I just recently upgraded my phone to cm12 lollipop and after reinstalling all my apps, I discovered that Go SMS Pro had lost the premium features that I purchased last year. While waiting for a response from their support, I figured out the issue - I have 2 google accounts on my phone, and while I did connect it to the correct account when it asked which account to use, it still was associating to the wrong one. You can see which account its associating with (if you don't have premium features) when you go to re-purchase the premium features. Before paying, it'll confirm payment option and lists the email address for the google account you will be paying from. Once you see it, you can back out without paying...
To fix it, I had to remove the incorrect google account from my phone in Settings -> Accounts -> Google and then make Go SMS recheck for premium features purchase. A reboot might do this, but I didn't do that so I don't know. Uninstalling/reinstalling Go SMS might do it as well, but again I didn't do that so I don't know. What I did was opened Go SMS and then went to Settings ->Ad Block. Then selected the exact same package I already purchased and then clicked the pruchase button. This forced Go SMS to check the only remaining google account on my phone for purchase options, which is when it saw that it was already purchased and simply activated my premium features. It never asked for payment method or confirmation, and a charge never hit my account (besides the original one from a year ago). After the premium features were activated I added the other google account back on. In the future, I'll probably wait for go sms to be installed and used before putting the second account on my phone.
Hopefully this will help someone else out, since it seems from a google search that people aren't getting support from the Go SMS dev team on losing their premium features.
da_reeseboy said:
I just recently upgraded my phone to cm12 lollipop and after reinstalling all my apps, I discovered that Go SMS Pro had lost the premium features that I purchased last year. While waiting for a response from their support, I figured out the issue - I have 2 google accounts on my phone, and while I did connect it to the correct account when it asked which account to use, it still was associating to the wrong one. You can see which account its associating with (if you don't have premium features) when you go to re-purchase the premium features. Before paying, it'll confirm payment option and lists the email address for the google account you will be paying from. Once you see it, you can back out without paying...
To fix it, I had to remove the incorrect google account from my phone in Settings -> Accounts -> Google and then make Go SMS recheck for premium features purchase. A reboot might do this, but I didn't do that so I don't know. Uninstalling/reinstalling Go SMS might do it as well, but again I didn't do that so I don't know. What I did was opened Go SMS and then went to Settings ->Ad Block. Then selected the exact same package I already purchased and then clicked the pruchase button. This forced Go SMS to check the only remaining google account on my phone for purchase options, which is when it saw that it was already purchased and simply activated my premium features. It never asked for payment method or confirmation, and a charge never hit my account (besides the original one from a year ago). After the premium features were activated I added the other google account back on. In the future, I'll probably wait for go sms to be installed and used before putting the second account on my phone.
Hopefully this will help someone else out, since it seems from a google search that people aren't getting support from the Go SMS dev team on losing their premium features.
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Click to collapse
Thread closed. Go SMS has been banned from the site for security issues.
Related
So I am wondering how my new GT will work with my one google account and my Evo.
For example, when I fist started up the GT it asked if I wanted to sync my google account, which I did. I then noticed that it put a bunch of my existing apps from my Evo onto my GT. So I now assume that any app that I have purchased on Evo in my Google account can be installed on my GT & Evo, is this correct?
Are there any disadvantages to using the same google/gmail account on both my GT and Evo? I would hope that using one account on both devices would mesh well and not cause any issues.
I was then also wondering if I should setup a new google/gmail account and leave my gmail account off just in case I let my wife/daughter use the GT. At first I liked the idea of using one account on both but now maybe not, but then I would have to buy all new apps again?
Guess I am just looking for some opinions/ideas on a good way to use both my Evo and GT together.
Thanks
Using one google account between both of your devices won't cause any problem whatsoever. I've been using the same google account on my phone and my tab (first 7" and now 10.1") for about 6 months without issue.
The Android Market (and Amazon App Store) track by both account and by device. I've managed my Evo and two Tabs under the same Gmail account without any issues.
Its the best way to do it. I have a personal email address "****@zakeen.com" that I send through gmail account and I use the gmail program on all my devices.
I was at the airport waiting for someone to come out and I had my phone there, I was writing an email to someone and the person I was waiting for came out, I just turned my phone off. It saves it automatically in the draft folder and later arriving at the hotel I turned my Tablet on and the email I half wrote was on the top of the Gmail account and I just had to finish the last sentence and send it. Did not have to go back to the same device.
Also I think for the future it will be better, like renting movies and that. I dont know much about it but I am sure it will be linked to account then rather device. So you have access to all your things related to your account for easy syncing.
Its all in the cloud. You could have your singular google account synced across as many devices as you'd like I think. If you go to market.android.com you can choose which device you install apps on.
Thanks for the responses everyone, it def seems best to just use one google account. Unless of course you don't want your significant other to see your emails and gtalk messages. Not that I have anything to hide!
Oh yeah, what about GTalk? Will IMs go to both the phone and GT or is that only one login at a time?
You could definitely have IMs go to both devices simultaneously if you're logged in on both.
this morning i noticed that my secondary email account (it's an imap google server, but not the main account) stopped syncing. when i hit the sync button i got a response saying 'unable to connect to imap.vzw.net'
when i couldn't change/check the imap settings, i tried to delete the account, but it wouldn't let me. when i go into account settings and try to remove the account it lags on 'removing account' and then eventually tells me it is unable to remove the account.
i called verizon and spoke to both a verizon and motorola rep and both said that i would have to do a master reset on the phone. i'm finding it hard to believe that you need to do a master reset just to delete an email account.
also tried creating a second account, changing the default to that one, but still won't delete, and now i can't delete the second account either. tried clearing cache for all for email apps (email, email accounts, email engine, and email authenticator) and email accounts is grayed out, but after clearing the others, still can't delete the account.
to specify this is not the gmail account required for android, but an additional account under the 'email' app. after lots of searching it seems that other android phones don't have this problem, and can't find any specifics to the razr.
thanks
This happened to me about a month ago. Same response from tech support. The factory data reset works to fix it & it hasn't happened again. Do you use an app called Root Call Blocker?
Sent from my DROID RAZR using xda premium
No, the phone doesn't have that app. It's not rooted. Kind of ridiculous that you need to master reset the phone to delete email accounts. Luckily phone is a few weeks old and doesn't have much on it, but if this happens a few months down the line it would be a huge headache to reset. Do you know if this is a Razr specific problem or related to android or motorola specifically?
took the phone back to verizon today, and then it started working. not sure what happened. but second account is deleted and first account works fine. best guess is that it was a problem with verizon's imap server which locked up the mail application.
Glad it got worked out. Mine happened right at the beginning of the first major 4g outage so it may have been related to that.
Sent from my DROID RAZR using xda premium
Hey all, I have stock,non-rooted,locked, OTA'd rezound.
I've tried everything in the general forums for this problem, so now I'll come here and ask to see if anyone has any other possible solutions.
I've done multiple factory resets today, and tried several different methods of re-adding my google account (which is a google apps for your domain account) so it's not @gmail.com but @mydomain.com
Everything works great, sync, gmail app, gtalk, youtube.. you name it. Great. Even the market place, for downloading 'free' apps.
As soon as I try and download an app I have to pay for I get a little window that pops up that says "Google sign-in You entered the wrong password or your account has changed. Please re-enter your password. Username [email protected]" and then just fails to accept my actual password. (i've tried changing my password a few times too!)
Here's everything I've tried:
1. Clearing the Market App Data and Cache.
2. FactoryReset: try and use the old market app before it gets updated.
3. Youtube account issue: disabled the youtube service on my google app domain, and factory reset- and tried again... no dice.
4. Tried putting on a real @gmail.com domain, and that works just fine. try and switch to @mydomain and it fails again.
I've done a factory-reset before every different style of attempt. I'm guessing something else is going on :-\
When I logon to the market through the web, I can purchase apps and they install without a problem! So it's something to do with the market app.
Anyway, just looking for any other ideas I may have overlooked. You're a pretty thorough community so I think I can trust you all would have something for me to try!
Before my factory-reset, everything worked fine with my google apps domain account.
TL;DR: My google apps domain account I normally use won't let me purchase apps on the marketplace anymore, it says the password has changed but all other google services work just fine!
I remember reading something way back when I first got the phone in late November about people having issues with the Market app. I never had an issue so I didn't pay much attention to it but you should be able to find a thread about it from back then.
Something about using a different apk? Or maybe deleting the app and redownloading it?
Sorry I don't have the actual answer but I thought I could at least point you in the right direction until someone else does.
EDIT: This may not be the same issue but one of the solutions that suggests to clear cache may help you. Can't hurt to try it out.
posted by danutzz: Open app drawer > tap menu button > click remove app > click all > find market and click > click clear cache and clear data...
http://forum.xda-developers.com/showpost.php?p=19485456&postcount=6
Are you using Google Two-Step login verification?
Did you accidentally leave yourself logged in to another computer, like at work, where somebody else might have gained access to your account?
Sent from HTC Rezound using Tapatalk.
Great questions:
No I've turned 2-step verification off.... what if I turn it on, and try and get a different password out of it? I'll give it a go.
Account is definitely not compromised. good to go here.
Break Through Achieved...
My Google Wallet account has been suspended, because when I changed my password I used the google domains administrator panel, and not my google account 'change password'. this made google think the administrator changed the password because the account was compromised.
google wallet has a lengthy but acceptable process for regaining access to your account.
I'll go update all the general forums with this if it works... thanks for all your patience.
Also, google.com/wallet shows a good explination of why all other apps work fine, and not purchases...
Google Wallet Account Reinstatement
Your Google Wallet account is currently suspended. The account was suspended as a precautionary measure to protect your payment information because Google detected that an administrator at your organization initiated a password reset for your email address. However, this suspension only affects your access to Google Wallet, and you should still have access to your other Google Apps services such as Gmail, Calendar, and Sites.
If you would like to reinstate Google Wallet on your Google Apps account, please contact us. You will be required to verify your identity to reinstate your Wallet account.
You may also wish to sign up for a new Google Wallet account using a personal e-mail address, rather than your Google Apps account. Creating a new Wallet account using a personal email address will reduce future suspensions of your Google Wallet account for password changes. If you don't have an alternative email address, you can create a new email address with Gmail for free.
Click to expand...
Click to collapse
I'm having the same problem (using google apps account, admin reset password, no purchasing market apps etc etc)
When I log in to google wallet, I see the message you posted above, with a link to click to contact google. However, this link just redirects endlessly to the same message.
Can you remember how you managed to get in contact with google to have the suspension lifted?
Thanks
Sul
Here's the link to the account reinstatement application form:
https://support.google.com/wallet/bin/request.py?&contact_type=ga_reset
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
MarvinPontiac said:
I had the same issue a few weeks ago. I just emailed Google wallet help support telling them the problem and by the next day I got a reply saying something like "we can now confirm that your Google wallet is now working and able to make purchases" Sure enough they fixed it and haven't had a problem since.
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Where did you even email them? It's like an endless loop on their help center where you can't get to an actual contact form, just has to match one of their issues. I swear while I like a lot of google services, their support leaves very little to be desired.
I have two Google accounts that I use on my phone. One is just used for purchases and the other is for a personal email. So my issue is I bought this app to unlock the full version under one account, the one I use for my purchases, but to do this I had to remove my personal email account. After adding that account back, the app tries to use the Google play account I just use for email and says that I need to purchase the app to unlock the full version. Anybody have any idea how to fix this without permanently removing one account?
kimdoocheol said:
I have two Google accounts that I use on my phone. One is just used for purchases and the other is for a personal email. So my issue is I bought this app to unlock the full version under one account, the one I use for my purchases, but to do this I had to remove my personal email account. After adding that account back, the app tries to use the Google play account I just use for email and says that I need to purchase the app to unlock the full version. Anybody have any idea how to fix this without permanently removing one account?
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Click to collapse
Why not just remove the email account from the phone and use the paid account for your phone, launch the Gmail app and then add the email account. That will pretty much do what you're wanting.
Sent from my SCH-I605 using XDA Premium HD app
After readding the account it asks me to repurchase my iap. Somehow it defaults back to the other account as the default and since I purchased it on the other account it doesn't verify that I've bought it.
So far I've viewed a few threads with similar issues, but no solutions. I've found one, but it requires root. Remove the account, buy the app, make a tib, add the account, and then restore the tib
I don't use the Gmail app anyways, but I have had some past purchases on my other account that always end up having the apps trial period expire and say I don't own the app.
kimdoocheol said:
After readding the account it asks me to repurchase my iap. Somehow it defaults back to the other account as the default and since I purchased it on the other account it doesn't verify that I've bought it.
So far I've viewed a few threads with similar issues, but no solutions. I've found one, but it requires root. Remove the account, buy the app, make a tib, add the account, and then restore the tib
I don't use the Gmail app anyways, but I have had some past purchases on my other account that always end up having the apps trial period expire and say I don't own the app.
Click to expand...
Click to collapse
It sounds like you need to delete both accounts, along with the purchased apps and then only add the account you buy apps pin back to the phone and reinstall your apps. You should probably clear all Play Store and Google Services Framework data.
Then if you want the email back add it in only the Gmail app.
Sent from my SCH-I605 using XDA Premium HD app
Yeah, but like I said I keep having issues with power amp when I do it that way since I bought that a long time ago on my old DROID on that account. It keeps defaulting back to trial. I think this case is unique since it was an iap. Every time I add that account back it gets reattached since I initially downloaded off the dummy account. When I couldn't get the account to change for the purchase, I deleted my dummy Gmail account and bought it. I guess I could just cough up money and buy power amp again lol.
kimdoocheol said:
Yeah, but like I said I keep having issues with power amp when I do it that way since I bought that a long time ago on my old DROID on that account. It keeps defaulting back to trial. I think this case is unique since it was an iap. Every time I add that account back it gets reattached since I initially downloaded off the dummy account. When I couldn't get the account to change for the purchase, I deleted my dummy Gmail account and bought it. I guess I could just cough up money and buy power amp again lol.
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Click to collapse
Well the way I understand is you are adding them both to the phone instead of just adding one to the phone and then going in Gmail and adding the email account there.
If I am wrong maybe you need to contact Google and explain the issue and see if they have a fix.
Sent from my SCH-I605 using XDA Premium HD app
Yeah, but what I'm saying is I need both added otherwise power amp always results back to the trial app stating they can't verify my license. Anyways, the tib method worked for me.
So i was using Pure Nexus rom 7.0 for my nexus 6. And i was using 2 step verification with sms option.
But because i was logging in a lot out of my PC and didn't receive the sms codes sometimes, i decided to try Google Authenticator app. Biggest nightmare of my life.
I disabled the sms option to try make the app the default way for using 2 step verification.
Then a Pure Nexus Nougat 7.1.1 rom came out and i wiped everything, without making a nandroid backup (yes i know, so stupid of me).
When i wanted to logged in to my account it asked for a code from Google Authenticator app which is not installed in my phone so i had no way to log in.
I had to ask from help from Google which is apparently has the worst costumer services i have ever seen. I filled the account recovery form which asks me when i created my google account(like i would ever remember) and then i ask me to provide all the details i can.
This week my 5th request to recovery for the account was rejected. Sadly, i get an auto email from google telling me that they couldn't verify i'm the rightful owner. They asked me for more details, but wont tell what details that could be. i have no idea what can i do to prove then im the owner.
What a disappointment from google that i cant even attach photos to the request and that all they do is to tell me to provide more details with an auto message, with no guidance.
Oh, and btw i posted in the google nexus forum and was told the exact same thing as the auto -reply email.
Anyone here had he's account recovered and can tell what detail to provide?