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So I've had my Note for 2 days now and I've noticed that Google talk never stays connected. When I wake the phone up and open Gtalk it always shows that it had lost the connection and then starts reconnecting. I'm in the middle of Atlanta and I have never once left LTE coverage, so I know its not a handoff issue.
Has anyone else had trouble with this? Think I'm gonna get the phone switched out for a new one today if this turns out to be just me.
Sent from my SAMSUNG-SGH-I717 using XDA App
I currently have the same issue, but it's been happening on my last couple of devices before I got my note. Last time I checked / googled (about a month ago) there were a lot of people having this issue with various devices and no solid solution yet so you probably won't need to switch out your note as it may not help.
I've tried a number of things with no success but if anyone else has ideas that would be great.
Wow that is very dissapointing. My Captivate I had before this had no problems what-so-ever with google talk. I really don't want to have to switch back to that, but I use Google talk a lot and it might be a deal killer for me.
Sent from my SAMSUNG-SGH-I717 using XDA App
camaroz28 said:
Wow that is very dissapointing. My Captivate I had before this had no problems what-so-ever with google talk. I really don't want to have to switch back to that, but I use Google talk a lot and it might be a deal killer for me.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Have you tried a 3rd party app?
Sent from my SAMSUNG-SGH-I717 using Tapatalk
No, and to be honest I wouldn't consider that a solution. If my apticate running stock gingerbread was able to work fine with the stock app, then this should too.
Sent from my SAMSUNG-SGH-I717 using XDA App
I had the Skyrocket, Note and Their LTE elevated 4g. with ALL the at&t LTE devices gtalk will not stay signed in. In fact you are getting disconnected from the Google servers when this happens wo you won't be getting gmails either.
This has been going on for months and mostly happens in LTE markets.
If anyone found a solution to this problem please share.
clubtech said:
I had the Skyrocket, Note and Their LTE elevated 4g. with ALL the at&t LTE devices gtalk will not stay signed in. In fact you are getting disconnected from the Google servers when this happens wo you won't be getting gmails either.
This has been going on for months and mostly happens in LTE markets.
If anyone found a solution to this problem please share.
Click to expand...
Click to collapse
I actually ended up exchanging mine for a new one, and the new one has never lost the connection whether it be gtalk or google servers in general. I've stayed in the exact same LTE market as well.
When did you exchange it and what market are you in? Maybe they fixed the problem.I last checked early march and it was still happening in San Francisco
clubtech said:
When did you exchange it and what market are you in? Maybe they fixed the problem.I last checked early march and it was still happening in San Francisco
Click to expand...
Click to collapse
I exchanged it last Monday the 12th, the new one never had the problem from the very beginning. I am in the Atlanta area, it seems like it is a problem of individual phones if exchanging for a new one fixed it for me, also not everyone is experiencing the problem from what I can tell.
I have the same issue. Seems like my Atrix doesn't have that problem.
Sent from my Transformer TF101 using Tapatalk
camaroz28 said:
I exchanged it last Monday the 12th, the new one never had the problem from the very beginning. I am in the Atlanta area, it seems like it is a problem of individual phones if exchanging for a new one fixed it for me, also not everyone is experiencing the problem from what I can tell.
Click to expand...
Click to collapse
This is not related to a device as I tested with 3 different lte devices and they all had the same issue. I then placed the same sim card in my none lte galaxy note and the problem went away. I haven't checked since early March as I am out of the country but who knows...maybe they finally fixed the issue.
clubtech said:
This is not related to a device as I tested with 3 different lte devices and they all had the same issue. I then placed the same sim card in my none lte galaxy note and the problem went away. I haven't checked since early March as I am out of the country but who knows...maybe they finally fixed the issue.
Click to expand...
Click to collapse
There have been no software updates to this phone at all, I'm using the stock ROM too. If my first phone had the problem and my second one doesn't, that means its an issue with individual devices (maybe a lot if you had the problem on 3 different ones). The chances of there being any changes on AT&T's side at the exact moment I exchanged my phone are absurdly small.
camaroz28 said:
There have been no software updates to this phone at all, I'm using the stock ROM too. If my first phone had the problem and my second one doesn't, that means its an issue with individual devices (maybe a lot if you had the problem on 3 different ones). The chances of there being any changes on AT&T's side at the exact moment I exchanged my phone are absurdly small.
Click to expand...
Click to collapse
I understand that but i had 4 different devices (LTE note, Galaxy II Skyrocket, One of their new LTE LG phone - forgot the name and their Elevate 4G LTE mifi). They were all on different lines with different simcards and they ALL had the google talk issue.
The only time this was not happening with an LTE device is when i traveled outside of an LTE coverage zone. This is the only time the connection was stable.
You must agree that it is impossible that all of these devices were defected right?
I also have a none LTE galaxy note and a galaxy nexus and this is not happening on those devices (as they are not LTE).
It is something with their LTE network setup that is killing the connection to the Google servers after a certain time of idle.
Just thought I'd add that I'm in an area where I'm on the very edge of the nearest LTE tower, so I'm constantly switching between that and HSPA+ (and WiFi while at home) and I haven't noticed any issues with staying connected with GTalk. None of my friends have noticed me getting disconnected either. The only issue I've had is it doesn't always set me to away when the screen is locked, although it does seem to always set me as Online when I unlock the screen.
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
BSquaredB2 said:
Can someone explain to me the customer service levels at Verizon? I've been dealing with 4G data connection problems since the beginning of June. I decide to finally create a support ticket on July 3rd and again on July 11th (the first ticket was marked completed).
Every time I contact support for an update, they proceed to go through the same basic troubleshooting steps even though I gave them my case number already. Then they go through the "We're sorry for your ...." script and politely tell me that the network team is looking into it and it will be 3 to 5 days.
So, where to I go from here? I've contacted 6 different CS reps because no one previously followed up with me. Who or what is higher up than the network team?
The short term solution today was activate my old Incredible....aarrgh! My frustration level is at it's peak. Do I have any other choices besides wait and cross my fingers?
Click to expand...
Click to collapse
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
kzoodroid said:
Why can't you just use CDMA (3g) only on your Rezound? I have 4g turned off on my Rezound to save battery. Or are you having issues with both 3g and 4g?
Click to expand...
Click to collapse
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
it is the software radio on the phone. You probably live in a low signal level area. The phone is constantly trying to decide if it should be in 3g or 4g. You should root and try different radios. Calling CS is about useless in my opinion
Mine does the same exact thing, it's definitely frustrating. It used to switch to 3g just fine, but it doesn't anymore. How is it a software issue if it worked fine before? I didn't change anything, I even did a factory reset.
Set your phone to LTE, CDMA or LTE w/voice under phone settings
Type *#*#4636#*#* in your dialer to access this menu
Sent from my PG86100 using Tapatalk 2
My thunderbolt did this, my girlfriends rezound does it, and my rezound does it but not as often or I don't notice. I'm on viperRez s-on and 2.11 boot and I haven't noticed it however when my rezound was stock I noticed it.
I think it's an issue with Verizon. They sent me a new thunderbolt and sim card and I still had the same issue.
Sent from my ADR6425LVW using Tapatalk 2
BSquaredB2 said:
I can use 3g, but that isn't why I bought the Rezound. My specific issue with 4g is that it drops completely and randomly when using various apps that have GPS enabled (Facebook, G+, Foursquare, etc...). Shouldn't 4g drop to 3g or 1x if 4g isn't available? Since I'm waiting for Verizon anyway, I'll change it to see if it helps.
The messed up part is that the exact same thing is happening to my wife's Rezound too. We bought them together a few months ago and for the 1st month everything worked great! Verizon confirmed that we live in a 4g area so that isn't the problem.
Click to expand...
Click to collapse
Its supposed to go from 4g to 3g if there is no 4g signal. I have no use for 4g as I'm on wifi 90% of the time so I turned it off. Since both your phones do it I would say its a signal issue from the tower and not a phone issue. Verizon's LTE network has had some issues and all the bugs aren't worked out yet. Personally I would rather use the Rezound in CDMA only mode than the Incredible, its just an all around better phone.
This happens to me too (I'm completely stock) and it's really bothering me now. I went in to Verizon and they have me a new SIM last weekend but that didn't fix it. I know it's the phone cuz I'll be at work, home, wherever i know for a fact i have 4g. Doesn't drop to 3g, just cuts in and out. and it happens randomly (or so I thought ) but GPS activity does likely because I JUST did a hard reset after calling VZW yesterday and had no problems until I opened up Google maps.
I keep holding out for ICS hoping that'll fix it.
Side note: when I asked the rep about a release date, she said she couldn't find anything on the rezound!
Sent from my ADR6425LVW using xda app-developers app
Thanks for all the support and suggestions! For what it's worth, I'm completely stock and have done a factory reset twice. The thing that I haven't tried is to replace the SIM. I know that is a hit-or-miss solution, but at least I'll be able to cross that off my list when the CS rep calls back.....
The only other thing (I think) I can do is unlock/root/load an ICS ROM and hope that it fixes the 4g issue. I'm assuming a different radio is included with the ROM.
Thanks again...
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
hfdpop said:
To answer you question, ask to speak with tier 2 support. These folk a lot more tech savvy than the average CS Rep.
Click to expand...
Click to collapse
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Press 0 and it will direct you to talk with a person. Learned that trick a while ago and works almost everywhere.
sshaar said:
I have a similar issue. My rezound is completely stock and worked fantastic when I first got it. I live in a high signal 4G area, and get 4-5 bars at all times. Since the beginning of June, my 4G just goes off randomly. Sometimes repeatedly to where its annoying and I put my phone back in my pocket. My phone has never switched from 4G to 3G, its just 4G 4-5 bars to nothing with 4-5 bars. I'd say if i'm using my phone, it happens 30+ times or more a day. Doesn't matter where in town I am. I've contacted verizon on several occasions (I know, a dead end road) and they told me there are no service interruptions in my area and they would call me back (of course, they didn't call me back). I consistently get 30-40Mbps on speedtest wherever I am. If i'm in the basement of my home in a certain spot, it drops to maybe 12-15Mbps.
Its been rather frustrating since I can barely use my phone when it acts up like this. Hoping the new OTA fixes the radios - then I'll probably dabble with CM9 (or 10 if its out by then). But until then, i'll just stay frustrated.
Click to expand...
Click to collapse
they should really implement fastdormancy for 4G LTE because on 3G, theres a power state called CELL&URA_pch which doesn't use any data but it is able to keep a connection to the network.
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
sshaar said:
I was also told there will be a software update to fix the 4G dropping issues and I was told that verizon is aware of the problem, and so is HTC. If its the same thing that was on the ICS leak, are the people running ICS leaks or roms based on these leaks having the same reception issues? I've been curious about this but rarely get on to post, i'm guilty of lurking.
Click to expand...
Click to collapse
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
PhantomApollyon said:
I just flashed a co-worker's phone today with the latest ICS RUU that leaked and his data dropping issues are gone completely, for what it's worth.
Click to expand...
Click to collapse
Thats promising news at least :good:
BSquaredB2 said:
Thanks, but I'm currently speaking to tier 2. In the realm of support, I'm not doubting they have skills, but I'm curious as to where my problem goes next. The 5 tier 2 reps have gone through the basics each time I called. The key words are, " I called". I would assume that notes would be made so everyone was on the same page for support.
So they all have told me that they were waiting for the network guys to give them an update. I think that means I got put into a large queue and they will get to me when they get to me.
Sent from my ADR6425LVW using Tapatalk 2
Click to expand...
Click to collapse
BSquaredB2 said:
Update: This morning my Tier 2 rep said that the network team updated the trouble ticket. They have tested all of the towers in my area and everything looks good (of course). They also have added my ticket to a parent ticket that is being sent to HTC, because this is a known problem with some Rezound phones. Being pessimistic, I really think smoke is being blown up my **** but what am I going to do?! Pointing fingers usually goes nowhere.....
Per my Rep., my options are to wait for an HTC software update or they will replace the phones with another "like new" Rezound. The like new part freaks me out after reading all the messed-up-phones-sent-back posts from our forums, but there might be a chance that a replacement fixes the problem. Should I wait it out or get the replacement?
Click to expand...
Click to collapse
Generally speaking this seems to very much be a software issue and unless it's truly a defective device I doubt getting a replacement would fix it. Here's what you do:
1. Flash the latest ICS RUU that leaked for the Rezound, NO you can't go back to the old firmware/software without a lot of work but it doesn't matter if you end up getting it replaced anways
2. Set up everything again and see how it goes
3. If you still have an issue, get the replacement
IF that doesn't fix the issue, your not unlocked, your not S-OFF, so your warranty still stands. It's not like your "NEW" device was doing very well anyways so I wouldn't let a replacement device bother you. I didn't read this whole thread but hopefully I'm not the first person to re-iterate this- "NEW" is just a matter of documentation and the fact that a product is new doesn't mean it's better or will work better than a refurbished device. I personally have had several refurbished devices over the years that worked just fine...much better then the new ones did.
It looks like I am going to be swapping out my one x+
Any one else have these isses?
-GPS jumps around and doesn't lock on at all sometimes. My phone tells me I am in vegas, when I am in los angeles
-Wifi needs to be restarted 1-2 times a day. I am connected to my router, but cannot access the internet
surfer123 said:
It looks like I am going to be swapping out my one x+
Any one else have these isses?
-GPS jumps around and doesn't lock on at all sometimes. My phone tells me I am in vegas, when I am in los angeles
-Wifi needs to be restarted 1-2 times a day. I am connected to my router, but cannot access the internet
Click to expand...
Click to collapse
Nah, sounds like you have a lemon. I've been on GPS non-stop since I got here to San Diego, and it works perfectly every time. The wifi is also rock solid in my hotel.
Have you tried a factory reset to see if changes anything?
05GT said:
Nah, sounds like you have a lemon. I've been on GPS non-stop since I got here to San Diego, and it works perfectly every time. The wifi is also rock solid in my hotel.
Have you tried a factory reset to see if changes anything?
Click to expand...
Click to collapse
yeah I did a reset.
I did some research and it seems the GPS issue could be related to my router and google thinking the MAC is in a different location. When the phone is off wifi, the GPS seems to work fine.
I am not sure what is up with the wifi though.
I've had mine since Friday with none of those issues..good luck..just take it back and swap it for a new one .
surfer123 said:
It looks like I am going to be swapping out my one x+
Any one else have these isses?
-GPS jumps around and doesn't lock on at all sometimes. My phone tells me I am in vegas, when I am in los angeles
-Wifi needs to be restarted 1-2 times a day. I am connected to my router, but cannot access the internet
Click to expand...
Click to collapse
No issues at all. Been flawless....
I have noticed everything is improved over the One X. Voice quality, speed, etc. I can tell project butter is in play as I have a Galaxy Nexus (gsm) and notice similarities.
Wifi can be a router setting issue. The local thing I did notice with some older HTC devices. Make sure you have all the GPS setting turned on and restart the phone outside. If it keeps doing this I would simply exchange.
Problem here too
My husband and I got two HTC One X+'s last Saturday. - Same problem. With certain location settings, we are sent to Chantilly, VA (to an AT&T store location, I believe). We live 450 miles away in NC.
One scenario: If we uncheck the 3rd Location option in settings (google search..) and keep the first two checked. If we leave the phone sitting for a little while, google maps will come up at our location, then it swings up to Chantilly, VA and stays there for 3-5 seconds, and then swings back down to us in NC.
If we also check the 3rd Location option in settings, it will stay in Virginia.
On Tuesday, I called HTC Support 4 times, trying to figure this out. I've done a factory reset.
Since it looks like it's going to an AT&T center, we've wondered if the phones were sitting there for a while, generating entries in the Google database? Any possibility that the phone also has some sort of internal database?
I'll probably call HTC again tomorrow and I'm at the point where I can have this escalated to a developer. Depending on the answers, I may go to the AT&T store, -- have them open another phone (if they have some in stock) and see how Maps behaves out of the box.
vickilh2 said:
My husband and I got two HTC One X+'s last Saturday. - Same problem. With certain location settings, we are sent to Chantilly, VA (to an AT&T store location, I believe). We live 450 miles away in NC.
One scenario: If we uncheck the 3rd Location option in settings (google search..) and keep the first two checked. If we leave the phone sitting for a little while, google maps will come up at our location, then it swings up to Chantilly, VA and stays there for 3-5 seconds, and then swings back down to us in NC.
If we also check the 3rd Location option in settings, it will stay in Virginia.
On Tuesday, I called HTC Support 4 times, trying to figure this out. I've done a factory reset.
Since it looks like it's going to an AT&T center, we've wondered if the phones were sitting there for a while, generating entries in the Google database? Any possibility that the phone also has some sort of internal database?
I'll probably call HTC again tomorrow and I'm at the point where I can have this escalated to a developer. Depending on the answers, I may go to the AT&T store, -- have them open another phone (if they have some in stock) and see how Maps behaves out of the box.
Click to expand...
Click to collapse
UPDATE: We made a trip yesterday, 1.5 hours away. The GPS and cell location services worked fine! It was not until we got within range of our cell phone tower, just up the street from us, or within range of our wireless, that the phone thought it was back in Chantilly, VA. Turning GPS on fixed this.
I don't think there's anything wrong with our router or cell tower -- my old Galaxy phone has no trouble at all with location. Ditto for my Nexus 7 tablet.
We've left GPS on, and it's looking like the phone is slowly learning that our router and cell phone tower are not located at the AT&T store in Chantilly. It definitely looks like traveling around with the phone helped to give it more info about where we are.
It seems like maybe the original image put on the phone inadvertently had location info? Or there's some sort of internal database with location info that doesn't get wiped when you do a factory reset? HTC is going to be running into some problems with this -- I can't believe that we have the only phones with this problem to overcome.
Does anyone know more about how location services are handled?
vickilh2 said:
UPDATE: We made a trip yesterday, 1.5 hours away. The GPS and cell location services worked fine! It was not until we got within range of our cell phone tower, just up the street from us, or within range of our wireless, that the phone thought it was back in Chantilly, VA. Turning GPS on fixed this.
I don't think there's anything wrong with our router or cell tower -- my old Galaxy phone has no trouble at all with location. Ditto for my Nexus 7 tablet.
We've left GPS on, and it's looking like the phone is slowly learning that our router and cell phone tower are not located at the AT&T store in Chantilly. It definitely looks like traveling around with the phone helped to give it more info about where we are.
It seems like maybe the original image put on the phone inadvertently had location info? Or there's some sort of internal database with location info that doesn't get wiped when you do a factory reset? HTC is going to be running into some problems with this -- I can't believe that we have the only phones with this problem to overcome.
Does anyone know more about how location services are handled?
Click to expand...
Click to collapse
Location is once again stuck in VA. Spoke to HTC earlier today, terrible support person, trying again.
Called HTC support again last night. The person said that this was a known issue and a fix will be getting sent out at some point. - Though there is a possibility that she was just trying to get rid of me. Whatever I asked, she just said yes.
I'd love to hear from other folks who feel that the HOX+ is working flawlessly for them. No problems at all? Thanks!
vickilh2 said:
Called HTC support again last night. The person said that this was a known issue and a fix will be getting sent out at some point. - Though there is a possibility that she was just trying to get rid of me. Whatever I asked, she just said yes.
I'd love to hear from other folks who feel that the HOX+ is working flawlessly for them. No problems at all? Thanks!
Click to expand...
Click to collapse
Whenever I am on LTE, the GPS works flawlessly. I determined I only have problems on wifi networks.
most android GPS has some dependencies on the interwebs. Time to acquire fix depends quite a bit on having the right time (meaning NTP). So if you just walked into a starbucks and picked up wifi but havent completed negotiating yet, GPS may be making an NTP query that will stall. That sort of thing. There are quite a few silly little situations that can make for long fix times.
For what it's worth, the HOX+ has pretty fantastic GPS on the whole. I threw on GPS for giggles, and got a fix in 4 seconds as measured by the app ("GPS Status on the market has a "time to fix" option). Initial error was 10m and quickly went down to 5m or so. I'm on the bottom story of a 2 story house with an attic, and not near a window. Compared to my old HTC Inspire (American Desire HD), it's fairly insane. This is through 100 year old wood and nails with zero line of sight to the sky, and a neighbor living above me. So if your GPS is skipping around in standard car/travel GPS situations, there may be another issue.
Hello,
My problem is that when I am using GPS navigation on my phone, whether on Waze app, or google maps.
For example real time could be 1:00pm, and while driving the gps screen would turn to night mode and the time on my phone would be some time at night.
I took some screen shots today, I uploaded them to my google drive because I dont know how to shrink them to post them here.
first one is using Waze app
, real true time on phone is 8:50AM, if you look at the arrival time on the bottom it says 4:09PM in 20 minutes.
Second one is using google maps, true time is 2:24pm, but the screen is on night mode.
These screen shots were taken before the time on the phone also changed to some time at night.
I hope my links work.
Could this be because of an issue with the GPS?
Anyone else experienced this?
I have seen numerous examples of the time being wrong in my g3. In each case, it is set to network-sourced time zone and time. The time zone will display correctly, but the time will be in the future by several hours.
When this happens, I normally disable network time, set the time manually.
Both mine and my wife's g3 have been doing this daily for the last week in the greater-Seattle area. Toggling airplane mode fixes it temporarily. Very annoying but will have to turn off the network time I guess.
Sent from my VS985 4G using Tapatalk
I'm in Seattle, too. Maybe it's a local problem?
Seattle user here too. I live in Lake Stevens and its usually fine until I pass lake Washington. Once in Seattle proper I'm pretty much screwed with bad time till I clear the area and bounce the radio. Very frustrating as it jacks up my SMS message order.
Sounds like we should give em a ring to see what's up. The next question is whether its happening to all devices.
kornesque said:
Seattle user here too. I live in Lake Stevens and its usually fine until I pass lake Washington. Once in Seattle proper I'm pretty much screwed with bad time till I clear the area and bounce the radio. Very frustrating as it jacks up my SMS message order.
Sounds like we should give em a ring to see what's up. The next question is whether its happening to all devices.
Click to expand...
Click to collapse
golden422 said:
I'm in Seattle, too. Maybe it's a local problem?
Click to expand...
Click to collapse
meekell said:
Both mine and my wife's g3 have been doing this daily for the last week in the greater-Seattle area. Toggling airplane mode fixes it temporarily. Very annoying but will have to turn off the network time I guess.
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
This might help you guys, I'm in LA and both my friend's and my G3 works fine when using GPS. Nothing weird to report, seems like a problem with the Seattle towers. Keep us updated.
Yeah it happened twice to me, the first time I noticed I was going downtown from the north, and I noticed that it happened when I passed around the UW area. The second time I used GPS this time I was going north from the south and it got messed up when I was driving by Boeing field.
That was last week, today I tried it again and it was all good, but this time I am running the jasmine ROM, this is weird.
Time on this phone messed up. As I switch time zones it freaks out and I have to bounce the radios.
Seattle here as well: This has been driving me insane and even caused my alarm to not go off. LG said I needed to ship it back to them because it may be a hardware issue, leaving me phone-less for 2 weeks.
Not only does it screw up my time, but whenever I set time to manual, it does not save that setting and eventually switching back to network time.
Does anyone have a solution?!
Seattle!
Commuting from Burien to Downtown Seattle here. My husband and I have been experiencing time zone change daily for weeks since we got the phones. Mine jumps ahead exactly 7 hours when I go to work, resets itself eventually or I reset it manually, then 7 hours again when I come home. I can't rely on my phone as a clock/alarm/scheduler anymore which is one of the main things most people use their phones for! My SMS texts are also getting mixed up because the time stamp changes and the messages show up out of order. The really annoying thing is that even when I reset it manually and uncheck the automatic detection settings it just undoes my choices and rechecks the boxes. This is not something that is just a minor annoyance, this is a serious issue that needs to be addressed. This is the first thread I've found with anyone describing exactly my problem and it makes a strong case for it being Seattle specific. How can we move forward with this information?
I'm having the same problem in Indianapolis. My gf has had the problem for a month or so, but mine was fine. I updated to the new firmware, and I suddenly started having the same problem. Mine is rooted, hers is not. It does seem to be tower specific because as I drove around town this morning, my time changed 4 times.
With any luck, I may have gotten VZW's attention via twitter. If others could tweet to @VZWSupport it might help confirm the problem.
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
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Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
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I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
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adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
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Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
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Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
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I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
Sent from my HTCONE using XDA Free mobile app
I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.