Issues with HTC One X + Phone (Test Dev) - Android Q&A, Help & Troubleshooting

Hi there, I recently purhcased a HTC One X + from ebay, I purchased the phone because of the spec upgrade from my original HTC One X.
When I received the phone, inserted SIM card and found that the Android was already setup, I found this odd so I restored the phone to factory settings.
Now when I insert the sim, reception is quite poor and it take 15+ minutes to connect to 3G connection, I beleive that it is a 4G phone.
Because the phone struggles to connect, batter powser is used up very quickly.
I noticed the following when I go into Settings > About > Tell HTC and Error Reporting.
"This is a test device. Accordingly, to collect critial information about the device, Tell HTC is enabled and cannot be turned off regardeess of the device settings"
I fond this quite odd so I reported this to the buyer and they dont answer my questions, they beat around the bush and ask to send it back which is not an option as freight back to the supplier will cost what the phone cost.
Can anyone suggest what I can do, if I can get it to connect to 3G or 4G as my older one does it should be fine.

Related

Radio GA GA - Help!

Hi Folks,
I was having the issue with my Vario II (on my 3rd Handset) where the phone enters standby and never wakes up until a soft reset.
When the 3rd handset arrived I decided to bite the bullet and go for WM Black and see if it made the handset any better. Unfortunately, as good as the new ROM (now on V2) is, it didnt solve my hanging issue.
The next thing I decided to do was change the radio ROM. I first went to the 1.38.10 and then to 1.38.11 and then to 1.27.00, as the later was decribed as being the most stable.
As you have probably guessed by now, the issue still plagues me....Even more so since the radio upgrades. The symptoms are as follows;
- Some calls I answer go silent after around 30 secs and I need to soft reset
- The phone can show full bars of signal but the phone diverts to answering machine
- When connecting to the internet, the icons shows as connecting but then drops to no signal (showing a !) then after a while will start to reconnect. Sometimes I need to soft reset to get the connection again
I am wondering if there is something else I am missing that could be causing the issue. I am using it today with no apps and still have the same issues as above plus the freezing issue.
Is there anything else I can change???? or am I just cursed?
Any help would be much appreciated.
Cheers and thanks in advance
Aidan
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
mrvanx said:
I would say, try your SIM card in a TOTALLY different phone (not just a different Hermes) As you would have to be fairly unlucky for it to happen with THREE seperate devices, especially with different ROMs also.
If there is a handset available to you that is either a tmobile or SIM unlocked.....give it a go.
Click to expand...
Click to collapse
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
trashcan said:
I belive it's your SIM card also..ask your provider to replae the SIM card for you. Just tell them your issues and it happened to three handset with the same SIM. I bet they will able to replace the SIM card without charge.
Click to expand...
Click to collapse
Yep SIM cards cost JACK ALL to the providers. If they do charge you then thats gotta ring alarm bells!!!
Hanging on wake-up was my big disappointment when going from Vario I to Vario II.
It decreased after upgrading to WM6 (first black 1.2, now black 2.0). In my case the SPB mobile shell also did not seem to do the problem any good, probably because it starts the 'now' screen on wake-up.
I have not much software on my device and have very few hanging issues.
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
luggyman said:
I work for a Cingular retailer, and I just signed my fathers business up. Someone had told me that the IMEI on the account had to match the phone on a 3g phone or the exact same symptoms you are seeing would occur. I confirmed it with my pop's business. the three people using 3g phones had serious problems with calls going to VM, not getting txts, and poor service in general. Once i fixed the serial numbers Cingular-side, everything was peachy. This happens to be my first post (longtimelurker) so if I'm full of ****, feel free to tell me. Check with your service provider and make sure they have the right IMEI on file. If not, you'll prolly have to go to a store to have a clerk fix it, but it'll be worth your trip if im right .
Hope I helped.
Click to expand...
Click to collapse
I don't think IMEI is the issue here. I just signed up with Cingular and got a Motorola K1..but the SIM is a 3G sim. I simply pop that into my Hermes and it's been working for 2 month now without any issues. Another thing with Cingular...the IMEI on their database is automatically updated..it's not like you have a Motorola phone and switched the SIM to a SonyEricsson phone and still using the Motorola IMEI #....it will not work that way. In fact, all GSM providers will automatically update the IMEI in their system once the SIM is registered in their network. I can confirm that with my HTC tytn with the Cingular's online account. You can check the online account pretty much on what type of phone you current have. If I use the Motorola K1, the online account will be updated as unknow phone due to it's new I guess...but when I use the HTC tytn..it's automaticlly updated as HTC 8525...even I manually change the phone type to other phone...after couple minutes..I log back on and it will show the HTC 8525 again. Base on this, I am sure IMEI is not the issue here. One thing to note is that I did get that hanging on wake up when I have the SPB software installed.
i can concur about the IMEI... i havent changed my IMEI on my account since i had a sony ericsson a few years back... and i have no data problems.. i take that back, i had some when i first got the 8525, but then found out i needed the white 3G sim, since then it has been flawless.
Awaiting Sim
Thanks for all the advice. I tried the phone with someone elses sim card the other day and it seemed to behave itself. I am going to phone t-mobile and ask them for a replacement SIM.
Will let you know how I get on.
Cheers
Aidan
AGGGHHHH!
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
aidanbree said:
It doesnt get any better....
I just phoned T-Mobile and asked them for a replacement SIM to be sent out. The girl I spoke to said that she could order me a new SIM which would be out in between 1-3 days but she would have to disconnect my current SIM when the new one was despatched! This means no phone for this time, which I need for business
I asked whether I could phone for activation when the new SIM arrived but this she tells me is not possible.......AGGGGHHH!
She did suggest that I could pay 15quid for an 'interactive' swap over at a T-Mobile store but I have issues getting to a store during the week and they are then going to see that VM6 Black edition is on the phone!
Any suggestions?
Click to expand...
Click to collapse
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
mrvanx said:
What the hell?!?! Thats bullcrap if ive ever heard it, when i got a replacment USIM from O2 my existing one worked until i called O2 to activate the new one? Maybe T-Mobile has a backwards way of provisioning them?! That sucks dude. Suggest you call them again (if you havent already got an order through) and do another request...you may hit the jackpot with a different operator?!
Click to expand...
Click to collapse
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
trashcan said:
As far as I understand how GSM works...The T-Mobile lady is correct. You can't have the two SIMs having the same #, one has to be deactivated before the new one is active. But if you are sure the new SIM will get to you in a day or two, you can have them to schedule deactivation of the old SIM two days later, schedule the new SIM to be active in two days..the only donw time you have is probably a an hour or two if the timing is correct. If you are able to go to a T-mobile store for direct swap, you can get the new SIM working within an hour but they shouldn't be charging you $15 at the store even you have WM6 black on the phone becasue the phone is not faulty, the faulty part is the SIM and they should honor their warranty.
Click to expand...
Click to collapse
Agreed on the warranty there dude.
O2 simply sent out a replacment USIM, obviously not activated yet. It arrived and i called them, they took the sim card number and said I should lose reception on my existing sim (it wasnt 3G ready) and thats when i should put the new one in, as soon as i lost reception i swapped and it was working (got the U symbol straight away).
I figure T-mobile would do the same?!?!
Bit the bullet yesterday and paid 15 quid for a new SIM card. It has made he haw difference. Still got major issues. The phone has no signal most of the time and even on the rare occasions when it does, the calls go to answerphone.
The signal shows an exclamation mark (!) and the only way I can get rid of it is to do a hard reset and it works for a couple of hour (or less). It is as though it is constantly in flight mode.

Unlocked but can't see T-Mobile

Here's my problem, hopefully somebody can figure it out before I give up and sell this to somebody with AT&T.
I received a freshly refurbished AT&T 8525 (from ebay) and wanted to use it with a T-Mobile SIM. I upgraded to the latest AT&T distribution (WM6, downloaded from HTC), ran the HTC_Hermes_SIM_CID_Unlock_v3a successfully, put my SIM in and everything worked. After calling a friend and talking for about 5 minutes, the call mysteriously ended. I tried recalling (wouldn't connect) and then restarted the phone but it wasn't getting a signal.
Fearing the worst, I tried flashing the latest radio, rerunning the Unlock, and flashing various other ROMs (including an HTC, Schap's, and Pv Dvh Wm6.1 19209) but there was no change. The icon on the Today screen would either give an exclamation point or just continue scanning. If I went into the phone settings and tried to switch to manual network selection, I would sometimes get a choice of T-Mobile or Cingular but any connection attempt would result in a "Failed to register to network" message.
My SIM card works perfectly in both my old phone (HTC Tornado) and an older unlocked Nokia.
My last attempt was to put my friend's AT&T card into my A&T 8525 and it connected just fine with calling ability and everything! I've since run unlock many times, reflashed the radio, installed other ROMs and installed various version of Hard-SPL but none of them seem to be able to connect to the T-Mobile network using my SIM card (but have no problem connecting with my friend's). I can see the phone book on my SIM card so I know its not a bad SIM connection and it does not prompt me for a password (as it first did when I placed my SIM card in the phone when I first received it) so I'm pretty sure it is actually unlocked.
Any help whatsoever would be greatly appreciated!
Try borrowing a friend's phone with AT&T, shove his sim into your phone and talking on it for a few minutes and see if it still happens there. If It doesnt then try your SIM again. Also, try reflashing your radio without your simcard inserted.
I tried reflashing the latest radio without a SIM, then inserted my SIM but there was no change. I'll try talking on it for a while with my friend's SIM and see if anything happens, but I'm doubtful. Thanks for the help. Any other suggestions?
I've noticed that when I go into Settings>Phone>Network and select Manual, all the cooked ROMs I've tried end in a "Cannot read settings from the network." while AT&T's gives a selection of T-Mobile or Cingular (neither of which actually let me register to a network, though).
I put my friend's AT&T card in and called my own cell phone. The connection died after 5 minutes, but then I called my own cell phone again and they stayed connected for 10 minutes before I ended it. I put my SIM back into the 8525 and still no signal.
While the AT&T SIM is inserted, the Settings->Phone->Network screen is different. It just says:
Current Network: AT&T
and has a button for Find Network which just pops up a window saying "Registering on the network...
Any other ideas?
Send it back to whoever sold this to you on ebay. Not worth all the hassle that you are going thru. I have the same phone and bought mine off ebay as well. It worked perfectly out of the box with no problems. I have t-mobile and when I placed the sim in - bam - the phone just worked. I had to configure the pop3 email and mms settings manually, but that was it. I have htc's wm6 on it.
Thanks for the advice, but the first one I got from this guy the screen died after a couple of days. He said it was under warranty so I sent it back to him to get it replaced and it took him 3 months to finally return it to me. I really don't want to deal with him again.
I was wondering if there was a difference between the SIM cards. Could you please run the "SIM Manager" Application on your phone. Then go to Menu>Tools>SIM Information and check out the numbers there. Mine says:
Total Phonebook Size:
250
No. of Phonebook Entries
20
Max. length for name:
16
Max. length for phone number:
50
SMS Message storage capacity:
30
Although my friend who has an AT&T 3G SIM has slightly higher numbers for max. length of name, phone number, and SMS storage capacity.
I've also heard some stuff about specifically asking to get your account 3G enabled, but I'm not sure if that has anything to do with this problem.
I figure I'll go down to a T-Mobile store and see if I can get somebody to let me try a newer SIM in the phone before giving up completely and selling it.
That's too bad. I bought my phone from zendoo and they have a pretty good rating off of ebay. I'd hate to find out that your ESN or whatever is corrupted. Here are my settings
Total Phonebook Size:
250
No. of Phonebook Entries
11
Max. length for name:
16
Max. length for phone number:
40
SMS Message storage capacity:
30
Oh well, I guess I'll see what I can sell this for, wait until my contract is up at the end of summer, and then see what new phones are out then. Thanks for your guys help.

[Q] Huawei U8650 no data connection

Hi Y´all.
Did a search on this without any luck. There isn´t any forum specifically for Huawei U8650 (sonic) and i think this might be an android issue.
I bought this phone for my stepdaughter on her 13´th birthday and i can´t for the life of me figure out how to acheive data connection.
This is what i have tried:
1: The SIM-card used for test is my own card, normally running flawlessly in my Desire HD. It therefore stands to reason that the there is no problem with the service provider.
2: SMS and voice dial generally performs as expected. One odd thing strikes me though:
Any bog standard sms from another phone is recieved as always.
The service provider has a "setup by sms" service and there is a setup for the Sonic as well. That sms isn´t recieved.
Can an android phone be locked to a fixed country? has anyone ever heard Huawei doing such a thing ?
The phone is tested in Greenland but was bought in Denmark.
The phone was not bought through a service provider but a bog standard electronics webshop. thus - no contract.
2g & 3g network are enabled.
Access points for MMS & GPRS are set up as instructed by service provider.
Phone has been set up to choose automatically between 2g & 3g network allthough fixed 2g & 3g connection respectively has been attempted.
The phone has been for a check up under guarantee - came back with a clean bill of health.
Here´s what really confuses me:
When i scan for available networks the phone can actually see both 2g & 3g network
Pretty much the only thing that i haven´t yet tried is rooting the handset and trying another rom.
I´m going to travel to Denmark in a couple of months and am considering bringing the handset with me for further testing.
There it will also be possible to show up in person at the store and get them to show me it works. I am therefore not inclined towards rooting since it, most likely, will be a guarantee "gotc`ha"
please help - my mental health is at stake :silly:
Regards
ELO

No H+ on UK 3 network?

After buying my One Max SIM free I switched over from O2 to 3, and then got my original number ported to the new SIM card. After the porting happened this morning I switched the 3 SIM card into the phone and thought I was good to go. However I'm getting terrible download speeds (~150Kbps) in areas which worked fine with the same handset on the O2 network. I've also checked with a friend here at work who's also on 3 but has a Galaxy S 4 and he's getting perfectly fine download speeds vs my terrible ones even when both handsets are sitting side by side. So the handset is capable of decent speeds in itself and the network is also fine with other people's phones. I noticed also that in the bar at the top of the phone display the network icon never cycles up from H to H+ (which it did when I was with O2) and I assume this is a part of the problem.
So, any other One Max owners here on the UK 3 network who can comment on their network speeds? Is it possible there's some incompatibility between the network bands the One Max supports and those that 4 use? That seems unlikely in this day and age but you never know. My friend did mention that our boss had a similar experience with his iPhone when he first switched to 3 but it settled down and was fine after a while so is there some weird 'bedding in' period when you first switch networks or something?
You could probably contact 3 support and check if your phone is supported
pradeepvizz said:
You could probably contact 3 support and check if your phone is supported
Click to expand...
Click to collapse
Aye, 3 themselves will be my next stop if things don't improve in the next couple of days but I was curious if anyone else was having any issues. Three do offer the HTC One so it's pretty unlikely the One Max wouldn't be supported but you never know I suppose.
Makes sense - Your case seems to be very similar to one i had with my provider. LTE wont work and i lodged a compliant to get it fixed
pradeepvizz said:
Makes sense - Your case seems to be very similar to one i had with my provider. LTE wont work and i lodged a compliant to get it fixed
Click to expand...
Click to collapse
So did they manage to fix it from their end or did you need to get a new phone or something else?
Medulla said:
So did they manage to fix it from their end or did you need to get a new phone or something else?
Click to expand...
Click to collapse
They fixed it from their end. i had switched from HTC One to a HTC One X+ which did not have LTE and i unsubscribed by data package for 2 months which made the backend system de-activate LTE on my number and it could be only fixed by the tech team.
Cool, well, hopefully something similar can be done for me. I'll give it until lunch time tomorrow to see if it sorts itself out and if not I'll go into the store and ask them to look at it. The phone's basically unusable as it stands which is unacceptable so if they can't get it sorted pretty quickly I'll just walk. Luckily it's only a rolling one month contract I've signed up for, although I'm not sure there are any decently priced alternatives. I might end up regretting giving up my ancient and cheap O2 unlimited contract here...
What comes to my mind is that you could go to the phone testing mode and try to have a look at the phones capable network types and compare it to 3 network types
To go to test mode, you have to *#*#4636#*#* and there choose phone info.
Here is an example of what I see on my phone
Sent from my HTC One max using XDA Premium 4 mobile app
It was set to WCDMA preferred so I've changed it to GSM/WCDMA/LTE auto but 3 definitely haven't rolled out LTE and I don't even know if they have GSM on their network so I don't know if this'll make any difference.
Interestingly the phone number listed in that phone info panel is the original phone number (i.e. the number that was on the SIM out of the box before I ported my old number onto it) but that could just be hard-coded onto the SIM at some level and not really used for anything I suppose.

[Q] Verizon One Max -> Virgin Mobile Canada = Service not working

Hey there,
Thanks in advance for taking a read and hopefully giving me a hand to figuring this out.
I live in Canada, and my service provider is Virgin Mobile.
I purchased a phone from eBay to use on my network. I double checked the network bands were compatible with my network, and fortunately they were. (I bought an unlocked HTC One Max from Verizon.) I received the phone yesterday, and as soon as I inserted my SIM to the phone, it told me "This SIM card is from an unknown source." My cell service will show as active for about three seconds, and then flip to no bars with "no service available" as the status.
After doing some research, the error message was from a Verizon Setup application. I haven't yet rooted the phone (I just got it yesterday) so I haven't bothered to install Titanium and uninstall the Verizon Setup app.
I also set my APN settings correctly as to Virgin Mobile's network (a branch of bell nonetheless), I've double and triple checked these. My service is nothing short of intermittent still, and I can hardly use the phone. Phone calls will literally cut out right in the middle like 5-10 seconds in. It's rendering my new phone useless.
Any ideas as to what could be making my service cut in and out? It's receiving service, so clearly the bands are compatible; However, my research showed this to be true also, so that's not a surprise.
If anyone could provide some possible solutions to solving my issue, that'd be greatly appreciated.
Thanks so much,
SaturatedLemon.

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