Related
Anyone know where the water sensor is? I deep sixed my phone, but I grabbed it out instantly. It does work perfectly fortunately. I want to check to see if the sensor is triggered.
Thanks!
Jeff
The battery has water sensor sticker.
sonysw said:
The battery has water sensor sticker.
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Click to collapse
Really? none in the phone.. Cool.. is it by the contacts? What color is it supposed to be? Mine is red. Probably not good! lol
Thanks
Jeff
newalker91 said:
It's inside of the phone so people stop trying to peel it off and lie to us about whether or not it has gotten wet. I've seen too many phones come in with little red specs and glue residue where there used to be a litmus indicator, then when I ask if they've gotten it wet "Oh no, it's never even been near water!"
If you have a T6 you can open up the phone and check, but if it is removed I can promise you that most techs will automatically refer you to asurion. I'd rather see a slightly pink sticker than a missing one.
EDIT: With your sticker being red, it's been soaked. They'll be sending you to asurion if you step into any tech centers.
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Ok, If I use my friends battery , will they open the phone anyway for a exchange to see, I want another one?
Thanks
Doesn't matter we sprint techs don't go by the litmus paper anymore anyway. At some point if the liquid corrodes your circuit board, or sits standing somewhere in your phone w/o evaporating, it is then we will deem it Damaged Beyond Repair.
newalker91 said:
They will. Every phone gets completely dismantled before it gets exchanged to inspect for improper use. Red sticker or no sticker, you're pretty much screwed on that.
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Ok, I do have protection from sprint ($8 a month) , should I just claim lost or does it matter? Protection covers water damage too right?
newalker91 said:
Just tell them you sunk it in water. It'll be a $100 deductible that you can place on your bill or pay over the phone. If you say that you lost it they'll black out the ESN on the phone so it'll be of no use anyways. It's cheaper to swing by an electronics store, pick up a T6 screwdriver and a pry tool, get some denatured alcohol from a hardware store, and scrub the phone clean on the inside with a stuff bristle art brush. Denatured alcohol cleans away any corrosion and once its clean your phone will run perfectly fine.
Click to expand...
Click to collapse
+1
10 char
Funny about water damage..i know people that just say it was lost now
Sent from my MB855 using XDA App
In the Atrix the water indicator is on the inside of the back plate, and if you look closely at the breakdown of the Photon in this video below, it seems that at time index 2:00 you also see a red looking water mark below the round disc at the bottom of the back plate.
At time index 2:44 it seems that on the circuit board itself it looks like there are 8 strips, but I can't tell if they are water indicators.
Bottom line, I doubt Sprint Tech would go through all this trouble to dismantle the Photon to see if the water indicator (if that's what those things are) do show any water damage.
(click on image for a bigger full size view)
Mind you the Teardown video is not for the faint of Heart. lol
TS out
newalker91 said:
As best practice, my techs are required to break a phone down completely and rebuild/repair it to try and fix any issues prior to ordering a new one. This may require the customer to wait an hour, but it's best for everyone involved. They won't have to set up a new phone or be exposed to new problems, and it keeps our exchange rate down. In this process they will find anything like that.
(Have to meet a load of ridiculous quotas set by Sprint to make any commission. We're the largest third party dealer in the midwest, yet our techs get minimum wage + commission if they meet Sprint's nearly impossible requirements. It's pretty bogus and get's frustrating when customers throw a ***** fit when we try to protect our paychecks before handing them a new phone on a silver platter.)
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Click to collapse
I am within the 30 days, I wonder if they will tear down the phone. Normally, I got a replacement fast.
I'm going to borrow my friends battery and try.
If they do bomb it out, can I pay the deductible and get a new one right there?
newalker91 said:
As best practice, my techs are required to break a phone down completely and rebuild/repair it to try and fix any issues prior to ordering a new one. This may require the customer to wait an hour, but it's best for everyone involved. They won't have to set up a new phone or be exposed to new problems, and it keeps our exchange rate down. In this process they will find anything like that.
(Have to meet a load of ridiculous quotas set by Sprint to make any commission. We're the largest third party dealer in the midwest, yet our techs get minimum wage + commission if they meet Sprint's nearly impossible requirements. It's pretty bogus and get's frustrating when customers throw a ***** fit when we try to protect our paychecks before handing them a new phone on a silver platter.)
Click to expand...
Click to collapse
I had know Idea that it was like that. I be more aware of that in the future, although I have never thrown a fit over it. Can we have a little more insight on your quotas, just to better understand?
newalker91 said:
Under your 30 days it's worth a shot. Tell them you were having issues with the phone randomly shutting off and it's a known issue.
This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one. In addition to this, we also have to main 80% customer satisfaction (random survey calls to customers on a 5 point scale) which is really difficult because they take out their frustrations with Sprint on us regardless of us explaining the survey to them.
In all of this, if we miss our exchange budget 3 months in a row, we go onto a performance plan. Miss it again, you're fired. In order to get paid a bonus, we have to be 10% under our budget, not just hit it. Plus we have to hit our repair rate, 80% CSAT, 75% ReadyNow participation and hit a top profit level. In the end, our commission with all of this being hit is only about $250-300 on top of our minimum wage. For the most part, we only get minimum wage.
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"This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one."
Can I get a little more clarification on this?
Do sprint stores go threw techs like theirs no tomorrow? I always give 5*, unless someone from ACS wants to lie to me and said they have taken care of something and it takes talking to 3 others to get it cleared up.
How can techs be held responsible for unrepairable phones. Do you just limit the tickets that are processed for repairs until a tech can determine weather or not the phone can be fixed?
Just curious, been with sprint since 2002, and I feel the more one knows how a company works, the better it is on working with customer service.
Wow. I feel your frustration. Why can't the manufacture/or warehouse be held more responsible for what they ship as a "New or Refurbished Phones". And why are their not more "loner phones" to keep exchange rates down, until a phone can be repaired. I know overhead has to be kept down, but having 50 to 75 loner phones would be ideal, wouldnt it?
Is it possible to have customer service take the hit on these promises that it can be exchanged? And "like for like" phones seems like a waste of resources.
I got a couple of more question but I will just PM you tomorrow. I don't want to change the focus of the thread.
Thank you for the insight.
newalker91 said:
I'm still fighting to get the warehouses to be more responsible, but it's a fruitless battle. Every Sprint store in America faces the issue of lazy refurbishing.
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I feel your pain. We do 7-800 ticket a month with only FT two techs and one part timer. The last thing we need is defective replacements. The joke in my shop is that "Does it work" is not on the checklist.
Lokifish Marz said:
joke in my shop is that "Does it work" is not on the checklist.
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Click to collapse
qft! I cant believe how many defective units come in, and my store is only 6 months old - were not super busy but still see a large number of bounces.
newalker91 said:
Under your 30 days it's worth a shot. Tell them you were having issues with the phone randomly shutting off and it's a known issue.
Our quotas are like this: They base it on your number of tickets you process per month, and my store does about 600 tickets per month. There are three types of transactions, triage (fixes that require no parts), repair (parts) and exchanges. Your repair rate must exceed 35%. Your exchanges must not exceed your budget. The budget varies by store, but is normally around 22% of your tickets. My store's budget is 122. This budget includes all of the phones that we receive from the factory that are already defective and have to bounce back to order another, which I've been fighting since day one. In addition to this, we also have to main 80% customer satisfaction (random survey calls to customers on a 5 point scale) which is really difficult because they take out their frustrations with Sprint on us regardless of us explaining the survey to them. We also must have 75% in ReadyNow participation, where we have to set up their phone and teach them features on it. I dislike this greatly as this is something only the sales end should be held accountable for because I don't have time to teach people their phone when I have a line of customers. Most people will say no we didn't do ReadyNow with them on the survey even when I tell them we did. In all of this, if we miss our exchange budget 3 months in a row, we go onto a performance plan. Miss it again, you're fired. In order to get paid a bonus, we have to be 10% under our budget, not just hit it. Plus we have to hit our repair rate, 80% CSAT, 75% ReadyNow participation and hit a top profit level. In the end, our commission with all of this being hit is only about $250-300 on top of our minimum wage. For the most part, we only get minimum wage.
Click to expand...
Click to collapse
This is why I'm a tech for a corporate store
We process just as many phones, but our metrics are a little easier. CSAT is only 73%, ReadyNow isn't even a metric as far as techs are concerned, and exchanges aren't budgeted as a gross total, we just can't allow our exchange rate to go above 35%. We also have the Slate diagnostics test, which we have to hit 50% being run on compatible devices.
That being said, I've only been with sprint since the end of june, and I've hit these numbers and then some without really trying. Individually I've worked on about 150 phones this month, and the other two techs are also right around that number, with even better metrics.
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
This is why I'm a tech for a corporate store
We process just as many phones, but our metrics are a little easier. CSAT is only 73%, ReadyNow isn't even a metric as far as techs are concerned, and exchanges aren't budgeted as a gross total, we just can't allow our exchange rate to go above 35%. We also have the Slate diagnostics test, which we have to hit 50% being run on compatible devices.
That being said, I've only been with sprint since the end of june, and I've hit these numbers and then some without really trying. Individually I've worked on about 150 phones this month, and the other two techs are also right around that number, with even better metrics.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Those numbers are changing again. That said, you can only imagine what mine look like at a store like mine that does 2000+ tickets a month, and this is my 7th year, I'm pre-merger Sprint. I amaze myself at keeping my exchange rate under 22% each month. I hit 18% at one point last year...but I harvest like a mad scientist and I still solder things with my lvl 3 cert. And no one gets Lvl 3 certified anymore.
On top of that, we are a Discovery Store, so our direct line of management is about 2 rings under direction of Dan Hesse himself. So you can imagine the programs WE run.
Don't know if your question has truly been answered, but on the Atrix there are 3 water sensors that I personally know of... I took a swim with my phone about 2 months ago... It is working perfectly to this day except for the front facing camera. There is one on the battery. One behind the back cover next to the sim card and memory card... And one on the underside of the motherboard closest to the camera. You have to loosen the motherboard completely to see this one. Hope this helps. I know it is where the Atrix's are located, but may help.
This thread is definitely interesting reading. In fact, it made me pop open the back of my phone for the first time (I've had my phone for about 5 days). I was surprised to see that the battery indicator has red + symbols because the phone is so new and I have not had it anywhere near water (no, really).
It makes me wonder if the other water sensors are also tripped. I purchased the phone at Best Buy and they put it all together for me, otherwise I probably would have noticed it before. Should I ask Best Buy to replace the phone, or just the battery? Not sure where I should go from here. Every thing works perfectly...
Lets be honest. these are not android phones. they have evolved past that. They are quite litterally PC's. or PPC's to be more accurate.
They are Portable Personal Computers and they are amazing.
With this rash of new and inevitably more coming "CHEAP" yet powerful android powered portable PC's coming out such as the $30 score and $50 vitality and PLENTY for under $99
suddenly things that were silly before or just too expensive are suddenly viable.
I WOULD LOVE to make this a HUGE threat for coming up with creative non phone uses (IE no celluar plan) for these amazing little devices.
I am going to dedicate the first few posts to listing in one place the great ideas you guys come up with. I will start off with just a few of the ideas we have come up with to use these phones for and links to software examples to do such with them.
Please ANY idea don't care what it is post it. Let's see just how much we can do with these amazing little devices.
I don't care if its free or paid software.
the only condition is it has to be useful without a cellular connection.
Most of these idea's are not mine but were posted by others in the $30 and $50 android threads. some where mine hehe
IPWEBCAM
https://play.google.com/store/apps/...lt#?t=W251bGwsMSwyLDEsImNvbS5wYXMud2ViY2FtIl0.
This program turns your droid into a streaming webcam. you can access it from anywhere on your network and with some port forwarding and convenience from say dyndns anywhere in the world.
Combine with "tinycam"
https://play.google.com/store/apps/...t#?t=W251bGwsMSwxLDEsImNvbS5hbGV4dmFzLmR2ciJd
and you can watch up to 5 at a time live from your other android phone anywhere.
works VERY well. I plan to try to rig one up with a solar panel and external battery for wireless convenience.
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Lapse It
https://play.google.com/store/apps/...t=W251bGwsMSwxLDEsImNvbS51aS5MYXBzZUl0UHJvIl0.
WONDERFUL WONDERFUL software. turns your droid camera into a "timelapse" camera. this takes a picture at "intervals" that you can later combined into a "video" (you can do it on the phone but it obviously takes along time at higher resolutions)
I have done 1080p timelapse films with it. this is the primary reason I got all these devices (I have 7 of them)
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Motion Detector Pro
https://play.google.com/store/apps/...HJvaWQubW90aW9uZGV0ZWN0b3Jwcm8uYWN0aXZpdHkiXQ..
This one has a running internal video stream and when enough pixels "change" at once (ie "motion" is detected) it snaps a picture and e-mails it to you and stores it on the sd card.
right now its stream resolution 480x320 I am hopeful of a higher resolution version can be found! its free too!
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Navigon (with permissions denied tweak)
$40 cheap full feature GPS without a network connection. GOod quality maps and good quality routing most of the time (like any other gps I am pleased)
You just have to permissions denied disable the license check since it checks EVERY single time you start even though it downloads the maps to the SD card. which means no data connection SPLAT it crashes out.
https://play.google.com/store/apps/...vbS5uYXZpZ29uLm5hdmlnYXRvcl9jaGVja291dF9uYSJd
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Navionics
https://play.google.com/store/search?q=navionics&c=apps
Very nice just like navigon but for Nautical Charts for boating !! very very nice. I can't wait to try it out this summer when I get the boat going.
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Digital Dash for your car
I love Ulysse Speedometer its gorgeous and feature rich. there are LOTS of other options many free but I always come back to Ulysse
https://play.google.com/store/apps/...wxLDEsImNvbS5iaW5hcnl0b3lzLnNwZWVkb21ldGVyIl0.
it (and many others) can also do HUD inverted to project the info on your windscreen at night.
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Slacker and Pandora when in WIFI for streaming music.
if you pay for slacker premium $4 a month you can also CACHE stations to your SD card and now you can use it anywhere. whenever your in wifi it will "sync" adding new songs etc.. Very very nice.
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MP3 Player. I Love poweramp. you can shove a 16 or in some of them 32gb card in them and have a Media Player that will make an ipod cringe in envy.
Also works fine for netflix youtube etc.. when in WIFI. Most will also play many other video formats but the small screens tend to make them less desirable for this.
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Do you 4wheel? LOTs of neat apps for this.
I plan to mount 3 or 4 of these on my visor shelf when I 4 wheel
one will run Ulysse one will run TOPO software once I find a good one
another will run Inclinometer software
https://play.google.com/store/search?q=inclinometer&c=apps
once I pick the one i like.
really love the brain laboratories one but it crashes when the tilt alarm goes off (which is why I like it so much) turn off the alarm and its fine hopefully they can fix that.
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Car DVR - record what happens as you drive think "dash cam"
https://play.google.com/store/apps/...?t=W251bGwsMSwxLDEsImNvbS5kYWlseXJvYWRzLnYiXQ..
is just one example.
I use a dedicated dash cam but here is a droid option.
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Have a 96 or newer car with OBDII onboard ?
get one of these 260827956350 (ebay) for under $20 and now you can use software like for example Torque to read your codes from your car or live data.
PLENTY of other "car" things you can do.
This is my preferred program for recording my tank fills up and tracking my fuel economy and my car expenses
https://play.google.com/store/apps/...wOSwiY2guc2ltb25tb3JnZW50aGFsZXIuZnVlbGxvZyJd
Plenty of other software like this too.
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HeyTell
https://play.google.com/store/apps/details?id=com.heytell&feature=search_result
PTT Push to Talk. Think Walkie Talkie for you droid. works great over wifi. I ALSO confirmed it works in conjunction with IPWEBCAM so now if you SEE someone on your webcam you can "talk" to them via heytell. (you hear them via ipwebcam just enable audio)
Very cool. if you have windows mobile and BB users use LOUDTALKS (zello) since that one has Winmo and BB clients.
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Unit Conversion
Convertr
https://play.google.com/store/apps/...S5tYXRocGFkLm1vYmlsZS5hbmRyb2lkLnd0LnVuaXQiXQ..
plenty of others. convert literally any unit to any unit. very neat
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Talking Timer
https://play.google.com/store/apps/...=W251bGwsMSwyLDEsInNwaW5uaW5naGVhZC50aW1lciJd
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Calculators. Just search the market their are OODLES of them
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Reserved for the wonderful idea's you guys come up with
Reserved for the even more of the wonderful idea's you guys come up with
Put all the music on a SD card.
Portable music player.
heck yeah and amke ipods cry
Tethering
You could use yor phone as modem for your PC.
ahh would that not require a cellular connection?
My ZTE Score has a hardware GPS so I can load topo or road maps on it and have a nice portable GPS unit. For only $30 it was cheaper than other portable gps units.
Imagine having this hooked up in your car multitasking as a GPS unit and MP3 player if you don't have or want to use your regular phone.
Cheap devices are also a great way to learn about the hacking side of Android. You can get experience rooting, flashing CWM and ROMs (if available for your device) without the worry of bricking your primary phone. I learned how to build desktops by tearing down and rebuilding older computers where there was no risk if I broke something. Think of cheap phones as the same thing. Once you master them you'll feel more comfortable flashing a ROM on your new $500 phone.
have you found any really good user friendly topo mapping software? trails software? (offroad and hiking)
what software do you use?
theres a neighor of mine living next door who's got 4 laptops.. and i'm thinking about breaking into his house and stealing them. then selling them all on ebay..
an ebook/comic and a divx reader, for me.
And a marvelous one at that, that can do a lot more than a 100$ kindle or a *input stupid amount of money*$ ipod and the such.
Even if unfortunately for me, being in Canada, i couldn't benefit from the Zte Score at 30$ and Samsung Vitality at 50$ good plans.
I'm curious bout the "PLENTY for under 99$" sentence, tough?
I saw 4 or 5 on the shelf for under $100 at best buy including the samsung vitality ($99 with speaker) I think vitality alone was $79.99 the ZTE Score was $49.99 and the ZTE Chorus was $69 IIRC.
I think the boost "warp" was either $99 or $119.
and that was just what I saw at best buy. metro has plenty in that price range as well.
and on craigslist its not hard to find a droid for under $100 even pretty nice ones. all 3 of my EVO 4G's I paid under $100 for and thats a kick butt droid.
I even found EPIC 4G for $100 a pop once (pair of them $150) I should have bought them. dumb me.
its amazing how much "hardware" you can buy for $99 or less now. though the $30 range is what REALLY made these things delicious. almost an impulse buy at that price point.
remember the point of these is not to buy a phone plan but to use them as little PC's
little computers to "DO" interesting things with.
you can get a pretty decent eink reader 6" for lower than $70 now. these screens are a bit too small for reading to me but yeah thats a use for them.
nerys71 said:
remember the point of these is not to buy a phone plan but to use them as little PC's
little computers to "DO" interesting things with.
you can get a pretty decent eink reader 6" for lower than $70 now. these screens are a bit too small for reading to me but yeah thats a use for them.
Click to expand...
Click to collapse
Yeah, i got that. What i meant by "good plans" was "good deals", i should have been clearer.
I guess american craiglist is a lot more packed than the canadian one
(same with best buy for that matter)
Cheapest good one around here is 110$+taxes for a Lg Optimus One with a prepaid card.
I'll check again, but i doubt you can find something (not broken) for 50$ here in canada, unfortunately.
Oh, and i find it pleasing enough to read on a 3.5"-4" device, resizing is pretty easy and efficient.
Of course, i can't deny it is more pleasant on a bigger, dedicated ebook reader, but then again, what can these things do beyond reading ebooks?
maybe you should start shopping in the US hehe seriously hit ebay.
you can get votalities for $50 to $70 shipped (without the bt speaker of course
as for reading. I am a book whore. I have an issue with reading. I can never have enough.
I have 2 kindle DX's so if something happens to one I never have to be without my books. I am a voracious reader.
my eyes KILL me after even 2 hours of reading on an LCD screen not to speak of the battery consumption and weight (tablet computer)
I am even eyeballing that new COLOR E-Ink device ($500 !! ouch) so I can read my magazines without a backlight.
For me its no option got to have an ereader.
but some have no issues reading an LCD.
Here is a NIB ZTE Score for $55 SHIPPED
http://www.ebay.com/itm/BRAND-NEW-Z...0990516405?pt=Cell_Phones&hash=item3cc43f3cb5
and there are TONS of them $60 and under. $55 is lowest "buy it now" I could find with free shipping
For the Vitality (a better device in my opinion) just search ebay for samsung vitality and click " cell phones" on the left to get rid of all the accessories from the results
TONS of them for $60 to $70 buy it now free shipping.
fun around long enough you could snag one for $50. all perfectly good in fact brand new. most do not include the bt speaker but some as low as $85 include the speaker with free shipping (well worth it the speaker is flat out amazing)
nerys71 said:
maybe you should start shopping in the US hehe seriously hit ebay.
you can get votalities for $50 to $70 shipped (without the bt speaker of course
as for reading. I am a book whore. I have an issue with reading. I can never have enough.
I have 2 kindle DX's so if something happens to one I never have to be without my books. I am a voracious reader.
my eyes KILL me after even 2 hours of reading on an LCD screen not to speak of the battery consumption and weight (tablet computer)
I am even eyeballing that new COLOR E-Ink device ($500 !! ouch) so I can read my magazines without a backlight.
For me its no option got to have an ereader.
but some have no issues reading an LCD.
Here is a NIB ZTE Score for $55 SHIPPED
http://www.ebay.com/itm/BRAND-NEW-Z...0990516405?pt=Cell_Phones&hash=item3cc43f3cb5
and there are TONS of them $60 and under. $55 is lowest "buy it now" I could find with free shipping
For the Vitality (a better device in my opinion) just search ebay for samsung vitality and click " cell phones" on the left to get rid of all the accessories from the results
TONS of them for $60 to $70 buy it now free shipping.
fun around long enough you could snag one for $50. all perfectly good in fact brand new. most do not include the bt speaker but some as low as $85 include the speaker with free shipping (well worth it the speaker is flat out amazing)
Click to expand...
Click to collapse
That auction is for shipment in the us only, i had seen it
Anyway i get the point, thanks
As for reading ebooks on my phone, i must confess that while i do like reading, i'm not reading as much as you, so a 3.5" screen is enough for me.
Anyway, i'm off to the classifieds again to find some cheap android phone to have fun with!
If the phone has hdmi out you could hook it to a tv and use it with a bluetooth keyboard/mouse as a computer - some of these phones can even run ubuntu linux for a full pc experience
nice idea! none of the "cheap" ones have that function yet (hdmi) but you can get used droids sometimes under $100 if your vigilant that do.
Found some new software!!
Converter software. convert from any unit to any unit. they have some GREAT software available to do this !!
Talking Timer. I will absolutely get a use for this. I use talking timers when flying competition rocket gliders. we have to fly 15 minutes and land at zero so we use talking timers (radio shack) so we can sync our landing.
they are rather hard to find and now I can use my droid to do it. sweet!
Scientific Calculator. lots of neat apps for this!
come on I know you guys have to have some idea's !!
That's marginal, but as an avid boardgames/cardgames player, i personnaly also use it for dice and counter apps.
Oh, and the timer is useful for that purpose too.
If you were still in your window for a full refund from the store would you get the newer model for the screen and hopefully better wifi back panel? My current one has none of the issues my first one had other than weaker wifi. It would take a few days for delivery but the cost is the same. If they dropped the price of the prime I'd return it and buy it again or ask to match it. The t300 didn't feel right in my hands even though it was lower in price. I love the prime but who knows what issues the new model will bring.
There is always a model thats better. My phone, for instance, is the Samsung S2. It does everything i want and im very happy with it. The S3 came out and its nice and shiny and has some improvments but really, do i need it? Im very pleased with what i have.
Now if you are happy with your prime as it is, keep it. Its a good tablet, at least in my eyes, and it works well enough. Sure there are some wifi / gps issues that people have and IO problems, but nobody is to say it will be fixed with the 700. There might be new problems with the 700, who knows.
Do you like the prime as it is?
Do you want to have to wait for the 700 to be released?
how much money are you willing to spend? "decent" tablets are selling for $200-$300. Consider this a "top of the line" tablet, does it fit your budget?
Are you willing to deal with whatever inperfections your prime has or would you wait for somethign that potentially has those problems fixed?
Its your call. I made mine when i bought my tablet. I do not regret my decision. My sister bought a 300, she loves it. Everyones different, only you can decide.
If i was stateside, i'd totally return mine to get a 700. The higher res screen, fixed GPS and Wifi make it way worth it.
I went for it. Returned it last night at Best Buy and ordered it online. Got an email a few hours ago that they unit has already shipped to the store for pick up Tuesday or Wednesday. The sales rep at the store seemed unable to order it for store shipment. Something about being unable to because it wouldn't be coming from one of their distribution centers.
I really do like the prime and this was my second one. I had one from the first batch produced which had bad BT reception and wifi. This second model I got really did have no problem with the BT but the wifi reception was still weak with distance. I will admit it was a rough decision since the unit was functional for my purposes and I had it set up with the apps I like. In the end I'm taking a chance that the plastic strip will allow for better wifi reception.
Price wise it was exactly the same. I had the $499, 32gig model and after tax it was an even trade. If it were to have been more expensive I would have stayed with the prime. But for the equal cost and better wifi (fingers crossed), I am taking the risk on a new product that we have yet to discover any flaws yet.
fsured said:
I went for it. Returned it last night at Best Buy and ordered it online. Got an email a few hours ago that they unit has already shipped to the store for pick up Tuesday or Wednesday. The sales rep at the store seemed unable to order it for store shipment. Something about being unable to because it wouldn't be coming from one of their distribution centers.
I really do like the prime and this was my second one. I had one from the first batch produced which had bad BT reception and wifi. This second model I got really did have no problem with the BT but the wifi reception was still weak with distance. I will admit it was a rough decision since the unit was functional for my purposes and I had it set up with the apps I like. In the end I'm taking a chance that the plastic strip will allow for better wifi reception.
Price wise it was exactly the same. I had the $499, 32gig model and after tax it was an even trade. If it were to have been more expensive I would have stayed with the prime. But for the equal cost and better wifi (fingers crossed), I am taking the risk on a new product that we have yet to discover any flaws yet.
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Well let us know how it goes! Most stuff that I've read says it's better in every way. I'd really like to have the higher res screen, but beggars (my mom bought me mine ) can't be choosers.
Parastie said:
Well let us know how it goes! Most stuff that I've read says it's better in every way. I'd really like to have the higher res screen, but beggars (my mom bought me mine ) can't be choosers.
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Just wanted to fill you in on the TF700. I've had it for about 2 days now and love it. Right off the start I could tell there is a huge difference in screen image. It just looks crisp and clean. The wifi is greatly improved and I can stream video while using my blue-tooth headphones. That was my biggest hope in this exchange process.
I haven't had any reboots but have had the anr's in browsing and some minor lock ups that are less than 10 seconds. There is light bleed but I suppose it is manageable. GPS took about 30 seconds and locked on to 9 locations from my first floor patio. The volume and power button are improved with a good "click" when pressed. Great tablet so far. Glad I went with the return of my Prime for the Infinity.
If it's an even trade, then you've got nothing to lose. Doesn't the tf700 retail for the same price as the original prime now? At any rate, I'd only go for it if I didn't have to pay extra. There's hardly a difference between the two tablets (GPS and screen resolution).
After exactly 30 days the top speaker on my Note 8 has failed. It sounds like any other blown speaker with very scratchy distorted sound. Proven by switching back and forth to speaker phone during a call. I'm disappointed that a $1k phone has such a problem, but it happens. Anyone else?
I'm more disappointed with how the problem is being handled. I went to the T-Mobile store I purchased it from. They confirmed it was broken. They inspected inside the phone after removing the SD/SIM holder and looked closely at the USB port. Not sure what for. Water indicator? Is this not a water resistant phone?
Their answer was to order a replacement even though they have the phone in stock. I need to pay $20+tax shipping and the phone would be in sometime next week. When I asked about tax on shipping, not normal in my state, I was told it wasn't really shipping but a warranty replacement fee! Really?! A fee for a warranty failure out of my control?
When I asked about why not just replace it with one in stock I was told that the warranty replacements are not new phones. What?!!!
When I got home I called T-mo CS and got a huge run around, passed off to Samsung, then back to T-Mo, with nothing getting resolved other than to say, in English I could barely understand, they would look into it.
So.... where I stand I see that I paid almost $1000 for the flagship Samsung phone 30 days ago. T-Mobile agrees it has failed. Their answer is to charge me some nickel and dime fee to get a used phone, in who knows what condition, sometime next week. The Samsung answer is to send the phone to them (at my expense) and they will repair it. I could expect it back in about 3 weeks. I am able to make calls using the speaker phone but what if my phone had failed completely. BTW, I also found out that you are only allowed 3 warranty replacements so I better hope I don't get two more failures, even though it's not my fault.
Adding insult to injury is that I am eating my $50 Whitestone Dome.
Samsung, first I lived thru your Note 7 fiasco now this with the Note 8. My customer loyalty is about gone.
Phredeee said:
After exactly 30 days the top speaker on my Note 8 has failed. It sounds like any other blown speaker with very scratchy distorted sound. Proven by switching back and forth to speaker phone during a call. I'm disappointed that a $1k phone has such a problem, but it happens. Anyone else?
I'm more disappointed with how the problem is being handled. I went to the T-Mobile store I purchased it from. They confirmed it was broken. They inspected inside the phone after removing the SD/SIM holder and looked closely at the USB port. Not sure what for. Water indicator? Is this not a water resistant phone?
Their answer was to order a replacement even though they have the phone in stock. I need to pay $20+tax shipping and the phone would be in sometime next week. When I asked about tax on shipping, not normal in my state, I was told it wasn't really shipping but a warranty replacement fee! Really?! A fee for a warranty failure out of my control?
When I asked about why not just replace it with one in stock I was told that the warranty replacements are not new phones. What?!!!
When I got home I called T-mo CS and got a huge run around, passed off to Samsung, then back to T-Mo, with nothing getting resolved other than to say, in English I could barely understand, they would look into it.
So.... where I stand I see that I paid almost $1000 for the flagship Samsung phone 30 days ago. T-Mobile agrees it has failed. Their answer is to charge me some nickel and dime fee to get a used phone, in who knows what condition, sometime next week. The Samsung answer is to send the phone to them (at my expense) and they will repair it. I could expect it back in about 3 weeks. I am able to make calls using the speaker phone but what if my phone had failed completely. BTW, I also found out that you are only allowed 3 warranty replacements so I better hope I don't get two more failures, even though it's not my fault.
Adding insult to injury is that I am eating my $50 Whitestone Dome.
Samsung, first I lived thru your Note 7 fiasco now this with the Note 8. My customer loyalty is about gone.
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Try T-Mobile's Twitter feed. They seem more responsive than any other method.
I will say that I found their experience exasperating when I was trying to work through the Note 7 fiasco. Four or five CS techs would give me a different story each time, with two outright lying about shipping information on the loaner phone. I dropped a tweet on John Legere's account to express my displeasure and within 20 minutes a senior customer service rep called to help work things out. I had to tweet them several more times to work out the billing issues left over from the Note 7 but from that point forward, I have nothing but praise for T-Mobile's customer service.
Thanks for the advice.
To top it off I've discovered the store popped up the edge of my before perfect installed Whitestone dome so now there is air under it. Never again am I letting some store buffoon take off my case.
I left AT&T because of how they handled me during the Note 7 mess. They also gave me conflicting directions and kept charging me monthly for a phone I paid cash for.
I'm not sure what part of the world CS is in but I can't understand them and told them dozens of times to speak slowly no exaggeration. I had to go over my name 8 times! It's real hard two 4 letter words.
SMH
It just keeps getting better. Sorry for the rant.
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Where did you buy the phone from? Did they really try to charge you nearly $5000 for the phone?
I've gone through Asus RMA over the years, maybe the particular repair centre closest to me happens to be great but I've never had major issues with them. A laptop repaired in under 2 weeks, handful of motherboards, most of the time free or reasonably priced. If the device was under warranty they just accepted it. Never had to pay shipping though since its not too far from me.
If the screen is just defective then it should be covered by warranty as that would be a manufacturer caused issue. Your total cost should be whatever it costs to ship to the repair centre, and thats it.
let us know how the saga plays out! Good luck!
Yes they did try to charge me 5k for it, and I ended up paying around 600 dollars in overdrafts and returned payment fees for all of my bills. My bank said it's Asus's fault, and guess what Asus said? "Our system doesn't make mistakes, it's a problem with your bank."
I've had absolutely dreadful results in the past with their turnaround time, and they've sent back a GPU and motherboard that were "fixed" but not really. I'm predicting to be told I have to pay around 500 to have it replaced somehow. And to be honest I may be done with them as a company for life, I've had about all I can stand at this point.
Which country are you in? They should fix it for free under warranty.
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
darkphoenix2012 said:
Just a quick update, it took them this long to get back to me. I received two extremely low resolution pictures showing very tiny surface scratches to the frame and the glass on the top left corner which would be from car keys.
Apparently that voids warranty and they want a suspicious $500 even to replace the entire OLED and glass assembly. As I expected a crock of BS from this company I'm not entirely surprised. What a joke though, $500 for an undamaged screen? Who's their drug dealer?
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Unfortunately I had to deal with a similar issue with HTC for a defective camera module. Factory defect. If it comes broken from the factory its on them to replace of fix it. Legally. The warranty is an agreement IE a contract. Even the 90 day warranties.
I had to threaten and start the process of a lawsuit, and of company no company like that would want to lawyer up for such a small sum. The next day I got a reply from them saying they would cover everything, and I eventually got my phone fixed.
Ive had a similar issues like that with Corsair and Gigabyte. It happens all the time. No one wants to take responsibility for anything, and sometimes you gotta force em haha.
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
darkphoenix2012 said:
After previous experiences, they're not going to budge. They don't even have this phone in their system to FILE for an RMA, that took an hour phone call to begin with. I'm just never going to buy from them again, they're ****ing garbage when it comes to treating their customers right. I never got the $600 plus dollars in overdrafts out of them for their system charging me repeatedly for the order either, even after my bank concluded it WAS their fault.
I will however be throwing my story up on every social media post of their for the rest of 2019.
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If someone is proven to owe you money you have legal precedent to collect it. They know this. They also know a lot of people wont go through the hassle of trying to collect their money. So does LG, HTC, Samsung, OnePlus, etc and they will all try to hold on to that money if possible. Usually thats as simple as not responding to the customer. Its easy when you dont have a storefront. Only really Apple does (AFAIK), which makes it easier to argue with them and get what you should be getting.
Feel free to **** talk them for the year, but personally I feel like one post in an easy to see place is good enough. May as well put that extra effort tightening the vice on them. its not impossible. And its yours.
I hope everything works out for you bro, best of luck!
darkphoenix2012 said:
No damage, stopped turning on, they already want me to pay shipping costs to and from them. So I fully expect their ****ty customer support to try and charge me since they already have tried to screw me once before by charging me four times for the initial purchase price upon ordering the phone.
Does anyone know what their service charge is to replace a screen? Has anyone gone through their BS circus acts?
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Hi there, got the same. Pulled out of pocket - black screen (later started to blink and bootloop)
so, as i recall i've seen a "scratch" nearby the left airtrigger area. later on i couldn't find it so i just forgot about it (thought when i'm going to put on some glass protection i wount be able to see it at all)
but, it appears that "scratch" was an amoled matrix crack... because when it all went black and then white - i can clearly see that crack is in this area. the phone itself is undamaged, not a single scratch, and there is NO WAY i could apply such a pressure to pass through glass and damage te amoled (seen JerryRig bend test?)
so far waiting for the shop to answer about would they exchange phone or not -_-
idk, at last - when a phone is designed to have a pressure applied (airtriggers) how come it cracks?....