I am having some issues with Google Play giving error 927 when updating/downloading apps.
This happens both on wifi and cellular.
Both on my Note 2 on Sammy rom and Desire on 4.2.2.
Is there anything I can do?
Sent from my GT-N7100 using Tapatalk 2
I have faced a similar problem long back.. I have done the below steps to recover..
Uninstall updates for Playstore
Clear data for Downlaod manager
Keep the phone connected to internet and reboot
after reboot wait for couple of minutes so that Playstore update will be installed properly.. Then try updating your apps..
I've tried everything
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
jab476 said:
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
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Click to collapse
Change your google password and all should work again.
cmlusco said:
Change your google password and all should work again.
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Click to collapse
I'm actually having this same exact problem on my Note 3. I tried changing my Google password, but continue to have problems. I pulled a logcat and posted it here in case anyone can interpret it.
https://drive.google.com/#folders/0B...2lZdG1YM1Y3X28
What version of the play store are you running? Also, do you have the background restricted for the play store?
Try the newest Play Store if yours is not up to date. I remember the issue in my S4 and newest version solved it after wiping data and install update.
http://www.androidpolice.com/2013/1...-play-store-activity-iap-indicators-and-more/
cmlusco said:
Change your google password and all should work again.
Click to expand...
Click to collapse
RevelationOmega said:
What version of the play store are you running? Also, do you have the background restricted for the play store?
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I have version 4.5.10. I'm not sure how to check for the background restriction.
mightykc said:
I have version 4.5.10. I'm not sure how to check for the background restriction.
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Click to collapse
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
RevelationOmega said:
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
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Click to collapse
Ok I checked and background data is not restricted, and I have the latest play store version.
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
paulove said:
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
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Click to collapse
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
---------- Post added at 03:19 AM ---------- Previous post was at 02:43 AM ----------
mightykc said:
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
Click to expand...
Click to collapse
and I found another thread with the same issue so it is starting to affect other people:
http://forum.xda-developers.com/showthread.php?t=2627114
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
paulove said:
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
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Click to collapse
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
mightykc said:
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
Click to expand...
Click to collapse
How are the Play store on the web working for you when signed in with the account you are having issues with. For me I have trouble loading in anything @all. Especially the top list, and my purchases.
I believe there are issues with older accounts that did not get updated/patched with new settings after ICS update, or the 3.0+ update of their store when it became Play Store and not Android market. When I use my other account all is ok, but there I have no purchased apps.
If you want you can find the 2.3.6 version of Market and replace the Play store and you will find that all issues are gone. Now I use Legazy Play store witch can be used together with normal play. Just need to push it to system/apps on 4.3 or system/priv-apps on 4.4.
Use all this advise at own risk.
Sent from my iPad using Tapatalk HD
Anyone have any luck with this/ age of Gmail accounts?
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
ReschDMD said:
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
Click to expand...
Click to collapse
Ask to get your case transferred to apps division. There I got real help. They are really good. And have helped me a lot.
There are two possible methods to solve error 927 on android:
Method 1:
Go to settings>>”All”>>Select “Google Play Store”
Now Force Stop>>Clear Data>>Clear Cache
Now again try downloading or updating the app
If the above didn’t work, go to settings>>”All”>>Select “Google Play Store”>>Uninstall Updates
Again, from “All”>> Select “Download Manager”>>Clear Data and Cache
Rerun Google Play Store and install/update your app or game
Method 2:
Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.
How to Fix Error 927 in Android
Free Some Space on your device
Clear data and cache files of Google Play Store
Stop or Uninstall Google Play Store (Updates)
Add New Gmail Account
Hope it helped you....
Try the methods below
Free some space on your device
Clear data and cache in Google Play Store
Add new Google account
Uninstall updates of Google Play store
It is the most annoying issue facing by many Android users, that occurs when you download or update any games and apps from the Google play store. But for me, this error solved by the just clear cache.
A lot has been said about this error, but I still can't fix the damn thing.
Clearly it's not the phone, it has to be something with the account. This is my daughter's phone and when I formatted/installed and set it up with my Google account, Google play works perfectly fine. I tried probably 6-7 times to wipe/re-install and keep getting this error.
The interesting thing is that there are 2-3 apps that it does download (Titanium, ES File Explorer, SMS Backup) and of course the Google apps, but it refuses to download other non-Google apps and refuses to update anything.
I tried clearing, removing account, add account - you name it. It won't budge.
Any solution to this, because the phone is really useless like this.
I am using cm-11-20140731-NIGHTLY-i9100 and the phone is rooted of course.
Thanks.
Anyone with an idea?
sbi1 said:
A lot has been said about this error, but I still can't fix the damn thing.
Clearly it's not the phone, it has to be something with the account. This is my daughter's phone and when I formatted/installed and set it up with my Google account, Google play works perfectly fine. I tried probably 6-7 times to wipe/re-install and keep getting this error.
The interesting thing is that there are 2-3 apps that it does download (Titanium, ES File Explorer, SMS Backup) and of course the Google apps, but it refuses to download other non-Google apps and refuses to update anything.
I tried clearing, removing account, add account - you name it. It won't budge.
Any solution to this, because the phone is really useless like this.
I am using cm-11-20140731-NIGHTLY-i9100 and the phone is rooted of course.
Thanks.
Click to expand...
Click to collapse
You could switch on "USB Debugging" in the Development Settings, and read/search the log with "log cat", while downloading a non-google app.
If something is wrong, then it will be in the log files (and CyanogenMod Builds are perfect for this, because they are often running in Debug Mode).
I've done this very often, and it helps almost every time :victory:
Google Error Codes are one thing, reading the logs another ^^
If you find something suspicious, we can investigate it and find a solution.
So today my z2 decided that it would be smart to piss me off by refusing to boot google play store(note: i havent touched anything) saying that Google play Store has stopped.... It DID work fine till yesterday...
Regarding youtube?
It never ever opened since i first got this phone, always force closed... I tried updating it, but nothing came out of it...
My bl is locked, i am rooted but i am using the rom that the phone came with...
Any ideas??
Have you tried to clear that data in settings?
Yep...
Twice for each app and i rebooted right afterwards...
But the problem persists
Edit: i used ogyoutube as an alternative to youtube and it is working fine... But as soon as I try to log in to my Gmail account, to get full functionality... It gives a 401 error... Could the problem have to do with my Gmail account?
Anyone??
Hello everybody. I have been having problems with downloading items from the Play store on my Android phone. After spending hours trying to solve the issue by myself and seeking help unsuccessfully, I've gotten desperate.
The problem description is that every time I try to download an app from the Store, I'm presented with the following error message:
<app name> could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-7:AEC-7 3YGA-G3G7-CV0FK]) This happens with either purchased or free apps, and with both new or ones that are already installed on my phone.
I've been trying to research the issue. XDA even has a guide on play store errors and have found recommendations for error messages similar (not identical) to mine, but none of what I have found has helped me.
Here is what I have tried so far
-Cleared app store, download manager, play services and services framework cache and data on my phone.
-Uninstalled and reinstalled the play store app on my phone.
-Removed and re-created my account on Settings -> Account on my phone.
-Factory reseted my phone.
I will appreciate any advice you can give me regarding the matter.
Best regards.
tl;dr version: <app name> could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-7:AEC-7 3YGA-G3G7-CV0FK]) when trying to get stuff from the play store app on my phone. Tried all of the above.
Hi, I have had similar issues to what you describe. I have found that Google Play seems to throw an error whenever I try to download an app using a Google account that isn't registered to Google Plus (Google +). I would suggest signing up for Google + (even though you may never actually use the social network) and try downloading the app again.
Alternatively, you could sign in using a different account already signed up to Google + and try downloading the app.
Another thing you should make sure is that your Google Play Services are up to date.
If you are using an older Android version, the app may simply not be supported on that version of Android (in which case, you may want to look into installing the latest update from your manufacturer or flashing a custom rom of the newest version possible for your device)
Let us know if signing up for Google + does anything.
Good luck,
Golfball_Pro
Golfball_Pro said:
Hi, I have had similar issues to what you describe. I have found that Google Play seems to throw an error whenever I try to download an app using a Google account that isn't registered to Google Plus (Google +). I would suggest signing up for Google + (even though you may never actually use the social network) and try downloading the app again.
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Click to collapse
OK, I'm ecstatic! First of all, thank you for your reply.
Although I didn't have much hopes of joining G+ to be the solution, it turned out it worked to fix the problem as per your advice. After hours of struggling, you save me from more aggravation. Thank you, thank you. I am truly grateful.
psyonicus said:
OK, I'm ecstatic! First of all, thank you for your reply.
Although I didn't have much hopes of joining G+ to be the solution, it turned out it worked to fix the problem as per your advice. After hours of struggling, you save me from more aggravation. Thank you, thank you. I am truly grateful.
Click to expand...
Click to collapse
I'm glad I could help, you're welcome
Tried clearing data/cache for Play Store apps, flushing the hosts file to just 127.0.0.1 localhost, and tried connecting to G+. G+ is giving a can't connect to the server error. I may just have to go back to MoDaCo Gr9.2 and forget about rooted 6.3.3. At least Play worked on MoDaCo last time I used it.
Well I am about to smash my phone to bits lol so I'm hoping for a bit of help. Had my le max 2 for over a year and its been ok, it automatically updated not long ago and since then nothing GOOGLE works, playstore wont load, always get the Play services stopped working popping up every 3 mins or so. I have deleted them and downloaded the apk's a million times and it does the same thing over and over. Also some other apps just do not work now.
On top of that I have the other 2 home screens that is all adverts and in another language I'm guessing Chinese, My calendar is also messed up with all extra Chinese writing in it and other bits, I also get advert bars at the bottom when I open certain things.
I now can not even install facebook or anything else as the google playstore does not work I have tried other app stores you can download that have all the apps on and they don't really work either and a lot say they need google play services to work so I get that popping up.
I have no idea about rooting phones, installing customs roms or anything although I have checked videos and I'm still no further what to install or do.
I just want google play to work again so I can have things as I did before
any ideas at all please? if I cant sort it I think I'm just going to go back to samsung
just installed all the google stuff using google installer V2 all seemed to go ok but still says google services stopped , managed to install facebook another way but it says the facebook app is not compatable with my device so the phone is stopping facebook from working :/
what rom you have ?
some conflict happened after the update, you need to reset factory.
matklola82 said:
just installed all the google stuff using google installer V2 all seemed to go ok but still says google services stopped , managed to install facebook another way but it says the facebook app is not compatable with my device so the phone is stopping facebook from working :/
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Click to collapse
Are you referring to the stock rom 028S? I don't think it is fully compatible with Google Services. After many re-installations, I gave up on it and installed Resurrection Remix 5.8.5 Nougat and never looked back. It frees up tons of memory too.