[Q] An error has occured with the fingerprint sensor. HELP! - Galaxy S6 Edge Q&A, Help & Troubleshooting

Hi guys , just looking for someone to shed some light on the problem i am having with my Galaxy S6 EDGE. The phone is around 2 months old now and it was bought from a CEX store whilst trading my iPhone 6 in...The phone has been fine up until now where i will constantly be getting the error described in the title and have to enter my password to log in. Restarting it fixes it for a minute or so then it begins again . Now is this a hardware issue as i am literally ready to go back and ask for a full refund on the phone and switch back to my iPhone. Anybody experienced similar issue with theirs?
Thanks

Try re-flashing it it with Odin or recovery with Smart Switch.

Thanks although after reading several topics on the matter on here and elsewhere it does state that it is indeed a hardware issue. will be paying CEX a visit tomorrow. plus i shouldn't have to do that on a brand new phone.

Cex will want to exchange it. They don't sell new phones so this will be a loss. Tbh I'd take an exchange unless something else is putting you off the edge.
Sent from my SM-G925F using Tapatalk

I have just flashed v3 of this rom but I keep on getting the message; an error has occurred with the fingerprint reader

My fingerprint scanner wasn't working after I flashed a custom rom (Echoe Rom). I did a full wipe of everyting but still nothing.
Then I realised that I upgradeded from Android 5.0.2 to 5.1.1 without upgrading the bootloader (and baseband).Flashed them and all ok now. Not sure if related to yours, just my issues with the scanner

Related

Touch screen is unresponsive... Please help

My touch screen will not work at all, everything else on the phone works just fine. I tried a hard reset and now I am stuck at the alignment screen. Any suggestions.. Anyone run across this error?
Thanks
reflash bro
put the stock rom back on
and then put the modded rom on
and it should be fine
Typically means something is interfering with the recognizer.
If you are using a protective case (shell) or screen protector, try removing them temporarily to see if they may be causing your problem.
I didn't have anything over the screen.. Any idea why it would do something like that?? I'm going to reflash to stock and back to modded ROM tonight and I'll let you guys know in the morning.. Thanks for your help.
Could be a "bad" flash.
If it still happens with the stock ROM flash, you may have a defective unit on your hands.
Hardware problem?
I had the exact same problem about a week ago. I tried reflashing the device, hard reset, etc. In the end, I couldn't even get past the screen calibration wizard. My conclusion was that I had some kind of harware problem -- the touch screen would respond intermittently for brief periods of time and then go unresponsive again.
My fix: I took the phone to my ATT service center who, much to my gleeful surprise, gave me a new one (warranty exchange) without any hassle. I expected to have to fight with them, but the transaction was trivial and stress-free.
I'm now deciding which WM 6.5 ROM I like the best. Many thanks to all the hard-working contributors and chefs on XDA for providing such awesome content and support!
Good Luck with your phone
i also had this problem recently. phone was working fine in the night, went to bed and woke up and was unresponsive. Tried everything. I ended up flashing back to all the stock stuff and sent it in for repairs. I got the screen and dpad replaced under warranty. I have no idea what caused it, but it happened. Definately not a software issue if you have reflashed...
my advise, flash back to stock spl and your carrier rom and send it back.
I had a similar problem and opened a thread as well. My problem in chronological order
1. Bought a TMobile MDA IV over ebay.
2. Flashed several different ROMs of WM6.1 and was just enjoying myself.
3. Installed a 6.5 ROM the calibration screen required me to go through 3 full circles.
4. Worked fine for a day, then the device was locked and watever I tried I just couldnt get to open it up
5. Did softreset, it didnt help either. I Would end up at lock screen
6. Finally got back to HTC stock ROM 6.1, and I couldnt get past the calibration screen for a month.
7. My conclusion as well, that its a hardware problem, unfortunatel where I live I dont have Tmobile and the screen from touch pro is slightly different in size to the tmobile variant.
8. Hence it was a brick!!!!
9. After a month just last week, I thought of trying to flash back to 6.5 and see if it works.
10. Went calibrating in circles for about 10 times and guess wat!!!! It starts up!!!!
Now my conclusions are as good as anyones, it cant be an hardware issue. I am trying to find a solution so I can reflash my ROM and go to a stable version and live with my phone atleast for an year.
The Mystic ROM lite version has touch response software built in, Could this be the issue.
Anyones got any idea let me know

[Q] Faulty Galaxy tab 10.1?

Just received my 16gb Galaxy Tab 10.1 from Amazon, really disappointed on it due to constant crash, freeze, lag...etc
ok.. open the package, boot it up, straight feeling sluggish between screen and apps already, then play around with it, install few apps, but it randomly close the apps or just froze without any reason and i have to hard power switch off to reboot.
Thinking it might incompatible apps, but apparently not.. it randomly freeze when open "setting", "google maps", "Quick Office HD"...
I done wipe/factory reset but still the same...
So.. guys think it is hardware related or software related? will restore 3.1 fix this issue? If possible, where do i get the vanila stock 3.1 honeycomb firmware and will it void warranty if i install it via say.. Odin?
I'm in Australia, so sending it back to US for warranty will be quite a pain... any help will be appreciated~
Thanks
by freeze do you mean the touch screen is unresponsive? the same thing started happening to mine today. i called amazon and am getting a replacement for free just call them they will send one out before you ship the one you have. I called today and am getting mine tomorrow but im worried because this is the second tab i had to get replaced.
I am waiting for my SGT from amazon to arrive now
hope it would be good unit
I am from Iraq it is so much difficult to return it to US
It should of shipped with 3.1 mate
Like all things that are mass produced you get some lemons in the mix sounds like you may have one
Sent from my HTC Desire HD using XDA App
I would reflash the 3.1 update via odin and hope that fixes it
I couldn't risk the no warrany do I got mine from mobicity.com.au as it comes with 1yr Australian warranty
Sent from my HTC Desire HD using XDA App
tonyurquiza said:
by freeze do you mean the touch screen is unresponsive? the same thing started happening to mine today.
Click to expand...
Click to collapse
ya, the screen is unresponsive but hard restart temporary fixed the problem.. still, problem still there
tonyurquiza said:
i called amazon and am getting a replacement for free just call them they will send one out before you ship the one you have. I called today and am getting mine tomorrow but im worried because this is the second tab i had to get replaced.
Click to expand...
Click to collapse
Problem is i'm in Australia, and i need to ship it to forwarder and ship via them to me which cost $55 per shipment...
yeah i had to lock then unlock and it fixes it for a couple of minutes then same problem, mine eventually fixed itself and has been working fine maybe wait a bit keep trying mine seems to work now do a factory wipe and keep trying .
Framedtrash said:
I would reflash the 3.1 update via odin and hope that fixes it
Click to expand...
Click to collapse
Where do i get this file from? And will it void the warranty even though i flashed the stock 3.1 honeycomb?
tonyurquiza said:
yeah i had to lock then unlock and it fixes it for a couple of minutes then same problem, mine eventually fixed itself and has been working fine maybe wait a bit keep trying mine seems to work now do a factory wipe and keep trying .
Click to expand...
Click to collapse
This happens to me as well with my SGT. I notice the keyboard will "stop responding" while typing over GTalk or something. Also the navigation keys will become unresponsive while browsing. A lock/unlock of the device seems to fix it.
A friend of mine was researching this, and on other forums people are complaining of the same thing, and apparently it's a part software, part hardware issue. I guess the sensors in the device loose track of where your tapping on the screen. I'm to try a factory reset and see what happens.
kklung said:
Where do i get this file from? And will it void the warranty even though i flashed the stock 3.1 honeycomb?
Click to expand...
Click to collapse
I'm sure you could find it in the development section, not sure if it will void the warranty though. I'm tempted to try this as well if the factory reset will not work.
Strange. I received my 32GB from Amazon on Monday and haven't had any issues at all. Sounds like you got a lemon.
Well, fwiw, I had a GT 10.1 and returned it for 2 reasons:
1) Screen has a dancing/moving part of the panel (towards the middle), where even when OFF, the LCD panel would reflect light in various sheens -- kind of like a think layer of oil on top of water. Slightly depressing the panel would get it to shift and move, and sometimes disappear; only to reappear.
2) Copied 350+MB of .jpegs onto the device, and it took 5.5 hours (yes, hours), to copy the data.
So, I returned the unit. In all fairness, I've got a friend who has a xoom, and had him try copying the data, and got the same results... so #2 is probably a Honeycomb bug, but #1 is definitely a GT defect. I'm now awaiting a Toshiba Thrive
gregoz1 said:
Well, fwiw, I had a GT 10.1 and returned it for 2 reasons:
1) Screen has a dancing/moving part of the panel (towards the middle), where even when OFF, the LCD panel would reflect light in various sheens -- kind of like a think layer of oil on top of water. Slightly depressing the panel would get it to shift and move, and sometimes disappear; only to reappear.
2) Copied 350+MB of .jpegs onto the device, and it took 5.5 hours (yes, hours), to copy the data.
So, I returned the unit. In all fairness, I've got a friend who has a xoom, and had him try copying the data, and got the same results... so #2 is probably a Honeycomb bug, but #1 is definitely a GT defect. I'm now awaiting a Toshiba Thrive
Click to expand...
Click to collapse
5 hours? I'm going to test that right now.
So you guys think i should return it? It cost $55 send from Australia to US and another $55 send from US forwarder to me... or should i try to flash stock 3.1 first? But.. where do i get 3.1 stock firmware? Any links will be much appreciated.
kklung said:
So you guys think i should return it? It cost $55 send from Australia to US and another $55 send from US forwarder to me... or should i try to flash stock 3.1 first? But.. where do i get 3.1 stock firmware? Any links will be much appreciated.
Click to expand...
Click to collapse
You can try this post in the development section. I've only had my Tab for a few days so I haven't had time to tinker with it much. I'm going to try returning mine first for a replacement. If that doesn't do the trick I may try a reload from the link here:
http://forum.xda-developers.com/showthread.php?t=1128722
gregoz1 said:
Well, fwiw, I had a GT 10.1 and returned it for 2 reasons:
1) Screen has a dancing/moving part of the panel (towards the middle), where even when OFF, the LCD panel would reflect light in various sheens -- kind of like a think layer of oil on top of water. Slightly depressing the panel would get it to shift and move, and sometimes disappear; only to reappear.
2) Copied 350+MB of .jpegs onto the device, and it took 5.5 hours (yes, hours), to copy the data.
So, I returned the unit. In all fairness, I've got a friend who has a xoom, and had him try copying the data, and got the same results... so #2 is probably a Honeycomb bug, but #1 is definitely a GT defect. I'm now awaiting a Toshiba Thrive
Click to expand...
Click to collapse
I bought the 16gb white version at Best Buy union square on June 12th, and returned it for the same 1) problem on the screen. The second one seemed to be ok, until the second day of use I saw the "oil" mark appearing and moving depending on where I holded/pressed the tab on the back.
But know I have to say the problem doesn't exist anymore. I think it is because of the packaging and the fact the tab stayed a lot of time in the same position before it arrives to your hands. I recommend use it for a week and see if the problem persists.
or they manufactured them in china...
people also report dust in their tabs, which is pretty much proof of cheap manufacturing.
I haven't had any issues.
Anybody figured out a real solution? It looks like a reccuring problem through forums. I got mine from Amazon forwaded to Qatar and basically it is unusable. Starts once every10 attempts...freezes after 10-30 seconds.
i have two and i have no issues with either one.
the first one i got was locked - the second is unlocked
i see no performance difference between the two
and both were purchased from amazon.
I bought mine in bestbuy and I still w/o problems... It was locked but nothing to worry using odin to 3.01>root>custom rom... it seem that ther is some galaxy tab 10.1 lemon editions

galaxy alpha issues

Hi everybody i am asking for advice on trying to repair a phone for a family member the phone is a galaxy alpha F variant UK stock rom, factory unlocked and unrooted the problem started after finishing a call the handset was left un attended and when it was later picked up the screen was black but does not appear broken aywhere and does not appear to respond to touch
i have tried un successfully to get it into recovery or download modes the handset turns on and the blue lights come on and you can hear the start up tone but see nothing on screen, it also charges and i have tried a new battery, odin does recognise a device but as i cant get it into download i cant flash a stock rom which i have already downloaded.
So my question is, is there any software that i can download to diagnose whether or not the screen is dead or whether it is a f/w issue or is there a way around this where i can use a different tool to get into the handset and flash a new stock rom in case the current f/w is corrupted
Thanks in advance for any useful help and advice
Please understand that i am a newb to this so if i have made some mistakes or my questions have been answered elsewhere previously i do apologise
I think it seems pretty obvious that the problem is the display itself
Hi BigHands,
I faced a problem having the exact same symptoms as yours twice in the last few month: screen was staying black but phone reacted to some "external" actions (ON/OFF), blue light.
Not sure what happened exactly, but removing the battery and trying to restart the phone finally brought the device back to life after trying more than than 10 times!!!
So in my case, the display was probably not the (only) root cause.
Really weird however that I needed to reboot the phone >10times to make it work: usually when software is screwed either one single power cycle will bring the device back to life or it will never power up again!
Anyways, a FW issue is still a possibility considering the number of bug this phone has (for the price it was sold, that phone is definitely the worse gadget I ever owned!)... But it seems there is a bunch of FW updates on going on this model accross the world, so there is still a little hope things might improve... Samsumg may have woken up; who knows...
JF

New Elephone S8's touch screen stops working for about 20 minutes

I got a new Elephone S8 about a week ago, and it's having a glitch that's happened 3 different times. The touch screen becomes unresponsive for around 20 minutes, and after restarting it will work again but it always says the battery is at 1% when it had a full charge before the issue happened. Has anybody else encountered this? I'm terrified that one time the touch screen won't come back. It doesn't seem to be a hardware issue, but some type of glitch. Any suggestions would be greatly appreciated.
Elephone S8 touch screen stop working
I have the same problem, I even managed to put ERAGON ROM and again the same thing, the screen just stops working, I even think it has no rules when it will work, and when it does not.
Not here. It seems to me that some folks got units with flaky digitisers. If it were just firmware, I suspect everyone would have the issue.
To share experience with the problem, touch screen stops working!
I returned via Flash Tool to 01701018 release official and then> flash root> flash twrp. Then I installed "magisk manager 16" and for now the cellular phone works for 2 days, since it will not have a SIM card while testing the touch screen lock. I will let you know guys... :angel:
That's what I'm planning on doing today: returning my phone to original rom. Has it happened anymore since you downgraded?
claylord84 said:
I returned via Flash Tool to 01701018 release official and then> flash root> flash twrp. Then I installed "magisk manager 16" and for now the cellular phone works for 2 days, since it will not have a SIM card while testing the touch screen lock. I will let you know guys... :angel:
Click to expand...
Click to collapse
If that's the case, I would need to replace the entire screen, correct? A new one is $50, and I only paid $175 for the new phone! I just don't know if that's worth it
map002 said:
Not here. It seems to me that some folks got units with flaky digitisers. If it were just firmware, I suspect everyone would have the issue.
Click to expand...
Click to collapse
S8 touch screen
Celeste8157 said:
If that's the case, I would need to replace the entire screen, correct? A new one is $50, and I only paid $175 for the new phone! I just don't know if that's worth it
Click to expand...
Click to collapse
In my case, even the SIM card has no connection to the effect of locking the touch screen of a cell phone, it is always the same problem. The screen simply does not work when it does not work. "It seems to me that some people get units with dirty digitizers?" I have no idea...
Hardware defects should be covered under the phone's warranty... And if it's soon enough after purchase, by the shop where you bought the phone.
Best of luck to you!

Please help! Galaxy S9+ shutting down with fingerprint lock enabled

So I have this Verizon unlocked SM-G965U and decided to flash it with firmware SM-G965U1, after setting up the fingerprint lock, it will shut off a few seconds after the screen goes off. If I remove the option to unlock the phone with the fingerprint it will not shut off. It started happening after I flashed it, and it did not happen before today.
I already tried flashing a second firmware, right now it’s currently on build PPR1.180610.011.G965U1UE6CSI1
I decided to update and change the firmware to SM-G965U1 because the one I got from Verizon wasn’t giving me updates at all (it was stuck on security updates from April 2019). I’m not in the US so I decided to go for the unlocked firmware model to get updates.
I found people who have had this in the past but no one seems to give a definitive fix. I don’t think this is a hardware issue.
Has anyone found this issue before and fixed it?
Should I try flashing another firmware coming back to the original model (SM-G965U)? (Is there any risk if I flash the firmware with carrier?)
Thank you!
So pretty much two days later and I have come to the conclusion that the issue with the phone is hardware related. I've don research online and several report they had the same problem after getting it wet, while others never got it wet, so that's why I had hopes mine was not a hardware issue. Granted I DID get the phone wet but the symptom described on the first post started after the second day i got it wet and right after I flashed my unit.
Just for the record, I flashed the phone back and forth from SM-G965U to SM-G965U1 (that's when I got the shutting down issue when fingerprint lock is enabled), reverted it to SM-G965U (tried at least two different firmwares), and finally settled in SM-G965U1 (I mean, why not?). I did try firmware with security patch prior to September 1st 2019 (since a user suggested that's when he got the issue on his phone).
Firmwares used to test:
SM-G965U1_1_20190816080114_wltpjfnoy9_fac
SM-G965U_1_20190910091240_jebmc6r22k_fac
VZW-G965USQS6CSH3-20190822152617
Now I see why nobody dared to reply to my post... I think I covered all the bases here, otherwise please let me know.
rstevep8 said:
So pretty much two days later and I have come to the conclusion that the issue with the phone is hardware related. I've don research online and several report they had the same problem after getting it wet, while others never got it wet, so that's why I had hopes mine was not a hardware issue. Granted I DID get the phone wet but the symptom described on the first post started after the second day i got it wet and right after I flashed my unit.
Just for the record, I flashed the phone back and forth from SM-G965U to SM-G965U1 (that's when I got the shutting down issue when fingerprint lock is enabled), reverted it to SM-G965U (tried at least two different firmwares), and finally settled in SM-G965U1 (I mean, why not?). I did try firmware with security patch prior to September 1st 2019 (since a user suggested that's when he got the issue on his phone).
Firmwares used to test:
SM-G965U1_1_20190816080114_wltpjfnoy9_fac
SM-G965U_1_20190910091240_jebmc6r22k_fac
VZW-G965USQS6CSH3-20190822152617
Now I see why nobody dared to reply to my post... I think I covered all the bases here, otherwise please let me know.
Click to expand...
Click to collapse
Turn off the fingerprint gestures I had that problem and after turning the gestures off it started to be Normal
pshrey said:
Turn off the fingerprint gestures I had that problem and after turning the gestures off it started to be Normal
Click to expand...
Click to collapse
Nah... I never had those gestures activated to begin with. Besides, I performed a hard reset and even flashed different firmwares with no luck. Only option now is to replace the fingerprint sensor.
You're not the only one with this problem. The solution is to turn off fingerprint unlocked.
https://us.community.samsung.com/t5...screen-shut-off-fingerprint/m-p/470863#M13720
I hate to bump a old thready but I just got the s9 new to replace my s7. Upon setting up the phone with my finger print I am experiencing the same exact problem... Has this not been solved? Also turning off finger print log in seems like it's not addressing the issue. I've never had this problem with my s7 and feel like this isn't going to be good if a new s9 is already experiencing this problem...
Thanks,
-Nigel

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