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Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Have you tried charging it off the wall yet?
Reason I ask is because you didn't say if you did or not and from my experience, trying to charge from any laptop or desktop, it simply wont charge. It will hold the charge but not charge the phone.
Other than that, maybe somebody else will be able to help you out. Good luck.
Have you tried pulling the battery and putting it back?
Sent from my MB860 using XDA Premium App
"Have you tried charging it off the wall yet? "
No I did not have an adaptor for the differing sockets (US/EU).
However I successfully charged the phone before via USB from 40% to 100%, without any issues (this happened one time).
Thanks for thaking a stab at my problem.
I would still suggest to buy a usb wall charger and see if that works.
Im no expert. Maybe you need this? http://www.amazon.com/Universal-Europe-Wall-Plug-Adapter/dp/B003LYHJ88
coldfusionb said:
Have you tried pulling the battery and putting it back?
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Two times. Once I left it undisturbed with battery off for 8 hours, second time for about 22 hours. No change.
"I would still suggest to buy a usb wall charger and see if that works."
I'm doing that now. Grean indicator is steady. Will leave it like that for a couple of hours before attempting to turn the phone on.
Well if you have successful charged it via Computer and mow its not working my first guess is the battery. As we all know the phone should come on when plugged in even if the charge was low. Only other suggestion I would have is try a different Computer or charging source, your drivers my be corrupt.
Take it to your local store and plug it in see what happens.
Sent from my HERO200 using XDA App
szepeshazi said:
"I would still suggest to buy a usb wall charger and see if that works."
I'm doing that now. Grean indicator is steady. Will leave it like that for a couple of hours before attempting to turn the phone on.
Click to expand...
Click to collapse
Sounds promising. Not all USB ports on computers can deliver the juice to charge devices. You might have just drained the battery hopefully.
bleuiko said:
Sounds promising. Not all USB ports on computers can deliver the juice to charge devices. You might have just drained the battery hopefully.
Click to expand...
Click to collapse
I have an Alienware Mx17, WTF lol.. I would think this beast to have way more than enough..
To OP, let us know if the wall charger works for you.
Another thought while I'm at it check the condition of your mating surfaces of battery and phone because even if there were no battery installed you'd get the green light I'm sure misrepresenting a full charge
Sent from my HERO200 using XDA App
szepeshazi said:
Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Click to expand...
Click to collapse
There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past.
Phone still doesn't work
"I would still suggest to buy a usb wall charger and see if that works."
I've left the Atrix on the usb wall charger for the whole night. Unfortunately I got the same results when I tried to turn it on, it's still dead.
Additional info: when the phone got toasted, it was on the USB port of my notebook, charging. I set the "stay awake" option (or whatever it is called) to have the screen continuously on while on the USB. I woke up in the night and checked on the phone, it was alive and kickin' after about 6 hours of charging. 3 hours later when I woke up again in the morning, it was gone.
@ksekhar : "There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past."
Username is unique in skype and my username is "szepeshazi". So I'm easy to find. Also, szepeshazi _at_ gmail _dot_ com works. Anyway, why don't you post your sugesstion here?
Checked the mating surfaces, they seem ok to me. Also, I plugged the phone to the another noteebook, a macbook, this also did not change a thing. Thanks for your suggestions, though.
szepeshazi said:
"I would still suggest to buy a usb wall charger and see if that works."
I've left the Atrix on the usb wall charger for the whole night. Unfortunately I got the same results when I tried to turn it on, it's still dead.
Additional info: when the phone got toasted, it was on the USB port of my notebook, charging. I set the "stay awake" option (or whatever it is called) to have the screen continuously on while on the USB. I woke up in the night and checked on the phone, it was alive and kickin' after about 6 hours of charging. 3 hours later when I woke up again in the morning, it was gone.
@ksekhar : "There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past."
Username is unique in skype and my username is "szepeshazi". So I'm easy to find. Also, szepeshazi _at_ gmail _dot_ com works. Anyway, why don't you post your sugesstion here?
Click to expand...
Click to collapse
i've had the same problem and posted problem as well as solutino in the same sub-forum Atrix Q&A. Pls have a look. Good luck.
btw, if your skype name is unique you should have received my msgs and hope you manage to fix your phone.
@ksekhar Ok I found your thread, so basically you're suggesting to charge the phone for a couple of hours, then take the battery off for a minute, then reinsert it and the phone will boot?
I'm pretty sure I tried that already, but doing it again now. Will get back to ya all in a couple of hours.
Yeah, this didn't help either, problem is still the same. I guess there is nothing left to do but send it back to the US of A.
That really, really sucks.
Anyway, folks, thanks for your sincere effort trying to help me out.
szepeshazi said:
Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Click to expand...
Click to collapse
if it doesnt hold a charge .. try replacing the battery with a brand new one cause you probly OVERLOAD the battery
Going with the last one.
I had this same exact problem. I thought my Atrix had died or been bricked somehow. I called support, stupidly before googling it, they were closed and I was going to have to wait and send it in to have it replaced since I'm still in the thirty day window. I then searched online and it turns out you need to charge the phone with the wall charger, because most computers USB ports don't send enough power to it, similar to what the iPad had issues with. As soon as I borrowed my cousin's iPhone wall charger and plugged it in, it turned on immediately and was up to 15% in like ten minutes...Good luck!
My Mozart has died. Just playing Wordament and it came up with the "Goodbye", as if I was turning it off and that was that, nothing. It won't come on again and it shows no signs of life. When I put the charger in, there's no charging light. I've left the battery out overnight and that made no difference either. Odd that it did a shutdown rather than just went off though... does that indicate anything?
Oh and does anyone have a good contact for HTC support/returns...?
Hi dude
I assume you have "DFRouter" installed on your device?
If so, I don't think your device is dead but you'll need an other battery temporarily. Can you get one (or do you now a friend or smth. owning a Mozart as well)?
Nah, I don't have DFRouter, or any homebrew stuff on it. I had planned to try my friend's battery tomorrow when I see him, but as it happens, it's just come back on. From what I'm reading, I may have a faulty power switch. I guess that explains the shutdown behaviour ("goodbye"), as if the power button was pressed down, and why pressing it some more didn't make it come back on. It seems to be OK at the minute, but I guess it's only going to get worse... :-(
"It will not turn on. However, the green indicator LED light on the right front screen lights up when I press button or put the charger in;
he told me he was going to root it and put a new flash on it and said the battery died while flashing.
Ever since, I couldn't get it back to turn on. I read around and people said hard bricking is nearly impossible and this might be soft bricking."
I've been stolen my Atrix so I stopped following it, and I'd like to replace it....
Thanks
when my phone did that it was because it died fully and when i tried to turn it on or charge it with my computer it wouldnt let me . Until i plug it up to my wall , then it finally started charging . when i had hard bricked my phone , i would press the on button and it turned green but then it said error . maybe that will help you ?
Don't really know.
It's what the seller says.
I asked him what he has done to get that, still waiting for the answer...
Stupid thought: maybe the Power On button is broken?
he told me he was going to root it and put a new flash on it and said the battery died while flashing. Ever since, I couldn't get it back to turn on. I read around and people said hard bricking is nearly impossible and this might be soft bricking.
Here is his reply. So, what donc you guys think?
Shaydar said:
he told me he was going to root it and put a new flash on it and said the battery died while flashing. Ever since, I couldn't get it back to turn on. I read around and people said hard bricking is nearly impossible and this might be soft bricking.
Here is his reply. So, what donc you guys think?
Click to expand...
Click to collapse
Get a different battery. If phone doesn't boot >> it's dead.
REAL hardbrick
I have hardbricked two Atrixes in less than 30 days. AT&T replaced both of them and never asked anything about me rooting or unlocking. I can't post links here yet, so google "Briefmobile unlock Atrix." That's the exact procedure I followed.
It worked at least two times. The other two times, it burned something inside the phone. It wouldn't turn on at all. I tried plugging it into a USB port, into the wall, and the LED didn't even come on. The guys at AT&T tried different batteries and none of the phones turned on. So I'm on my third Atrix in 30 days.
xploited said:
Get a different battery. If phone doesn't boot >> it's dead.
Click to expand...
Click to collapse
Yes, but i'need to be sure before buying the Atrix.
Would feel stupid if it really was a hardbrick since i would import from US to France...
And I Also have another battery... The Son of a B**** who stole my Atrix during my holidays didn't have the brain to steal chargers and extra battery while it was clearly sightable... Bitter laugh
Shaydar said:
Yes, but i'need to be sure before buying the Atrix.
Would feel stupid if it really was a hardbrick since i would import from US to France...
And I Also have another battery... The Son of a B**** who stole my Atrix during my holidays didn't have the brain to steal chargers and extra battery while it was clearly sightable... Bitter laugh
Click to expand...
Click to collapse
My guess is that it's hard bricked. (In some hard brick cases phone won't turn on at all).
Don't you think the person selling it to you tried to do everything possible to fix it before offloading it for cheap?
If you need a cheap phone, get a used one, or a heavily used one. LOL.
What's good in paying ANY money for this phone if it doesn't work and most likely never will?
I had a similar issue after I took a swim with my Atrix It powered up fine after letting it sit for a few days, then I powered it off to put the sim card and memory card in, then plugged in the charger to the phone... It wouldn't come back on.. and a green light would come on when I would try to turn it on... I left it sitting charging for a few days, then 7 days after the swimming incident, right before I was going to buy another Atrix off of craigslist, I hit the power button and it came on! Been running like a scalded dog ever since..
Maybe you just need to plug it up to the wall charger for a few hours or over night... before doing so, I would recommend pullling the battery let it sit for a minute or two, then put the battery back in a hook it up to the wall outlet. Hope you get it figured out!
Hey,
I got the lumia from a friend, it was working flawlesly under his account,
I went and did a full clean up for the phone through the menus.
the microsoft "wheels" started spinning for a while, it didn't seem to end, I must have pushed the power button assuming
it will just power up again.
well, it does not,
I tried soft and hard reset but the outcome is withe a NOKIA logo centered in the screen it stays there foreever (I gave it a good 15 minutes to try to see if its doing anything),
on another occation it now shows a lightning sign (no nokia sign) with a smaller "wheel" near by. again stays for good 15 minutes and nothing happens.
its now connected to the power, but I have no idea how to try to proceed.
frustrating, all I did is a clean up and the phone won't boot..
ANY help mostly appreciated,
-tzurs
tzurs said:
Hey,
I got the lumia from a friend, it was working flawlesly under his account,
I went and did a full clean up for the phone through the menus.
the microsoft "wheels" started spinning for a while, it didn't seem to end, I must have pushed the power button assuming
it will just power up again.
well, it does not,
I tried soft and hard reset but the outcome is withe a NOKIA logo centered in the screen it stays there foreever (I gave it a good 15 minutes to try to see if its doing anything),
on another occation it now shows a lightning sign (no nokia sign) with a smaller "wheel" near by. again stays for good 15 minutes and nothing happens.
its now connected to the power, but I have no idea how to try to proceed.
frustrating, all I did is a clean up and the phone won't boot..
ANY help mostly appreciated,
-tzurs
Click to expand...
Click to collapse
I am in the same boat after trying to flash an Australian ROM onto my Rogers Lumia 920. If you don't live in North America you should be able to download Nokia Care Suite and use the Product Support Tool for Store to refurbish or recover the phone. If you live in North America then you will need to wait for a North American ROM to be available. Hopefully soon! Now that the phone is officially released by AT&T I have been checking, almost every hour, for the ROMs. Still nothing. Hopefully with Rogers official release on Monday we will see something.
I'm struggling to understand why would a "factory" out of the box phone will fail to boot.
I have not flashed or rommed anything,
I'm sure I'm doing something wrong because its not logical,
any other suggestions?
-t
Is it charged?
Well, hard to tell,
The situation is that it stays pretty much put on the NOKIA logo in the center of the screen.
Sometimes, with some key sequence I'm yet to "nail" I can get it into a mode where it briefly shows an image of a battery with some red, and an image of an
electric outlet (not sure if it says "connect me" or "I'm connected") but this shows for 4 times (each time disappears) and then the phone goes back to black
then the NOKIA logo in the center.
I've connected it to various computers, charges etc. nothing seem to make an impression on this crazy issue.
hints very welcome,
-t
A short update, and not a very cheerful one,
I handed it here to a local mobile tech shop to try fix it, the guy worked on it (not opening just trying to charge it etc) and
came back to me saying that their (hidden technition forums I guess) forums say it will take a month until they fully understannd how to fix
these devices,
Hey all,
Phone is completely stock never got into flashing roms or anything. Had to ring up my provider to turn on my internet access. They asked me to restart my phone. I held the power button down menu came up, I selected power off phone. From then I have been unable to power it back on.
When left on charge overnight charging LED is orange never turns green.
Tried holding down power button for 10 secs,30 secs nothing.
Tried holding down volume button + power button, nothing.
Tried pressing the button inside the phone when cover off, took out battery basically tried everything possible.
Figuring it might be the battery since when I checked it with a Volt meter the battery was reading 2.9 volts where it should be 3.8v.
Took out my battery from my Incredible S and flipped it since the polarities are different, phone did not respond. I bought a new battery for it anyway just to make sure but they sent me the wrong one that also has the polarity in reverse so flipped it and nothing either. This battery is 3.7v instead of 3.8v but in any case this should probably not make any difference.
The phone just refuses to power on with no signs of malfunction before that.
Anybody have any ideas?
iroczinoz said:
Hey all,
Phone is completely stock never got into flashing roms or anything. Had to ring up my provider to turn on my internet access. They asked me to restart my phone. I held the power button down menu came up, I selected power off phone. From then I have been unable to power it back on.
When left on charge overnight charging LED is orange never turns green.
Tried holding down power button for 10 secs,30 secs nothing.
Tried holding down volume button + power button, nothing.
Tried pressing the button inside the phone when cover off, took out battery basically tried everything possible.
Figuring it might be the battery since when I checked it with a Volt meter the battery was reading 2.9 volts where it should be 3.8v.
Took out my battery from my Incredible S and flipped it since the polarities are different, phone did not respond. I bought a new battery for it anyway just to make sure but they sent me the wrong one that also has the polarity in reverse so flipped it and nothing either. This battery is 3.7v instead of 3.8v but in any case this should probably not make any difference.
The phone just refuses to power on with no signs of malfunction before that.
Anybody have any ideas?
Click to expand...
Click to collapse
Looks like a paperweight. You should use warranty.
dansou901 said:
Looks like a paperweight. You should use warranty.
Click to expand...
Click to collapse
Bummer and it is still under warranty but the problem is I am in Australia at the moment (bought in Europe) Would send to relatives but can't find invoice.
So I am out of luck. I spoke with HTC technical support they were absolutely useless, knew less than me. Last time I ever buy a HTC. Incredible S speaker died about 2 months after warranty. Now this with the Desire X, I guess spending $300+ on a phone gets you about 12 months use and you can throw away, great....
Is there anyway to flash new firmware onto the phone even without being able to power it up? When I connect the phone to PC nothing happens nothing it recognized on PC that anything is plugged in.
iroczinoz said:
Bummer and it is still under warranty but the problem is I am in Australia at the moment (bought in Europe) Would send to relatives but can't find invoice.
So I am out of luck. I spoke with HTC technical support they were absolutely useless, knew less than me. Last time I ever buy a HTC. Incredible S speaker died about 2 months after warranty. Now this with the Desire X, I guess spending $300+ on a phone gets you about 12 months use and you can throw away, great....
Is there anyway to flash new firmware onto the phone even without being able to power it up? When I connect the phone to PC nothing happens nothing it recognized on PC that anything is plugged in.
Click to expand...
Click to collapse
I'm afraid no...
desire x dead
iroczinoz said:
Hey all,
Phone is completely stock never got into flashing roms or anything. Had to ring up my provider to turn on my internet access. They asked me to restart my phone. I held the power button down menu came up, I selected power off phone. From then I have been unable to power it back on.
When left on charge overnight charging LED is orange never turns green.
Tried holding down power button for 10 secs,30 secs nothing.
Tried holding down volume button + power button, nothing.
Tried pressing the button inside the phone when cover off, took out battery basically tried everything possible.
Figuring it might be the battery since when I checked it with a Volt meter the battery was reading 2.9 volts where it should be 3.8v.
Took out my battery from my Incredible S and flipped it since the polarities are different, phone did not respond. I bought a new battery for it anyway just to make sure but they sent me the wrong one that also has the polarity in reverse so flipped it and nothing either. This battery is 3.7v instead of 3.8v but in any case this should probably not make any difference.
The phone just refuses to power on with no signs of malfunction before that.
Anybody have any ideas?
Click to expand...
Click to collapse
MAIN BOARD ISSUE !! iAM 100% SURE WE GET DOESNS OF THIS PROBLEM !!
gidbi9952 said:
MAIN BOARD ISSUE !! iAM 100% SURE WE GET DOESNS OF THIS PROBLEM !!
Click to expand...
Click to collapse
We had a few, that's right. But not enough to call it a mistake happened during assembly I think...
gidbi9952 said:
MAIN BOARD ISSUE !! iAM 100% SURE WE GET DOESNS OF THIS PROBLEM !!
Click to expand...
Click to collapse
Is this something I can replace myself without to much problem? Any idea on cost of mainboard?
iroczinoz said:
Is this something I can replace myself without to much problem? Any idea on cost of mainboard?
Click to expand...
Click to collapse
I saw one for 150 € somewhere on the internet, it's relative easy to replace. But I think it's cheaper to buy a new one...
iroczinoz said:
Is this something I can replace myself without to much problem? Any idea on cost of mainboard?
Click to expand...
Click to collapse
Maim board not for sale for phones normally...what iam doing is,check warranty first coz this fault covered by warranty even if u dont have receipt service centres have to fix it. If out of warranty look for broken phone online swap main board carefully. Not difficult..
Yeah for 150 euro not worth the money rather buy an LG. I will try and get it fixed under warranty but I know in Czech if you don't have receipt they don't talk to you. Would have thought they would have the serial number in database along with date of purchase.
job
dansou901 said:
We had a few, that's right. But not enough to call it a mistake happened during assembly I think...
Click to expand...
Click to collapse
any technician job in achen ?! let me know ...Ive 7 years experience :laugh:
gidbi9952 said:
any technician job in achen ?! let me know ...Ive 7 years experience :laugh:
Click to expand...
Click to collapse
There should be.... Just search around. But I can't help you further, sorry.