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Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
andyxover said:
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
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It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
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Also confirms that I was right all along.
andyxover said:
Asus has announced today that early production transformer prime, specificly the ones sold in the computer exhibit in Taiwan earlier this month, if user experience wifi instability problem, it is eligible for exchange after the 19th. The exchange has to be made between 12/29 and 2/19. Based on their announcement, I'm quite confident that they've done something to fix the wifi problem (the ones you guys are getting).
source: Taiwan news
tw.stock.yahoo.com/news_content/url/d/a/111216/1/2xdmd.html
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Click to collapse
Yay, so I can get a fixed one? Not sure where the Verge got their giveaway Primes, but I got one. I should be able to exchange it. I'm calling Asus later
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
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i have to defend for Asus a little bit here. 9 month is short to come up with a device, the amount of work that has to go in to build something from scratch is a lot. compromise have to be made here and there, the ID team have to cooporate with the engineering team, and the engineering team have to cooperate with the IDteam. Things constantly change. The wifi issue is not horrible, if no one had told me about it i probably wouldn't even notice it. There are hundreds of problem when a new product is first put together, it a ot of work and time to fix them. And sometimes is manufacturing related, the prodotype might work fine, but when mass producing, some weird thing's gonna show up (which i believe is the case for the prime). I mean, look at the antenna problem with the iPhone 4 when it first release? or the volume key problem with the galaxy nexus.
The wifi issues were brought up a while back...
Anyway, here is a new updated review from anandtech:
http://www.anandtech.com/show/5175/asus-transformer-prime-followup
He says the retail ones are fixed.
CandyNJ66 said:
Yay, so I can get a fixed one? Not sure where the Verge got their giveaway Primes, but I got one. I should be able to exchange it. I'm calling Asus later
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were you the one with the balloons?
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
wynand32 said:
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
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This is how I feel. At least they didn't try to sweep it under the rug.
ericc191 said:
This is how I feel. At least they didn't try to sweep it under the rug.
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Or tell us that we were holding it wrong!
Blueman101 said:
Or tell us that we were holding it wrong!
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:-D this post needs a thanks :-D
Sent from my Desire HD using Tapatalk
this news report released today explains this situation better.
Apparently US did receive faulty wifi Prime tablets, but only a small amount as Asus has issued a recall of 300 units, yet say they are still on track for their Dec 19th launch date.
hxxp://androidos.in/2011/12/asus-recalls-300-transformer-prime-tablets-due-to-wifi-issues-us-launch-on-track/
Blueman101 said:
Or tell us that we were holding it wrong!
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OR tell everyone in the room to get off the wifi because they're hogging the bandwidth and that's why they can't get internet.
BarryH_GEG said:
It also confirms that: A) there was a problem, and B) Asus Canada wasn't high when they told resellers there was an issue with Wi-Fi. It may also be a problem for early builds that GameStop stores already received that were shipped well before the 19th. The best news is they must have come up with a fix and units shipped the 19th and after are probably going to be fine. But it's still kind of spooky that a device they've probably been working on for at least nine months appears to have had a pretty significant issue so close to its release.
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This is the big question. Which units are affected, and which ones are fixed? How can we know? Personally, I want to be sure that I get a unit where the Wifi issues are resolved.
---------- Post added at 08:45 AM ---------- Previous post was at 08:33 AM ----------
wynand32 said:
Let's see... ASUS identified a problem and is fixing it. They're replacing affected devices. At worst, they've delayed widespread release of a new product by a few weeks.
I can't imagine a company doing a better job of handling a such a situation.
Sent from my Transformer TF101 using Tapatalk
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Click to collapse
Actually I think the AnandTech reviewer first identified the problem.
"ASUS originally claimed that no one else had this issue but it looks like the CNet reviewer also noticed it."
So I think BarryH_GEG has a point. It's good that ASUS is now reporting the problem, and doing something about it, but it doesn't paint a great picture for their QC if they don't do basic testing to discover such issues before sending units out.
lchanmanl said:
were you the one with the balloons?
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No lol, I bought it from one of the winners, a tall skinny white guy
Ectoplasmic said:
This is the big question. Which units are affected, and which ones are fixed? How can we know? Personally, I want to be sure that I get a unit where the Wifi issues are resolved.
---------- Post added at 08:45 AM ---------- Previous post was at 08:33 AM ----------
Actually I think the AnandTech reviewer first identified the problem.
"ASUS originally claimed that no one else had this issue but it looks like the CNet reviewer also noticed it."
So I think BarryH_GEG has a point. It's good that ASUS is now reporting the problem, and doing something about it, but it doesn't paint a great picture for their QC if they don't do basic testing to discover such issues before sending units out.
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Here's where I disagree: who said that ASUS didn't do "basic testing" before sending units out? You do understand that no high-volume manufacturer tests _every_ unit, right? They test samples from lots. The size of the sample they test relates directly to the importance of defects--I guarantee that each and every CT scanner is extensively tested, at the cost of thousands of dollars each, before it's sent out vs. a consumer product like a tablet where maybe 1 out of 1000 is tested. The reason is because the consequences of a defect are so much graver for the CT scanner (which of course isn't actually a high-volume product, but let's hold onto the analogy) than for a tablet.
The very fact that almost every consumer product made today has one or more initial issue (the iPhone 4S with Antennagate, the Galaxy Nexus with its volume bug, etc., etc.) means that it's likely impossible to catch every single problem. The cost to do so would simply be prohibitive vs. the lost productivity/enjoyment for the user and the cost of fixing the problem after the fact. Unless you want these things to cost MUCH more, then this is the way it has to be.
So, there were likely a few lots of units that had a manufacturing defect around the Wifi antennas, and those slipped through QC. The good thing about lots is that they make isolating bad units so much easier--just recall and test the affected lots and you're good to go. Seems like this is what happened here. Then, ASUS probably increased their sampling of other lots, hence the delay and reduce shipments, and now seem confident that the manufacturing problem has been resolved.
As far as the small number of units that were affected (300? really? that's rounding error vs. how many should ultimately be made), ASUS is replacing them. Case closed, really. And again, the worst thing that's happened is that we incredibly impatient early adopters have to wait a few weeks for our new toys (or tools, either way doesn't really matter).
Other manufacturers (cough Apple cough) sometimes let these things go and then don't even fix them (offering ridiculous "solutions" like a freaking rubber band, LITERALLY). ASUS took the high road here, and should be commended for it.
I hope that includes the early gamestop model I have. definitely has WiFi issues.
denverbuckeye said:
I hope that includes the early gamestop model I have. definitely has WiFi issues.
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Hence, probably why Gamestop is delaying their release. ASUS is probably shipping them new stock to replace their existing stock, which will be (or has already been) shipped back.
denverbuckeye said:
I hope that includes the early gamestop model I have. definitely has WiFi issues.
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in the Chinese article it says you can check whether your unit is affected on their website, but i haven't found that link yet.
wynand32 said:
The very fact that almost every consumer product made today has one or more initial issue (the iPhone 4S with Antennagate, the Galaxy Nexus with its volume bug, etc., etc.) means that it's likely impossible to catch every single problem.
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You've posted the above twice. There's a big difference between Wi-Fi not working or working poorly on a device that depends on it and the above two issues.
Apple's issue with the iP4 (not iP4s) wasn't technical. It was their arrogance. They knew that their design choice could have a performance impact under difficult to produce conditions but form trumped function. It shipped performing as they intended it. They were surprised only by the fact people were making such a big deal of it.
The GN's issue only occurred when using the phone on 2G (900Hz) in close proximity to another phone also using 2G. The percentage of people affected (almost all in rural European areas) was small. Yes, it should have been caught but it was a freak circumstance that probably wasn't in their testing scenarios. But it was a low impact problem that was corrected in days with s/w. No one in the U.S. would have even noticed because no carrier here uses the 900Hz frequency.
Another example you didn't mention. The HTC Sensation had a Wi-Fi-Gate issue. When held horizontally with your hands in a certain position Wi-Fi signal would deteriorate. The design choice of an aluminum back cover (sound familiar) made the antenna sensitive. HTC's answer? Don't hold it that way (and to stop using aluminum back covers going forward). Regardless, the phone worked fine, users just had the annoyance of having to be careful how they held it. Again, it wasn't a surprise found after release but an intentional design choice.
The difference between Asus' Wi-Fi issue and the above comes down to severity and number of people that would have been affected. They were obviously surprised by it and being a high impact problem it should have been caught way earlier in QC. The units solid in Taiwan were materially defective and they wouldn’t have sold them had they known. Hence the recall. **** happens. But you can't lump it all in to the same category.
While i am fairly happy with my prime (minor light blood, no GPS at all. It doesn't bother me though.) i am starting to doubt ASUS.
After reading the horror stories about RMA's and ****ty service i am starting to worry about what might happen if i keep the tf201 and something happens, what then?
So what i am saying is, should i stick with ASUS and hope they come through, or abandon it and wait for other tegra 3 tabs to come out?
Asus has been great to me.
Gary, and the Technical Product Manager he referred me to have bent over backwards trying to help me.
Stop worrying so much. You can only go off of personal experience. Yes there has been some rma horror stories. But there are also plenty of ones that worked out perfect also. Even people receiving brand new units, it it warranted it.
Yes, but then reading things like the t300 thread... Im not so sure.
The thing is though, i really want a tegra3 tab and this is the only thin out right now.
I'm quite worried how the situation with the prime is going to turn out. I don't think the wifi issues can be fixed and I fear that Asus will just cut their losses and move on if things continue the way they have been.
I know if wifi doesn't improve soon, ill be returning my device as I can't even use it in all the areas of my home right now.
here's the bottom line. Asus created a mess they are unwilling to cleanup properly.
They are now scattering to find firmware that will work with the different hardware variances in the Primes instead of just recalling the ones with the ICS lockup issue and now we will all be stuck with firmware that will play well with some Primes but not others right now 1.13 is killing battery life of users who has 0 issues with their Primes prior to the update. My best advice at this point is to get a refund if you can they sold us a protoype because of their greed and willingness to rush the product.
I'll tell you what rubs me wrong that doesn't get mentioned much. I bought the Prime in large part based on all the glowing reviews from all the various tech websites that reviewed it before launch. How the hell did every single one of those sites and so-called tech experts miss all these issues? Makes me wonder if they are nothing but shills for the manufacturers.
the way i see it, i'm going to stick with the transformer prime because before the .13 update, my only problems were no gps (don't care) and occasional reboot (annoying, but hopefully fixed sooner or later).
that being said, this experience will definitely make me look elsewhere for my next tablet purchase. i've always had great products from samsung, so i'd take a look at whatever they might introduce, and there's always the mysterious google tablet that's rumored.
if i do decide again that asus has the best tablet available, i will never pre order it like i did here, and i'd probably wait 2-3 months to let someone else be the guinea pig and see if the tablet holds up.
This is a worthless thread that doesn't produce any fruit. I'm sorry, I'm not a fanboy, but it doesn't have to do with the prime.
slybarman said:
I'll tell you what rubs me wrong that doesn't get mentioned much. I bought the Prime in large part based on all the glowing reviews from all the various tech websites that reviewed it before launch. How the hell did every single one of those sites and so-called tech experts miss all these issues? Makes me wonder if they are nothing but shills for the manufacturers.
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How do you think they get their press junkets ? Not by giving bad reviews !
---------- Post added at 04:38 PM ---------- Previous post was at 04:37 PM ----------
demandarin said:
Stop worrying so much. You can only go off of personal experience. Yes there has been some rma horror stories. But there are also plenty of ones that worked out perfect also. Even people receiving brand new units, it it warranted it.
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One RMA horror story is one too many !
No, don't stick with them.
I got a Prime thinking I couldn't live without the keyboard. Turns out I hardly use it other than as a spare battery. I will not get another Asus product again. The Prime I now have is perfect and it is the best tablet available so I am happy for now. However, I had to return three to get this one and would be too afraid to send it in for an RMA if it does end up having a defect at some point. If it had an issue I would buy a new one at BB and return my defective one, swapping serial numbers. ASUS seems to just send your RMA back with a note stating either nothing is wrong or that the defect is caused by you based on the various posts around here. Asus has lost me as a customer. Their motherboards were great but after this...no thanks.
i500 said:
While i am fairly happy with my prime (minor light blood, no GPS at all. It doesn't bother me though.) i am starting to doubt ASUS.
After reading the horror stories about RMA's and ****ty service i am starting to worry about what might happen if i keep the tf201 and something happens, what then?
So what i am saying is, should i stick with ASUS and hope they come through, or abandon it and wait for other tegra 3 tabs to come out?
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Click to collapse
the tf201 is a great device (well, at least the ones that actually work are), but don't be fooled into thinking asus is a great company. they don't make transformers, they make gobots.
rdalev said:
One RMA horror story is one too many !
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My thoughts exactly.
Are there any other tegra 3 tabs coming out within the next 20 days or so?
i500 said:
My thoughts exactly.
Are there any other tegra 3 tabs coming out within the next 20 days or so?
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Nope...lol the polls have spoken. You see the majority. Just like in all the other polls. Stop letting a few scare you out of a device you want.
Use this motto to make your decision. My football coach use to tell this all the time and fits any scenario.
THINGS AREN'T AS GOOD AS IT SEEMS...AND THINGS AREN'T AS BAD AS IT SEEMS...SOMEWHERE IN BETWEEN, REALITY FALLS.
My experience has been a nightmare. I purchased my tf201 on Jan 5th and waited until the 15 before I received it; not too bad. I had poor wifi and no GPS even after upgrading to ICS and applying the OTA update meant to fix said issues so I called Asus and got an RMA. I tools them I needed it back by Feb 10th so I could return it to the place of purchaseif it wasn't fixed properly. They told me turn around time would be 7 days (first lie) and there would be no problem meeting this timeline. I mailed it USPS priority and tracked the package; they received it on the 24th but by the 26th still hadn't updated the status so I called and they confirmed they had it, said turnaround time was 7 days and and I would receive an update shortly. By Feb 1st they updated the status but showed they received it on Jan 28th (what? Reaching should the 24th and customer support confirmed this? Also the 28 was Saturday;a noon business day..) I called back on Feb 5th because the status hadn't changed online and was told they hasn't looked at it yet and admitted there was an use with that, then they said turn around time was 10-14 days but sine w were in that window the 7 day lie didn't matter.. I told them to just mail it back while I can still return it fixed or not and they said they'd elevate the issue;I would hear from them within 24 to 48 hrs later. On the 7th (48hrs later) I still hadn't heard from them and called them back. They couldn't tell me why no one contacted me, still had my prime and offered to elevate my issue again (what does that do? It did nothing last time..) I asked to speak to a manager and they got one. She told me they had 10-14 days from the tune they started looking at it NOT the time the received it (seriously? WTF?) I asked her if that meant they could sit in it for 30 days and then still have two weeks? She replied that 30 days would be unusual. I told her to send my prime back because I only had until the 10th to return it and I was very frustrated at this point. She asked why I would want it back induced and I told her I didn't I just wanted to get my $500 back while I still could, she said she'd elevate the issue with urgency and two day shipping, I would hear something within 24 hrs. As of today Feb 11th (well past the 24hr timeline), I still haven't heard from Asus and have past my product return date. I had the product in hand for less than 5 days and had to pay shipping to my house and to Asus, Ive purchased accessories and Im pissed. I feel like Asus has purposefully held on to my prime to keep me from returning it; this is crazy. I've tried everything I can think of and need help but what can I do? I tried sending a PM to Gary Keys but he was in Japan and never responded (i'm also a long time reader and first time poster here on XDA which may be why he hesitated to respond).. Thanks again
Sent from my DROID RAZR using XDA App
demandarin said:
Nope...lol the polls have spoken. You see the majority. Just like in all the other polls. Stop letting a few scare you out of a device you want.
Use this motto to make your decision. My football coach use to tell this all the time and fits any scenario.
THINGS AREN'T AS GOOD AS IT SEEMS...AND THINGS AREN'T AS BAD AS IT SEEMS...SOMEWHERE IN BETWEEN, REALITY FALLS.
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Click to collapse
Its a small majority and I do think its telling that nearly half of people who have responded say no. I would certainly say no based on my experience. This is a wireless device that can't hold a strong enough signal to use the internet beyond thirty feet from the router. Its obvious to me that Asus didn't test this device nearly enough before release.
Ride525 said:
Asus has been great to me.
Gary, and the Technical Product Manager he referred me to have bent over backwards trying to help me.
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Then you must not be following the Serial Number Unknown Thread. Gary basically disappeared from there (they were testing their "fix" at Asus, and that was over two weeks ago, nothing from them since), Asus hasn't offered a fix, the developers are closer it appears than anyone.
I have my Prime and I too fear the same thing. It is working fine now, but I dread even picking the thing up. I am afraid it will start acting up then I will have to send it away to Asus. I fear sending it to Asus. Heck, there are several people that RMA'd their devices only to have it returned because Asus "couldn't replicate the problem." This after they have kept it for 2 weeks and you cannot return it to the store. That is crappy service. Also, what about people who are watching their RMA status, not change, for weeks. That is pretty crappy service.
---------- Post added at 04:24 PM ---------- Previous post was at 03:48 PM ----------
jbarboni said:
My experience has been a nightmare. I purchased my tf201 on Jan 5th and waited until the 15 before I received it; not too bad. I had poor wifi and no GPS even after upgrading to ICS and applying the OTA update meant to fix said issues so I called Asus and got an RMA. I tools them I needed it back by Feb 10th so I could return it to the place of purchaseif it wasn't fixed properly. They told me turn around time would be 7 days (first lie) and there would be no problem meeting this timeline. I mailed it USPS priority and tracked the package; they received it on the 24th but by the 26th still hadn't updated the status so I called and they confirmed they had it, said turnaround time was 7 days and and I would receive an update shortly. By Feb 1st they updated the status but showed they received it on Jan 28th (what? Reaching should the 24th and customer support confirmed this? Also the 28 was Saturday;a noon business day..) I called back on Feb 5th because the status hadn't changed online and was told they hasn't looked at it yet and admitted there was an use with that, then they said turn around time was 10-14 days but sine w were in that window the 7 day lie didn't matter.. I told them to just mail it back while I can still return it fixed or not and they said they'd elevate the issue;I would hear from them within 24 to 48 hrs later. On the 7th (48hrs later) I still hadn't heard from them and called them back. They couldn't tell me why no one contacted me, still had my prime and offered to elevate my issue again (what does that do? It did nothing last time..) I asked to speak to a manager and they got one. She told me they had 10-14 days from the tune they started looking at it NOT the time the received it (seriously? WTF?) I asked her if that meant they could sit in it for 30 days and then still have two weeks? She replied that 30 days would be unusual. I told her to send my prime back because I only had until the 10th to return it and I was very frustrated at this point. She asked why I would want it back induced and I told her I didn't I just wanted to get my $500 back while I still could, she said she'd elevate the issue with urgency and two day shipping, I would hear something within 24 hrs. As of today Feb 11th (well past the 24hr timeline), I still haven't heard from Asus and have past my product return date. I had the product in hand for less than 5 days and had to pay shipping to my house and to Asus, Ive purchased accessories and Im pissed. I feel like Asus has purposefully held on to my prime to keep me from returning it; this is crazy. I've tried everything I can think of and need help but what can I do? I tried sending a PM to Gary Keys but he was in Japan and never responded (i'm also a long time reader and first time poster here on XDA which may be why he hesitated to respond).. Thanks again
Sent from my DROID RAZR using XDA App
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That is ridiculous. I heard from them like 18 days AFTER my Technical Inquiry was updated to URGENT. Yes, they upgraded it to URGENT and responded 18 days later. That is not URGENT, that is flat out laziness and negligence. Their response to the Serial Unknown issues was the same for me as everyone else "Here is how to update OTA, Here is how to update manually, Have fun!"
Yeah, that doesn't address, recognize, or fix the problem at all> HELL, you cannot even update OTA anyways, but they would have had to do some research on the issue to figure that out. Copy and pasting an answer is much easier, even if it does take 18 days.
I appreciate Gary Key coming here and trying to help people, but the more his name comes up, the more I start to roll my eyes. The guy is from Marketing. If that doesn't tell you how screwed up Asus is, I dont know what will. A guy from Marketing is not who should be assigned to help with these issues. How about an engineer?
I honestly feel, I really feel this way, that Asus is trying to buy time with us, make us hold these devices, until our return times expire. Then they can decide what they want to do, on their own time, at their own pace. THEY DO NOT WANT US RETURNING THESE THINGS TO THE STORE that is why a Technical Inquiry makes you wait nearly 3 weeks (most return windows are 2 weeks), the Serial Unknown Thread supposedly had a fix being tested, that was 2 weeks ago. The example in this thread, it was clear he wanted it back to return it, they kept it passed his return date.
Yeah, Asus is providing a great gameplan or blue print on how NOT to service and take care of your customers. I haven't even got to the points of 2 new transformers already being announced and probably in production when you still cannot go buy a Transformer Prime on the shelves.
---------- Post added at 04:27 PM ---------- Previous post was at 04:24 PM ----------
demandarin said:
Nope...lol the polls have spoken. You see the majority. Just like in all the other polls. Stop letting a few scare you out of a device you want.
Use this motto to make your decision. My football coach use to tell this all the time and fits any scenario.
THINGS AREN'T AS GOOD AS IT SEEMS...AND THINGS AREN'T AS BAD AS IT SEEMS...SOMEWHERE IN BETWEEN, REALITY FALLS.
Click to expand...
Click to collapse
35% of your customers saying "No you should not stick with this company" or "No you should not buy this product" is bad. That is not good. Just because a majority says "Yes, stick with them" that doesn't mean that 35% saying "NO" is good.
You take those numbers into a board meeting, and say "35% of our customers wouldn't recommend our product" and most companies would look at trying to fix the said product, or make that 35% change their mind. Asus doesn't appear to be doing that.
maretus said:
Its a small majority and I do think its telling that nearly half of people who have responded say no. I would certainly say no based on my experience. This is a wireless device that can't hold a strong enough signal to use the internet beyond thirty feet from the router. Its obvious to me that Asus didn't test this device nearly enough before release.
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Where you get nearly half from 30 something percent..lmfao. now about half, over 47% have said yes. Everyone entitled to their opinion but numbers are numbers. Just like any other poll, the numbers always reflect what's really going on overall. A majority, big or small, is a majority n will always win the contest.
Nothing to do with your situation. Just explaining results of the poll. People love to look past the raw numbers n come up with some crazy reasoning to make their point seem more readable. Lol
I also agree, maybe Asus didn't test enough or test enough random units spread across different batches and manufacturing times. That we can agree on
slybarman said:
I'll tell you what rubs me wrong that doesn't get mentioned much. I bought the Prime in large part based on all the glowing reviews from all the various tech websites that reviewed it before launch. How the hell did every single one of those sites and so-called tech experts miss all these issues? Makes me wonder if they are nothing but shills for the manufacturers.
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Yeah, I was thinking the same thing. Either shills, or they don't really test the products all too thoroughly and basically write up most of the review based on the specs on the box.
3rdamention said:
Then you must not be following the Serial Number Unknown Thread. Gary basically disappeared from there (they were testing their "fix" at Asus, and that was over two weeks ago, nothing from them since), Asus hasn't offered a fix, the developers are closer it appears than anyone.
I have my Prime and I too fear the same thing. It is working fine now, but I dread even picking the thing up. I am afraid it will start acting up then I will have to send it away to Asus. I fear sending it to Asus. Heck, there are several people that RMA'd their devices only to have it returned because Asus "couldn't replicate the problem." This after they have kept it for 2 weeks and you cannot return it to the store. That is crappy service. Also, what about people who are watching their RMA status, not change, for weeks. That is pretty crappy service.
---------- Post added at 04:24 PM ---------- Previous post was at 03:48 PM ----------
That is ridiculous. I heard from them like 18 days AFTER my Technical Inquiry was updated to URGENT. Yes, they upgraded it to URGENT and responded 18 days later. That is not URGENT, that is flat out laziness and negligence. Their response to the Serial Unknown issues was the same for me as everyone else "Here is how to update OTA, Here is how to update manually, Have fun!"
Yeah, that doesn't address, recognize, or fix the problem at all> HELL, you cannot even update OTA anyways, but they would have had to do some research on the issue to figure that out. Copy and pasting an answer is much easier, even if it does take 18 days.
I appreciate Gary Key coming here and trying to help people, but the more his name comes up, the more I start to roll my eyes. The guy is from Marketing. If that doesn't tell you how screwed up Asus is, I dont know what will. A guy from Marketing is not who should be assigned to help with these issues. How about an engineer?
I honestly feel, I really feel this way, that Asus is trying to buy time with us, make us hold these devices, until our return times expire. Then they can decide what they want to do, on their own time, at their own pace. THEY DO NOT WANT US RETURNING THESE THINGS TO THE STORE that is why a Technical Inquiry makes you wait nearly 3 weeks (most return windows are 2 weeks), the Serial Unknown Thread supposedly had a fix being tested, that was 2 weeks ago. The example in this thread, it was clear he wanted it back to return it, they kept it passed his return date.
Yeah, Asus is providing a great gameplan or blue print on how NOT to service and take care of your customers. I haven't even got to the points of 2 new transformers already being announced and probably in production when you still cannot go buy a Transformer Prime on the shelves.
---------- Post added at 04:27 PM ---------- Previous post was at 04:24 PM ----------
35% of your customers saying "No you should not stick with this company" or "No you should not buy this product" is bad. That is not good. Just because a majority says "Yes, stick with them" that doesn't mean that 35% saying "NO" is good.
You take those numbers into a board meeting, and say "35% of our customers wouldn't recommend our product" and most companies would look at trying to fix the said product, or make that 35% change their mind. Asus doesn't appear to be doing that.
Click to expand...
Click to collapse
Your response to my quote I mainly agree with BUT raw numbers are raw numbers. All these polls are made to try to see what's the overall feeling of all Prime owners. And like I said before Majority always reflect that. THE DELPHI EFFECT...look it up of you don't know. That's all these polls ever about. And that's how XDA prime owners feel about the subject of the poll. Just goes to show its not all or as bad as the minority try to make it seem. The issues minority is experiencing doesn't reflect what all is experiencing. That's my point n very easy to see. Especially looking at raw numbers from polls.
I live in Australia, my parent's went over to Hong Kong for celebrating Chinese new years on 13th of January they bought me a Prime while over there as a gift. They took it back as hand carry so they left the packaging only taking the the content inside the box.
They came back to Australia on Feb 5th, now that I had it for 5 days. The Prime has had random lock, even though I just updated ICS it still locked up 3 times in one day.
Found 1 stuck pixel then turned up the brightness IPS+ to find 10 really small stuck pixel on screen. I am one of those people once I see a stuck pixel, my entire concentration seems to just pin point that spot with my existence.
I like to stream media content from WiFi using BSplayer lite, every 1-2hr my wireless needs to be enabled and disabled on Prime or else cuts out had this happen on youtube as well, works flawlessly on my Samsung galaxy s2.
Bluetooth mouse causes the WiFi signal to lower.
My prime has serial number starting with a B.
I am not trying to diss the prime or anything I know there are good unit out there.
The tablet is beautiful device, it got great reviews from the tech industry that why I want to stick with it.
I wanted to ask what can I do is it even possible for me to RMA?
OR any Ideas for me?
k9chan said:
I live in Australia, my parent's went over to Hong Kong for celebrating Chinese new years on 13th of January they bought me a Prime while over there as a gift. They took it back as hand carry so they left the packaging only taking the the content inside the box.
They came back to Australia on Feb 5th, now that I had it for 5 days. The Prime has had random lock, even though I just updated ICS it still locked up 3 times in one day.
Found 1 stuck pixel then turned up the brightness IPS+ to find 10 really small stuck pixel on screen. I am one of those people once I see a stuck pixel, my entire concentration seems to just pin point that spot with my existence.
I like to stream media content from WiFi using BSplayer lite, every 1-2hr my wireless needs to be enabled and disabled on Prime or else cuts out had this happen on youtube as well, works flawlessly on my Samsung galaxy s2.
Bluetooth mouse causes the WiFi signal to lower.
My prime has serial number starting with a B.
I am not trying to diss the prime or anything I know there are good unit out there.
The tablet is beautiful device, it got great reviews from the tech industry that why I want to stick with it.
I wanted to ask what can I do is it even possible for me to RMA?
OR any Ideas for me?
Click to expand...
Click to collapse
If you can't return it for a refund you can put it on eBay unfortunately this device was rushed and has too many quality control issues.
jdbaker82 said:
If you can't return it for a refund you can put it on eBay unfortunately this device was rushed and has too many quality control issues.
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Click to collapse
You sound like a broken record and have already passed the point of just being straight childish, very annoying.
Yes, you will have no problem with an RMA as the device hasn't even been out to be passed warranty. You can ship it in any package.
rand4ll said:
You sound like a broken record and have already passed the point of just being straight childish, very annoying.
Yes, you will have no problem with an RMA as the device hasn't even been out to be passed warranty. You can ship it in any package.
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Click to collapse
Sorry but the truth isn't childish if anything it will save him some time and money.
jdbaker82 said:
Sorry but the truth isn't childish if anything it will save him some time and money.
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Click to collapse
Your behavior is what I was referencing. The fact you came to try and argue my observation the way you did further proves the point I was making. If you bothered to read his post you would know that he can't return it due to how he obtained it. And furthermore you didn't even answer his question.
rand4ll said:
Your behavior is what I was referencing. The fact you came to try and argue my observation the way you did further proves the point I was making. If you bothered to read his post you would know that he can't return it due to how he obtained it. And furthermore you didn't even answer his question.
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Click to collapse
Yes he can't return it but he can sell it on eBay.
I sent an product inquiry to asus see how that goes first, was gonna use it for university starting this month but see how things turn out
k9chan said:
I sent an product inquiry to asus see how that goes first, was gonna use it for university starting this month but see how things turn out
Click to expand...
Click to collapse
The last thing you want to do is deal with Asus you may not have your Prime for over a month or it might come back without being fixed if you search the forum you will see all kind of RMA horror stories.
jdbaker82 said:
The last thing you want to do is deal with Asus you may not have your Prime for over a month or it might come back without being fixed if you search the forum you will see all kind of RMA horror stories.
Click to expand...
Click to collapse
Seriously can a MOD just ban this kid already...all he is doing is trolling around scaring people! It's ridiculous, he is serving no purpose to this forum whatsoever.
k9chan said:
I live in Australia, my parent's went over to Hong Kong for celebrating Chinese new years on 13th of January they bought me a Prime while over there as a gift. They took it back as hand carry so they left the packaging only taking the the content inside the box.
They came back to Australia on Feb 5th, now that I had it for 5 days. The Prime has had random lock, even though I just updated ICS it still locked up 3 times in one day.
Found 1 stuck pixel then turned up the brightness IPS+ to find 10 really small stuck pixel on screen. I am one of those people once I see a stuck pixel, my entire concentration seems to just pin point that spot with my existence.
I like to stream media content from WiFi using BSplayer lite, every 1-2hr my wireless needs to be enabled and disabled on Prime or else cuts out had this happen on youtube as well, works flawlessly on my Samsung galaxy s2.
Bluetooth mouse causes the WiFi signal to lower.
My prime has serial number starting with a B.
I am not trying to diss the prime or anything I know there are good unit out there.
The tablet is beautiful device, it got great reviews from the tech industry that why I want to stick with it.
I wanted to ask what can I do is it even possible for me to RMA?
OR any Ideas for me?
Click to expand...
Click to collapse
I would call asus, as the other rational person in this thread said....Asus will give you an RMA that's what warranties are for.
chucky7910 said:
Seriously can a MOD just ban this kid already...all he is doing is trolling around scaring people! It's ridiculous, he is serving no purpose to this forum whatsoever.
I would call asus, as the other rational person in this thread said....Asus will give you an RMA that's what warranties are for.
Click to expand...
Click to collapse
scaring people? really? people deserve to know the disaster Asus released this isn't even close to over this can't be cleaned up without a mass recall.
jdbaker82 said:
The last thing you want to do is deal with Asus you may not have your Prime for over a month or it might come back without being fixed if you search the forum you will see all kind of RMA horror stories.
Click to expand...
Click to collapse
kinda my last resort I don't want to sell it on ebay, would feel bad for a person to buy a dud one think it unethical.
well I can only hope it gets fixed. + I hope I get lucky and replaced with a C1 model since they seem to have lesser amount of issues
The main thing that annoys me is stuck pixel, tried market apps that didn't fix it though.
k9chan said:
kinda my last resort I don't want to sell it on ebay would feel bad for a person to buy a dud one think it unethical.
well I can only hope it gets fixed. + I hope I get lucky and replaced with a C1 model since they seem to have lesser amount of issues
The main thing that annoys me is stuck pixel tried market apps that didn't fix it though.
Click to expand...
Click to collapse
If you go the RMA route try to demand a new unit all together make sure to call them constantly or they will have your Prime for over a month good luck
Saw a post on whirlpool quoting and linking to an Asus Australia tweet sayingg it has a worldwide warranty. I would try to rma it.
Sent from my Transformer Prime TF201 using xda premium
http://www.tweetdeck.com/twitter/ASUSAU/~ZkMpU
Good luck mate.
Sent from my Transformer Prime TF201 using xda premium
k9chan said:
kinda my last resort I don't want to sell it on ebay, would feel bad for a person to buy a dud one think it unethical.
well I can only hope it gets fixed. + I hope I get lucky and replaced with a C1 model since they seem to have lesser amount of issues
The main thing that annoys me is stuck pixel, tried market apps that didn't fix it though.
Click to expand...
Click to collapse
Awesome that you won't go there route of selling it on eBay pawning the issue off on some other unsuspecting person, very noble of you, a rare trait in today's society.
One other thing you could do would be to send Gary Key here on the forum a private message and see if he can assist you, he is an Asus representative and has some pull with the company in respect to this device. A great resource to have a direct contact to.
chucky7910 said:
Seriously can a MOD just ban this kid already...all he is doing is trolling around scaring people! It's ridiculous, he is serving no purpose to this forum whatsoever.
I would call asus, as the other rational person in this thread said....Asus will give you an RMA that's what warranties are for.
Click to expand...
Click to collapse
just report him...mods will get tired of him and ban him again. Lol
I should have known better than to buy another ZTE phone!! It won't charge anymore!! I only charged it twice since I got the damn thing... it's not the cable or the charger because I also have an Anker charger and power bank along with a OnePlus 3 and it's cable and charger for reference... What a load of crap, the last ZTE phone I had fail on my family me was three months ago when the capacitive keys stopped working, that phone was brand new from MetroPCS too... Stay away from this phone, I'm glad that I kept my OnePlus 3 just in case I didn't want to jump ship...
youve obviously never heard of the oneplus customer support stories either...
aknotts415 said:
youve obviously never heard of the oneplus customer support stories either...
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Click to collapse
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
rickyx32 said:
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
Click to expand...
Click to collapse
Sorry I miss spoke. I meant more if you have an issue with QC with oneplus its hard to deal with their customer serivice. Mine comes today hopefully mine is okay. I'd be lying if the defects so far didnt worry me but I have been seeing the same for the oneplus 3 so I dont know what to do lol
aknotts415 said:
Sorry I miss spoke. I meant more if you have an issue with QC with oneplus its hard to deal with their customer serivice. Mine comes today hopefully mine is okay. I'd be lying if the defects so far didnt worry me but I have been seeing the same for the oneplus 3 so I dont know what to do lol
Click to expand...
Click to collapse
Well they can't all be bad, just hope that if there is a defect that it presents itself while you're still able to return it, not months later like my last ZTE phone...
rickyx32 said:
Well they can't all be bad, just hope that if there is a defect that it presents itself while you're still able to return it, not months later like my last ZTE phone...
Click to expand...
Click to collapse
how was your experience dealing with support? it comes with a 2 year warranty. How they honor it I dont really know.
rickyx32 said:
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
Click to expand...
Click to collapse
You can't live without ad blockers???
Sent from my SAMSUNG-SM-G935A using XDA-Developers mobile app
rickyx32 said:
Who's talking about customer service here? I'm talking about quality control... I bought my Axon 7 using Amazon Prime, UPS should pick it up today or Monday, and the refund is already processing, no worries. With OnePlus or any other PayPal purchase, I go straight to PayPal and open a dispute demanding a refund,no worries there either...
I was so hyped for the Axon 7, I was already regretting jumping the gun with the OnePlus 3, but I should've known better... I realize liked a the value, features, and attention to detail ZTE showed, but their QC is still trash... I also need root for my general and YouTube ad blockers, I can't be without them, looks like the ZTE xda&oq developer will be nothing but tumbleweeds yet again...
Click to expand...
Click to collapse
I don't understand why you are blaming QC all they do is inspect the phone after it is built there is supposed to be a Technician that tests it before it gets to QC but his job is to make sure it is functioning properly. The battery can't be checked to see if it is going to fail after so many charges that's an unknown issue. It really sucks when it fails not long after you get it that is something I agree with you on just saying not a QC issue and no I'm not a QC person I spent my entire career as a electronic technician the battery was built buy some other company not ZTE
The phone isn't even actually out yet, most pre-orders haven't shipped. Yet you are complaining about the phone not having root yet? What the heck do you expect?
Sorry you got a lemon man. I have mine and it's wonderful. No issues here at all.
Sent from my ZTE A2017U using Tapatalk
Mine seems solid so far. Seems like you could get it repaired/replaced via Passport 2.0 though.
Edit - ZTE's support can't be much worse than Lenovorola.
A user on ZTE Community had his camera fail and his dealings with customer service sounded terrible. They wanted to charge him a holding fee of $400 for an advanced replacement. Also mentioned getting charged $79 for the passport fee on a defectice device.
https://community.zteusa.com/thread/11263
I know it suck when this stuff happens, I'd be pissed also. But you can get a lemon from anyone. Amazon is great to deal with so an exchange shouldn't be an issue. Or just return it and be done with ZTE, up to you.
But other are happy with the Axons 7 so I'm still willing to give them a shot.
RojasTKD said:
I know it suck when this stuff happens, I'd be pissed also. But you can get a lemon from anyone. Amazon is great to deal with so an exchange shouldn't be an issue. Or just return it and be done with ZTE, up to you.
But other are happy with the Axons 7 so I'm still willing to give them a shot.
Click to expand...
Click to collapse
They can't be all good is a margin of 1to5% of 1000 that all companies has ,cmon look at samsung with their s7 active or sony with the z5 .
Sent from my SM-G935W8 using XDA Free mobile app
I remember when the Moto X Pure came out - I sent 3 back for lose, or missing, pieces and the back peeling off. One had some pixel issues as well.
Then when the Nexus 6P came out - I sent 4 of those back for QC issues. 1) Low speaker volume and crackling 2) camera not working 3) One speaker stopped working 4) something sounded lose inside when I shook it. My 5th one wasn't flawless either, but it was better than the other 4.
I sent my first OnePlus 2 back because the captive keys and home button didn't work properly, you'd have to press them several times to get it to respond.
Only phones I haven't had QC issues with were the Samsung phones, but I hate everything about them (except the screen and camera). Even my last iPhone (I think in 2012) had QC issues and I had to get it replaced due to the mic dying.
But it does worry me a little to see the low number of people on this forum and so many issues? Luckily mine have all been software compatibility issues that a reset will solve.
I wouldn't say there are a lot of issues. I've just heard about the camera and Dolby crashing plus a Wifi issue and that's going between here and ZTE Community.
Other than those, there are just a few small bugs looming about.
Sammae7 said:
I wouldn't say there are a lot of issues. I've just heard about the camera and Dolby crashing plus a Wifi issue and that's going between here and ZTE Community.
Other than those, there are just a few small bugs looming about.
Click to expand...
Click to collapse
Lol camera, sound and wifi are not big enough issues for you? A smartphone without those sounds like a flip phone.
Sent from my Nexus 6P using XDA-Developers mobile app
They're not widespread, though. They are isolated incidents. It's not like the LG G4s bootloop issue.
Sammae7 said:
A user on ZTE Community had his camera fail and his dealings with customer service sounded terrible. They wanted to charge him a holding fee of $400 for an advanced replacement. Also mentioned getting charged $79 for the passport fee on a defectice device.
https://community.zteusa.com/thread/11263
Click to expand...
Click to collapse
Putting "a hold" on your credit card, to insure that you actually do mail back the broken phone is not the same as "charging you $400". It is also standard practice for many manufacturers to do this, so random people aren't just calling, claiming a faulty device, and receiving free new phones in the mail without ever mailing back the broken one. A business must look after their bottom line.
---------- Post added at 03:53 PM ---------- Previous post was at 03:50 PM ----------
tele_jas said:
Only phones I haven't had QC issues with were the Samsung phones, but I hate everything about them (except the screen and camera). Even my last iPhone (I think in 2012) had QC issues and I had to get it replaced due to the mic dying.
Click to expand...
Click to collapse
My Samsung Galaxy Note 3 had the physical home button die within the first few weeks, and I had to send it back for repair. It can happen to any manufacturer. I really hope mine isn't faulty. Always a big let-down if you're excited for a new device. However, if it is, I'll just return it and move on.
When did Q and A section became ***** and moan section. You have a chance of getting a defective item with any vendor and any brand. Return it and move on.
For whatever reason, when I decided to buy the Pixel 6 on Friday (1/21), buying it direct from Google seemed like the way to go. For some reason it wasn't showing up for overnight delivery on Amazon and my local Best Buy was out of them (the unlocked version).
It said "Get it as soon as 1/22!" so I clicked the link. Tossed the phone and case into my cart and went to check out. There was no option to get it next day, but I had a busy weekend planned anyway, and it said it would arrive 1/25-1-27. There was an option for $20 to bump it up by one day. Pass.
Ordered it, and pretty much forgot about it until today. Checked my order and it still hasn't even shipped, but apparently Google only gives you an hour or so after ordering to cancel. I checked; too late for me to cancel.
At this point it's back in stock for tomorrow morning delivery by Amazon and BB has gotten some more in, but I can't cancel my Google order. Grrr...
Kind of odd that it would sit 76+ hours without shipping, and not be cancel-able at this point. Note to self: don't buy directly from Google anymore.
Frankenscript said:
For whatever reason, when I decided to buy the Pixel 6 on Friday (1/21), buying it direct from Google seemed like the way to go. For some reason it wasn't showing up for overnight delivery on Amazon and my local Best Buy was out of them (the unlocked version).
It said "Get it as soon as 1/22!" so I clicked the link. Tossed the phone and case into my cart and went to check out. There was no option to get it next day, but I had a busy weekend planned anyway, and it said it would arrive 1/25-1-27. There was an option for $20 to bump it up by one day. Pass.
Ordered it, and pretty much forgot about it until today. Checked my order and it still hasn't even shipped, but apparently Google only gives you an hour or so after ordering to cancel. I checked; too late for me to cancel.
At this point it's back in stock for tomorrow morning delivery by Amazon and BB has gotten some more in, but I can't cancel my Google order. Grrr...
Kind of odd that it would sit 76+ hours without shipping, and not be cancel-able at this point. Note to self: don't buy directly from Google anymore.
Click to expand...
Click to collapse
Usually they have a status associated with the order. It's probably being sent to shipping if it's not cancel-able. Google does not give you "an hour or so after ordering" to cancel. If it's not in stock they will give you as many days/weeks as it takes to get to shipping. It's only the 24th and not even the earliest it was expected to arrive. Give it to the 27th and ... well all good things come to those that wait.
Yeah, pretty stoked about getting this thing. Can't blame me for some impatience ! My first Pixel. I've had pretty much everything but Google-made Androids.
The status shows "not shipped" but no cancellation because the order went to the warehouse on Friday. They are probably backed up like everyone else these days.
Ok, sitting back and waiting. Lots of great info on this subforum.
Lol..
I can't wait for the Pixel 7.
Shipping date Oct. 25, 2022.
My dear friend just look at me, you will definitely feel good.
I live in a country where Pixel phones are not officially available.
I placed an order on October 26th from Google store US to be shipped to my friend in CA.
Google started shipping on Nov. 7th, and meanwhile, I started worrying about FedEx as everyone on Reddit said Fedex always lost packages.
Finally thank god, it was delivered to my friend on Nov. 15th.
My friend started the shipment on Nov. 22nd via USPS.
In the end, it took a month to reach me.
And, it came to me without a warranty.
bush911 said:
My dear friend just look at me, you will definitely feel good.
I live in a country where Pixel phones are not officially available.
I placed an order on October 26th from Google store US to be shipped to my friend in CA.
Google started shipping on Nov. 7th, and meanwhile, I started worrying about FedEx as everyone on Reddit said Fedex always lost packages.
Finally thank god, it was delivered to my friend on Nov. 15th.
My friend started the shipment on Nov. 22nd via USPS.
In the end, it took a month to reach me.
And, it came to me without a warranty.
Click to expand...
Click to collapse
did you have to pay taxes and import duties?
clipdawg05 said:
did you have to pay taxes and import duties?
Click to expand...
Click to collapse
Yes.
I paid US tax $ 55.15
I paid USPS fee $71.75
I paid import tax almost $70
All for the 128 GB pixel 6 with a Pixel bud which I finally sold at almost $90
Wow big taxes! You are hard core! Do you like the phone enough to justify the effort?
I had one colleague a few years back from a small European country who had trouble getting good phones there. He practiced what I call Phone Tourism. He travelled to the US twice a year for work. Each time he would buy a phone or two here at a retail store. So he could always trade up once or twice a year and maybe sell an extra on the side. Never declares anything.
Meanwhile, minutes ago I got a note that my phone just shipped! Too early to know delivery date yet but at least it's moving.
Actually, the phone is not a nice surprise.
It is not as good as I expected and it is not good enough to justify my effort.
I was so naive as to believe the Google release show.
bush911 said:
Actually, the phone is not a nice surprise.
It is not as good as I expected and it is not good enough to justify my effort.
I was so naive as to believe the Google release show.
Click to expand...
Click to collapse
I'm curious what aspects disappointed you. Sorry you don't love it. I jumped into the Pixel party a bit on a lark, since my OP6T's final software update broke a few things and pissed me off. Not certain I will love it like I did my 6T that I kept for three years.
bush911 said:
Actually, the phone is not a nice surprise.
It is not as good as I expected and it is not good enough to justify my effort.
I was so naive as to believe the Google release show.
Click to expand...
Click to collapse
@Frankenscript Don't believe bush911, lol. With the January update, which you should do before anything else, you're gonna really like this device. It's thin, slightly large if you're coming from a P5 but you get used to it. The display is beautiful and the software is working really well. As the monthlies roll out it will even get better. Enjoy it and yes, I do know what it's like to be waiting in anticipation. We've all been there.
Frankenscript said:
I'm curious what aspects disappointed you. Sorry you don't love it. I jumped into the Pixel party a bit on a lark, since my OP6T's final software update broke a few things and pissed me off. Not certain I will love it like I did my 6T that I kept for three years.
Click to expand...
Click to collapse
There are some minor problems which are really annoying. The on-screen fingerprint reader is not good, I always get a 7 out of 10.
The phone always becomes overheated while doing simple tasks, which never cause similar issues on my previous Pixel 3.
The front camera is not better than the one on Pixel 3, the main camera, the main camera doesn't show much superiority over the pixel3.
I hope all the above issues will be fixed by a future software update
Frankenscript said:
Yeah, pretty stoked about getting this thing. Can't blame me for some impatience ! My first Pixel. I've had pretty much everything but Google-made Androids.
The status shows "not shipped" but no cancellation because the order went to the warehouse on Friday. They are probably backed up like everyone else these days.
Ok, sitting back and waiting. Lots of great info on this subforum.
Click to expand...
Click to collapse
The main reason you don't always wanna buy from Google is their customer support isn't too great. If for any reason you find yourself returning the phone for a repair or trade-in, be sure to take several pictures of it before sending it off. Video of it turning off and on, the speakers working, and the phone being totally reset is also a good idea.
I'm really enjoying my P6P, and they're finally doing better with the bug fixes on it. Congrats on the new phone, hope you like it!
Tracking last night showed delivery today, but I think it missed a handoff and now shows delivery tomorrow. Good enough. Gives me time to sort through my current phone and delete the crap. The problem is what to do with three years worth of original size photos. I'm a pack rat and don't routinely delete stuff.
Frankenscript said:
Tracking last night showed delivery today, but I think it missed a handoff and now shows delivery tomorrow. Good enough. Gives me time to sort through my current phone and delete the crap. The problem is what to do with three years worth of original size photos. I'm a pack rat and don't routinely delete stuff.
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Save everything to your computer. Get Backup SMS and save all your texts and phone log to an outside source. If you use the Authentication app either make sure you have it copied to another phone or the backup codes for your apps just in case the original craps out in the transfer. Also do a full Google backup when you see it on the truck for delivery. You should be good to go at that point. Oh yeah, copy everything. Delete it if necessary on the new Pixel.
Hi folks the Pixel six is here! Thanks for putting up with my impatience.
Pretty phone but I'd didn't realize how thick it would be! Anyway I'm setting it up. Most stuff transferred easily via the cable method from my old phone. Had some scary moments with Angry Birds 2 until I remembered how to sign in through Google play. But all good now.
I've got to get a better charger though. I thought my OP6T dash charger would do it, but being a USB A device apparently I'm limited by it.
Searching threads here for great info, will try to minimize repetitive questions.
Frankenscript said:
Hi folks the Pixel six is here! Thanks for putting up with my impatience.
Pretty phone but I'd didn't realize how thick it would be! Anyway I'm setting it up. Most stuff transferred easily via the cable method from my old phone. Had some scary moments with Angry Birds 2 until I remembered how to sign in through Google play. But all good now.
I've got to get a better charger though. I thought my OP6T dash charger would do it, but being a USB A device apparently I'm limited by it.
Searching threads here for great info, will try to minimize repetitive questions.
Click to expand...
Click to collapse
Yeah, everybody gets excited when they order the Pixel 6. It is some kind of unknown disease.
Check out the Pixel 6 pre order thread that I started way back when. Lol..
Pixel 6 pre order thread.
As the title says this thread is for pre order talk. For me, I ordered the 128GB Black. estimate delivery date is Oct 27.
forum.xda-developers.com
Hi all, Several lessons out of this thread!
Google as mother company of Android is on top to impose their mandatory services to collect our data, but weak in promoting, selling, shipping and supporting their hard products!
On Android point of view, no doubt that bugs will be fixed in the future and improvements made.
Having said that and coming from Samsung, I got my first google phone P6 at a distributor shop and I'm very happy with it.
I know there is no "ideal" device, however here, my expectations are fulfiled.
Enjoy using our new toy