cause when I press the volume slider, sound comes out. The thing with ADB is that it wont even recognize the phone so I cannot do anything, because it is encrypted.
Click to expand...
Click to collapse
It would if it was enabled.
Have you set it up and used ADB before on this device?
If not, it's too late now for that option.
Otherwise replacing the display is the best option unless the data was backed up to either Google or Samsung cloud.
Even if you replace the display there's no guarantee the data won't be lost.
Meh, always redundantly backup critical data to at least 2 hdds that are physically and electronically isolated from each other and the PC.
Hello folks, my display broke suddenly, cannot see anything except a line and some green flickering when display is on. I have most of the documents and everything stored on my SD card but the Whatsapp data is unfortunately not backed up. There are a few pictures and chat data that I would need to access from there.
The situation is like this - Display broke but the phone works also touch apparently works too since Double tap makes the display light up in green (cannot see anything), and double tapping again makes the screen off. There are notifications coming. USB charging works. Shows up on the PC but the MTP won't show anything since screen is locked. I rebooted the phone which was the mistake !! because now it asks for pattern. I cannot unlock this, tried blind so many times but since I disabled the vibration. It's hard to get the pattern. Fingerprint scanner works but it won't unlock with it (so it just vibrates saying need to use pattern on screen due to reboot, the usual behavior)
Phone specs and OS are in my sig - Stock OS, Rooted, TWRP.
Can anyone please help if there's any way to access the filesystem ? It would be great if there's a way for accessing the data. My other request would be, can I make a data backup of the ROM as is with LGUP ? then reset it all before sending to LG for a full repair as I like this phone a lot.
Thank you for your time.
boot to twrp and then plug it in on PC and browse the file there? if you cant go to recovery from power off, maybe go to fastboot first then do the command to go to recovery.
figure out how to cast the display on a tv? i think the usb port supports HDMI output so maybe plugging it to a tv would work.