So, for the second time this month my phone suddenly won't let me unlock it with fingerprint or backup password. I unlocked it with the find my mobile site. Bit now it is unusable. I have tried to registered my fingerprints again but with no help. Anyone have a solutions for this that don't need me to reset my phone? The sensor works in other apps like like finger security or paypal so it must be a software issue.
In advance thanks!
Do you have Greenify installed?
I have the same problem with fingerprint unlock no longer working.
It worked flawlessly for a few weeks then had occasional failures but now has totally packed up.
I have rescanned my finger several times and it will work for a day or two before failing to work at all again.
Is it me or is it a fault with the phone.
I do some DIY around the house, so it is feasible that my prints are eroded and causing it not to be recognised.
Is this possible? If yes, then a fingerprint unlock system is badly flawed and unreliable.
dog-man said:
I have the same problem with fingerprint unlock no longer working.
It worked flawlessly for a few weeks then had occasional failures but now has totally packed up.
I have rescanned my finger several times and it will work for a day or two before failing to work at all again.
Is it me or is it a fault with the phone.
I do some DIY around the house, so it is feasible that my prints are eroded and causing it not to be recognised.
Is this possible? If yes, then a fingerprint unlock system is badly flawed and unreliable.
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Click to collapse
I am having the exact same problem..was working fine for the first few weeks, works 3/10 times on the first attempt now
I have flashed UK unbranded firmware and so far, it is working within the first 3 attempts.
Related
Hi all, I have recently bought an international Galaxy S6 EDGE. My fingerprint scanner was working fine until yesterday. My friend somehow managed to get INTO my phone with fingerprint locked. He was able to unlock it. I was shocked. He got into it twice. Sometimes it allows him to get inside, sometimes it doesn't. Today, I managed to unlock my phone, using fingers I have never registered before. I wiped my home button several times with wet tissue etc. Still same.
Light taps on the home button unlocks my phone. But if I hold my unregistered fingers there, it will show no match.
I am seriously confused. I hope somebody can shed some light on this issue!
Thank you.
EatYourMeals said:
Hi all, I have recently bought an international Galaxy S6 EDGE. My fingerprint scanner was working fine until yesterday. My friend somehow managed to get INTO my phone with fingerprint locked. He was able to unlock it. I was shocked. He got into it twice. Sometimes it allows him to get inside, sometimes it doesn't. Today, I managed to unlock my phone, using fingers I have never registered before. I wiped my home button several times with wet tissue etc. Still same.
Light taps on the home button unlocks my phone. But if I hold my unregistered fingers there, it will show no match.
I am seriously confused. I hope somebody can shed some light on this issue!
Thank you.
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Click to collapse
Weird indeed, this never happens to me, though directly after turning on my device, i received an update, that said something about Fingerprint sensor, I don't know whether it was an issue that got fixed by the update. Maybe you should search for that update if you don't have it installed already
Skhulile said:
Weird indeed, this never happens to me, though directly after turning on my device, i received an update, that said something about Fingerprint sensor, I don't know whether it was an issue that got fixed by the update. Maybe you should search for that update if you don't have it installed already
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Click to collapse
Latest updates already installed. No idea what is happening.. I already tried switching locks then back to fingerprint. Same thing.
EatYourMeals said:
Latest updates already installed. No idea what is happening.. I already tried switching locks then back to fingerprint. Same thing.
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Click to collapse
Did you try deleting all fingerprints and assigning new ones? If that doesn't help I think your last resort would be a factory reset
Spoke to Samsung today. They say it's a known issue and the device needs to be reflashed or if it's less than 28 days old your entitled to a new phone.
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
knijntjes said:
Im also having this problem, and many more people i believe. There are some fixes to this like heating it up or something. For some people it works, for some it doesn't.
EDIT: there's a video on youtube about it, you can try it.
https://www.youtube.com/watch?v=jrpnlP4_MvU
Click to expand...
Click to collapse
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
anderledani said:
My Alpha was working normally for 3 weeks, and then a day, it started to give an error when trying to unlock with fingerprint: "an error has occurred with the fingerprint sensor"
I unlocked it with password, then switched off fingerprint lockscreen. Then when I tried to turn it back on (click on the fingerprint manager) it dropped this error again "an error has occurred with the fingerprint sensor".
I have done factory reset, reinstalled with odin, downgraded to 4.4.4, no success. Then I took it to the service centre, they have replaced the home button and updated the software (to the same it was on it previously: 5.0.2 COI3, XEH region). The fingerprint worked at the service centre when I tried it. Then I went back home, done factory reset, few hours elapsed, then I tried to register my fingerprint, and this error showed up again. I reinstalled it with odin, with kies, downgraded to 4.4.4, deleted fingerprint app data, no success. I have found nothing helpful on the internet with hours of searching. It should be software related I think, it's very unlikely, that the hardware error (like unglued home button or something) occurred again, within this kinda short time.
Please help me, what to do. I would be very grateful
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Click to collapse
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
Andraxo said:
you're not missing out on anything , the finger print scanner is garbage , it works on my phone and its complete garbage
it dosent work 80 percent of the times its basically garbage , the whole phone is honestly but thats another story , iregret buyign this crap 0 roms 0 support fk this phone
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Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
UniversalKID said:
Your way of handling the phone is garbage. You are for sure an iPhone fan.
Sensor works 100%.
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Click to collapse
Going to second this, the fingerprint scanner works great for me, also slating a phone because it doesn't have any unofficial support is stupid.
Anyway probably best to send it back
anderledani said:
I've seen it but I'm afraid that the screen or something will unglue due to the heat...
I ordered Premium Warranty Shipping, with spare phone, I hope they fix it but I will tell them firmly to replace the full phone or refund me the 510$ what's on the receipt.
But I'm open for any solution if anybody have it.
Click to expand...
Click to collapse
i had this issue hair dryer really fix this issue ... if you are afraid of your screen ..put something on a screen like a book or anyother everything will be fine but .. it just a temporary fix u will get the issue again after 3 to 4 days again heat it up then problem will disapper and it will go on and on ....
Hi guys
When I bough my Poco, the fingerprint reader was incredibly fast. It unlocked the phone almost instantly.
however, now after about 2 weeks (I have the lated updates installed) the fingerprint reader is slightly slower. Also, I have noticed that it's slowest on the first attempt at reading the fingerprint. That is, it doesn't always pick up my fingerprint on the first attempt. It doesn't even vibrate - which normally indicates that the fingerprint was read but not recognized. It just fails to respond in any way.
However, on every attempt after the first one, it's much faster and always recognizes the fingerprint.
That is, untill I lock the phone and put it aside for a few minutes. After that, again, the first unlock will be slow or unresponsive. And then the cycle repeats.
Is anyone else experiences this? How can I fix this ? or is it a known bug?
Once in a while when this happens to me, i restart the telephone (once a week probably).
Verstuurd vanaf mijn POCOPHONE F1 met Tapatalk
I tried that . It didn't work.
mahela007 said:
Hi guys
When I bough my Poco, the fingerprint reader was incredibly fast. It unlocked the phone almost instantly.
however, now after about 2 weeks (I have the lated updates installed) the fingerprint reader is slightly slower. Also, I have noticed that it's slowest on the first attempt at reading the fingerprint. That is, it doesn't always pick up my fingerprint on the first attempt. It doesn't even vibrate - which normally indicates that the fingerprint was read but not recognized. It just fails to respond in any way.
However, on every attempt after the first one, it's much faster and always recognizes the fingerprint.
That is, untill I lock the phone and put it aside for a few minutes. After that, again, the first unlock will be slow or unresponsive. And then the cycle repeats.
Is anyone else experiences this? How can I fix this ? or is it a known bug?
Click to expand...
Click to collapse
Bro u have to factory reset your phonr
Why?
goodix or fpc, check on device info app on ps..
samexex said:
goodix or fpc, check on device info app on ps..
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Click to collapse
I have absolutely no idea what those words mean.. :/
Goodix of Fpc is the name of something (a hardware probably) that you can chek using the "device info" app on the playStore. You have one of these and he want's to know which.
Ah.. thank you.
After some googling, I found that it's probably because the phone takes a bit longer to wake up on the new update. If I wake the phone up with the lock button and then try the fingerprint reader, it's almost as fast as before and it doesn't miss the first attempt.
Hi,
I bought a new S9+, finished initial setup and app / system updates and everything. 10 min later, my phone cant unlock easily or lags while unlocking, there is no adaptive brightness anymore, no screen rotation happening. After couple of hours trying to figure out what is wrong I finally hit upon the *#0*# sensor test method.
Here's what I found. Upon restart when I check sensors, they are all working fine. I have none of the issues mentioned above. When I leave the phone for a while and then run the sensor test again, I see all sensors have stopped. All the issues I mentioned above are back too.
Have any of you heard of this issue with the S9+. I will send it out for warranty if it is hardware, but I'd like to try any solutions on the phone that do not involve rooting it or voiding the warranty.
Thanks
Gun
I haven't heard anything like this, but I would suggest make sure it's updated and if needs be do a factory data reset.
If that doesn't help just send it in for warranty service.
It is completely updated and multiple factory data resets were done. Looks like this is a new issue then. I'll send it back.
Gun
So I have this Verizon unlocked SM-G965U and decided to flash it with firmware SM-G965U1, after setting up the fingerprint lock, it will shut off a few seconds after the screen goes off. If I remove the option to unlock the phone with the fingerprint it will not shut off. It started happening after I flashed it, and it did not happen before today.
I already tried flashing a second firmware, right now it’s currently on build PPR1.180610.011.G965U1UE6CSI1
I decided to update and change the firmware to SM-G965U1 because the one I got from Verizon wasn’t giving me updates at all (it was stuck on security updates from April 2019). I’m not in the US so I decided to go for the unlocked firmware model to get updates.
I found people who have had this in the past but no one seems to give a definitive fix. I don’t think this is a hardware issue.
Has anyone found this issue before and fixed it?
Should I try flashing another firmware coming back to the original model (SM-G965U)? (Is there any risk if I flash the firmware with carrier?)
Thank you!
So pretty much two days later and I have come to the conclusion that the issue with the phone is hardware related. I've don research online and several report they had the same problem after getting it wet, while others never got it wet, so that's why I had hopes mine was not a hardware issue. Granted I DID get the phone wet but the symptom described on the first post started after the second day i got it wet and right after I flashed my unit.
Just for the record, I flashed the phone back and forth from SM-G965U to SM-G965U1 (that's when I got the shutting down issue when fingerprint lock is enabled), reverted it to SM-G965U (tried at least two different firmwares), and finally settled in SM-G965U1 (I mean, why not?). I did try firmware with security patch prior to September 1st 2019 (since a user suggested that's when he got the issue on his phone).
Firmwares used to test:
SM-G965U1_1_20190816080114_wltpjfnoy9_fac
SM-G965U_1_20190910091240_jebmc6r22k_fac
VZW-G965USQS6CSH3-20190822152617
Now I see why nobody dared to reply to my post... I think I covered all the bases here, otherwise please let me know.
rstevep8 said:
So pretty much two days later and I have come to the conclusion that the issue with the phone is hardware related. I've don research online and several report they had the same problem after getting it wet, while others never got it wet, so that's why I had hopes mine was not a hardware issue. Granted I DID get the phone wet but the symptom described on the first post started after the second day i got it wet and right after I flashed my unit.
Just for the record, I flashed the phone back and forth from SM-G965U to SM-G965U1 (that's when I got the shutting down issue when fingerprint lock is enabled), reverted it to SM-G965U (tried at least two different firmwares), and finally settled in SM-G965U1 (I mean, why not?). I did try firmware with security patch prior to September 1st 2019 (since a user suggested that's when he got the issue on his phone).
Firmwares used to test:
SM-G965U1_1_20190816080114_wltpjfnoy9_fac
SM-G965U_1_20190910091240_jebmc6r22k_fac
VZW-G965USQS6CSH3-20190822152617
Now I see why nobody dared to reply to my post... I think I covered all the bases here, otherwise please let me know.
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Click to collapse
Turn off the fingerprint gestures I had that problem and after turning the gestures off it started to be Normal
pshrey said:
Turn off the fingerprint gestures I had that problem and after turning the gestures off it started to be Normal
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Click to collapse
Nah... I never had those gestures activated to begin with. Besides, I performed a hard reset and even flashed different firmwares with no luck. Only option now is to replace the fingerprint sensor.
You're not the only one with this problem. The solution is to turn off fingerprint unlocked.
https://us.community.samsung.com/t5...screen-shut-off-fingerprint/m-p/470863#M13720
I hate to bump a old thready but I just got the s9 new to replace my s7. Upon setting up the phone with my finger print I am experiencing the same exact problem... Has this not been solved? Also turning off finger print log in seems like it's not addressing the issue. I've never had this problem with my s7 and feel like this isn't going to be good if a new s9 is already experiencing this problem...
Thanks,
-Nigel