I seem to have a problem with my XDA II (Dopod 696). The device won't sync via USB, but it will sync via infrared. When i plug the USB cradle/cable in, the computer complains that "USB Device not Recognized" saying that one of the USB devices attached to this computer has malfunctioned, etc..
Now the problem is, this phone comes in Chinese software. If i have to active sync via BT normally it would be fine, but i need USB support to reflash in WWE ROM to the phone.
Or has someone come out with a total solution for flashing the phone via SD card already? I have tried the ROM 1.72 bootloader but it does not work at all. My bootloader is 1.02.
THe strange thing about this all is that when loaded into bootloader mode, the phone says Serial. When i plug in the cradle/cable, the phone can recognize the connection and it changes to USB. But it is still detected as a malfunctioning device on all 4 of my computers (WinXP x2 Win2k x2).
Help, somebody!
can't you put it in bootloader usb and then run an upgrade ?
M4io said:
can't you put it in bootloader usb and then run an upgrade ?
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Click to collapse
no..what kind of an upgrade would run on a undetected USB connection?
Even mttyl won't work.
So is a general SD-solution available yet? Or should I try by restoring a backup from another XDA II?
Anonymous said:
So is a general SD-solution available yet? Or should I try by restoring a backup from another XDA II?
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Solved the problem..
Believe it or not, the connector on the bottom of the XDA II had actually had 4 pins twisted down...in particular the USBDATA+ and - pins clamped to ground (i think) thank goodness the device still works.
Managed to restore them to the original position with a blade, tweezers and a very nervous 20 minutes.
Have no idea what a replacement connector would have cost locally here. Probably another bomb (or as the "generic" solution goes.. Err, sir.. We need to replace your motherboard RUBBISH!
Hi Everyone
First of all I'd like to thank everyone who contributes to this wonderful community. It made it very easy for a complete newcomer like me to install the Modaco custom rom on my hero and I've found answers to nearly all my other queries in the forums here.
I now have a problem I can't fix though and was hoping for some advice or help.
When I plug my Hero into my computer via the USB cable Windows has now started saying "USB device not recognised" and the phone does not acknowledge the connection other than charging. The error message says "One of the USB devices attached to this computer has malfunctioned and Windows does not recognise it".
I've tried all the USB ports and other USB devices and they work fine so I think it must be related to the phone. Tried powering off the PC and phone numerous times but hasn't helped.
I'm confused as it was working fine until recently and I can't think of what I've changed.
Can anyone help or offer any suggestions?
Thanks!
Just realised I've put this in completely the wrong forum. Sorry!
Can it be moved or should I repost in the correct forum?
Cheers
Thread moved
to Q&A
hope this helps
Thanks Liamhere.
Update- tried it on my work PC with same result.
I guess it confirms it's either the wire or the phone?
IainDM said:
Hi Everyone
First of all I'd like to thank everyone who contributes to this wonderful community. It made it very easy for a complete newcomer like me to install the Modaco custom rom on my hero and I've found answers to nearly all my other queries in the forums here.
I now have a problem I can't fix though and was hoping for some advice or help.
When I plug my Hero into my computer via the USB cable Windows has now started saying "USB device not recognised" and the phone does not acknowledge the connection other than charging. The error message says "One of the USB devices attached to this computer has malfunctioned and Windows does not recognise it".
I've tried all the USB ports and other USB devices and they work fine so I think it must be related to the phone. Tried powering off the PC and phone numerous times but hasn't helped.
I'm confused as it was working fine until recently and I can't think of what I've changed.
Can anyone help or offer any suggestions?
Thanks!
Click to expand...
Click to collapse
Try to download the HTC drivers from the HTC support or Android 1.6 SDK and reinstall the USB driver again.
Thanks for your suggestions and anyone else who has been racking their brains for me.
It was, after loads of fiddling with settings and drivers etc aproblem with the USB wire.
My new one arrived in the post and now the phone syncs up fine. Phew!
Old wire is now relegated to "charging only" duties.
I just got my phone back from repair and I'm trying to install HardSPL. The installer for some reason isn't able to tell that the phone is connected and even though the phone says "USB" in the bootloader, HSPL doesn't see it.
HSPL is just stuck saying "Waiting for USB..."
Any hints? I'm using windows 7
pkchips said:
I just got my phone back from repair and I'm trying to install HardSPL. The installer for some reason isn't able to tell that the phone is connected and even though the phone says "USB" in the bootloader, HSPL doesn't see it.
HSPL is just stuck saying "Waiting for USB..."
Any hints? I'm using windows 7
Click to expand...
Click to collapse
make sure u are conected to the internet for driver update
chek your cable ))
make sure that your usb connection is set to active sync (on your device)
I had already tried all of the above and it didn't work.
(with regards to the activesync thing, the HSPL installer automatically took my phone into bootloader mode. So I don't think there was any issue there)
In the end, I just went and used a different computer.
I have a laptop, and i had the same problem. My solution was to connect my phone through another usb port on my computer (main usb port) try it with the other usb ports.
Hope this helped you
sahus said:
I have a laptop, and i had the same problem. My solution was to connect my phone through another usb port on my computer (main usb port) try it with the other usb ports.
Hope this helped you
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Click to collapse
Hmmm interesting....
However, the same USB port on my computer works for flashing ROMs and Radios so I doubt that is the problem. In fact, I used the same USB port for flashing the NRG rom straight after I hard spl'd my phone!
My solution was to just use another computer.
Thanks for your response. Hopefully this thread might help some guy in the future in a similar situation.
However, the same USB port on my computer works for flashing ROMs and Radios so I doubt that is the problem. In fact, I used the same USB port for flashing the NRG rom straight after I hard spl'd my phone!
,
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actually just cos a port works for flashing means nothing. you can flash and sync through case mounted ports and usb hubs, but hspl won't work on those same ports.
My friend's got a Legend with a USB malfunction (which I'm supposed to repair ). I've gone through all the threads and posts, and I couldn't find anyone which had precisely my problem.
When the phone's switched on and connected to via a USB cable, it starts charging, and the pop-up to select Charging, Mount as disk drive, Sync etc comes up.
But on the computer, whether I try USB debugging, or Mount disk drive, or the others, it shows the error "USB Device not recognized". I've installed HTC Sync, and am able to connect other phones without any problem.
I tried connecting the USB in fastboot, but it doesn't detect it either (FASTBOOT doesn't change to FASTBOOT USB).
I just wanna confirm with experts if this' a problem with the hardware (Got a sample here :http://forum.xda-developers.com/showpost.php?p=18420923&postcount=11) before I go to the service center.
Thanks
U might be using the wrong data cable. There are 2 different types, there is the old type that only has 4 connectors in the mini USB plug (phone end), the new ones have 5 connectors.
Another possibility is that the cable is simply just damaged.
I had the exact same issue with an external HDD that worked, then stopped then worked again then stopped, tried a new cable and worked without issue.
Sent from my legend using XDA
I'm leaning less to the hardware side.
I have had this problem before (not entirely identical) and after fruitless attempts in fixing I decided to reflash my rom and USB worked again.
Sent from my Legend
Thanks for the reply guys Had to replace the USB port connector PCB.
Just for the info, I was not able to re-flash the ROM since the phone was S-ON and bootloader locked and couldn't get FASTBOOT USB to work.
USB Version...
Hey guys, long time reader thought I'd contribute my frustration to hopefully help someone in a similar situation.
I spent a few days wondering why I couldn't get any of this to work no matter what cable I tried. For some reason, my HTC One X didn't like dealing with fastboot through my computer's USB 3.0 slot. When I finally tried a 2.0 slot on the same machine, everything went through just fine...
Cheers!
http://forum.xda-developers.com/showthread.php?t=751265 This should do the trick.
This threat will indeed do the trick and your USB connection will be back
So i have a motorola razr xt910 and i was running the jellywiz rom before this thing happened. So what i did was, boot into bmm recovery, restored cid, did a full wipe and immediately tried to flash the mokee rom. When it was done, i rebooted and got a FASTBOOT FLASH FAILURE. Later, i tried to use RSD lite to fastboot it back to europe ics but the com did not detect the phone. I tried lots of stuff
1. Tried another pc
2. Reinstalling the drivers
3. Tried different cables even the motorola OEM one
4. Spent money to replace the micro usb port on my phone
5. Factory resetting my phone a few times
6. I tried with my friend's razr on a pc with all the appropriate drivers, the pc could detect my friend's phone but not mine
But all of them did'nt work, it is still stuck in fastboot flash failure for 3 weeks now. Any solutions? Thanks in advance
http://forum.xda-developers.com/showthread.php?t=2431617
I had a very similar problem- the proper cable was necessary for my computer to recognize the phone. I uninstalled all of my USB drivers, and let windows reinstall them. This has helped with my SGS3 for recognizing the device. I used RSD 5.7, and having adequate power is imperative.
EDIT
When I say I reinstalled the drivers, I don't mean the Moto drivers. I uninstalled my USB device drivers in Control Panel> Device Manager, and then I reinstalled the motorola device manager, which reinstalled the motorola drivers. However, if your computer doesn't even recognize an unknown USB device connected, then it sounds like either A) a USB cable issue, or B) a USB A port issue.
LuckiestNut419 said:
http://forum.xda-developers.com/showthread.php?t=2431617
I had a very similar problem- the proper cable was necessary for my computer to recognize the phone. I uninstalled all of my USB drivers, and let windows reinstall them. This has helped with my SGS3 for recognizing the device. I used RSD 5.7, and having adequate power is imperative.
EDIT
When I say I reinstalled the drivers, I don't mean the Moto drivers. I uninstalled my USB device drivers in Control Panel> Device Manager, and then I reinstalled the motorola device manager, which reinstalled the motorola drivers. However, if your computer doesn't even recognize an unknown USB device connected, then it sounds like either A) a USB cable issue, or B) a USB A port issue.
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Click to collapse
Sorry for the late reply and thanks for trying to help. Okay so I tried what you said, I uninstalled the USB device drivers and let windows reinstall them rebooted my pc then reinstalled motorola device manager. When i plugged in my phone, the pc still did not detect it although i was using a motorola oem cable fresh from the box. It is definitely not a USB port issue as I tried pluggin in my mouse and omy thumbdrive into the other ports and it could detect them and install the drivers. So any solutions? I'm starting to miss her.
Do you have access to the fastboot menu at all? Any of the options, aside from AP fastboot? What is the battery status?
LuckiestNut419 said:
Do you have access to the fastboot menu at all? Any of the options, aside from AP fastboot? What is the battery status?
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Click to collapse
I have access to the fastboot menu all the options available and the battery is OK. Its just that when i plug it in to the pc it does not detect the phone.
Will the PC recognize the phone under any of the other boot options? (BP Tools, diag, BP SBF flash, Recovery, etc.) When I got to the point where my power source was adequate, and all I had trouble with was PC-Phone recognition, I purchased an OEM Moto charger from Verizon with a cable that said "factory data" on it. I wish I could be of more help, but that was the last step to fix my problem. It recognized immediately, and I successfully flashed. It sounds like you've covered all your bases on the PC end. Let us know if you find a solution!
LuckiestNut419 said:
Will the PC recognize the phone under any of the other boot options? (BP Tools, diag, BP SBF flash, Recovery, etc.) When I got to the point where my power source was adequate, and all I had trouble with was PC-Phone recognition, I purchased an OEM Moto charger from Verizon with a cable that said "factory data" on it. I wish I could be of more help, but that was the last step to fix my problem. It recognized immediately, and I successfully flashed. It sounds like you've covered all your bases on the PC end. Let us know if you find a solution!
Click to expand...
Click to collapse
Thanks for your concern. The pc did not detect the phone in an of the other options so the last resort is using that cable. Is it the same as the factory cable, can i make one myself cause i have a soldering iron at home. Or ordering one online would be better?
I would say go ahead and make one. Just beware, a lot of USB cables (most) have either rubber or hot glue molded around, so it is difficult to expose the contacts on the Micro B connection. There is a great tutorial by MotoCache1, located HERE, that will give you the rundown. It's worth a shot. My only concern is that the idea of the factory data cable is to trick the phone into thinking there is a good power source (without a battery/dead battery). I would think that finding the right USB cable would effectively solve your problem, but go for it, and let us know how it works. You can order the cable (if TeamBlackHat has them... or you can find one sold out of Cali on Ebay, I've heard), and that may be the ticket. Good luck.
LuckiestNut419 said:
I would say go ahead and make one. Just beware, a lot of USB cables (most) have either rubber or hot glue molded around, so it is difficult to expose the contacts on the Micro B connection. There is a great tutorial by MotoCache1, located HERE, that will give you the rundown. It's worth a shot. My only concern is that the idea of the factory data cable is to trick the phone into thinking there is a good power source (without a battery/dead battery). I would think that finding the right USB cable would effectively solve your problem, but go for it, and let us know how it works. You can order the cable (if TeamBlackHat has them... or you can find one sold out of Cali on Ebay, I've heard), and that may be the ticket. Good luck.
Click to expand...
Click to collapse
Thanks for the tip. I will give it a shot when I have the time. However I was wondering why my phone would run into such a problem. Before that when i flashed roms and soft bricked it, i could still recover it using rsd lite and fastboot files. Secondly, my usb cable was woking fine until just before i landed into this mess. The phone could not be detected by the pc in usb storage mode so i resorted to using google drive instead of actually solving the problem.
By the way, could i have the model number of the motorola oem factory data cable you bought. I dont live in the US so i may need to buy it from another shop. Thanks!
You may very well have a hardware problem, if you were having connection problems before the fastboot errors. Could be the contacts on the micro female in your phone. It sounds like you definitely have a data transfer problem if you couldn't mount for mass storage.
The only number I could locate is SKN6430A.
Sent from my XT912 using xda app-developers app
LuckiestNut419 said:
You may very well have a hardware problem, if you were having connection problems before the fastboot errors. Could be the contacts on the micro female in your phone. It sounds like you definitely have a data transfer problem if you couldn't mount for mass storage.
The only number I could locate is SKN6430A.
Sent from my XT912 using xda app-developers app
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Click to collapse
I already replaced the micro usb port on my phone after i bricked it but it still did not work. How to solve a data transfer problem? Thanks.
Appropriate USB cable, unfortunately. Motorolas are very picky. Even if you weren't having problems with a particular cable before, like me (fastboot flash would start, but not finish, first time I encountered a problem), the right cable solved my it. OEM Motorola data cable.
Sent from my XT912
LuckiestNut419 said:
Appropriate USB cable, unfortunately. Motorolas are very picky. Even if you weren't having problems with a particular cable before, like me (fastboot flash would start, but not finish, first time I encountered a problem), the right cable solved my it. OEM Motorola data cable.
Sent from my XT912
Click to expand...
Click to collapse
Okay I guess it all goes down to the cable. I've got a SKN6378A from motorola but it doesn't work. So what is the appropriate cable i should get or should i just send my phone to the motorola service centre and ask them to help me solve it?
I'm certain they can diagnose the problem, though I couldn't say for certain what the cost would be. You may have better luck purchasing a used phone on eBay. I can understand your frustration, to an extent, though you're problem is turning out to be more complicated than mine! Motorola tech support may also be able to help, remotely.
But But Were
LuckiestNut419 said:
I'm certain they can diagnose the problem, though I couldn't say for certain what the cost would be. You may have better luck purchasing a used phone on eBay. I can understand your frustration, to an extent, though you're problem is turning out to be more complicated than mine! Motorola tech support may also be able to help, remotely.
Click to expand...
Click to collapse
Hey I Know You Said You Already Tried Using A Different Computer But Were They Different Operating Systems? I Had A Similar Problem RSDlite Wouldn't Recognize My Phone On Windows 8 But Connected Just Fine On Windows 7.
fastboot not detected
while the PC recognize the phone under any of the other boot options BP, Tools, diag (here the phone goes black), BP SBF flash, Recovery, why the fastboot is not recognized? im on a xt910, i have no system.. and i remember that previosly, he wasnt able to be recognized even as an mass storage... so weird.. then i messed up, and i cant do nothing because all the do able thing is via fastboot.. is there any chance to do something via recovery stock without getting operation aborted?.. oh, another hint, i mess a little with the entry of the female usb on the xt910, and now i have an "unknown device" maybe is broken.. and if i disarm it, and i cut a cable, and green and white should be data, maybe ill be able to flash something via rsd.. damn is so weird that the bp is recognized in rsd but fasboot not.. and i cant buy nothing, i just have a knife, two cables(i cutted one to put the negative positive directly to the battery) and wi fi. thanks in advances, and yes i know that is an old thread, but i dont know what else to do. /And sorry for my english, i dont speak it.