Related
I have been an AT&T customer for 9 years now and still have my original voice plan which has since been replaced by more expensive plans. I initially tried to upgrade from my iphone 3s to the SG2 via the internet but I could not get the $199 price. I called into Small Business Support (my account is linked to my company's so I get a discount on my monthly bill). AT&T support said that my voice plan was so obsoleted so I would have to upgrade to a current plan. However, to even get close to the minutes I have, I would have to pay about $25 more a month. On top of that, I would lose my true unlimited data plan I had with my iphone 3gs. I told the rep I have a been a customer for 9 years, yada, yada but they would not budge.
Feeling pretty mad about the situation I walked into an AT&T store, chatted up some young kid, got my $199 upgrade, kept my voice and data plan.
Moral to the story, do not upgrade over the net or phone. The folks on the phone are trained to read from a script and not deviate at all. It may be less convenient, but go into a store, talk to someone. I have found people at the stores are almost always willing to "pull some strings" and work with you.
tboooe said:
I have been an AT&T customer for 9 years now and still have my original voice plan which has since been replaced by more expensive plans. I initially tried to upgrade from my iphone 3s to the SG2 via the internet but I could not get the $199 price. I called into Small Business Support (my account is linked to my company's so I get a discount on my monthly bill). AT&T support said that my voice plan was so obsoleted so I would have to upgrade to a current plan. However, to even get close to the minutes I have, I would have to pay about $25 more a month. On top of that, I would lose my true unlimited data plan I had with my iphone 3gs. I told the rep I have a been a customer for 9 years, yada, yada but they would not budge.
Feeling pretty mad about the situation I walked into an AT&T store, chatted up some young kid, got my $199 upgrade, kept my voice and data plan.
Moral to the story, do not upgrade over the net or phone. The folks on the phone are trained to read from a script and not deviate at all. It may be less convenient, but go into a store, talk to someone. I have found people at the stores are almost always willing to "pull some strings" and work with you.
Click to expand...
Click to collapse
Call again. You are grand fathered in for unlimited data. They have to let you keep your rate plan and unlimited data.
Sent from my SAMSUNG-SGH-I777 using XDA App
seh6183 said:
Call again. You are grand fathered in for unlimited data. They have to let you keep your rate plan and unlimited data.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
I called 3 times, talked to 5 different people...wasted over an hour and got no where. Walked into a store and walked out 15 min later with my SG2 and my grandfathered voice and data plan.
I had a similar experence......I had a HTC Inspire, and damaged it. So I needed a new phone. I called AT&T but they said I had to pay full price reguardless if I wanted to resign or not. Now keep in mind I am not up for a upgrade so I figured that was fair.
I couldnt wait for the phone to come in the mail and being I was paying full price I may as well go to the local store. I went to my local AT&T, and the guy there hooked me up with the upgrade price.
So I was able to get a better deal by walking into the local store even after I was told "no sir, sorry you have to pay full retail price. There is nothing we can do"
kezell said:
I had a similar experence......I had a HTC Inspire, and damaged it. So I needed a new phone. I called AT&T but they said I had to pay full price reguardless if I wanted to resign or not. Now keep in mind I am not up for a upgrade so I figured that was fair.
I couldnt wait for the phone to come in the mail and being I was paying full price I may as well go to the local store. I went to my local AT&T, and the guy there hooked me up with the upgrade price.
So I was able to get a better deal by walking into the local store even after I was told "no sir, sorry you have to pay full retail price. There is nothing we can do"
Click to expand...
Click to collapse
Well luckily your area carries the phone, my captivate died on me with endless rebooting and I broke the digitizer by dropping it *first and only drop in 15 months* and I contacted att's fb page about seeing if the insurance deductible was dropping down from $ 125, as well as I asked about why should I pay for their branded sgs 2 when for $ 10 more I could get an unlocked international sgs 2. A csr called me back with in an hour and gave me an early upgrade with out having to pay full price. The only issue I had to order the phone from the store but I still get to keep my data and text plan *have family text and unlimited calling to any mobile*. $ 242 out the door but I am still with out a phone because the local stores do not carry the sgs 2 in my area. Moral of the story, is be nice and literally att will bend over backwards for their customers because they could have told me spend $ 550 or good luck lol..
Cheers,
Charlie
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
vladm7 said:
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
Click to expand...
Click to collapse
LOL! I thought the same thing so I checked my account a few days later..luckily nothing changed.
Even worse, I WORKED for AT&T for years. I had an Employee Plan(No contract,) and when I went to switch to my captivate a year ago, they booted me from the plan. I raised hell, and settled on being in a contract, at full price, then asked them to grandfather in my unlimited data from the employee plan.
They said they don't have a record of me ever being a customer before I started my last contract, even though I worked for AT&T, and paid them monthly, for over two years.
vladm7 said:
@tboooe > are you sure that kid at the store didn't 'accidentally' upgrade your plan as well? I'd wait to see the bill next month before saying that you good to go with your old limits
Click to expand...
Click to collapse
DING!
I've seen lots of unscrupulous dealers pull the same #(%#.. Only interested in the sale.
Mall kiosks are the worst, super high turnover and will lie to you about anything to get your signature on the dotted line... Waived activation fees, imaginary discounts, etc.
I have had a few customers who have come to me, I've let them know about the changes required (smartphone = required data plan). They were upset, so they went to a kiosk, where they were 'promised' that nothing would change, waived act. fees, etc.. Then wanna come yelling at me why their bill went from 120$ for 4 phones, to over $180..
I've never had problems with my local corporate store. I've known for a long time to avoid kiosks - ALWAYS go to a corporate-owned store.
When I got my Infuse, I was upgraded to the 4G unlimited plan. Grandfathered right in, didn't even need to ask, was told, "You won't lose your unlimited data" and I didn't.
Ok, so I want the SG2, but keeping my current contract with AT&T proves to be difficult. If I upgrade with AT&T the SG2 is $199. If I upgrade through walmart letstalk.com $159, amazon wireless $149, deals2buy.com the SG2 is$99.
Talk about some great deal right? Only problem I have is that my contract would change. As many of you may or may not know, AT&T in their infinite wisdom removed their text tiering plan. It used to be something like $5 for 200 text a month, $15 for 1000 and $20 for unlimited. Because I don't text much, I went with the $5 for 200 text. I also opted into the $30 for unlimited data. I have been grandfathered into these options, but if I get the phone from an outside agency I would have to switch to AT&T's "awesome" $25 for 2gb data plan and be left almost without a text option unless I pay $20 for unlimited which is the only plan they have now. When I say I don't text much, I mean I'm barely breaking 80 a month and that's me really trying.
Now I don't use that much data mostly because of my current location. According to my data usage chart, I'm only using about 500mb a month. While the $25 for 2gb might seem like a good idea, I'd like to know that when I relocate within the next 6 months, that I won't have to worry about going over in data usage. When I'm in an area that has a good 3G connection, I watch a lot of videos when I have downtime and you can shoot past 2gb in no time.
I'm sure a lot of you are saying drop AT&T and what not, but the truth be told, I've never had any problems with them over the last 4 years. I think their rates are reasonable and I love the roll over option. So me leaving them is not an option anytime soon at least not until they royale screw me.
Are you 100% sure reseller's require you to change you data plan if you upgrade through them? If its true, then I would spend the extra money and go to an official AT&T store and buy one. I wouldn't sacrifice my unlimited data for anything.
I agree, do anything you can to keep that Unlimited Data plan.
Man the money you save up front would probably be negated over the course of the contract. If you dont have the money now just wait a spell, the price will come down of course after a while.
You should really look into your calling habits though. If you not using over 2gigs ever then you could save money there. Also with unlimited texts comes the free cell to cell deal. Thats any carriers cell not just att, which makes a huge difference. Everyone's situation is a bit different. att is actually pretty good about working with you on stuff like this. I have had them eat HUGE bills. I hate att for my own reasons, but this is one area where I have to concede their worth. Good luck to you. The phone really is bad ass, best phone I have had to date and I have had my fair share.
You are not forced to change data plan I upgraded to infuse 4g and kept data. I probably gnna get gs2 in a week or so. I do have the unlimited data btw.
Sent from my SGH-I997 using XDA App
You do not lose your grandfathered unl. Data plan. I upgraded at Walmart and dud not. They may tell you that you are but if you call att and raise enough hell you'll keep it. Trust me.
Sent from my SAMSUNG-SGH-I777 using XDA App
kletiz said:
Are you 100% sure reseller's require you to change you data plan if you upgrade through them? If its true, then I would spend the extra money and go to an official AT&T store and buy one. I wouldn't sacrifice my unlimited data for anything.
Click to expand...
Click to collapse
Yes they do. Once you add the phone to your cart, you have to pick a calling and data plan. While AT&Ts calling plans haven't changed, their data and texting plans have and the resellers websites options have changed to reflect that.
stickbo said:
Man the money you save up front would probably be negated over the course of the contract. If you dont have the money now just wait a spell, the price will come down of course after a while.
You should really look into your calling habits though. If you not using over 2gigs ever then you could save money there. Also with unlimited texts comes the free cell to cell deal. Thats any carriers cell not just att, which makes a huge difference.
Click to expand...
Click to collapse
I don't talk on my cell that often that why I like the rollover minutes thing. As for going over 2gb, it can happen because I travel a lot and when I'm not at my remote location, I go over 2gb easily. I don't think saving $5 is feasible just because I'm not consistently going over 2gb every month. Right now I pay $30 for unlimited. If I do go with the 2gb plan, I'll be charged $10 for each gig I go over. With unlimited, I'm covered no matter what the hell happens.
cracjackson said:
You are not forced to change data plan I upgraded to infuse 4g and kept data. I probably gnna get gs2 in a week or so. I do have the unlimited data btw.
Click to expand...
Click to collapse
This is true if you do the upgrade through AT&T and not a reseller. AT&T isn't willing to cut me a deal on the phone simply because they don't have to. While I do understand this and I have the money to get the new phone at the price they are offering, it's always good to save a few bucks everynow and again.
TOA Duck said:
You do not lose your grandfathered unl. Data plan. I upgraded at Walmart and dud not. They may tell you that you are but if you call att and raise enough hell you'll keep it. Trust me.
Click to expand...
Click to collapse
While that might be true, I'm not willing to take that chance. Like I said earlier, you are forced to make a choice for a data plan. If making that choice prevents me from switching back to having unlimited, that would be bad. Saving the money on the phone wont' be worth it in the end.
I just did this on Monday. I was on the old $30 unlimited data and the $5 for 200 text plan.
I got mine at Walmart. The rep had to call AT&T to get it activated. They are able to keep the $30 unlimited data but will require you to upgrade your text plan to get it activated.
However, if you immediately call AT&T (611) and talk to a rep, you CAN get your old $5 for 200 text plan back. It will require the rep to ask their supervisor, but they will do it for you.
Went from old AT&T plan from my iPhone 3GS and still have the unlimited and 200 text messages.
Well it sounds like you've got it all figured out then.with all due respect, I don't understand why you even created this thread when you just countered helpful comments and seemed to have answered your own questions.
Sent from my SAMSUNG-SGH-I777 using XDA App
Sent from my SAMSUNG-SGH-I777 using XDA App
I made this thread to see if anyone else went through a similar situation. Also, if there was some way they managed to keep their plan, they would maybe be able to tell me how they did it.
sigma20xx said:
I made this thread to see if anyone else went through a similar situation. Also, if there was some way they managed to keep their plan, they would maybe be able to tell me how they did it.
Click to expand...
Click to collapse
I just did if you read my post above...
I went to AT&T store and and them if they can give me $50 credit for getting the phone and i must keep my current features unchanged. The sales rep agreed and i walked out the store within 20 min with a phone. i paid $200 plus tax but he credited my account $50 right there.
When I bought my Infuse and kept my $5/200 texting plan and unlimited data - the GSII was bought outright off-contractr so didn't affect my account at all.
AT&T corporate stores are the way to go! They might not have the extreme hardware deals, but their representatives are FAR more competent and honest in my opinion.
I just did ths last night
I just upgraded to the S2 last night at an Att corporate store. The person who was ringinh me up told me the THE SAME THING. I need to change my data plan $30 unlimited and my $5 text plan. I have the same exact services as you do. She kept trying to put it through the system and it kept giving her errors saying that she could give me the data plan but not the text plan. In the end she was able to get it done and I kept everything that i had.
All i can tell you is to tell the rep to try every configuration to see if it goes through. If i remember right she ended up finding the text plan that would work but it was near to the bottom of her list.
It is 100% possible to keep because I was in the same exact situation.
I as well. : /
Sent from my SAMSUNG-SGH-I777 using XDA App
Complete bull****.
I upgraded @ Best Buy, unlimited data remains.
I don't really text at all so I have no texting plan. I refuse to pay extra for something that costs the network infinitely less the a phone call would have.
You will find that many, if not all representatives will feed you that "Need to Upgrade your plan" line of bull.
It is their JOB! The more people they can trick and fool OFF of their unlimited plans, the more money they can make.
DO NOT EVER BELIEVE THEM!!!
My Best Buy store had some cash register issues when I picked up my SGSII. We had to complete the upgrade over the phone, in store. Can't count the number of times the AT&T guys said I had NO existing Data-Plan. I called Foul, as I've been on the Corporate data plan (for office email) from the beginning.
Now if you try to go the order online / nonhuman route, all bets are off.
I upgraded at Walmart IN STORE and had NO ISSUES keeping my unlimited grandfathered in everything plan. I too have the $30 data and $5 unlimited text plan. I did the SAME THING last year with my captivate but I HAD TO do it in store. Walmarts online LETSTALK would not allow me to keep my current grandfathered in plan and they cancelled my order. So I walked into the Walmart store and got it and kept my grandfathered plan. Just before upgrading to the att SGS2 I called and CONFIRMED that I can and will keep my unlimited plan a.d was assured by the retention department that I would. I called after I left the store with SGS2 in hand and again called att to CONFIRM that my plan is still listed as the Personal unlimited plan (grandfathered plan). The att retention department told me that IF the store gave me ANY ISSUES to just get the phone and call them once it was mine. So stick to your guns in it and don't just give it away.
Sent from My KickAss CM7 Galaxy S2
TOA Duck said:
You do not lose your grandfathered unl. Data plan. I upgraded at Walmart and dud not. They may tell you that you are but if you call att and raise enough hell you'll keep it. Trust me.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
Same here. Just called threw a hissy fit gave it back lol
Sent from AT&T Galaxy S2
I see my best bet would be to walk into Walmart and get that deal on the phone since I can't be sure things will work out with the other online resellers. It seems that buy making your voices heard it was possible to keep your plans. I think what I'm going to do first is call AT&T up and ask the question "If I upgrade my phone through a reseller, will you allow me to keep my current plan" and see what there response is. After that I'll argue with them about how I've been a customer for some years and because I'm renewing my contract, that's the least they could do for me. I'll be sure to get the sales reps name and ID number if they have one. Hell, I might even use my phone and let them know that I'm recording this call for quality assurance. That way I'll have some hard evidence that I was promised that I could keep my plan by the sales rep. I haven't had a reason to use my in call voice recorder but this seems like the perfect time.
Thanks for your input all, I'll let you know how things go and what deal I ended up getting.
When I bought my Rezound online almost a month ago, VZW decided to pull more of their tricks. I was on VZW's website and my old Touch Pro 2's contract had been expired. I wanted an upgrade. VZW obviously wasn't promoting this one which cost me a whopping $250. That's not my gripe tho. My gripe is , when I proceeded to go forth with the sale, a window pops up saying my current messaging plan is not valid with this device. It then forced me to have to buy a 1000 msg/mo. plan or pay per msg. How was my messaging plan NOT valid with this phone?? I have had that messaging plan since 2005 and have used it with a Motorola Q9M and an Htc Touch Pro 2. The TP2 I bought online same as this one. The messaging plan in question.... I had unlimited IN Network messaging and paid $5 a month for 50 msg per month. That was for those people I msgd to not on VZW, and I DONT text a lot. Yet I was forced to pay twice as much for that plan in order to proceed...
Then..... After that it jacks my $15 a mo. tethering option ... ,forcefully removes it because it says it's "Not valid" wtf? I try to get it back because I need that as its my only means to go on the internet with my computer (for the last 4 years)..but when I try, they now say I must use the Mobile Hotspot feature. Which apparently is a tiered data plan. I used about 1 - 3gb of data normally every month on the computer. But yayy now since VZ jacked my plan I now have to pay twice as much for the same amount of data usage. I havent activated it. I cant afford the extra charges. I've already been paying $45 a mo. for that unlimited data plan I activated in 2007. $75 a month for internet thats really only 5gb.. I dont think so.. Im sure some of you would flame me for this, but Im just getting fed up with Verizons bullsh**. I neede to blow some steam about this for awhile..
Yeah I'm getting tired of Verizon's crap too, but for different reasons. the Rezound being locked down is the biggest right now. Also when I go into their stores the employees know absolutely nothing about the products they are selling, and I wish I was exaggerating about that, but it's true. Even their "tech" people have no clue. It seems like if I'm paying $180/month on my bill and $300 for my phones and been with them for over four years now, they could be a little more helpful and accommodating to us.... Take the shackles off my phone!!!!!!
The data plan is not valid because with a 4G phone you need a 4G data plan for the hotspot feature. They should have grandfathered you in on the price though. You may need to call and speak with someone.
About the texting, I don't know the exact reason why you couldn't keep it, but did your minutes/etc change by chance? And since you were out of contract and did not renew prior this may be why you were not grandfathered.
THE-COPS said:
When I bought my Rezound online almost a month ago, VZW decided to pull more of their tricks. I was on VZW's website and my old Touch Pro 2's contract had been expired. I wanted an upgrade. VZW obviously wasn't promoting this one which cost me a whopping $250. That's not my gripe tho. My gripe is , when I proceeded to go forth with the sale, a window pops up saying my current messaging plan is not valid with this device. It then forced me to have to buy a 1000 msg/mo. plan or pay per msg. How was my messaging plan NOT valid with this phone?? I have had that messaging plan since 2005 and have used it with a Motorola Q9M and an Htc Touch Pro 2. The TP2 I bought online same as this one. The messaging plan in question.... I had unlimited IN Network messaging and paid $5 a month for 50 msg per month. That was for those people I msgd to not on VZW, and I DONT text a lot. Yet I was forced to pay twice as much for that plan in order to proceed...
Then..... After that it jacks my $15 a mo. tethering option ... ,forcefully removes it because it says it's "Not valid" wtf? I try to get it back because I need that as its my only means to go on the internet with my computer (for the last 4 years)..but when I try, they now say I must use the Mobile Hotspot feature. Which apparently is a tiered data plan. I used about 1 - 3gb of data normally every month on the computer. But yayy now since VZ jacked my plan I now have to pay twice as much for the same amount of data usage. I havent activated it. I cant afford the extra charges. I've already been paying $45 a mo. for that unlimited data plan I activated in 2007. $75 a month for internet thats really only 5gb.. I dont think so.. Im sure some of you would flame me for this, but Im just getting fed up with Verizons bullsh**. I neede to blow some steam about this for awhile..
Click to expand...
Click to collapse
I had the same issue using their online upgrade method. It wouldn't allow me to keep my 250 txt plan and tried to force me to get the 1000 plan for an extra $5 a month. I ended up going directly to the store to upgrade. They didn't say a word and carried the 250 plan right over.
Sent from my ADR6425LVW using XDA App
AtLemacks said:
The data plan is not valid because with a 4G phone you need a 4G data plan for the hotspot feature. They should have grandfathered you in on the price though. You may need to call and speak with someone.
About the texting, I don't know the exact reason why you couldn't keep it, but did your minutes/etc change by chance? And since you were out of contract and did not renew prior this may be why you were not grandfathered.
Click to expand...
Click to collapse
That's not it. I was not out of contract, but was required to choose a per sms fee or the 1000/mo. when I upgraded to a Rezound, in contract.
For me, $10 a month is not a big deal and I'd probably pay more over time with the per message deal. My younger daughter with her AT&T iPhone, only communicates with me via text ;-)
So I do not think this is a result of contract expiration. Probably VZW is just making things worse for unlimited plans until we "have to" choose another plan.
Sent from my ADR6300 using Tapatalk
You just said you were not under contract. When you are not under contract they don't have to let you keep your current plan options. They can change them on you on a wimb.
THE-COPS said:
I was on VZW's website and my old Touch Pro 2's contract had been expired. I wanted an upgrade. VZW obviously wasn't promoting this one which cost me a whopping $250.
Click to expand...
Click to collapse
THE-COPS said:
When I bought my Rezound online almost a month ago, VZW decided to pull more of their tricks. I was on VZW's website and my old Touch Pro 2's contract had been expired. I wanted an upgrade. VZW obviously wasn't promoting this one which cost me a whopping $250. That's not my gripe tho. My gripe is , when I proceeded to go forth with the sale, a window pops up saying my current messaging plan is not valid with this device. It then forced me to have to buy a 1000 msg/mo. plan or pay per msg. How was my messaging plan NOT valid with this phone?? I have had that messaging plan since 2005 and have used it with a Motorola Q9M and an Htc Touch Pro 2. The TP2 I bought online same as this one. The messaging plan in question.... I had unlimited IN Network messaging and paid $5 a month for 50 msg per month. That was for those people I msgd to not on VZW, and I DONT text a lot. Yet I was forced to pay twice as much for that plan in order to proceed...
Then..... After that it jacks my $15 a mo. tethering option ... ,forcefully removes it because it says it's "Not valid" wtf? I try to get it back because I need that as its my only means to go on the internet with my computer (for the last 4 years)..but when I try, they now say I must use the Mobile Hotspot feature. Which apparently is a tiered data plan. I used about 1 - 3gb of data normally every month on the computer. But yayy now since VZ jacked my plan I now have to pay twice as much for the same amount of data usage. I havent activated it. I cant afford the extra charges. I've already been paying $45 a mo. for that unlimited data plan I activated in 2007. $75 a month for internet thats really only 5gb.. I dont think so.. Im sure some of you would flame me for this, but Im just getting fed up with Verizons bullsh**. I neede to blow some steam about this for awhile..
Click to expand...
Click to collapse
i had ordered my phone via the website as well. I got the same message but just clicked continue through it and didn't have to change my plan. I still have my unlimited plan.
if could use pdanet for tether....so u dont have to get a tether plan...but it uses ur alotted data from ur phone, abd would need the full app to visit https sites..i thinl, cant remember..but ive had the app over 2 years n nothin happened yet....just a suggestion tho for internet issue...
Sent from my ADR6425LVW using XDA App
Did you do the research first on prices? I can see your point on why you wanted to vent about it but if you had taken the time out to research first by speaking to a VZ rep over the phone they would've helped you and if you were grandfathered in whichever plan(data, talk, text etc...) then you would still be on it. You don't have to convert to whatever new plan they are offering. When I had tried to upgrade my DroidX to a Thunderbolt over the website the same pop up box came up saying that my current plan was not available for the TB. For for the hell of it I exited out and started from the beginning upgrading the DroidX to a Dinc2 and the same pop up box did not pop up so I figured it was because of a 4g phone. I called and asked about that pop up box and CS walked me through saying that its just an automatic pop up box that will come up and if you continue to the next window it would allow you to select the same plan as before.
I just got home with my brand spankin' new Rezound...loving it, as a matter of fact.
I went to the store because every time I went online, it wanted to change me to the tiered data plan.
I am still grandfathered in on the same unlimited data plan I bought in 2007. Its some combined data / phone plan. Something like ''Americas Choice 450 + Email/unlimited data" and cost me $79.99 a month. Then I tacked on the msg plan for $5 and then the tethering for $15 . But for this phone, I did keep my original plan. Just that it would not let me keep a lot of the other stuff. When I first got that popup window, I backed out. I DID do 611 and talk to someone about that. I spoke to 2 different reps. One of them seemed dumbfounded and couldn't understand why it was doing that. He said it "Shouldn't" ....hmmm . I asked him to talk to another rep. Another guy came on the line and then said that msg plan was well out of date and hasnt been available for over 4 years. I called BS on that because I had that plan TWICE since. He said it's "locked" in the system and theres nothing he can do about it. So if its "locked in" ..... How is it I keep it for the last 4 years? He didnt know...... FOUL! oh well. Im not going to keep making a fuss over some msging plan.
As for 4G... It doesnt even stay on and I get 3G 99% of the timr. Even in super strong signal areas. My 3G here is really good. But 4G seems useless ....and im supposedly paying for that...hmmm
THE-COPS said:
I am still grandfathered in on the same unlimited data plan I bought in 2007. Its some combined data / phone plan. Something like ''Americas Choice 450 + Email/unlimited data" and cost me $79.99 a month. Then I tacked on the msg plan for $5 and then the tethering for $15 . But for this phone, I did keep my original plan. Just that it would not let me keep a lot of the other stuff. When I first got that popup window, I backed out. I DID do 611 and talk to someone about that. I spoke to 2 different reps. One of them seemed dumbfounded and couldn't understand why it was doing that. He said it "Shouldn't" ....hmmm . I asked him to talk to another rep. Another guy came on the line and then said that msg plan was well out of date and hasnt been available for over 4 years. I called BS on that because I had that plan TWICE since. He said it's "locked" in the system and theres nothing he can do about it. So if its "locked in" ..... How is it I keep it for the last 4 years? He didnt know...... FOUL! oh well. Im not going to keep making a fuss over some msging plan.
As for 4G... It doesnt even stay on and I get 3G 99% of the timr. Even in super strong signal areas. My 3G here is really good. But 4G seems useless ....and im supposedly paying for that...hmmm
Click to expand...
Click to collapse
There are people here who have been member far longer than you or I and don't have the issues you have in regards to your plans. You must have gotten some very limited promotion.
As for 4G. You are not paying for 4G, you are paying for Verizon Service, and whatever phone you have the connects to their service. Verizon isn't going to pop up a tower everywhere as you drive down the road for your convenience. People buy 4G phones all the time that don't even have 4G in their area. The network is barely a year old, you need to chill out and let them roll it out and fix the bugs. Or, you can changer service providers and complain that they don't have **** for 4G anywhere in the country and get a "4G" phone just because it sounds cool.
THE-COPS said:
I am still grandfathered in on the same unlimited data plan I bought in 2007. Its some combined data / phone plan. Something like ''Americas Choice 450 + Email/unlimited data" and cost me $79.99 a month. Then I tacked on the msg plan for $5 and then the tethering for $15 . But for this phone, I did keep my original plan. Just that it would not let me keep a lot of the other stuff. When I first got that popup window, I backed out. I DID do 611 and talk to someone about that. I spoke to 2 different reps. One of them seemed dumbfounded and couldn't understand why it was doing that. He said it "Shouldn't" ....hmmm . I asked him to talk to another rep. Another guy came on the line and then said that msg plan was well out of date and hasnt been available for over 4 years. I called BS on that because I had that plan TWICE since. He said it's "locked" in the system and theres nothing he can do about it. So if its "locked in" ..... How is it I keep it for the last 4 years? He didnt know...... FOUL! oh well. Im not going to keep making a fuss over some msging plan.
As for 4G... It doesnt even stay on and I get 3G 99% of the timr. Even in super strong signal areas. My 3G here is really good. But 4G seems useless ....and im supposedly paying for that...hmmm
Click to expand...
Click to collapse
I just checked in to the verizonwireless.com website...I've still got the 450 minute America's Choice plan I've had for well on ten years...I've still got $5 for 250 texts, and still have unlimited data.
I may have saved $30 or so on Wirefly or similar, but I've got the peace of mind that I didn't have to go to war to protect that unlimited data plan.
Im not complaining about the availability of 4g service. I know not everyone has 4g in their area and its spotty at best. What Im saying is that I run a signal check for LTE and the signal can be strong but most of the time it does not turn on. Im NOT expecting it to follow me wherever I go. But Id expect it to work where there is strong LTE signal. See what I'm saying now? As for paying for 4g service... Whats that Wifi Hotspot thing then and why wont plain ol tethering plan work? Because tethering is for 3G phones , not 4g. And Hotspot cost twice as much as tether for the same data amount. Even though I am technically NOT using Hotspot because I refuse to payvtwice as much for the same thing, I had lost the tethering option and onlyvhave the more expensive option now due to 4g....But the 4g dont seem to be working.
And again, I have not lost my original service plan. Just those reps were dummies.. and I dont feel like making a huge hassle. I just wrote this post to gripe about Verizons BS. I had to vent.. that is all.
THE-COPS said:
Im not complaining about the availability of 4g service. I know not everyone has 4g in their area and its spotty at best. What Im saying is that I run a signal check for LTE and the signal can be strong but most of the time it does not turn on. Im NOT expecting it to follow me wherever I go. But Id expect it to work where there is strong LTE signal. See what I'm saying now? As for paying for 4g service... Whats that Wifi Hotspot thing then and why wont plain ol tethering plan work? Because tethering is for 3G phones , not 4g. And Hotspot cost twice as much as tether for the same data amount. Even though I am technically NOT using Hotspot because I refuse to payvtwice as much for the same thing, I had lost the tethering option and onlyvhave the more expensive option now due to 4g....But the 4g dont seem to be working.
And again, I have not lost my original service plan. Just those reps were dummies.. and I dont feel like making a huge hassle. I just wrote this post to gripe about Verizons BS. I had to vent.. that is all.
Click to expand...
Click to collapse
Have you tried talking to retentions? At worst, I would ask for the unlimited data and a credit every month to cover the messaging. Seems only right for a long time customer.
Verizon has always nickeled and dimed its customers with extra charges for this or that, they've always been one of the two most expensive of the major four providers (AT&T being the other), and they've always tried to control what the customer could and couldn't do (i.e. no way to get rid of the bloatware, locked bootloaders, etc.). The company has invested a lot of money in its network, and it steadfastly refuses to outsource its customer service. It has to recover the money somewhere. In short, you get what you pay for (unless you're with AT&T, in which case you don't).
nrfitchett4 said:
Have you tried talking to retentions? At worst, I would ask for the unlimited data and a credit every month to cover the messaging. Seems only right for a long time customer.
Click to expand...
Click to collapse
Retentions?hmm I guess I haven't. Already have the unlimited. Is this on the 611 as well? I don't like going up to the main..err what used to be the HQ store in Ft Myers. Ever since they changed the stores all around, the guys working up there seem like tightwads now. Idk what they did to their stores, but I totally want to avoid that place since the change. Not helpful at all. Totally miss how the stores used to be. Must be some corporate bs going on.
THE-COPS said:
When I bought my Rezound online almost a month ago, VZW decided to pull more of their tricks. I was on VZW's website and my old Touch Pro 2's contract had been expired. I wanted an upgrade. VZW obviously wasn't promoting this one which cost me a whopping $250. That's not my gripe tho. My gripe is , when I proceeded to go forth with the sale, a window pops up saying my current messaging plan is not valid with this device. It then forced me to have to buy a 1000 msg/mo. plan or pay per msg. How was my messaging plan NOT valid with this phone?? I have had that messaging plan since 2005 and have used it with a Motorola Q9M and an Htc Touch Pro 2. The TP2 I bought online same as this one. The messaging plan in question.... I had unlimited IN Network messaging and paid $5 a month for 50 msg per month. That was for those people I msgd to not on VZW, and I DONT text a lot. Yet I was forced to pay twice as much for that plan in order to proceed...
Then..... After that it jacks my $15 a mo. tethering option ... ,forcefully removes it because it says it's "Not valid" wtf? I try to get it back because I need that as its my only means to go on the internet with my computer (for the last 4 years)..but when I try, they now say I must use the Mobile Hotspot feature. Which apparently is a tiered data plan. I used about 1 - 3gb of data normally every month on the computer. But yayy now since VZ jacked my plan I now have to pay twice as much for the same amount of data usage. I havent activated it. I cant afford the extra charges. I've already been paying $45 a mo. for that unlimited data plan I activated in 2007. $75 a month for internet thats really only 5gb.. I dont think so.. Im sure some of you would flame me for this, but Im just getting fed up with Verizons bullsh**. I neede to blow some steam about this for awhile..
Click to expand...
Click to collapse
At what point in the process do you say STOP..WOW...
So my Tmobile bill has been $150 ever since I bought it back in Aug 2011. When I signed the contract they told me it would be $70 per month, + $15 starting in Oct, and + $25 incl my wireless broadband. That totals $110, and somehow, they have managed to tack on an additional $40 EVERY MONTH since I bought the damn thing! Not one month since I bought the phone has my bill even been close to $110. So last month, again, I called at payment time, and they said there was a $10 charge on my account because they added a feature to my phone monthly, that I did not ask for. They removed it and said they would credit toward my account on my next bill.
So heres the thing, this month I hear about this prepaid $50 per month plan! Thats all I have to pay and I get unlimited-- everything is the same! To get that plan though I have to pay $200 to get out of my current contract, and STILL pay my $50 for the first month!
So after I have been practically robbed ever since I joined Tmobile, now they want me to pay $250 for a plan that they should have offered me in the very beginning!
Is there any loop holes here that I can get out of this contract and switch plans without paying $200??? Your answers are very much appreciated, my bill is due 2 days from now.
Call and threaten to cancel
Sent from my HTC Amaze 4G using XDA App
Call BBB
Sent by accident from my Amaze using Tapatalk
I don't understand. What do you mean "threaten to cancel"? I actually have told them I was going to cancel for previous issues. I spoke to a manager and she was very rude to me, and told me "fine cancel that will cost you $200". Also what is BBB?
Sent from my HTC_Amaze_4G using XDA App
BBB= the Better Business Bureau
Keep in mind that if you signed up for the $50 plan initially, you would have paid a lot more for the phone. The pre-paids and value plans don't provide a phone subsidy.
You should be able to switch to a number of different plans of the "classic " type without paying a fee, but not the value or pre-paid type.
But there does seem to be something odd going on. I can honestly say that I've never had any problem or even rudeness from a T-Mo rep. Although I understand things changed somewhat during the ATT debacle.
Sent from my HTC_Amaze_4G using Tapatalk
Find out the lemon law for cell phones in your state. In Illinois, if we do 3 or more exchanges on our cell phones, we can break the contract for free and legally.
http://www.cellular-news.com/story/23444.php
The Illinois House has passed a "cellphone lemon law" which would enable consumers to break their contract without financial penalty, if their handset develops a fault on three or more occasions.
I had replaced my Amaze about 5 times within 3 weeks because of blue lines in my LCD. You can just tell them you have blue lines in it over and over until you get a third or fourth replacement, then threaten to break your contract and you won't have to pay an ETF (Cancellation Fee)
This is my 2nd replacement. I had to get a new MyTouch 4G, and then they replaced that with the Amaze. That only counts as 2?
Sent from my HTC_Amaze_4G using XDA App
Okay, let's start with the not being close to $110... Have you been dinged for roaming on AT&T's network perhaps? And did you factor in state sales tax? And those unwanted features, yeah. That's them screwing you.
But the moving down to the lower 50/month price plan? That's a rate for people that have bought their phone outright instead of getting the $300 or so subsidy on the device in exchange for 2 years service. Honestly, while I hate contracts, I think they have every right to charge you 200 bucks to recoup the cost of the subsidy. You can cancel your extra features to drop down to 70 a month. But that's the minimum eligible rate you agreed to for the subsidy that you received when purchasing your device.
Accophox said:
Okay, let's start with the not being close to $110... Have you been dinged for roaming on AT&T's network perhaps? And did you factor in state sales tax? And those unwanted features, yeah. That's them screwing you.
But the moving down to the lower 50/month price plan? That's a rate for people that have bought their phone outright instead of getting the $300 or so subsidy on the device in exchange for 2 years service. Honestly, while I hate contracts, I think they have every right to charge you 200 bucks to recoup the cost of the subsidy. You can cancel your extra features to drop down to 70 a month. But that's the minimum eligible rate you agreed to for the subsidy that you received when purchasing your device.
Click to expand...
Click to collapse
Ok, heres how it went down at the sale. I went into Tmobile as a new customer. At that time they told me only the prepaid plan of $50 was available to customers who had been on the plan for already a full 2 year contract. $70 I thought no biggie, and then tack on a $25 charge per month for my Internet, and then $15 after that for the phone. Cool I can deal with that. My first bill $150, oh well we had to pay to start your plan. My 2nd bill, Oh we had to charge you for this fee (I dont remember anymore). Literally every month I have called to complain and it was always a new excuse. A couple months was legitimate because I ordered an $8 battery, and it was another $5 for something else that same month. But that was only one out of 6 months. And every month seems to be something new. Last month was the first month they said "well we added this $10 feature. It sends you news updates, and blablabla.." Wtf, I never ordered that. They removed it. I never was asked and they still charged me $150 last month.
Yeah they were very very rude to me. I called because I had a very important text message that would not switch from the old MyTouch to the new MyTouch. And this text message was incriminating evidence on someone who had robbed me. I called maybe 2x previously I think and they were not able to help me. I went into the Tmobile store on 2 separate occasions and they were not able to help me. I wanted to talk to a manager to get better assistence because this just wasnt making sense. I heard I could transfer my text messages, all the other text messages, but this text message which turned out to be an MMS, would not transfer!
She told me they had tried to help me, and there was nothing she could do, and she didnt even let me reply before she said have a nice day. (How the conversation went exactly I dont remember) but it was rude. I called the Tmobile Corp office and she said the same thing and said there was no one she could transfer me to, and basically hung up on me.
Literally all I needed to do was send the text messages to my Gmail account. All the messages sent. I sent in my old phone. It was that easy. She wouldnt give me the time of day and that was really a point to me that discouraged me from liking them. Besides the $40 over charge per month, besides I had trouble with their phones from the very first month I had one, besides I would be on the phone with customer service we would get disconnected and they didnt call me back, having to wait on hold again, once over an hour on hold.
So I really hated tmobile for while, but with the $50 prepaid plan I will just take it. I was going to switch though as soon as I could if my $150 was not going to stop. $40 doesnt seem like alot but when you are counting on that money every month, that seriously is just about half my groceries for the month if not all of it for some. I never crossed with any AT&T coverage. That was never an issue.
If you want, PM me your # and I will call you from work and go over everything on your plan and either explain or fix it.
BTW the $60 prepaid is the equivalent plan to yours,not the $50
What I am not getting is where you say you have a $70 plan and $25 for web, is that a hotspot? web for your phone?
Just PM me, Im not rude
I've just read a huge amount of posts on the Gear S and carrier services.
I use my Note 3 (and just got a Note 4) - on Straight Talk.
I called ST today to ask about a cell plan for the Gear S - long story short, I spoke to 2 guys who 'knew nothing about it'...in fact, the 2nd guy hung up on me. So much for ST.
So I keep hearing about $10.00 plans, etc. - but I can't seem to find one. I know nothing about 'pay as you go' just ST. and customer service the past 2 years I've had them has been miserable for me.
I have a Gear S that I bought unlocked. So, anyone want to clue me in on where to get cell service for this that doesn't cost the equivalent of a full cell phone/data plan?
Thanks, and I appreciate any help, advice, tips, etc. you can give me. Sorry for seeming confused. I am.
thanks,
2lip
The only way to get a cheaper device plan is to go with the big-four using a shared plan. Otherwise, you will have to pay just like another smart phone using voice, SMS and data.
foxbat121 said:
The only way to get a cheaper device plan is to go with the big-four using a shared plan. Otherwise, you will have to pay just like another smart phone using voice, SMS and data.
Click to expand...
Click to collapse
I took my unlocked Gear S to T-mobile, was not a customer with any type of shared plan. I use AT&T on my Note 4 and bought the Gear S from them, then had them unlock it free of charge (took two days and some complaining). I have a grandfathered unlimited AT&T plan and I'm not switching to a shared plan just to add the watch.
at the T-mobile store I signed up for the $15/month 500mb data and unlimited talk/text smartwatch plan. This did require a credit check since it was post-paid, the only caveat I guess. $10 fee for the sim card and activation.
Even better- The rep was fairly sure that with a nano to microsim adapter, I could use this T-mobile plan in any device (phone, tablet, etc...). $15/month is dirt cheap. Can be bumped to 1gb data for another $5 ($20 total). T-mobile doesn't work quite as well as AT&T, but wow that's a sweet deal.
Now, if you have T-mobile service... they'll give you a $10 discount on the smartwatch plan. I think I may cancel my plan after this month, and have a friend who's a T-mobile customer add the line to their account. I'll give them like $80 for the year. Sounds pretty solid.
My other option was a pay-as-you-go H2O nano-sim. I think their cheapest plan is $25/month, but you can do pay-as-you-go plans- something that might be sufficient for the watch.
Those are pretty much the best two options right now, unless someone else has a better idea. There has been some question as to whether the forwarding will always work correctly going between two different carriers. Time will tell on that.
I am with Tmobile, and I love it. I only pay $5 a month for unlimited talk/text and 500mb data on my Gear S. Also, don't know if this is exclusive of Tmobile, but my Gear S be pumping 4G!!!
Oh boy!!
M Gear S says 5G so you lose
Agreed: the T-mo plan is the cheapest out there for the watch. It's $5/month for existing customers, or $15/month for non Tmo customers. The plan is called "wearables plan", and I could not find it on their site, guess you'll have to call them and ask for it.
If interested, it is also possible to add unlimited international calling to the wearables plan. It is usually $10/month, but they are running a promo that makes it only $5/month. It gives you unlimited talk (to landlines) and text to a bunch of countries, and you will be grandfathered into the $5/month deal as long as you remain a customer with them even after it goes back up to 10/month.
Oh, and for Tmo, "plan" does not imply any kind of contract: you can cancel whenever you please, so it's not much of a risk to just try it out and see if it's for you.