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So I got my Evo 3d and I'm very happy with the phone overall. The camera could be a bit better and the screen could have some better viewing angles, but other than that it's spectacular. However, I've been getting plenty of random reboots. It rebooted the first day I got it 4 times, then didn't reboot for a day and then it got into some weird reboot loop (5 random reboots right after each other). I did a full factory reset, no problems for a day, and then I turned on wimax and its back to rebooting.
Is this a software issue or should I just exchange it? My phone has a perfect screen with no dead pixels and am worried about losing that.
It seems a lot of evo 3d users are having some problems, how many of you suffer from random rebooting or freezing? I can tolerate minor bugs like the green camera thing, because I know HTC will fix those, but this rebooting is a bit much.
poweroutlet said:
So I got my Evo 3d and I'm very happy with the phone overall. The camera could be a bit better and the screen could have some better viewing angles, but other than that it's spectacular. However, I've been getting plenty of random reboots. It rebooted the first day I got it 4 times, then didn't reboot for a day and then it got into some weird reboot loop (5 random reboots right after each other). I did a full factory reset, no problems for a day, and then I turned on wimax and its back to rebooting.
Is this a software issue or should I just exchange it? My phone has a perfect screen with no dead pixels and am worried about losing that.
It seems a lot of evo 3d users are having some problems, how many of you suffer from random rebooting or freezing? I can tolerate minor bugs like the green camera thing, because I know HTC will fix those, but this rebooting is a bit much.
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I would absolutely exchange that thing. The amount of rebooting you're experiencing is definitely not normal at all. Especially if it continued to do it after a factory reset. I had one random reboot when I first got the phone, and have not had one since. It was actually the first time I turned it on, and the phone was like 125 degrees, because the UPS guy left it on my doorstep in the hot Las Vegas sun!! I attributed it to the phone being overheated, because it happened within 2 minutes after I booted the first time. I would say your situation warrants a trip to the Sprint store..
Yeah, I will take it back. I'm just a bit concerned with how many of these phones seem to do this though. Who here has had a Evo 3d that hasn't crashed and restarted? Surely so many people can't have faulty hardware. I hope it's only a software problem. All I want is a phone that will be stable. It's something I haven't had for sometime since my old phone loved to randomly reboot too.
This is exactly how my old HD2 died, it would start freezing and then rebooting, the reboots would become more and more frequent until the device became unusable. Though that probably had more to do with how much flashing, overclocking and kernel tweaking I would do to it.
crashing and restarting on occasion's one thing, a lot of time that is the fault of apps
My first 3vo did this though, it crashed 4-5 times a day and would even worse just lock up and require a battery pull
returned it and the new one hasn't rebooted once in 2 weeks
definitely return it though
Yeah, I'll get a new unit but does anyone feel that the random rebooting is unusually frequent on this phone? I seem to have heard a lot about it, but I'm not sure if that's just the frequent complaining on this forum or real.
poweroutlet said:
Yeah, I'll get a new unit but does anyone feel that the random rebooting is unusually frequent on this phone? I seem to have heard a lot about it, but I'm not sure if that's just the frequent complaining on this forum or real.
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Click to collapse
I feel it's unusually frequent. After you did the factory reset, did you refrain from re-installing your apps for a day or two? If not, try that. Do a factory reset, and try to not install any apps. Just leave it bone stock for a few days. If you don't get any reboots during that time, then re-install your apps one or two at a time, and monitor your phone's performance. If you start getting reboots again after installing a certain app, then there is a good chance that it's an app causing your problems.
However, there certainly does seem to be a common problem of rebooting, based upon the number of threads I've seen, and the number of people which have posted within those threads. The Evo4G was also plagued with a random rebooting problem, which affected a number of users, but also the majority of people did not experience that problem. There was just a batch of faulty phones that rebooted, for no apparent reason. Perhaps there is a similar issue with the 3d (unfortunately). You could also try running the RUU for the 3d, and see if that clears it up. (that will reinstall all the software). If all that fails, then exchange it. (this assuming that you're up for trying a few things to correct it, if not then I'd just exchange it)
But again, to answer your question...I feel the amount of rebooting your having is indeed abnormal. If that was happening to me, I would certainly exchange it. This is a brand new phone you purchased, and it shouldn't be doing that.
Definitely exchange it. I've had one random reboot in the weeks that I've had it so far. If it was happening every day, I'd get a new one quick.
Not sure if anyone has tried this but it worked for me so far. I travel alot for work and I cant deal with my phone rebooting all the time. I noticed more times that I was doing something that would access the sd card then it would reboot. So I changed the card out and have had 0 reboots since. Might be worth trying.
The random reboots is an issue that htc is aware of and is actively working on a software fix. Mine will randomly reboot a few times in a row then be fine for a few days.....
The first major update will come in august
jbarajasp said:
The random reboots is an issue that htc is aware of and is actively working on a software fix. Mine will randomly reboot a few times in a row then be fine for a few days.....
The first major update will come in august
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Really? Do you mind posting where you learned of this? I really hope HTC is working on this. It's a shame that this otherwise awesome phone is being crippled by a few pesky bugs.
Hello all, I suddenly had a problem which causes wifi and bluetooth stop working. What happens is;
When I click turn on wifi button, 'Error' message shows up under the button in order to turned on or connecting after 5-10 seconds.
And when I click turn on bluetooth it only loops, turn on, turn on, but never turns on.
I seached a lot in the web and in XDA, there is nothing to solve the problem. My warranty is over and I switched my country. I have to fix it by myself.
I watched this video, http://www.youtube.com/watch?v=SYz_RiuFVRk&feature=youtu.be
that French guy is solving the problem which I have. But everyone says that it solves the problem temporary. I have to solve it permanently.
IS THERE SOMEONE who know how to solve the problem, and what should be done? I can try anything to solve it.
please do not say that, do factory reset, full wipe, try another rom, flash radio.... etc. BECAUSE I have done all. I'm pretty sure that it is a hardware problem.
Lots of people have this problem and this topic can help them too. THANKS!
Sadly I had the same problem, and the only information I could find was to flash it back to stock and etc. you've already read that and done it (as have I). If it doesn't work under stock conditions, it is a hardware problem, meaning the wifi/bluetooth chip is broken (unless for some miracle it is a stubborn software problem that nobody has figured out yet, but don't count on that). This is the case with my atrix. There is nothing we can do besides sending it back for repair, or somehow repairing it ourselves since our warranties are long expired.
I'm looking to get a new phone, since wifi is absolutely critical for me (200mb/month data plan). I am deeply saddened that I will lose my Atrix, it was truly an amazing phone. It happened to break right before the upcoming ICS update. I'm torn between Atrix HD ($50 at Costco online with a lot of extras thrown in for free, plus free activation.) and the HTC one x (80 with less goodies, free activation) I would go SG3, but that is 200, and I'm leaning towards the htc 1x right now...
Thanks for your reply
Thank you so much for your answer. I guess it is a hardware problem too. But I have to fix it. In my country I dont know how to find someone who can fix it, because Motorola is not so common in here. Can I fix it by myself with someone's guidance? I'm planning to sell the phone after I fix it. I will be really appreciated if someone can help.
http://forum.xda-developers.com/showthread.php?p=29431942
Has the information on finding if you have official warranty left and how to schedule a repair, about halfway down.
Matt
Sent from my MB860 using xda app-developers app
Hi guys.
My phone shuts down at random moments. I can boot it up again by holding the power button for about 10 seconds. Sometimes, not always, the phone feels hot and batterylife dropped. I have been struggling with this problem ever since i got this phone. I hoped to solve it with installing a new kernel and rom. I am now on Slimbean 3.1.0. The phone was initially on XLQ6 4.0.4. This didn't change anything, unfortunately.
I have also tried:
- removing external SD
- placing a new battery (which has no room to move, in case anyone suggests the battery might be moving)
- wiping caches
The strange thing is that my friend has bought his i9100 together with mine in the same order. He is also on XLQ6 and is experiencing the same issues. Less often than me, however.
My smalband is still on XLQ6. Is it possible that this causes my problems? Or is it more likely that my friend and me simply bought phones from a bad batch or something (hardware related)? I really don't want to send back my phone. That is my absolute last resort.
EDIT: Problem solved! Installing the application "Load Monitor" and enabling the "wake lock" function has done the trick. No more shutdowns or reboots!
Anyone?
2 devices with the same issue?
I'd be at the store where I bought it right now.
I will do that when I am absolutely sure that it is hardware related. However, if anyone has a potential solution I would really like to solve this issue myself.
Achtendertig said:
I will do that when I am absolutely sure that it is hardware related. However, if anyone has a potential solution I would really like to solve this issue myself.
Click to expand...
Click to collapse
Same with me. change from 4.0.4 WLPT to 4.0.4 WLPY but problem still presists.
Does anyone know if changing smalband (if that is possible?) could make a difference? Because that is the only similarity to the original state of my phone. A lot of AT&T users in the USA experienced the same problems also with 4.0.4. However, nobody can come up with a solution.
Achtendertig said:
Does anyone know if changing smalband (if that is possible?) could make a difference? Because that is the only similarity to the original state of my phone. A lot of AT&T users in the USA experienced the same problems also with 4.0.4. However, nobody can come up with a solution.
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Click to collapse
If it is heating near the camera, it's facing death soon.
If it is new and warranty isn't voided, why not flashing the carrier ROM and get a new one?
gastonw said:
If it is heating near the camera, it's facing death soon.
If it is new and warranty isn't voided, why not flashing the carrier ROM and get a new one?
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Click to collapse
Because I don't like to lose my phone for a couple of weeks. And I prefer to fix these things myself. I have seen so many topics about this on XDA and Google. There must be a solution to it.
Is it possible that these problems are caused by my modem? That is the only unchanged thing since I have had this phone.
I might have found a possible solution. I've read something on a Dutch forum about sim-cards causing these issues. So I have placed a new sim-card and the problem hasn't appeared in the last 3 days. Before that, the problem was occuring about 3-6 times in one day. It's too early to say this has solved my problem, but it definitely made a difference so far. If it keeps functioning perfectly for the next couple of days I will close this topic.
Symptoms were merely reduced. Phone still shuts down approximately each 2 days. Much better than it was before though. Why would a sim-card change reduce, but not solve the problem? This is starting to hurt my brain.
Achtendertig said:
Symptoms were merely reduced. Phone still shuts down approximately each 2 days. Much better than it was before though. Why would a sim-card change reduce, but not solve the problem? This is starting to hurt my brain.
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You may experience sleep of death. What WiFi chipset do you have? I had the same issue on a Murata Wi-Fi chipset.
Yup, Murata chipset. I've googled some more on SoD. I have now installed an app called "Load Monitor" and enabled Wake Lock in preferences. This should prevent the phone from going into deep sleep, apparantly.
Some portugal carrier had a problem with lte sim card or something like that.
I really don't see how a sim card can actually mess with a phone.
Maybe the enabling of some features screws it up.
Sent from the little guy
Achtendertig said:
Yup, Murata chipset. I've googled some more on SoD. I have now installed an app called "Load Monitor" and enabled Wake Lock in preferences. This should prevent the phone from going into deep sleep, apparantly.
Click to expand...
Click to collapse
In my case Samsung Service Team replaced the motherboard. My new MB has a Samsung Electronics wifi chipset. Two weeks now and no SoD.
That sounds good. However, ever since I have installed Load Monitor my phone runs fine. It drains approximately 40% of my entire battery, but it lasts easily until the end of the day.
But again, I shouldn't get too excited. Sim-card change seemed to work in the first few days as well.
Will be continued...
It has been over a week since I have installed Load Monitor. My phone hasn't shut down once. Problem appears to be solved! I hope more people will read this topic, because I have seen a lot of desperate people during my search to a solution.
The only disadvantage is the battery usage of the application. I now have approximately 40-50% at the end of the day instead of 60-70%.
Achtendertig said:
It has been over a week since I have installed Load Monitor. My phone hasn't shut down once. Problem appears to be solved! I hope more people will read this topic, because I have seen a lot of desperate people during my search to a solution.
The only disadvantage is the battery usage of the application. I now have approximately 40-50% at the end of the day instead of 60-70%.
Click to expand...
Click to collapse
Unistall it.
Sent from the little guy
gastonw said:
Unistall it.
Sent from the little guy
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Click to collapse
Because?
Mo' juice yo.
Sent from the little guy
My Verizon XT912 has done some strange things over the last few days. Firstly, when we went in to upgrade another phone, my service was interrupted about every 10 seconds or so, switching between 4g to 3g to no service and the only way to get it back was to restart the phone. Even then, the phone would only get signal for a few minutes, ultimately resulting in no service. Now, even on the stock rom, will not display a signal in an area where all of our other phones display full 4g signal (I have the triangle outline with the crossed circle) and the phone restarts when any app is selected, or even when left alone. I personally think something failed on the motherboard. What do you think?
I have the same phone and am having the same problem. I am pretty damn good with phones and have had a long time to mess with this one so know it pretty well. I have had this problem before and was able to fix it using RSD although I had to try many times. I tried a ton of different things and in the end have no idea what fixed it. I highly doubt it is a hardware problem, as when I fixed it the first time the phone was much faster than it had been in a long time. I am convinced it has to do with roms/partitions and the way the stock rom is flashed to it through fastboot. Right now I am once again for the 4th time stuck with this problem and when/if I come up with a better answer for you and other people I will make a thread with all the details I have about this specific problem and how to fix it because there are a lot. One thing I know is that anytime I have had this problem SU of any kind had serious issues, no matter what app (Superuser/SuperSU), or rom, or slot I was using, hence the theory it isn't inherently hardware related... that and the fact that I fixed it twice months ago, a couple days ago, and am stuck on it now. I hope to have some more info for you and everyone else on this soon as I haven't been able to find ANYTHING related to this so far after many many many hours of searching. If you or anyone else has anymore info on this or that might in some way help with this please post it here. I will be watching this thread for a while.
So i posted this in another thread and cant change the topic of it so ill just post this here and combine them with a little more attention on the gps part since there are issues with no results,
Heres what i posted before:
---->My LG G5 went back to LG. WIFI bluetooth dead
always leave wifi on over night. woke up and wifi and blue tooth dead. bluetooth turns on then turns off 2 seconds later. wifi hangs the phone and forever stays turning on wifi.
then i searched for att update and there was one little over 600mb. to bad i couldnt download it without wifi.
reset phone several times and restored to factory a few times and would never change. Reset the phone to factory final time before shipping and bluetooth actually turned on and worked. Wifi still dead
any history or this issue?
I had the phone for a whooping 2 months. I miss it. on a sony for now <-----
When i reset the phone for the last time before putting it in the box heading for LG, Bluetooth turned on and worked. Connected a device. BUT wifi still failed to turn on. it would just say turning on wifi and hang.
I get it back from LG and the slip says "symptom - GPS test fail" "repair - download new software"
im wishing right now that i had checked the gps before sending it out. Never had a problem that i seen with gps and i had been using it a couple times a week
LG devices
Hi there!
I had a similar problem on my G2. Have been doing a lot of google research lately, and I found out that there are a LOT of people out there with the same (or similar) problem. The tricky thing with this problem is the fact that it is very hard to tell if it is a software issue, a hardware issue, or a mixture of both.
Here are some links to youtube videos, you will recognize the effect immediately when you see it:
https://www.youtube.com/watch?v=fRGnQz1zUmw
https://www.youtube.com/watch?v=4W8YJMDFM88
http://www.dailymotion.com/video/x2cuyjt_nexus-5-turning-wifi-on-frozen-problem_tech
I've fixed the problem on my device, but I am still trying to track down details about the root cause of the problem. From all that I've seen and read through so far, I currently believe that the malfunction is caused by a defective solder joint between the WiFi/BT chip and the motherboard, which in it's turn may induce some consequent software issues, but no proof on that.
Further more, it seems to me that mainly LG devices are affected; it doesn't matter if it's a G2, G3, G4, G5 or Nexus etc., as long as LG is the manufacturer, it seems that the device is specially prone to this error. Probably LG has been using the same (error-prone) WiFi/BT chip for all their devices, I haven't gone into those details yet. On the other hand, the cumulation of these errors at LG could be pure coincidence and I could be completely wrong, of course.
The reason that leads me to assume it is the WiFi/BT chip is that, if you apply pressure on the chip (during operation), pushing it against the main board, the WiFi/BT functionality is restored; letting go will interrupt the function again.
Another thing I've been wondering, is how the solder joint gets broken in the first place. I know that I've dropped my device a few times; also, my WiFi/BT stopped working one fine morning, after recharging it over the night, as is happened with yours. I have several times noticed that the phone gets very warm, or even hot, when recharging. This leads me to believe that the defect is induced via mechanical or/and heat stress.
If you are interested, here is an incomplete list of stuff that I've tried until I finally was able to restore the functionality using some tape strips:
http://forum.xda-developers.com/general/help/qa-wifi-stuck-mac-020000000000-g2-g3-g4-t3452133
I am curious to know how your story carries on, keep us posted!
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
carhigh said:
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
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Click to collapse
According to my carrier, Verizon, it is indeed a known hardware defect, and not software-related. I am having bluetooth dropping issues, too, and it's driving me nuts. My Wifi tends to need to be toggled off and on every now and then, but I just chalked that up to my terrible intermittent connection in my building.
carhigh said:
my story is ended pretty much with that lg g5. my wife decided to get off the samsung band wagon and get an lg g5 so i got a new one for free. Im just going to sell the repaired phone and hope for the best with the new ones.
I just cant understand why the paper work said gps test fail and the repair was download new software. I played with it and everything seemed to work again.
Tons and tons of people are having issues with gps. Could it be a hardware problem some people insist on or is it just a software update??????
Maybe they should recall these g5's and get us out of the business of being test dummies.
Click to expand...
Click to collapse
Got Mine G5 Repaired because I was having GPS issues. My G5 is on it's way back and the repair notice listed as follows:
Defect: WI-FI detection problem
Repair Results: Bluetooth/WIFI module
I called them to say I had no WIFI or Bluetooth issues, however they told me it's all one module. Still not sure why it listed the defect as WIFI detection, but maybe it's not a free form field and that was the closest thing they could select. I should have it by Friday and hopefully the replacement module is different. I know that squeezing the sides of my phone made it work better so I also thought it was a contact problem.
i think i can include myself now into this category..
my gps constantly fails ... first i thught its greenify issue but all troubleshooting no sucess
Sent my phone in for repair. Let's see how it goes.
Seems this is just inevitable on the LG G5s....perhaps I should just send my wife's in with a GPS/BT problem, get the repair performed and then send my own in just to get the repair performed.