I am starting this thread in order to address the issue of the Asus PadFone X burning out the 4G and 4G LTE modems inside the device. Please list below your device IMEI, name (if you want to disclose it), date that device failed, was it in tablet mode, and any other information you may want to provide. I am attaching an example format:
Name: Chad Wilcox
IMEI: 3593 4405 1356 789/05
PadFone Station Version: p937
Date Failed: 14 September 2014
Replacement Number: 2
Did it fail in tablet mode: Yes
Carrier: AT&T
Asus settings:
Power management: Phone Preferred
What were you doing?
Watching YouTube videos for about 45 minutes, then device went black and unresponsive. Attempts to boot using power button, power button and volume up/down, failed. After device cooled for about an hour, I plugged it into a charging source. Device started in charging mode. I then pressed the power button and the device booted up. The device would not get a signal on any network and cycling airplane mode did nothing. After dialing *#*#4636#*#* I adjusted the settings for GSM auto PRL only and it did get signal. However, it was poor.
Additional Information:
I contacted AT&T for warranty replacement. They refuse to exchange it for a Samsung Galaxy S4 due to the fact Asus has not admitted that it is a hardware fault yet.
Name: William Dibble
IMEI: 3593 4405 1465 911
Date Failed: 28th August? (Give or take 2-3 days)
Replacement Number: 1* (see Additional Information)
Did it fail in tablet mode: Yes
Carrier: AT&T
Asus settings:
Power management: Phone Preferred
What were you doing?
It failed twice in one night. It was sitting face-down on the table at a friend's house. While it was on the table, it was asleep and connected to 4G. When I went over to use it, I do recall it being cool to the touch. It would not boot. I eventually undocked it and left it charging for 30-40 minutes, and it had no signal when it booted up. Then, while showing someone photographs on my website, it shut down again. It was on WiFi only. It did start up immediately when undocked and placed on a charger, but with no signal. I could not receive phone calls, either- no cell signal at ALL.
Additional Information:
I contacted AT&T for warranty replacement and received it. Within a day, rows of bad pixels began appearing on the display. Three days after I received it, the device rebooted while using the laptop dock and plugged into a charger. The device was asleep at the time, and again, cool to the touch (or seemed to be). Again, it was ONLY connected to WiFi. Since then, I've sent off the tablet dock BUT my data signal goes in-and-out. I need to toggle airplane mode and wait anywhere from 30 seconds to as long as 10 minutes for my device's cell antennas to begin functioning again.
Name: Anthony Barnes
IMEI: Unknown for exchanged device
Date Failed: 10 September 2014
Replacement Number: 1
Did it fail in tablet mode: Yes
Carrier: AT&T
Asus settings:
Power management: Intelligent mode
What were you doing?
I had just received my device on the 9th and I put it in the tablet dock to charge it overnight. When I woke up the phone was acting strangely and I couldn't get LTE. I rebooted the device and there was no change, but after rebooting the device took a long time to get connected to AT&T's network. After dialing *#*#4636#*#* I adjusted the settings to GSM only and didn't take as long to connect to AT&T and it worked alright until I swapped it out.
Additional Information:
As of right now I am limiting the time the device spends in the tablet dock. I have a wireless charging mat to charge the phone on and it seems to do well. I charge the pad with the supplied plug. I like the Padfone X and I really hope ASUS sees this and tries to fix this problem. If this is not resolved I will not buy another ASUS product. I have the SL101 and various ASUS computer parts and peripherals and I never experienced these issues with them.
I'm with you. I have lots of ASUS parts lying around my house (and looking at a router), but this is atrocious. I've been using an ASUS Sabertooth motherboard and a 2-year old n56v with no issues, but this PadFone is testing my patience. I'm going to try your GSM-only trick to at least get a stable internet connection...
tempest918 said:
What were you doing?
I had just received my device on the 9th and I put it in the tablet dock to charge it overnight. When I woke up the phone was acting strangely and I couldn't get LTE. I rebooted the device and there was no change, but after rebooting the device took a long time to get connected to AT&T's network. After dialing *#*#4636#*#* I adjusted the settings to GSM only and didn't take as long to connect to AT&T and it worked alright until I swapped it out.
Click to expand...
Click to collapse
dibblebill said:
I'm with you. I have lots of ASUS parts lying around my house (and looking at a router), but this is atrocious. I've been using an ASUS Sabertooth motherboard and a 2-year old n56v with no issues, but this PadFone is testing my patience. I'm going to try your GSM-only trick to at least get a stable internet connection...
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Click to collapse
Guys, could you also include your Station Version found in:
Settings -> About -> Hardware Information
PadFone Station version: p937
PadFone Station touch panel version: J11-0
PadFone Station Camera: 1314
EDIT: No clue on my first device. Just know the station version was different.
still going strong
My phone is still working fine after a few months. I've had one replacement because the gsm radio went out but at sent me a new one without hassle! Also my local store still has them and sells a few of them
Related
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Not at all. Sorry.
I had the same problem too. Just change the sim card to a new one and it will be alright again
Have you updated the IMEI with at&t? I had some small issues with my data until I updated. Tether didn't work either. It would give my computer an IP but wouldn't pass traffic.
Sent from my ASUS PadFone X using XDA Free mobile app
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello XDA Community,
I would like for anyone reporting any issues relating to heat and data to please contact me with details.
Are you using Wi-Fi, LTE, Streaming movies, Videos, Playing games, or using certain Applications?
Was your Padfone X docked when this happened?
Please provide your Serial Number.
I would like to gather as much information as possible and I cannot do it without this communities help.
Please email me at [email protected], place case number N140842602 in the subject line along with your username.
Lose power first?
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Same issue as modirator
aselsley said:
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Click to expand...
Click to collapse
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
No fix yet...
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
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Click to collapse
Thanks Acriar for the additional information. So far every failure like this is pretty consistently in conjunction with the tablet. No, I don't have a fix. I wish I did, because your reply does not give me much hope for my third device. Again, let [email protected] know. Hopefully they are putting sufficient engineering resources on to this to fix it else the Padfone X's life in the US will be short at best.
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Similar problems with dropping network
I began having problems with the network dropping 2 weekends ago. I moved my phone from my pocket to the station, but the station never 'start'. When pulled out, the phone would not start. Neither was low on battery. Finally got the phone to start when I plugged it into the charger. That has happened a few more times since then. After that, the network was totally undependable for the night and next day, despite restarts of all types. I was on a trip, and when I got home the problem continued for the night, but then disappeared the next morning before I could take it to the ATT store. Worked fine a few days, then occasionally could connect and occasionally not. A restart of the phone usually gets the network back - but not always. My wifi connection has always been available when wifi was around, but the LTE is suddenly disappearing fast. Will send note to Scott, but wanted to add to this thread. BTW, great site. Thanks for the info here. Best padfone x forum I've found by far.
Asus repair: they truly are out in a league of their own.
dibblebill said:
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
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Click to collapse
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
acriar said:
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
Click to expand...
Click to collapse
And I agree- ASUS's handling of the issue wasn't bad. They even replaced my scuffed tablet dock back cover. But it wasn't the charger- mine went out while discharging, every time. Sometimes within seconds of being docked. I had two different tablet dock hardware versions and both failed on me. It was something in the phone's handling of it, is my guess, seeing as the firmware update seemingly fixed it.
So today I was using my Padfone X in tablet mode when I received a notification for Google +. When I opened the application, the tablet died. It went to a black screen. I hit the power button thinking I might have bumped it by accident, it did not turn back on. So I pulled the phone and it did not turn on. When I placed the phone back into the station, the red light turned on before the phone was fully docked. There is a button about two inches above the connectors on the side of the phone dock that the phone presses when it goes in to tell the tablet the phone is being inserted. Once fully inserted, the device did not vibrate.
I tried holding the volume down and then hitting power, but that did not work. I cannot pull the battery, because it is not user replaceable.
The device was rooted with Towel Root V1 and had Xposed and other various root apps.
Has anybody else experience a full phone death as above?
Try a factory reset, hold power and volume down to get into the recovery menu.
8125Omnimax said:
Try a factory reset, hold power and volume down to get into the recovery menu.
Click to expand...
Click to collapse
The phone was completely un-responsive. Meaning the phone would not work period. Funny thing though, I called AT&T and they told me they will send me a new phone. After getting in touch with Asus tech support, they had me working again.
I just plugged my phone into the charger and it came up in charge mode. After I pressed the power button, it came back up. Unfortunally, the network doesn't work like it is suppose to now. It is spotty at best if it even connects at 4G LTE. Sometimes I even get Edge. But pinging www.google.com doesn't work from the console.
I have done a factory reset now, still not working correctly. I even went to AT&T and had them swap the SIM card thinking that maybe I damaged it when this happened.
Just chiming in. Have had this happen repeatedly, and always the same way: Am watching youtube videos back to back over the 4G LTE while docked with the tablet, tablet sound cuts off and screen turns grey, undock phone, everything becomes completely unresponsive except when plugging it into the charger, at which point a red LED comes on. Have had one of them come on after being on the charger for half an hour, but had no cell service, and then it died within 15 minutes of that and refused to come on at all after that. Also had issues on all of them where very rarely half the tablet screen would turn blue while watching anything from youtube.
Warranty is sending out my 4th device at this point, hoping it will work for me.
deltantor said:
Just chiming in. Have had this happen repeatedly, and always the same way: Am watching youtube videos back to back over the 4G LTE while docked with the tablet, tablet sound cuts off and screen turns grey, undock phone, everything becomes completely unresponsive except when plugging it into the charger, at which point a red LED comes on. Have had one of them come on after being on the charger for half an hour, but had no cell service, and then it died within 15 minutes of that and refused to come on at all after that. Also had issues on all of them where very rarely half the tablet screen would turn blue while watching anything from youtube.
Warranty is sending out my 4th device at this point, hoping it will work for me.
Click to expand...
Click to collapse
Keep me updated, my second device should be here today. If it acts the same I will quote your response and shift back to a Samsung Galaxy S4.
Sent from my ASUS PadFone X using XDA Free mobile app
ghost0001 said:
Keep me updated, my second device should be here today. If it acts the same I will quote your response and shift back to a Samsung Galaxy S4.
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello Ghost0001,
Should your replacement device show the same issues I would like to help you troubleshoot this issue. Please feel free to email me at [email protected]. Be sure to place case # N140818726in the subject line for reference. I am here to assist with all of your ASUS needs.
Warm regards,
Scott
ASUS Customer Loyalty
[email protected] said:
Hello Ghost0001,
Should your replacement device show the same issues I would like to help you troubleshoot this issue. Please feel free to email me at [email protected]. Be sure to place case # N140818726in the subject line for reference. I am here to assist with all of your ASUS needs.
Warm regards,
Scott
ASUS Customer Loyalty
Click to expand...
Click to collapse
Scott,
I already have a case number: N140810420. Asus support was able to get my device to power back on, however, the LTE modem still fails to function. I have ordered a replacement from AT&T and it should be here tomorrow or Wednesday at the latest. I have been running on the GSM network or WiFi only due to the failure. The GSM modem also seems to have difficulty working, but it does work. When I dial *#*#4636#*#* and change the radio to GSM/CDMA auto (PRL) it keeps the radio from attempting to connect to LTE and keeps the battery drain to a normal. With it set to LTE, it will drain the battery quicker due to the fact it cannot connect. It will continue to look for a LTE connection even though it will not work.
Thank you.
Replacement came today, I will update how it goes.
Update 14 August:
Phone is still going strong, temps have topped at 140. The office seems to shut down apps that are running. So my temp monitor will stay locked at a temp for a minute until I open up the app again, then it refreshes.
Sent from my ASUS PadFone X using XDA Free mobile app
i ran into this red light no phone turning on issue as well. I removed the back, disconnected the battery from the motherboard. Let it sit for 3 minutes, reconnected it. Put the phone back together and it turned on right away. Its now been 3 days and the phone is working great.
wirelesspirate said:
i ran into this red light no phone turning on issue as well. I removed the back, disconnected the battery from the motherboard. Let it sit for 3 minutes, reconnected it. Put the phone back together and it turned on right away. Its now been 3 days and the phone is working great.
Click to expand...
Click to collapse
I just hit this issue today as well. When you say removed hte battery, do you JUST mean the phone? Did you just undo the star-screws and pull the battery?
This makes me sad. I was so in love with this, but same here, now my data connection is spotty if it connects at all.
I tried to remove the battery, however I was unsuccessful. I also did not want to rip this phone apart yet due to the fact it is still under warranty.
Sent from my ASUS PadFone X using XDA Free mobile app
ghost0001 said:
I tried to remove the battery, however I was unsuccessful. I also did not want to rip this phone apart yet due to the fact it is still under warranty.
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
I was referring to the other guy. AT&T is sending me a replacement. When I get it, I will make a stock rooted nandroid.
Sent from my ASUS PadFone X using XDA Free mobile app
dibblebill said:
I just hit this issue today as well. When you say removed hte battery, do you JUST mean the phone? Did you just undo the star-screws and pull the battery?
This makes me sad. I was so in love with this, but same here, now my data connection is spotty if it connects at all.
Click to expand...
Click to collapse
Yes just the phone, remove the back and the screws, disconnect the battery from the motherboard and wait a few moments and than reconnect. my phone came right back on, yes it did take a few minutes longer than usual to restore service. i have been using it for a few weeks now with no issue.
[email protected] said:
Hello Ghost0001,
Should your replacement device show the same issues I would like to help you troubleshoot this issue. Please feel free to email me at [email protected]. Be sure to place case # N140818726in the subject line for reference. I am here to assist with all of your ASUS needs.
Warm regards,
Scott
ASUS Customer Loyalty
Click to expand...
Click to collapse
It is great to see a manufacturer rep. on XDA. Color me impressed. Thank you
davietr said:
It is great to see a manufacturer rep. on XDA. Color me impressed. Thank you
Click to expand...
Click to collapse
I was coming in here to say exactly this. Kudos, ASUS; makes me a little more confident about my purchase.
Now if AT&T can sort out my "not eligible for upgrade" system bug so my Padfone X will actually ship, that'd be even better.
I just had my brand-new warranty replacement do the same thing AGAIN
Did it overheat?
Sent from my ASUS PadFone X using XDA Free mobile app
ghost0001 said:
Did it overheat?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
No. But reflashing the stock recovery seems to be related. It's only happened with TWRP installed.
Sent from my ASUS PadFone X using XDA Free mobile app
And the replacement device just developed a black line across the screen...
Sent from my ASUS PadFone X using XDA Free mobile app
Edit: I just dropped it two inches or so and scuffed the corner. Looks like I am getting stuck with the defective unit since AT&T will probably claim that caused the problem.
Since last night, TWO new black lines have appeared... And I can't go to the store until Friday
Edit: Number 4...
Edit 2: I am now up to 5 lines of dead pixels.
Edit 3: 7 rows. I'll be able to visit the AT&T DSC tomorrow night.
Sent from my ASUS PadFone X using XDA Free mobile app
Hi All,
Firstly, I'm new here so please accept my apologies in advance if this is entirely the wrong place to open up this thread. Forgive me if I've gone into too much detail here, but thought it made sense to put as much info down - much of the following mayor may not therefore be relevant to the particular problem I'm having.
I have a Galaxy Note 3, which I've had for some 19 months now and it has generally been very good and reliable. I drive quite a lot, and my car is a VAG group car which uses rSAP to connect via Bluetooth - this too has been very stable and reliable.
About 3 months ago I noticed that my battery life had suddenly reduced dramatically, despite no change in use from my part (no new apps, not suddenly watching YouTube 24/7 etc.). I figured the battery had passed it's best, so went to the high street and purchased a new genuine Samsung battery, but this behaved exactly the same as the original battery.
I then noticed, occasionally, that while at home, my WiFi was dropping it's connection to my router, complaining that "Authentication Failed" (despite the WiFi password not having changed). Disabling the WiFi on the phone, and then re-enabling it seemed to fix this.
The following month, I had a notification from my provider that I'd used 80% of my data allowance, and a few days later another warning that I was at 90%. I get 10GB per month in my deal, and AFAIK, I've never in the past come anywhere close to using this up. A few days later, I tried to get online to google something, and landed on an EE page telling me I'd used up all my data for the month, which would reset the following day. I put this down to the WiFi Authentication problem mentioned above.
The following day, the phone told me that an android update was available. I applied this update, and thats when things started going really odd! The phone suddenly became very slow to respond. Sometimes turning the phone on would yield the lock screen with no wallpaper, other times I'd get the wallpaper and nothing else (no digits to unlock the phone for example). And I noticed that when in the car, the rSAP connection would drop off after 10 minutes or so - I put this down to the phone being unresponsive, and called EE.
EE recommended that I return the phone to factory defaults, which I did. After this, the phone is definitely more responsive, but now my rSAP connection drops out after around 2 minutes, and then re-connects. If I am actually on a call, the connection stays up for a little bit longer, but still drops out after 5-7 minutes. If I have the phone plugged into a charger in the car, it stays connected for a little bit longer, sometimes up to 15 minutes, but still regularly drops it's connection.
I noticed that this new o/s has a new feature for "Trusted devices", which I've added the car as, but this made no difference.
It is almost as if, this new version has included some sort of bluetooth power saving feature whereby if nothing much is happening (i.e. I'm not actively in a call), the conneciton drops out after a couple of minutes - unless I'm on external power, in which case it drops out after a bit longer. Prior to the update, it would stay connected, sometimes for hours at a time.
Has anyone else encountered this problem, and can you offer any suggestions as to what I might be able to do to investigate further (eg. are there any bluetooth logs I can inspect?) or better, fix the problem.
Your help is much appreciated
Hey
This is my first post and I don't know if this is the right thread or not so I'll just cut to the chase
So I have Sony XPERIA C5 Ultra E5553 for half a year now.
On July 6th 2017, My phone just shutdowns and really hard to boot. I noticed that maybe my battery is getting disconnected in some sort of ways. (Because while charging the LED light is RED while it's even fullcharged)
So on the 7th of July I send it to the warranty Service Repair SONY Philippines.
For almost 3 months of waiting I got my device back last September 28 2017 (talk about really slow repair progress)
I noticed that my phone is Updated to the latest Android Version Marshmallow.
Upon inserting my sim card I noticed that it kept on showing the sim card logo on top even though I already restarted my device. I leave it that, arriving back at home I noticed that my signal bar is empty. Before giving my phone to Service Center my phone can generate 3 signal bars in GSM mode which I always use for battery purposes. So I restarted my device with same result the SimCard logo is back on top.
Pissed, I restarted my phone for 4 times noticing that sometimes the Sim Card logo is replaced with empty signal bars (which I said Supposedly have 3 bars).
Upon my curiosity, i tried to type the *#06# and upon my discovery my IMEI number is missing and replaced with NULL.
I tried to contact SONY for why did that happened but sadly no response.
After a few hours I noticed that my phone will pick up signal full bars on GSM, 3G and LTE and checking my *#06# my IMEI is now back. (On some location which have REALLY high signal)
Even right now, I tried to restart my phone again always the same having no IMEI for almost 1 hour then after and hour the Signal will appear strong. Moving in different places where signals are a bit low it goes blank and will never receive anymore signals even I moved back to high signal areas.
I'm having 3 theories,
A. Sony sabotage the repairs because I kept messaging them to speed up the process (because it took them 3 months to replace a battery where I can do in few hours). PS. They even broke our sony sound system when we send it for repairs last 4 years ago.
B. The Marshmallow update because sometimes the screen stutters occasionally. And because, I have an old phone that I updated to different ROMs that sometime FIRMWARE affects Hardware functions
C. My phone is broken and I need a new one which I can't afford because I'm not even done paying the credit on my Xperia.
For anyone will kidnly help please help.
Because if not, a few days from now SONY will soon receive a tons of message coming from me using my hundreds of Accounts just to spam them to replace my device.
Good day and I really hope I posted this on the right thread.Sorry for the Long story really need to remove this from my chest
Heya so it all started about a month ago when my phone would suddenly loose connection to cell tower, the only way to fix it was to reboot the phone, but now since a week or so, i cannot get anymore signal no matter what i do (signal icon next to battery percentage stays at 0 bar and a little x on top left of it), rebooting does not help and even doing a factory reset did nothing, i went to local bell store, one of the seller tried my sim card into his personal phone and it worked. They suggested that i go to a repair store. I did not drop my phone since forever, although it did heat up quite a lot about 3 months ago (charging under a pillow while running a video, it was hot to touch in the morning).
I was wondering if its a common issue or if anyone got an idea whats going on, im thinking itt might be a hardware issue with the transreceiver or whatever its called.
Any help would be appreciated. Thanks!
Ok what the hell, it just came back after over a week, rebooted a dozen time but this time it fixed it, for now.
Although with the new work contract i work in an area with very high magnetic field at specific spot (400000 or 600000 amp of power going tru the building), like some hand tool would would hold straight up in the palm of my hand and even my versaflo respirator would go crazy, passed a dozen time in such field with my phone in pocket, maybe that helped?