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My Evo 3D has been having weird 4G problems lately (goes into a connect cycle where it tries to connect, then turns off and on, and never really connects), and after taking it down to the Sprint store to have them look at it, there is apparently water damage inside the phone which instantly means no warranty repair, and I would either need to qualify for an upgrade($200), buy a new phone ($500 or more), or file a claim ($100).
They did show me the inside of the phone while explaining the water damage, and as everything else is working just fine on the phone, I'm wondering if I could just order the replacement part needed to fix the 4G and fix it myself.
It looks like there is only one logic board in the phone, so I assume that it's the motherboard, and I would probably have to replace that.
Does anyone know of any place that sells replacement motherboards, and how much they cost?
thomasca said:
My Evo 3D has been having weird 4G problems lately (goes into a connect cycle where it tries to connect, then turns off and on, and never really connects), and after taking it down to the Sprint store to have them look at it, there is apparently water damage inside the phone which instantly means no warranty repair, and I would either need to qualify for an upgrade($200), buy a new phone ($500 or more), or file a claim ($100).
They did show me the inside of the phone while explaining the water damage, and as everything else is working just fine on the phone, I'm wondering if I could just order the replacement part needed to fix the 4G and fix it myself.
It looks like there is only one logic board in the phone, so I assume that it's the motherboard, and I would probably have to replace that.
Does anyone know of any place that sells replacement motherboards, and how much they cost?
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Click to collapse
Water damage? Where was the "water damage"? Were any of the red stickers activated? Was it just the USB port that was 'water damaged'? More info please bud
Note: "Water damage" can be from condensation.. like if you leave the phone in a glove box or something, or go running with it strapped to you.. or even just coming in from the cold and into a hot house.
Scougar said:
Water damage? Where was the "water damage"? Were any of the red stickers activated? Was it just the USB port that was 'water damaged'? More info please bud
Note: "Water damage" can be from condensation.. like if you leave the phone in a glove box or something, or go running with it strapped to you.. or even just coming in from the cold and into a hot house.
Click to expand...
Click to collapse
The water indicators were activated, as far as I could see. The USB port wasn't water damaged, but the sales person pointed out the water damage on the grey padding on the inside of the phone housing, and also there apparently was a small puddle of water in the phone? I'm not entirely sure how that was possible, but this is what he said to me.
As for where it was, it was on the grey padding on the inside of the back housing. Most of it seemed to be spread out from there.
Also, I usually have my phone by the sink when I take a shower, and did answer it in the rain a couple times, so water damage isn't out of the question.
http://www.htcrepairparts.com/htc-evo-3d-c-129_728.html
You could replace the mother board but it's expensive.... Not sure if you can find it cheaper elsewhere. I would just file a insurance claim if you have the insurance..... Or buy one from Craigs list.
Also I am not sure but I think if you change the mother board you imei changes as well?
Surely if you are doing it under insurance, you could actually get a different phone? (i.e. a newer model.. like the One X.)
DarkManX4lf said:
http://www.htcrepairparts.com/htc-evo-3d-c-129_728.html
You could replace the mother board but it's expensive.... Not sure if you can find it cheaper elsewhere. I would just file a insurance claim if you have the insurance..... Or buy one from Craigs list.
Also I am not sure but I think if you change the mother board you imei changes as well?
Click to expand...
Click to collapse
Oh yikes. I may end doing the insurance claim, then. Shame that I can't just replace the 4G part.
Scougar said:
Surely if you are doing it under insurance, you could actually get a different phone? (i.e. a newer model.. like the One X.)
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Click to collapse
I don't think Sprint's phone insurance works like that. Phone exchanges are for comparable models, and even then, I think the only reason they wouldn't send you back the same phone is if they didn't have it for some reason.
Not only that, I don't think there's anyway to request a different model.
Oh I see, it's insured with sprint. Sorry I was thinking you were going to claim on your house insurance lol. Apologies, I made an assumption without thinking it through.
thomasca said:
My Evo 3D has been having weird 4G problems lately (goes into a connect cycle where it tries to connect, then turns off and on, and never really connects), and after taking it down to the Sprint store to have them look at it, there is apparently water damage inside the phone which instantly means no warranty repair, and I would either need to qualify for an upgrade($200), buy a new phone ($500 or more), or file a claim ($100).
They did show me the inside of the phone while explaining the water damage, and as everything else is working just fine on the phone, I'm wondering if I could just order the replacement part needed to fix the 4G and fix it myself.
It looks like there is only one logic board in the phone, so I assume that it's the motherboard, and I would probably have to replace that.
Does anyone know of any place that sells replacement motherboards, and how much they cost?
Click to expand...
Click to collapse
I would surf ebay for parts... Also it would be cheaper to go 100 claim route....
changing the motherboard most likely would change your HEX/IMEI number also, in effect you have a new phone. ebay for a phone with a broken screen but otherwise working is a possible option, not sure the cost
bitslizer said:
changing the motherboard most likely would change your HEX/IMEI number also, in effect you have a new phone. ebay for a phone with a broken screen but otherwise working is a possible option, not sure the cost
Click to expand...
Click to collapse
That would run him about 120 ish or alil more.
Yeah, it's beginning to look like replacing the board is going to be even more expensive then the claim. I may hold on sending my phone in on a claim until it actually has some serious issues. As of right now, even though 3G is slow as hell, it really doesn't interfere with the rest of the phone to not have 4G.
Also, I'm wondering if water damage is what caused the 4G to break in the first place. Might have been where the repair guys at Sprint stopped because they had a good excuse at that point, and that isn't actually the real problem.
Not the one on the battery. I mean like the actual one INSIDE the phone.
Here is an attached picture, are these it? The red dots?
Also, as a second question, if my phone is on stock 2.3.5 via RSD flash(sunfire sbf file), does this count as stock to the manufacture? My bootloader is locked still, can they tell I've modified my phone in the past(such as ROM's or rooting)?
Thanks!
Those would be your liquid damage indicators. Looks like it took a swim. As for the bootloader I'm not sure maybe someone can chime in.
Sent from my SPH-L710 using Tapatalk 2
as long as you're running a stock os and stock recovery you're probably good. some people don't even have problems turning it in while it's rooted.
na7q said:
as long as you're running a stock os and stock recovery you're probably good. some people don't even have problems turning it in while it's rooted.
Click to expand...
Click to collapse
But what is considered stock OS? I flashed it via RSD(the sunfire sbf file)....
And if i do a phone exchange do you think they'll send it back if they look at those indicators? There is no corrosion on the mobo or anything..:good:
TheCrispytoast said:
But what is considered stock OS? I flashed it via RSD(the sunfire sbf file)....
And if i do a phone exchange do you think they'll send it back if they look at those indicators? There is no corrosion on the mobo or anything..:good:
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Click to collapse
sbf'ing is making it stock. aka the os made by moto for the phone.
i'm not entirely sure what they'll do. i don't think they'll send it back, but they might charge you more for a replacement. i hope you have insurance on it!
If the technician knows what they are doing, they will make you go through Asurion (the insurance company). As a former sprint service manager, I'd make ya go through the insurance. That's Sprint's policy.
Sent from my SPH-L710 using Tapatalk 2
what color are those dots supposed to be if there wasnt water damage?
Couldnt the op just "paint" it that color?
findthedr said:
what color are those dots supposed to be if there wasnt water damage?
Couldnt the op just "paint" it that color?
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Click to collapse
They are supposed to be white. Yes, theoretically you could paint them white, that's called fraud. Especially if you're dealing with the insurance company, also, I believe you can order new dots online.....Might look into that :hurr:
looks like this one: http://www.cellulardr.com/motorola-...-3mm-x-26-free-first-class-mail-shipping.html
Well if you do that you're going to want to take it in ASAP. Because if that phone was on after it got wet, the board will start to oxidize and the water markings will turn white or whitish. And they usually know what to look for. As for putting down new ones ya got make sure there's no adhesive or water around where the stickers were.
Sent from my SPH-L710 using Tapatalk 2
RedXXII said:
Well if you do that you're going to want to take it in ASAP. Because if that phone was on after it got wet, the board will start to oxidize and the water markings will turn white or whitish. And they usually know what to look for. As for putting down new ones ya got make sure there's no adhesive or water around where the stickers were.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
It's been 3 months since I got water on it.
Also, as for those dots, I ordered some and i'll replace the two dots on my mobo asap. Anybody know of any other locations these things are hiding? Under the mobo maybe?
And where can I order the screw warranty stickers? (they go ontop of screws so you can't open the phone).
TheCrispytoast said:
It's been 3 months since I got water on it.
Also, as for those dots, I ordered some and i'll replace the two dots on my mobo asap. Anybody know of any other locations these things are hiding? Under the mobo maybe?
And where can I order the screw warranty stickers? (they go ontop of screws so you can't open the phone).
Click to expand...
Click to collapse
Ummm that's fraud and if you take it into a shop that knows what they are doing they will flag your account and mark the phone DBR. I know as I've done it a number of times to people trying to do the exact same thing you are doing.
TheCrispytoast said:
It's been 3 months since I got water on it.
Also, as for those dots, I ordered some and i'll replace the two dots on my mobo asap. Anybody know of any other locations these things are hiding? Under the mobo maybe?
And where can I order the screw warranty stickers? (they go ontop of screws so you can't open the phone).
Click to expand...
Click to collapse
HA HA, this is unlawful Mate.
The desicant filters, react to the amount of moisture resulting in the color. If they were a pinkish color, you could argue a point. Lavender color mea.ns ok. The fact they are a dark red, indicates severe water contamination. It's military technology. Been around for 50 yrs.
Bright red, well, you have been swimming with it. More or less.
Please don't ask us to do or say something illegal. There are other less scruptulous places that will tell you how to replace the 11 filters.
Just suck it up, and tell them you messed up. Pay the money, and be done with it.
MD
We will not condone this sort of activity here on Xda, it is morally wrong and dishonest!
Do what any decent person would do and go buy another phone!
THREAD CLOSED.
colossus said:
We will not condone this sort of activity here on Xda, it is morally wrong and dishonest!
Do what any decent person would do and go buy another phone!
THREAD CLOSED.
Click to expand...
Click to collapse
Absolutely, but you beat me to the punch.
Baby Break...
So I just got a new Galaxy S3.
It hasn't been a day and i've noticed a kind of a shade that looks like the "super amoled" logo that's on the sticker that you peel off.
I really hadn't noticed it at first but now it's really annoying on white background.
I've found a picture on the web so that you guys can see my problem.
http://img41.imageshack.us/img41/3724/img2689su.jpg
Is there any way to get rid of this? I've tried running so called burn in fix apps but none of them worked.
I've also tried using wet wipes but it didn't remove it.. so It's not stains or anything and it appears like its burnt on the screen
Everything else is great about this phone but it's just this shade that looks like "c" that annoys me!
I have 6 months warranty but my dad bought it in Japan and he just returned from there and it's not like he's there every month so it's a bit of a problem.
If you have any solutions or if anyone here encountered the same thing please please share your experience.
Thanks in advance!
???
looks like stain from the plastic cover that the comes comes with... try wiping with a microfibre cloth with a little alcohol...
nm8 said:
looks like stain from the plastic cover that the comes comes with... try wiping with a microfibre cloth with a little alcohol...
Click to expand...
Click to collapse
isn't alcohol dangerous for the screen?
and i dont think that its a stain.. it really seems like its burned inside the screen :/
i tried using wet wipes but it didn't help
ornat777 said:
isn't alcohol dangerous for the screen?
and i dont think that its a stain.. it really seems like its burned inside the screen :/
i tried using wet wipes but it didn't help
Click to expand...
Click to collapse
no alcohol is not dangerous (or any other liquid), as long as you do not let it seep through the sides of the phone.
I don't think that mark is inside, the plastic cover is outside and I don't imagine ever seeing a screen saver image of that type unless you have used one...
Hmmmm, its not only the c, you can see inside of the c the word amoled and on the top you can see the word galaxy s3
Sent from my GT-I9300 using xda app-developers app
Was this a display model by any chance?
Could it have been exposed to sunlight with the marketing sticker left on?
deanayres said:
Was this a display model by any chance?
Could it have been exposed to sunlight with the marketing sticker left on?
Click to expand...
Click to collapse
No not that I know of, my father took it off.
Anyway how silly it is to put sticker on the phone if there is a risk to get burn in because of sun light?? this is ridiculous from them!
at least warn the customers.
I don't know.. it's not like a stain or something because it seems imprinted inside the screen ;(
and that photo is not mine but I do have that same 'C' right in the same location obviously from the sticker
Wtf that's some weird issue you have there mate
Sent from my GT-I9300 using xda premium
ornat777 said:
No not that I know of, my father took it off.
Anyway how silly it is to put sticker on the phone if there is a risk to get burn in because of sun light?? this is ridiculous from them!
at least warn the customers.
I don't know.. it's not like a stain or something because it seems imprinted inside the screen ;(
and that photo is not mine but I do have that same 'C' right in the same location obviously from the sticker
Click to expand...
Click to collapse
Return it or get it exchanged. That screen got exposed to sunlight while having the sticker on.
Probably a display unit (which you would not want to have).
Best of luck mate.
Sent from my GT-I9300 using Tapatalk 2
SGS3 comes in a box so does not get exposed to sunlight .
6 months warranty ????
Smells like not a new phone to me .
jje
I think its best if you sak for a replacement ASAP before you run out of time
drakester09 said:
Return it or get it exchanged. That screen got exposed to sunlight while having the sticker on.
Probably a display unit (which you would not want to have).
Best of luck mate.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
What's a display unit exactly?
And this phone is from AKKY INTERNATIONAL in akihabra they have a website in English and everything so I'll try to contact them hopefully it will go well. I dont even know the procedure of this.. will they ask me to ship the phone to them?
ornat777 said:
What's a display unit exactly?
A unit to display in a store . It has no network hardware ,
And this phone is from AKKY INTERNATIONAL in akihabra they have a website in English and everything so I'll try to contact them hopefully it will go well. I dont even know the procedure of this.. will they ask me to ship the phone to them?
Ship or take to them .
Fact is standard warranty from a vendor is usually 12 months standard limited warranty from Samsung is 24 months .
http://www.akky-jp.com/shopping/index1.html
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Click to collapse
According to their website there is also 6 months limited japan warranty.
I will contact them and I will also add pictures of the phone and all of the receipts..
And I see that when you ship the item to them you need to fill an RMA form so that no additional customs will be charged.
Dont panic people no damage yet, lol. Basically im getting a z2 on monday and im not gonna be able to resist dropping it in my mates fishtank while recording 120fps video...... but im wondering, if for whatever reason my phone isnt actually fully waterproof and develops a fault as a result of coming into contact with water (either now or further down the line, gonna have it for 2 years minimum), how easy would it be to get fixed/replaced?
numskull said:
Dont panic people no damage yet, lol. Basically im getting a z2 on monday and im not gonna be able to resist dropping it in my mates fishtank while recording 120fps video...... but im wondering, if for whatever reason my phone isnt actually fully waterproof and develops a fault as a result of coming into contact with water (either now or further down the line, gonna have it for 2 years minimum), how easy would it be to get fixed/replaced?
Click to expand...
Click to collapse
Totally depends of Sony's policy in the country you live.
Now where I live, Sony will have to replace it if it gets water damaged or even run over by a truck within a 6 months period.
KyleSforza said:
Totally depends of Sony's policy in the country you live.
Now where I live, Sony will have to replace it if it gets water damaged or even run over by a truck within a 6 months period.
Click to expand...
Click to collapse
Really you'd get it replaced if it got ran over by a truck?????
I shoulda stated im in uk, phones are usually covered (as is everything else electrical) by 1 year warranty, basically if it develops a fault within a year should get fixed for free, however when it comes to phones theres normally a clause, if your phone shows signs of water damage then its not covered.
In theory as the z2 is waterproof the warranty should cover it, and if i do ever need have anything fixed because of water it should be a simple repair or replace........ but in reality, theres always some kind of catch
I asked my brother-inlaw to demonstrate his Z1 under water, he told me he didn't want to risk it as water damage wasn't covered!
Sent with Tapatalk
From what I understand, water damage IS covered (im in uk too by the way), unless the ports have been left open when submersing into water (think there is going to be a check here to see).
Tests should show that water is entering elsewhere in the phone when sony have the phone gor repair. My phone will be going swimming with me, worst case scenario, I have phone insurance through bank.
Sent from my LG-D802 using xda app-developers app
KyleSforza said:
Now where I live, Sony will have to replace it if it gets water damaged or even run over by a truck within a 6 months period.
Click to expand...
Click to collapse
Dude, like seriously??
I'm also from India.
jayc1980 said:
From what I understand, water damage IS covered (im in uk too by the way), unless the ports have been left open when submersing into water (think there is going to be a check here to see).
Tests should show that water is entering elsewhere in the phone when sony have the phone gor repair. My phone will be going swimming with me, worst case scenario, I have phone insurance through bank.
Sent from my LG-D802 using xda app-developers app
Click to expand...
Click to collapse
See this is the sort of thing im on about, so it should be simple enough, what if for example, it turns out the covers for the ports arent manufactured properly, so they let water in?..... as i said theres always a catch, im still gonna record my mates fishies in slow mmo hd, i just think if it does develop a fault it aint gonna be as simple as it should be to get repaired
g4rvd4 said:
Dude, like seriously??
I'm also from India.
Click to expand...
Click to collapse
Yeah lol You don't know about it?
The 6 months accidental damage protection on premium Sony devices.
Each and every Xperia phone priced above 20k is covered under accidental damage protection in India. And from what I've heard from users, if your phone gets damaged, they give you a new one within a day.
KyleSforza said:
Yeah lol You don't know about it?
The 6 months accidental damage protection on premium Sony devices.
Each and every Xperia phone priced above 20k is covered under accidental damage protection in India. And from what I've heard from users, if your phone gets damaged, they give you a new one within a day.
Click to expand...
Click to collapse
Thanks!
Wow this is pretty awesome!
numskull said:
See this is the sort of thing im on about, so it should be simple enough, what if for example, it turns out the covers for the ports arent manufactured properly, so they let water in?..... as i said theres always a catch, im still gonna record my mates fishies in slow mmo hd, i just think if it does develop a fault it aint gonna be as simple as it should be to get repaired
Click to expand...
Click to collapse
Yes, unfortanately, its a very sticky situation, they tell you its waterproof and ifbit fails it vould be a fight. However, lab tests should be able to pick up exactly where the water is entering, or you could just get someone who does not take his job so seriously and just replaces it, without problem.
Sent from my LG-D802 using xda app-developers app
hmmmm, think i should try getting in touch with sony for this one
My Xz2 did have water damage last 2 weeks.
When i going to beach, i try to take some video.
At 1st is all normal and is ok.
Then i go to the pool.. then i wash it with the pipe water...
after finish.....suddenly restart....i dunno wat happen...after tat....
can turn it on.... only vibrate 3 times....
And is dry after 2 days....
Then yesterday i go test again.... try to put into normal water for 1 min, just 1 min....
water damage again :crying::crying:
Both time my flaps also close tight. I really dunno how the water went in....
now i need to wait for it to dry again
I got shake it a bit, got some water come out inside.....
Now i got no choice to wait it dry....then format it n bring to SONY.
I cant bring directly now, as my phone is root.....
scare later they say no claim as after root....
Or i can still claim my warranty even i root? since now cant turn on....they wont know, is it?
Hi Everyone,
So I was on holiday with my beloved Ultra, and using it in the pool. Cool thing is, this phone is waterproof! That's what I thought until I got on the plane a few hours later and upon trying to use my phablet the touch screen stopped responding. It seemed to function OK, I just couldn't unlock it or use it as there was some kind of hyperactive spectre flying around inside making it seem like the touchscreen was possessed. I looked a little closer, and not only was there condensation visible in both camera lenses, but upon opening the usb cover there was also moisture inside there. I opened the other side, and the moisture indicator was still white, so I think the problem was specifically with the usb port cover.
Anyway, it's not covered under any kind of warranty as I bought it overseas, and I have taken it to a repair shop who confirmed that it's water damaged and that they would need to fix the damaged USB port and replace the screen to make it work again. I just want to buy a new one as it would be cheaper than getting it fixed, but I have some data/apps on the old one I don't want to lose. Any suggestions on the best approach? If the shop can read the eMMC and back it up, could I use that to restore data/apps onto a new phone, or am I better off just getting it fixed...
Advice/opinions appreciated.
it's a marketing trick. they are not actually waterproof.
I guess this guy's luck was bad. Mine had contact with water a couple of times and thankfully it lived upto its waterproofness promise
Sent from my C6802 using XDA Premium 4 mobile app
tsiros said:
it's a marketing trick. they are not actually waterproof.
Click to expand...
Click to collapse
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Hopefully someone replies with some advice that is actually helpful... FYI I have used it in the pool (and had it underwater) multiple times before without problems. I always make sure the seals are sitting properly when I close them so I am doubtful it was user error...
The usb port is fully brpken?
I think it's corroded, but definitey doesn't work.
choasty said:
I think it's corroded, but definitey doesn't work.
Click to expand...
Click to collapse
without usb and screen it will be difficult for you to get data off yourself.
fastest83 said:
This is a stupid reply. I brought it with me in the pool with my kids, made photos and videos underwater (touch block + volume rocker), no problems at all.
Same goes with my wife's Z.
Of course, if you go swimming with the USB flap open, well, you're an idiot. (Not that I accuse OP of being one, just that 80% of the time when I saw someone with a faulty phone/laptop/tablet it was not working because of THEM).
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
good for you, you were lucky. on the xperia forums and on here, there are many MANY people who had their phones damaged from water. Are ALL of them at fault?
however, call sony and ask them (i did):
1) what *guarantee* is there that with the flaps closed the phone will not receive water damage? they will answer none. There is no case where the warranty will cover water damage. Whether it's your fault or the phone's fault, it is irrelevant to sony. they will NOT cover it.
2) what happens if, after *normal use*... notice this: *normal use*, NOT abuse, the flaps lose their sealing ability? Does the warranty cover it? No. Warranty does NOT cover "normal use wear". Which means the flaps WILL lose their sealing ability and you end up with a non-waterproof phone. How soon? NOONE KNOWS because there is no way to actually TEST it, at least not as a USER. You MIGHT be able to have it tested at sony... but that would mean testing it every. single. time. you close any of the flaps...
your phone, at any given point, MAY or MAY NOT be waterproof. However, since you have no way to test it, it means that you CAN NOT TRUST it to be waterproof, which is, of course, means you have to treat it as NOT waterproof.
which, in the end, means the phone is not waterproof.
as a sidenote, keep any and all profanities to yourself
Blah blah. The phone is waterproof. No need to be all technical and stuff. Can it be used in water for a certain period of time? Yes.
Your post reminds me of when ships were first being built. If a boat ends up sinking from wear and tear does that mean it wasn't a floating device? Also wear and tear....that's why we check our cars at a set time for periodic maintenance because of wear and tear.
I got lax with mine and took it in the shower and got water in it, USB flap is worn. Not the companies, because I didn't take the necessary steps to make sure my phone was periodically maintained.
Just my 2 cents...