Heart Rate Sensor bug on S6E killing battery life, anyone else? - Galaxy S6 Edge Q&A, Help & Troubleshooting

My S6 edge is being very strange, and i am not sure if it was happening all along and i didnt notice it or if it just started recently. but I recently bought an Obliq crystal clear case for the back of my phone, and when i have it on my phone and put it down, i can see the whole case light up red because of the heart rate sensor turning on. This only happens when you put something near the heart rate sensor, so by putting your phone back side down, the heart rate sensor turns on and stays on when its sitting on a table top. I am afraid this is severely hurting the battery life of my phone. Can anyone else tell me if you are experiencing the same problems or do i have a defective phone or do i have a setting out of wack? See a video of the problem on youtube below.

Un install goggle fit. If you have it. From what I've heard its a bug with it

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Screen turns on at any movement through sensor

Since today my screen goes on when any movement over the sensor on the top of the phone.
You see the little sensor at the top next to the N of Sony EricssoN? Well, if i go with my hand an inch above over it my screen turns on! So in my pocket the screen is constantly on obviously and this drains my battery very fast as the screen is the most heavy battery drainer of your phone.
My wife has the same phone and she doesn't have this problem.
Does anyone have any idea how I can switch this off?????
this is very annoying!
Cheers,
Arnold
Odd, i dont have this issue.... how does one turn on the prox senser anyway?
turning off is now more my concern I have no idea what happened. Of course I play lately a lot with it since I rooted it, so I might have changed something which effect on this sensor...

Smart Stay issues

Hey everyone,
I'm having issues with my screen not turning off at times and I think it has to do with Smart Stay. I'm not even looking at the screen and the screen would stay on. Last night I was playing around with my phone, I left the room, came back and my screen was still on. The other issue I have is when I'm reading a long email the screen would turn off. Is this a software issue or do I have a defective phone?
Forgot to mention, I have the Rogers version.
Wirelessgirl said:
Hey everyone,
I'm having issues with my screen not turning off at times and I think it has to do with Smart Stay. I'm not even looking at the screen and the screen would stay on. Last night I was playing around with my phone, I left the room, came back and my screen was still on. The other issue I have is when I'm reading a long email the screen would turn off. Is this a software issue or do I have a defective phone?
Forgot to mention, I have the Rogers version.
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Your face has to be centered in the upper right hand camera. That is a little off centered. So turn your front facing camera on and center your face. That's where your face should be. It's not using your eyes but it's using facial recognition to stay on.
As for your screen not turning off... how long is your screen set out for?
Lastly, turn smart stay off and see if it does the same. That will let you know the real problem.
I have noticed this effect on my phone as well. Above my computer area, is a lamp, that is somewhat round. Every once and a while the smart stay will detect an object that it thinks is a head, however it is not. So the screen will stay on. Just move it. The smart stay does not work 100% in lower ambient light also. So if this screen off issue is occurring more often at night or in low light environments, that is fairly typical. Your phone is fine.
SlimJ87D said:
Your face has to be centered in the upper right hand camera. That is a little off centered. So turn your front facing camera on and center your face. That's where your face should be. It's not using your eyes but it's using facial recognition to stay on.
As for your screen not turning off... how long is your screen set out for?
Lastly, turn smart stay off and see if it does the same. That will let you know the real problem.
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Ok, I turned on my front facing camera to center my face. I have to say that's an awkward way of holding the phone to make sure Smart Stay detects your eyes.
My screen is set to time out for 30 seconds.
I did turn off smart stay last night and my screen turned off. I know it's an issue with smart stay. But could it also be a front facing camera issue? It seems to take pictures okay though.
get out of the house now. You have a ghost.

[Q] partly blue screen after getting exposed to direct sunlight, HELP :(

So I was in the car going to somewhere
I placed my Samsung galaxy S-I9003 in my lap
so when I get off the car, my phone fell I didn't realized it ( STUPID ME. )
And it was exposed to Direct sunlight for about 5-7 mins and my estimation of the temperature was about 30+ Degrees
I realized that my phone was not in my bag or pocket, i checked outside the building and it was there.
when i turned it on, some part of my phone has some bluish things
So Anyone who had the same problem as mine, please comment here what was your way on fixing it.
Thanks!
and the camera is not working too.. pls help..

screen doesn't light up in a low temperature

Hello,
I've noticed lately strange thing in my new S3 (not branded, not rooted, official 4.1.2). I've spent Last weekend in mountains, it was about -9 celsius degree, and I had my phone in an external pocket so it had probably frozen a little. When I tried to take a picture, the screen remained dark, only the touch buttons lit. When I tried to reboot with the side button, I saw "samsung galaxy SIII..." sign, and a blue wheel, and heard the sound, but than the screen remained dark.
The phone rang for an incoming call, once I was able to answer by touching the dark screen, second time I failed to answer (obviously it got colder).
After moving the phone to internal pocket when it got warmer, screen got back to life.
It happend again when I put my S3 into holder in a cold car (still in the mountains - though I wouldn't connect it with the altitude above sea level ).
I'm curious if it happend to someone else?
I wonder if it's due to AMOLED properities, or rather hardware malfunction?
I will contact support, but since manual recommends using the phone in 5-35 C degree temp. range, I'm affraid, they can evade.
Now the Q&A section is sad because you ignored it

NEW S6 Edge Owner needs some help :)

Hello everyone,
As the title suggests I'm now another proud owner of the Samsung Galaxy S6 Edge (SM-G925F) and immediately a few questions rose.
First of all, I unboxed my device and did the first power on. However, I noticed something weird. From the 1st power on it only had 3% battery ! Is this normal guys? From all of the unboxing videos I watched on YouTube all of them where 40% + after the 1st power on! Is it normal to be so low ?? So, I immediately shut it down and got it charging.
Second, after plugging it in to charge it started from 0%. Probably it even lost these 3% it had lol. Anyway, charging started nice and fast but I noticed another thing. The phone got really hot while charging! Is this normal again? The back was quite hot and the aluminum bezels on the sides as well (especially side lower parts). I know that this device has fast charging so it may be this and also maybe that it started charging from too low , 0% .
(UPDATE: now that it is at 99% it's has really cooled down)
My 3rd question is probably a foolish one but forgive me please. :silly: When I got it out of the box, since I'm a crazy perfectionist, I started examining the body of this jewel with a really bright torch light hahaha. Everything seemed flawless apart from a couple of tiny little marks on the lower left part of the home button. (not scratched some kind of marks like tiny glue residue maybe) They didn't get away after wiping them, even with little water on a cloth. Also, they are not really visible. Maybe they are a bit in really bright conditions but still you should look for them to see them. So, are these kind of tiny imperfections normal too? I guess so, but just wanted to say hahahha.
One more. My heart rate sensor seem to have a little plastic protector applied on it. Am I right? I'm quite afraid to pull it so, is there a little membrane there? In camera, I'm not sure.
Thanks in advance and have fun happy owners!
When I got my first smartphone, the Motorola Droid Ultra on initial boot it had 1% battery, so battery being low on first boot is not unheard of. Yet you are right that it should have 40% on initial boot. The battery going to zero before going up again is something I have experienced as well. The phone getting hot is expected with how rapidly energy enters the battery. The last two I am unsure about. If you can remove the plastic do so
Snowby123 said:
When I got my first smartphone, the Motorola Droid Ultra on initial boot it had 1% battery, so battery being low on first boot is not unheard of. Yet you are right that it should have 40% on initial boot. The battery going to zero before going up again is something I have experienced as well. The phone getting hot is expected with how rapidly energy enters the battery. The last two I am unsure about. If you can remove the plastic do so
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Thanks for your quick response!
Alright, so yea the low 1st power-on battery seems normal. I also asked Samsung and they say it's normal since they don't set any specific charge amount from factory but they just use it as much as needed (for quality control, I assume).
About the heart rate sensor yea, I realized that it has a little protector film which can be removed.
Also, what I told about the little "marks" on home button let me explain. You can't actually see this normally. You have to have your home button fully clean and then point a bright torch to it and then look carefully on the bottom left part of it and you can see some tiny little "marks" but still can't see them at every angle. However, they are not scratches, it may just be some little debris or glue residue under the button surface, probably on the fingerprint scanner. (maybe during assembly) But again this is from a crazy perfectionist's eye! :laugh::laugh::laugh: You can't see it in normal use. I guess if you take many S6 Edges out of the box and start examining them with a powerful torch, mm by mm for sure you will find different kind of "imperfections" in any of those. This thing must be the same for every device. But I like doing it just to know if there's something there in the first place.
Also, about the warm up thing. I updated to Android 6 and performed a hard reset afterwards. Also I disabled fast-charging from the menu. (don't know if it's also disabled when you charge the phone fully shut down tho.) In normal use the temperature is fine. When charging tho (when shut down) it warms up quite a bit on rear and on side bezels. So, you S6 Edge does the same?
Thanks a lot.
Snowby123 said:
When I got my first smartphone, the Motorola Droid Ultra on initial boot it had 1% battery, so battery being low on first boot is not unheard of. Yet you are right that it should have 40% on initial boot. The battery going to zero before going up again is something I have experienced as well. The phone getting hot is expected with how rapidly energy enters the battery. The last two I am unsure about. If you can remove the plastic do so
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Also, 1 last question (detail style again).
When you start up the notification led lights dark blue and then lighter blue in sequences. So when it does that, I can tell that there is a little "2nd" led that lights up on the right side of the notification led and makes it brighter blue. My question is that, can you see that in yours? I ask this because in my Galaxy Alpha you can't tell where the "little leds" are but you just see a clean light changing colors. On S6 Edge though, you can tell that the notification led area must be somehow "splitted" so like there is "another little led" on the right side lighting up and changing the color. Is it the same to you?
Thanks
The low battery percentage you had in your phone is just normal.
The phone gets hot when it's being charged especially when it starts from a very low percentage. Do you imagine the amount of energy getting into your phone's battery? That's a lot.
Speaking of leds, mine has the same too.
Hope you have a great time with your phone!
Sent from my SM-G920F using XDA-Developers mobile app
TheLegend975 said:
The low battery percentage you had in your phone is just normal.
The phone gets hot when it's being charged especially when it starts from a very low percentage. Do you imagine the amount of energy getting into your phone's battery? That's a lot.
Speaking of leds, mine has the same too.
Hope you have a great time with your phone!
Sent from my SM-G920F using XDA-Developers mobile app
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Thank you man. I noticed something else too though which worried me quite a lot. I will post it on another topic itself though so it can maybe be helpful for other owners too.
SGAlpha said:
Thank you man. I noticed something else too though which worried me quite a lot. I will post it on another topic itself though so it can maybe be helpful for other owners too.
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Okay.
Sent from my SM-G920F using XDA-Developers mobile app

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